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Self Storage Units near Los Indios in Austin, TX 78729

12835 Pond Springs Road Austin, TX 78729

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Customer Reviews - Life Storage #390, Austin

We at Life Storage want to maintain the best storage facilities in Austin, and in every city where we do business. Take a look at all the good things our customers say about this Life Storage, and all of our stores! It thrills us to give customers the best customer service possible, and to hear when they are pleased with how we have taken care of their storage needs.

Rated 5.0 out of 5 stars Lizzie Turner (on Google) at Life Storage, Austin, TX (#390)

"Darren was super nice and helpful!!"

July 24, 2021
Rated 5.0 out of 5 stars Sam (on Google) at Life Storage, Austin, TX (#390)

"Darren provided great customer service!"

July 20, 2021
Rated 5.0 out of 5 stars elaina munzi (on Google) at Life Storage, Austin, TX (#390)

"Darren was very helpful"

July 16, 2021
Rated 5.0 out of 5 stars K. Himes (on Google) at Life Storage, Austin, TX (#390)

"Outstanding service!"

July 13, 2021
Rated 5.0 out of 5 stars Lisa Sherwood (on Google) at Life Storage, Austin, TX (#390)

"Easy sign up online and hassle free upon arrival for access! Great storage facility with friendly staff. Thanks Darren!"

July 13, 2021
Rated 5.0 out of 5 stars colby loechel (on Google) at Life Storage, Austin, TX (#390)

"Good place"

July 08, 2021
Rated 4.0 out of 5 stars Michael Burnett (on Google) at Life Storage, Austin, TX (#390)

"Nice, clean secure place to store all your belongings"

July 04, 2021
Rated 5.0 out of 5 stars Leonard Longoria (on Google) at Life Storage, Austin, TX (#390)

"Awesome service today. Darren was accommodating and knowledgeable. I'm happy now."

June 26, 2021
Rated 5.0 out of 5 stars Rayyaan Farooqui (on Google) at Life Storage, Austin, TX (#390)

"Darren was in customer service and helped us efficiently and quickly when we had trouble. Compared to other storage services he has been the best person we have talked to!"

June 26, 2021
Rated 5.0 out of 5 stars Rigoberto Mondragon (on Google) at Life Storage, Austin, TX (#390)

"Darren was great help, got me into a unit in less than 10 minutes!"

June 26, 2021
Rated 5.0 out of 5 stars Uzair Farooqui (on Google) at Life Storage, Austin, TX (#390)

"Darren was excellent. Explained all the details and took care of my storage needs. Thank you Darren."

June 26, 2021
Rated 5.0 out of 5 stars Eric Johnston, Realtor (on Google) at Life Storage, Austin, TX (#390)

"Excellent service and very customer friendly. Really appreciate the rapid response & taking care of me!"

June 25, 2021
Rated 5.0 out of 5 stars mi hunter (on Google) at Life Storage, Austin, TX (#390)

"Darren is amazingly helpful and this is an easy storage unit to rent. Michael was very helpful on the phone as well."

June 24, 2021
Rated 5.0 out of 5 stars Timothy Moore (on Google) at Life Storage, Austin, TX (#390)

"Darren was. Very helpful and got me the right unit at the right price I highly recommend using them."

June 22, 2021
Rated 5.0 out of 5 stars Burton Johnston (on Google) at Life Storage, Austin, TX (#390)

"Great service, they got me a deal on rent and moved in same day!"

June 09, 2021
Rated 5.0 out of 5 stars Bilaal Ahmed (on Google) at Life Storage, Austin, TX (#390)

"Exceptional service, great prices!"

June 03, 2021
Rated 5.0 out of 5 stars Missa Martinez (on Google) at Life Storage, Austin, TX (#390)

"Darren gave me great help and saved me!"

May 26, 2021
Rated 5.0 out of 5 stars Matthew White (on Google) at Life Storage, Austin, TX (#390)

"Ok online kind of a hassle...in store excellent.. once you get through the online setup going to the storage place is easy..the staff is excellent..."

May 18, 2021
Rated 5.0 out of 5 stars Ron W. (on Yelp) at Life Storage, Austin, TX (#390)

"I have had a storage space with them for 8 years and have never had any problems!  Service was excellent and always felt like my possessions were very secure.  Highly recommend!!"

