Self Storage Units near Los Indios in Austin, TX 78729
Life Storage - Austin12835 Pond Springs Road Austin, TX 78729
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- Extended Access Hours
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- Mon: 9:30 am - 6:00 pm
- Tue: 9:30 am - 6:00 pm
- Wed: Closed
- Thu: 9:30 am - 6:00 pm
- Fri: 9:30 am - 6:00 pm
- Sat: 8:30 am - 5:00 pm
- Sun: Closed
- Customer Access Hours: Daily: 5:00 am - 10:00 pm
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Size Help
5' x 5' Storage Space
A 5x5 storage space is the size of a small walk-in closet. It holds one piece of furniture with a narrow footprint, tall narrow items like lamps, and 6-8 boxes.
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Call today at phone number: (800) 800-3456
5' x 10' Storage Space
A 5x10 storage space is the size of a walk-in Closet. It holds one or two large pieces of furniture and 10-15 boxes.
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Call today at phone number: (800) 800-3456
5' x 15' Storage Space
A 5x15 storage space is the size of a small Bedroom. It holds furnishings for an average 500 sq. ft. residence, excluding major appliances.
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Call today at phone number: (800) 800-3456
10' x 10' Storage Space
A 10x10 storage space is the size of 1 Bedroom. It holds furnishings for an average 750 sq. ft. residence, including some major appliances.
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Call today at phone number: (800) 800-3456
10' x 15' Storage Space
A 10x15 storage space is the size of 2 Bedrooms. It holds furnishings for an average 1000 sq. ft. residence, including most major appliances.
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Call today at phone number: (800) 800-3456
10' x 20' Storage Space
A 10x20 storage space is the size of 2-3 Bedrooms. It holds furnishings and appliances for an average 1500 sq. ft. residence. It can also hold compact vehicles depending on width and length.
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Call today at phone number: (800) 800-3456
10' x 30' space
A 10x30 storage space is the size of a 2-3 bedroom home, boat, commercial trailer or most full size vehicles.
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Call today at phone number: (800) 800-3456
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Customer Reviews - Life Storage #390, Austin
We at Life Storage want to maintain the best storage facilities in Austin, and in every city where we do business. Take a look at all the good things our customers say about this Life Storage, and all of our stores! It thrills us to give customers the best customer service possible, and to hear when they are pleased with how we have taken care of their storage needs.
"Absolute crooks. My rent went from $35 to $88 in just 2 years. I was at $55 the last few months then then I got a notice saying it would be $88 now. I can understand a few dollars here and there, but over 25% increase at once is just ridiculous, especially since I’m paying over twice as much as what I signed up for initially. I spoke with the corporate office and, after talking to 2 people, the local location called to say my report was kicked back to them and they will not budge. I even offered to pay a full year at my last rate and they still said no. She did say if I had paid for multiple months in advance BEFORE they would not have raised my rates. Would have been nice to know a couple years ago.. Talk about customer service.. will not be using life storage ever again."
December 06, 2022"I have had nothing but great experiences here. clean, well kept, everything works, helpful staff, good communications. I'm grateful they are in our neighborhood with close and easy access..."
December 01, 2022"Robin was super helpful in resolving my vacate of the unit and was a great experience overall storing at this location for the past 2 years would recommend ."
November 28, 2022"Excellent experience"
November 25, 2022"Great privacy and location for storage."
November 01, 2022"These guys are the best here I love them here"
October 29, 2022"Angela was amazing! Great customer service!"
October 27, 2022"Great people and great service 😊"
October 22, 2022"awesome, unbelievable, wonderful, beyond expectations, delightful, just an absolute pleasure to work with. thank you so so much, Angela."
October 18, 2022"I'm a new "tenant" using the facilties located here at Pond Springs, and was thoroughly blown away by the help and support I received from Angela. Short backstory; I rented a unit (online) to help facilitate storage of my stuff while I move out of state, not much stuff to keep there, but important for "the long haul"... Towards the end of my move, I had gotten mostly settled in for the "last day"... went out with some friends on a Friday to have some drinks and blow off steam; ended up being a [email protected]** and did the stupid chip challenge... on a stomach full of Mexican food and Tequila (but that's another story for another review)...needless to say, Saturday was kind of a "hot mess", as I tried to regain my personal dignity from the night before... made one last disheveled trip to the unit to stash my wares, for an early flight on Sunday...again...moving out of State. The relevance of the backstory, lies in the fact that I failed to properly secure my unit! Yep, pretty much left it open for easy pilfering... I received a phone call from Angela, leaving me a message about my unit after a lock check, and after a couple attempts, I reach her, and we discuss a plan of action... Long story short, while juggling her daily duties (customers, phone calls, etc), Angela was always cheerful, pleasant, and willing to help ensure my unit was secured and my stuff safe. Keep in mind, I'd never stepped foot into the office, had never met a single person working there before this, and knowing full well, it's not their "job"/priority to make sure that I locked my unit securely... I can't thank her enough for being so helpful, understanding, and even empathetic towards the situation! All the stars to Angela! For those that just want to know if this story had a happy ending...indeed it does, nothing was touched in my unit, all things secured. Honestly, I would STILL have given a 5-star review, if it didn't turn out as hoped... Absolute Rockstars!"
October 14, 2022"Previous management was horrible, Angela was awesome and helped me get out with no problems!!"
October 14, 2022"Michael and Angela are amazing! Very friendly and funny! Please find Michael some boiled peanuts!! Lol"
October 13, 2022"Angela did awesome at helping me out with my issues on a Saturday afternoon, thank you so much!"
October 08, 2022"Angela went above and beyond with great customer service!! Thanks!"
October 08, 2022"Angela and Michael are great! A very friendly and helpful staff and all around good storage facility!"
October 07, 2022"Excellent service from the new manager, Angela."
