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Self Storage Units near Matthews in Charlotte, NC 28270

Life Storage - Charlotte

1400 Orchard Lake Dr Charlotte, NC 28270

  • Climate Controlled
  • 24/7 Surveillance
  • Extended Access Hours
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  • *Storage unit size is approximate.

Customer Reviews - Life Storage #109, Charlotte

We at Life Storage want to maintain the best storage facilities in Charlotte, and in every city where we do business. Take a look at all the good things our customers say about this Life Storage, and all of our stores! It thrills us to give customers the best customer service possible, and to hear when they are pleased with how we have taken care of their storage needs.

Rated 5.0 out of 5 stars Susana Jerez (on Google) at Life Storage, Charlotte, NC (#109)

"Not just polite and professional but thorough,patient and just a great price"

October 09, 2021
Rated 5.0 out of 5 stars Latonia Callaham (on Google) at Life Storage, Charlotte, NC (#109)

"Very Friendly and quick service."

September 21, 2021
Rated 5.0 out of 5 stars Charles Strickland Jr (on Google) at Life Storage, Charlotte, NC (#109)

"The location manager, Samantha, is a reminder of what customer service USED to be in the past and needs to be once again. Definitely 5 out of 5 stars from me."

August 29, 2021
Rated 5.0 out of 5 stars Albert Correa (on Google) at Life Storage, Charlotte, NC (#109)

"Best in the market, easy rental.."

August 21, 2021
Rated 1.0 out of 5 stars Alyssa Quinones (on Google) at Life Storage, Charlotte, NC (#109)

"I am a customer of this storage unit unfortunately... there aren't enough employees for this company so I have only ever seen one person at a building ever.... and I had a reservation for a particular date, and no one notified me when they had to close for the day.... I had paid for a trailer and everything. Luckily I spoke to a rep and got a storage unit but it was not what I wanted AT ALL. I MADE A COMPLAINT AND STILL HAVENT BEEN REACHED OUT TO BY ANYONE. DO NOT GET A UNIT WITH THEM"

August 21, 2021
Rated 3.0 out of 5 stars debra kraemer (on Google) at Life Storage, Charlotte, NC (#109)

"Loved the price, and the customer service on the phone which is why I signed up. The unit is clean and wonderful. Was promised as part of the move-in a cargo van which did not take place had to go rent a U-Haul. The sign on the door and the gate says you have access till 9:00 pm. Unfortunately not true sitting in front of the unit at 6:13 p.m. could not get in the gate to unload the truck so I had to rent the U-Haul an additional day. I will definitely be taking this up with customer service. Beyond frustrated extremely hot day hired help and u haul has to run into a second day."

June 29, 2021
Rated 5.0 out of 5 stars Teresa Moore (on Google) at Life Storage, Charlotte, NC (#109)

"Samantha was professional, friendly, and accommodating in helping us access our storage unit we could not find the keys for. (We had to have the locks "ground" off.) We have done business at the Orchard Lake location for many years. It is convenient and safe. Thank you Samantha!"

June 20, 2021
Rated 5.0 out of 5 stars Sara R. (on Yelp) at Life Storage, Charlotte, NC (#109)

"Very helpful and nice in the office. Was very willing to help. Made this transition easy"

May 12, 2021
Rated 5.0 out of 5 stars Julie Payton (on Google) at Life Storage, Charlotte, NC (#109)

"I was able to reserve a unit and then come look at it to make sure it was going to fit my needs. Jeffrey was very helpful and answered all my questions. I came to the store to sign off on my paperwork and they were closed bc I couldn’t physically be there on my moving in day. Mary from another store drove (bc everything has to be done at the store you’re renting from) to accommodate me to get my paperwork finalized. Everyone has been so helpful, pleasant, easy to work with and just outstanding all around."

May 08, 2021
Rated 5.0 out of 5 stars Usagi Tsukino (on Google) at Life Storage, Charlotte, NC (#109)

"Awesome service"

April 30, 2021
Rated 5.0 out of 5 stars Angie W. (on Yelp) at Life Storage, Charlotte, NC (#109)

"Dre at the front desk was great and so we're the women I talked to at headquarters!!  Clearly this company cares a lot about customer satisfaction. I'd never had storage units before so I was a complete newbie!  I needed two climate controlled units for my move and everyone I worked with went above and beyond to help me out. I was impressed that the communication from headquarters was so clear and on point with the local office (Dre). Sometimes when you work with big companies you never know if the right hand knows what the left is doing that but was not the case here. Dre walked me out and helped me unlock and lock my units and even found an alternative if I needed a larger space. I felt respected and taken care of. I would definitely recommend them and use them again."