March 31, 2021
Rated 5.0 out of 5 stars Gian Marco (on Google) at Life Storage, Austin, TX (#390)

"Ms. Robin was awesome like always!!!"

March 30, 2021
Rated 5.0 out of 5 stars Rebecca Poteet (on Google) at Life Storage, Austin, TX (#390)

"Robyn took care of me EACH & EVERY TIME with more than one space I rented through Life Storage on Pond Springs. I got more than one unit after I sold my house. Selling a home is an overwhelming task!! I don’t know what I would have done without Robyn’s sweet assistance and willingness to get my units close to each other! She has become a friend and I will miss her as I understand that she is about to transfer to another Life Storage. Thank you for bringing Robyn on board. She sure helped accommodate me and I am sure that Thomas will be equally accommodating.. should I have any future needs. 🤔"

March 29, 2021
Rated 5.0 out of 5 stars Donald Dorey (on Google) at Life Storage, Austin, TX (#390)

"Easy to rent, easy to access, friendly management."

March 27, 2021
Rated 5.0 out of 5 stars Ebbie Lotfalian (on Google) at Life Storage, Austin, TX (#390)

"Great experience at this storage facility. Robin the manager there is super nice, and helpful. Great place to store your belongings!"

March 23, 2021
Rated 5.0 out of 5 stars J Dirt (on Google) at Life Storage, Austin, TX (#390)

"Stop buy Life storage at 12835 pond Springs road in Austin Texas. ROBIN P. was very helpful with finding local resources in the area save me a lot of time really recommend this facility is nice to know that great customer service is still around!"

March 23, 2021
Rated 5.0 out of 5 stars Virginia Carbajal (on Google) at Life Storage, Austin, TX (#390)

"I had a great experience with Robing and her team. She was very professional and nice. Thanks, Robin!"

March 19, 2021
Rated 5.0 out of 5 stars Jeffrey Lee Contreras (on Google) at Life Storage, Austin, TX (#390)

"I have three units at your Pond Springs location. Our house sustained severe fire damage and my wife and I have only worked sporadically because of COVID. Your employee Robin has been so helpful to me always very friendly and giving me reminders so I wont lose any of our stuff. Overall out past year has been very bad but dealing with life storage has been easy. I thank you for that."

March 18, 2021
Rated 5.0 out of 5 stars Wicked Essence (on Google) at Life Storage, Austin, TX (#390)

"Robin at the Pond Springs location provided exceptional customer service and resolved all that I needed since I was having problems with the automated payment system. ."

March 16, 2021
Rated 5.0 out of 5 stars Michael Snyder (on Google) at Life Storage, Austin, TX (#390)

"Great place to rent. Robin was great..."

March 11, 2021
Rated 5.0 out of 5 stars Jessica Gray (on Google) at Life Storage, Austin, TX (#390)

"Robin is awesome and so nice! I had to end up moving to a different life storage because I didn’t realize the unit I rented wasn’t climate controlled but she was so nice and was very helpful. I recommend this place if you need a storage facility. Thanks Robin!"

March 08, 2021
Rated 5.0 out of 5 stars Kelsie Holievina (on Google) at Life Storage, Austin, TX (#390)

"Robin was amazing !!"

March 08, 2021
Rated 5.0 out of 5 stars p2 atx (on Google) at Life Storage, Austin, TX (#390)

"Robin was great. set me up with affordable secure storage. knowing my items are safe is one less thing i have to worry about. Thank you Robin Parker"

March 03, 2021
Rated 5.0 out of 5 stars Mark P. (on Yelp) at Life Storage, Austin, TX (#390)

"Robin and her crew do a great job of keeping the property clean, well-lit, and accessible during open hours. They are friendly and helpful as well. Once I needed a lock cut off a unit and they jumped right on it and took care of it. My next storage need will be right there with Robin and crew."

March 02, 2021
Rated 4.0 out of 5 stars Mr. S (on Google) at Life Storage, Austin, TX (#390)

"Corporate changed some policies that makes things a little hard on customers. Robin really helped me out. It would have made things difficult, otherwise. I really appreciate it."

March 02, 2021
Rated 5.0 out of 5 stars Don Girdler (on Google) at Life Storage, Austin, TX (#390)

"I used this facility for 8 years. I had a large non-AC and a small AC unit. Facility was always well kept and I really appreciated the people. Good storage option!"

