Customer Reviews - Life Storage #749, Benbrook
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We at Life Storage want to maintain the best storage facilities in Benbrook, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
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- Overall Rating for Life Storage in Benbrook (#749)
4.92 out of 5
based on 38 of our most recent Reviews
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- Joseph D from Arlington, TX
5.0 out of 5
"Melanie was been wonderful to work with ... she is very knowledgeable..."
February 16, 2019
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- Meredith from Fort Worth, TX
5.0 out of 5
"Melanie was friendly efficient and professional in helping me secure my unit and insurance making what was a stressful day turn out pleasant. I've recommended her location to several people.
She was perfect!"
June 24, 2018
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- Jennifer from Arlington, TX
5.0 out of 5
"Melanie and Ashley were wonderful! They were so helpful and understanding. I can't thank them enough for their help!"
June 13, 2018
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5.0 out of 5
"I very much like your personnel. Also, I still have a storage unit with you, that I share with my sister."
April 23, 2018
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5.0 out of 5
"They were very helpful customer service was great and very caring and concerned"
March 19, 2018
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- Karen from Fort Worth, TX
5.0 out of 5
"Ashley & Melanie have been terrific every time I was in contact with them. Very friendly and professional."
February 28, 2018
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5.0 out of 5
"She was amazing and super helpful when I needed her most to be. It was last minute and late in the day. Give her a raise for her professionalism and courtesy. "
January 26, 2018
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- Jennifer from CHESAPEAKE, VA
5.0 out of 5
"Melanie was terrific. This was the hardest move we have ever done and she went out of her way to help us out. I can't thank her enough!"
October 22, 2017
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4.6 out of 5
"Melanie was wonderful! She was always cheerful and ready to help me with any need I had. Honestly, I would return to this same storage location just because of her and I did recommend the same location to some friends."
August 24, 2017
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- Mark William from Fort Worth, TX
5.0 out of 5
"The lady who helped us was fabulous!!! U guys rock.... "
June 27, 2017
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5.0 out of 5
"I got there about 5 minutes before closing time and the manager was not miffed about me showing up right before closing time. Another time, the ladies in the office were very friendly, helpful and understanding when a lot of my things were hard to find during the moving hassle. A bright ray of sunshine in a very rainy day."
April 19, 2017
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5.0 out of 5
"i really like Theresa. She is very helpful and kind."
September 07, 2016
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- Julie from Fort Worth, TX
5.0 out of 5
"Y'all were there in our time of need and everything was incredibly easy. Didn't know if our 26 foot U-Haul would fit down the aisle and it did! Thank you!"
June 23, 2016
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5.0 out of 5
"Teresa is the best! I walk in my payment in person, just so I can visit with her!"
February 26, 2016
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- Nancy from Fort Worth, TX
5.0 out of 5
"Theresa( office manager at my location ) is wonderful."
February 25, 2016
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- Robert from Fort Worth, TX
5.0 out of 5
"The Manager Teresa, was just outstanding and she kept the entire site imacculate, especially the Office Area."
December 23, 2015
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5.0 out of 5
""Lorri" at the Bryant-Irvin facility was exceptional and very helpful both by phone and in person!"
November 23, 2015
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5.0 out of 5
"very happy that you were able to let us pre pay for a few days at the end to wrap things up. No minimum stay"
September 23, 2015
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- Patricia from Fort Worth, TX
5.0 out of 5
"This the second Uncle Bob's Storage I have rented in the last since 1992. I have always been treated extremely well. I always tell my friends about Uncle Bob's. I have about nine friends and family members renting from Uncle Bob's now. Thank you so much for all the wonderful things you have done for me and my family."
August 30, 2015
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5.0 out of 5
"Theresa was extremely knowledgeable, helpful, and very pleasant. She made the whole process incredibly easy."
April 28, 2015
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5.0 out of 5
"Prompt service, unit available in the size I needed, courteous, friendly & extremely helpful during a rather emotional transition for me."
March 12, 2015
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- Gertrude from Benbrook, TX
4.1 out of 5
"I believe that the pricing was set at good competitive price. Also,I have not had issues with getting in or out of my storage unit."
October 27, 2014
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- Dagan from Fort Worth, TX
5.0 out of 5
"I was extremely satisfied and thank you for the great eperience. "
October 23, 2014
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- Jill from Springville, UT
5.0 out of 5
"Lori is the greatest ! So helpful and pleasant!
I tell all my friends to go to her location !!"
August 26, 2014
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4.8 out of 5
"Lori does a wonderful job calling if you book online to see when you are coming, verify size of unit needed and information to complete paperwork if not done online."
May 29, 2014
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- Donna Eldridge from Fort Worth, TX
5.0 out of 5
"I originally went to Joels location, he was not able to help but referred me to Lori's location.
Lori and Joel both are fabulous to work with I could NOT be happier."
May 28, 2014
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5.0 out of 5
"Staff member Lori was exceptional
Always willing to help
She is an asset to your company"
May 23, 2014
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- Bernice from Fort Worth, TX
5.0 out of 5
"I am forgetfull and I appreciate the call I get before the late fee is charged. Thank you. "
May 05, 2014
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- Victoria from San Antonio, TX
5.0 out of 5
"Lorri is always very helpful, joyful and prompt in answering any of our questions. She's the best storage manager we ever had, we love her and uncle bobs service,,,,,"
April 02, 2014
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5.0 out of 5
"Lori went above and beyond to help us with our unique situation. She made a very difficult situation so much better. she truly is an excellent employee and should be given recognition for the job she does for this company."
March 23, 2014
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5.0 out of 5
"I've been at this storage facility for over 10 years. The current manager and ownership is the best ever. Keep up the good work."
March 04, 2014
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4.9 out of 5
"for accounting purposes, I would like to get a receipts every month."
March 02, 2014
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- Cynthia from Lawrenceville, PA
5.0 out of 5
"the manager Lori is wonderful! love her and she is the reason i stay at this place and now have 3 storage units! i was storing at another place but the manager left & i didnt like the new guy. Glad i found this one! hope you never get rid of Lori!"
March 01, 2014
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- Linda from Fort Worth, TX
5.0 out of 5
"The staff at my location is always helpful. It's been a difficult few months for me because the debit card I use for my autopay expired at the end of November. Just as I got that corrected, word of the Target security breech came out. Within a few weeks, I was sent a new debit card which would need to be set up on autopay. The staff at my location was very helpful through these transitions. "
March 01, 2014
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- Pat Dunkin from Benbrook, TX
5.0 out of 5
"Lori provides professional and very courteous service. She is the best!!"
March 01, 2014
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5.0 out of 5
"Lori is the best! She is friendly, kind and delivers EXCELLENT customer service. "
March 01, 2014
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- Bonnie from Fort Worth, TX
3.4 out of 5
"Lori was so knowledgeable and helpful with the rental process. She made everything seamless. She is definitely an asset to Uncle Bob's Storage."
January 20, 2014
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- Cynthia from Chapel Hill, NC
5.0 out of 5
"always a nice experience even when it was my fault there was never a problem. Lorie was always willing to help she even called me if I forgot to call in and make my payment. Please let her know it was a joy doing business with her."
November 01, 2013
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