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7375 S Tenaya WayLas Vegas, NV 891136.7 Miles Away
Customer Reviews - Life Storage #794, Las Vegas
We at Life Storage want to maintain the best storage facilities in Las Vegas, and in every city where we do business.
Take a look at all the good things our customers say about this Life Storage, and all of our stores! It thrills us to give customers the best customer service possible, and to hear when they are pleased with how we have taken care of their storage needs.
"They were THE BEST PRICE and Jerry gave awesome customer service.
The only part I dont like is they ask for a review, which would be fine except TECHNOLOGY isnt always working and its a real pain in the ash."
"We love our experience with life storage, jerry the manager on-site was a huge help to us going above and beyond when our lock got jammed and hack sawed it off for us, and made sure we got into our unit! We are so happy with our choice at life storage."
"My company needed additional warehouse space with easy access for our truck and trailer. Jerry was great about showing me the available units and took the time to answer all my questions. Everything was clean and organized and the unit was perfect for our needs. Thanks Jerry!"
"The space was A nice size. Property managed extremely well. It was always clean and attendants were accessible if I needed help. Gate code easy to use. Very clean, which is why I was surprised to see so many rat droppings on my stuff. I will say I was very cautious about what I stored and how I packed but I had fish food that was torn into. Great smooth experience overall."
"Jerry was so very helpful with helping me not only view storage spaces but also in selecting which unit would be best for my needs! I’m super grateful
To have found this space- better than the others!"
"Manager Jerry B. guided us through the reservation process answering questions and suggesting units to fit to fit our needs and budget. On move in day the contract was clearly explained. Later he was on hand to fix a problem with the cylinder lock. He checked in with us to make sure all was well. Great representative for the company."
"I am a new customer and have only just started moving in my boxes, but already the mgr Jerry has been a huge help and a super nice guy all around! He was very patient with my *slightly* wild 3y/o son, not even getting visibly irritated when my son moved a price sign for some boxes for the 12th time!! In fact, Jer included him in the tour in fun ways-challenging him how many times could he jump up and try to touch the unit’s little rope hanging from the door 😊 and being very patient when I had to interrupt things several times to deal with my son!
Then when I brought boxes in to store, I came a bit too late to use the cart but Jer allowed me to use it really quick since I was alone and the boxes were very heavy! He saved me lots of time and probably a back injury as well lol! Thanks again for being considerate and helpful when you were in no way obligated to be! That shows the true character of someone and I can see that Jer not only cares about running a secure, clean and convenient storage facility, he also cares ab the human side of his job and making sure that the people who trust Life Storage with their belongings feel like they are valued and seen as more than just a dollar sign!
I am very glad my husband picked this facility out of the many available in our area! My husband is a disabled veteran and my ONLY complaint is that the military discount they offer is for active service members only. It’s important to remember that there are those men and women who were required to retire from the military for medical reasons and also those who retired after many years of service to our country who are not considered “active duty” but I believe that they should also be included in any “military discount” offered. My husband would still be active if he hadn’t lost his leg. It’s an issue I see in many places offering this discount. I am not complaining about the price of the storage unit (reasonable and standard prices btw) or about paying a few dollars more than I would have with an applied discount…but what may seem like an insignificant couple dollars off to some people, it’s the appreciation it represents that means quite a bit to those who receive it! Just a note to all business establishments…If you are going to offer a military discount-offer it to retired and disabled veterans as well! 😊.
All in all though I kept it 5 stars bc it isn’t a storage or customer service issue-its my opinion. It’s also not an issue unique to this business! The service at Life Storage on Bermuda 89183 and from the manager Jerry is deserving of 5 stars!!"
"Jerry was very nice, I recommend him.
I’d been a loyal customer from 2019 to 2023. My storage rental went from $79 to $220 during that time. When I moved out of my space in January they couldn’t even waive the one late fee."
"Great experience with Life Storage. People were great to work with. Had 2 separate units and never had a rat problem. Property is well taken care of. Gates always worked. I will rent from here again."
"I came in yesterday and a wonderful woman named Susan helped me. She answered all my crazy questions and didn't make me feel like a bother. She was very kind and understanding to my needs. I will definitely be renting a unit here next week when I move to town."
"Awesome customer service! Clean and easy access, lady that helped us was great! Had to ask her if she’s from here because all of the other storage places employees are jerks. Sorry I don’t remember her name but she’s from Summerlin lol"
"We rented a unit at the Bermuda & Cactus location. Jerry helped up and he was outstanding! The area is clean and well maintained. I’ve been to my unit a few times after hours and felt safe. Even saw a police vehicle drive around one time. Highly recommend Life Storage and really appreciate all Jerry has done to help!"
