Self Storage Units near Springfield in Feeding Hills, MA, 01030

"Avoid this company!!! They raised our rent by $200 in only 3 years. This is illegal price gouging. We are getting our stuff out immediately!!!"

"Why arrogance and really bad aptitude? Why they do not cooperate with the corporate as a representative on the property? They are like bipolar. They may be going to retaliate for this comment here. I rented a 10x25 and found that it is a 10x22, when I asked her about the remaining feet of 10x25 she said that it is what it is and it is the closest measurement. I replied that the closest measurement is 10x20. she answered me take it or leave. that is, 3' x 10' are 30' that I pay for without having them for my use. Why don't they give me another small space to cover the remaining feet? I am 63 years old with physical conditions and I cannot move or move due to health conditions."

"Great place. Easy to work with. Clean, well kept property."

"No rules at this place, people just do whatever they want"

"Not very trailer friendly. Really tight turns. Facilities nice tho"

"Ginny was very professional. I was glad to find storage in my area."

"The guy Joey is AWESOME!! He helps you with anything and answers your questions. There is 24/7 access with a code to enter once you sign up for a storage unit. I have been a customer since March 2022 and have had absolutely no issues whatsoever!! I highly recommend this storage facility for your storage needs!"

"I began a rental contract on or about October 2021 and received the first month rent free and the next 4 months were a little high but I paid. February I was informed that the rate beginning March would rise. I am not happy and feel I am the victim of a bait and switch."

"The set up is terrible if someone is at the storage unit you can't go by the roads are so narrow. And for the price little high I think"

"Unfortunately they didn’t have the size space I was looking for and was given options and I ended up @ the Fisk avenue store and let me just say thank you Ashley I‘m so amazed that good customer service still exists I find it even funnier the day I go to finalize paperwork your over working your truly amazing and such a sweetheart! Thank you for all you do once again you go above and beyond!"

"The storage property was always neat and clean and secure."

"Go anywhere else but here,  I had rented a unit for 6 years.  With payments Escalating up to 152.00 a month.   If you are ever late they charge you 20.00.  I moved out 11 days after paying a full month and they do NOT reimburse for vacating early. You also have to spend 20.00 on one of their locks that you can't use anywhere else.  Never ever again.  And had I known I would have gone some where else. How ever they do tell you that if you leave anything in the unit, you will be charged for its removal."

"24/7 access and has great service"

"Very helpful staff Ginny is professional and courteous. Very clean and secure storage."

"Great place but the prices are so expensive. I'm legally disabled and not all my belongings didn't fit in a step down for the largest. I've never paid 260.00 for a unit that size. I paid half. I give 5 stars to Ginny and her efficiency and organized way of dealing with all aspects of the business. It's tough knowing that a smaller unit is almost 200.00. I left a message with the number I thought was local but it transferred to customer service. I was never offered one of their trucks??? I didn't realize they had that option? A-Z movers , who my brother who evicted his own sister, are the Absolute WORST! My brother as at the house the day before and did a walk through. I put notes on everything. He stated" yes we put your pictures and mirrors in a very box designed for those. I said it 4-5 times, please put small totes up front. Instead they put everything small including my clothes all the way in the back, and left a coach sitting outside snd an exercise bike. I can't thank Ginny enough for putting it in a spot where it's protected. That's beyond kind and showed me what a big heart she has. If money wasn't an issue, it's an Excellent place and Very Secure. She's extremely clean and organized. That leaves the person leaving objects that have memories and meaning behind them. I owe you a Big bottle of champagne soon! The condo sold but the movers left many of my items there?? Thank god realtor.com popped in my email, and saw my tables and curtains and coffee makers on the counters?? Is that a full move??? Thank you Life storage, to the customer service, to Ginny. I tried to delete the bad review, but it won't allow me to??? Ignore that everyone! It wasn't her fault, it was the MOVERS, A toZ! Don't ever hire them. My only other move was with Bert Hill and half the cost. Go to anyone but them.  Full safety at Life storage!!!!"

