Self Storage Facility near Memorial in Houston, TX 77007

"The staff is amazing! Will only use life storage great company  really appreciated the professionalism."

"The elevator needs work. For being a life storage branded storage, it looks pretty run down from the inside. It's supposed to be air conditioned as well, but it's always hot. Storage units do not have lights inside either. They also raised the rent recently for no disclosed reason. If things were kept in order that i understand that, but I can't think of any logical reason other than they are using inflation to raise rates to gouge its customers."

"Helpful staff, clean location, reasonable price"

"Renee and Chris helped me out tremedously! The best service I've ever received!"

"Renee is the best ! Exemplary !"

"Great place!"

"Chris is the best!"

"I have a storage unit off Katy freeway and unfortunately lost my keys. Renee who’s the manager was so helpful and sweet in helping me get the lock cut off as well as telling me the next steps!"

"The team here was great Chris answered every question I had. Will be renting a storage unit from here again"

"Super easy to use and great customer service. Highly recommend!"

"I always recommend Life Storage to my friends when it comes to looking for a place to store their things. Christopher goes above and beyond to make sure that every I is dotted and every T is crossed so that I always stay updated."

"I have had a fantastic experience storing my belongings from graduate school while I take a temporary job in Miami, FL.  Management has been entirely helpful - especially when I needed my lock cut when I forgot my keys in Miami.  The cost of the lock cut was only $19 and efficiently done.  Thank you for making my relocation a smoother experience!"

"Man best service!!! Thanks Renee"

"Many thanks to Crystal for helping out with a malfunctioning lock on my storage unit! I was managing a drop off remotely and a busted lock was pretty stressful."

"Very nice staff. Building was very clean and inviting."

"I work for a large marketing company and we have warehouse units all over the nation we ship supplies to. With that being said, I cant give this unit enough praise. Which should really show alot. Christopher really went above and beyond. I had made a giant mistake in unit numbers. Chris took it upon himself to physically move and ensure the safety of our 50+ boxes into the proper unit. I am forever greatful! Thank you again Christopher you are a phenomenal human being."

"Beautifully air-conditioned!!"

"they keep raising the storage fee."

"Wazliyn was of Great help and i would definitely recommend coming here great customer service."

"Great customer service from the manager"

"Wonderful customer service! Yazliyn was very hospitable and friendly. ☺️"

"Wonderful and amazing I am so happy I have a safe place to put my things while I look for an apartment. Excellent costumer service"

"Received great customer service from Jose! Glad to have a storage nearby that cares about its customers so well"

"Great manager!"

"If you need the right storage unit for your items, Yazliyn is knowledgeable to get you the right unit."

"great service & kind employees"

"I stopped by to purchase some boxes and Yazliyn was very sweet!!"

"Very clean facility!!"

"So glad I decided to stop by here. Yazliyn was so professional and helped answered all of my questions. Highly recommend!"

"I needed some temporary storage and chose this location. The manager, Matt, was very professional and helped me choose a unit that was appropriate for my needs. The location feels safe and is clean.I would recommend this location."

"I just want to say the gentleman in the office is very unprofessional. Not helpful every time I see him he’s on his tablet or phone or sleeping in chair, I just just glad I am moving out this week I just can not take it no more anytime I ask him a question can never get a straight forward answer"

"LaQuanta, treated me very well. I appreciate her kindness and patience. Excellent experience."

"Excellent service."

"Nice, secure and climate controlled storage facility."

"If I could give no stars I would have. I have had the worst experience with Life Storage. One week after purchasing and putting my personal belongings in the unit I started experiencing issues with the electronic keypad to access the building to the unit. I am now on week 3 and still with no access to my unit. Not to mention just experienced a winter storm here in the Houston area and could not get myself or my families winter clothing to keep warm during that time. Office management and staff are of no help because they can't do anything except offer you a callback when the problem is resolved, whenever that'll be. This is a business and should not take 3 weeks to fix. Tickets to the manufacturer and tech needs to be sent every hour of everyday until the issue is resolved."

"Awesome service Laquanta is always helping thanks for always being there when we need you"

"Laquanta you rock thanks for helping me"

"I cam in today brought a space and the lady upfront Laquanta was very helpful answered all my question and took me to space showed me where it was and explain hours of operation"

"The lady in the front is so nice and professional. She always go out her way to help."

