Life Storage Facility #390
- 12835 Pond Springs Road Austin, TX 78729
- (512) 250-5113
- 4.83 out of 5 (55 Reviews)
- Storage UnitsUnits
- Hours & AccessHours
- Features & InfoInfo
- ReviewsReviews
- Size/Type
- Climate
- Access
- Specials
- Rental Options
Office & Access Hours for Life Storage #390, Austin
-
Office Hours
- Today: 9:00 am - 6:00 pm (closed for lunch 1:00 pm - 2:00 pm)
- Mon-Fri: 9:00 am - 6:00 pm (closed for lunch 1:00 pm - 2:00 pm)
- Saturday: 9:00 am - 6:00 pm (closed for lunch 1:00 pm - 2:00 pm)
- Sunday: 12:00 pm - 4:00 pm
-
Access Hours
- Daily: 5:00am—10:00pm
-
Closings
-
Storage Facility Features
- Climate Controlled Storage Units
- Use our Moving Van or Truck Free with Storage Rental!
- Extended Access Hours
- Surveillance Cameras
- Boxes & Packing Supplies Sold Here
- Customer deliveries accepted
- Month-to-month storage rental
- 24-hour emergency service
- Online account management
-
Rental Requirements
- Insurance required
- Storage insurance available (third party)
- $25 admin fee for new rentals
- Payments due on 1st of the month
-
Payment Methods
- Cash
- Check
- Visa
- Mastercard
- American Express
- Discover
- Auto-payment
- Online payment
-
Climate Controlled Storage Units
Climate Controlled storage spaces provide a temperature controlled environment for your belongings. These spaces keep your items cool in the summer and heated in the winter, and are ideal for protecting items such as wood, electronics, and plastic that can be damaged from temperature changes and extremes. Learn more about the benefits of climate controlled storage here. -
Use our Moving Van or Truck Free with Storage Rental!
When you rent storage, we'll rent you our moving van or truck for free! You receive 25 miles free as well. Rental times will vary based on time slot availability, and we allow one use per storage space rented. For further details contact your local storage manager or read our van and truck rental guide here. -
Extended Access Hours
Even when our office is closed, you can access your space well before and after our office hours! You enter your personal access code at a keypad to access the property. Your space is secured with a lock, and only you have the key! -
Surveillance Cameras
Smile, you're on camera! Surveillance cameras are positioned throughout the facility to create a safer environment by monitoring traffic in and out of the facility and deterring trespassers. -
Boxes & Packing Supplies Sold Here
This Life Storage location carries a full line of moving and storage supplies such as boxes, packing tape, packing materials, and more! Our supplies help move awkward items like wardrobes and big screen TVs and keep delicate items like dishes safe during moving and storage. Stop in our office before the big move for your supplies! For helpful moving and packing tips, visit our guide here.
Life Storage #390, Austin ‐ Features & Info
-
We at Life Storage want to maintain the best storage facilities in Austin, and in every city where we do business. That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better. You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think. We publish their reviews here, and we're proud of the result!
Write a Review -
- Overall Rating for Life Storage in Austin (#390)
-
- Sue from Austin, TX
"Rick, the assistant manager, asked good questions. That way I was able to consider what else I needed to do or plan for. Made it so much easier for me!"
August 02, 2018 -
- Karen from Austin, TX
"Thank you for a wonderful experience and the first month free. That really helped me out more than you know. I tell everyone about Life Storage. I'll be back the next time I need a storage room. Respectfully, Karen"
May 31, 2018 -
- Courtney from Austin, TX
"Your office staff was always so helpful and friendly whenever I had questions. Great customer service is hard to come by these days. "
February 27, 2018 -
- Cheyanne from Austin, TX
"I want to call out and thank Rick for his professionalism by phone today - in getting my credit card and auto pay set up --- straightened out. I really appreciate his extra efforts in helping me today. Thank you Rick!"
December 18, 2017 -
- Debra from Austin, TX
"Very grateful to get a call informing me that I put my lock on wrong and it was actually unlocked. "
October 27, 2017 -
- Paige from Austin, TX
"We were highly satisfied with our experience. You have an outstanding employee who deserves recognition. Rick, a manager at the Austin-Pond Springs location, genuinely cared about my needs. He went above and beyond to ensure that I was getting the best price based on our needs, and even called me when I almost missed a deadline for booking. Rick's level of personability and personal service is not the standard; it's exceptional! This is a stand-out employee! I'm happy to have an avenue to give him some recognition. "
August 24, 2017 -
- Karen from Arlington, TX
" The gentleman that always helped me, was Richard. He had such a great customer service attitude. Was always friendly with me. And never hassled me when I was late paying. I will definitely rent from uncle Bob's/life storage again because of Richard. Thank you Richard!! "
March 29, 2017 -
- Kirsten from Austin, TX
"Fast, friendly and professional service. I've had a storage unit in the past but this experience was much better!"