"The employee working was very helpful to me. Keep up the good work!"

"I want to say I wanted to speak about what happened on the move in day. I was wrong to take it out on you, for how those movers my brother hired treated me. I honestly did ask about the storage spot that man cleared out , while I was watching the movers. I was told you only had the small closet size,, around the front near the office door. I've been through such stress with this move. All I wanted was the heavy items put in first, but they were saying very nasty things to me. You are very organized and efficient, and that made me feel safe being there. I'm doing my best to find a way to find the extra money for that space. I am legally disabled due to my back and a defect in my hip. I was told that 25 years ago, and believe me disability gives people barely enough to survive. I truly appreciate you not getting rid of the couch. The sentimental value is priceless. I can't thank You enough. I would like to talk it out, and I did try to delete the comment. It won't allow me to??? I had severe pain and trouble breathing and went to theER. I'll call and keep you updated.Thank you ms. D!!!"

"Miss Davis was paid a day before. She's definitely NOT a people person. The movers she told me " tend to slack off and break if you leave. She advised me to be there to watch. One major items which should go in first was tried to be put in last. All bulky items should start in the Back! I saw4 different men either putting things in their existing storage units, and one was medium to small. He said" , its emptied ". I asked if I could get that, and she said, " it's Not Available ". I just watched her put a light welcome bag inside an empty unit, which I would have paid for. She said she would throw it out if I wasn't back by 3:30 because she was closing the facility. I asked for assistance for the lock and she rolled her eyes and showed me and then pushed into me and broke my cell. I've NEVER broken a cell phone. The unit was dirty when I saw it Monday, and she said", I'll clean it out". It wasn't done. This couch my father had custom made for my mother was left outside. She and I could have put it in the office. I was calling so many movers but all were booked but said by Friday we can. I called the corporate office, explained everything and taped her, when she was showing me how to use a lock I've never used. I was videotaping it so no future problems, but it picked up her tone and saying I will throw it in the trash. It would take 3 people to lift it! I've never broken a cell EVER! I brought it to Apple and they stated", it's not the protector, the glass is broken ". Her and A-Z movers were responsible for me ending up in the ER and I suffered a heart attack. Unbelievable!"

"Very very clean, Ashley is super helpful and so sweet! Also decent prices !"

"Don't get a unit against the retaining wall. They will tell you dust might blow in which is true, what they won't tell you is the mice own that side of the complex. Ruined a ton of stuff. Also the main woman there will tell you one thing one day and literally yell at you the next as if she forgot. Safe place though"

"A friend needed storage on short notice. Life storage was able to accommodate and gave the first month free. He got a climate controlled interior unit. The property was clean. My only complaint would be that the access road to the unit was very tight and we could not fit the truck past a small car that was unloading. It took about 15 mins to get to the unit once we were inside as we had to wait for the other person to come out and move there vehicle."

"They increase prices with no notice. A year ago we paid $287 and they have increased to $313. No reason at all. We will probably move our stuff to another location."

"It was great for the first 6 months. They then increased the rent on my storage unit in the middle of COVID. The worst time to increase prices for people. When I called they said there is nothing they can do. The staff members also always park their golf cart in front of my storage unit. So every time I go, I can’t get into my unit and have to go to the office to ask them to move it. So I went to the office Saturday and the girl that was working was not wearing a mask, it made me very uncomfortable. I brought up the golf cart issue and she said there isn’t really anything she can do. (Yes there is, park the golf cart across from the office and not in front of paying customers storage units). Update: I tried calling today to speak to the manager “Ginny Davis” according to the business card the girl gave me on Saturday. The girl that answered said she is the manager and was the one who I talked to Saturday. Not once did she mention that she was the manger when I asked for the managers business card. She wouldn’t give me the contact info to speak to the manager above her. So this manager was not wearing a mask around customers in the middle of COVID and said she can’t really do anything about the golf cart. This is not only terrible customer service but the staff is putting their customers health at risk by refusing to follow CDC guidelines regarding wearing masks. Unbelievable!!! Don’t go here!"