February 05, 2021
Rated 5.0 out of 5 stars Veronique S (on Google) at Life Storage, Charlotte, NC (#109)

"Dre provided excellent customer service at the Orchard Lake Dr location. Life Storage space presented clean, well-lit and ready for your storage needs. Traditional,air conditioned and outdoor storage was well explained. The prices are very reasonable. Life Storage also had a gift waiting for me when I purchased my unit. Thank you Life Storage!!!"

January 11, 2021
Rated 5.0 out of 5 stars Alex Harding (on Google) at Life Storage, Charlotte, NC (#109)

"Great place . Nice staff"

December 20, 2020
Rated 4.0 out of 5 stars Kevin Givens (on Google) at Life Storage, Charlotte, NC (#109)

"Everytime we have a problem things are resolved efficiently and we are always treated with respect. Great Service!!"

December 19, 2020
Rated 5.0 out of 5 stars Sandra Lee (on Google) at Life Storage, Charlotte, NC (#109)

"Always polite and ready to help even with all the changes during this pandemic."

October 09, 2020
Rated 5.0 out of 5 stars Van O (on Google) at Life Storage, Charlotte, NC (#109)

"A professional clean facility. I was very impressed. Customer service was the best service I've had since moving to Charlotte. UPDATE: Over the weekend I had a question regarding my storage. I received assistance from Evelyn in the office. She stopped what she was doing to give me undivided attention. She was extremely friendly and helpful. Once again, a job well done!!!"

September 14, 2020
Rated 5.0 out of 5 stars Jovante white (on Google) at Life Storage, Charlotte, NC (#109)

"Personnel is awesome and experience was great‼️"

August 14, 2020
Rated 5.0 out of 5 stars Bobby Miller (on Google) at Life Storage, Charlotte, NC (#109)

"The staff at this location are great"

July 28, 2020
Rated 5.0 out of 5 stars Dolly Hardy (on Google) at Life Storage, Charlotte, NC (#109)

"Nice location"

July 28, 2020
Rated 5.0 out of 5 stars Kelly H. (on Yelp) at Life Storage, Charlotte, NC (#109)

"I was sent here from another location. The space was clean and in good order. Definitely will recommend to all my friend and family."

June 28, 2020
Rated 5.0 out of 5 stars Mandy Dunn (on Google) at Life Storage, Charlotte, NC (#109)

"This facility is very clean and the customer service is excellent Jeffrey was amazing"

June 28, 2020
Rated 2.0 out of 5 stars Alec M. (on Yelp) at Life Storage, Charlotte, NC (#109)

"After reading the reviews online I thought that this Life Storage facility would be a good location to store my motorcycle while I moved. Talk about a comedy of errors. I first called the 1-800 number and spoke to a person in a central reservation office, who reserved a unit for me at the size specifications needed. I emphasized that I would be storing a motorcycle. I was provided with a reservation number and confirmation email for a storage unit at the size necessary to store my motorcycle. When I arrived at this location, there was no record of my reservation, despite showing them the reservation number and confirmation emails that the reservation has been made. Not to worry I thought, things can get confused, so we'll just start the process over again. I rented a storage unit, and a few weeks later my motorcycle arrived after being shipped cross-country. When I finally found the storage unit they had reserved for me, there was absolutely no way that I could park a motorcycle in the unit. It didn't have a garage door and was an interior unit, meaning that in order to get to the unit you had to open a door no larger than a typical back door of a house and walk down a 2.5 to 3 foot aisle. There is no way I could get a motorcycle into or out of that location. By that point I had explained at least 7 to 8 times that I would be storing a motorcycle, and had provided all the paperwork requested to show that I was storing a motor vehicle. For Life Storage staff reading this, a motorcycle is a motor vehicle with two wheels and an engine, at about the clearance height of a typical two or four door sedan car. This isn't rocket science. I went back to the front desk and explained that there was no way I would be able to use the unit assigned to me, and once again I was storing a motorcycle. The front desk attendant was kind enough to locate another unit with a garage door and exterior access. When I got to that unit, it was an exterior unit, but with at least a 6 inch curb height between the pavement and the door (see photo). Once again I had to go back to the front desk and explain that I was storing a motorcycle. There is no way I could lift a 650+ pound motorcycle over this curb height, nor drive it over this curb height without tremendous damage to the vehicle. Finally, a small unit was located that had a slight curb height, but I was at least able to get the motorcycle into the unit. It wasn't all that clean, but for the short term it will suffice. It amazed me that after at least 10 to 12 times telling staff that I was storing a motorcycle they kept assigning me units that were incapable of meeting my storage need. It amazed me that their computer system couldn't tell the staff which units could or could not accept a motor vehicle. While the staff were friendly, and were trying to help, it also struck me that they were getting annoyed by me coming back to say time after time that I was storing a motorcycle and the units they kept assigning me couldn't meet this need. I even said "Just give me a unit that a car can be stored in," regardless of price, just give me something that I can use. I paid insurance costs several times, at least was credited once, but this was just a comedy of errors."

