*Storage unit size is approximate.Offers and promotions are restricted to specially marked spaces based on availability. Offers and promotions may not be combined with other offers or promotions, and are limited to new rentals - space transfers and additional rentals are excluded. Pricing and discounts may exclude fees and costs for additional services.
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Are you looking for a storage facility in Charlotte, NC near Matthews? Look no further than Life Storage! Life Storage is a premier self-storage facility located in the heart of Charlotte, NC. Our facility is conveniently located off of I-485 and is just minutes away from Matthews. We offer a wide variety of storage unit sizes and amenities to meet your needs. Our facility is secure, clean, and well-maintained, and our friendly staff is available to help you find the perfect storage solution for your needs. Whether you need to store furniture, business supplies, or recreational equipment, Life Storage has the perfect storage unit for you. We also offer climate-controlled units to protect your items from extreme temperatures and humidity. Our facility also offers 24-hour access, so you can access your items whenever you need them. With our competitive rates and excellent customer service, Life Storage is the perfect choice for all your storage needs.
11838 University City BlvdCharlotte, NC 2821312.3 Miles Away
Customer Reviews - Life Storage #109, Charlotte
We at Life Storage want to maintain the best storage facilities in Charlotte, and in every city where we do business.
Take a look at all the good things our customers say about this Life Storage, and all of our stores! It thrills us to give customers the best customer service possible, and to hear when they are pleased with how we have taken care of their storage needs.
"Keith was amazing! He turned an experience that was stressful everywhere else into a breeze here. He showed me the units that were available and even stayed after closing to assist me in getting my unit. He also showed me how to properly use my lock. The property is well maintained and clean. Definitely using life storage again when needed! Thank you again and so grateful for the smooth process!"
"Life Storage has very nice units but the one on Wallace Lane is terrible. I wish I could write a book about this place but I can't. There is no one ever in the office and there's always suspicious looking people hanging out in the back. I literally called almost every number listed on Google and no one answered the phone after trying for nearly 2 hours; I gave up eventually. The website says a vacate form is required to move out but apparently that information is false. They have multiple fax numbers listed and known of them work. I wouldn't recommend this place."
"Great experience, clean units, no issues during my 2 month stint (between houses). On moving day I showed up with a truck too full for one unit, and they were able to quickly and efficiently get me another unit."
"Jasmine K. is so amazing & helpful! I can’t say enough good things about the work she is doing. I love this location. It’s always clean & storages available for a good price. Will always use them when I’m in need of storage."
"I just want to say how thankful I am for the store manager Jasmine. She was so pleasant to me from her initial call to introduce herself and set up a time for me to come in to when I arrived and needed help moving some of my stuff in because it was raining and I was moving my stuff by hand and I don’t have a car. She was so understanding and patience. She definitely went the extra mile to make sure my experience was great! After having a bad day with the frustrations of moving Jasmine definitely made my day!! If you looking for a storage space this the place to go!!"
"The store manager Jasmine was extremely pleasant when visiting the store. She answered all my questions and was very patient. She provided top-tier customer service, and gave me helpful information to help me choose the correct space. She also showed me products that would protect my furniture upon my move. Looking forward to storing my items with you guys in the New Year!!!!!"
"I am a customer of this storage unit unfortunately... there aren't enough employees for this company so I have only ever seen one person at a building ever.... and I had a reservation for a particular date, and no one notified me when they had to close for the day.... I had paid for a trailer and everything. Luckily I spoke to a rep and got a storage unit but it was not what I wanted AT ALL. I MADE A COMPLAINT AND STILL HAVENT BEEN REACHED OUT TO BY ANYONE. DO NOT GET A UNIT WITH THEM"
"Loved the price, and the customer service on the phone which is why I signed up. The unit is clean and wonderful. Was promised as part of the move-in a cargo van which did not take place had to go rent a U-Haul. The sign on the door and the gate says you have access till 9:00 pm. Unfortunately not true sitting in front of the unit at 6:13 p.m. could not get in the gate to unload the truck so I had to rent the U-Haul an additional day. I will definitely be taking this up with customer service. Beyond frustrated extremely hot day hired help and u haul has to run into a second day."
"Samantha was professional, friendly, and accommodating in helping us access our storage unit we could not find the keys for. (We had to have the locks "ground" off.) We have done business at the Orchard Lake location for many years. It is convenient and safe. Thank you Samantha!"
"I was able to reserve a unit and then come look at it to make sure it was going to fit my needs. Jeffrey was very helpful and answered all my questions. I came to the store to sign off on my paperwork and they were closed bc I couldn’t physically be there on my moving in day. Mary from another store drove (bc everything has to be done at the store you’re renting from) to accommodate me to get my paperwork finalized. Everyone has been so helpful, pleasant, easy to work with and just outstanding all around."