March 27, 2017 -
- Catherine from Austin, TX
"Love the people at the front desk--all are so friendly and nice and personable and efficient--sorry I don't remember their names. Special thanks to the manager for always catering to my needs and being so great."
March 23, 2017 -
- Kristen from Austin, TX
"The service is excellent and the units are well kept...just wish it was less expensive to rent with you guys. Reaaly struggling right now and every dollar counts!"
February 04, 2017 -
- Margaret from Austin, TX
"Your Staff is amazing. I truly appreciate their honesty and world-class service. It's been a pleasure using Bob's Storage. "
September 27, 2016 -
- Maria from Horizon City, TX
"We had a great experience, our options were explained, we were treated with respect and both ladies were inviting and professional. I was very happy and satisfied with the service provided."
July 27, 2016 -
- Elizabeth from Austin, TX
"Vanessa was extremely helpful. The service exceeded my expectations."
July 20, 2016 -
- Julio from Austin, TX
"Rent at the Pond Springs location. Sheila is very nice and professional."
June 29, 2016 -
- Sandra from Austin, TX
"Everyone was helpful, and there were no problems with our move-out. We may be back during our next major work on our house:) Great office staff, and the entire site was always clean and welcoming. "
June 25, 2016 -
- Margie from Austin, TX
"I had many questions and the employee answered every one to my satisfaction. I was even helped when I got there right at closing time. I walked up to check the times on the door. I would have been fine with coming back the next day, but they were so kind and helped me immediately!"
March 25, 2016 -
- Laurie from Austin, TX
"Appreciated most the staff-always smiling and helpful. Also, returned my calls and answered my questions. "
March 23, 2016 -
- Betty from Austin, TX
"I have always enjoyed storing my items at your location on Pond Springs. Excellent customer service, above and beyond!!!"
March 06, 2016 -
- Anna from Leander, TX
"I loved the staff. I loved how easily it was to set up and I had no problems when I was ready to go! Thanks for keeping things safe! If I need a storage unit, I will come back to Uncle Bob's [Life Storage]! "
March 02, 2016 -
- Jo from Austin, TX
"kudo's to your employees at Spicewood Springs location for their excellent customer service."
November 23, 2015 -
- Kali from Austin, TX
"The prices were a bit high, that's the only reason I left."
September 24, 2015 -
- Charles from Austin, TX
"I had forgotten that we have a 5 day grace period and was surprised that I didn't owe a late fee."
September 03, 2015 -
- Teresa from Gladewater, TX
"Associate was so friendly & very attentive. It was a very pleasant experience at a trying time in my life."
August 31, 2015 -
- Frances from Austin, TX
"Have been involved with storage facilities 3 times in the past year for relatives and friends. This one was for our furniture due to a sale and purchase of new home. Absolutely the BEST out of the other 2 other facilities. Would highly recommend."
August 23, 2015 -
- Emily from Austin, TX
"The property was well maintained and I never had any issues while on the property. Thank you."
August 23, 2015 -
- Elizabeth from Lakeway, TX
"Awesome customer service! The day I moved out I recieved a call that my lock was gone. I had just removed it hours before. It made me feel like my belongings were safe in their hands. "
July 23, 2015 -
- Christina from Austin, TX
"Keep up the great work in picking out the perfect site managers. I have always had a great experience with the location I am currently at...Pond Springs. Super friendly and always ready to find a solution to a problem if any."
June 26, 2015 -
- Joseph from Austin, TX
"Associate "Sheila" was very courteous and explained different options for the spaces I requested. The paperwork was user friendly and the transaction or rent agreement took less time than I expected. Great overall experience."
June 26, 2015 -
- Jennifer from Austin, TX
"I drove by the storage location quite by accident as I have been displaced from my apartment, due to flooding from the upstairs neighbor. I had to find a place and I walked in right before they closed and the guy stayed and was able to help me anyway. "
May 27, 2015 -
- Tom from Austin, TX
"Courteous , attentive, helpful and pleasant. Willing to answer any question or contact us later with an answer. Super people and well kept storage space. Thanks!"
May 27, 2015 -
- Geraldine from Austin, TX
"No I will use uncle bobs storage. Again when I move "
May 23, 2015 -
- Thomas from Austin, TX
"Tenants should have access to dumpsters or have large trash barrels and not have to get an employee to throw something away. Its counterproductive and waste of time and manpower."
May 02, 2015 -
- Doc from Austin, TX
"Henry's customer service was second to none. He helped me fid the right size storage for my needs. He also took me to see it. He was great. "
April 18, 2015 -
- Sandra from Cedar Park, TX
"This place is great! I wouldn't even consider going somewhere else for future needs."
