Self Storage Units near Matthews in Charlotte, NC 28270

"Loved the price, and the customer service on the phone which is why I signed up. The unit is clean and wonderful. Was promised as part of the move-in a cargo van which did not take place had to go rent a U-Haul. The sign on the door and the gate says you have access till 9:00 pm. Unfortunately not true sitting in front of the unit at 6:13 p.m. could not get in the gate to unload the truck so I had to rent the U-Haul an additional day. I will definitely be taking this up with customer service. Beyond frustrated extremely hot day hired help and u haul has to run into a second day."

"Samantha was professional, friendly, and accommodating in helping us access our storage unit we could not find the keys for. (We had to have the locks "ground" off.) We have done business at the Orchard Lake location for many years. It is convenient and safe. Thank you Samantha!"

"Very helpful and nice in the office. Was very willing to help. Made this transition easy"

"I was able to reserve a unit and then come look at it to make sure it was going to fit my needs. Jeffrey was very helpful and answered all my questions. I came to the store to sign off on my paperwork and they were closed bc I couldn’t physically be there on my moving in day. Mary from another store drove (bc everything has to be done at the store you’re renting from) to accommodate me to get my paperwork finalized. Everyone has been so helpful, pleasant, easy to work with and just outstanding all around."

"Awesome service"

"Dre at the front desk was great and so we're the women I talked to at headquarters!!  Clearly this company cares a lot about customer satisfaction. I'd never had storage units before so I was a complete newbie!  I needed two climate controlled units for my move and everyone I worked with went above and beyond to help me out. I was impressed that the communication from headquarters was so clear and on point with the local office (Dre). Sometimes when you work with big companies you never know if the right hand knows what the left is doing that but was not the case here. Dre walked me out and helped me unlock and lock my units and even found an alternative if I needed a larger space. I felt respected and taken care of. I would definitely recommend them and use them again."

"Dre provided excellent customer service at the Orchard Lake Dr location. Life Storage space presented clean, well-lit and ready for your storage needs. Traditional,air conditioned and outdoor storage was well explained. The prices are very reasonable. Life Storage also had a gift waiting for me when I purchased my unit. Thank you Life Storage!!!"

"Great place . Nice staff"

"Everytime we have a problem things are resolved efficiently and we are always treated with respect. Great Service!!"

"Always polite and ready to help even with all the changes during this pandemic."

"A professional clean facility. I was very impressed. Customer service was the best service I've had since moving to Charlotte. UPDATE: Over the weekend I had a question regarding my storage. I received assistance from Evelyn in the office. She stopped what she was doing to give me undivided attention. She was extremely friendly and helpful. Once again, a job well done!!!"

"Personnel is awesome and experience was great‼️"

"The staff at this location are great"

"Nice location"

"I was sent here from another location. The space was clean and in good order. Definitely will recommend to all my friend and family."

"This facility is very clean and the customer service is excellent Jeffrey was amazing"

"After reading the reviews online I thought that this Life Storage facility would be a good location to store my motorcycle while I moved. Talk about a comedy of errors. I first called the 1-800 number and spoke to a person in a central reservation office, who reserved a unit for me at the size specifications needed. I emphasized that I would be storing a motorcycle. I was provided with a reservation number and confirmation email for a storage unit at the size necessary to store my motorcycle. When I arrived at this location, there was no record of my reservation, despite showing them the reservation number and confirmation emails that the reservation has been made. Not to worry I thought, things can get confused, so we'll just start the process over again. I rented a storage unit, and a few weeks later my motorcycle arrived after being shipped cross-country. When I finally found the storage unit they had reserved for me, there was absolutely no way that I could park a motorcycle in the unit. It didn't have a garage door and was an interior unit, meaning that in order to get to the unit you had to open a door no larger than a typical back door of a house and walk down a 2.5 to 3 foot aisle. There is no way I could get a motorcycle into or out of that location. By that point I had explained at least 7 to 8 times that I would be storing a motorcycle, and had provided all the paperwork requested to show that I was storing a motor vehicle. For Life Storage staff reading this, a motorcycle is a motor vehicle with two wheels and an engine, at about the clearance height of a typical two or four door sedan car. This isn't rocket science. I went back to the front desk and explained that there was no way I would be able to use the unit assigned to me, and once again I was storing a motorcycle. The front desk attendant was kind enough to locate another unit with a garage door and exterior access. When I got to that unit, it was an exterior unit, but with at least a 6 inch curb height between the pavement and the door (see photo). Once again I had to go back to the front desk and explain that I was storing a motorcycle. There is no way I could lift a 650+ pound motorcycle over this curb height, nor drive it over this curb height without tremendous damage to the vehicle. Finally, a small unit was located that had a slight curb height, but I was at least able to get the motorcycle into the unit. It wasn't all that clean, but for the short term it will suffice. It amazed me that after at least 10 to 12 times telling staff that I was storing a motorcycle they kept assigning me units that were incapable of meeting my storage need. It amazed me that their computer system couldn't tell the staff which units could or could not accept a motor vehicle. While the staff were friendly, and were trying to help, it also struck me that they were getting annoyed by me coming back to say time after time that I was storing a motorcycle and the units they kept assigning me couldn't meet this need. I even said "Just give me a unit that a car can be stored in," regardless of price, just give me something that I can use. I paid insurance costs several times, at least was credited once, but this was just a comedy of errors."

"Man there is nothing bad to say about the folks it doesnt matter who is in the office they always have a smile on there face and treat you better than your own family would i now know why they call it life storage once you rent a unit you become a lifer prices are great and they are always updating the property thanks you guys"

"Kenya helped me out quite a bit when I stopped in for a visit to the location just off Monroe Road. She was friendly & provided excellent customer service. Very clean establishment - though the location didnt have the unit size I needed, she offered other locations closer to downtown that Ill be looking into when we start our moving process."

"Kenya helped us get set up, she was very polite, friendly, and professional. The property is very clean and safe."

"Small, clean storage location and away from traffic. The representative was really nice & knowledgeable about the units."

"Easy to setup a new unit, affordable storage options, excellent customer care/support, very clean and safe facility! Kenya was exceptional in our customer experience."

"Pamela has always been a huge help and the staff is very friendly. Would definitely recommend!"

"The facility that I rented from were very very nice at each encounter, and very pleasant and always helpful."

"I went to rent out a storage unit today and I was helped by Cynthia. She was very helpful, patient and informative, she also made the process super easy. Highly recommend this location and I will be referring people to come here!"

"Cynthia was great very helpful and very friendly would recomend everyone to come here."

"CJ was very helpful. His customer service was awesome!"

"Excellent and knowledgeable"

"Everyone I spoke to at this business has been so friendly and helpful-From the woman who I spoke to on the phone and set my reservation up to the manager at the office (CJ).... I am a single mom & I called a few different places, most seemed like they were trying to give me the run-around or wouldn't give me direct answers to my questions. One tried really hard to pressure me into coming in immediately to get there last unit and to discuss the financial aspect bc she couldn't give me correct info on the phone...I hate when businesses do that to me (seems to me bc I'm a young female) BUT the important thing is that Life Storage was straight up with me from the start, honest and respectful. Plus they are so kind and gave great customer service. The units are clean and seem very secure. They offer a great deal on a moving van, reasonable prices and reasonable insurance as well. I would highly recommend Life Storage to any of my friends and family =B"

"Very fast service and easy set up! Very fair price for the space!"

"Clean, secured, great access and great customer service! CJ was always there for us! Highly recommend this location for your storage needs!"

"Great service"