Climate Controlled storage spaces provide a temperature controlled environment for your belongings. These spaces keep your items cool in the summer and heated in the winter, and are ideal for protecting items such as wood, electronics, and plastic that can be damaged from temperature changes and extremes. Learn more about the benefits of climate controlled storage here.
Extended Access Hours
Even when our office is closed, you can access your space well before and after our office hours! You enter your personal access code at a keypad to access the property. Your space is secured with a lock, and only you have the key!
Surveillance Cameras
Smile, you're on camera! Surveillance cameras are positioned throughout the facility to create a safer environment by monitoring traffic in and out of the facility and deterring trespassers.
Boxes & Packing Supplies Sold Here
This Life Storage location carries a full line of moving and storage supplies such as boxes, packing tape, packing materials, and more! Our supplies help move awkward items like wardrobes and big screen TVs and keep delicate items like dishes safe during moving and storage. Stop in our office before the big move for your supplies! For helpful moving and packing tips, visit our guide here.
Customer Reviews - Life Storage #390, Austin
We at Life Storage want to maintain the best storage facilities in Austin, and in every city where we do business. That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better. You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think. We publish their reviews here, and we're proud of the result!
4.83 out of 5
based on 57 of our most recent Reviews
James from Austin, TX
4.8 out of 5
"You showed me the different sized storages I was interested in renting. And explained the outdoor directional exposure."
Review posted on April 27, 2019
Kelly from Austin, TX
5.0 out of 5
"Rick always went above and beyond. He was so helpful!
I love that I can have packages, furniture, and other items delivered and I don’t have to be there - they are delivered right to my unit. So convenient!"
Review posted on April 23, 2019
Sue from Austin, TX
5.0 out of 5
"Rick, the assistant manager, asked good questions. That way I was able to consider what else I needed to do or plan for. Made it so much easier for me!"
Review posted on August 02, 2018
Karen from Austin, TX
5.0 out of 5
"Thank you for a wonderful experience and the first month free. That really helped me out more than you know. I tell everyone about Life Storage. I'll be back the next time I need a storage room. Respectfully, Karen"
Review posted on May 31, 2018
Courtney from Austin, TX
5.0 out of 5
"Your office staff was always so helpful and friendly whenever I had questions. Great customer service is hard to come by these days. "
Review posted on February 27, 2018
Cheyanne from Austin, TX
4.3 out of 5
"I want to call out and thank Rick for his professionalism by phone today - in getting my credit card and auto pay set up --- straightened out. I really appreciate his extra efforts in helping me today.
Thank you Rick!"
Review posted on December 18, 2017
Debra from Austin, TX
4.6 out of 5
"Very grateful to get a call informing me that I put my lock on wrong and it was actually unlocked. "
Review posted on October 27, 2017
Paige from Austin, TX
5.0 out of 5
"We were highly satisfied with our experience. You have an outstanding employee who deserves recognition. Rick, a manager at the Austin-Pond Springs location, genuinely cared about my needs. He went above and beyond to ensure that I was getting the best price based on our needs, and even called me when I almost missed a deadline for booking. Rick's level of personability and personal service is not the standard; it's exceptional! This is a stand-out employee! I'm happy to have an avenue to give him some recognition. "
Review posted on August 24, 2017
Karen from Arlington, TX
5.0 out of 5
" The gentleman that always helped me, was Richard. He had such a great customer service attitude. Was always friendly with me. And never hassled me when I was late paying. I will definitely rent from uncle Bob's/life storage again because of Richard. Thank you Richard!! "
Review posted on March 29, 2017
Kirsten from Austin, TX
5.0 out of 5
"Fast, friendly and professional service. I've had a storage unit in the past but this experience was much better!"
Review posted on March 27, 2017
Catherine from Austin, TX
5.0 out of 5
"Love the people at the front desk--all are so friendly and nice and personable and efficient--sorry I don't remember their names. Special thanks to the manager for always catering to my needs and being so great."
Review posted on March 23, 2017
Kristen from Austin, TX
4.6 out of 5
"The service is excellent and the units are well kept...just wish it was less expensive to rent with you guys. Reaaly struggling right now and every dollar counts!"
Review posted on February 04, 2017
Margaret from Austin, TX
5.0 out of 5
"Your Staff is amazing. I truly appreciate their honesty and world-class service. It's been a pleasure using Bob's Storage. "
Review posted on September 27, 2016
Maria from Horizon City, TX
5.0 out of 5
"We had a great experience, our options were explained, we were treated with respect and both ladies were inviting and professional. I was very happy and satisfied with the service provided."
Review posted on July 27, 2016
Elizabeth from Austin, TX
5.0 out of 5
"Vanessa was extremely helpful. The service exceeded my expectations."
Review posted on July 20, 2016
Julio from Austin, TX
4.6 out of 5
"Rent at the Pond Springs location. Sheila is very nice and professional."