March 26, 2015 -
- Al from Austin, TX
"Beyond the basics, the staff were personable, thoughtful and considerate. I appreciated their way of being and operating."
March 26, 2015 -
- JB from Dallas, TX
"Two ladies at this location one I think was manager and the other lady extremely your best. As for the guy that works at the desk you can tell he does not really have that much interest in this customer service. He did give effort but it shows that it's not for him. "
March 23, 2015 -
- Connie from Austin, TX
"Friendly knowledgeable service and clean and secure storage facility."
December 29, 2014 -
- Mary from Austin, TX
"I love this storage facility. The people in the office were genuinely friendly and helpful. I had a unit in the climate controlled building for 10 months and I was always impressed with the cleanliness. No insects. No dirt in the hallway. I felt like my belongings were very safe considering all the video cameras. I no longer need a storage facility. If I did, I would certainly continue to use this Uncle Bobs [Life Storage]. Respectfully and happily submitted"
September 29, 2014 -
- Amanda from Austin, TX
"Check temperature on storage that is climate controlled. It is not kept at a comfortable or said temperature in the storage areas. You need an option for clients to receive half rent back if moved out by the 15th. "
September 24, 2014 -
- Sherri from Austin, TX
"It is ALL good. The facility is well maintained and the staff so helpful - I most certainly tell others about it. GREAT job! "
September 17, 2014 -
- Brett from Austin, TX
"I'm usually coming in after hours. The office is usually closed."
August 29, 2014 -
- Shan from Spring, TX
"Yes, Chriustina at my location on Pond Springs Road in Austin is absolutely awesome!"
August 29, 2014 -
- Erin from Austin, TX
"Very good customer service and a prompt initial transition."
May 30, 2014 -
- Mike from Austin, TX
"Very impressed. Not only was everyone very helpful, but the flexibility when I left was very much appreciated as my closing date on my house was delayed. Also, I wasn't sure how my stuff would be after 2 1/2 years in storage and everything was great. I think I found just one dead bug. The online paying and payment reminders were also great. Thanks again ! "
March 23, 2014 -
- Rhonda from Austin, TX
"I used them before they were Uncle Bob's [Life Storage]. If I ever need a storage unit again this is the place I will use. I was happy with all aspects of this location."
March 23, 2014 -
- Arthur from Austin, TX
"i met christina when i moved in last year. she is helpful, professional, and a delightful young lady. she is a great representative for your company."
February 28, 2014 -
- Ann from Austin, TX
"I am very satisfied with the facility and appreciate the assistance I have received from them."
February 28, 2014 -
- Woodrow from Round Rock, TX
"only reason not all 5's is more then a few times arrived during hours and got the manager not in office on the door."
February 28, 2014 -
- Carolyn from Cedar Park, TX
"Everything went smoothly. Everyone was very courteous. Well run facility."
February 27, 2014 -
- Carlos from Austin, TX
"The folks at Uncle Bob's [Life Storage] were great. The business' pro-military policy and attitude is beyond comparison. I am extremely happy with my experience at Uncle Bob's [Life Storage]. "
February 25, 2014 -
- Christina from Austin, TX
"The service at Uncle Bob's Storage where my unit is located has been the best customer service I have ever received from any storage facility. We have to move to another location in the same city, and hope we get the same prompt and courteous service."
January 20, 2014 -
- Damien from Hessmer, LA
"Exterior building entrance door seemed a bit damaged and doesn't close completely. seems like a waste of energy."
November 23, 2013 -
- Stephanie from Fairbury, NE
"This was my first self-storage experience, and quite frankly you made it an absolute pleasure. Friendly, helpful, prompt staff, clean facilities, and super easy to work with. Than you!"
September 23, 2013 -
- Morgan from Austin, TX
"it was really nice to be notified by the office staff when my lock was not properly locked on my unit. "
September 23, 2013 -
- Gene from Austin, TX
"I have seen and heard over the months both Danny the regional manager and Cristina my store manager go out of their way to helping others with their moving in questions or carrier problems. I have also seen many times when they actually helped many people load or unload something they weren't able to do by themselfs. And so the person renting the space wouldn't get hurt.They are great people. Thanks And they deserve a cutomers support bonus."
September 20, 2013
Customer Reviews - Life Storage #390, Austin
Serving Austin and Los Indios
Our self storage facility on Pond Springs Road is located northeast of the US-183, between San Felipe Blvd and McNeil Dr, near Austin Public Library. Click here for directions.
At Life Storage Facility #390, we offer great property security systems and clean, affordable storage units to rent for the residents of Los Indios, Jollyville, McNeil, Bancroft Woods, and other neighborhoods in Austin, TX. Call us with questions, reserve online, or click here to compare other storage units in Austin.
