A 5x5 storage space is the size of a small walk-in closet. It holds one piece of furniture with a narrow footprint, tall narrow items like lamps, and 6-8 boxes.
A 10x20 storage space is the size of 2-3 Bedrooms. It holds furnishings and appliances for an average 1500 sq. ft. residence. It can also hold compact vehicles depending on width and length.
*Storage unit size is approximate.Offers and promotions are restricted to specially marked spaces based on availability. Offers and promotions may not be combined with other offers or promotions, and are limited to new rentals - space transfers and additional rentals are excluded. Pricing and discounts may exclude fees and costs for additional services.
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Life Storage is proud to offer a convenient and secure storage facility in Austin, TX near Los Indios. Our facility is conveniently located off of I-35 and offers easy access to the surrounding areas of Los Indios, San Benito, Harlingen, and Edinburg. We are proud to serve the residents and businesses of this vibrant community with our modern storage solutions.
At Life Storage, we understand that storage needs vary from person to person. That’s why we offer a wide variety of storage unit sizes and amenities to meet your individual needs. Whether you need a small 5’x5’ unit to store a few boxes or a large 10’x30’ unit to store the contents of an entire house, we have the perfect solution for you. Our facility also offers climate-controlled units to protect your belongings from extreme temperatures, as well as drive-up units for easy loading and unloading.
We at Life Storage want to maintain the best storage facilities in Austin, and in every city where we do business.
Take a look at all the good things our customers say about this Life Storage, and all of our stores! It thrills us to give customers the best customer service possible, and to hear when they are pleased with how we have taken care of their storage needs.
"The gentleman with the beard came in to help me on Saturday on his day off. I lost my key a little bit ago and he was able to get it opened so I could put a replacement lock on. Just wanted to say thank you. Y'all are always incredibly friendly and helpful. The facility itself is clean, secure, and conveniently located, but what truly stands out is the outstanding staff member there. I highly recommend this Life Storage facility to anyone seeking top-notch service and a friendly helpful staff. Thanks again y'all."
"From the very start the experience was seamless and quick. Robin was fantastic in helping us with the entire transaction. The space was clean cool and conveniently close...highly recommend."
"Storage unit was broken into multiple times. Things were stolen and had no idea until we received a nasty email from the office saying there was no lock on the storage unit and would be charged if it stayed unlocked. They didn’t notice it was broken into until “too late” for video evidence. After the last time I had to go to storage crying to clean everything up and throw away family heirlooms that were broken we were finally able to move out of the unit thankfully. Do not rent here if you want to keep your things secure."
"Wow, as a loyal Life storage patron for over 20 years, and just moving in to town, I SAY THANK YOU ROBIN .I had some special needs which were promptly and professionally handled effortlessly with the best customer service, very reasonable rates that I have ever seen from any Company. Thank You Robin!"
"Unit gets broken into multiple times. Did not know if until we got a nasty email saying we would be charged if we didnt put a lock on our storage unit. Things for pawning were stolen and family heirlooms destroyed. Lots of tears shed cleaning up the mess left behind each time. After this last break in we finally moved to a new storage facility thankfully. Do not rent here if you want a safe place to store your things."
"The store manager Robin was kind and very helpful when I showed up to rent a storage unit. This location has great security & is easy to navigate. I highly recommend this place if you’re looking for a safe storage unit."
"THE BEST! I moved to Austin eleven years ago. Recruited by a global company - found Life Storage and have had a storage unit with them ever since then. Robin Parker (Store Mgr) and her team have been so accommodating for my entire stay here. No complaints!!! Try them out. You won’t regret it!!!"
"Flash Mechanical has been renting a space for 13 years. Robin has always been a big help, she is super friendly and always answered any questions we had. Gary Peebles"
"Robin provided excellent service and support, and timely responses to our requests. Our telescopes needed to be stored in a secure and controlled environment, and Life Storage provided it with no issues or problems. Thanks!"
"I have had nothing but great experiences here. clean, well kept, everything works, helpful staff, good communications. I'm grateful they are in our neighborhood with close and easy access..."
"Robin was super helpful in resolving my vacate of the unit and was a great experience overall storing at this location for the past 2 years would recommend ."
"I'm a new "tenant" using the facilties located here at Pond Springs, and was thoroughly blown away by the help and support I received from Angela.