October 01, 2022"Angela is Amazing"
September 30, 2022"Been using this place for years, great customer service"
September 22, 2022"Casey and Angela wee amazing today!! All smiles. Thank you!!!"
September 22, 2022"Great experience today. I lost my key and the young lady ( Angela)] was amazing. She cut the lock off in record time. Great attitude and fantastic customer service. Would recommend to any. Thank you Angela."
September 17, 2022"Both Angelia and Lauren did a great job helping me with a lost key and setting me up with a new one. Thanks so much for you help."
September 15, 2022"Angela and Michael were so incredibly helpful! This is my second time using this place and I love it!"
September 10, 2022"Angela gives the best customer service. Will definitely rebook a storage unit at this location"
September 06, 2022"Staff was very professional and unit was clean and functional. Got a great rate too!!"
September 05, 2022"Great customer service and quick process"
September 03, 2022"Rented a unit for the first time and thought the drive up location was great! Came to get stuff out and found holes in my boxes and Box spring. With some kind of any animal droppings below. I’m not sure w How this is a secure unit if my belongings are destroyed. I haven’t finished going through them but will update when I do and speak with someone."
September 01, 2022"excellent service, great price and good location"
August 27, 2022"Robin was super sweet and welcoming, she truly brightened my day in the midst of a stressful move. Thank you Robin!"
August 25, 2022"We’ll run facility - Robin the manager was excellent!"
August 23, 2022"Old. Out dated and falling apart asphalt drive. Omg for what you charge. Make it look appealing for Pete sake. So ghetto"
August 12, 2022"Robbin was amazing!!!! made my experience very pleasant"
August 11, 2022"I had a unit at the pond springs location. Was only there for a few months but Robin was awesome to deal with. She's always on point. Will use again if I need a storage."
August 05, 2022"Robin was awesome"
August 04, 2022"been a very kind attention Michale"
August 02, 2022"I've had a unit at pond springs for over a year. Easy access and great security. Just upgraded to a larger unit and girl at the desk helped me find the best way to save money on it. Would have cost me over double if I had just done it on my own"
July 29, 2022"Super helpful and friendly service with the help of Michael! Would recommend"
July 25, 2022"Very quick and efficient! Thank you so much Miss. Robin"
July 16, 2022"Super Helpful and easy to access!"
July 15, 2022"Robins rocks!"
July 11, 2022"Don't recommend"
July 08, 2022"Love the discount in the beginning! It really helped me out. Was able to put a lot of stuff!"
June 25, 2022"Robin Parker was amazing ! She is so nice and helpful made getting in and out so fast !!! hard to find good customer service like this these days !"
June 23, 2022"Robin Store manager is cool"
June 21, 2022"Very nice storage and great people there! Always nice and helpful."
June 06, 2022"Robin was great and the checkin process was easy!"
June 03, 2022"Thanks for the help In a pinch"
June 03, 2022"Jeff and Robin were swift and friendly"
May 28, 2022"Jeff was very helpful! Options for climate controlled or just regular outside units. Good prices."
May 27, 2022"Absolutely phenomenal customer service from Storage Manager Robin. She helped us navigate the on-line process, and I felt totally reassured that we selected the right place because of her exceptional service and caring attitude..I did a lot of research before selecting this storage place. Glad I did! Save yourself from all the work and just go with this Life Storage location in Austin. Great price too!"
May 11, 2022"OMG!! THIS WAS SO EASY AND ROBIN WAS GREAT!!! Was able to handle literally everything before even going to the storage. They had a welcome package that contained my lock waiting inside my storage for me. TOTALLY AWESOME EXPERIENCE! Thanks a millions times over Robin, moving is stressful but this was not a stress at all."
May 06, 2022"My belongings have been in a unit list then 3 weeks. I went to retrieve some items and found my unit reeking of rat urine and poop all over my belongings. CAN NOT WAIT TO GET OUT."
May 02, 2022"Robin at the Pond Springs location was so very helpful. I called the office a few rimes to ask different questions, she was very patient with me and very helpful. She made me feel at ease renting a unit."
April 30, 2022"Jeff provided me with the best service I have experienced to date at a self service storage facility. Extremely impressed and would highly recommend storing here! 🤙"
April 29, 2022"Great facility and helpful staff. Super clean!"
April 28, 2022"Jeff was a great guy!"
April 25, 2022"Love this place, very helpful staff"
April 22, 2022"Excellent customer service!!"
April 19, 2022"Very friendly staff! Second time using Life Storage."
April 19, 2022"I have been renting a storage with Life Storage Pond Springs Rd location for over 3 years. Robin and Jeff are awesome! They have always been friendly, courteous and very helpful. It is very safe, gated with security cameras and always clean. Their customer service is the best and it’s hard to find better prices for storage units in Austin! Online promotions are always available and very easy to reserve or rent online!"
April 07, 2022"Easy to get to. Very secure. Nice lady at desk!"
April 01, 2022"Ms.Robin is awesome!!!"
March 29, 2022"Robin was wonderful getting us started"
March 28, 2022"Great service!"
March 26, 2022"Very informative and kind! Just got my unit Today but so far looks great and the hours are very flexible"
March 21, 2022"Great at first, then Robin Parker left. New manager was extremely difficult to get in touch with. Often had to call another location to get service. Nice to see Robin back and have someone in the office again. Service was great on Saturday."
March 14, 2022"Robin and Jeff are great! When they took over management in January, they immediately addressed several serious repairs that the previous manager had ignored for months - specifically, multiple issues with the gate and outdoor lighting not working which left the property totally dark at night. They continue to make improvements and I'm confident any issue that arises will be handled timely. Thank you!"
