Customer Reviews - Life Storage #464, Fenton
-
We at Life Storage want to maintain the best storage facilities in Fenton, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
-
- Overall Rating for Life Storage in Fenton (#464)
4.75 out of 5
based on 30 of our most recent Reviews
-
4.6 out of 5
"Loved the staff at our location! Michelle was outstanding. She really goes out of her way for her customers.
I was a bit surprised that we encountered a rate increase while we were storing there - that was my only complaint. It was small thankfully but a surprise nonetheless."
April 23, 2019
-
5.0 out of 5
"I really wasn't sure what to expect, but stellar customer service wasn't it. The associate was flexible, helpful by phone and in person and wanted to ensure I had no questions or qualms about the contract/rental."
July 27, 2018
-
- Abraham from ST LOUIS, MO
5.0 out of 5
"I recommended this facility to a friend; do not know if she reached out."
July 23, 2018
-
5.0 out of 5
"Sarah and Michelle are friendly and very helpful
Thanks for making my move in easy!"
July 19, 2018
-
4.6 out of 5
"Staff extremely helpful and polite. Facility clean. The only issue I have is I checked into pricing of another unit and found out that the same size unit I am renting now is $15 cheaper. :("
May 21, 2018
-
4.8 out of 5
"I am very demanding and your associate and facility met my expectations. "
December 28, 2017
-
- Patricia from Pacific, MO
4.6 out of 5
"New management is a great improvement over previous management. Very nice and very helpful."
December 13, 2017
-
- Lindsay from Imperial, MO
5.0 out of 5
"The woman in the front office went above and beyond when I was in there. I had an excellent experience. "
June 27, 2017
-
- Thomas from House Springs, MO
4.8 out of 5
"Everything is fine other than the price. Rent is too damn high!"
April 28, 2017
-
5.0 out of 5
"Karen McNeil is very helpful!!! About a year ago I was starting to go through a divorce and put my belongings in storage which was difficult for me. Karen sincerely cared about making this experience as comfortable as possible. I am very thankful she was there that day!! When I rented the van I'm pretty sure the woman's name was Jennifer & she was extremely helpful & sincere as well! I love this location & the people!!!! "
November 23, 2016
-
4.8 out of 5
"Was very happy with the service, fulfilled my needs."
November 01, 2016
-
- Deborah from Kirkwood, MO
5.0 out of 5
"Safety is an area where Your facilies excel. I feel very safe going to the facility by myself at any given time which is important to me. "
February 26, 2016
-
5.0 out of 5
"No problems at all...building was super clean & staff were great!"
January 23, 2016
-
- Trisha from Maryland Heights, MO
5.0 out of 5
"Karen was awesome. I had missed every one of her phone calls because I work midnights and yet she had everything ready to go for me when I did arrive. Even though it was pouring rain, Karen made sure I knew where I was going and that I could get in. It's the first time I'm renting a storage unit and the service exceeded my expectations."
November 22, 2015
-
5.0 out of 5
"It was a very positive experience. Thank you for making it so easy."
July 23, 2015
-
- Karen from Saint Louis, MO
5.0 out of 5
"I worked with Karen at my location and with another gentleman at a nearby location to borrow the truck for one day. I was very pleasantly surprised how professional and friendly both stores and people were. Karen did a great job of helping us and caring for us during the stress of moving. She really seems to care for her customers and seems happy to be working there. I just can't tell you enough how much that makes a difference when working with others. She is awesome!! "
July 17, 2015
-
- Richard from St Louis, MO
2.6 out of 5
"The service from the new attendant is not near as helpful as Gary. our past attendant that moved to Florida."
June 29, 2015
-
5.0 out of 5
"Upgrading the outside was a great idea. The place looked great. The new manager was amazing, so helpful and very sweet!"
June 27, 2015
-
5.0 out of 5
"Everything was very well explained and we were treated very, very well."
May 27, 2015
-
4.2 out of 5
"It was a quick process and we were able to use the space immediately. I also really like the online portal."
May 04, 2015
-
5.0 out of 5
"Everything was explained very clearly. I am storing equipment owned by my company. The paperwork was taken care of perfectly."
April 19, 2015
-
5.0 out of 5
"Gary was fantastic to work with. I had problems with my reservation; he solved my problem upon my arrival. Thank you!"
February 23, 2015
-
- Dmarco from St Charles, MO
4.6 out of 5
"The employees were always willing to go the extra mile to help me. Either on the phone or in person everyone made me feel like I was important and valued. "
January 23, 2015
-
5.0 out of 5
"Gary is a true asset to Uncle Bobs [Life Storage].. "
January 03, 2015
-
5.0 out of 5
"It would be nice to receive Monthly Email receipts for rental payments"
December 29, 2014
-
4.8 out of 5
"Everything was good but the few times I was at the site I wasn't able to catch the rep. They did have a sign that they were on the facility. I did have everything I needed so it wasn't a big deal. "
November 26, 2014
-
4.1 out of 5
"please lower your price to compete with surrounding storage units."
November 17, 2014
-
4.1 out of 5
"I had mentioned the climate controlled unit being a plus when I reserved the unit, but was never told my specific size unit was not one that was climate controlled."
September 26, 2014
-
- Darrell from Jeffersonville, IN
4.9 out of 5
"The associate gave me options and told me the upgrade process was simple if we found we needed more space"
August 26, 2014
-
5.0 out of 5
"Very good location and very easy to enter. Staff was very friendly and knowledgable. Thank you for all your help!"
July 23, 2014
Rent Now! 
Free Truck Rental 
Save Up to $25