Self Storage Facility near Albany in Troy, NY 12180

"Christian was very nice and helpful"

"Because of my job I move ALOT! So I’ve had to deal with tons of storage facilities. Christian was by far the nicest most helpful representative. And the facility is nice and new! I’m really happy I got his help, I will be recommending this facility to everyone at work!"

"New facility is very nice. Manger is super helpful"

"Storage is great! Manager is nice! In and out very smooth"

"Loved how clean everything was and the manager was very sweet and answered all my questions and any concerns I had. Super professional 👍🏽"

"Relaxed, concise, comprehensive"

"Very good! Good tour and hospitality"

"I've been a client for a month. I absolutely appreciate the store manager's assistance. I recommend life storage for short or long term use. I recently did a transfer from a bigger storage unit into a smaller one. I'm happy they had available options for me to choose from. I like that there are different units and that they have up to 5 levels. Its also climate controlled. It's affordable and it depends on your needs."

"From the original call to see if this site would work for me to move in day, Christian helped make it a smooth transaction. I needed a few boxes and I was glad he had them on site for me to buy."

"Couldn't have asked for better service."

"Perfect"

"Amazing customer service"

"Great customer service! Clean space even during construction."

"Very helpful and very polite. Explained everything very thoroughly."

"LifeStorage has a very convenient location and the site manager, Christian, makes the sign up process seamless and straightforward."

"Great service would recommend to anyone to come here Christian was very helpful"

"I think they should definitely finish renovating the place before they rent out storage units.. I had my stuff there for 2 months and it is very very dusty. Otherwise I would have kept it all there, but some parts of my clothes got ruined just from them sticking out the big sheet over it. They do have good prices at first. But I'd say wait until they are done renovating to put your stuff there. Just my opinion 🤷🏼‍♀️"

"Christian is awesome. Very friendly and extremely helpful and laid back. He assisted in picking out a unit that best fit our needs without trying to get us to purchase one just for the money. He went above and beyond to assist in any way possible and answered any questions i had with patience. The prices are reasonable the place is clean didn't see and rodents, rodent droppings nothing. I would recommend this place to anyone looking for a clean, inexpensive unit with an extremely nice and professional manager. Wish I could give Christan 10 stars 🌟."

"Exceptionally friendly staff. The manager was truly helpful trying to work with us to make it easy for the move. The facility is also clean and very accessible and the prices are exceptionally reasonable considering the location, The staff and cleanliness."

"I was assisted on the phone in getting a storage unit I asked the guy about a specific one and he told me yes to that one ended up with one I didn’t want in Philadelphia and I live in New York then told me wouldn’t be getting my refund for a couple days lack of brains is why they get a 2 star"

"Christian is a great employee"

"I am posting this review in response to the one star review below. We have rented here 3 times because my child attends RPI. All of our experiences were during the construction phases and we have never had a bad experience it has been ongoing in phases since we started renting in Dec of 2020 . Yes you do have to buy a lock, insurance is up to you. Your homeowner's policy will cover it, you can decline it or buy it. We buy it because my homeowners deductible is $2500. Not worth it for at most $1000 of dorm stuff. We box everything up and honestly we haven't had a problem with the construction dust but we tightly box everything  and anything if it did get dusty would just be dusted off anyways. Yes hours are limited closing at 5pm on Saturday and closed Sunday. I literally just asked my Alexa the hours for Life Storage on River Street in Troy and she told me the hours.  I am in Chicago and I know the hours for this Troy NY location! When planning a trip to come here to be sure plan ahead and call the manager! The Manager is awesome and accommodating. I recommend them especially if you have a student at RPI or Union. Or live locally in Troy. The great news if the final phase of construction is almost over! I look forward to a continued relationship with them! I considered giving them one less star out of sadness that we can't rent here this time because of construction and the final phase we can't get in until the end of May. We need a spot at the beginning of May. But the mamager is trying to find a spot for us. So still a 5 star review."

"Customer service good"

"Christian Barrientos was a great help! When we needed extra time he obliged us when he was under no obligation to, he provided courteous, considerate, and professional service!"

"Friendly staff. Very helpful."

"Very helpful and nice and professional nothing was left out I know what I need to know thank you"

"Building is still under construction so at the moment units are basically sheds inside an old (historic) warehouse. If you're looking for an inexpensive place to store items this is a great place. The manager goes out of the way to help you and make sure you understand everything."

"My mom got a storage unit here and Christian was a huge help during the entire process! I would definitely recommend Life Storage!"

"I am new to renting storage and had a million questions. The on site manager was great, really patient with me and answered all my questions. the facility itself though could use some work- i actually passed it a few times when I was first trying to find the location- it looks like an old empty warehouse. great prices and great service though so I guess its worth it."