February 28, 2022"Kindly do not patronize this establishment. Let me list the reasons. 1. Life Storage can't get their electric gate to work. The gate gets stuck frequently. Sometimes the gate gets stuck in the up position, jeopardizing your belongings. Sometimes the gate gets stuck in the down position so people get stuck inside. I have had to rescue people from this predicament. One day the gate may get stuck closed, so customers can't get in. 2. Life Storage employees don't wear masks, thus they jeopardize the safety of customers. 3. Life Storage employees are grouches and they snap at you. They are also on power trips. 4. Life Storage's district manager bears false witness. He and another employee have accused without evidence. The district manager makes you walk on eggshells since he will see what he wants to see as the saying goes to advance his agenda. 5. Life Storage employees impose conditions not in the lease. 6. Life Storage's gravel road tears up chair wheels. 7. Life Storage units drop dirt and debris onto your belongings inside. 8. Life Storage employees lack customer service skills. 9. Life Storage employees lack emotional intelligence. 10. Life Storage costs more than its competitors. The property is nice and the location is one of the best locations in town, but those two virtues do not justify renting here. Do you want a place where you have to fear grouches, bearers of false witness, and jerks? Do you want a place that surly stewards maintain? Do you want a place that doesn't serve customers?"
February 25, 2022"Went in store and Jeff was very polite and helpful with my questions earlier this week. Thank you! Definitely recommend"
February 23, 2022"Very good location will be getting a unit next after I move. Jeff was very helpful"
February 23, 2022"Kindly do not patronize this establishment. Let me list the reasons. 1. Life Storage can’t get their electric gate to work. The gate gets stuck frequently. Sometimes the gate gets stuck in the up position, jeopardizing your belongings. Sometimes the gate gets stuck in the down position so people get stuck inside. I have had to rescue people from this predicament. One day the gate may get stuck closed, so customers can’t get in. 2. Life Storage employees don’t wear masks, thus they jeopardize the safety of customers. 3. Life Storage employees are grouches and they snap at you. They are also on power trips. 4. Life Storage’s district manager bears false witness. He and another employee have accused without evidence. The district manager makes you walk on eggshells since he will see what he wants to see as the saying goes to advance his agenda. 5. Life Storage employees impose conditions not in the lease. 6. Life Storage’s gravel road tears up chair wheels. 7. Life Storage units drop dirt and debris onto your belongings inside. 8. Life Storage employees lack customer service skills. 9. Life Storage employees lack emotional intelligence. 10. Life Storage costs more than its competitors. The property is nice and the location is one of the best locations in town, but those two virtues do not justify renting here. Do you want a place where you have to fear grouches, bearers of false witness, and jerks? Do you want a place that surly stewards maintain? Do you want a place that doesn’t serve customers?"
February 22, 2022"This company prices have gotten ridiculous over the years. I am Now doing business with their competitor."
February 22, 2022"Robin is awesome. I was in and out in a flash and the unit was spic and span. Thanks!"
February 22, 2022"I submitted a notice to vacate to the new manager Robin on 2/1/22. She agreed that I could use 2 days to move out. She said make sure you right a good review on yelp about me. I moved what I could that day. When I returned the new c t day, I was locked out. No one was in the office to assist. I called daily and no one answered and often the office was closed. I left voice mails which were not returned I finally got a human on 2/14 and was told that I had ti pay $122 to retrieve my remaining items even though they are aware we have no intent to stay there. When I finally got a hold of Robin she was rude and hostile. She is a poor manager who provides deplorable customer service. She lied to me about the extra day to move. Also the items we were able to get were covered with rat urine and feces. There are homeless people staying there which I observed and Robin confirmed. I would strongly recommend that you do not rent at the Pond Springs location due to terrible management and poor conditions."
February 15, 2022"Mrs. Robin was the best. She was great"
February 10, 2022"Robin and Jeff are amazing at this place. Super friendly and helpful!"
February 10, 2022"Very nice here."
January 27, 2022"She took great care of us!!!10/10"
January 27, 2022"Great service!"
January 27, 2022"Superstardom status for Robin"
January 27, 2022"I had tried posting my review before and I wish I could review more than once because these guys are definitely top notch 5 star. You only have to push one button on your phone to get to an actual person how rare these days what a novel idea you actually talk to a person when you call and have questions or a situation that may arise.I feel like they're really concerned when I called about my situation and were very helpful to take care of it that day. Nice clean facility That you can tell is taking care of very well go to these guys if you need storage"
December 29, 2021"Convienient location"
December 12, 2021"Darren was great!!"
December 04, 2021"Darren was fantastic . It was my first time renting a storage unit and he made the process so easy and simple.. thank you darren"
October 28, 2021"DO NOT USE THIS COMPANY. My husband was the one to get the truck and rent the storage .upon moving in we noticed the unit next to us was empty. So I called after hours and left a note with them we would like to rent the one next to it. Ricks mother's funeral was the next day and we spaced out getting up there to pay them so we went in sat. They accused Rick of theft said they were calling the police . They locked me in the yard .watched me flip out, gaslighted me. We were so exhausted. But still had to find a truck on the fly and move everything again. I plan to bring a major lawsuit in the next few months."
October 28, 2021"Folks on staff are super nice and helpful. Easy access units."
October 21, 2021"Use this location for business purposes. Has been easy to use and convenient."
October 07, 2021"Amazing storage rental experience ! Great staff !"
October 01, 2021"These guys were super nice in helping me switch units! Would recommend"
August 25, 2021"Darren was super nice and helpful!!"
July 24, 2021"Darren provided great customer service!"
July 20, 2021"Darren was very helpful"
July 16, 2021"Outstanding service!"
July 13, 2021"Easy sign up online and hassle free upon arrival for access! Great storage facility with friendly staff. Thanks Darren!"
July 13, 2021"Good place"
July 08, 2021"Nice, clean secure place to store all your belongings"
July 04, 2021"Awesome service today. Darren was accommodating and knowledgeable. I'm happy now."
