Self Storage Units near Summerlin in Las Vegas, NV 89129

"Really enjoyed my experience at Life storage they did a great job Tracy the store manager was amazing and she helped me with everything that I needed including getting me a large unit which I really needed since I'm moving from California to Nevada you guys are awesome thank you so much"

"Absolutely loved the customer service! Helpful, attentive! Explained everything."

"I was really impressed how helpful and nice the ladies were in getting me all set up with everything I needed to make a move, thank you ladies you two sure make a great team."

"Carrie and Tracy are fantastic to work with. Painless sign up ! Very pleasant and easy to work with."

"Great customer service! Would recommend!"

"I brought my son in 6/4/21 and a wonderful soul with her name beginning with a M was so nice and offered us and help that she could even a bottle of water as it was such a hot day. Your company has a great person in her . Nice to still see customer service!!❤️"

"10/10 amazing would store here again, very spacious and the customer service was amazing! Carrie was very helpful!!"

"I came with an issue and Carrie was there to help! Their customer service was amazing and when she helped me rent a space!"

"Great customer service excellent people at both locations I've visited, truly appreciate life store!!"

"Keep my camper there."

"Love the ease of renting online. No wait no fuss. Location was easy to access. Property is well maintained. Overall a definite recommend."

"How these folks manage to receive 4.5 star rating is beyond my comprehension. Before I continue, DO NOT, I repeat DO NOT use their facility, not unless you want your belongings completely destroyed and covered in rat piss & poop. I rented one of the large units here on the 2nd floor and in LESS than 6 months, DESTROYED! Mind you, I have TWO units at Life Storage on Cheyenne that I've had more than a year now and NOTHING, not even a dropping. When I recently cleared out one of the units there, I didn't even have to sweep up. So getting back to my nightmare of a storage on Tenaya. When I first noticed some rat activity was after a month in. I went to the storage to retrieve a box and noticed they went through a few boxes of office supplies. I quickly reached out to Life Storage on Tenaya and they responded promptly. They thanked me for getting in touch, as they were recently made AWARE from OTHER customers reporting the SAME issues & apologized for the inconvenience. But here's the kicker, they wanted to resolve the issue by sending someone to sweep up the droppings and give me dust covers to cover up the damaged boxes. But then again, this was only a MONTH in so I honestly thought if they're taking it this lightly it must not be a problem. WRONG!!! This unit housed most of my bulk household items. So bed mattresses, dressers, entertainment center, a sectional couch, patio furniture, etc.. With the few cardboard boxes I had, we packed with blankets, curtains, pillows, etc.. NOTHING that we packed should have attracted the amount of rat activity we experienced. Even the moving company we hired to help us retrieve everything from our storage unit said in all their years they've NEVER seen a rat infestation as bad as this. We even SAW a few of them running across the beams while we were retrieving our belongings. Just to clean the unit PROPERLY so we could just be DONE with this place we had to follow CDC safety guidelines. We had to disinfect and sanitize each section to avoid exposure to what rat piss & poop carry. Now moving in general is stressful, but to deal with THIS! It was an EXHAUSTING process to say the least. EVERYTHING from this storage (that wasn't destroyed) had to be cleaned and sanitized BEFORE I was even able to bring it into our new place. It took OVER A MONTH of painstaking, breaking your back, going through everything with a fine tooth comb to make sure it was free & clear and SAFE to bring into the house. That's insanity! I WILL NEVER, EVER use their facility ever again and I urge anyone who is considering it to find something else! Aside from their rodent infestation, within a few months after the pandemic hit the U.S. we received notification that the rent was being increased due to greater demand in the area. So let's hike up the rent as unemployment was on the rise, evictions were happening across NV, so let's take advantage of the vulnerable!?! AND they take absolutely NO RESPONSIBILITY for damages due to rodent, acts of God (yes it says that), etc.. YOU as the customer are SOLELY responsible. NEVER thought I'd even have to worry about that, but lessen learned. Read your lease THOROUGHLY and ASK QUESTIONS prior to signing ANYTHING. Especially the "Release of Owner/Manager Liability for Property Damage" section."

"What great customer service!! Super helpful and kind! Love this place!!"

