Self Storage Facility near Matthews in Charlotte, NC 28270

"Keith was very helpful going above and beyond to ensure we had the right storage unit to meet our needs"

"Keith was amazing! He turned an experience that was stressful everywhere else into a breeze here. He showed me the units that were available and even stayed after closing to assist me in getting my unit. He also showed me how to properly use my lock. The property is well maintained and clean. Definitely using life storage again when needed! Thank you again and so grateful for the smooth process!"

"Keith was amazing and very helpful. This is my first time renting a storage unit and he made the process so easy. Even took me to the unit to see it."

"Keith was absolutely awesome! Explained every wonderfully. Will definitely stay with you guys thanks to Keith and his wonderful additude"

"Keith did an excellent job getting my unit all set up. Highly recommend this location and don’t forget to ask for Keith! Thank you so much to everyone there!"

"Keith was very helpful! Made the process very easy and problem-free."

"Greta service. CJ was very helpfull."

"Thank you CJ, Keith and Liz for the great customer service. Made my experience quick and easy"

"Life Storage has very nice units but the one on Wallace Lane is terrible. I wish I could write a book about this place but I can't. There is no one ever in the office and there's always suspicious looking people hanging out in the back. I literally called almost every number listed on Google and no one answered the phone after trying for nearly 2 hours; I gave up eventually.  The website says a vacate form is required to move out but apparently that information is false. They have multiple fax numbers listed and known of them work. I wouldn't recommend this place."

"Cordial, professional, informative"

"Great place for storage, in the heart of Matthews - friendly and attentive staff."

"Jasmine provided great customer service! Clean property and great prices"

"Jasmine King was awesome. She handled my problem seamlessly."

"Great service"

"Great experience, clean units, no issues during my 2 month stint (between houses). On moving day I showed up with a truck too full for one unit, and they were able to quickly and efficiently get me another unit."

"Miss King gave me outstanding service,"

"Shante Gave Awesome Customer Service Clean Facility"

"Shante' gave excellent customer service, very patient and personable and informative."

"Shante did an excellent job! Great customer service. Was on a waiting list and she called when a space was available."

"Customer service was very good"

"She’s the freaking best thank you Jasmine!!"

"Jasmine was so helpful during my first storage unit experience! Not only did she walk me through EVERYTHING but I also had a great time doing it with her! Thank you Jasmine!"

"Jasmine was very polite and provide quick efficient service!!!"

"Jasmine K. is so amazing & helpful! I can’t say enough good things about the work she is doing. I love this location. It’s always clean & storages available for a good price. Will always use them when I’m in need of storage."

"Jasmin was very nice and knowledgeable and so helpful and patient"

"Jasmine was very professional. She answered all my questions and gave guidance for the storage containers/boxes I needed. 5 stars great job"

"I just want to say how thankful I am for the store manager Jasmine. She was so pleasant to me from her initial call to introduce herself and set up a time for me to come in to when I arrived and needed help moving some of my stuff in because it was raining and I was moving my stuff by hand and I don’t have a car. She was so understanding and patience. She definitely went the extra mile to make sure my experience was great! After having a bad day with the frustrations of moving Jasmine definitely made my day!! If you looking for a storage space this the place to go!!"

"The store manager Jasmine was a pleasant surprise. She helped me in every way possible. Customer service experience was great."

"Love this facility! I love that the property is always impeccably clean and orderly."

"The store manager Jasmine was extremely pleasant when visiting the store. She answered all my questions and was very patient. She provided top-tier customer service, and gave me helpful information to help me choose the correct space. She also showed me products that would protect my furniture upon my move. Looking forward to storing my items with you guys in the New Year!!!!!"

"the staff were pleasant and extremely nice, thanks to Jasmine King, my move and relocation from Columbus, OH was easy and painless."

"Not just polite and professional but thorough,patient and just a great price"

"Very Friendly and quick service."

"The location manager, Samantha, is a reminder of what customer service USED to be in the past and needs to be once again. Definitely 5 out of 5 stars from me."

"Best in the market, easy rental.."

