Customer Reviews - Life Storage #275, Chattanooga
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We at Life Storage want to maintain the best storage facilities in Chattanooga, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
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- Overall Rating for Life Storage in Chattanooga (#275)
4.86 out of 5
based on 59 of our most recent Reviews
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5.0 out of 5
"I left a fishing rod and real in the storage unit after I checked out. Your people called me and told me it was there. I went back and got it. Very honest. You do not see that every day.
Jim"
July 23, 2019
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5.0 out of 5
"I am very pleased with everyone and everything at Life Storage in Hixson, TN!"
April 26, 2019
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4.6 out of 5
"I have been very pleased with the company. Was not happy about the price jump. Expensive"
January 17, 2019
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4.6 out of 5
"Great overall system. Immediately found and reported our unsecured area, and secured for us."
June 18, 2018
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5.0 out of 5
"Very friendly, very nice, met my needs, explained everything very well because I had never rented a storage unit before. Very pleased with our first time experience"
May 01, 2018
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- Anonymous from Signal Mountain, TN
5.0 out of 5
"The ladies up in the office and Clarence are AWESOME! We will spread the word when people need storage. This is the best place in Chattanooga!
Thanks,
Tony"
April 30, 2018
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- Linda from Chattanooga, TN
5.0 out of 5
"Lisa and Spring are professionals that have high standards in helping customers and it shows while making the customers’s moving experience easier"
April 17, 2018
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5.0 out of 5
"Very courteous. Very professional. Spring was very helpful and knowledgeable to what I was looking for. She went over and Beyond... Thank you"
April 16, 2018
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- Shelli from Chattanooga, TN
5.0 out of 5
"I was very pleased each time i have entered the office area with the service i receive. The ladies are wonderful, very personable and helpful."
March 03, 2018
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4.8 out of 5
"Showed me the space before I rented it and it was there clean when I brought in my trailer"
January 26, 2018
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- Rebecca from Harrison, TN
4.9 out of 5
"I appreciate the staff calling me when I do not lock my unit properly. They lock it for me and let me know. "
November 27, 2017
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- Lisa from Chattanooga, TN
4.5 out of 5
"Extremely helpful. Lost my key and they helped me get into space and a new key. Also we needed a new smaller space and they arranged it same day. Great customer service. "
October 26, 2017
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5.0 out of 5
"What a great team and during this stressful time they were always willing to help"
August 23, 2017
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- Ryan from Chattanooga, TN
4.6 out of 5
"The units are costly. These are the nicest ones in town and everyone is sweet that works there. "
August 23, 2017
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5.0 out of 5
"Great service, Kind, courteous people to deal with. No complaints at all. "
June 23, 2017
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4.6 out of 5
"After renting for 3 and a half years, the price should go down not up just because more people are wanting too rent."
March 07, 2017
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- Melissa from Chattanooga, TN
4.3 out of 5
"Everyone at the company was really friendly and nice. Always helpful whenever I asked."
February 23, 2017
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- Anna Marie from Clayton, GA
5.0 out of 5
"April and her staff provided outstanding service during our storage rental. We wish we had this facility in our present location. "
December 29, 2016
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5.0 out of 5
"Everyone I ever dealt with was always pleasant and helpful. The storage unit served my needs well."
November 27, 2016
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- Clarence from Red Bank, TN
5.0 out of 5
"The terms were made very clear in every day language, no five dollar words meant to impress or trick us as renters! Most helpful associates! We were made aware of moving and storage products available but not hounded to purchase anything. When we need something, we know where to get it! Overall we are very thankful for the last 40 foot space available on the lot!!!"
November 04, 2016
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5.0 out of 5
"All your staff--but most easily seen in the mananger, Spring--are smart, accommodating, helpful, compassionate, and business-like. A wonderful combination!"
October 23, 2016
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- Deborah from Lighthouse Point, FL
5.0 out of 5
"Spring was absolutely wonderful in helping with our reservations. "
September 23, 2016
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- Cynthia from Signal Mountain, TN
5.0 out of 5
"I was helped by Spring, she was wonderful, and I would highly recommend this storage facilty "
July 26, 2016
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- Charles from Signal Mountain, TN
5.0 out of 5
"excellent customer service from the front desk. Lisa was super, answered all my questions and drove me to my new space."
July 01, 2016
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5.0 out of 5
"Spring and another lady she works with have exceeded my expectations. I'm a small business and greatly appreciate Uncle Bob' willingness to take in 4-8 small, UPS/Fed Ex deliveries for me.
This supports my business and is a fantastic value added service."
June 27, 2016
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5.0 out of 5
"All of my questions were answered thoroughly, everyone I interacted with was professional and very courteous. The complementary truck rental was very helpful."
June 02, 2016
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- Patricia from Soddy Daisy, TN
5.0 out of 5
"I'm dealing w a very difficult situation. Lisa was very compassionate & helpful, going above & beyond to accommodate my needs."
March 28, 2016
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5.0 out of 5
"YOU ALL MET EVERY EXPECTATION & BEYOND. MY SPACE WAS CLEAN, TIDY & READY TO MOVE IN."
March 24, 2016
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4.8 out of 5
"The staff were very friendly and I'm happy with my storage experience.
However, I moved out earlier than I expected and was disappointed that I could not receive a partial refund."
February 23, 2016
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5.0 out of 5
"the women i interacted with at the hixson pike Uncle Bob's [Life Storage] were seriously fantastic! i'm moving out soon but will no doubt use y'all again in the future. and the indoor storage facility was amazing! keep it up!"
