Customer Reviews - Life Storage #390, Austin
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We at Life Storage want to maintain the best storage facilities in Austin, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
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- Overall Rating for Life Storage in Austin (#390)
4.83 out of 5
based on 55 of our most recent Reviews
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5.0 out of 5
"Rick, the assistant manager, asked good questions. That way I was able to consider what else I needed to do or plan for. Made it so much easier for me!"
August 02, 2018
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5.0 out of 5
"Thank you for a wonderful experience and the first month free. That really helped me out more than you know. I tell everyone about Life Storage. I'll be back the next time I need a storage room. Respectfully, Karen"
May 31, 2018
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5.0 out of 5
"Your office staff was always so helpful and friendly whenever I had questions. Great customer service is hard to come by these days. "
February 27, 2018
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4.3 out of 5
"I want to call out and thank Rick for his professionalism by phone today - in getting my credit card and auto pay set up --- straightened out. I really appreciate his extra efforts in helping me today.
Thank you Rick!"
December 18, 2017
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4.6 out of 5
"Very grateful to get a call informing me that I put my lock on wrong and it was actually unlocked. "
October 27, 2017
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5.0 out of 5
"We were highly satisfied with our experience. You have an outstanding employee who deserves recognition. Rick, a manager at the Austin-Pond Springs location, genuinely cared about my needs. He went above and beyond to ensure that I was getting the best price based on our needs, and even called me when I almost missed a deadline for booking. Rick's level of personability and personal service is not the standard; it's exceptional! This is a stand-out employee! I'm happy to have an avenue to give him some recognition. "
August 24, 2017
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5.0 out of 5
" The gentleman that always helped me, was Richard. He had such a great customer service attitude. Was always friendly with me. And never hassled me when I was late paying. I will definitely rent from uncle Bob's/life storage again because of Richard. Thank you Richard!! "
March 29, 2017
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5.0 out of 5
"Fast, friendly and professional service. I've had a storage unit in the past but this experience was much better!"
March 27, 2017
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- Catherine from Austin, TX
5.0 out of 5
"Love the people at the front desk--all are so friendly and nice and personable and efficient--sorry I don't remember their names. Special thanks to the manager for always catering to my needs and being so great."
March 23, 2017
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4.6 out of 5
"The service is excellent and the units are well kept...just wish it was less expensive to rent with you guys. Reaaly struggling right now and every dollar counts!"
February 04, 2017
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5.0 out of 5
"Your Staff is amazing. I truly appreciate their honesty and world-class service. It's been a pleasure using Bob's Storage. "
September 27, 2016
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- Maria from Horizon City, TX
5.0 out of 5
"We had a great experience, our options were explained, we were treated with respect and both ladies were inviting and professional. I was very happy and satisfied with the service provided."
July 27, 2016
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- Elizabeth from Austin, TX
5.0 out of 5
"Vanessa was extremely helpful. The service exceeded my expectations."
July 20, 2016
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4.6 out of 5
"Rent at the Pond Springs location. Sheila is very nice and professional."
June 29, 2016
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5.0 out of 5
"Everyone was helpful, and there were no problems with our move-out. We may be back during our next major work on our house:) Great office staff, and the entire site was always clean and welcoming. "
June 25, 2016
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5.0 out of 5
"I had many questions and the employee answered every one to my satisfaction. I was even helped when I got there right at closing time. I walked up to check the times on the door. I would have been fine with coming back the next day, but they were so kind and helped me immediately!"
March 25, 2016
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5.0 out of 5
"Appreciated most the staff-always smiling and helpful. Also, returned my calls and answered my questions. "
March 23, 2016
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5.0 out of 5
"I have always enjoyed storing my items at your location on Pond Springs. Excellent customer service, above and beyond!!!"
March 06, 2016
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5.0 out of 5
"I loved the staff. I loved how easily it was to set up and I had no problems when I was ready to go! Thanks for keeping things safe! If I need a storage unit, I will come back to Uncle Bob's [Life Storage]! "
March 02, 2016
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5.0 out of 5
"kudo's to your employees at Spicewood Springs location for their excellent customer service."
November 23, 2015
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4.6 out of 5
"The prices were a bit high, that's the only reason I left."
September 24, 2015
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5.0 out of 5
"I had forgotten that we have a 5 day grace period and was surprised that I didn't owe a late fee."
September 03, 2015
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- Teresa from Gladewater, TX
4.8 out of 5
"Associate was so friendly & very attentive. It was a very pleasant experience at a trying time in my life."
August 31, 2015
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5.0 out of 5
"Have been involved with storage facilities 3 times in the past year for relatives and friends. This one was for our furniture due to a sale and purchase of new home. Absolutely the BEST out of the other 2 other facilities. Would highly recommend."
August 23, 2015
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4.4 out of 5
"The property was well maintained and I never had any issues while on the property. Thank you."
August 23, 2015
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- Elizabeth from Lakeway, TX
4.9 out of 5
"Awesome customer service! The day I moved out I recieved a call that my lock was gone. I had just removed it hours before. It made me feel like my belongings were safe in their hands. "
July 23, 2015
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- Christina from Austin, TX
5.0 out of 5
"Keep up the great work in picking out the perfect site managers. I have always had a great experience with the location I am currently at...Pond Springs. Super friendly and always ready to find a solution to a problem if any."