February 25, 2021
Rated 5.0 out of 5 stars Issac Rhim (on Google) at Life Storage, Austin, TX (#390)

"Easy reservation via online and fast registration offline. Good, friendly customer service and the storage units are clean. The units are also sitting on elevated concrete, which is nice."

February 13, 2021
Rated 5.0 out of 5 stars Frank Jia (on Google) at Life Storage, Austin, TX (#390)

"This is our first time using Life Storage. Robin and Jeff were super helpful with setting up our storage and have been really responsive in the back and forth communication regards to representing us to receive our packages. I would recommend this place to anyone looking for storage in Austin."

February 11, 2021
Rated 5.0 out of 5 stars Jeff Overstreet (on Google) at Life Storage, Austin, TX (#390)

"Spoke with assistant manager about getting a storage room. He was professional, courteous and efficient. I will go back"

February 10, 2021
Rated 5.0 out of 5 stars Steven Le (on Google) at Life Storage, Austin, TX (#390)

"Robin and staff are so pleasant. I’ve used them for over 2 years and they’re always exceeding my expectations. My company has units to support our business around Austin the this location is by far the best in terms of service."

February 03, 2021
Rated 5.0 out of 5 stars Jeff Weisbaker (on Google) at Life Storage, Austin, TX (#390)

"Great place employees who helpful and knowledgeable , place is clean"

February 02, 2021
Rated 5.0 out of 5 stars Sarah Y. (on Yelp) at Life Storage, Austin, TX (#390)

"Robin is always such a delight and so helpful!! I live in south austin but prefer to use this location for my storage services because of how great she is!"

January 15, 2021
Rated 5.0 out of 5 stars Kellye Teddlie (on Google) at Life Storage, Austin, TX (#390)

"Love these guys - always so friendly!!!"

January 12, 2021
Rated 5.0 out of 5 stars B H. (on Yelp) at Life Storage, Austin, TX (#390)

"Best storage facility I've rented from! The manager, Robin was professional, friendly and super helpful with some issues I needed help with in a hurry. The property is safe, clean and well kept, unlike other facilities I've rented a unit at. I'm super happy I moved to this location!"

December 07, 2020
Rated 5.0 out of 5 stars Robert M. (on Yelp) at Life Storage, Austin, TX (#390)

"I drove around to three different storages and no one had the 5x10 space I needed. Pulled up to Life Storage off Pond Springs and as soon as I walked in I was greeted with a smile. I asked about the storage and was immediately about to rent one. The very nice  lady in the front took my ID and gave me the  rundown. I purchased a lock and she got me in the perfect storage I needed. She even took me to the storage to cut the lock and put my new lock on. Remind you she was very very helpful and it was also pouring down raining. I am very glad I stopped by to get a storage space. She gave me her business card and said they take very good care of their customers. Made me feel safe to know they take their job seriously. Thank you so much. And that wonderful lady that helped me with all this her name was Robin Parker. If I here anyone looking for a storage  I will definitely send them to her."

November 28, 2020
Rated 5.0 out of 5 stars David Robinson (on Google) at Life Storage, Austin, TX (#390)

"Nice staff! Great rates."

October 31, 2020
Rated 5.0 out of 5 stars Justin J. (on Yelp) at Life Storage, Austin, TX (#390)

"Life storage ? ... more like Lifesaver storage! These guys are super friendly, reliable, and very much on top of their business. I never felt upsold and always felt like they had my best interest at heart. After using other chains (public storage and even other life storages) I can certainly say Robin and the ponds springs location is a cut above the rest!"

October 27, 2020
Rated 5.0 out of 5 stars Tara Moya-Mendez (on Google) at Life Storage, Austin, TX (#390)

"I was only here to help my sister gather her belongings, but the place seemed secure and clean. The interior was well lit along the halls, but no lighting in actual storage unit. Dumpsters out front for use!"

October 13, 2020
Rated 5.0 out of 5 stars Evan L. (on Yelp) at Life Storage, Austin, TX (#390)

"Bridget was great to work with! Was the most helpful person at any storage unit I've used."

October 02, 2020
Rated 5.0 out of 5 stars Oscar L. (on Yelp) at Life Storage, Austin, TX (#390)

"Awesome service. Robyn really helped me with my service while going through a loss in my family."