June 26, 2021"Darren was in customer service and helped us efficiently and quickly when we had trouble. Compared to other storage services he has been the best person we have talked to!"
June 26, 2021"Darren was great help, got me into a unit in less than 10 minutes!"
June 26, 2021"Darren was excellent. Explained all the details and took care of my storage needs. Thank you Darren."
June 26, 2021"Excellent service and very customer friendly. Really appreciate the rapid response & taking care of me!"
June 25, 2021"Darren is amazingly helpful and this is an easy storage unit to rent. Michael was very helpful on the phone as well."
June 24, 2021"Darren was. Very helpful and got me the right unit at the right price I highly recommend using them."
June 22, 2021"Great service, they got me a deal on rent and moved in same day!"
June 09, 2021"Exceptional service, great prices!"
June 03, 2021"Darren gave me great help and saved me!"
May 26, 2021"Ok online kind of a hassle...in store excellent.. once you get through the online setup going to the storage place is easy..the staff is excellent..."
May 18, 2021"I have had a storage space with them for 8 years and have never had any problems! Service was excellent and always felt like my possessions were very secure. Highly recommend!!"
March 31, 2021"Ms. Robin was awesome like always!!!"
March 30, 2021"Robyn took care of me EACH & EVERY TIME with more than one space I rented through Life Storage on Pond Springs. I got more than one unit after I sold my house. Selling a home is an overwhelming task!! I don’t know what I would have done without Robyn’s sweet assistance and willingness to get my units close to each other! She has become a friend and I will miss her as I understand that she is about to transfer to another Life Storage. Thank you for bringing Robyn on board. She sure helped accommodate me and I am sure that Thomas will be equally accommodating.. should I have any future needs. 🤔"
March 29, 2021"Easy to rent, easy to access, friendly management."
March 27, 2021"Great experience at this storage facility. Robin the manager there is super nice, and helpful. Great place to store your belongings!"
March 23, 2021"Stop buy Life storage at 12835 pond Springs road in Austin Texas. ROBIN P. was very helpful with finding local resources in the area save me a lot of time really recommend this facility is nice to know that great customer service is still around!"
March 23, 2021"I had a great experience with Robing and her team. She was very professional and nice. Thanks, Robin!"
March 19, 2021"I have three units at your Pond Springs location. Our house sustained severe fire damage and my wife and I have only worked sporadically because of COVID. Your employee Robin has been so helpful to me always very friendly and giving me reminders so I wont lose any of our stuff. Overall out past year has been very bad but dealing with life storage has been easy. I thank you for that."
March 18, 2021"Robin at the Pond Springs location provided exceptional customer service and resolved all that I needed since I was having problems with the automated payment system. ."
March 16, 2021"Great place to rent. Robin was great..."
March 11, 2021"Robin is awesome and so nice! I had to end up moving to a different life storage because I didn’t realize the unit I rented wasn’t climate controlled but she was so nice and was very helpful. I recommend this place if you need a storage facility. Thanks Robin!"
March 08, 2021"Robin was amazing !!"
March 08, 2021"Robin was great. set me up with affordable secure storage. knowing my items are safe is one less thing i have to worry about. Thank you Robin Parker"
March 03, 2021"Robin and her crew do a great job of keeping the property clean, well-lit, and accessible during open hours. They are friendly and helpful as well. Once I needed a lock cut off a unit and they jumped right on it and took care of it. My next storage need will be right there with Robin and crew."
March 02, 2021"Corporate changed some policies that makes things a little hard on customers. Robin really helped me out. It would have made things difficult, otherwise. I really appreciate it."
March 02, 2021"I used this facility for 8 years. I had a large non-AC and a small AC unit. Facility was always well kept and I really appreciated the people. Good storage option!"
February 25, 2021"Easy reservation via online and fast registration offline. Good, friendly customer service and the storage units are clean. The units are also sitting on elevated concrete, which is nice."
February 13, 2021"This is our first time using Life Storage. Robin and Jeff were super helpful with setting up our storage and have been really responsive in the back and forth communication regards to representing us to receive our packages. I would recommend this place to anyone looking for storage in Austin."
February 11, 2021"Spoke with assistant manager about getting a storage room. He was professional, courteous and efficient. I will go back"
February 10, 2021"Robin and staff are so pleasant. I’ve used them for over 2 years and they’re always exceeding my expectations. My company has units to support our business around Austin the this location is by far the best in terms of service."
February 03, 2021"Great place employees who helpful and knowledgeable , place is clean"
February 02, 2021"Robin is always such a delight and so helpful!! I live in south austin but prefer to use this location for my storage services because of how great she is!"
January 15, 2021"Love these guys - always so friendly!!!"
January 12, 2021"Best storage facility I've rented from! The manager, Robin was professional, friendly and super helpful with some issues I needed help with in a hurry. The property is safe, clean and well kept, unlike other facilities I've rented a unit at. I'm super happy I moved to this location!"
December 07, 2020"I drove around to three different storages and no one had the 5x10 space I needed. Pulled up to Life Storage off Pond Springs and as soon as I walked in I was greeted with a smile. I asked about the storage and was immediately about to rent one. The very nice lady in the front took my ID and gave me the rundown. I purchased a lock and she got me in the perfect storage I needed. She even took me to the storage to cut the lock and put my new lock on. Remind you she was very very helpful and it was also pouring down raining. I am very glad I stopped by to get a storage space. She gave me her business card and said they take very good care of their customers. Made me feel safe to know they take their job seriously. Thank you so much. And that wonderful lady that helped me with all this her name was Robin Parker. If I here anyone looking for a storage I will definitely send them to her."
November 28, 2020"Nice staff! Great rates."
October 31, 2020"Life storage ? ... more like Lifesaver storage! These guys are super friendly, reliable, and very much on top of their business. I never felt upsold and always felt like they had my best interest at heart. After using other chains (public storage and even other life storages) I can certainly say Robin and the ponds springs location is a cut above the rest!"