June 26, 2015
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5.0 out of 5
"Associate "Sheila" was very courteous and explained different options for the spaces I requested. The paperwork was user friendly and the transaction or rent agreement took less time than I expected. Great overall experience."
June 26, 2015
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5.0 out of 5
"I drove by the storage location quite by accident as I have been displaced from my apartment, due to flooding from the upstairs neighbor. I had to find a place and I walked in right before they closed and the guy stayed and was able to help me anyway. "
May 27, 2015
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5.0 out of 5
"Courteous , attentive, helpful and pleasant. Willing to answer any question or contact us later with an answer. Super people and well kept storage space. Thanks!"
May 27, 2015
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- Geraldine from Austin, TX
5.0 out of 5
"No I will use uncle bobs storage. Again when I move
"
May 23, 2015
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4.1 out of 5
"Tenants should have access to dumpsters or have large trash barrels and not have to get an employee to throw something away. Its counterproductive and waste of time and manpower."
May 02, 2015
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4.9 out of 5
"Henry's customer service was second to none. He helped me fid the right size storage for my needs. He also took me to see it. He was great.
"
April 18, 2015
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- Sandra from Cedar Park, TX
5.0 out of 5
"This place is great! I wouldn't even consider going somewhere else for future needs."
March 26, 2015
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5.0 out of 5
"Beyond the basics, the staff were personable, thoughtful and considerate. I appreciated their way of being and operating."
March 26, 2015
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4.9 out of 5
"Two ladies at this location one I think was manager and the other lady extremely your best. As for the guy that works at the desk you can tell he does not really have that much interest in this customer service. He did give effort but it shows that it's not for him. "
March 23, 2015
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5.0 out of 5
"Friendly knowledgeable service and clean and secure storage facility."
December 29, 2014
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5.0 out of 5
"I love this storage facility. The people in the office were genuinely friendly and helpful. I had a unit in the climate controlled building for 10 months and I was always impressed with the cleanliness. No insects. No dirt in the hallway. I felt like my belongings were very safe considering all the video cameras. I no longer need a storage facility. If I did, I would certainly continue to use this Uncle Bobs [Life Storage].
Respectfully and happily submitted"
September 29, 2014
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3.2 out of 5
"Check temperature on storage that is climate controlled. It is not kept at a comfortable or said temperature in the storage areas. You need an option for clients to receive half rent back if moved out by the 15th. "
September 24, 2014
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5.0 out of 5
"It is ALL good. The facility is well maintained and the staff so helpful - I most certainly tell others about it. GREAT job!
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September 17, 2014
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3.8 out of 5
"I'm usually coming in after hours. The office is usually closed."
August 29, 2014
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5.0 out of 5
"Yes, Chriustina at my location on Pond Springs Road in Austin is absolutely awesome!"
August 29, 2014
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4.8 out of 5
"Very good customer service and a prompt initial transition."
May 30, 2014
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5.0 out of 5
"Very impressed.
Not only was everyone very helpful, but the flexibility when I left was very much appreciated as my closing date on my house was delayed.
Also, I wasn't sure how my stuff would be after 2 1/2 years in storage and everything was great. I think I found just one dead bug.
The online paying and payment reminders were also great.
Thanks again ! "
March 23, 2014
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4.9 out of 5
"I used them before they were Uncle Bob's [Life Storage]. If I ever need a storage unit again this is the place I will use. I was happy with all aspects of this location."
March 23, 2014
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5.0 out of 5
"i met christina when i moved in last year. she is helpful, professional, and a delightful young lady. she is a great representative for your company."
February 28, 2014
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4.9 out of 5
"I am very satisfied with the facility and appreciate the assistance I have received from them."
February 28, 2014
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- Woodrow from Round Rock, TX
4.6 out of 5
"only reason not all 5's is more then a few times arrived during hours and got the manager not in office on the door."
February 28, 2014
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- Carolyn from Cedar Park, TX
5.0 out of 5
"Everything went smoothly. Everyone was very courteous. Well run facility."
February 27, 2014
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4.7 out of 5
"The folks at Uncle Bob's [Life Storage] were great. The business' pro-military policy and attitude is beyond comparison. I am extremely happy with my experience at Uncle Bob's [Life Storage]. "
February 25, 2014
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- Christina from Austin, TX
5.0 out of 5
"The service at Uncle Bob's Storage where my unit is located has been the best customer service I have ever received from any storage facility. We have to move to another location in the same city, and hope we get the same prompt and courteous service."
January 20, 2014
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4.6 out of 5
"Exterior building entrance door seemed a bit damaged and doesn't close completely. seems like a waste of energy."
November 23, 2013
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- Stephanie from Fairbury, NE
4.9 out of 5
"This was my first self-storage experience, and quite frankly you made it an absolute pleasure. Friendly, helpful, prompt staff, clean facilities, and super easy to work with. Than you!"
September 23, 2013
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4.4 out of 5
"it was really nice to be notified by the office staff when my lock was not properly locked on my unit. "
September 23, 2013
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5.0 out of 5
"I have seen and heard over the months both Danny the regional manager and Cristina my store manager go out of their way to helping others with their moving in questions or carrier problems. I have also seen many times when they actually helped many people load or unload something they weren't able to do by themselfs. And so the person renting the space wouldn't get hurt.They are great people. Thanks And they deserve a cutomers support bonus."
September 20, 2013
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