"It was great for the first 6 months. They then increased the rent on my storage unit in the middle of COVID. The worst time to increase prices for people. When I called they said there is nothing they can do. The staff members also always park their golf cart in front of my storage unit. So every time I go, I can’t get into my unit and have to go to the office to ask them to move it. Very frustrating and inconvenient."

"Very clean facility"

"Clean facilities, staff helped find the right size"

"Clean building and friendly staff"

"This place is great, there were many choices for storage, Steven at the front desk is very helpful and professional."

"Steve and Ginny helped me find the perfect space. 24 hour access is great"

"great place smells nice"

"I first started looking around at storage units recently when I purchased a motorcycle and this place was a gem. It has almost 5 stars and there's a good reason for it! Everyone that works here is super nice and respectful and the price of the unit to store my motorcycle was cheaper to get a stand alone unit than you have most places store it in a warehouse! I only need to store my bike for the winter but if i needed a unit for longer I'd definitely keep going to this place."

"Very nice clean place. Ginny was very nice and helpful. Great customer service."

"Had a unit for a few years. Helpful staff and clean buildings."

"Very friendly staff"

"Thank you Stephen for helping me clear the snow in front of my door. The service here has been great"

"Very helpful gave all options"

"Only place I could find to store my car with 24 hour access"

"It's a storage place"

"Life storage was very good but a little high priced."

"Stephen was great, I had no idea what size I needed. He helped me find one that fit my budget and would hold everything I need"

"Friendly employees, space is cleaner than I was expecting"

"Nice place for storage, clean building"

"Excellent staff. Overpriced in my opinion"

"has sido genial"

"Storing my bike for the winter, would be nice to have power in the unit"

"The women jenny was awesome"

"this place very nice"

"Everything I need to move"

"Excellent customer service"

"We were extremely happy (as you may see from the scores) with our experience. We still maintain our Life Storage unit in Clearwater, FL. Our needs in Agawam, MA changed, and we no longer needed that storage space ... that's the only reason we closed our account there. Thanks for such splendid customer service!"

"Great service from the employees, box prices are more than double what other places charge! rent prices are reasonable but the supplies are way over priced for what you get. save yourself some money and go elsewhere for those."

"Thanks, Ginny and Steve are always happy to help no matter how many times I forget how to use my lock"

"Rental was quick, Steve was great"

"what one would expect"

"The guys here are always respectful and so helpful. Been storing here on and off for years and will continue to do so."

"Scam, bad service with attitude. Made reservation and had my wife go and pay as I was out of town. Attendant on duty told her I had to be there to do this. But no worries just have him come down next week at anytime and he can do it than. I went there and was told your reservation expired and the cost has now gone up $30.00 a month on a small unit...All the while snapping her gum, with a I do not care attitude. I was told that this would be honored and just come down...Well not the case..The attendant that waited on my wife was there and saying nothing....Her reasoning was it is the computer and nothing I can do. WHAT!!! your guy next to you said it was good to come down anytime next week..They do not take CC over the internet. They will not take a CC to hold anything. Another thing to watch out for is they do not tell you that there is a $25.00 Insurance charge a month that is mandatory. This too is not part of the published price....Beware of this place!!! But they will tell you it is all good just to get you there and raise the price...Stay away from this scam they have going on there!!"

"Clean storage spot"

"Staff is friendly, prices are ok"

"The people in the office are always good to deal with The prices for locks and boxes are insane uhaul is cheaper by almost half"

"Steve was nice and quick."

"Ginny and Steve we're great at helping me find the right size space"

"Ginny and Steve were both very helpful and understanding to my circumstances. I helped my grandmother, mother, and aunt all move and they all used this facility. We have never once had any issues."

"Using your box truck helped a lot. Overall, everything was great and I will not hesitate to recommend your company."

"Clean facility, isles are too narrow for large moving trucks."

