Storage Units near Albany in Troy, NY, 12180

"I am new to renting storage and had a million questions. The on site manager was great, really patient with me and answered all my questions. the facility itself though could use some work- i actually passed it a few times when I was first trying to find the location- it looks like an old empty warehouse. great prices and great service though so I guess its worth it."

"(Reposting from Yelp) Do not use the location for storage. when you arrive, you get sold upcharge items that you weren't told about over the phone including a lock, a tarp to cover your belongings because there is an immense amount of dust due to the ongoing construction, and insurance which is not mentioned when booking. the construction that is going on blocks the loading bay leaving an old wooden flight of stairs as the only way to access the facility, not convenient for heavy items. The only positive point of this review is that the onsite Officer worker is extremely helpful and kind, however he is obviously limited in his capabilities to help by the management. I was moving in on a Sunday, which usually is not a day that the facility is open, because they are only open during office hours due to construction, so I had to come the Saturday before that to access my things. When I arrived after a 4 hour car ride, a sign posted on the door said modified weekend hours, Saturday 12:30-500, Sunday 12-4. i arrived at 11am. I paid to stay in a hotel room overnight and for a parking garage because my belongings were going to have to stay in my car overnight. When I asked how I could've known about the hours, the response was that the sign on the door was the only way to know. i had been at the office less than 2 weeks before that and had asked what I could do about a Sunday move in and then staying over in a hotel was suggested. the facility is not nice, has limited access, and the management clearly is just trying to make money while construction is going on. TLDR: AVOID AT ALL COSTS"

"Do not use the location for storage. when you arrive, you get sold upcharge items that you weren't told about over the phone including a lock, a tarp to cover your belongings because there is an immense amount of dust due to the ongoing construction, and insurance which is not mentioned when booking. the construction that is going on blocks the loading bay leaving an old wooden flight of stairs as the only way to access the facility, not convenient for heavy items. The only positive point of this review is that the onsite Officer worker is extremely helpful and kind, however he is obviously limited in his capabilities to help by the management. I was moving in on a Sunday, which usually is not a day that the facility is open, because they are only open during office hours due to construction, so I had to come the Saturday before that to access my things. When I arrived after a 4 hour car ride, a sign posted on the door said modified weekend hours, Saturday 12:30-500, Sunday 12-4. i arrived at 11am. I paid to stay in a hotel room overnight and for a parking garage because my belongings were going to have to stay in my car overnight. When I asked how I could've known about the hours, the response was that the sign on the door was the only way to know. i had been at the office less than 2 weeks before that and had asked what I could do about a Sunday move in and then staying over in a hotel was suggested. the facility is not nice, has limited access, and the management clearly is just trying to make money while construction is going on. TLDR: AVOID AT ALL COSTS"

"Never would have thought something like this will happen. I moved in last month everything seemed fine... well all of my sneakers(very expensive) and my husbands sneakers were stolen and some of my 6 months olds stuff GONE! When we moved in no one seen what unit we were in except the guy in the office, there was construction workers around, and some others but they were on the other side. We moved in about 60+ boxes of shoes and about 40 are gone. Theres a sign that says there is video surveillance and when I asked the guy in the office he said there is none and just brushed it off. I told him some items were stolen and he said “ oh no how did that happen” he did not care at all. The lock was messed with and I have the pictures. Very disheartening because We work hard for our things for someone to feel so entitled to take what doesn't belong to them is absolutely disgusting."

"DO NOT GO HERE I REPEAT DO NOT GO HERE !!!!!!!!!!!!!!!!!!!! THESE PEOPLE ARE THEIFS ONE OF MY FAMILY MEMBERS WORKED WITH THIS COMPANIE AND ALMOST EVERY PAIR OF SHOES THEY HAD WERE STOLEN EVEN BABY ITEMS !!! AND ALL OF A SUDDEN THERE CAMERAS DONT WORK THEY DID NOTHING ABOUT THIS ISSUE !! AND HAD NO COMPASION THEY WILL BE HEARING FROM MY LAWYERS ! IF I COULD GIVE NO STARS I WOULD !!!"

"Christian was very helpful. He explained the ongoing renovations to me but assured me my items would still be safe. Good prices!"

"Great service!"

"Moving is an immensely hectic process especially during a pandemic. Christian put my mind at ease and really made the moving process such a hassle free experience."

"Manager was super helpful and move in was fast"

"Great customer service, always kind and accommodating"

"Christian is absolutely the best hands down!! He went above and beyond to help me while in the process of my move and was really nice. I can’t thank him enough for taking away some of my hassle while moving."

"Lovely discreet location great first time discounts and guanine pleasant costumer service Christian ur amazing thanks !"

"This place was ready when I needed it. The representative was very polite, kind, and answered all my questions. Not to mention, got right back to me within minutes to make my appt. And tour. Very inexpensive. Highly recommend."

"Very kind and helpful company"

"Had a very smooth and easy experience -- the manager was kind and helpful. Very clean location!"

"Helped a friend move in here and it was such an easy process. Christian was super helpful and the space was really clean!"

"Manager was very helpful. Good prices."

"Excellent customer service! The manager went above and beyond to assist me!"

"Chris is great! Smooth process, fair price."

"Rich was very helpful with helping me selecting the size unit I needed. The place is very clean as well."

"New management is nice and very informed. Reasonable prices. Christian was very helpful in answering my questions."

"Met Chris great guy love the storage."

"Talked Chris help with unit. Have an issue will help resolve."

"New manager is very nice. Answered all my questions super helpful."

"Great new staff Shanta. Promise new changes. Looking forward"

"Had a very smooth and easy experience renting a unit here. Staff went above and beyond to help me set everything up over the phone as I was helping my brother out of state. Thank you!"

"New owners and they are very nice and helpful"