October 27, 2020"I was only here to help my sister gather her belongings, but the place seemed secure and clean. The interior was well lit along the halls, but no lighting in actual storage unit. Dumpsters out front for use!"
October 13, 2020"Bridget was great to work with! Was the most helpful person at any storage unit I've used."
October 02, 2020"Awesome service. Robyn really helped me with my service while going through a loss in my family."
September 28, 2020"Robin at this place was so helpful with the transfer of a unit to my name from the ex-girlfriend of my friend. Robin made the transfer legal and smooth. Now I'm not in the middle of their break-up anymore. Amazing help and a great climate controlled safe storage place. This unit is now mine and my friends' unit until my friend takes all of his stuff out then it is just mine. It's a great secure storage place. Smart all the way."
September 10, 2020"I have not experienced any negatives like some of the other nasty reviews I see. No issues with staff, billing, or anything like that. My experience thus far has been fantastic. Every time I need to call them they are available. Each time I emailed them for whatever reason, I received a phone call within an hour or two to address the email and help. The various times I needed to make changes to my account they had it resolved in a matter of minutes. The two managing the office are really on top of it; Robin and Rick. They have even gone above and beyond their normal duties! There was a storage unit directly next to me that I noticed the lady was moving out of and I mentioned to the office that I would REALLY like to get this unit as well so that I could have two side by side. They put a note into the account and the second that lady moved out, they called me and set me right up. My code has always worked, the lights have always been responsive as they are on motion sensing, and the facility has always been very clean. I have received a lot of help particularly from Robin. She is absolutely fantastic, friendly, and helpful. I appreciate the staff here and have no complaints as of now."
September 09, 2020"The staff is so great! I Especially adore Robin! She is very sweet and caring.she goes above and beyond to get things done. I would highly recommend this storage facility !"
September 08, 2020"I moved to an apartment 4 years ago with a roommate and entrusted my precious items in my storage unit to this staff. They have always kept the property impeccable and safe."
August 20, 2020"Very clean."
August 04, 2020"Terrible facility! This facility makes it all too easy for people to break in for your belongings. No extra security measures taken on the door leading to interior units. Gate is open way too long or broken. It happened to me! I found a much cleaner unit somewhere else with much higher security for half the price!"
March 17, 2020"Terrible facility. Not enough security measures for your belongings. Gate open too frequently or not working and no lock code for interior units. This facility makes it all too easy for someone to break into your unit. It happened to me! Found a much more safe and clean unit somewhere else for a fraction of the price!"
March 17, 2020"Only pd $25. It was a special. But I only had my stuff there for 2 weeks. Friendly staff and very helpful on getting me the right size unit"
March 07, 2020"Great service from the office. Excellent website, easy to use security gate and a lot large enough to navigate with a light duty truck and trailer. Non climate controlled units are drier than expected and the price is fair."
March 02, 2020"Very nice space and affordable price"
February 28, 2020"I can store my junk here and it's awesome!!"
February 27, 2020"Bridget Williams this store's manager is evil and vindictive beware of this property! She forgets what she tells you verbally over the phone (i.e. last day to make a payment etc) and then will sell you unit for a measly $18 two days prior to the deadline she gives you. SMH just paid $371 for a 5X10 unit, and go zero of my items."
January 28, 2020"There is white paint on the legs of my black dresser that was not there beforehand. Tried resolving in the office and was told to call back tomorrow to talk to someone that's worked there longer than they have. So now my $800 is ruined and who knows when or how it'll get resolved when their employees don't know how to handle the situation. Always been happy using this place to store my furniture until now."
January 24, 2020"We moved out of the area otherwise we would still be with you guys. We were extremely satisfied."
December 23, 2019"Nice facilities and easy access"
December 16, 2019"No customer appreciation!! After being with the same storage company for seven years, I get notice that I'm late on paying my two units. I checked with Chase bill pay and confirmed that the payment was sent out by the bank. When I called this office (they never answer the phone but called back several hours later). When I explained that I had proof that I had made payment, she blamed the lost check in Chase bank or the US postal service because they would never lose a check!!! Her response to my request to refund all or part of the penalties (one for each unit) was that "corporate" will not let them do that. If it was an above average facility it might be different but this is an old facility with nothing special! I recommend you look somewhere else for your storage needs!"
December 12, 2019"Great staff, very helpful. I feel that my property is secure and safe."
December 03, 2019"I couldn't have asked for anything else. Excellent customer service. Thanks Bridget."
November 14, 2019"This place is terrible with incompetent uneducated "representatives". Beware of the 5$ additional fee to pay over the phone and $20 late fee on the 6th of the month. FYI updating your billing info via phone will not be utilized in further months and this is how they get you to pay an additional $20 every single month. Beware - there are a ton of storage units to choose from do not choose this one also there is the creepiest dude working the front desk every time I've gone to my unit there comes his creepy self like why are you watching me open and access MY storage unit...lingerer"
October 11, 2019"Always friendly and helpful"
September 24, 2019"It's a storage unit."
August 31, 2019"Brocken into. Rick the manager doesnt know how to work security cameras. Charging me for a new lock. Police on their way so I can file a report but Rick wont call for help to view different cameras so we can better see the vehicle caught at my unit. Hes annoyed that Im waiting inside for cops when its 100 degrees outside."
August 08, 2019"Life storage is always friendly staff clean atmosphere"
June 21, 2019"Good rates."
May 26, 2019"The office staff are incredible. Very responsive to all calls and questions, willing to help me with anything that I needed or asked. Highly recommend!"
May 21, 2019"You showed me the different sized storages I was interested in renting. And explained the outdoor directional exposure."