"I was impressed by the professionalism of the managers at Life Storage in Agawam MA."

"People in ur office were very nice and helpful"

"Last minute place to store personal items helped pick right size space"

"The person who assisted us was great and the indoor storage space is awesome "

"I previously stored here with Uncle Bobs so familiar with property. Felt very good about the facility and now the office manager made me feel very welcomed."

"I think great as is but have nothing to add at the moment."

"The storage was great, But unfortunately inflation forced me to leave, thank you guys for a great experience."

"The whole process went smoothly and efficiently. I was treated with the utmost respect and both associates there that day were extremely courteous and helpful. They made me feel welcomed."

"We needed a storage area on very short notice and the lady at Bob's Storage was wonderful, answered all of our questions, got the paperwork done quickly and was super nice and very professional. It showed how much she likes her job and we think that you are lucky to have her. "

"Fast and easy and super friendly ty for everything"

"The gentleman who assisted is getting my unit set up was very nice and knowledgeable. He made sure my code worked and that my unit was to my satisfaction. "

"The assistant manager was great! He knew what he was doing and showed me everything!!"

"I wish you offered some sort of unit clean-out service or removal. I want to get rid of stuff, but don't have a truck or know where to get rid of it."

"I am totally satisfied."

"I was very pleased with the cleanliness of the property as well as the storage unit. I have been to many units and your facility was the best especially hoe clean the units are and there was not any odors. The staff is excellent."

"Uncle Bob's storage was amazing. The staff were always friendly and helpful. The unit was clean and dry.I will absolutely use Uncle Bob's again for my storage needs and recommend Uncle Bob's to my friends and family."

"I was very happy and will use them again"

"Everything went great. The process was very easy and everyone was so kind"

"Ginny is the best manager the property has had. She is outstanding--attention to detail in everything she does, highly organized, always checking the facilties. although the property is not very convenient for me, i prefer it to the Springfield location. Steven is also a professional, very helpful and knowledgeable about the job."

"Every expectation was met with some being exceeded. The associate was kind enough to stay late for us which was really great since we were moving from out of town. He was extremely helpful & professional. If we ever have a need for renting a storage space in the future it will be with Uncle Bob's [Life Storage]. You have a really great group of people working for you in the Feeding Hills, MA center."

"Warm comfortable environment and associate."

"The only thing I don't like is the amount of dead bugs I see inside the building where my storage unit is. I'm hoping there aren't any in my things inside my unit."

"Employees are incredibly kind and helpful. My storage unit was spotless.best experience at a storage place ever.Will recommend "

"We are Moving and want no hassle and your company gave us the confidence we needed. Thank you"

"Great storage, very easys move in. Hope for military discount in future"

"Ginny was very helpful and explained everything. She even took me on the golf cart to show me where I was going."

"I was very pleased with the associates at the Uncle Bob’s Self Storage in Feeding Hills. The storage unit was very well kept. The office was clean and bright and I was welcomed at the door like I was a family member. The manager Ginny went above and beyond to assist me and she answered all of my questions. Both Steve & Ginny have something you usually don’t find these days. A caring attitude and a customer service ethic that is second to none! Would I recommend them to my friends and family? You bet I will! Thank you for such a pleasant experience and know that you will see me back the next time I am in need of your services. Kind Regards, Katherine"

"Great customer service. Love that you can pay your account online."

"Very pleased. Thank you!"

"No I am satisfied with Bob's storage. "

"Very happy storing at Uncle Bob's [Life Storage]! "

"Extremely courteous staff. Facility and grounds well kept."

"We were very pleased with the facility."

"very friendly and always willing to help"

"The staff at the Feeding Hills and Jackson locations are the best. They show great customer service and they are the reason I will always use Uncle Bob's Storage for my storage needs. They have been very patient with me in the craziness of getting my monthly payment taken care of. I truly appreciate all they are doing to help. I will be taking care of Feeding Hills monthly Oct payment this month. Thank you very much."