September 28, 2020
Rated 5.0 out of 5 stars Thomas B. (on Yelp) at Life Storage, Austin, TX (#390)

"Robin at this place was so helpful with the transfer of a unit to my name from the ex-girlfriend of my friend. Robin made the transfer legal and smooth. Now I'm not in the middle of their break-up anymore. Amazing help and a great climate controlled safe storage place.   This unit is now mine and my friends' unit until my friend takes all of his stuff out then it is just mine. It's a great secure storage place. Smart all the way."

September 10, 2020
Rated 5.0 out of 5 stars Eric-Eric B. (on Yelp) at Life Storage, Austin, TX (#390)

"I have not experienced any negatives like some of the other nasty reviews I see. No issues with staff, billing, or anything like that. My experience thus far has been fantastic. Every time I need to call them they are available. Each time I emailed them for whatever reason, I received a phone call within an hour or two to address the email and help. The various times I needed to make changes to my account they had it resolved in a matter of minutes. The two managing the office are really on top of it; Robin and Rick. They have even gone above and beyond their normal duties! There was a storage unit directly next to me that I noticed the lady was moving out of and I mentioned to the office that I would REALLY like to get this unit as well so that I could have two side by side. They put a note into the account and the second that lady moved out, they called me and set me right up. My code has always worked, the lights have always been responsive as they are on motion sensing, and the facility has always been very clean. I have received a lot of help particularly from Robin. She is absolutely fantastic, friendly, and helpful. I appreciate the staff here and have no complaints as of now."

September 09, 2020
Rated 5.0 out of 5 stars Angelica Marie (on Google) at Life Storage, Austin, TX (#390)

"The staff is so great! I Especially adore Robin! She is very sweet and caring.she goes above and beyond to get things done. I would highly recommend this storage facility !"

September 08, 2020
Rated 5.0 out of 5 stars Stacy D. (on Yelp) at Life Storage, Austin, TX (#390)

"I moved to an apartment 4 years ago with a roommate and entrusted my precious items in my storage unit to this staff. They have always kept the property impeccable and  safe."

August 20, 2020
Rated 5.0 out of 5 stars DJ Usagi (on Google) at Life Storage, Austin, TX (#390)

"Very clean."

August 04, 2020
Rated 1.0 out of 5 stars l time (on Google) at Life Storage, Austin, TX (#390)

"Terrible facility! This facility makes it all too easy for people to break in for your belongings. No extra security measures taken on the door leading to interior units. Gate is open way too long or broken. It happened to me! I found a much cleaner unit somewhere else with much higher security for half the price!"

March 17, 2020
Rated 1.0 out of 5 stars S Y. (on Yelp) at Life Storage, Austin, TX (#390)

"Terrible facility.  Not enough security measures for your belongings.  Gate open too frequently or not working and no lock code for interior units.  This facility makes it all too easy for someone to break into your unit. It happened to me!  Found a much more safe and clean unit somewhere else for a fraction of the price!"

March 17, 2020
Rated 5.0 out of 5 stars Sharri Traxler (on Google) at Life Storage, Austin, TX (#390)

"Only pd $25. It was a special. But I only had my stuff there for 2 weeks. Friendly staff and very helpful on getting me the right size unit"

March 07, 2020
Rated 5.0 out of 5 stars Mark (on Google) at Life Storage, Austin, TX (#390)

"Great service from the office. Excellent website, easy to use security gate and a lot large enough to navigate with a light duty truck and trailer. Non climate controlled units are drier than expected and the price is fair."

March 02, 2020
Rated 5.0 out of 5 stars Comandobmx Erick Solis (on Google) at Life Storage, Austin, TX (#390)

"Very nice space and affordable price"

February 28, 2020
Rated 5.0 out of 5 stars Spencer C (on Google) at Life Storage, Austin, TX (#390)

"I can store my junk here and it's awesome!!"

February 27, 2020
Rated 1.0 out of 5 stars Stephanie Caulo (on Google) at Life Storage, Austin, TX (#390)

"Bridget Williams this store's manager is evil and vindictive beware of this property! She forgets what she tells you verbally over the phone (i.e. last day to make a payment etc) and then will sell you unit for a measly $18 two days prior to the deadline she gives you. SMH just paid $371 for a 5X10 unit, and go zero of my items."