"I am a customer of this storage unit unfortunately... there aren't enough employees for this company so I have only ever seen one person at a building ever.... and I had a reservation for a particular date, and no one notified me when they had to close for the day.... I had paid for a trailer and everything. Luckily I spoke to a rep and got a storage unit but it was not what I wanted AT ALL. I MADE A COMPLAINT AND STILL HAVENT BEEN REACHED OUT TO BY ANYONE. DO NOT GET A UNIT WITH THEM"

"Loved the price, and the customer service on the phone which is why I signed up. The unit is clean and wonderful. Was promised as part of the move-in a cargo van which did not take place had to go rent a U-Haul. The sign on the door and the gate says you have access till 9:00 pm. Unfortunately not true sitting in front of the unit at 6:13 p.m. could not get in the gate to unload the truck so I had to rent the U-Haul an additional day. I will definitely be taking this up with customer service. Beyond frustrated extremely hot day hired help and u haul has to run into a second day."

"Samantha was professional, friendly, and accommodating in helping us access our storage unit we could not find the keys for. (We had to have the locks "ground" off.) We have done business at the Orchard Lake location for many years. It is convenient and safe. Thank you Samantha!"

"Very helpful and nice in the office. Was very willing to help. Made this transition easy"

"I was able to reserve a unit and then come look at it to make sure it was going to fit my needs. Jeffrey was very helpful and answered all my questions. I came to the store to sign off on my paperwork and they were closed bc I couldn’t physically be there on my moving in day. Mary from another store drove (bc everything has to be done at the store you’re renting from) to accommodate me to get my paperwork finalized. Everyone has been so helpful, pleasant, easy to work with and just outstanding all around."

"Awesome service"

"Dre at the front desk was great and so we're the women I talked to at headquarters!!  Clearly this company cares a lot about customer satisfaction. I'd never had storage units before so I was a complete newbie!  I needed two climate controlled units for my move and everyone I worked with went above and beyond to help me out. I was impressed that the communication from headquarters was so clear and on point with the local office (Dre). Sometimes when you work with big companies you never know if the right hand knows what the left is doing that but was not the case here. Dre walked me out and helped me unlock and lock my units and even found an alternative if I needed a larger space. I felt respected and taken care of. I would definitely recommend them and use them again."

"Dre provided excellent customer service at the Orchard Lake Dr location. Life Storage space presented clean, well-lit and ready for your storage needs. Traditional,air conditioned and outdoor storage was well explained. The prices are very reasonable. Life Storage also had a gift waiting for me when I purchased my unit. Thank you Life Storage!!!"

"Great place . Nice staff"

"Everytime we have a problem things are resolved efficiently and we are always treated with respect. Great Service!!"

"Always polite and ready to help even with all the changes during this pandemic."

"A professional clean facility. I was very impressed. Customer service was the best service I've had since moving to Charlotte. UPDATE: Over the weekend I had a question regarding my storage. I received assistance from Evelyn in the office. She stopped what she was doing to give me undivided attention. She was extremely friendly and helpful. Once again, a job well done!!!"

"Personnel is awesome and experience was great‼️"

"The staff at this location are great"

"Nice location"

"I was sent here from another location. The space was clean and in good order. Definitely will recommend to all my friend and family."

"This facility is very clean and the customer service is excellent Jeffrey was amazing"

"After reading the reviews online I thought that this Life Storage facility would be a good location to store my motorcycle while I moved. Talk about a comedy of errors. I first called the 1-800 number and spoke to a person in a central reservation office, who reserved a unit for me at the size specifications needed. I emphasized that I would be storing a motorcycle. I was provided with a reservation number and confirmation email for a storage unit at the size necessary to store my motorcycle. When I arrived at this location, there was no record of my reservation, despite showing them the reservation number and confirmation emails that the reservation has been made. Not to worry I thought, things can get confused, so we'll just start the process over again. I rented a storage unit, and a few weeks later my motorcycle arrived after being shipped cross-country. When I finally found the storage unit they had reserved for me, there was absolutely no way that I could park a motorcycle in the unit. It didn't have a garage door and was an interior unit, meaning that in order to get to the unit you had to open a door no larger than a typical back door of a house and walk down a 2.5 to 3 foot aisle. There is no way I could get a motorcycle into or out of that location. By that point I had explained at least 7 to 8 times that I would be storing a motorcycle, and had provided all the paperwork requested to show that I was storing a motor vehicle. For Life Storage staff reading this, a motorcycle is a motor vehicle with two wheels and an engine, at about the clearance height of a typical two or four door sedan car. This isn't rocket science. I went back to the front desk and explained that there was no way I would be able to use the unit assigned to me, and once again I was storing a motorcycle. The front desk attendant was kind enough to locate another unit with a garage door and exterior access. When I got to that unit, it was an exterior unit, but with at least a 6 inch curb height between the pavement and the door (see photo). Once again I had to go back to the front desk and explain that I was storing a motorcycle. There is no way I could lift a 650+ pound motorcycle over this curb height, nor drive it over this curb height without tremendous damage to the vehicle. Finally, a small unit was located that had a slight curb height, but I was at least able to get the motorcycle into the unit. It wasn't all that clean, but for the short term it will suffice. It amazed me that after at least 10 to 12 times telling staff that I was storing a motorcycle they kept assigning me units that were incapable of meeting my storage need. It amazed me that their computer system couldn't tell the staff which units could or could not accept a motor vehicle. While the staff were friendly, and were trying to help, it also struck me that they were getting annoyed by me coming back to say time after time that I was storing a motorcycle and the units they kept assigning me couldn't meet this need. I even said "Just give me a unit that a car can be stored in," regardless of price, just give me something that I can use. I paid insurance costs several times, at least was credited once, but this was just a comedy of errors."