Short backstory; I rented a unit (online) to help facilitate storage of my stuff while I move out of state, not much stuff to keep there, but important for "the long haul"...
Towards the end of my move, I had gotten mostly settled in for the "last day"... went out with some friends on a Friday to have some drinks and blow off steam; ended up being a [email protected]** and did the stupid chip challenge... on a stomach full of Mexican food and Tequila (but that's another story for another review)...needless to say, Saturday was kind of a "hot mess", as I tried to regain my personal dignity from the night before... made one last disheveled trip to the unit to stash my wares, for an early flight on Sunday...again...moving out of State.
The relevance of the backstory, lies in the fact that I failed to properly secure my unit! Yep, pretty much left it open for easy pilfering...
I received a phone call from Angela, leaving me a message about my unit after a lock check, and after a couple attempts, I reach her, and we discuss a plan of action...
Long story short, while juggling her daily duties (customers, phone calls, etc), Angela was always cheerful, pleasant, and willing to help ensure my unit was secured and my stuff safe. Keep in mind, I'd never stepped foot into the office, had never met a single person working there before this, and knowing full well, it's not their "job"/priority to make sure that I locked my unit securely... I can't thank her enough for being so helpful, understanding, and even empathetic towards the situation!
All the stars to Angela!
For those that just want to know if this story had a happy ending...indeed it does, nothing was touched in my unit, all things secured. Honestly, I would STILL have given a 5-star review, if it didn't turn out as hoped... Absolute Rockstars!"
"Great experience today. I lost my key and the young lady ( Angela)] was amazing. She cut the lock off in record time. Great attitude and fantastic customer service. Would recommend to any. Thank you Angela."
"I had a unit at the pond springs location. Was only there for a few months but Robin was awesome to deal with. She's always on point. Will use again if I need a storage."
"I've had a unit at pond springs for over a year. Easy access and great security. Just upgraded to a larger unit and girl at the desk helped me find the best way to save money on it. Would have cost me over double if I had just done it on my own"
"Absolutely phenomenal customer service from Storage Manager Robin. She helped us navigate the on-line process, and I felt totally reassured that we selected the right place because of her exceptional service and caring attitude..I did a lot of research before selecting this storage place. Glad I did! Save yourself from all the work and just go with this Life Storage location in Austin. Great price too!"
"OMG!! THIS WAS SO EASY AND ROBIN WAS GREAT!!! Was able to handle literally everything before even going to the storage. They had a welcome package that contained my lock waiting inside my storage for me.
TOTALLY AWESOME EXPERIENCE! Thanks a millions times over Robin, moving is stressful but this was not a stress at all."
"Robin at the Pond Springs location was so very helpful. I called the office a few rimes to ask different questions, she was very patient with me and very helpful. She made me feel at ease renting a unit."
"Jeff provided me with the best service I have experienced to date at a self service storage facility. Extremely impressed and would highly recommend storing here! 🤙"
"I have been renting a storage with Life Storage Pond Springs Rd location for over 3 years. Robin and Jeff are awesome! They have always been friendly, courteous and very helpful.
It is very safe, gated with security cameras and always clean. Their customer service is the best and it’s hard to find better prices for storage units in Austin! Online promotions are always available and very easy to reserve or rent online!"
"Great at first, then Robin Parker left. New manager was extremely difficult to get in touch with. Often had to call another location to get service. Nice to see Robin back and have someone in the office again. Service was great on Saturday."
"Robin and Jeff are great! When they took over management in January, they immediately addressed several serious repairs that the previous manager had ignored for months - specifically, multiple issues with the gate and outdoor lighting not working which left the property totally dark at night. They continue to make improvements and I'm confident any issue that arises will be handled timely. Thank you!"
"I had tried posting my review before and I wish I could review more than once because these guys are definitely top notch 5 star. You only have to push one button on your phone to get to an actual person how rare these days what a novel idea you actually talk to a person when you call and have questions or a situation that may arise.I feel like they're really concerned when I called about my situation and were very helpful to take care of it that day. Nice clean facility That you can tell is taking care of very well go to these guys if you need storage"
"DO NOT USE THIS COMPANY. My husband was the one to get the truck and rent the storage .upon moving in we noticed the unit next to us was empty. So I called after hours and left a note with them we would like to rent the one next to it. Ricks mother's funeral was the next day and we spaced out getting up there to pay them so we went in sat. They accused Rick of theft said they were calling the police . They locked me in the yard .watched me flip out, gaslighted me. We were so exhausted. But still had to find a truck on the fly and move everything again. I plan to bring a major lawsuit in the next few months."