"I brought a space today Laquanta was very helpful and very nice she answer all my questions"

"Laquanta is so awesome"

"I came today to my storage to grab some stuff I seen Laquanta cleaning she always working her hardest I just love how she always remember me and greets me I love our conversation"

"I am thankful for Laquanta she help me many ways not sure where to start but she is my hero thanks again"

"Laquanta is very nice and I always see her cleaning she always trying her hardest to keep the place clean"

"I recommend people ask for Laquanta anytime you need help she goes out her way"

"Came to make a payment I was having a bad but Laquanta brighten my day just by helping me out and giving me some good advice"

"I just rented the spot Laquanta is so nice and very helpful she explained everything and showed me space she took her time and very helpful I recommend people to ask for her she is very helpful"

"The lady in the office is so nice she had to help me some how I could open my space to clutter but she manage to help and help me straighten it so I am able to open Without any problems"

"Laquanta is a life saver always going out her way to make sure we are satisfied"

"Omg Laquanta is the sweetest lady"

"Omg I love the service lady in the office she is sweet at goal always friendly and helpful Laquanta is the best"

"The lady that works in the office she is so nice I think her name LaQuentae she is always helping and I see her trying to get the place together it is starting to look allot clean she does more then what is expected out of her"

"LaQuanta is a life saver I needed help finding a space she helped me with the price and time and she is so sweet and very professional"

"This place is so awesome the young lady who works in the office I think her name is Laquanda she is very helpful I was trying rent this unit but she suggested I look at first I am glad we did because the place was smaller then what I thought so we de I to move in a bigger place I am so glad she helped me"

"Facility is clean, well lit, air conditioned and secure. I have had a total of three units here over the years. I have never had a negative experience. Most recently we decided to downsize our unit after a move. No hassle, no fuss, Matt got me a right-sized unit in about ten minutes. Noticing I was alone at the time, he even helped me move three very large items from our old unit to the new one. Top notch all around."

"We used this Life Storage between moves and they were great. The manager was very helpful, facilities clean and I felt very safe."

"Hey, if you want to get your stuff stolen, this is the place!  I waited a while to post this review to see if management might reach out, but, umm, no, they don't give a shit!  I had my things in storage for about a year, then after Labor Day 2019 (that's September, 2019) I went to get some of my things when I noticed something strange.  My lock was turned the opposite direction than I would do, and I wondered, who has been in here?  Then I noticed the keyhole was bunged up, and it wasn't actually locked!  It had been picked, and not in a nice way!  Inside, everything was strung about, and most tools and expensive items were gone.  I calmly went to the front desk and told them about the break-in, and the guy said "hmm, never heard of that before" but they would "check the tapes" (you're on video tape, you know!") and file a police report, and let me know by the end of the week...Crickets. Now, I am paying $100 per month to store thief residuals, so finally in COVID world 2020, I clean it all out and close my account.  I tell the person up front my story and hope that management may reach out and let me know why they don't give a shit about their customers, but that never happened.  So, if you want your stuff stolen, store it here because they don't give a shit."

"Super cool guy he helped me out a lot getting my own storage unit and he gave me a better deal so thank you so much and keep it up"

"I stopped in today to get info on renting a space. The gentleman I talked to, his name was Matt, was very nice. He explained everything to me, and was very patient when I had to have him repeat things. I would recommend this place to everyone, just based on my first experience there!"

"Internet deal was a bait n switch scam. $129 to $179 in less than one mo."

"The manager Matt helped me a lot. When I need a unit I will get it from him. He was very nice. :)"

"Just FYI the gates are open from 5am - 10pm. The business hours are when they're actually in the office, but hopefully this helps someone."

"Exceptionally clean and reasonably priced. The manager, Matt, was very helpful and provided excellent service."

"Easy reservation online. Fair prices. The facility was very clean! The associate manager Tristian Greer was friendly and professional! I would recommend this storage to anyone in the area."

"This is by far the best storage space in Houston . Kyle made sure that i didn't have any more question before i left . He took me on tour of the property and showed me plenty of spaces . He made me feel as if i known him for years in the 15 minutes that i was in the store.  GREAT JOB KYLE I WILL MOST DEFINITELY BE SPREADING THE WORD ABOUT LIFE-STORAGE. Best customer service ever"

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"We had a storage unit at this facility and decided to vacate due to the horrible customer service and theft of our property. Our unit was recently broken into at this facility and according to the facility our unit was the only one and conveniently the cameras did not capture any details of the person who broke in. It was alarming to me that the people that worked at the facility and the management did not seem a bit concerned about the break-in. The facility was not helpful at all after our unit was broken into and items stolen and basically told us it was our problem and there was nothing they could do. Additionally they would not release any information to us about any other break-ins on their property. When I asked for a copy of the video or to come in to view it the manager refused saying it was company policy not to release it. When I asked for the policy noting same he said it was "just the policy." I would definitely not use this facility or recommend it to anyone.  There are plenty of other storage facilities in the area, many of which are actually less expensive too."

"Recently moved out due to finding a house and although I never had to use the unit, the customer service here is always exceptional and Erin is so sweet. If the need ever arises I will for sure b storing my items here!!! Thank yall"

"Love this location been here since 2014 and have no complaints, the new manager is very sweet and nice and always smiling"

"Erin and Kyle did a great job at showing me around the facility and making sure I knew how to use my lock and codes. Very nice people , prices are better compared to other places in the area."