"I've had my things stored in this place for over six months. I've come to the storage about two or three times since then. There was no problem. But when I picked up my things last week, I saw that rat, not a mouse, has thrown into chewed into most of my boxes and also a lot of my things. Chew through plastics, through hard plastics, and some wooden things as well as much of my paperwork. The attendant says that it's because I had a candy wrapper down there. Well my candy wrapper didn't call them into your storage building. They had to have already been there. How are they getting in?  She said I may not have a claim because she saw candy wrappers. I think that's absurd.  I don't advise anyone to use this place, only at your own risk.  They need an exterminator but it sounds as if they are blaming the client and not the fact that they have a problem that needs addressing."

"I rented from them in 2018. I dealt with Carol who goes by the name Carrie. Then at the end, right before I moved, Carol and Tracy. The storage unit was nice and clean. A few weeks later they sent me and everyone else a letter that they were going to change locks and doors. The letter said if I wanted to be there when they went to my unit I could make arrangements. When I called that day I got the letter to do just that, Carol became angry and said they have cameras they will be using and everything would be fine and I would have nothing to worry about. Then she started to say they could not make a time and I would have to wait all day. I insisted that I be there on that day when they opened my unit. She did everything she could to talk me out of it and the day I went down she became very agitated and verbally abusive. Along with another person named Tracy. When I went up there to the floor my unit was on, before they changed the locks, I noticed my lock was in a different hole and items were moved in my unit. When I got my belongings out a few days later, she flipped me off. All of this is recorded on my phone. Overall their storage units are good, but the people are highly sketchy and beyond rude and will never have my business. They act like you have to rent from them. Maybe they should remember people have a choice, it's not like I had to give you my business. Later, I had remembered when I bought the lock upon signing the contract it was a lock she took out of the drawer but no packaging. I asked Uhaul who also rents storage units and they said none of it sounded right, especially wanting access to my unit when I wasn't there. Why send a letter to let people know and get mad if they say yes, they do want to be there. Especially when I told them I would come on their time. Uhaul said thats why people have storage, to keep their property safe. They don't go in unless there was dire emergency like a fire. More recently, I made the mistake of renting from a different Life Storage in late 2020. There are way too many other units to rent from if the need arises someday. I put Life Storage is in the storage unit hall of shame. Never again! I would rent a barn to store my belongings before I would ever deal with this company again. It felt so good to get out of there. And to top it off, I was a very good paying customer. This is how ignorant in business they are. Last thing, when I got my stuff out of storage, a lady and her daughter who were there said they had a bad vibe from the person at the front office, Carrie, and something else sketchy that I don't recall. I doubt all their nice reviews are from customers, maybe a few friends or even other Life Storage personnel?"

"Carrie & Tracy wereso helpful. They went above and beyond to help me. Great customer service. These girls know there jobs, and do them with enthusiasm."

"Great staff! Never charged me more than we agreed to. Definitely would recommend to anyone looking for long term or short term storage!"

"I'm currently renting a unit with these wonderful people and honestly from the beginning they go above and beyond. Everyone is so genuine and ready to help in any little thing. Personally I thank them for being amazing people. The units are all clean, common areas disinfected daily, I trust my things with them. And will continue to do so"

"We have been at this storage location since we moved to Vegas in 2017.   They are fantastic, their facility is always clean, we never have problems Accra the facility when we need to.  Both gals in the office is always so friendly & helpful, they always go above & beyond.  We extremely thankful that they are close to home for us as well.   I would highly recommend this location for your storage needs."

"Excellent customer service. Very satisfied with the employees. I am happy with my experience here."

"The ladies in the office we so nice and welcoming. The whole process was quick and easy."

"Facility was clean and Tracy was very helpful."

"Excellent customer service. They had everything ready for me to sign and I was out in 10 minutes. I figured it would take me days to find a place to store my car for a few months however to my surprise I found Life Storage on the first call. Amazing! They made my life so much easier and one thing less to worry about."

"Nice storage area"

"I called and was helped by Carrie. She went above and beyond in helping me find a storage unit that best fit me, as well as check availability at other locations. She invited me into her location to look at storage sizing. Once I stopped into store she helped me rent a unit. She has such a nice and welcoming person. Please give this lady a raise she deserves it for all her outstanding work!"