"Roses 🌹are Red. Violets are Blue 🔵. Jerry at Life Storage on Bermuda are for you.
From the initial call to the twentieth call, Jerry is welcoming, professional, informative, funny and kind.
Jerry answered every question, to my satisfaction and even gave suggestions of how to maximize my budget.😍
He explained things in a way that was well received without making me feel silly. His quirkiness made him even more adorable.
Jerry is what true "good customer service" is about."
"i recommend LifeStorage to anyone needing storage at a good price. indoor units are air conditioned, which is great in this heat. the checking/closing out, process was quick and easy and Jerry was very kind and generous. thank you all for the great service!"
"Jerry was extremely helpful with my move out process, including lending me a lock when it turned out I had to do the move out over 2 weeks. Management has always been very helpful when I had questions. A good facility."
"Rented a unit yesterday and realized the unit was too small. Jerry made the transition from the original unit to a bigger unit with no hassle. Everything was smooth. Also, Jerry made the first day of my move to the unit very easy... he's very helpful and answered every question i have. He even answer before i asked what's on my mind. I recommend this location... definitely deserve a 5 star A++++"
"Jerry & Anyssa went out of their way to help me. Anyssa walked me through the on line application and she was very patient with me. She explained everything in detail and she made me feel very comfortable in navigating my phone to fill the application. Jerry on the other hand, has been very polite, understanding, calling me and reminding me to come or if he had to reschedule my appointment with him, he did. My experience with this company has been exceptional. I have nothing but good things to say about my experience every time I called or came in person. Both Jerry and Anyssa should be recognized for their exceptional customer service.
I work at Walmart at Customer Service and I will make sure that everyone I come in contact with, will know about the wonderful experience I have had with Life Storage at Bermuda and Cactus."
"Amazing experience with Jerry !! This location made it feel like home even for a moment . I would always recommend them and send so much love with the respect and assistance they provide is truly worthwhile !! Thank you all !!"
"Great customer service, support, and convenient. We just moved here and life storage saved our life literally. Especially Jerry, I think he’s the assistant manager if I remember. He is very helpful, and delightful to conversation with. He makes us want to store more things here lol. I appreciate and respect the positive attitude nd awsome characteristics. Keep up the good work too Jerry."
"Jerry was awesome! We came in on Friday of Memorial Day weekend and he was there to greet us and even though we did everything online he gave the extra personal touch of showing us around and giving us some great tips! So glad we chose this Life Storage!! Excellent customer service, clean and easy to navigate!"
"First time using a storage facility. Have read other good reviews about Life storage so I decided to go with them. Long story short they did not disappoint. Jerry, was the employee working that day Greeted me at the door and before anything else he asked me if I wanted a water which was nice considering it was 100° plus today. He went through all the details, pricing, everything and then he walked me around The property to show all the different units and what I'd be getting and answered every question I had. I rented a unit today. Another thing I noticed is The property is super clean and appears to be extremely secure which put my mind at ease. If you're looking for a storage facility trust me you can rent here worry free. Thanks again Life Storage and Jerry"
"Michelle and jerry were very helpful and professional they made this process very easy and pleasant for me they were wonderful and will be the reason i use life storage in the present and future. Amazing customer service"
"The place is horrible, it's infested with rats and the management tells you they have pest control twice a month . What a bunch of baloney ! The rats destroyed all my furniture , all belongings , I never had to deal with such a nightmare in my life . They tell you, of course, they are not responsible and that any damages are not covered by them . Owners never call you back and ignore you . Pls stay away from this place . And the shocking thing it's in Vegas , for crying out loud, not in some village in a third world country !! Shame on this business to have such an awful business and do people wrong when they pay high price ( that keeps going up too ) to keep their belongings!"
"This was my first experience with any sort of storage facility. Admittedly, after reading some pretty terrifying reviews around this city, I picked this location specifically for having great customer service. And they truly delivered.
I signed up for our unit over the phone through a call center but was informed I would be able to check in online and move in with zero contact. As a natural introvert, I sort-of loved that. However, I was curious about the staff and had a lot of questions about the unit, move-in/move-out process, and was met with fantastic vibes from every staff member I encountered.
We decided on their largest unit to house all of our "unsightly" belongings while we staged our house for sale. We had a modest 2 bedroom, 2 bath home and everything fit nicely without having to stack it all the way to the ceiling.
The access hours were more than accommodating for our needs. The move in/out process was simple and the staff was very kind to us.
