A 5x5 storage space is the size of a small walk-in closet. It holds one piece of furniture with a narrow footprint, tall narrow items like lamps, and 6-8 boxes.
A 10x20 storage space is the size of 2-3 Bedrooms. It holds furnishings and appliances for an average 1500 sq. ft. residence. It can also hold compact vehicles depending on width and length.
*Storage unit size is approximate.Offers and promotions are restricted to specially marked spaces based on availability. Offers and promotions may not be combined with other offers or promotions, and are limited to new rentals - space transfers and additional rentals are excluded. Pricing and discounts may exclude fees and costs for additional services.
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We at Life Storage want to maintain the best storage facilities in Austin, and in every city where we do business.
Take a look at all the good things our customers say about this Life Storage, and all of our stores! It thrills us to give customers the best customer service possible, and to hear when they are pleased with how we have taken care of their storage needs.
"Great experience today. I lost my key and the young lady ( Angela)] was amazing. She cut the lock off in record time. Great attitude and fantastic customer service. Would recommend to any. Thank you Angela."
"Rented a unit for the first time and thought the drive up location was great! Came to get stuff out and found holes in my boxes and Box spring. With some kind of any animal droppings below. I’m not sure w
How this is a secure unit if my belongings are destroyed. I haven’t finished going through them but will update when I do and speak with someone."
"I had a unit at the pond springs location. Was only there for a few months but Robin was awesome to deal with. She's always on point. Will use again if I need a storage."
"I've had a unit at pond springs for over a year. Easy access and great security. Just upgraded to a larger unit and girl at the desk helped me find the best way to save money on it. Would have cost me over double if I had just done it on my own"
"Absolutely phenomenal customer service from Storage Manager Robin. She helped us navigate the on-line process, and I felt totally reassured that we selected the right place because of her exceptional service and caring attitude..I did a lot of research before selecting this storage place. Glad I did! Save yourself from all the work and just go with this Life Storage location in Austin. Great price too!"
"OMG!! THIS WAS SO EASY AND ROBIN WAS GREAT!!! Was able to handle literally everything before even going to the storage. They had a welcome package that contained my lock waiting inside my storage for me.
TOTALLY AWESOME EXPERIENCE! Thanks a millions times over Robin, moving is stressful but this was not a stress at all."
"My belongings have been in a unit list then 3 weeks. I went to retrieve some items and found my unit reeking of rat urine and poop all over my belongings.
CAN NOT WAIT TO GET OUT."
"Robin at the Pond Springs location was so very helpful. I called the office a few rimes to ask different questions, she was very patient with me and very helpful. She made me feel at ease renting a unit."
"Jeff provided me with the best service I have experienced to date at a self service storage facility. Extremely impressed and would highly recommend storing here! 🤙"
"I have been renting a storage with Life Storage Pond Springs Rd location for over 3 years. Robin and Jeff are awesome! They have always been friendly, courteous and very helpful.
It is very safe, gated with security cameras and always clean. Their customer service is the best and it’s hard to find better prices for storage units in Austin! Online promotions are always available and very easy to reserve or rent online!"
"Great at first, then Robin Parker left. New manager was extremely difficult to get in touch with. Often had to call another location to get service. Nice to see Robin back and have someone in the office again. Service was great on Saturday."
"Robin and Jeff are great! When they took over management in January, they immediately addressed several serious repairs that the previous manager had ignored for months - specifically, multiple issues with the gate and outdoor lighting not working which left the property totally dark at night. They continue to make improvements and I'm confident any issue that arises will be handled timely. Thank you!"
"Kindly do not patronize this establishment. Let me list the reasons.
1. Life Storage can't get their electric gate to work. The gate gets stuck frequently. Sometimes the gate gets stuck in the up position, jeopardizing your belongings. Sometimes the gate gets stuck in the down position so people get stuck inside. I have had to rescue people from this predicament. One day the gate may get stuck closed, so customers can't get in.
2. Life Storage employees don't wear masks, thus they jeopardize the safety of customers.
3. Life Storage employees are grouches and they snap at you. They are also on power trips.
4. Life Storage's district manager bears false witness. He and another employee have accused without evidence. The district manager makes you walk on eggshells since he will see what he wants to see as the saying goes to advance his agenda.
5. Life Storage employees impose conditions not in the lease.
6. Life Storage's gravel road tears up chair wheels.
7. Life Storage units drop dirt and debris onto your belongings inside.
8. Life Storage employees lack customer service skills.
9. Life Storage employees lack emotional intelligence.
10. Life Storage costs more than its competitors.
The property is nice and the location is one of the best locations in town, but those two virtues do not justify renting here.