"Darren was in customer service and helped us efficiently and quickly when we had trouble. Compared to other storage services he has been the best person we have talked to!"
"Ok online kind of a hassle...in store excellent.. once you get through the online setup going to the storage place is easy..the staff is excellent..."
"I have had a storage space with them for 8 years and have never had any problems! Service was excellent and always felt like my possessions were very secure. Highly recommend!!"
"Robyn took care of me EACH & EVERY TIME with more than one space I rented through Life Storage on Pond Springs. I got more than one unit after I sold my house. Selling a home is an overwhelming task!! I don’t know what I would have done without Robyn’s sweet assistance and willingness to get my units close to each other! She has become a friend and I will miss her as I understand that she is about to transfer to another Life Storage. Thank you for bringing Robyn on board. She sure helped accommodate me and I am sure that Thomas will be equally accommodating.. should I have any future needs. 🤔"
"Stop buy Life storage at 12835 pond Springs road in Austin Texas.
ROBIN P. was very helpful with finding local resources in the area save me a lot of time really recommend this facility is nice to know that great customer service is still around!"
"I have three units at your Pond Springs location. Our house sustained severe fire damage and my wife and I have only worked sporadically because of COVID. Your employee Robin has been so helpful to me always very friendly and giving me reminders so I wont lose any of our stuff.
Overall out past year has been very bad but dealing with life storage has been easy. I thank you for that."
"Robin at the Pond Springs location provided exceptional customer service and resolved all that I needed since I was having problems with the automated payment system. ."
"Robin is awesome and so nice! I had to end up moving to a different life storage because I didn’t realize the unit I rented wasn’t climate controlled but she was so nice and was very helpful. I recommend this place if you need a storage facility. Thanks Robin!"
"Robin and her crew do a great job of keeping the property clean, well-lit, and accessible during open hours. They are friendly and helpful as well. Once I needed a lock cut off a unit and they jumped right on it and took care of it. My next storage need will be right there with Robin and crew."
"Corporate changed some policies that makes things a little hard on customers. Robin really helped me out. It would have made things difficult, otherwise. I really appreciate it."
"I used this facility for 8 years. I had a large non-AC and a small AC unit. Facility was always well kept and I really appreciated the people. Good storage option!"
"Easy reservation via online and fast registration offline. Good, friendly customer service and the storage units are clean. The units are also sitting on elevated concrete, which is nice."
"This is our first time using Life Storage. Robin and Jeff were super helpful with setting up our storage and have been really responsive in the back and forth communication regards to representing us to receive our packages. I would recommend this place to anyone looking for storage in Austin."
"Robin and staff are so pleasant. I’ve used them for over 2 years and they’re always exceeding my expectations. My company has units to support our business around Austin the this location is by far the best in terms of service."
"Robin is always such a delight and so helpful!! I live in south austin but prefer to use this location for my storage services because of how great she is!"
"Best storage facility I've rented from! The manager, Robin was professional, friendly and super helpful with some issues I needed help with in a hurry. The property is safe, clean and well kept, unlike other facilities I've rented a unit at. I'm super happy I moved to this location!"
"I drove around to three different storages and no one had the 5x10 space I needed. Pulled up to Life Storage off Pond Springs and as soon as I walked in I was greeted with a smile. I asked about the storage and was immediately about to rent one. The very nice lady in the front took my ID and gave me the rundown. I purchased a lock and she got me in the perfect storage I needed. She even took me to the storage to cut the lock and put my new lock on. Remind you she was very very helpful and it was also pouring down raining. I am very glad I stopped by to get a storage space. She gave me her business card and said they take very good care of their customers. Made me feel safe to know they take their job seriously. Thank you so much. And that wonderful lady that helped me with all this her name was Robin Parker. If I here anyone looking for a storage I will definitely send them to her."
"Life storage ? ... more like Lifesaver storage! These guys are super friendly, reliable, and very much on top of their business. I never felt upsold and always felt like they had my best interest at heart. After using other chains (public storage and even other life storages) I can certainly say Robin and the ponds springs location is a cut above the rest!"