"Man there is nothing bad to say about the folks it doesnt matter who is in the office they always have a smile on there face and treat you better than your own family would i now know why they call it life storage once you rent a unit you become a lifer prices are great and they are always updating the property thanks you guys"

"Kenya helped me out quite a bit when I stopped in for a visit to the location just off Monroe Road. She was friendly & provided excellent customer service. Very clean establishment - though the location didnt have the unit size I needed, she offered other locations closer to downtown that Ill be looking into when we start our moving process."

"Kenya helped us get set up, she was very polite, friendly, and professional. The property is very clean and safe."

"Small, clean storage location and away from traffic. The representative was really nice & knowledgeable about the units."

"Easy to setup a new unit, affordable storage options, excellent customer care/support, very clean and safe facility! Kenya was exceptional in our customer experience."

"Pamela has always been a huge help and the staff is very friendly. Would definitely recommend!"

"The facility that I rented from were very very nice at each encounter, and very pleasant and always helpful."

"I went to rent out a storage unit today and I was helped by Cynthia. She was very helpful, patient and informative, she also made the process super easy. Highly recommend this location and I will be referring people to come here!"

"Cynthia was great very helpful and very friendly would recomend everyone to come here."

"CJ was very helpful. His customer service was awesome!"

"Excellent and knowledgeable"

"Everyone I spoke to at this business has been so friendly and helpful-From the woman who I spoke to on the phone and set my reservation up to the manager at the office (CJ).... I am a single mom & I called a few different places, most seemed like they were trying to give me the run-around or wouldn't give me direct answers to my questions. One tried really hard to pressure me into coming in immediately to get there last unit and to discuss the financial aspect bc she couldn't give me correct info on the phone...I hate when businesses do that to me (seems to me bc I'm a young female) BUT the important thing is that Life Storage was straight up with me from the start, honest and respectful. Plus they are so kind and gave great customer service. The units are clean and seem very secure. They offer a great deal on a moving van, reasonable prices and reasonable insurance as well. I would highly recommend Life Storage to any of my friends and family =B"

"Very fast service and easy set up! Very fair price for the space!"

"Clean, secured, great access and great customer service! CJ was always there for us! Highly recommend this location for your storage needs!"

"Great service"

"Cj was amazing. He made sure I knew what to expect and was very informative"

"Very friendly and helpful manager. Clean well organized facilities."

"Clean Storage rooms. Excellent service from CJ. Will recommend this storage company to our friends and relatives for their future storage needs! Thank you for your excellent service."

"Cj is a customer service beast!! He is extremely through and knowledgeable which made my experience easy!!"

"Cj was very informative and helpful! Good sense of humor and determined to assist with all questions. Thanks Cj!!"

"Great experience! I always felt safe and that my belongings were safe."

"CJ was outstanding and could not have asked for a better person"

"priced right! no added fees or surprise costs. great help from CJ"

"Easy access and very clean. Priced right and extremely courteous staff. I stored my 1929 Model A Ford and rarely did I have to dust or re-wash due to the gaps at the door or roof. Never disappointed!"

