Ashland Self Storage at 81 W Union St

I came in with my son this morning to go over options because we're moving to the area. Brad, an assistant manager, I believe, was extremely knowledgeable and answered my questions. I wanted to take time to leave a review, which I don't normally do, but because of the fact that he was helpful and polite impressed me. You don't see that often these days.

I wanted to take time to give a shout out to a great manager named Brad. He was extremely helpful for my step father when we came in. Friendly service and respect go a long way. Thank you.

Great friendly service. Location was close to my home.

Great service from Brad today. Will be back

I had a great experience at Life storage. The service from Brad was excellent as well. Will be back

Jessie Kaneer was amazing and helpful, best prices in Ashland for sure.

Customer service is 100%, friendly, professional and very helpful, best prices and discounts all around, very happy with the service.

Donna was great! Made the renting process so easy!

I recently used the services of LifeStorage and I couldn't be happier with my experience. From start to finish, the staff was incredibly helpful and accommodating, but I would like to give a special mention to Nicole Smith. Nicole Smith, the representative who assisted me throughout the process, was a true pleasure to work with. She was extremely patient with me as I asked countless questions about the different storage options available and the pricing structure. She took the time to listen to my needs and concerns and helped me find the perfect storage solution for my belongings. Not only was Nicole patient and attentive, but she was also very transparent in her explanations of the company's policies and procedures. She went above and beyond to ensure that I understood everything and that there were no surprises or hidden fees. Throughout the entire process, Nicole was incredibly helpful and friendly. She had a positive attitude and a genuine interest in helping me find the best storage solution. Her exceptional customer service skills were truly appreciated, and she made the entire experience stress-free and enjoyable. Overall, I highly recommend LifeStorage, and specifically, Nicole Smith, for anyone in need of storage solutions. Her patience, transparency, helpfulness, and friendliness truly set her apart and made my experience with LifeStorage exceptional.

Mixed feelings about this CubeSmart location due to large price increases. Pros: Clean, organized, and secure facility. Never had any problems with entry or the unit itself. Friendly and helpful staff. Cons: Slow elevators, extremely tight exit corner (avoid if you have a long trailer or very large truck), "climate control" is a generous term in the summer as temps were rather toasty on floor 3, zero cell reception or wifi in most of the building making it impossible to coordinate with loading teams (a safety issue as well). Major con: I experienced significant price increases just four months after all my household items moved in during extended travel. I moved items into 20x10 unit (actually two adjacent 10x10 units) in May 2021. Price $197.25/month. Noticed an increase to $228/month in October 2021 without explanation or added benefit. A 13% increase after three months, at which time I was already traveling and unable to remove items. I wrote it off as a typical yearly increase, though it was quite high. Then, in June 2022 another unannounced price increase to $267/month (a 14% increase). In just one year my rate increased by $69.75, or nearly 27%, with zero added benefit. I could have rented out a 5x10 unit for that rate! Were this yearly 27% increase to continue, I'd be paying over $500/month in just a few years. Needless to say, I happily removed my items in July 2022 and will seek another location that practices open and honest pricing next time I require storage.