"I was only here to help my sister gather her belongings, but the place seemed secure and clean. The interior was well lit along the halls, but no lighting in actual storage unit. Dumpsters out front for use!"
"Robin at this place was so helpful with the transfer of a unit to my name from the ex-girlfriend of my friend. Robin made the transfer legal and smooth. Now I'm not in the middle of their break-up anymore.
Amazing help and a great climate controlled safe storage place.
This unit is now mine and my friends' unit until my friend takes all of his stuff out then it is just mine. It's a great secure storage place.
Smart all the way."
"I have not experienced any negatives like some of the other nasty reviews I see. No issues with staff, billing, or anything like that.
My experience thus far has been fantastic. Every time I need to call them they are available. Each time I emailed them for whatever reason, I received a phone call within an hour or two to address the email and help. The various times I needed to make changes to my account they had it resolved in a matter of minutes. The two managing the office are really on top of it; Robin and Rick.
They have even gone above and beyond their normal duties! There was a storage unit directly next to me that I noticed the lady was moving out of and I mentioned to the office that I would REALLY like to get this unit as well so that I could have two side by side. They put a note into the account and the second that lady moved out, they called me and set me right up.
My code has always worked, the lights have always been responsive as they are on motion sensing, and the facility has always been very clean.
I have received a lot of help particularly from Robin. She is absolutely fantastic, friendly, and helpful.
I appreciate the staff here and have no complaints as of now."
"The staff is so great! I Especially adore Robin! She is very sweet and caring.she goes above and beyond to get things done. I would highly recommend this storage facility !"
"I moved to an apartment 4 years ago with a roommate and entrusted my precious items in my storage unit to this staff.
They have always kept the property impeccable and safe."
"Terrible facility! This facility makes it all too easy for people to break in for your belongings. No extra security measures taken on the door leading to interior units. Gate is open way too long or broken. It happened to me! I found a much cleaner unit somewhere else with much higher security for half the price!"
"Terrible facility. Not enough security measures for your belongings. Gate open too frequently or not working and no lock code for interior units. This facility makes it all too easy for someone to break into your unit. It happened to me! Found a much more safe and clean unit somewhere else for a fraction of the price!"
"Great service from the office. Excellent website, easy to use security gate and a lot large enough to navigate with a light duty truck and trailer. Non climate controlled units are drier than expected and the price is fair."
"Bridget Williams this store's manager is evil and vindictive beware of this property! She forgets what she tells you verbally over the phone (i.e. last day to make a payment etc) and then will sell you unit for a measly $18 two days prior to the deadline she gives you. SMH just paid $371 for a 5X10 unit, and go zero of my items."
"There is white paint on the legs of my black dresser that was not there beforehand. Tried resolving in the office and was told to call back tomorrow to talk to someone that's worked there longer than they have. So now my $800 is ruined and who knows when or how it'll get resolved when their employees don't know how to handle the situation. Always been happy using this place to store my furniture until now."
"No customer appreciation!! After being with the same storage company for seven years, I get notice that I'm late on paying my two units. I checked with Chase bill pay and confirmed that the payment was sent out by the bank. When I called this office (they never answer the phone but called back several hours later). When I explained that I had proof that I had made payment, she blamed the lost check in Chase bank or the US postal service because they would never lose a check!!! Her response to my request to refund all or part of the penalties (one for each unit) was that "corporate" will not let them do that. If it was an above average facility it might be different but this is an old facility with nothing special! I recommend you look somewhere else for your storage needs!"
"This place is terrible with incompetent uneducated "representatives". Beware of the 5$ additional fee to pay over the phone and $20 late fee on the 6th of the month. FYI updating your billing info via phone will not be utilized in further months and this is how they get you to pay an additional $20 every single month. Beware - there are a ton of storage units to choose from do not choose this one also there is the creepiest dude working the front desk every time I've gone to my unit there comes his creepy self like why are you watching me open and access MY storage unit...lingerer"
"Brocken into. Rick the manager doesnt know how to work security cameras . Charging me for a new lock. Police on their way so I can file a report but Rick wont call for help to view different cameras so we can better see the vehicle caught at my unit. Hes annoyed that Im waiting inside for cops when its 100 degrees outside."
