Storage Units near Forest Park in Columbus, OH 43229

"Best storage facility"

"I rented a 5x10 unit here for Summer 2021. I had a queen mattress and a number of boxes and only one large piece of furniture (everything fit well). I got a climate controlled unit. The move in process was very easy, but moving out has been a nightmare. I came on a Sunday afternoon, online it says they were open but when I got here lights off in the office and no one here. I called office, no answer. I called the emergency number as I forgot my gate code and keys (was out of state for three months) and the wait was over twenty minutes. When someone did answer, they said the store wasn’t supposed to be closed and they had no idea why no one was there. They said they put in a call to “operations” to come help me but no one ever called me back. I called several times and either no one answers or they just said they contacted operations and they would call me back. Other customers came during that time and said the day prior (Saturday) they had tried to come to the office but no one was here then either, but online and on the door it says they’re open. They said they would be open on Monday so I came back on Monday. I came at 11am and there was one person in the office. I asked her for help removing the lock and she has been trying to open it for OVER TWO HOURS. First the drill stopped working then it just wouldn’t come off and she had to get the manager. I’d been trying to contact manager all day but apparently they weren’t here today. All this time, I’m paying hourly to rent a Uhaul and waiting on lock to be removed. It seems like Life Storage is either understaffed or really has awful customer service. IF YOU NEVER HAVE TO CONTACT A HUMAN BEING THAT WORKS HERE for any reason, I’m sure it’s a fine place to store your stuff. But if you ever have to use customer service it’s such a bad experience."

"Jen was amazing! She answered all of my questions and was so patient with me as I ask 10000 questions 😊 I only leave reviews if the service that I received was above and beyond as believe me it was! This is an awesome location with staff that care. The other young lady was Tanya (please forgive me if I got the name wrong) and she was amazing as well. You can't go wrong with Life Storage."

"There is never anybody at the store . It’s always closed .."

"Reasonably priced, convenient location and the staff was friendly and helpful!"

"Had a storage unit here with no problems for ten years.  When I eventually vacated the unit my situation wash somewhat complicated. The staff (especially Ivan) were extraordinarily pleasant and helpful, greatly easing my move out."

"Clean and good value"

"Day 1 started was almost a disaster. lady asked me if I had a lock, I said yes and she carried on back to the office. Come 10/11pm I find the PADLOCK I had, wasn't compatible. Their units require a proprietary cylindrical lock sold by them. Needless to say, my unit won on auction remained UNLOCKED overnight based on Improper Disclosure. Day 2, NO answer via phone for hours. Left work, arrived onsite and all was well. Went to the office, worked with Tonya, she saved the day. She addressed my concerns professionally and resolved by giving me a lock. I was never going to shop with them again, but Tonya restored my faith and earn a customer, and the business a 5 star. Thank you Tonya!"

"I recently checked out of a unit we rented at the Evanswood facility. Ivan was the manger on duty. Professional, courteous and friendly best describes the manner I was treated by Ivan. He’s a credit to Life Storage. He is the reason I would rent from this facility again. Thank you Ivan."

"I'm under my husband's profile and I normally don't do reviews but I wanted to say how great Lyndee was with helping me out today! Been super stressed and busy with moving and her personality alone made my day easier! Would recommend this location :)"

"I appreciate the understanding when things got a little financially difficult. The staff where all so very helpful. I also loved our unit location. It would be what I would choose again if ever needed. Thank you all."

"Thank you so much! Miss you guys!"

"Everything was contactless. They sent the code to get in via email, the lock was inside the storage unit, and the storage unit was spotless! I also must say the gentlemen who answered the phone there is probably the most professional person I have ever spoken to. He was so informative, respectful, and kind. That kind of customer service is rare now and so appreciated during this time. I wish I could remember his name, I have so much on my mind! If I speak with him again I will post his name here. That man deserves a raise!"

"Really friendly and helpful"

"Excellent customer service from lyndee"

"Lyndee was a great help =O<ý Very efficient and professional made my experience at life storage great =¯ would highly recommend <ý"

"This place is awesome,super easy"

"The office and units were extremely clean! Rob made us feel welcome and was extremely helpful. He has awesome customer service skills. He went through everything with us and made sure we were all set to go. Appreciate all the help!"

"great customer service! Deb was awesome she took care of me and my boyfriend and we were so happy w the experience! Will be using life storage for my storage needs!!"

"Lynn has exceptional customer service skills. she is wonderful at what she does and she treats her customers with the upmost respect. Will definitely recommend this company."

"Great staff as well as a clean and secue facility!"

"Rob is very friendly, informative and provides great customer service. The office, ground's and storage unit was very clean. Overall this was a five star visit."

"The representative answered All of my questions which Was very helpful"