Do you want a place where you have to fear grouches, bearers of false witness, and jerks? Do you want a place that surly stewards maintain? Do you want a place that doesn't serve customers?"
"Kindly do not patronize this establishment. Let me list the reasons.
1. Life Storage can’t get their electric gate to work. The gate gets stuck frequently. Sometimes the gate gets stuck in the up position, jeopardizing your belongings. Sometimes the gate gets stuck in the down position so people get stuck inside. I have had to rescue people from this predicament. One day the gate may get stuck closed, so customers can’t get in.
2. Life Storage employees don’t wear masks, thus they jeopardize the safety of customers.
3. Life Storage employees are grouches and they snap at you. They are also on power trips.
4. Life Storage’s district manager bears false witness. He and another employee have accused without evidence. The district manager makes you walk on eggshells since he will see what he wants to see as the saying goes to advance his agenda.
5. Life Storage employees impose conditions not in the lease.
6. Life Storage’s gravel road tears up chair wheels.
7. Life Storage units drop dirt and debris onto your belongings inside.
8. Life Storage employees lack customer service skills.
9. Life Storage employees lack emotional intelligence.
10. Life Storage costs more than its competitors.
The property is nice and the location is one of the best locations in town, but those two virtues do not justify renting here.
Do you want a place where you have to fear grouches, bearers of false witness, and jerks? Do you want a place that surly stewards maintain? Do you want a place that doesn’t serve customers?"
"I submitted a notice to vacate to the new manager Robin on 2/1/22. She agreed that I could use 2 days to move out. She said make sure you right a good review on yelp about me. I moved what I could that day. When I returned the new c t day, I was locked out. No one was in the office to assist. I called daily and no one answered and often the office was closed. I left voice mails which were not returned
I finally got a human on 2/14 and was told that I had ti pay $122 to retrieve my remaining items even though they are aware we have no intent to stay there. When I finally got a hold of Robin she was rude and hostile. She is a poor manager who provides deplorable customer service. She lied to me about the extra day to move. Also the items we were able to get were covered with rat urine and feces. There are homeless people staying there which I observed and Robin confirmed. I would strongly recommend that you do not rent at the Pond Springs location due to terrible management and poor conditions."
"I had tried posting my review before and I wish I could review more than once because these guys are definitely top notch 5 star. You only have to push one button on your phone to get to an actual person how rare these days what a novel idea you actually talk to a person when you call and have questions or a situation that may arise.I feel like they're really concerned when I called about my situation and were very helpful to take care of it that day. Nice clean facility That you can tell is taking care of very well go to these guys if you need storage"
"DO NOT USE THIS COMPANY. My husband was the one to get the truck and rent the storage .upon moving in we noticed the unit next to us was empty. So I called after hours and left a note with them we would like to rent the one next to it. Ricks mother's funeral was the next day and we spaced out getting up there to pay them so we went in sat. They accused Rick of theft said they were calling the police . They locked me in the yard .watched me flip out, gaslighted me. We were so exhausted. But still had to find a truck on the fly and move everything again. I plan to bring a major lawsuit in the next few months."
"Darren was in customer service and helped us efficiently and quickly when we had trouble. Compared to other storage services he has been the best person we have talked to!"
"Ok online kind of a hassle...in store excellent.. once you get through the online setup going to the storage place is easy..the staff is excellent..."
"I have had a storage space with them for 8 years and have never had any problems! Service was excellent and always felt like my possessions were very secure. Highly recommend!!"
"Robyn took care of me EACH & EVERY TIME with more than one space I rented through Life Storage on Pond Springs. I got more than one unit after I sold my house. Selling a home is an overwhelming task!! I don’t know what I would have done without Robyn’s sweet assistance and willingness to get my units close to each other! She has become a friend and I will miss her as I understand that she is about to transfer to another Life Storage. Thank you for bringing Robyn on board. She sure helped accommodate me and I am sure that Thomas will be equally accommodating.. should I have any future needs. 🤔"
"Stop buy Life storage at 12835 pond Springs road in Austin Texas.
ROBIN P. was very helpful with finding local resources in the area save me a lot of time really recommend this facility is nice to know that great customer service is still around!"
"I have three units at your Pond Springs location. Our house sustained severe fire damage and my wife and I have only worked sporadically because of COVID. Your employee Robin has been so helpful to me always very friendly and giving me reminders so I wont lose any of our stuff.
Overall out past year has been very bad but dealing with life storage has been easy. I thank you for that."
"Robin at the Pond Springs location provided exceptional customer service and resolved all that I needed since I was having problems with the automated payment system. ."
