Customer Reviews - Life Storage #47, Frederick
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We at Life Storage want to maintain the best storage facilities in Frederick, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
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- Overall Rating for Life Storage in Frederick (#047)
4.75 out of 5
based on 30 of our most recent Reviews
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5.0 out of 5
"Since I live out of the State of Maryland, I've been called several times about certain situations with Life Storage and just want to say Thank you for the great customer service."
April 18, 2019
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5.0 out of 5
"You did meet my expectations with courtesy friendliness cleanliness and knowledgable"
May 25, 2018
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- Asrat from Gaithersburg, MD
5.0 out of 5
"We really appreciate the way employees treated us whenever we visit the storage units and we had no problem with entering and exiting the premise and it's secure."
April 30, 2018
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4.8 out of 5
"I did a lot of research with several different storage companies and found life storage to be the best price. I reserved my storage unit by calling the 800 number. The associate on the phone was very friendly and helpful and it took very little time to reserve my storage unit. I felt things were explain to me very clearly. On the day I moved into the storage unit Nicole and Steve at the location were both very helpful and friendly. I feel I made a good choice."
April 19, 2017
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5.0 out of 5
"Nicole and Steve were great and always answered my questions adequately . I have no complaints with regard to the Frederick Uncle Bob's facility."
November 25, 2016
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- Jennifer from WASHINGTON, DC
5.0 out of 5
"To date, my experience with Uncle Bob's [Life Storage] (#47) has been pleasant. The staff have been accommodating and the facilities simple yet effective. I appreciate the bill pay notifications."
October 31, 2016
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- Barbara from Brunswick, MD
5.0 out of 5
"This is the cleanest facility I have ever rented with. It is always in tip top shape and everything is always in working condition. "
June 27, 2016
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- Martha from Frederick, MD
5.0 out of 5
"I have used you twice and several in my family have as well. You are the absolute greatest! If you had a facility where I now live, I would use you and recommend you to anyone! Hard to believe I am so enthusiastic about a storage facility, but seriously, you are the best! "
April 27, 2016
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3.1 out of 5
"I didn't appreciate the unreliable support by the office or the fact that carts were not available on a regular basis and the ones that were available were not well maintained. It made things very difficult. My new storage unit always has one located at the entrances and everything is well maintained. "
January 09, 2016
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- Laurie from Middletown, MD
4.9 out of 5
"Nicole is your best asset at the Frederick MD store!!!!"
September 24, 2015
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4.8 out of 5
"Polite courteous and helpful--that tells a lot about the way I'm treated when I arrive at the office. Always a pleasure when I go to the office."
September 24, 2015
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- Robbyia from Frederick, MD
4.2 out of 5
"A trash can is needed in the inside storage buildings. This will keep the halls clear of debris from individual storage units."
August 01, 2015
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- Marvin from Frederick, MD
4.5 out of 5
"I was anticipating a place that was clean and easily accessible. Staff was courteous and accomodating. My need for a storage facility on short notice was met."
July 31, 2015
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- Kimberly from Ijamsville, MD
5.0 out of 5
"The agent Steve was very friendly and very helpful an efficient."
July 24, 2015
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- Jennifer from Frederick, MD
4.0 out of 5
"Doug in the Frederick office is great. I know he has moved to another position but was always very helpful
"
May 12, 2015
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- Julie from Emmitsburg, MD
4.5 out of 5
"Was able to sign up and get in quickly the same day. No hassle."
March 27, 2015
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- Dorothy from Mt. Airy, MD
5.0 out of 5
"I have dealt with storage units all over the United States and I can honestly say that Uncle Bobs is the best all around storage company. Doug in the Frederick office is a true gem to the company and has proven to bend over backwards and go above and beyond for customer satisfaction. He is professional, hard working and a pleasure to do business with. Thank you for a great storage space :)"
December 31, 2014
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5.0 out of 5
"I really enjoyed using the storage facility. In previous experiences, with other storage places, I never saw an employee except to open and close my storage unit. Nicole and Doug were excellent and helpful! I highly recommend people use that storage facility for their needs! "
December 02, 2014
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- Dennis from Frederick, MD
4.3 out of 5
"The one associate told me that I had to have a receipt for the gas I put in but it was after I had gotten it. The cost was less than a couple of bucks so I didn't get a receipt and he gave me a hard time about it."
June 01, 2014
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- Cheryl from Frederick, MD
5.0 out of 5
"Doug did everything he possibly could to make our experience a positive one. He is a true professional! We couldn't be happier with the service we have received so far, and look forward to working with Doug for a long time!"
April 27, 2014
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- Shawn from Middletown, MD
5.0 out of 5
"I've used Uncle Bob's in NC and here in MD. Always a great place to do business."
February 25, 2014
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- Kathleen from Frederick, MD
5.0 out of 5
"It is ALWAYS clean and I love the people there. Knowledgable and always friendly!!!!"
February 24, 2014
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5.0 out of 5
"Doug has been a blessing! He is always very helpful, and I am always happy when I see him or speak with him. He always knows who I am and refers to me by name as soon as I come through the door. He always addresses my needs immediately and gives superb customer service. Because of him, I am very satisfied with Uncle Bob's Storage. I will continue so store with Uncle Bob's. "
February 15, 2014
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- Steven from Estherville, IA
4.2 out of 5
"Good customer service, friendly attitude, helpful and professionally considerate. My name is Steven. Rock On. "
January 25, 2014
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- Donald from Charles Town, WV
4.9 out of 5
"Overall, I was very pleased with the service of the office located in Frederick, MD. In January 2013, I lost my home due to a house fire and the manager was great in making sure that I had the most appropriate storage unit size as well as waiving the application fee due to the situation at hand. I will definitely be recommending this place in the future if others are looking for a storage unit in this area. "
November 25, 2013
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- Cynthia from Frederick, MD
5.0 out of 5
"GREAT CUSTOMER SERVICE... WOULDN'T GO ANY WHERE ELSE.... THANKS Uncle Bob [Life Storage] STAFF!!!!"
November 01, 2013
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5.0 out of 5
"I wish there were door stops for some of the upstairs floors. The doors are fairly cumbersome and I find myself always trying to fashion some way to keep the door open. "
October 23, 2013
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4.2 out of 5
"No, the place was convenient. Good value compartment to other places. Like the fact that I was able to pay on line."
September 23, 2013
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- Geornese from Frederick, MD
5.0 out of 5
"My storage unit is in frederick Md, the staff are always helpful and friendly. Tell them to keep up the good work!"
September 18, 2013
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- Valerie from Brunswick, MD
5.0 out of 5
"This is the best storage facility I have ever used and at the most reasonable price."
September 05, 2013
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