April 27, 2019"Rick always went above and beyond. He was so helpful! I love that I can have packages, furniture, and other items delivered and I don’t have to be there - they are delivered right to my unit. So convenient!"
April 23, 2019"I've had my stuff here for 2+ years and had never had a problem."
April 19, 2019"Looks like my review is pretty consistent with the other low reviews around the front office of the Life Storage at Pond Springs Road in Austin and their "legalistic" approach to customer service. First, I do not belive their approach to not be a partnership with the customer or business, its a game of proving who was right or wrong never mind the real life things that happen in peoples life, their is very little understanding. As my business grow, My experience started off great when the space was being rented. However when I started having issues with the online payment system and getting it setup correctly. I started noticing fee's coming in. The management helped with the fee's as I was really trying to get everything setup correctly online ( I am not computer savy in this regards) but they saw I was trying. However in February my credit card was compromised and I had to update probably 20-30 accounts across my business. I missed getting the one at Life Storage updated and I was hit with a $25. I reached out right when I noticed the account didn't get paid and was told that the front office could do nothing. I then spent over 2 weeks of emails to customer service asking for someone to call me. I was told in email over several weeks that someone would call me and I didn't get a call. Finally Kim from the office called after it was escalated to the area manager. She told me on the phone that she could ask the area manager but he would say no. Basically after trying to contact them for weeks over this matter, I get a return call. I was offerred no apolgies for not calling me back and they refused to refund the $25 late fee. I will not be "Lifetime Storage" member for "Life" - No pun intended."
April 04, 2019"Looks like my review is pretty consistent with the other low reviews around the front office of the Life Storage at Pond Springs Road in Austin and their "legalistic" approach to customer service. First, I do not belive their approach to not be a partnership with the customer or business, its a game of proving who was right or wrong never mind the real life things that happen in peoples life, their is very little understanding. As my business grow, My experience started off great when the space was being rented. However when I started having issues with the online payment system and getting it setup correctly. I started noticing fee's coming in. The management helped with the fee's as I was really trying to get everything setup correctly online ( I am not computer savy in this regards) but they saw I was trying. However in February my credit card was compromised and I had to update probably 20-30 accounts across my business. I missed getting the one at Life Storage updated and I was hit with a $25. I reached out right when I noticed the account didn't get paid and was told that the front office could do nothing. I then spent over 2 weeks of emails to customer service asking for someone to call me. I was told in email over several weeks that someone would call me and I didn't get a call. Finally Kim from the office called after it was escalated to the area manager. She told me on the phone that she could ask the area manager but he would say no. Basically after trying to contact them for weeks over this matter, I get a return call. I was offerred no apolgies for not calling me back and they refused to refund the $25 late fee. I will not be "Lifetime Storage" member for "Life" - No pun intended."
April 04, 2019"Looks like my review is pretty consistent with the other low reviews around the front office of the Life Storage at Pond Springs Road in Austin and their "legalistic" approach to customer service. First, I do not belive their approach to not be a partnership with the customer or business, its a game of proving who was right or wrong never mind the real life things that happen in peoples life, their is very little understanding. As my business grow, My experience started off great when the space was being rented. However when I started having issues with the online payment system and getting it setup correctly. I started noticing fee's coming in. The management helped with the fee's as I was really trying to get everything setup correctly online ( I am not computer savy in this regards) but they saw I was trying. However in February my credit card was compromised and I had to update probably 20-30 accounts across my business. I missed getting the one at Life Storage updated and I was hit with a $25. I reached out right when I noticed the account didn't get paid and was told that the front office could do nothing. I then spent over 2 weeks of emails to customer service asking for someone to call me. I was told in email over several weeks that someone would call me and I didn't get a call. Finally Kim from the office called after it was escalated to the area manager. She told me on the phone that she could ask the area manager but he would say no. Basically after trying to contact them for weeks over this matter, I get a return call. I was offerred no apolgies for not calling me back and they refused to refund the $25 late fee. I will not be "Lifetime Storage" member for "Life" - No pun intended."
April 04, 2019"Fantastic from beginning to the end!"
March 21, 2019"My wife and I hit a rough patch and ended up putting all of our stuff in storage. I'm grateful beyond words that we found this place. Kim Williams has been amazing to us."
March 04, 2019"We have worked with several storage companies and have never been as impressed as we were by the service and professionalism of Kim Williams at Life Storage in Austin on Pond Springs. I never thought Id write a review for a storage company, but we have worked with Life Storage for a few months now and every time we interact with Kim in the front office, its a positive experience. She greets us with the same friendly, professional demeanor each time we arrive, and goes out of her way to accommodate our business needs. Running a business is tough, so its nice when you get consistent positivity from the people you interact with on a daily basis. She has obviously been trained well, which speaks volumes about this companys values. I highly recommend them."
February 21, 2019"We have worked with several storage companies and have never been as impressed as we were by the service and professionalism of Kim Williams at Life Storage in Austin on Pond Springs. I never thought I'd write a review for a storage company, but we have worked with Life Storage for a few months now and every time we interact with Kim in the front office, it's a positive experience. She greets us with the same friendly, professional demeanor each time we arrive, and goes out of her way to accommodate our business' needs. Running a business is tough, so it's nice when you get consistent positivity from the people you interact with on a daily basis. She has obviously been trained well, which speaks volumes about this company's values. I highly recommend them."
February 20, 2019"Beware of the late fees they can add up to 40 dollars on a 45 dollar unit very quickly. They also refuse to waive fees and send treatening emails as well that are very legalistic. Not a friendly customer service type of place. Beware they use any reason for being late to add overly absorbent fees."
January 06, 2019"Kim was always very helpful and professional ."
November 24, 2018"Rick, the assistant manager, asked good questions. That way I was able to consider what else I needed to do or plan for. Made it so much easier for me!"