"Thomas is super helpful and very friendly! Highly recommend this place!"

"The manager Ms Tracy is amazing. Thanks for the help. Best storage in Vegas!!!!! Great customer service ever!!!!"

"Carrie is super nice and really helpful"

"Just rented a storage space, everything was nice and clean and presentable with easy access. Carrie Long is the associate manager and she was very professional, courteous and thorough. Very good location for storage, that's near my business."

"Tracy was a sweet heart. She listened to my mom and I about our struggles of moving and was so understanding. She really made us feel comfortable."

"Tracy, at 3900 N. Tenaya life storage helped us with our rental. Tracy was awesome and amazing, she went above and beyond to help. She had excellent customer service skills, answered all of our questions and then some. She took the time to walk us through and made sure we got the proper space we needed for our storage. I would recommend Tracy for a promotion, raise and or any incentives that may come with this job. I would recommend this life storage to any and everyone. Thank you Tracy, keep up the great work!!! God bless you and your family"

"Tracy and Carrie are two awesome people! They were Amazing at helping me get things situated with my move from state to state. They walked me through the process and also let the driver of my pod know where to place the pod when I wasn’t able to make it on time. Everything was so stressful until I met them. I am honestly speaking, they are really truly amazing people. I want to say they are heaven sent cause they made me feel so much better when I got to their office. One less stress less venture done! God bless you ladies!!!"

"Tracy Sagas at 3900 N Tenaya Way, LV NV 89129 was very professional and has excellent customer service! Thank you very much! Sincerely, Brian W"

"Tracy is amazing. She showed up the perfect unit for the perfect price. She is very friendly and offered me and my mother water because it is well over 105 degrees outside today. But anywho she got us in and out and she was very informative and professional. Great job Tracy."

"The young lady who took care of me at this facility was very knowledgeable of the company and very very friendly. She deserves to be recognized for the work she does."

"Staff is nice BUT.....Since we have obtained a space here, We HAVE NOTICED RAT DROPPINGS IN THE HALLWAYS of this facility the last 3 visits in May and June of 2020!!!! It is the Facility's Obligation to keep the rodents out where people keep their valuable stuff. We were told this place is kept free of Rodents so please make sure you do that."

"I Highly recommend life storage. Everybody here was very helpful polite and considerate. Will definitely refer friends and family to thIs storage facility."

"I have had many choices of using a storage units. After the last one bascially "ran us out" when another company bought them out, I don't get why when they change names and companies they want to move everyone out. Anyways, when we looked into Life Storage, we looked at different locations, but this location was very friendly from the start, the front desk staff was very happy to assist us and show us to our locker. When I was walking thru the property I noticed they were clean and didn't smell like an old storage locker. The floors were well swept and cleaned daily. You need a code to get in the gate and the doors that is nice security feature to have. I was impressed and happy to have switched to this location and company. I hope they will continue to show how they care about their customers and maintain great attitudes, cleanings. I will recommend them to others looking for a nice storage unit place."

"We always have outstanding experiences. Carrie is friendly and always willing to help. She is very friendly, has the best stories and greets us like friends coming to visit. She answers all our crazy questions with a professional and fun attitude. She really cares about her customers."

"I highly recommend this location, Tracy and Carrie have amazing customer service and a clean facility."

"Tracy was awesome she made my storage rental go as smoothly as possible"

"Life storage was here for me when no one else was Very nice and helpful I appreciate all that they have done for me thank you ladies you're beautiful"

"I have been at this location since day one.  Since Life Storage took over they have upgraded everything.  Ms. Heidi is both helpful and very professional."

"Great service. Awesome personality from the employees! Thank you for making it an easy experience Carrie!!"

"What a way to start my year off right! Fantastic Customer Service! Most of the time in the Alf storage world there is no customer service but Carrie Long changes that and is a team member every company should acquire! Thank you Carrie for your friendly smile and awesome service approach!"

"The associate Carrie was the best! She was very helpful, making my move-out easy and stress-free."

"Great experience here! Super helpful with everything! We stored our camper here and the staff could not have offered better service!"

