Customer Reviews - Life Storage #318, Fort Worth
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We at Life Storage want to maintain the best storage facilities in Fort Worth, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
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- Overall Rating for Life Storage in Fort Worth (#318)
4.77 out of 5
based on 36 of our most recent Reviews
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5.0 out of 5
"It is always a pleasure to visit with Julie & Kathy, so friendly and they appreciate your business. I highly recommend this location because of the outstanding customer service."
June 03, 2019
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- Christine from Fort Worth, TX
5.0 out of 5
"Your staff makes me feel like part of the family, always enjoy going into the office and chatting with these amazing women! I have rented from you before , and will continue to tell all our friends. Thank you for wonderful service all around !"
November 26, 2018
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- Diane from Fort Worth, TX
5.0 out of 5
"Very neat and tidy always and I always felt safe when visiting our storage unit."
November 23, 2018
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- Aline from Fort Worth, TX
5.0 out of 5
"Julie is always extremely professional and she remembers my name and unit number. She address me by name when I walk in."
November 12, 2018
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5.0 out of 5
"I continue to be impressed with this facility's cleanliness and security. Employees are professional, knowledgeable and very pleasant."
October 26, 2017
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5.0 out of 5
"Great office personal we dealt with in the Fort Worth, Old Granbury Rd location. Grounds always kept clean. "
October 23, 2017
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- Aundrea from Fort Worth, TX
4.2 out of 5
"I am unemployed and work temporarily. I always receive a courtesy call and they work with me as I do not feel threaten. I trust all my belongings to LifeStorage and appreciate all the help."
March 10, 2017
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- Edith from Fort Worth, TX
4.8 out of 5
"The employees at the Fort Worth store located on Granbury Road are very sweet and easy to work with and talk to and I think they are the best. ? ?? "
July 26, 2016
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5.0 out of 5
"When one of the doors on my storage wouldn't latch, they promptly moved me to a different storage at the same price. Kathy and Julie are awesome. "
May 05, 2016
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5.0 out of 5
"Kathy was a big help recently. She was courteous and polite. Great asset."
April 25, 2016
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5.0 out of 5
"I even got a ride home as I stored my Truck there-
Left my sunglasses in the car and they were brought back- Amazing people!!!
Julie and Kathy were terrific!!!"
February 25, 2016
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- Charlie from Fort Worth, TX
5.0 out of 5
"Offered choice of units to make process very easy and convenient."
November 25, 2015
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- Jennifer from Fort Worth, TX
5.0 out of 5
"The front office was so friendly and very helpful each time that I went in!!"
September 09, 2015
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5.0 out of 5
"Julie always made sure everything we asked was handled. When we needed two units, she made sure they were near each other. Any questions I had were always answered quickly and professionally. Great location!"
August 23, 2015
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4.2 out of 5
"I've referred many TCU parents to this facility... It's clean, secure, and easy to access.
Thank you!"
August 11, 2015
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5.0 out of 5
"Outstanding service, I have rented from several different companies in different cities over the past 20 years and Uncle Bob's at 6050 Grnadbury Rd, Fort Worth is the best I have ever used."
July 02, 2015
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- Joel from College Station, TX
4.3 out of 5
"I was looking for a clean reasonably priced storage unit that was close to my previous residence. You fit the bill. Additionally, the usage of your moving vehicle made for an easier move."
June 26, 2015
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5.0 out of 5
"Always outstanding service, Julie and her staff are wonderful and would always recommend Uncle Bob's [Life Storage]."
May 27, 2015
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- Stacey from Fort Worth, TX
5.0 out of 5
"My first experience with storage...very pleased. Thank you."
April 24, 2015
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4.3 out of 5
"Prices change according to location, which is not always convenient."
January 28, 2015
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- Frida from Fort Worth, TX
3.8 out of 5
"The only issue we had was that the unit we were originally given was not cleaned out. However, the staff was quick to offer us a different unit and the issue was settled quickly and without any further problems."
