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5860 N. Pulaski RoadChicago, IL 606463.8 Miles Away
Customer Reviews - Life Storage #479, Chicago
We at Life Storage want to maintain the best storage facilities in Chicago, and in every city where we do business.
Take a look at all the good things our customers say about this Life Storage, and all of our stores! It thrills us to give customers the best customer service possible, and to hear when they are pleased with how we have taken care of their storage needs.
"Sergio at this facility #579 was incredibly attentive, meticulous, thorough, helpful, honest and polite. He helped me understand the process and then to navigate the actions needed to confirm my insurance declaration page. Sergio called me back repeatedly to be sure that I understood all and gave me a refund where due. Likewise, Doris and Andres who I think worked in a central office were equally polite, helpful and efficient in assisting me. I appreciate the integrity of these employees and hope that this company values and justly rewards such service."
"Nice facility. Clean and professional. Andres made it very easy. He was waiting for me at the scheduled time. He answered all my questions and was very nice. Thanks!! Will recommend.
Very happy I switched from another spot"
"I looked at a few different self-storage facilities before checking out this location. Andres was incredibly helpful from start to finish, so much so that I knew that I didn't need to look any further, and rented a space that day. A++++ service. Thanks Andres!!!"
"Sergio was extremely helpful in assisting me with renting our storage unit. This was our first time using a storage unit and he broke everything down so it was easy to understand. The facility is clean and well maintained."
"You truly live up to your motto. The manager Andres there was phenomenal!!! He made my wife and I experience there truly memorable. His dedication to customer service and satisfaction is unparalleled. With employees like him there I could never recommend anyone else for your storage needs. When it comes to this Life Storage, it truly is the inside that counts."
"Great facility that is clean. The staff is very friendly and helpful especially Andres. He helped me out with figuring out what size space I should rent. Highly recommend this place especially with employees like Andres."
"Great customer service, manager was not in office called the number on the door and he came back in like a minute, brought some boxes was happy with the service will be back when I need more packing supplies."
"Efficient and friendly service every step of the way.
One thing to know ahead of time is they require you to have insurance on the stuff in your unit. The online portal doesn't display this as part of the total when you sign up, but you'll need to get it somehow. Your homeowner's or renter's insurance policy probably covers it. If you don't have insurance, you could probably get a minimal Lemonade policy ahead of time and save money over the insurance policy they offer at the counter."
"So I'm new to storage, I made an online reservation and wasnt able to make it before the store closed, they had this rent online option. Completed all paperwork online and it gave me instructions, love the safety aspect of online rentals"
"Really great and easy to get into my unit plenty of parking inside. Carts to use to get to my unit and no fuss pay my bill online. Never had an issue with my belongings. There are maps to use if you get lost entrance is on George street"
"Came in just to shop some prices will be moving soon place was nice and clean James the manager was very helpful they didn’t have a lot of sizes left and he showed me some units and put me on a waiting list was happy with the service."
"James and Andres were extremely nice and helpful! Moving big items is always stressful, so I appreciated their guidance, advice and information they provided me. Check in was simple, and the facility and rented storage unit is very clean!"
"Very knowledgeable & accommodating staff. James the manager & Andres, one of the associates, were both quick to respond & gave me great advice about which size unit to choose, how to acess the property & unpack, & how to choose insurance. Climate controlled, easy to access, & 3-4 dolly carts available was hugely helpful. I would recommend to my friends & family"
"Went he last week and I remember the manager asking me to complete a review for him if I enjoyed the service. Office was tidy he was wearing a mask and was behind a large plastic wall thing, they had the correct size boxes I wanted. Will go back if I need more."
"Went to view a few units, manager was nice showed me a couple spaces and told me pricing , they have some good deals here but gotta get the wifes permission first but will definitely be coming back to rent."
"In the hectic time that was my move, I just now realized I forgot to follow up and close my account with lifestorage to make sure I didn't get charged after I cleared out the locker. Then I got this email for the customer satisfaction. You guys closed the account for me. That is such a stand up move and I think you are great because of it. Seriously, you have a lot of honor in doing the right thing there so thank you!"
"We already have a space and we were looking at renting another space the manager James was very helpful went out and showed us several spaces till we found one that suited us. Love this facility its kept pretty clean and maintained well."
"Love the service I get here both people is the office are nice I dont see the manager too much I think they said he covers a different store too but the guy I deal with usually is Andres he is awesome."
