Self Storage Units near Los Indios in Austin, TX 78729

"Darren was super nice and helpful!!"

"Darren provided great customer service!"

"Darren was very helpful"

"Outstanding service!"

"Easy sign up online and hassle free upon arrival for access! Great storage facility with friendly staff. Thanks Darren!"

"Good place"

"Nice, clean secure place to store all your belongings"

"Awesome service today. Darren was accommodating and knowledgeable. I'm happy now."

"Darren was in customer service and helped us efficiently and quickly when we had trouble. Compared to other storage services he has been the best person we have talked to!"

"Darren was great help, got me into a unit in less than 10 minutes!"

"Darren was excellent. Explained all the details and took care of my storage needs. Thank you Darren."

"Excellent service and very customer friendly. Really appreciate the rapid response & taking care of me!"

"Darren is amazingly helpful and this is an easy storage unit to rent. Michael was very helpful on the phone as well."

"Darren was. Very helpful and got me the right unit at the right price I highly recommend using them."

"Great service, they got me a deal on rent and moved in same day!"

"Exceptional service, great prices!"

"Darren gave me great help and saved me!"

"Ok online kind of a hassle...in store excellent.. once you get through the online setup going to the storage place is easy..the staff is excellent..."

"I have had a storage space with them for 8 years and have never had any problems!  Service was excellent and always felt like my possessions were very secure.  Highly recommend!!"

"Ms. Robin was awesome like always!!!"

"Robyn took care of me EACH & EVERY TIME with more than one space I rented through Life Storage on Pond Springs. I got more than one unit after I sold my house. Selling a home is an overwhelming task!! I don’t know what I would have done without Robyn’s sweet assistance and willingness to get my units close to each other! She has become a friend and I will miss her as I understand that she is about to transfer to another Life Storage. Thank you for bringing Robyn on board. She sure helped accommodate me and I am sure that Thomas will be equally accommodating.. should I have any future needs. 🤔"

"Easy to rent, easy to access, friendly management."

"Great experience at this storage facility. Robin the manager there is super nice, and helpful. Great place to store your belongings!"

"Stop buy Life storage at 12835 pond Springs road in Austin Texas. ROBIN P. was very helpful with finding local resources in the area save me a lot of time really recommend this facility is nice to know that great customer service is still around!"

"I had a great experience with Robing and her team. She was very professional and nice. Thanks, Robin!"

"I have three units at your Pond Springs location. Our house sustained severe fire damage and my wife and I have only worked sporadically because of COVID. Your employee Robin has been so helpful to me always very friendly and giving me reminders so I wont lose any of our stuff. Overall out past year has been very bad but dealing with life storage has been easy. I thank you for that."

"Robin at the Pond Springs location provided exceptional customer service and resolved all that I needed since I was having problems with the automated payment system. ."

"Great place to rent. Robin was great..."

"Robin is awesome and so nice! I had to end up moving to a different life storage because I didn’t realize the unit I rented wasn’t climate controlled but she was so nice and was very helpful. I recommend this place if you need a storage facility. Thanks Robin!"

"Robin was amazing !!"

"Robin was great. set me up with affordable secure storage. knowing my items are safe is one less thing i have to worry about. Thank you Robin Parker"

"Robin and her crew do a great job of keeping the property clean, well-lit, and accessible during open hours. They are friendly and helpful as well. Once I needed a lock cut off a unit and they jumped right on it and took care of it. My next storage need will be right there with Robin and crew."

"Corporate changed some policies that makes things a little hard on customers. Robin really helped me out. It would have made things difficult, otherwise. I really appreciate it."

"I used this facility for 8 years. I had a large non-AC and a small AC unit. Facility was always well kept and I really appreciated the people. Good storage option!"

"Easy reservation via online and fast registration offline. Good, friendly customer service and the storage units are clean. The units are also sitting on elevated concrete, which is nice."

"This is our first time using Life Storage. Robin and Jeff were super helpful with setting up our storage and have been really responsive in the back and forth communication regards to representing us to receive our packages. I would recommend this place to anyone looking for storage in Austin."

"Spoke with assistant manager about getting a storage room. He was professional, courteous and efficient. I will go back"

"Robin and staff are so pleasant. I’ve used them for over 2 years and they’re always exceeding my expectations. My company has units to support our business around Austin the this location is by far the best in terms of service."

"Great place employees who helpful and knowledgeable , place is clean"

"Robin is always such a delight and so helpful!! I live in south austin but prefer to use this location for my storage services because of how great she is!"

"Love these guys - always so friendly!!!"

"Best storage facility I've rented from! The manager, Robin was professional, friendly and super helpful with some issues I needed help with in a hurry. The property is safe, clean and well kept, unlike other facilities I've rented a unit at. I'm super happy I moved to this location!"

"I drove around to three different storages and no one had the 5x10 space I needed. Pulled up to Life Storage off Pond Springs and as soon as I walked in I was greeted with a smile. I asked about the storage and was immediately about to rent one. The very nice  lady in the front took my ID and gave me the  rundown. I purchased a lock and she got me in the perfect storage I needed. She even took me to the storage to cut the lock and put my new lock on. Remind you she was very very helpful and it was also pouring down raining. I am very glad I stopped by to get a storage space. She gave me her business card and said they take very good care of their customers. Made me feel safe to know they take their job seriously. Thank you so much. And that wonderful lady that helped me with all this her name was Robin Parker. If I here anyone looking for a storage  I will definitely send them to her."