"The office staff are incredible. Very responsive to all calls and questions, willing to help me with anything that I needed or asked. Highly recommend!"
"Rick always went above and beyond. He was so helpful!
I love that I can have packages, furniture, and other items delivered and I don’t have to be there - they are delivered right to my unit. So convenient!"
"Looks like my review is pretty consistent with the other low reviews around the front office of the Life Storage at Pond Springs Road in Austin and their "legalistic" approach to customer service. First, I do not belive their approach to not be a partnership with the customer or business, its a game of proving who was right or wrong never mind the real life things that happen in peoples life, their is very little understanding. As my business grow, My experience started off great when the space was being rented. However when I started having issues with the online payment system and getting it setup correctly. I started noticing fee's coming in. The management helped with the fee's as I was really trying to get everything setup correctly online ( I am not computer savy in this regards) but they saw I was trying. However in February my credit card was compromised and I had to update probably 20-30 accounts across my business. I missed getting the one at Life Storage updated and I was hit with a $25. I reached out right when I noticed the account didn't get paid and was told that the front office could do nothing. I then spent over 2 weeks of emails to customer service asking for someone to call me. I was told in email over several weeks that someone would call me and I didn't get a call. Finally Kim from the office called after it was escalated to the area manager. She told me on the phone that she could ask the area manager but he would say no. Basically after trying to contact them for weeks over this matter, I get a return call. I was offerred no apolgies for not calling me back and they refused to refund the $25 late fee. I will not be "Lifetime Storage" member for "Life" - No pun intended."
"Looks like my review is pretty consistent with the other low reviews around the front office of the Life Storage at Pond Springs Road in Austin and their "legalistic" approach to customer service. First, I do not belive their approach to not be a partnership with the customer or business, its a game of proving who was right or wrong never mind the real life things that happen in peoples life, their is very little understanding. As my business grow, My experience started off great when the space was being rented. However when I started having issues with the online payment system and getting it setup correctly. I started noticing fee's coming in. The management helped with the fee's as I was really trying to get everything setup correctly online ( I am not computer savy in this regards) but they saw I was trying. However in February my credit card was compromised and I had to update probably 20-30 accounts across my business. I missed getting the one at Life Storage updated and I was hit with a $25. I reached out right when I noticed the account didn't get paid and was told that the front office could do nothing. I then spent over 2 weeks of emails to customer service asking for someone to call me. I was told in email over several weeks that someone would call me and I didn't get a call. Finally Kim from the office called after it was escalated to the area manager. She told me on the phone that she could ask the area manager but he would say no. Basically after trying to contact them for weeks over this matter, I get a return call. I was offerred no apolgies for not calling me back and they refused to refund the $25 late fee. I will not be "Lifetime Storage" member for "Life" - No pun intended."
"Looks like my review is pretty consistent with the other low reviews around the front office of the Life Storage at Pond Springs Road in Austin and their "legalistic" approach to customer service. First, I do not belive their approach to not be a partnership with the customer or business, its a game of proving who was right or wrong never mind the real life things that happen in peoples life, their is very little understanding. As my business grow, My experience started off great when the space was being rented. However when I started having issues with the online payment system and getting it setup correctly. I started noticing fee's coming in. The management helped with the fee's as I was really trying to get everything setup correctly online ( I am not computer savy in this regards) but they saw I was trying. However in February my credit card was compromised and I had to update probably 20-30 accounts across my business. I missed getting the one at Life Storage updated and I was hit with a $25. I reached out right when I noticed the account didn't get paid and was told that the front office could do nothing. I then spent over 2 weeks of emails to customer service asking for someone to call me. I was told in email over several weeks that someone would call me and I didn't get a call. Finally Kim from the office called after it was escalated to the area manager. She told me on the phone that she could ask the area manager but he would say no. Basically after trying to contact them for weeks over this matter, I get a return call. I was offerred no apolgies for not calling me back and they refused to refund the $25 late fee. I will not be "Lifetime Storage" member for "Life" - No pun intended."
"My wife and I hit a rough patch and ended up putting all of our stuff in storage. I'm grateful beyond words that we found this place. Kim Williams has been amazing to us."