Review posted on June 29, 2016
Sandra from Austin, TX
5.0 out of 5
"Everyone was helpful, and there were no problems with our move-out. We may be back during our next major work on our house:) Great office staff, and the entire site was always clean and welcoming. "
Review posted on June 25, 2016
Margie from Austin, TX
5.0 out of 5
"I had many questions and the employee answered every one to my satisfaction. I was even helped when I got there right at closing time. I walked up to check the times on the door. I would have been fine with coming back the next day, but they were so kind and helped me immediately!"
Review posted on March 25, 2016
Laurie from Austin, TX
5.0 out of 5
"Appreciated most the staff-always smiling and helpful. Also, returned my calls and answered my questions. "
Review posted on March 23, 2016
Betty from Austin, TX
5.0 out of 5
"I have always enjoyed storing my items at your location on Pond Springs. Excellent customer service, above and beyond!!!"
Review posted on March 06, 2016
Anna from Leander, TX
5.0 out of 5
"I loved the staff. I loved how easily it was to set up and I had no problems when I was ready to go! Thanks for keeping things safe! If I need a storage unit, I will come back to Uncle Bob's [Life Storage]! "
Review posted on March 02, 2016
Jo from Austin, TX
5.0 out of 5
"kudo's to your employees at Spicewood Springs location for their excellent customer service."
Review posted on November 23, 2015
Kali from Austin, TX
4.6 out of 5
"The prices were a bit high, that's the only reason I left."
Review posted on September 24, 2015
Charles from Austin, TX
5.0 out of 5
"I had forgotten that we have a 5 day grace period and was surprised that I didn't owe a late fee."
Review posted on September 03, 2015
Teresa from Gladewater, TX
4.8 out of 5
"Associate was so friendly & very attentive. It was a very pleasant experience at a trying time in my life."
Review posted on August 31, 2015
Frances from Austin, TX
5.0 out of 5
"Have been involved with storage facilities 3 times in the past year for relatives and friends. This one was for our furniture due to a sale and purchase of new home. Absolutely the BEST out of the other 2 other facilities. Would highly recommend."
Review posted on August 23, 2015
Emily from Austin, TX
4.4 out of 5
"The property was well maintained and I never had any issues while on the property. Thank you."
Review posted on August 23, 2015
Elizabeth from Lakeway, TX
4.9 out of 5
"Awesome customer service! The day I moved out I recieved a call that my lock was gone. I had just removed it hours before. It made me feel like my belongings were safe in their hands. "
Review posted on July 23, 2015
Christina from Austin, TX
5.0 out of 5
"Keep up the great work in picking out the perfect site managers. I have always had a great experience with the location I am currently at...Pond Springs. Super friendly and always ready to find a solution to a problem if any."
Review posted on June 26, 2015
Joseph from Austin, TX
5.0 out of 5
"Associate "Sheila" was very courteous and explained different options for the spaces I requested. The paperwork was user friendly and the transaction or rent agreement took less time than I expected. Great overall experience."
Review posted on June 26, 2015
Jennifer from Austin, TX
5.0 out of 5
"I drove by the storage location quite by accident as I have been displaced from my apartment, due to flooding from the upstairs neighbor. I had to find a place and I walked in right before they closed and the guy stayed and was able to help me anyway. "
Review posted on May 27, 2015
Tom from Austin, TX
5.0 out of 5
"Courteous , attentive, helpful and pleasant. Willing to answer any question or contact us later with an answer. Super people and well kept storage space. Thanks!"
Review posted on May 27, 2015
Geraldine from Austin, TX
5.0 out of 5
"No I will use uncle bobs storage. Again when I move
"
Review posted on May 23, 2015
Thomas from Austin, TX
4.1 out of 5
"Tenants should have access to dumpsters or have large trash barrels and not have to get an employee to throw something away. Its counterproductive and waste of time and manpower."
Review posted on May 02, 2015
Doc from Austin, TX
4.9 out of 5
"Henry's customer service was second to none. He helped me fid the right size storage for my needs. He also took me to see it. He was great.
"
Review posted on April 18, 2015
Sandra from Cedar Park, TX
5.0 out of 5
"This place is great! I wouldn't even consider going somewhere else for future needs."
Review posted on March 26, 2015
Al from Austin, TX
5.0 out of 5
"Beyond the basics, the staff were personable, thoughtful and considerate. I appreciated their way of being and operating."
Review posted on March 26, 2015
JB from Dallas, TX
4.9 out of 5
"Two ladies at this location one I think was manager and the other lady extremely your best. As for the guy that works at the desk you can tell he does not really have that much interest in this customer service. He did give effort but it shows that it's not for him. "
Review posted on March 23, 2015
Connie from Austin, TX
5.0 out of 5
"Friendly knowledgeable service and clean and secure storage facility."
Review posted on December 29, 2014
Mary from Austin, TX
5.0 out of 5
"I love this storage facility. The people in the office were genuinely friendly and helpful. I had a unit in the climate controlled building for 10 months and I was always impressed with the cleanliness. No insects. No dirt in the hallway. I felt like my belongings were very safe considering all the video cameras. I no longer need a storage facility. If I did, I would certainly continue to use this Uncle Bobs [Life Storage].