"(Reposting from Yelp) Do not use the location for storage. when you arrive, you get sold upcharge items that you weren't told about over the phone including a lock, a tarp to cover your belongings because there is an immense amount of dust due to the ongoing construction, and insurance which is not mentioned when booking. the construction that is going on blocks the loading bay leaving an old wooden flight of stairs as the only way to access the facility, not convenient for heavy items. The only positive point of this review is that the onsite Officer worker is extremely helpful and kind, however he is obviously limited in his capabilities to help by the management. I was moving in on a Sunday, which usually is not a day that the facility is open, because they are only open during office hours due to construction, so I had to come the Saturday before that to access my things. When I arrived after a 4 hour car ride, a sign posted on the door said modified weekend hours, Saturday 12:30-500, Sunday 12-4. i arrived at 11am. I paid to stay in a hotel room overnight and for a parking garage because my belongings were going to have to stay in my car overnight. When I asked how I could've known about the hours, the response was that the sign on the door was the only way to know. i had been at the office less than 2 weeks before that and had asked what I could do about a Sunday move in and then staying over in a hotel was suggested. the facility is not nice, has limited access, and the management clearly is just trying to make money while construction is going on. TLDR: AVOID AT ALL COSTS"

"Do not use the location for storage. when you arrive, you get sold upcharge items that you weren't told about over the phone including a lock, a tarp to cover your belongings because there is an immense amount of dust due to the ongoing construction, and insurance which is not mentioned when booking. the construction that is going on blocks the loading bay leaving an old wooden flight of stairs as the only way to access the facility, not convenient for heavy items. The only positive point of this review is that the onsite Officer worker is extremely helpful and kind, however he is obviously limited in his capabilities to help by the management. I was moving in on a Sunday, which usually is not a day that the facility is open, because they are only open during office hours due to construction, so I had to come the Saturday before that to access my things. When I arrived after a 4 hour car ride, a sign posted on the door said modified weekend hours, Saturday 12:30-500, Sunday 12-4. i arrived at 11am. I paid to stay in a hotel room overnight and for a parking garage because my belongings were going to have to stay in my car overnight. When I asked how I could've known about the hours, the response was that the sign on the door was the only way to know. i had been at the office less than 2 weeks before that and had asked what I could do about a Sunday move in and then staying over in a hotel was suggested. the facility is not nice, has limited access, and the management clearly is just trying to make money while construction is going on. TLDR: AVOID AT ALL COSTS"

"Never would have thought something like this will happen. I moved in last month everything seemed fine... well all of my sneakers(very expensive) and my husbands sneakers were stolen and some of my 6 months olds stuff GONE! When we moved in no one seen what unit we were in except the guy in the office, there was construction workers around, and some others but they were on the other side. We moved in about 60+ boxes of shoes and about 40 are gone. Theres a sign that says there is video surveillance and when I asked the guy in the office he said there is none and just brushed it off. I told him some items were stolen and he said “ oh no how did that happen” he did not care at all. The lock was messed with and I have the pictures. Very disheartening because We work hard for our things for someone to feel so entitled to take what doesn't belong to them is absolutely disgusting."

"DO NOT GO HERE I REPEAT DO NOT GO HERE !!!!!!!!!!!!!!!!!!!! THESE PEOPLE ARE THEIFS ONE OF MY FAMILY MEMBERS WORKED WITH THIS COMPANIE AND ALMOST EVERY PAIR OF SHOES THEY HAD WERE STOLEN EVEN BABY ITEMS !!! AND ALL OF A SUDDEN THERE CAMERAS DONT WORK THEY DID NOTHING ABOUT THIS ISSUE !! AND HAD NO COMPASION THEY WILL BE HEARING FROM MY LAWYERS ! IF I COULD GIVE NO STARS I WOULD !!!"

"Christian was very helpful. He explained the ongoing renovations to me but assured me my items would still be safe. Good prices!"

"Great service!"

"Moving is an immensely hectic process especially during a pandemic. Christian put my mind at ease and really made the moving process such a hassle free experience."

"Manager was super helpful and move in was fast"

"Great customer service, always kind and accommodating"

"Christian is absolutely the best hands down!! He went above and beyond to help me while in the process of my move and was really nice. I can’t thank him enough for taking away some of my hassle while moving."

"Lovely discreet location great first time discounts and guanine pleasant costumer service Christian ur amazing thanks !"

"This place was ready when I needed it. The representative was very polite, kind, and answered all my questions. Not to mention, got right back to me within minutes to make my appt. And tour. Very inexpensive. Highly recommend."

"Very kind and helpful company"

"Had a very smooth and easy experience -- the manager was kind and helpful. Very clean location!"

"Helped a friend move in here and it was such an easy process. Christian was super helpful and the space was really clean!"

"Manager was very helpful. Good prices."

"Excellent customer service! The manager went above and beyond to assist me!"

"Chris is great! Smooth process, fair price."

"Rich was very helpful with helping me selecting the size unit I needed. The place is very clean as well."

"New management is nice and very informed. Reasonable prices. Christian was very helpful in answering my questions."

"Met Chris great guy love the storage."

"Talked Chris help with unit. Have an issue will help resolve."

"New manager is very nice. Answered all my questions super helpful."

"Great new staff Shanta. Promise new changes. Looking forward"

"Had a very smooth and easy experience renting a unit here. Staff went above and beyond to help me set everything up over the phone as I was helping my brother out of state. Thank you!"

"New owners and they are very nice and helpful"