Customer Reviews - Life Storage #433, Somerville
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We at Life Storage want to maintain the best storage facilities in Somerville, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
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- Overall Rating for Life Storage in Somerville (#433)
4.82 out of 5
based on 48 of our most recent Reviews
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- Anonymous from San Jose, CA
5.0 out of 5
"Chuck and Tracy were both extremely professional and always helpful."
February 25, 2019
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- Elyssa from Charoltte, NC
5.0 out of 5
"Everything was great about my experience with Life Storage Somerville (#433)! Thanks!"
November 06, 2017
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- Alison from Somerville, MA
5.0 out of 5
"Great service by your on-site office and the phone center ahead of time. Only negative was that the elevator was out and no hope of restoring in a timely manner. Very inconvenient, considering only basement room available! But the wonderful manager (?) and spotless facility were so outstanding that I still chose you to rent from. Just puzzled how elevator could be allowed to stay unrepaired for more than a day."
September 23, 2017
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5.0 out of 5
"Your manager Chuck has always been pleasant, helpful and always goes above and beyond!
Thank you!"
August 26, 2017
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5.0 out of 5
"The rental online process was easy and clear. I liked saving $25 by filling out my paperwork online! The staff at the Boston location I rented at are always friendly and helpful. So much so that I am a repeat customer. Great employees, great company!
"
June 30, 2017
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- Steven from Newton Center, MA
4.9 out of 5
"My parents rent space @ a Texas facility. Your property is larger and more upgraded. I also like that your facility provides more loading equipment.Great! The automatic door at your loading dock was the only thing I found inconvenient."
June 27, 2017
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4.9 out of 5
"So glad the second garage door got fixed! Sometimes I miss the hours, so possibly seeing if extending the hours makes sense would be beneficial."
June 27, 2017
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- Jeannette from Brooklyn, NY
5.0 out of 5
"Easy communication and very competent and respectful staff! Pleasure."
January 23, 2017
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5.0 out of 5
"I just wrote an essay on this and it was evidently deleted as I took too long! I was thrilled with my experience and happy with both the call center employee who first answered the phone and the gentleman in the office who signed us up as he was very patient when we were indecisive about which boxes to purchase, took us on a nice tour, and helped my daughter and I feel it would be safe for her to come and go due to the security and the controlled access. I was very pleased to be able to get my credit card billed, making my life easier. "
June 28, 2016
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5.0 out of 5
"This place is great! Easy to navigate and personnel is nice, helpful and knowledgeable."
April 25, 2016
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- Yasmin from Somerville, MA
4.9 out of 5
"Clean (down to the women's room, and snow removal in the parking lot!), well-run facility with plenty of dollies. I've had two different units over >5 years, and when I need one again, I'll be back."
April 24, 2016
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4.7 out of 5
"I appreciated that you were flexible and helpful without being at all rushed. It was relaxed, low-key which I liked."
April 08, 2016
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4.6 out of 5
"I really do love my storage unit! I am happy that my belongings are located in a place that feels safe to me! The reason I chose this storage space over others is because I felt I was given personalized attention and advice. The manager (ie: in store manager) was extremely helpful and did not aim at making the most money out of my arrangement.
The only negative comment I can make is that the floor could be cleaner although I do understand this is a storage facility and not an apartment building. I would definitely recommend this storage space to others. Actually, I myself was referred to this storage space by another very satisfied customer!"
November 25, 2015
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- World Computer from Hull, MA
5.0 out of 5
"We greatly appreciate that our nonprofit is able to hold small volunteer events at Uncle Bob's [Life Storage], using the work space room and our storage space. Thank you!"
November 25, 2015
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- Theodore from Cambridge, MA
4.9 out of 5
"Great place. I would absolutely rent there again if need arose. Also, I have happily recommended to friends and work colleagues."
October 24, 2015
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- Bertrand from Cambridge, MA
4.8 out of 5
"Excellent work! I love the funky location and bulding at 50 mcGrath"
October 23, 2015
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- Anthony from Cambridge, MA
4.2 out of 5
"I wish the prices were lower because I am paying for 2 storage units. Other than that, nothing to complain about. Your survey should also have a N/A type field. I rarely go in the office but I didn't want to give the staff a bad rating because of that."
August 28, 2015
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5.0 out of 5
"Excellent experience with Uncle Bob's [Life Storage]! Would use them again"
August 27, 2015
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- Mary from Morris Plains, NJ
4.9 out of 5
"I have used Uncle Bob's for the past 3 summers, and it has been an excellent experience! For me, it has been an ideal place for college dorm storage!"
August 07, 2015
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5.0 out of 5
"Yes, Chuck, the site manager, was very helpful in getting me moved in. I returned to this property to rent a new, smaller unit to suit my needs. Thank you, Uncle Bob!"
August 05, 2015
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4.2 out of 5
"Accessibility and location are important to me and those expectations were met."
May 28, 2015
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- Elizabeth from Chelsea, MA
4.6 out of 5
"I had used Uncle Bob's on the Cape and so expected to feel that I and my belongings were safe and this location met that expectation"
April 28, 2015
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5.0 out of 5
"First time I've ever rented a storage space. I worked with Jose, Awesome guy. I'm very happy and have already recommended you to other people.
Thank You for your Great Service!!!"
March 26, 2015
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5.0 out of 5
"It was super last minute and the associate (I believe his name was Jason) stayed and waited for me to arrive and he wasn't even supposed to be there that day!! Very polite and I'm grateful for it!!"