January 26, 2015
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- Patricia Ann from Fort Worth, TX
5.0 out of 5
"I felt like I was welcome, and my business was appreciated. The gentleman
was very helpful, and we moved right thru everything very quickly, and to my satisfaction. I just wish there was another 10 x 10 available in the first building (A), as I'm very nervous about my space being so far out in the Twilight Zone. Thank You"
December 31, 2014
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- Aundrea from Fort Worth, TX
3.7 out of 5
"I have used the services before, and was more knowledgeable then the employee. However,the employee was new, just felt someone should have been with her to help instead of me."
October 28, 2014
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- Wesley from Sammamish, WA
5.0 out of 5
"Julie is so kind! She helped daughter back in May with her move in and the paperwork, as I could not be there due to a conflict with family Memorial. She also was very helpful with the move out over the weekend of Sept. 12. Thank you Julie, you are so nice, and my daughter thinks so too!"
September 23, 2014
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- Melanie from Rosemont, PA
4.6 out of 5
"I store my daughter's school things here and I came in from out of town and missed the cut-off for access by 5 minutes. I think if I had called I could have gotten in but I was in a rush and didn't not have a number handy. If the gate is accessed by those of us with a code, why does it really matter WHEN we are accessing the facility? I had to come back the next day and I was NOT very happy about that. If I can get 24 hours access by asking, then the machine where I input my code should take my code WHENEVER I punch it in....not just at set hours......I can understand having set hours for contacting people at the front desk but to do it for an unmanned storage facility seems unnecessary."
September 19, 2014
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- David from Fort Worth, TX
5.0 out of 5
"I was in a situation where I went from one unit to three and two of them were short term. The mgr gave me all of the options as well as suggestions. Helped me make some decisions that favored me."
August 28, 2014
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4.5 out of 5
"When given information about the Rental Truck they did not tell me it was rented for a time slot, I was told that it was for the whole day. When I went to pick the truck up I was told I only had a 4 hour rental. "
August 28, 2014
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- Trisha from Fort Worth , TX
3.9 out of 5
"I pay the additional fee for a climate controlled unit. I have noticed that there is no longer a temperature gauge in the building and the building appears to be hotter than usual. I would like to confirm what temperature the climate controlled units are to be kept."
August 25, 2014
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- Rafael from Fort Worth, TX
5.0 out of 5
"The associate was extremely nice and professional always, she really stand out as a customer service representative."
August 24, 2014
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- Bruce from Fort Worth, TX
5.0 out of 5
"The facility and quality of service was better than expected"
July 30, 2014
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- Kelly from San Antonio, TX
5.0 out of 5
"The staff was VERY helpful, courteous and knowledgeable. I would definitely recommend to anyone. The property was very clean and easy to navigate."
June 18, 2014
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5.0 out of 5
"I think I may have already submitted a survey, but I am using a mobile device, so I'm not sure that it was submitted correctly.
I am taking the time to take this survey again (yes, twice!), because I want you to know how much I respect and appreciate the two ladies at the Uncle Bob's location on Granbury Road in Fort Worth, TX. After a TERRIBLE experience at Public Storage, I am afraid I might have lost my mind if it were not for these two ladies. They gave me peace of mind, and I am learning that you really cant place a value on that. Public Storage has lost a customer (and referrals) for life, and Uncle Bob's just gained one. And I'm not THAT old, so that'sxeven better for you. I will NEVER rent with another company again. Thank you for your RESPECT and COURTESY! "
May 30, 2014
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4.9 out of 5
"Both associates handled me with great respect, they gave me time to make.decisions on my own and have reasonable information to help."
May 29, 2014
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- George from Fort Worth, TX
5.0 out of 5
"Quick, easy process. Courteous, efficient service. Great location."
March 25, 2014
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- Marilyn from Fort Worth, TX
5.0 out of 5
"Thank you for being there and being a pleasant place in a sometimes not so pleasant world. I appreciate you very much. "
December 16, 2013
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4.5 out of 5
"Julie the manger is always there to help and answer any question.
"
November 30, 2013
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