August 02, 2018"Thank you for a wonderful experience and the first month free. That really helped me out more than you know. I tell everyone about Life Storage. I'll be back the next time I need a storage room. Respectfully, Karen"
May 31, 2018"Your employees are your strongest asset. "
March 27, 2018"every thing is extremely good"
March 05, 2018"Your office staff was always so helpful and friendly whenever I had questions. Great customer service is hard to come by these days. "
February 27, 2018"Excellent customer service. "
February 26, 2018"I want to call out and thank Rick for his professionalism by phone today - in getting my credit card and auto pay set up --- straightened out. I really appreciate his extra efforts in helping me today. Thank you Rick!"
December 18, 2017"Very grateful to get a call informing me that I put my lock on wrong and it was actually unlocked. "
October 27, 2017"Thanks for giving my stuff a home for a while!"
October 25, 2017"Great experience over 4 years"
October 23, 2017"all the personal are very nice and hlpefull"
September 24, 2017"Great job."
September 23, 2017"We were highly satisfied with our experience. You have an outstanding employee who deserves recognition. Rick, a manager at the Austin-Pond Springs location, genuinely cared about my needs. He went above and beyond to ensure that I was getting the best price based on our needs, and even called me when I almost missed a deadline for booking. Rick's level of personability and personal service is not the standard; it's exceptional! This is a stand-out employee! I'm happy to have an avenue to give him some recognition. "
August 24, 2017"Employees are very informative."
July 18, 2017"Thank you"
June 23, 2017" The gentleman that always helped me, was Richard. He had such a great customer service attitude. Was always friendly with me. And never hassled me when I was late paying. I will definitely rent from uncle Bob's/life storage again because of Richard. Thank you Richard!! "
March 29, 2017"Fast and efficient!"
March 28, 2017"Fast, friendly and professional service. I've had a storage unit in the past but this experience was much better!"
March 27, 2017"Love the people at the front desk--all are so friendly and nice and personable and efficient--sorry I don't remember their names. Special thanks to the manager for always catering to my needs and being so great."
March 23, 2017"The service is excellent and the units are well kept...just wish it was less expensive to rent with you guys. Reaaly struggling right now and every dollar counts!"
February 04, 2017"all expectations were met to the fullest"
January 23, 2017"Great Experience"
January 02, 2017"Your Staff is amazing. I truly appreciate their honesty and world-class service. It's been a pleasure using Bob's Storage. "
September 27, 2016"Overall handled very professional."
September 23, 2016"We had a great experience, our options were explained, we were treated with respect and both ladies were inviting and professional. I was very happy and satisfied with the service provided."
July 27, 2016"professionally managed "
July 25, 2016"Vanessa was extremely helpful. The service exceeded my expectations."
July 20, 2016"Everything is great."
July 01, 2016"Rent at the Pond Springs location. Sheila is very nice and professional."
June 29, 2016"Everyone was helpful, and there were no problems with our move-out. We may be back during our next major work on our house:) Great office staff, and the entire site was always clean and welcoming. "
June 25, 2016"I had many questions and the employee answered every one to my satisfaction. I was even helped when I got there right at closing time. I walked up to check the times on the door. I would have been fine with coming back the next day, but they were so kind and helped me immediately!"
March 25, 2016"Appreciated most the staff-always smiling and helpful. Also, returned my calls and answered my questions. "
March 23, 2016"I have always enjoyed storing my items at your location on Pond Springs. Excellent customer service, above and beyond!!!"
March 06, 2016"I loved the staff. I loved how easily it was to set up and I had no problems when I was ready to go! Thanks for keeping things safe! If I need a storage unit, I will come back to Uncle Bob's [Life Storage]! "
March 02, 2016"You did great! "
February 25, 2016"A very positive experience. Thank you! "
December 24, 2015"kudo's to your employees at Spicewood Springs location for their excellent customer service."
November 23, 2015"The prices were a bit high, that's the only reason I left."
September 24, 2015"I had forgotten that we have a 5 day grace period and was surprised that I didn't owe a late fee."
September 03, 2015"Associate was so friendly & very attentive. It was a very pleasant experience at a trying time in my life."
August 31, 2015"Everything was excellent"
August 27, 2015"The property was well maintained and I never had any issues while on the property. Thank you."
August 23, 2015"Have been involved with storage facilities 3 times in the past year for relatives and friends. This one was for our furniture due to a sale and purchase of new home. Absolutely the BEST out of the other 2 other facilities. Would highly recommend."
August 23, 2015"Everything went smoothly and efficiently"
July 28, 2015"Awesome customer service! The day I moved out I recieved a call that my lock was gone. I had just removed it hours before. It made me feel like my belongings were safe in their hands. "
July 23, 2015"Keep up the great work in picking out the perfect site managers. I have always had a great experience with the location I am currently at...Pond Springs. Super friendly and always ready to find a solution to a problem if any."
June 26, 2015"Associate "Sheila" was very courteous and explained different options for the spaces I requested. The paperwork was user friendly and the transaction or rent agreement took less time than I expected. Great overall experience."
June 26, 2015"All good!"
May 27, 2015"I drove by the storage location quite by accident as I have been displaced from my apartment, due to flooding from the upstairs neighbor. I had to find a place and I walked in right before they closed and the guy stayed and was able to help me anyway. "
May 27, 2015"Excellent service"
May 27, 2015"Great customer service."
May 27, 2015"Courteous , attentive, helpful and pleasant. Willing to answer any question or contact us later with an answer. Super people and well kept storage space. Thanks!"
May 27, 2015"No I will use uncle bobs storage. Again when I move "
May 23, 2015"Tenants should have access to dumpsters or have large trash barrels and not have to get an employee to throw something away. Its counterproductive and waste of time and manpower."
May 02, 2015"Henry's customer service was second to none. He helped me fid the right size storage for my needs. He also took me to see it. He was great. "
April 18, 2015"Beyond the basics, the staff were personable, thoughtful and considerate. I appreciated their way of being and operating."
