Customer Reviews - Life Storage #389, Houston
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We at Life Storage want to maintain the best storage facilities in Houston, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
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- Overall Rating for Life Storage in Houston (#389)
4.80 out of 5
based on 40 of our most recent Reviews
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5.0 out of 5
"There are a couple of people at the location that I have my storage that I would like to acknowledge but for the life of me I can not remember there names. One is the manager (male) the other person (female) I think her name is Pat or maybe Carol she was transferred to another location about ,5 months ago but she is still with the company. They have always been professional, caring and understanding. They deserve a RAISE!!"
March 21, 2019
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- Sunday from Jersey Village, TX
5.0 out of 5
"Patricia was so helpful and the process was so quick... the lady i talk to on the phone, that give me the good deal was very helpful too but i cant remember her name."
May 26, 2018
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5.0 out of 5
"THEY KNOW HUMAN CIRCUMSTANCES & ARE READY TO HELP - BLESSINGS !!!"
April 17, 2018
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5.0 out of 5
"Very helpful personnel at my location. I had their full attention and everything was explained to me. "
March 27, 2018
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5.0 out of 5
"I have already recommended you to a friend. Thanks for your services."
February 28, 2018
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4.2 out of 5
"Very Please with the service that I've been given. Thanks"
December 19, 2017
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5.0 out of 5
"u have been really great every since i have been storing my stuff in ur storage pace and u have been very kind in seeing to my needs and ur staff at my storage place has been the greatest in meeting my needs and even when i need of a little help and that is why i would only choose ur stores to store my things from this day forward!!!! thanks a million to u and ur great staff in meeting all my storage needs!!!"
July 27, 2017
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5.0 out of 5
"Yes young man made things Easy :or my 1st Time Using a storage facility"
June 17, 2017
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5.0 out of 5
"I'm completely blown away with your staff and overall environment that you have created. I wouldn't change a thing. Great job"
February 02, 2017
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5.0 out of 5
"Milann helped me when I went to rent my unit. Even though she was helping another customer when I arrived, she acknowledged me and helped me feel welcome. She was friendly, professional, and knowledgeable. I really appreciated her customer service. "
January 18, 2017
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5.0 out of 5
"It was the easiest part of my move
Fast friendly and convenient.
Especially use of the moving truck."
October 19, 2016
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5.0 out of 5
"I originally signed up for a much smaller space and once I realized it was not going to work Milan already knew of the perfect space. It was right around the corner on the same floor. New space still extremely reasonable in size as well as price. I really appreciated her assistance."
August 03, 2016
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5.0 out of 5
"We spoke with both Milann and Marcus and they were equally very helpful and genuinely friendly and knowledgeable. I'm sure we will be very satisfied with our storage unit and with the office staff at this location. "
May 03, 2016
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4.9 out of 5
"Was always happy with the service and the property was always clean"
March 23, 2016
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5.0 out of 5
"How I was treated like we already knew each other. Family"
February 26, 2016
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2.9 out of 5
"Restroom needed toilet paper and paper towels on three seperate visits. Employees said there was a problem with the company that delivers them, but still.."
November 08, 2015
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5.0 out of 5
"I'm very satisfied and feel that my belongings are in good hands."
November 05, 2015
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- Margo from Jersey Village, TX
5.0 out of 5
"Dilipe has been very gracious and helpful. Very likable man."
September 26, 2015
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4.0 out of 5
"I was quoted a price for a specific unit on the phone and promised it would be held, but when I arrived at the office that unit was not available even though I had confirmation number. I ended up having to rent an unnecessarily large unit which was much more expensive."
June 29, 2015
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4.0 out of 5
"Would be nice if the office opened at the time posted...been sitting outside for over 30 minutes waiting on the office to open"
June 27, 2015
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- Thomas from HoustonTx, TX
4.2 out of 5
"I am going to do some price comparisons for the rental. I may have to downsize."
April 28, 2015
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5.0 out of 5
"Thank you for keeping my stuff safe for so many years and especially thank you for keeping the place rodent free. Since I was too far to visit my stuff on a regular basis, I was concerned that rodents would have gotten into everything but that was not the case. Everything was just as I had left it on my last visit to Houston, 4 years prior. Keep up the great work!"
April 23, 2015
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5.0 out of 5
"I have had a storage for years, my sister has had storage here and my niece
has had storage here. We love it."
February 26, 2015
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- Leigh Ann from Houston, TX
5.0 out of 5
"I was very happy with the service. He provided a lot of good information, was very helpful and showed me the storage space I was interested in."
February 25, 2015
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5.0 out of 5
"The "Owner?"/manager is an excellent Uncle Bob's representative."
February 23, 2015
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5.0 out of 5
"WE used your storage three years ago and we came back because of the good service."
January 27, 2015
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5.0 out of 5
"I already recommended two family members to Uncle Bob's that's just how satisfied I was with the service we received."
December 23, 2014
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5.0 out of 5
"It’s a great store with great customer service. Couldn’t be happier with Uncle Bob’s!
I’ve used storage services with your competitors in the past, and never again. Always recommend you guys!"
November 03, 2014
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5.0 out of 5
"I love that you have an access gate and code entry to enter.
Thanks"
August 28, 2014
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5.0 out of 5
"No ... I'm happy with the Jersey Village location. It's a minimum of 15 miles and 20-25 minute drive on an extra-busy freeway, but I haven't seen another Uncle Bob's facility closer to my residence that I'm willing to switch to.
Diane has always been especially nice and helpful to me; also, her relief person whose name I don't recall (gentleman has a heavy accent). He, too, is always most pleasant and willing to assist.
"
August 28, 2014
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4.7 out of 5
"I accidentally left my unit not completely lock and I was notified immediately . It was nice that the staff make sure everything. Is secured . For that I'm. Grateful "
June 04, 2014
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5.0 out of 5
"The people who are running the place are really very nice, so friendly and pleasent"
March 02, 2014
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5.0 out of 5
"I love the fact that the carts are left unlocked. Everyone seems to be considerate to put them back when finished. It is a great addition to our experience!"
March 02, 2014
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4.6 out of 5
"Please run the fans on warm days, it helps to keep the upper floors cooler.
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February 28, 2014
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5.0 out of 5
"We love the convenience of uncle Bobs Storage and price..good job."
February 27, 2014
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5.0 out of 5
"Diana is always so attentive and helpful, one of the reasons we continue to bring our business here."
February 27, 2014
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4.5 out of 5
"No. We were a 7 year customer. Thanks for your service."
February 23, 2014
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- Fredrick from Houston, TX
5.0 out of 5
"I have had a space here for over 9 years. I do not get in very often, but when I went in this afternoon I noticed some very nice changes. More security coverage and I had not been aware that I could pay online.
The only thing I could think of that would be better would be to clean some of my "stuff" out and pay less each month."
January 26, 2014
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- Tommacina from Houston, TX
5.0 out of 5
"Diana is a professional yet, very attentive to my needs and answered all of my concerns with knowledgeable and sincere responses. I am very pleased that I chose Uncle Bob's location, it's further than I thought but Diana and the up keep of the facility made it worth the trip."
November 20, 2013
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4.3 out of 5
"Great staff, wish the spaces were a little less expensive, but overall I'm a very satisfied customer. "
November 11, 2013
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