Customer Reviews - Life Storage #285, Austin
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We at Life Storage want to maintain the best storage facilities in Austin, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
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- Overall Rating for Life Storage in Austin (#285)
4.91 out of 5
based on 32 of our most recent Reviews
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5.0 out of 5
"the property is neat and clean always, but the Staff is AWESOME. Very friendly, helpful and knowledgeable. I appreciate both on-site and over the telephone."
February 17, 2019
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5.0 out of 5
"Management was extremely friendly, helpful, and knowledgable. Made me feel good about leaving my items at this location."
May 01, 2018
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4.8 out of 5
"Some situations require flexible thinking and actions. Make sure you give your associates capability to help when needed."
April 06, 2018
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5.0 out of 5
"Thank you for having the right personnel To Help customers. They are very knowledgeable and professional."
January 17, 2018
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5.0 out of 5
"The manager (or Vice Manager, I can't remember) was extremely helpful. She called me early the next day, and I had just submitted my application around midnight the previous night. She was very prompt, very professional, and somehow made me excited to rent space there! Also, she was able to help me get a bigger space once I realized the smaller space was just too small. She really was an amazing person to work with, and I feel bad that I don't know her name, but I would know her face. The storage facility was extremely clean and gleaming, not like other places I've seen at all. I will never use another storage place. This one really set the bar."
December 27, 2017
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- Sidney Lane from Austin, TX
5.0 out of 5
"Your staff were on all occasions extremely nice and helpful. You really have great employees at this facility!"
December 21, 2017
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4.8 out of 5
"The new driveways are great!! They were worth the wait."
August 26, 2017
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- Jacqueline from Manor, TX
5.0 out of 5
"The questions I had were answered before I had a chance to ask. I was carried down to the storage space, shown how to use the lock on the storage to make sure I did not leave it open. Very well knowledged employees. I appreciate them."
March 27, 2017
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4.7 out of 5
"The unit is affordable and clean, the moving truck was super convenient. The associate was helpful and attentive. The lot was messy on the outside due to construction"
March 02, 2017
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- Wadim from Miami Beach, FL
5.0 out of 5
"The manager Norma and the staff Alison are extremely helpful and nice. It's one of the best storage experiences I have ever had."
July 29, 2016
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5.0 out of 5
"I am an employee of UB's. I will always give my best to make customers as happy as I am with my unit and the security"
April 27, 2016
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5.0 out of 5
"The Manager and Asst. Manager were very knowledgeable in storage safety and container sizes. The size they recommended was a perfect fit. They were friendly and overall pleasant to work with. This was my second time utilizing Uncle Bob's Self Storage and I will use them in the future because I enjoyed the outstanding customer service I receive on each occasion. "
March 24, 2016
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4.4 out of 5
"You are a storage facility and they are more or less the same - the only difference is price and location, really, so long as I can get to my belongings during the posted hours of operation and the facility is well-maintained, which yours appears to be, I am very happy with the quality of service. I am not sure how to exceed my expectations. Cake? A free bottle of bourbon?"
March 23, 2016
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5.0 out of 5
"The staff has been absolutely wonderful and really helped me and my kids out when we were going through some hard times. "
August 27, 2015
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4.8 out of 5
"You did meet our expectations, we needed something right away and you were available and close enough to us. A little pricey, but can't complain. "
July 28, 2015
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4.9 out of 5
"Norma is friendly & goes out the her way to be helpful!"
May 27, 2015
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4.5 out of 5
"the young man was very friendly and cheerful person."
October 27, 2014
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5.0 out of 5
"Your staff at my cite are awesome. Very professional. Always great me with a handshake. I am very satisfied with the site and the customer service"
September 26, 2014
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5.0 out of 5
"I was very happy with my experience and always given fair and honest answers to my questions, Even when I didn't agree with the answers."
September 23, 2014
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- Rhonda A. from Austin, TX
5.0 out of 5
"My location hwy 290 E, Austin, Tx, the mgr Tim should be recognized as a valued employee, He always puts forth more than required."
August 30, 2014
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4.6 out of 5
"A little expensive, especially since the cost has risen during my tenancy."
August 26, 2014
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5.0 out of 5
"My only suggestion would be to have some flag or other sign to signify when your office is closed during the day. If something by the road could be flipped up so people in the area who do the personal pay thing could see not to stop at that time. I understand that you would probably be the only business that does this, but it would be helpful to old-schoolers like me. I couldn't be happier with the way things were run otherwise. If all businesses and our government were handled in this manner, we would all be much better off. Thanks. Good people in the office made it happen."
August 24, 2014
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5.0 out of 5
"so far we've had no problems with uncle bob's storage. we're very happy that our things are well secured even thou it might not mean much to others but to us it does. we are very satisfied wit Uncle Bob's "
July 05, 2014
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5.0 out of 5
"Unfortunately, it has been couple of weeks and i've already forgotten the name of the associate who helped me, but all i recall is thinking, "this guy's customer service is like that of a 5 star restaurant." Great guy, very patient, knowledgeable and accomodating to my circumstances. I really appreciated him offering, withough me asking, to be given overnight access, when he noticed that i was pressed for time and had a flight to catch the next morning. Offering a bottle of water was unexpected, but will always stand out as testiment that Uncle Bob [Life Storage] is serious about customer service!!!"
May 29, 2014
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5.0 out of 5
"The manager and asst. manager are awesome!! The office was extremely nice and neat.. The asst. magr Crosby was extremely nice and professional!!
The manager was also extremely nice and professional!! "
April 03, 2014
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5.0 out of 5
"I appreciate the concern about my indiviual needs, and the friendly approach to address them. I appreciate this company for helping me at a time I need help. I was going through a rough time things will get better Thanks so much!"
March 01, 2014
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4.8 out of 5
"Uncle Bob's is off the chain! I've been with this organization for 6 yrs and I am completely satisfied. I wish there were some incentives for membership other than the referral program. But I'm cool. Thank you for your good customer service."
February 27, 2014
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5.0 out of 5
"Excellent service and the free moving truck was a surprise."
February 27, 2014
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5.0 out of 5
"They called me when the cover of my RV was coming off. That's good customer service."
February 10, 2014
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5.0 out of 5
"i have been impressed with the storage facility for several years"
December 02, 2013
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5.0 out of 5
"I didn't just mark all 5's to just get through it, the location I was at the staff is AWESOME. Always very nice, very professional. Truly a nice experience.
And the location was always neat and clean. "
October 23, 2013
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- Cassandra from Austin, TX
4.8 out of 5
"Thanks Uncle Bob's Storage your prices are in fact the lowest in Austin keep up the good work employees."
October 23, 2013
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