"I rented my unit in person with Carrie at the facility and after signing multiple agreements, left wth the understanding that my credit card would be automatically charged each month for my rent. Today I get a threatening phone call from Carrie informing me that my unit is in default and that my belongings will be going to auction if not paid! Upon contacting her, she states that auto charge was never discussed during our conversation.. Why would I be under that assumption if it was never discussed?? I guess I am just making it up! I requested that in light of the miscommunication that the $41 late fee!! (for 7 days) be removed (mind you I am paying my balance due right now) and she refused citing "company policy" as an excuse. I asked to speak with her supervisor and then Tracy got on the phone basically with the same statement. They both could care less or make ANY type of effort in order to satisfy the customer.. Being a manager & in customer service, I always make an effort to take care of the customer in light of information that may or may not have been miscommunicated on the part of one of my staff members &/or misinterpreted by the customer. There is ALWAYS a way around "company policy"!!! I guess in the eyes of LIfe Storage, the customer is not always right.. I'm sure they could care less becasue someone else will always need to rent the unit behind you. Not a good way to do business and not a good attitude to have! I highly recommend renting with another company, maybe one who values you as a customer!!"

"Amazing customer service! The store manager did an excellent job assisting me. She explain everything to me, down to times, access, agreement, and insurance. I did not need to ask many questions since she went through the process with me. No hidden fees, no gimmick, clean environment, nice location. Highly recommend this place AND location!"

"Carrie was very friendly and helpful. She even called to tell me I left my keys in the rental truck first thing in the morning."

"Great location and the best help!"

"Tracy was the best! ,always professional and courteous, I'll be back at some point, thanks Brian"

"Tracy is so friendly & knowledgeable! The facility & units are very clean & secure. Im really happy to be moving my belongs here. =B"

"We were looking for a spot to store a vehicle. They are hard to find. We called the central phone number and they helped us find ONE available spot 3 miles away. We ran over to Tenaya Way and Carrie the Assoc manager greeted us with a warm smile. She said she had been expecting us. She was very friendly and explained the process. We grabbed that last spot! The office also has moving boxes & supplies. We grabbed a special moving package of boxes, and tape before we left. We were thankful they had a spot available and grateful for Carriess enthusiasm in wanting to help us."

"Tracy was amazing and very Accommodating. She made sure everything was clear and I knew what to expect and there were no surprises when I rented the van she was very thorough and made the otherwise stressful moving experience more pleasant Thank you Tracy <ƒ"

"Very friendly and helpful staff!"

"Great customer service!! My son is a fly fishing guide in Montana and we needed a place to store his camper and drift boat for a few months while he is home. I was afraid that by the time we drove down from MT the space would be gone but Carrie assured me that they would hold onto the space until we got there. I was thrilled that she kept her word. Carrie was amazing. She showed us the spot and got us settled in no time!"

"If I need a storage facility in the future I will surely return to Life Storage. Tracey is so knowledgeable and helpful in all aspects. The staff @ the Tenaya location are greatly appreciated!Thank You Much ! Randy S"

"These people were amazing, took all the questions and gave me fantastic options. Moving my shop to storage was never so easy. Thank you life storage for such an exceptional customer service experiance."

"The two ladies in the office when out of their way to make us fill welcome and help us in any way the could. One hot day while we were unloading one brought us a cold water. They both make your company look good Thanks"

"100% Satisfaction with management & property"

"Carie was amazing. She made it so easy to get a storage and rent a truck the same day and last minute! I was so stressed before I went into Life Storage but I came out with peace of mind. The prices are great and she answers every question you have. Definitely an amazing employee! Thank you again for all your help!"

"I had a storage unit here for a little over a year, the management lady was super awesome and they didn't treat me like another number, they treated me like a person. I lapsed on paying a couple months and when we finally got into contact with each other, I told the manager what was going on and that we'll get the money owed to her and when I said please don't auction my stuff off she laughed and said she wouldn't do that. The only problem is they use swamp coolers for the cold air and that's not exactly smart since swamp coolers add moisture and heat to the air so it feels cold, but if you start to do any type of movement it can turn into a sweat show pretty quick."

"Staff is awesome and very helpful! Made the whole moving in and out process seamless and hassle free. Great job guys!"

"I highly recommend Life Storage, Tracy made my storage rental a smooth, painless transaction ! Thank you for your help Tracy in all aspects !"