"Erin provides wonderful customer service and is knowledgable about the property, he is very helpful and personable. I recommend this location because it is clean, conveniently located and has great customer service."

"I highly recommend this location because of the price, convenience and most of all great customer service provided by Erin. The location is clean, well kept and has easy access to the units. Im very pleased with Life Storage."

"Clean location, appears well maintained.  Although she was knew to this location Erin was very helpful and response to all my questions."

"I came at 1pm and due to being understaffed the store was closed. I came back at 4:30pm and there was a sign out that said We will be back at 5:00pm. I came back at 5:02pm and the sign was updated to say We will be back at 5:25pm. Slightly distracted I called the customer service hotline and they were confused of the situation. Finally we were told to honk the horn until someone came out. Lol The guy named Jared gave us a 10% discount for our troubles and worries. Laughed it off and got what we needed by 6pm."

"Clean and secure facilities. Got a great deal on the right size unit. Ceasar was very helpful. My only complaint is I got one of the last units so mine is not close to the elevator, and with their flat bed carts it's not that far."

"The store manager was helpful and had great customer service."

"Terrible service. Moved our stuff elsewhere."

"Very Friendly service! Good location and great hours"

"Exceeded "

"The floors in our building were so clean, you could eat off them. We didn't, of course, but still: super shiny! And we never saw a single cockroach inside, which is a miracle at a storage facility!"

"Great Staff!!!!"

"The whole process went so smoothly. Cesar and Nathan both were easy to work with and so willing to help! It was a pleasure working with them and I will definitely recommend LifeStorage to friends and family. Thank you for making this part of my moving experience happy!"

"I have a unit at a second location so was familiar with the drill. Nice young man, new on the job, did everything he was supposed to!"

"Cesar was very knowledgeable in what I needed to move my items to a smaller unit. He saved me over a $100 a month in storage rent. I've been renting here for about 7 years and I've always been pleased. Cesar was awesome and I enjoyed working with him."

"Very much appreciated the customer service!"

"The sales attendant was extremely helpful and very sweet. I feel so safe at Bob's. Everything is clean, well taken care of, and easy to access. Great experience and will definitely recommend! Especially appreciate the moving truck rental option! Could not have been easier!"

"We like the flexibility to get a storage and to close the contract. Associate at this location was happy to help and seemed to explain in detail how the storage works. Thanks"

"very happy with the facility always clean and tidy and most important secure thank you"

"Julia was friendly, professional, helpful, knowledgeable and just very nice. She made renting a storage unit, and moving out of one, a genuinely pleasurable experience. "

"It is clean and secure. the front desk staff is very helpful. I do feel the rates are high."

"Wish I had 24 hr access"

"Great place to store your stuff. Very clean. Highly recommend."

"Overall, a good experience. It would be nice if there were more door stops to keep doors open while moving things in/out of storage."

"Everything was perfect"

"Very good experience "

"When I rented the storage room, Julia was great. She also told me about the use of a moving truck, free of charge. However, when I went to use the truck, I was told it only included x miles and that I would be charged for the miles over that. The miles they gave me was only enough to go to my house in north Houston (Summerwood). I had to basically pay for the half of the miles I used. I asked the guy about it and he said that was there way to prevent people from "driving across the country" with the truck. I understand the need for a limit on the miles, but when you can't even drive to one side of Houston, there is a problem. I think you guys need to reconsider the mileage. If anything, just increase the limit to cover going to the beltway and back."

"Staff was always social and friendly as well as showed genuine concern for overall satisfaction."

"My experience at Uncle Bob's Self Storage clearly exceeded my expectations. I have rented storage space from you competition and you are truly a cut above. Your employees are extremely professional and attentive. Your office was well organized and your units were clean. Top it all off with a free truck rental and y'all are the best in town."

"Billing has messed up several times and I am required to physically show up and fix ( instead of dealing with it over the phone which would be more convenient)."

"It is better than before you became the owner."

"Location is great, people were nice. To pricey for a 10x15."

"Nice storage unit and I like that it's on the first floor and climate controlled. Price was higher than I'd expected."

"Elevators are often very dirty. Not enough dollies. Parking areas should be clearly designated. People park against the fence and against the building and leave their cars/trucks while they go into storage. You can't get your car/truck through to exit."

"Frequently there is the same trash in the hallways for weeks, and the elevator smells really bad. Either put trash cans out or patrol the halls more often!"

"There are not enough carts for use in hauling items in and out of the storage units. Sometimes there are no othere cars at the facility and still there are no carts by the elevator."

"Please send out monthly payment reminders before auto-pay is deducted."

"Your associate at this store was definitely your strongest asset. She was so nice and helpful and friendly which made the entire experience less stressful. "

"none all good. Only Suggestion if simpler way of getting in and out of the gate vs me remembering a 10digit code to punch in everytime to drive in."