When we moved out of the unit we swept up and followed the email delivered move out instructions which were clear, precise and very easy.
If you're looking for a straight forward and painless storage process, I'd definitely make this your first stop."
"First of all I would like to thank Jennifer for all her help and being so attentive. I reserved online a storage space, once there I was greeted by Jennifer. She asked a few questions and helped me get a unit just the size I needed. Also informed me of the current monthly specials to see which one was best for me. Everything took about 10 minutes and I was in my way! I felt very reassured with their high end security that automatically logs in everyone that enters and opens the gate & garage door which was perfect for me knowing that my things would have that added security I did not find anywhere else. Thanks again! I'm very happy!"
"Overall is was a really good experience for my temporary storage unit.
The corner where my unit was a place where a lot of debris and paper collected and would stay for days.
Also, I brought a sandbag each time I went to utilize my storage unit to keep the door open. Maybe you could put a hook system on the back of the door to keep the door open and the rat boxes aren't used to for preventing door closure while going in and out."
"Way......too over priced for a garage that is not cooled to keep you belongings inside of . You guys need to reduce that get rich in one day over charge prices you're not uhaul and you should consider some type of loyalty for people who have been with the company as customer for over 6 months to a year like refer a friend or discount wheel spin Idk something to make it better during this hard time we are going through in 2020."
"We were moving from Hesperia CA to Las Vegas. the lady at the desk was so informative, so friendly and quick to get us signed up. The storage space was large and clean. We will use your storage company again when we move to our permanent home. Thank you so much Queen E*****"
"This place is a joke! Very rude especially Christine. I'm not sure why they always seem on edge and very defensive every time they speak to me. This storage unit is not very clean and it seems like they allow anyone to rent from them without having to show proper identification. I am in disbelief how they handle this business. I asked for the corporate number and they gave me the wrong number it was actually to another storage facility. If you weren't doing anything wrong why would you give me the wrong number to corporate?!!! Do yourself a favor and don't rent from this place. They're nice and friendly but the minute you sign the contract that's when you see another side of them which isn't very likable."
"Let me just start off by saying, I would have given this place a zero if I could. I came in here last week and paid my storage in full (being that we are in a pandemic and all) I paid it in full 4 month's. Today, I went back to check on things in my Storage unit, put my code in the gate. went to my unit opened up my unit to my amazement all my things were gone. Being that I live out of town, I try to check on it every so often. So I go into the office and let the young ladies know someone must have broken into my unit because all my belongings are gone there was just three chairs left and a couple of boxes mind you. And we're talking about two rooms of things. And all my baking things. The lock wasn't broke the door wasn't mess with so I'm wondering what happened to all my things. The young lady started going through the camera footage and started saying they didn't see anything they said the alarm on my door never went off. No one ever logged into the gate to come through. being that I am the only one that has a key besides the office. And being that I'm the only one that knows the code, and the office is the only one that knows the code. what happened to my things. Nobody seems to know. Make a long story short I was told I have insurance file your insurance claim and that is that. But being the person that I am that not that. I ended up calling the police out filing a claim and now I'm seeking a lawyer to take it to court it's not about the money it's about the stuff in my storage that I can't get back things that are sentimental value to me. Being that said, they still can't tell me who was in my unit and who took my things seems kind of suspicious to me that you were taking inventory of my unit but you don't know where my things went. I suggest you don't rent at this place if you do make sure you check your things every day."
"I was at this storage help a friend unload his U-Haul and as we were unloading the truck we heard a loud commotion of a woman sound like she was yelling at one of the people that rent a storage in that facility so we stopped and walked out and sure enough the manager of that Pacific Life storage was yelling at a gentleman an elderly gentleman being very disrespectful due to the fact of what I could hear and saw the gentleman was going through paperwork and his storage that he rents from them for some purpose and she kept yelling and yelling and then there was a younger lady that might have been his daughter and she started yelling at her being very livid very disrespectful and cussing telling him that he cannot stay at that storage to go through his items or to organize his storage so that his stuff does not get broken me and my friend were appalled at how this young lady could just react to a customer of the facility that she manages and Lily after she stepped away was walking away she still was yelling and cursing at him. Personally myself I was embarrassed for the gentleman due to the fact that where I was raised you respect your elders you don't talk to people that way and if it was me renting there I would pack up my stuff and leave immediately. And as I talk to my friend who is renting a stores there he is in the process of because of this reason loading up a truck again and canceling his lease with the company and I feel obligated to let people know about this certain facility and this manager that's how she disrespects people constantly and how could you yell at somebody just for organizing their stuff in a story so that their personal items do not get broken. I am appalled and I'm making very embarrassed on behalf of the Jumpman because as I looked at him you could tell that he was embarrassed and was just shocked how somebody could talk to not only an elder like that. But just talk to another person and any shape or form of this way a little common courtesy goes a long way specially with everything that this country and world is going through a little common courtesy and a little respect to your fellow man and women goes a long way."