"We have worked with several storage companies and have never been as impressed as we were by the service and professionalism of Kim Williams at Life Storage in Austin on Pond Springs. I never thought Id write a review for a storage company, but we have worked with Life Storage for a few months now and every time we interact with Kim in the front office, its a positive experience. She greets us with the same friendly, professional demeanor each time we arrive, and goes out of her way to accommodate our business needs. Running a business is tough, so its nice when you get consistent positivity from the people you interact with on a daily basis. She has obviously been trained well, which speaks volumes about this companys values. I highly recommend them."
"We have worked with several storage companies and have never been as impressed as we were by the service and professionalism of Kim Williams at Life Storage in Austin on Pond Springs. I never thought I'd write a review for a storage company, but we have worked with Life Storage for a few months now and every time we interact with Kim in the front office, it's a positive experience. She greets us with the same friendly, professional demeanor each time we arrive, and goes out of her way to accommodate our business' needs. Running a business is tough, so it's nice when you get consistent positivity from the people you interact with on a daily basis. She has obviously been trained well, which speaks volumes about this company's values. I highly recommend them."
"Beware of the late fees they can add up to 40 dollars on a 45 dollar unit very quickly. They also refuse to waive fees and send treatening emails as well that are very legalistic. Not a friendly customer service type of place. Beware they use any reason for being late to add overly absorbent fees."
"Rick, the assistant manager, asked good questions. That way I was able to consider what else I needed to do or plan for. Made it so much easier for me!"
"Thank you for a wonderful experience and the first month free. That really helped me out more than you know. I tell everyone about Life Storage. I'll be back the next time I need a storage room. Respectfully, Karen"
"I want to call out and thank Rick for his professionalism by phone today - in getting my credit card and auto pay set up --- straightened out. I really appreciate his extra efforts in helping me today.
Thank you Rick!"
"We were highly satisfied with our experience. You have an outstanding employee who deserves recognition. Rick, a manager at the Austin-Pond Springs location, genuinely cared about my needs. He went above and beyond to ensure that I was getting the best price based on our needs, and even called me when I almost missed a deadline for booking. Rick's level of personability and personal service is not the standard; it's exceptional! This is a stand-out employee! I'm happy to have an avenue to give him some recognition. "
" The gentleman that always helped me, was Richard. He had such a great customer service attitude. Was always friendly with me. And never hassled me when I was late paying. I will definitely rent from uncle Bob's/life storage again because of Richard. Thank you Richard!! "
"Love the people at the front desk--all are so friendly and nice and personable and efficient--sorry I don't remember their names. Special thanks to the manager for always catering to my needs and being so great."
"The service is excellent and the units are well kept...just wish it was less expensive to rent with you guys. Reaaly struggling right now and every dollar counts!"
"We had a great experience, our options were explained, we were treated with respect and both ladies were inviting and professional. I was very happy and satisfied with the service provided."
"Everyone was helpful, and there were no problems with our move-out. We may be back during our next major work on our house:) Great office staff, and the entire site was always clean and welcoming. "
"I had many questions and the employee answered every one to my satisfaction. I was even helped when I got there right at closing time. I walked up to check the times on the door. I would have been fine with coming back the next day, but they were so kind and helped me immediately!"
"I loved the staff. I loved how easily it was to set up and I had no problems when I was ready to go! Thanks for keeping things safe! If I need a storage unit, I will come back to Uncle Bob's [Life Storage]! "
"Have been involved with storage facilities 3 times in the past year for relatives and friends. This one was for our furniture due to a sale and purchase of new home. Absolutely the BEST out of the other 2 other facilities. Would highly recommend."
"Awesome customer service! The day I moved out I recieved a call that my lock was gone. I had just removed it hours before. It made me feel like my belongings were safe in their hands. "
"Keep up the great work in picking out the perfect site managers. I have always had a great experience with the location I am currently at...Pond Springs. Super friendly and always ready to find a solution to a problem if any."
"Associate "Sheila" was very courteous and explained different options for the spaces I requested. The paperwork was user friendly and the transaction or rent agreement took less time than I expected. Great overall experience."
"I drove by the storage location quite by accident as I have been displaced from my apartment, due to flooding from the upstairs neighbor. I had to find a place and I walked in right before they closed and the guy stayed and was able to help me anyway. "
"Courteous , attentive, helpful and pleasant. Willing to answer any question or contact us later with an answer. Super people and well kept storage space. Thanks!"