"Dre at the front desk was great and so we're the women I talked to at headquarters!! Clearly this company cares a lot about customer satisfaction.
I'd never had storage units before so I was a complete newbie! I needed two climate controlled units for my move and everyone I worked with went above and beyond to help me out.
I was impressed that the communication from headquarters was so clear and on point with the local office (Dre). Sometimes when you work with big companies you never know if the right hand knows what the left is doing that but was not the case here. Dre walked me out and helped me unlock and lock my units and even found an alternative if I needed a larger space. I felt respected and taken care of. I would definitely recommend them and use them again."
"Dre provided excellent customer service at the Orchard Lake Dr location. Life Storage space presented clean, well-lit and ready for your storage needs. Traditional,air conditioned and outdoor storage was well explained. The prices are very reasonable. Life Storage also had a gift waiting for me when I purchased my unit. Thank you Life Storage!!!"
"A professional clean facility. I was very impressed. Customer service was the best service I've had since moving to Charlotte.
Over the weekend I had a question regarding my storage. I received assistance from Evelyn in the office. She stopped what she was doing to give me undivided attention. She was extremely friendly and helpful. Once again, a job well done!!!"
"After reading the reviews online I thought that this Life Storage facility would be a good location to store my motorcycle while I moved. Talk about a comedy of errors. I first called the 1-800 number and spoke to a person in a central reservation office, who reserved a unit for me at the size specifications needed. I emphasized that I would be storing a motorcycle. I was provided with a reservation number and confirmation email for a storage unit at the size necessary to store my motorcycle. When I arrived at this location, there was no record of my reservation, despite showing them the reservation number and confirmation emails that the reservation has been made. Not to worry I thought, things can get confused, so we'll just start the process over again. I rented a storage unit, and a few weeks later my motorcycle arrived after being shipped cross-country. When I finally found the storage unit they had reserved for me, there was absolutely no way that I could park a motorcycle in the unit. It didn't have a garage door and was an interior unit, meaning that in order to get to the unit you had to open a door no larger than a typical back door of a house and walk down a 2.5 to 3 foot aisle. There is no way I could get a motorcycle into or out of that location. By that point I had explained at least 7 to 8 times that I would be storing a motorcycle, and had provided all the paperwork requested to show that I was storing a motor vehicle. For Life Storage staff reading this, a motorcycle is a motor vehicle with two wheels and an engine, at about the clearance height of a typical two or four door sedan car. This isn't rocket science. I went back to the front desk and explained that there was no way I would be able to use the unit assigned to me, and once again I was storing a motorcycle. The front desk attendant was kind enough to locate another unit with a garage door and exterior access. When I got to that unit, it was an exterior unit, but with at least a 6 inch curb height between the pavement and the door (see photo). Once again I had to go back to the front desk and explain that I was storing a motorcycle. There is no way I could lift a 650+ pound motorcycle over this curb height, nor drive it over this curb height without tremendous damage to the vehicle. Finally, a small unit was located that had a slight curb height, but I was at least able to get the motorcycle into the unit. It wasn't all that clean, but for the short term it will suffice. It amazed me that after at least 10 to 12 times telling staff that I was storing a motorcycle they kept assigning me units that were incapable of meeting my storage need. It amazed me that their computer system couldn't tell the staff which units could or could not accept a motor vehicle. While the staff were friendly, and were trying to help, it also struck me that they were getting annoyed by me coming back to say time after time that I was storing a motorcycle and the units they kept assigning me couldn't meet this need. I even said "Just give me a unit that a car can be stored in," regardless of price, just give me something that I can use. I paid insurance costs several times, at least was credited once, but this was just a comedy of errors."
"Man there is nothing bad to say about the folks it doesnt matter who is in the office they always have a smile on there face and treat you better than your own family would i now know why they call it life storage once you rent a unit you become a lifer prices are great and they are always updating the property thanks you guys"
"Kenya helped me out quite a bit when I stopped in for a visit to the location just off Monroe Road. She was friendly & provided excellent customer service. Very clean establishment - though the location didnt have the unit size I needed, she offered other locations closer to downtown that Ill be looking into when we start our moving process."
"I went to rent out a storage unit today and I was helped by Cynthia. She was very helpful, patient and informative, she also made the process super easy. Highly recommend this location and I will be referring people to come here!"
"Everyone I spoke to at this business has been so friendly and helpful-From the woman who I spoke to on the phone and set my reservation up to the manager at the office (CJ)....