November 25, 2014
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- Barbara from Somerville, MA
5.0 out of 5
"Efficient service, polite & friendly staff person (Jose)"
November 25, 2014
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- Jacob from West Chazy, NY
5.0 out of 5
"Both of the store managers at the McGrath Hwy Somerville location, Jose and Chuck, went out of their way to be helpful, above and beyond the call of duty.
Really made our move a lot easier, thanks guys!"
October 23, 2014
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4.8 out of 5
"My only complaint, and it's a small one, is that I did not have 24-7 access to my storage unit. I understand how that might increase your costs, however. One option that could be offered is a fee-based or schedulable extended hours schedule.
The only reason I closed the unit was that I no longer needed the extra space."
September 23, 2014
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4.3 out of 5
"the price , stop me to give you the highest ranking on the survey can exceed expectation with the monthly cost at$200
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September 23, 2014
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5.0 out of 5
"The site in which you have in Somerville, MA is doing a great job Chuck & Jose! Both are running this location correctly I am very pleased with you all's performance! "
August 26, 2014
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- Christine from Cambridge, MA
4.2 out of 5
"I am having a problem with the sliding closure on my storage space door. In September I will be coming in to seek assistance about having this fixed. "
August 25, 2014
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3.6 out of 5
"In my three visits since getting my space, I have struggled with the availability, selection, and quality of the carts. On my first visit, the only available cart had a sticky, malfunctioning wheel which made it very hard to maneuver. My second visit,the only available cart was two-tiered, which was hard for the furniture I had to move. On my most recent visit, another customer let me use their cart on the managers' urging after I had been waiting for 20-30 minutes for any carts to become available. Please buy more carts and get rid of the old ones. This is a major part of the service I pay for and a relatively minor expense on your part."
August 25, 2014
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- Jennifer from Bloomington, IN
5.0 out of 5
"Chuck is one great guy! Genuinely friendly. He was the first face I saw upon relocating to Cambridge. I could keep renting an empty unit just to do stop-and-chats with him. Chuck's wife is one lucky woman!"
August 25, 2014
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5.0 out of 5
"This is the second time I have rented storage here. I like the fact my cubicle is indoors (protected from the street). This facility is always clean and Chuck and Jose are ALWAYS SO NICE to me. They are the BEST!!!!!!! I am very happy with this arrangement. My compliments to Chuck and Jose!!!!"
August 20, 2014
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- Conor from Middleboro, MA
4.7 out of 5
"I have fairly low expectations for storage facilities, but I was pleased with my Uncle Bob's experience."
May 28, 2014
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5.0 out of 5
"Excellent at all levels. What I loved is how well the space has worked, well lit and open early which enabled avoiding the rush of traffic. Your associates were splendid and I could not be more pleased with this arrangement. Peter"
April 25, 2014
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5.0 out of 5
"Only that I wanted to change how I pay for my storage and was told that I could not do that over the phone..."
March 28, 2014
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- Leger from East Cambridge, MA
5.0 out of 5
"In my condo association meetings and our holiday party I have shared my postive experience and reasonable pricing offered at Uncle Bobs [Life Storage]'s. "
March 02, 2014
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- Michelle from Somerville, MA
4.9 out of 5
"Employees are extremely helpful and go out of their way. I was even able to borrow tools when I needed help taking a wheel off my bike to fit in my car. "
March 01, 2014
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5.0 out of 5
"Chuck and Jose are the best. They always help me whenever I need it. Were very accommodating when they new I was moving back to Boston from California. They really helped me make the move easier. "
February 28, 2014
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5.0 out of 5
"Everything was as expected and handled in a professional, helpful, courteous manner!"
February 28, 2014
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- Ayanda from Somerville, MA
5.0 out of 5
"I never ever Use a storage place before and its was also something I was scared of. But I would truly recommend Uncle BoB's to someone else that is in need of a storage place. Very satisfied."
January 23, 2014
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5.0 out of 5
"I am very happy with this storage location. The employees are always nice to me and helpful. I have spoken to others about my satisfaction. Also, your lobby is beautiful and welcoming. It is the nicest storage facitity I have ever used. I like the fact the storage facility is located next to the office in case I need help with anything. This is a very nice business and employees are nice. Nice employees make all the difference as I don't frequent businesses where employees are rude, and this is never the case with this facility. Thanks for everything."
November 19, 2013
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5.0 out of 5
"Both associates I spoke to at the Somerville location were very knowledgeable, friendly, helpful and accommodating. The facility is easily accessed and extremely well-maintained. "
November 01, 2013
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4.4 out of 5
"The website account is helping a lot, except that my automatic payment did not work and I was charged $15 because of it, which I am not happy about at all."
October 09, 2013
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5.0 out of 5
"great customer service and clean building/storage space! I would recommend strongly to friends and family. "
September 30, 2013
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5.0 out of 5
"Office workers were very helpful,very friendly. Hours of access were excellent."
September 23, 2013
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- William from Basking Ridge, NJ
4.6 out of 5
"this was a short term (3 month rental) for college room storage. everything was great. will be back next year."
September 23, 2013
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- Jeffrey from Lexington, MA
4.2 out of 5
"For me, renting space was a "no brainer". There were no prerequisites or expectations and, as such, I was handled perfectly."
July 23, 2013
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