January 28, 2020
Rated 1.0 out of 5 stars Savannah M. (on Yelp) at Life Storage, Austin, TX (#390)

"There is white paint on the legs of my black dresser that was not there beforehand. Tried resolving in the office and was told to call back tomorrow to talk to someone that's worked there longer than they have. So now my $800 is ruined and who knows when or how it'll get resolved when their employees don't know how to handle the situation. Always been happy using this place to store my furniture until now."

January 24, 2020
Rated 5.0 out of 5 stars JAMES EARNEST (on LifeStorage.com) at Life Storage, Austin, TX (#390)

"We moved out of the area otherwise we would still be with you guys. We were extremely satisfied."

December 23, 2019
Rated 4.0 out of 5 stars Kevin Kirkendall (on Google) at Life Storage, Austin, TX (#390)

"Nice facilities and easy access"

December 16, 2019
Rated 1.0 out of 5 stars Don G. (on Yelp) at Life Storage, Austin, TX (#390)

"No customer appreciation!! After being with the same storage company for seven years, I get notice that I'm late on paying my two units. I checked with Chase bill pay and confirmed that the payment was sent out by the bank. When I called this office (they never answer the phone but called back several hours later). When I explained that I had proof that I had made payment, she blamed the lost check in Chase bank or the US postal service because they would never lose a check!!!  Her response to my request to refund all or part of the penalties (one for each unit) was that "corporate" will not let them do that. If it was an above average facility it might be different but this is an old facility with nothing special! I recommend you look somewhere else for your storage needs!"

December 12, 2019
Rated 5.0 out of 5 stars Devin Reed (on Google) at Life Storage, Austin, TX (#390)

"Great staff, very helpful. I feel that my property is secure and safe."

December 03, 2019
Rated 5.0 out of 5 stars Jose (on LifeStorage.com) at Life Storage, Austin, TX (#390)

"I couldn't have asked for anything else. Excellent customer service. Thanks Bridget."

November 14, 2019
Rated 1.0 out of 5 stars Stephanie C. (on Yelp) at Life Storage, Austin, TX (#390)

"This place is terrible with incompetent uneducated "representatives". Beware of the 5$ additional fee to pay over the phone and $20 late fee on the 6th of the month. FYI updating your billing info via phone will not be utilized in further months and this is how they get you to pay an additional $20 every single month. Beware - there are a ton of storage units to choose from do not choose this one also there is the creepiest dude working the front desk every time I've gone to my unit there comes his creepy self like why are you watching me open and access MY storage unit...lingerer"

October 11, 2019
Rated 5.0 out of 5 stars Tina (on LifeStorage.com) at Life Storage, Austin, TX (#390)

"Always friendly and helpful"

September 24, 2019
Rated 3.0 out of 5 stars JD Johns (on Google) at Life Storage, Austin, TX (#390)

"It's a storage unit."

August 31, 2019
Rated 1.0 out of 5 stars Chris Walker (on Google) at Life Storage, Austin, TX (#390)

"Brocken into. Rick the manager doesnt know how to work security cameras. Charging me for a new lock. Police on their way so I can file a report but Rick wont call for help to view different cameras so we can better see the vehicle caught at my unit. Hes annoyed that Im waiting inside for cops when its 100 degrees outside."

August 08, 2019

Contact-free rental with "Rent Now"

You can rent a storage unit without coming to our store office. Choose the Rent Now option when selecting a storage unit and you will make your payment, get your access code, and go right to your space to move in. Our video shows you how it works.

Tips for packing your storage unit

If you've never used a storage unit before, this video will show you some great Pro Tips that will help make the process easier and prevent common mistakes. Save yourself some time, and learn how to keep your belonging safe in storage.

Serving Austin and Los Indios

Our self storage facility on Pond Springs Road is located northeast of the US-183, between San Felipe Blvd and McNeil Dr, near Austin Public Library. Click here for directions to this Life Storage.

At Life Storage Facility #390, we offer great property security systems and clean, affordable storage units to rent for the residents of Los Indios, Jollyville, McNeil, Bancroft Woods, and other neighborhoods in Austin, TX. Call us with questions, reserve online, or click here to compare other storage units in Austin.

Rental Requirements:

  • Insurance required
  • Storage insurance available (third party)
  • $29 admin fee
  • Payments due monthly, with a minimum of one month rental

Payment Options:

  • Cash
  • Check
  • Visa
  • Mastercard
  • American Express
  • Discover
  • Auto-payment