Respectfully and happily submitted"
Review posted on September 29, 2014
Amanda from Austin, TX
3.2 out of 5
"Check temperature on storage that is climate controlled. It is not kept at a comfortable or said temperature in the storage areas. You need an option for clients to receive half rent back if moved out by the 15th. "
Review posted on September 24, 2014
Sherri from Austin, TX
5.0 out of 5
"It is ALL good. The facility is well maintained and the staff so helpful - I most certainly tell others about it. GREAT job!
"
Review posted on September 17, 2014
Brett from Austin, TX
3.8 out of 5
"I'm usually coming in after hours. The office is usually closed."
Review posted on August 29, 2014
Shan from Spring, TX
5.0 out of 5
"Yes, Chriustina at my location on Pond Springs Road in Austin is absolutely awesome!"
Review posted on August 29, 2014
Erin from Austin, TX
4.8 out of 5
"Very good customer service and a prompt initial transition."
Review posted on May 30, 2014
Mike from Austin, TX
5.0 out of 5
"Very impressed.
Not only was everyone very helpful, but the flexibility when I left was very much appreciated as my closing date on my house was delayed.
Also, I wasn't sure how my stuff would be after 2 1/2 years in storage and everything was great. I think I found just one dead bug.
The online paying and payment reminders were also great.
Thanks again ! "
Review posted on March 23, 2014
Rhonda from Austin, TX
4.9 out of 5
"I used them before they were Uncle Bob's [Life Storage]. If I ever need a storage unit again this is the place I will use. I was happy with all aspects of this location."
Review posted on March 23, 2014
Arthur from Austin, TX
5.0 out of 5
"i met christina when i moved in last year. she is helpful, professional, and a delightful young lady. she is a great representative for your company."
Review posted on February 28, 2014
Ann from Austin, TX
4.9 out of 5
"I am very satisfied with the facility and appreciate the assistance I have received from them."
Review posted on February 28, 2014
Woodrow from Round Rock, TX
4.6 out of 5
"only reason not all 5's is more then a few times arrived during hours and got the manager not in office on the door."
Review posted on February 28, 2014
Carolyn from Cedar Park, TX
5.0 out of 5
"Everything went smoothly. Everyone was very courteous. Well run facility."
Review posted on February 27, 2014
Carlos from Austin, TX
4.7 out of 5
"The folks at Uncle Bob's [Life Storage] were great. The business' pro-military policy and attitude is beyond comparison. I am extremely happy with my experience at Uncle Bob's [Life Storage]. "
Review posted on February 25, 2014
Christina from Austin, TX
5.0 out of 5
"The service at Uncle Bob's Storage where my unit is located has been the best customer service I have ever received from any storage facility. We have to move to another location in the same city, and hope we get the same prompt and courteous service."
Review posted on January 20, 2014
Damien from Hessmer, LA
4.6 out of 5
"Exterior building entrance door seemed a bit damaged and doesn't close completely. seems like a waste of energy."
Review posted on November 23, 2013
Stephanie from Fairbury, NE
4.9 out of 5
"This was my first self-storage experience, and quite frankly you made it an absolute pleasure. Friendly, helpful, prompt staff, clean facilities, and super easy to work with. Than you!"
Review posted on September 23, 2013
Morgan from Austin, TX
4.4 out of 5
"it was really nice to be notified by the office staff when my lock was not properly locked on my unit. "
Review posted on September 23, 2013
Gene from Austin, TX
5.0 out of 5
"I have seen and heard over the months both Danny the regional manager and Cristina my store manager go out of their way to helping others with their moving in questions or carrier problems. I have also seen many times when they actually helped many people load or unload something they weren't able to do by themselfs. And so the person renting the space wouldn't get hurt.They are great people. Thanks And they deserve a cutomers support bonus."
Review posted on September 20, 2013
*Storage unit size is approximate. Offers and promotions are restricted to specially marked spaces based on availability. Offers and promotions may not be combined with other offers or promotions, and are limited to new rentals - space transfers and additional rentals are excluded. Pricing and discounts may exclude fees and costs for additional services.
Need your space right now? We can do that! Choose the Rent Now option when selecting a storage unit and you will make your payment, get your access code, and go right to your space to move in. Our video shows you how it works.
Tips for packing your storage unit
If you've never used a storage unit before, this video will show you some great Pro Tips that will help make the process easier and prevent common mistakes. Save yourself some time, and learn how to keep your belonging safe in storage.
Serving Austin and Los Indios
Our self storage facility on Pond Springs Road is located northeast of the US-183, between San Felipe Blvd and McNeil Dr, near Austin Public Library. Click here for directions.
At Life Storage Facility #390, we offer great property security systems and clean, affordable storage units to rent for the residents of Los Indios, Jollyville, McNeil, Bancroft Woods, and other neighborhoods in Austin, TX. Call us with questions, reserve online, or click here to compare other storage units in Austin.
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