"Nice staff! Great rates."

"Life storage ? ... more like Lifesaver storage! These guys are super friendly, reliable, and very much on top of their business. I never felt upsold and always felt like they had my best interest at heart. After using other chains (public storage and even other life storages) I can certainly say Robin and the ponds springs location is a cut above the rest!"

"I was only here to help my sister gather her belongings, but the place seemed secure and clean. The interior was well lit along the halls, but no lighting in actual storage unit. Dumpsters out front for use!"

"Bridget was great to work with! Was the most helpful person at any storage unit I've used."

"Awesome service. Robyn really helped me with my service while going through a loss in my family."

"Robin at this place was so helpful with the transfer of a unit to my name from the ex-girlfriend of my friend. Robin made the transfer legal and smooth. Now I'm not in the middle of their break-up anymore. Amazing help and a great climate controlled safe storage place.   This unit is now mine and my friends' unit until my friend takes all of his stuff out then it is just mine. It's a great secure storage place. Smart all the way."

"I have not experienced any negatives like some of the other nasty reviews I see. No issues with staff, billing, or anything like that. My experience thus far has been fantastic. Every time I need to call them they are available. Each time I emailed them for whatever reason, I received a phone call within an hour or two to address the email and help. The various times I needed to make changes to my account they had it resolved in a matter of minutes. The two managing the office are really on top of it; Robin and Rick. They have even gone above and beyond their normal duties! There was a storage unit directly next to me that I noticed the lady was moving out of and I mentioned to the office that I would REALLY like to get this unit as well so that I could have two side by side. They put a note into the account and the second that lady moved out, they called me and set me right up. My code has always worked, the lights have always been responsive as they are on motion sensing, and the facility has always been very clean. I have received a lot of help particularly from Robin. She is absolutely fantastic, friendly, and helpful. I appreciate the staff here and have no complaints as of now."

"The staff is so great! I Especially adore Robin! She is very sweet and caring.she goes above and beyond to get things done. I would highly recommend this storage facility !"

"I moved to an apartment 4 years ago with a roommate and entrusted my precious items in my storage unit to this staff. They have always kept the property impeccable and  safe."

"Very clean."

"Terrible facility! This facility makes it all too easy for people to break in for your belongings. No extra security measures taken on the door leading to interior units. Gate is open way too long or broken. It happened to me! I found a much cleaner unit somewhere else with much higher security for half the price!"

"Terrible facility.  Not enough security measures for your belongings.  Gate open too frequently or not working and no lock code for interior units.  This facility makes it all too easy for someone to break into your unit. It happened to me!  Found a much more safe and clean unit somewhere else for a fraction of the price!"

"Only pd $25. It was a special. But I only had my stuff there for 2 weeks. Friendly staff and very helpful on getting me the right size unit"

"Great service from the office. Excellent website, easy to use security gate and a lot large enough to navigate with a light duty truck and trailer. Non climate controlled units are drier than expected and the price is fair."

"Very nice space and affordable price"

"I can store my junk here and it's awesome!!"

"Bridget Williams this store's manager is evil and vindictive beware of this property! She forgets what she tells you verbally over the phone (i.e. last day to make a payment etc) and then will sell you unit for a measly $18 two days prior to the deadline she gives you. SMH just paid $371 for a 5X10 unit, and go zero of my items."

"There is white paint on the legs of my black dresser that was not there beforehand. Tried resolving in the office and was told to call back tomorrow to talk to someone that's worked there longer than they have. So now my $800 is ruined and who knows when or how it'll get resolved when their employees don't know how to handle the situation. Always been happy using this place to store my furniture until now."

"We moved out of the area otherwise we would still be with you guys. We were extremely satisfied."

"Nice facilities and easy access"

"No customer appreciation!! After being with the same storage company for seven years, I get notice that I'm late on paying my two units. I checked with Chase bill pay and confirmed that the payment was sent out by the bank. When I called this office (they never answer the phone but called back several hours later). When I explained that I had proof that I had made payment, she blamed the lost check in Chase bank or the US postal service because they would never lose a check!!!  Her response to my request to refund all or part of the penalties (one for each unit) was that "corporate" will not let them do that. If it was an above average facility it might be different but this is an old facility with nothing special! I recommend you look somewhere else for your storage needs!"

"Great staff, very helpful. I feel that my property is secure and safe."

"I couldn't have asked for anything else. Excellent customer service. Thanks Bridget."

"This place is terrible with incompetent uneducated "representatives". Beware of the 5$ additional fee to pay over the phone and $20 late fee on the 6th of the month. FYI updating your billing info via phone will not be utilized in further months and this is how they get you to pay an additional $20 every single month. Beware - there are a ton of storage units to choose from do not choose this one also there is the creepiest dude working the front desk every time I've gone to my unit there comes his creepy self like why are you watching me open and access MY storage unit...lingerer"

"Always friendly and helpful"

"It's a storage unit."

"Brocken into. Rick the manager doesnt know how to work security cameras. Charging me for a new lock. Police on their way so I can file a report but Rick wont call for help to view different cameras so we can better see the vehicle caught at my unit. Hes annoyed that Im waiting inside for cops when its 100 degrees outside."