I am a single mom & I called a few different places, most seemed like they were trying to give me the run-around or wouldn't give me direct answers to my questions. One tried really hard to pressure me into coming in immediately to get there last unit and to discuss the financial aspect bc she couldn't give me correct info on the phone...I hate when businesses do that to me (seems to me bc I'm a young female)
BUT the important thing is that Life Storage was straight up with me from the start, honest and respectful. Plus they are so kind and gave great customer service.
The units are clean and seem very secure. They offer a great deal on a moving van, reasonable prices and reasonable insurance as well.
I would highly recommend Life Storage to any of my friends and family =B"
"Easy access and very clean. Priced right and extremely courteous staff. I stored my 1929 Model A Ford and rarely did I have to dust or re-wash due to the gaps at the door or roof. Never disappointed!"
"Quick, easy, well organized a credit to the concept of Customer Service.
I called the contact number and Aaron answered. After finding out what and when I needed a unit (NOW!) he checked the available units ( I'm under the impression that his office handles all locations) and told me there were 2 available at the location I wanted. After which he informed me of way to save some money by giving all the information on line needed for the rental agreement and the use of a truck to move for free ( not sure if this was a part of a special or not). Thanks Aaron, great job.
After logging into their site and filling out the information they would need for the contract , which was well organized, I summited it and headed out to their location. While in route Jim called to confirm that he had received the information, that the unit had been reserved and asked when I would be coming by. ' About 15 minutes according to Google' I replied. ( took 20 :-) ) When I arrived I was met with a warm friendly face and introductions were exchanged. He then took me to the unit to get a first hand view of the unit to make sure it was the size needed then back to the office to do the paperwork.
I found the premises and building to be very well kept, the people professional in courteous and the entire process well organized. Good prices and great customer service =M ( No, never have met these people before today and they are not uncle Joe's friends; I was and am truly impressed by what I experienced today)."
"The easy to navigate website helped me get a head start on processing, and also saved me an additional $25.
Excellent customer service. CJ was professional, friendly, and highly organized. He made it possible for me to keep to my extremely tight schedule, and followed through with researching options for me.
Life Storage also had great price deals. I am very happy with my choice. The next time I require a storage facility, I will return to this location."
"CJ is Very Professional. Always cheerful and respectful, " Happy to Help" Additude that I find refreshing. No matter when I visit, He is busy with some kind of task, fresh paint, moving discards, checking locks - which by the way I personally appreciate - he called me immediately when he saw my lock was not secure That was A VERY VERY BIG DEAL to me! I believe the change of name was just that a name change - same great customer service I am looking forward to. Thank you for keeping one of your finest assetts - CJ!"
"CJ did a great job welcoming me and helping me get set up, and even when I closed my account he showed me the same respect and consideration as when I first came. He did a great job and I very much appreciated it. Should I need to store things again, this will be my first and only destination."
"I truly enjoy walking into the Uncle Bob's [Life Storage] where my things are and just being helped by the "Friendly staff" that is there. I will definitely recommend people to the one I do business with. "
"CJ is the BEST at resolving any kind of problem a customer may have. He is very patient and LISTENS. I am very appreciative of him. Being a single mom, I need all of the help I can get and he has helped me immensely! Thank you CJ!"
To help move your belongings from your vehicle to your space, we offer moving carts and dollies to make it easier! You'll find our carts near every main entrance. Please return it when your done!
Contact-free rental with "Rent Now"
You can rent a storage unit without coming to our store office.
Choose the Rent Now option when selecting a storage unit and you will make your payment, get your access code, and go right to your space to move in.
Our video shows you how it works.
Tips for packing your storage unit
If you've never used a storage unit before, this video will show you some great Pro Tips that will help make the process easier and prevent common mistakes.
Save yourself some time, and learn how to keep your belonging safe in storage.
At Life Storage Facility #109, we offer great property security systems and clean, affordable storage units to rent for the residents of Matthews, Myers Park, Mint Hill, and other neighborhoods in Charlotte, NC. Call us with questions, reserve online, or click here to compare other storage units in Charlotte.
Store Office Hours
Tue: 9:30 am - 6:00 pm
Wed: 9:30 am - 6:00 pm
Thu: 9:30 am - 6:00 pm
Fri: 9:30 am - 6:00 pm
Sat: 8:30 am - 5:00 pm
Facility Access Hours
Monday: 6:00 am - 10:00 pm
Tuesday: 6:00 am - 10:00 pm
Wednesday: 6:00 am - 10:00 pm
Thursday: 6:00 am - 10:00 pm
Friday: 6:00 am - 10:00 pm
Saturday: 6:00 am - 10:00 pm
Sunday: 6:00 am - 10:00 pm
Storage insurance available (third party)
$29 admin fee
Payments due monthly, with a minimum of one month rental