"Tenants should have access to dumpsters or have large trash barrels and not have to get an employee to throw something away. Its counterproductive and waste of time and manpower."
"Two ladies at this location one I think was manager and the other lady extremely your best. As for the guy that works at the desk you can tell he does not really have that much interest in this customer service. He did give effort but it shows that it's not for him. "
"I love this storage facility. The people in the office were genuinely friendly and helpful. I had a unit in the climate controlled building for 10 months and I was always impressed with the cleanliness. No insects. No dirt in the hallway. I felt like my belongings were very safe considering all the video cameras. I no longer need a storage facility. If I did, I would certainly continue to use this Uncle Bobs [Life Storage].
Respectfully and happily submitted"
"Check temperature on storage that is climate controlled. It is not kept at a comfortable or said temperature in the storage areas. You need an option for clients to receive half rent back if moved out by the 15th. "
"Very impressed.
Not only was everyone very helpful, but the flexibility when I left was very much appreciated as my closing date on my house was delayed.
Also, I wasn't sure how my stuff would be after 2 1/2 years in storage and everything was great. I think I found just one dead bug.
The online paying and payment reminders were also great.
Thanks again ! "
"I used them before they were Uncle Bob's [Life Storage]. If I ever need a storage unit again this is the place I will use. I was happy with all aspects of this location."
"i met christina when i moved in last year. she is helpful, professional, and a delightful young lady. she is a great representative for your company."
"The folks at Uncle Bob's [Life Storage] were great. The business' pro-military policy and attitude is beyond comparison. I am extremely happy with my experience at Uncle Bob's [Life Storage]. "
"The service at Uncle Bob's Storage where my unit is located has been the best customer service I have ever received from any storage facility. We have to move to another location in the same city, and hope we get the same prompt and courteous service."
"This was my first self-storage experience, and quite frankly you made it an absolute pleasure. Friendly, helpful, prompt staff, clean facilities, and super easy to work with. Than you!"
"I have seen and heard over the months both Danny the regional manager and Cristina my store manager go out of their way to helping others with their moving in questions or carrier problems. I have also seen many times when they actually helped many people load or unload something they weren't able to do by themselfs. And so the person renting the space wouldn't get hurt.They are great people. Thanks And they deserve a cutomers support bonus."
"My daughter came in to rent a unit as I am currently living out of town. She said she was very satisfied with the service she received. Later that day, I was personally called by an associate who offered to answer any questions, which I had, and which he answered promptly and thoroughly. I feel very confident in renting a unit from the Uncle Bob's facility #390.
Thank you, Susan Santschi"
You can rent a storage unit without coming to our store office.
Choose the Rent Now option when selecting a storage unit and you will make your payment, get your access code, and go right to your space to move in.
Our video shows you how it works.
Tips for packing your storage unit
If you've never used a storage unit before, this video will show you some great Pro Tips that will help make the process easier and prevent common mistakes.
Save yourself some time, and learn how to keep your belonging safe in storage.
Serving Austin and Los Indios
Our self storage facility on Pond Springs Road is located northeast of the US-183, between San Felipe Blvd and McNeil Dr, near Austin Public Library. Click here for directions to this Life Storage.
At Life Storage Facility #390, we offer great property security systems and clean, affordable storage units to rent for the residents of Los Indios, Jollyville, McNeil, Bancroft Woods, and other neighborhoods in Austin, TX. Call us with questions, reserve online, or click here to compare other storage units in Austin.
Store Office Hours
Mon: 9:30 am - 6:00 pm
Tue: 9:30 am - 6:00 pm
Wed: Closed
Thu: 9:30 am - 6:00 pm
Fri: 9:30 am - 6:00 pm
Sat: 8:30 am - 5:00 pm
Sun: Closed
Facility Access Hours
Monday: 5:00 am - 7:00 pm
Tuesday: 5:00 am - 7:00 pm
Wednesday: 5:00 am - 7:00 pm
Thursday: 5:00 am - 7:00 pm
Friday: 5:00 am - 7:00 pm
Saturday: 5:00 am - 7:00 pm
Sunday: 5:00 am - 7:00 pm
Rental Requirements:
Insurance required
Storage insurance available (third party)
$29 admin fee
Payments due monthly, with a minimum of one month rental