January 25, 2016
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- Herbert from Chattanooga, TN
4.1 out of 5
"Nice place, Just some clients wont move their car around to let us get to our space. Some of them are rude. "
October 26, 2015
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- Thomas from Signal MNT, TN
4.0 out of 5
"1. The girl managing the facility was very accommodating... weather prevented end if the month move out... she work with me and found solution.
2. One dissatisfaction... on long weekend holidays (twice)the main gate was left open for the weekend. Really my only complaint."
October 25, 2015
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- Julia from Chattanooga, TN
4.6 out of 5
"Prices are a little too high for outdoor unconditioned space."
October 23, 2015
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5.0 out of 5
"Everything was done to my satisfaction and above. Happy, enthusiastic, helpful, and knowledgeable."
August 28, 2015
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- Wendy from Chattanooga, TN
5.0 out of 5
"Spring and Bobbie helped with my move by helping with suggestions and paper work."
June 26, 2015
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5.0 out of 5
"THough this is a new unit, we have done business with you for years, and I did not hesitate to come back. I have always been satisfied and/or more than satisfied with your service and your personnel. Thank you."
June 26, 2015
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- Janice from Chattanooga, TN
5.0 out of 5
"Well.... You COULD be closer to where we live, lol. But, seriously you're great! I will highly recommend you. "
June 26, 2015
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- Marni from Chattanooga, TN
5.0 out of 5
"This is the nicest storage facility we have seen. The manager, Spring, was excellent at helping us!!"
May 27, 2015
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5.0 out of 5
"Everyone was very helpful. It was really hot when we moved items in. They even brought up cold bottled water!"
May 20, 2015
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- Ralph from Chattanooga, TN
5.0 out of 5
"It is a wonderful place to store our motorhome. We are completely satisfied with Uncle Bob's [Life Storage]."
April 28, 2015
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- Diane from Old Hickory, TN
4.4 out of 5
"We were there at 9:00AM and had to wait for someone till approx. 9:30. "
April 28, 2015
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- Anquetta from Chattanooga, TN
5.0 out of 5
"Spring is AWESOME!! My husband lost his job and we went through quite a rough time. She was more than understanding, gave us options and is always helpful and nice. Same thing for the other we have communicated with."
February 10, 2015
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5.0 out of 5
"Great staff, always friendly and I feel that my RV and items are very safe with Uncle Bob's [Life Storage] !!"
February 03, 2015
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- Leslie from Chattanooga, TN
5.0 out of 5
"ALL THE STAFF WERE PROFESSIONAL, KIND, AND TOOK THE EXTRA TIME WITH US. WE HAD 5 STORAGE BINS. BOBBY AND ALL THE LADIES WERE GREAT! THANK YOU! "
January 23, 2015
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- Michelle from Chattanooga, TN
4.6 out of 5
"Friendly service. The only issue I have is the prices are too high and I will eventually move because of that. I needed a place in a hurry however and that fit the bill.
"
October 30, 2014
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- Gary from Signal Mountain, TN
5.0 out of 5
"We've stored rv's and household items in storage areas in Texas, Colorado, and Nebraska, and this location of Uncle Bob's is without a doubt the most efficiently operated, the cleanest, and best designed of those we've used."
October 27, 2014
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- Anna from Chattanooga, TN
4.8 out of 5
"Everything was great and explained to me in detail. Very welcoming and answered all my questions. "
October 23, 2014
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- David from Chattanooga, TN
5.0 out of 5
"The folks at this location, Donna and staff have been very helpful to me.. That's why I rented for another 6 months!"
October 20, 2014
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5.0 out of 5
"Your personnel draws you back to Uncle Bob's They can make or break your business. Yours are top notch and always trying to help in any way they can.. And they do help.
Our adult children used Uncle Bob's last yr and their experience was enough to convince us to do the same when a unit was necessary.
Thank You!!!"
September 29, 2014
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5.0 out of 5
"The storage area is ALWAYS clean and the staff is so polite.
Thank you
jen"
August 27, 2014
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- Pamela from Chattanooga, TN
5.0 out of 5
"I have never used a storage unit before but plenty of my friends and family have. Uncle Bob's [Life Storage] went way beyond the call of duty and contacted me several times when my property was not parked in it's spot or the door wasn't closed properly to my unit, etc.. They were absolutely great and if I EVER need storage again for anything (or any of my friends do) I will be sure to send them to Uncle Bob's [Life Storage]. Also, just a note on the staff, they were awesome and so wonderful to deal with!! Thanks so much for all you do. "
August 23, 2014
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- Melody from Soddy Daisy, TN
5.0 out of 5
"She did a great job and was very helpful to me throughout the whole process."
July 25, 2014
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- Brenda from Chattanooga, TN
5.0 out of 5
"Ladies were very respectable and worked great as a team to move the process along quickly and smoothly!"
June 27, 2014
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5.0 out of 5
"This is my first experience with using a storage facility. Laura was very helpful, walking me thru the process, answering all questions, etc. You should be very pleased to have Laura as your associate."
March 25, 2014
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5.0 out of 5
"Very fast, very cordial, great "product"."
March 19, 2014
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- Jane from Chattanooga, TN
5.0 out of 5
"Everyone was extremely courteous and thorough. I feel very secure having my items at Uncle Bob's [Life Storage]. Thank your office staff for being so great!"
February 28, 2014
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- William from Woodstock, GA
5.0 out of 5
"Uncle Bob's [Life Storage] has been a great help during the loss of my Mom and the storage of her household goods. I really do not know what I would have done without you.
BO"
February 27, 2014
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3.9 out of 5
"On my side of outside building it ices up like the dark side of the moon!!!"
February 27, 2014
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- Brian from Chattanooga, TN
4.4 out of 5
"You prorated my fee when I obtained the space but didn't prorate it when I didn't need the space any longer. I was charged a full month's rent "
October 16, 2013
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