"What a breeze, I was able to reserve a space and a van online and pick-up next day no hassle. No hidden fees no surprises just a professional exchange and the property is so clean and safe! Denise was amazing and I could not say nicer things about my whole experience."
"If you are looking around for a place to store your things for a little while, Or even quite awhile, this is the place to go!!!
Not only do they have a variety of sizes to choose from, but they also have easily accessible storage units!
Theyre location is perfect.
Ohhhhh and not to forget the customer service!
Michelle is definitely someone you want to deal with. In person and over the phone she knew exactly what I needed and helped me out so much! She was extremely hospitable and made me feel very comfortable through the whole process! Thanks again!"
"Denise helped me in getting a great storage for a great deal! The process was smooth and easy, and her suggestions have been very helpful with my moving process. I appreciate the great service!!! Definitely recommend this place and asking for Denise to rent out a storage space if you need one."
"3.5 stars. I really went back and forth on the 3 or 4 star rating and then I asked myself the simple question: "would I store my stuff there again?" And the answer is a solid "No", for one reason and one reason alone- the dumpster area on the property is putrid!! Maybe one of the worst unwavering stenches I've had to endure in my life! Anytime I have been on the property, it's markedly bothersome.
Everything besides that repulsive frustration was 4 star quality- safe property, nice staff, competitive pricing. No complaints in that arena. I was happy with the brand and will check out the nearby LifeStorage on Spencer/loosely Silverado Ranch next time (that location has RV storage too if it matters for ya), but I can't end my current sesh soon enough and never smell that noxious repugnance again!"
"Went to 10410 Bermuda Rd. Branch, I was impressed with the staff. Excellent customer service, Michelle & her co-worker, been very professional & very helpful. They are very knowledgeable of what they are doing. Great staff, Great place. I highly recommend this place. Keep up the good work guys...
Thank you so much!!!
"Michelle truely is a great asset at Life Storage. Very professional, attentive, and down to earth. She without a doubt makes choosing her facility a smart and easy choice to store your possessions. Thank you!!!"
"I was very hesitant to rent a unit because they were so expensive online. However when I came into the store they told me there was a special where I get the first month prorated and the second month free. That pleased me greatly and I did not hesitate to rent a storage unit after that."
"As long as the new owners keep the same staff and work ethics of Desert Storage, I was very impressed and pleased with services. Pamela, Andi, & Jane were a godsend at the time of my move. They were so quick & efficient in meeting my needs & requests. I was dumbfounded at the ease of getting a larger moving truck from another location. Pamela was already ready for me when I arrived. All of them exceeded my expectations with customer service. I felt like a valued client which is rare to find these days."
You can rent a storage unit without coming to our store office.
Choose the Rent Now option when selecting a storage unit and you will make your payment, get your access code, and go right to your space to move in.
Our video shows you how it works.
Tips for packing your storage unit
If you've never used a storage unit before, this video will show you some great Pro Tips that will help make the process easier and prevent common mistakes.
Save yourself some time, and learn how to keep your belonging safe in storage.
At Life Storage Facility #794, we offer great property security systems and clean, affordable storage units to rent for the residents of Silverado Ranch, MacDonald Ranch, Sloan, and other neighborhoods in Las Vegas, NV. Call us with questions, reserve online, or click here to compare other storage units in Las Vegas.
Store Office Hours
Mon: 9:30 am - 6:00 pm
Tue: 9:30 am - 6:00 pm
Wed: 9:30 am - 6:00 pm
Thu: 9:30 am - 6:00 pm
Fri: 9:30 am - 6:00 pm
Sat: 8:30 am - 5:00 pm
Sun: 12:00 pm - 4:00 pm
Facility Access Hours
Monday: 5:00 am - 11:00 pm
Tuesday: 5:00 am - 11:00 pm
Wednesday: 5:00 am - 11:00 pm
Thursday: 5:00 am - 11:00 pm
Friday: 5:00 am - 11:00 pm
Saturday: 5:00 am - 11:00 pm
Sunday: 5:00 am - 11:00 pm
Storage insurance available (third party)
$29 admin fee
Payments due monthly, with a minimum of one month rental