"Careful here read and understand the fine print"

"Great service"

"Quick, easy, well organized a credit to the concept of Customer Service. I called the contact number and Aaron answered. After finding out what and when I needed a unit (NOW!) he checked the available units ( I'm under the impression that his office handles all locations) and told me there were 2 available at the location I wanted. After which he informed me of way to save some money by giving all the information on line needed for the rental agreement and the use of a truck to move for free ( not sure if this was a part of a special or not). Thanks Aaron, great job. After logging into their site and filling out the information they would need for the contract , which was well organized, I summited it and headed out to their location. While in route Jim called to confirm that he had received the information, that the unit had been reserved and asked when I would be coming by. ' About 15 minutes according to Google' I replied. ( took 20 :-) ) When I arrived I was met with a warm friendly face and introductions were exchanged. He then took me to the unit to get a first hand view of the unit to make sure it was the size needed then back to the office to do the paperwork. I found the premises and building to be very well kept, the people professional in courteous and the entire process well organized. Good prices and great customer service =M ( No, never have met these people before today and they are not uncle Joe's friends; I was and am truly impressed by what I experienced today)."

"The easy to navigate website helped me get a head start on processing, and also saved me an additional $25. Excellent customer service. CJ was professional, friendly, and highly organized. He made it possible for me to keep to my extremely tight schedule, and followed through with researching options for me. Life Storage also had great price deals. I am very happy with my choice. The next time I require a storage facility, I will return to this location."

"Great customer service, respectful and kind."

"My experience was excellent and I will continue to use Life Storage when I have the need to have external storage use. thanks so much,"

"Received services as expected"

"Thanks KS to CJ the .ajavier is ways so attentive and proffessional"

"Good service and good pricing"

"CJ was very cooperative and made the whole transaction smooth and informative. Excellent facility and staff"

"Great customer service."

"My expectations were exceeded in that everything I had a question about was thoroughly explained and the site was well-maintained!"

"CJ Wells was professional and accommodating. I really appreciated the customer service he provided. I would definitely recommend Life Storage to family and friends."

"CJ is Very Professional. Always cheerful and respectful, " Happy to Help" Additude that I find refreshing. No matter when I visit, He is busy with some kind of task, fresh paint, moving discards, checking locks - which by the way I personally appreciate - he called me immediately when he saw my lock was not secure That was A VERY VERY BIG DEAL to me! I believe the change of name was just that a name change - same great customer service I am looking forward to. Thank you for keeping one of your finest assetts - CJ!"

"CJ did a great job welcoming me and helping me get set up, and even when I closed my account he showed me the same respect and consideration as when I first came. He did a great job and I very much appreciated it. Should I need to store things again, this will be my first and only destination."

"Nice and easy to work with"

"this last term was short and everything was great. Several years ago, I was with you for 2 or 3 years at least. Everything was always the same-GREAT. bonnie"

"Your associate went way above & beyond to help me with something a little out of his job description. But he happily helped me out. Extremely happy with him & everyone else I've talked to there!"

"Nice/clean storage space, and no hidden fees "

"I have had a great experience so far they have gone above and beyond for me so thank you"

"Staff is always very pleasant. I'm always greeted with a smile. I am very pleased with the service."

"It would've been helpful if there was a dumpster on the property. "

"I truly enjoy walking into the Uncle Bob's [Life Storage] where my things are and just being helped by the "Friendly staff" that is there. I will definitely recommend people to the one I do business with. "

"Great experience - friendly employee and very helpful. The office and storage space were neat and clean. "

"great experience all around"

"Easy to deal with. Clear and concise."

"CJ is the most polite, caring and respectful person, he and Janemarie. I would like to say that they are the ones who make my visit to Uncle Bob's Storage such a delight."

"The gentleman that assisted me was very knowledgeable and helpful"

"Nice staff. Very helpful."

"would like the monthly payment to be cheaper, but i guess it can't be in charlotte for some reason. :/"

"CJ is the BEST at resolving any kind of problem a customer may have. He is very patient and LISTENS. I am very appreciative of him. Being a single mom, I need all of the help I can get and he has helped me immensely! Thank you CJ!"

"friendly, kind, and offered service that met our needs over expectations."

"Thanks for caring for my items"

"I wish I could access it until 10pm."

"very professional"

"The storage space was as described. The only thing to make it better would be price. "

"Just that the service was excellent. Both C. J. and Stacy rendered outstanding service at all times."

"Staff is courteous, professional and helpful."

"Everyone was super friendly and very helpful..Thank you!!"

"A little overpriced, but otherwise satisfied. "

"The few times I have actually been inside the office were always a pleasant experience and all my questions and/or issues have always been handled in a friendly, professional way."

"You do an excellent job. You'[ve hired and trained quality people. I will recommend you to anyone looking for rental space in the Charlotte area."

"Thank you for everything. And keep up the good work!"

"I am horrible with remembering to pay my bill ,I always get reminder call and a follow up with a friendly helpful person at the other end every time !"