March 26, 2015"This place is great! I wouldn't even consider going somewhere else for future needs."
March 26, 2015"Two ladies at this location one I think was manager and the other lady extremely your best. As for the guy that works at the desk you can tell he does not really have that much interest in this customer service. He did give effort but it shows that it's not for him. "
March 23, 2015"Quick and easy"
February 26, 2015"Friendly knowledgeable service and clean and secure storage facility."
December 29, 2014"Pleasant experience. "
November 25, 2014"I love this storage facility. The people in the office were genuinely friendly and helpful. I had a unit in the climate controlled building for 10 months and I was always impressed with the cleanliness. No insects. No dirt in the hallway. I felt like my belongings were very safe considering all the video cameras. I no longer need a storage facility. If I did, I would certainly continue to use this Uncle Bobs [Life Storage]. Respectfully and happily submitted"
September 29, 2014"Check temperature on storage that is climate controlled. It is not kept at a comfortable or said temperature in the storage areas. You need an option for clients to receive half rent back if moved out by the 15th. "
September 24, 2014"It is ALL good. The facility is well maintained and the staff so helpful - I most certainly tell others about it. GREAT job! "
September 17, 2014"I'm usually coming in after hours. The office is usually closed."
August 29, 2014"Yes, Chriustina at my location on Pond Springs Road in Austin is absolutely awesome!"
August 29, 2014"I was pleased."
June 26, 2014"Very good customer service and a prompt initial transition."
May 30, 2014"Keep up the great work! "
March 26, 2014"Very impressed. Not only was everyone very helpful, but the flexibility when I left was very much appreciated as my closing date on my house was delayed. Also, I wasn't sure how my stuff would be after 2 1/2 years in storage and everything was great. I think I found just one dead bug. The online paying and payment reminders were also great. Thanks again ! "
March 23, 2014"I used them before they were Uncle Bob's [Life Storage]. If I ever need a storage unit again this is the place I will use. I was happy with all aspects of this location."
March 23, 2014"I am very satisfied with the facility and appreciate the assistance I have received from them."
February 28, 2014"i met christina when i moved in last year. she is helpful, professional, and a delightful young lady. she is a great representative for your company."
February 28, 2014"only reason not all 5's is more then a few times arrived during hours and got the manager not in office on the door."
February 28, 2014"Everything went smoothly. Everyone was very courteous. Well run facility."
February 27, 2014"The folks at Uncle Bob's [Life Storage] were great. The business' pro-military policy and attitude is beyond comparison. I am extremely happy with my experience at Uncle Bob's [Life Storage]. "
February 25, 2014"Well run with class."
January 23, 2014"The service at Uncle Bob's Storage where my unit is located has been the best customer service I have ever received from any storage facility. We have to move to another location in the same city, and hope we get the same prompt and courteous service."
January 20, 2014"Exterior building entrance door seemed a bit damaged and doesn't close completely. seems like a waste of energy."
November 23, 2013"it was really nice to be notified by the office staff when my lock was not properly locked on my unit. "
September 23, 2013"This was my first self-storage experience, and quite frankly you made it an absolute pleasure. Friendly, helpful, prompt staff, clean facilities, and super easy to work with. Than you!"
September 23, 2013"I have seen and heard over the months both Danny the regional manager and Cristina my store manager go out of their way to helping others with their moving in questions or carrier problems. I have also seen many times when they actually helped many people load or unload something they weren't able to do by themselfs. And so the person renting the space wouldn't get hurt.They are great people. Thanks And they deserve a cutomers support bonus."
September 20, 2013"My daughter came in to rent a unit as I am currently living out of town. She said she was very satisfied with the service she received. Later that day, I was personally called by an associate who offered to answer any questions, which I had, and which he answered promptly and thoroughly. I feel very confident in renting a unit from the Uncle Bob's facility #390. Thank you, Susan Santschi"
"Both of the store managers I worked with were great, and hope that staff continues to be a priority at Uncle Bob's Storage."
"A great group of people!!"
"Quick, easy and secure"
Features & Info
Extended Access Hours
Even when our office is closed, you can access your space! All you need your personal access code at the keypads - no appointment needed.54' Truck Access
The entrance, aisles, and most drive-up accessible storage units are wide enough to accommodate large vehicles, up to and including 54' tractor trailers.Serving Austin and Los Indios
Our self storage facility on Pond Springs Road is located northeast of the US-183, between San Felipe Blvd and McNeil Dr, near Austin Public Library. Click here for directions to this Life Storage.
At Life Storage Facility #390, we offer great property security systems and clean, affordable storage units to rent for the residents of Los Indios, Jollyville, McNeil, Bancroft Woods, and other neighborhoods in Austin, TX. Call us with questions, reserve online, or click here to compare other storage units in Austin.
Store Office Hours
- Mon: 9:30 am - 6:00 pm
- Tue: 9:30 am - 6:00 pm
- Wed: Closed
- Thu: 9:30 am - 6:00 pm
- Fri: 9:30 am - 6:00 pm
- Sat: 8:30 am - 5:00 pm
- Sun: Closed
Facility Access Hours
- Monday: 5:00 am - 10:00 pm
- Tuesday: 5:00 am - 10:00 pm
- Wednesday: 5:00 am - 10:00 pm
- Thursday: 5:00 am - 10:00 pm
- Friday: 5:00 am - 10:00 pm
- Saturday: 5:00 am - 10:00 pm
- Sunday: 5:00 am - 10:00 pm
Rental Requirements:
- Insurance required
- Storage insurance available (third party)
- $29 admin fee
- Payments due monthly, with a minimum of one month rental
Payment Options:
- Cash
- Check
- Visa
- Mastercard
- American Express
- Discover
- Auto-payment