"Robin is awesome and so nice! I had to end up moving to a different life storage because I didn’t realize the unit I rented wasn’t climate controlled but she was so nice and was very helpful. I recommend this place if you need a storage facility. Thanks Robin!"
"Robin and her crew do a great job of keeping the property clean, well-lit, and accessible during open hours. They are friendly and helpful as well. Once I needed a lock cut off a unit and they jumped right on it and took care of it. My next storage need will be right there with Robin and crew."
"Corporate changed some policies that makes things a little hard on customers. Robin really helped me out. It would have made things difficult, otherwise. I really appreciate it."
"I used this facility for 8 years. I had a large non-AC and a small AC unit. Facility was always well kept and I really appreciated the people. Good storage option!"
"Easy reservation via online and fast registration offline. Good, friendly customer service and the storage units are clean. The units are also sitting on elevated concrete, which is nice."
"This is our first time using Life Storage. Robin and Jeff were super helpful with setting up our storage and have been really responsive in the back and forth communication regards to representing us to receive our packages. I would recommend this place to anyone looking for storage in Austin."
"Robin and staff are so pleasant. I’ve used them for over 2 years and they’re always exceeding my expectations. My company has units to support our business around Austin the this location is by far the best in terms of service."
"Robin is always such a delight and so helpful!! I live in south austin but prefer to use this location for my storage services because of how great she is!"
"Best storage facility I've rented from! The manager, Robin was professional, friendly and super helpful with some issues I needed help with in a hurry. The property is safe, clean and well kept, unlike other facilities I've rented a unit at. I'm super happy I moved to this location!"
"I drove around to three different storages and no one had the 5x10 space I needed. Pulled up to Life Storage off Pond Springs and as soon as I walked in I was greeted with a smile. I asked about the storage and was immediately about to rent one. The very nice lady in the front took my ID and gave me the rundown. I purchased a lock and she got me in the perfect storage I needed. She even took me to the storage to cut the lock and put my new lock on. Remind you she was very very helpful and it was also pouring down raining. I am very glad I stopped by to get a storage space. She gave me her business card and said they take very good care of their customers. Made me feel safe to know they take their job seriously. Thank you so much. And that wonderful lady that helped me with all this her name was Robin Parker. If I here anyone looking for a storage I will definitely send them to her."
"Life storage ? ... more like Lifesaver storage! These guys are super friendly, reliable, and very much on top of their business. I never felt upsold and always felt like they had my best interest at heart. After using other chains (public storage and even other life storages) I can certainly say Robin and the ponds springs location is a cut above the rest!"
"I was only here to help my sister gather her belongings, but the place seemed secure and clean. The interior was well lit along the halls, but no lighting in actual storage unit. Dumpsters out front for use!"
The entrance, aisles, and most drive-up accessible storage units are wide enough to accommodate large vehicles, up to and including 54' tractor trailers.
Contact-free rental with "Rent Now"
You can rent a storage unit without coming to our store office.
Choose the Rent Now option when selecting a storage unit and you will make your payment, get your access code, and go right to your space to move in.
Our video shows you how it works.
Tips for packing your storage unit
If you've never used a storage unit before, this video will show you some great Pro Tips that will help make the process easier and prevent common mistakes.
Save yourself some time, and learn how to keep your belonging safe in storage.
Serving Austin and Los Indios
Our self storage facility on Pond Springs Road is located northeast of the US-183, between San Felipe Blvd and McNeil Dr, near Austin Public Library. Click here for directions to this Life Storage.
At Life Storage Facility #390, we offer great property security systems and clean, affordable storage units to rent for the residents of Los Indios, Jollyville, McNeil, Bancroft Woods, and other neighborhoods in Austin, TX. Call us with questions, reserve online, or click here to compare other storage units in Austin.
Store Office Hours
Mon: 9:30 am - 6:00 pm
Tue: 9:30 am - 6:00 pm
Wed: Closed
Thu: 9:30 am - 6:00 pm
Fri: 9:30 am - 6:00 pm
Sat: 8:30 am - 5:00 pm
(Closed 10/1)
Sun: Closed
Facility Access Hours
Monday: 5:00 am - 10:00 pm
Tuesday: 5:00 am - 10:00 pm
Wednesday: 5:00 am - 10:00 pm
Thursday: 5:00 am - 10:00 pm
Friday: 5:00 am - 10:00 pm
Saturday: 5:00 am - 10:00 pm
Sunday: 5:00 am - 10:00 pm
Rental Requirements:
Insurance required
Storage insurance available (third party)
$29 admin fee
Payments due monthly, with a minimum of one month rental