June 08, 2020
Rated 5.0 out of 5 stars Lock S. (on Yelp) at Life Storage, Charlotte, NC (#109)

"Man there is nothing bad to say about the folks it doesnt matter who is in the office they always have a smile on there face and treat you better than your own family would i now know why they call it life storage once you rent a unit you become a lifer prices are great and they are always updating the property thanks you guys"

March 11, 2020
Rated 5.0 out of 5 stars Angela Young (on Google) at Life Storage, Charlotte, NC (#109)

"Kenya helped me out quite a bit when I stopped in for a visit to the location just off Monroe Road. She was friendly & provided excellent customer service. Very clean establishment - though the location didnt have the unit size I needed, she offered other locations closer to downtown that Ill be looking into when we start our moving process."

February 12, 2020
Rated 5.0 out of 5 stars Samantha Galles (on Google) at Life Storage, Charlotte, NC (#109)

"Kenya helped us get set up, she was very polite, friendly, and professional. The property is very clean and safe."

February 01, 2020
Rated 5.0 out of 5 stars Angela C. (on Yelp) at Life Storage, Charlotte, NC (#109)

"Small, clean storage location and away from traffic. The representative was really nice & knowledgeable about the units."

January 28, 2020
Rated 5.0 out of 5 stars Melissa McCaslin (on Google) at Life Storage, Charlotte, NC (#109)

"Easy to setup a new unit, affordable storage options, excellent customer care/support, very clean and safe facility! Kenya was exceptional in our customer experience."

January 28, 2020
Rated 5.0 out of 5 stars Billy Constangy (on Google) at Life Storage, Charlotte, NC (#109)

"Pamela has always been a huge help and the staff is very friendly. Would definitely recommend!"

December 31, 2019
Rated 5.0 out of 5 stars Sharyn (on LifeStorage.com) at Life Storage, Charlotte, NC (#109)

"The facility that I rented from were very very nice at each encounter, and very pleasant and always helpful."

December 28, 2019
Rated 5.0 out of 5 stars Chris P. (on Yelp) at Life Storage, Charlotte, NC (#109)

"I went to rent out a storage unit today and I was helped by Cynthia. She was very helpful, patient and informative, she also made the process super easy. Highly recommend this location and I will be referring people to come here!"

December 26, 2019
Rated 5.0 out of 5 stars lock smith (on Google) at Life Storage, Charlotte, NC (#109)

"Cynthia was great very helpful and very friendly would recomend everyone to come here."

December 18, 2019
Rated 5.0 out of 5 stars Traci Meaders (on Google) at Life Storage, Charlotte, NC (#109)

"CJ was very helpful. His customer service was awesome!"

November 19, 2019

Features & Info

Contact-free rental with "Rent Now"

You can rent a storage unit without coming to our store office. Choose the Rent Now option when selecting a storage unit and you will make your payment, get your access code, and go right to your space to move in. Our video shows you how it works.

Tips for packing your storage unit

If you've never used a storage unit before, this video will show you some great Pro Tips that will help make the process easier and prevent common mistakes. Save yourself some time, and learn how to keep your belonging safe in storage.

Serving Charlotte and Matthews

Our self storage facility on Orchard Lake Dr is located northeast of the Matthews Township Pkwy, between Monroe Rd and Lucy Jane Ln, near McAlpine Crrek Park. Click here for directions to this Life Storage.

At Life Storage Facility #109, we offer great property security systems and clean, affordable storage units to rent for the residents of Matthews, Myers Park, Mint Hill, and other neighborhoods in Charlotte, NC. Call us with questions, reserve online, or click here to compare other storage units in Charlotte.

Rental Requirements:

  • Insurance required
  • Storage insurance available (third party)
  • $29 admin fee
  • Payments due monthly, with a minimum of one month rental

Payment Options:

  • Cash
  • Check
  • Visa
  • Mastercard
  • American Express
  • Discover
  • Auto-payment