"I moved out recently because I didn't need it anymore. Setting up storage was really easy I used an online rental didn't need to go to office or anything but anytime I see the employees they are friendly!"
"Dont listen to these negative reviews I have been here for years we always paid our bill on time and never had an issue. I even got a courtesy reminder when I switched my business credit cards and payment didnt go through. 10/10 would recommend to anybody who needs storage! Thanks James and Andre!"
"I have been here before and I feel customers service out the window. They are boisterous, rude and condescending not afraid of repercussion for their actions here is the skinny a lot of places hire these individuals and not monitor there employees actions. It's norm......."
"My wife rented a space online and was able to bypass all the paperwork in the office which is nice, we stopped in today for some help with the lock the manager James was very helpful walked with us to our unit and showed us how to lock our unit up, shout-out to Lifestorage customer service."
"Came here this morning and the service I got was amazing, James the manager was very helpful at showing me the spaces he thought I needed he explained everything to me in detail, I decided not to get the unit today since I dont need it till March but will definitely be coming here."
"Vast improvement over the units I have rented in the past from both Public Storage (Elk Grove) and The Lock-Up (Melrose Park), which both had cleanliness and rodent issues, rude employees, and higher prices. I also used a PS on Touhy in Niles, which was very clean but expensive. All three employees I've worked with at Life Storage have been very professional and pleasant."
"I just wanted to thank you for your amazing service. I dealt with Sergio from your Pulaski location. He was extremely helpful, knowledgeable and understanding. He is the ideal employee and you guys are really lucky to have him. "
"The manager and the other gentleman that serve the location I'm storing at were incredibly helpful on more than one occasion. They were both excellent with customer service! They went out of their way to work with me and to calm my nerves regarding my move and stoage! I would recommend that storage to everyone,. I hope you will note this and lol up the team. These two are very good at their job. "
"La verdad me trataron super bien. Yo llege a la oficina bien preocupada por mis pertenencias, pero en este lugar me dieron confianza y me hicieron sentir comfortable. Gracias mil por su confianza. Recomiendo LifeStorage a mi familia y amigos. Ya recomende a una amiga y quedo encantada con sus servicios. GRACIAS!!!"
"Olivia is a great customer service person. Very kind, knowledgeable, attentive to our questions and concerns. Bilingual, very educated and professional. We met James very respectful and knowledgeable of work. A great team. Thank you for hiring a high quality staff. Thanks"
"the over all appearance of the location was spotless, the associate was extremely friendly, answered all of my questions and even made me laugh. I am extremely excited about the price with insurance, I will definitely recommend this location to everyone I know!"
"In the beginning when I rented my unit (2/2/2016), I dealt with a nice man named Mike, who apparently was replaced with a rude and mean woman named Nicole!
She was not helpful at all and she was arrogant and not a nice person!"
"Wish the pricing was a bit lower. I'm going to need to consolidate (I currently have a unit at The Hall, too), and it paints to to even think about moving everything to The Hall. Your place is SO much cleaner and brighter."
"After storing with Uncle Bob's [Life Storage] for three months, there was significant debris covering our belongings. We assume it fell from the ceiling of the building and entered through the mesh "ceiling" of our unit. I'm extremely concerned about the quality of this building and may relocate to another storage facility."
"Wow everyone was great and professional - everyone went smooth. Kindness and understanding was wonderfully toward costumers!
Great team work and great personality at the facility. Wonderful workers ! Love it"
"I was fortunate enough to be helped by the wonderful Anabelle-she certainly went above and beyond! I was not aware that the business closes for lunch from 1-2pm and I showed up at five to one with a truck I had only rented for an hour. Luckily, Anabelle, was kind enough to stay through part of her lunch break to take care of me. The other thing I was unaware of was that they charge a mandatory insurance fee. So what I thought would be a $60 rental turned into $90. I was a little disappointed with the price since it was not what I anticipated, but it is still cheaper than the other storage units I looked at. Also, the whole place seems really well maintained. The customer service was truly top-notch; Anabelle was awesome!"
"I was between places for storage and I was blown away by how the young woman at the Pulaski Location help me find exactly what was needed! The facility was clean, well maintained which really impressed me!!I will refer to my friends!!!"
"the storage space was affordable and clean compared to other storage facilities i checked out before i decided to give my business to Uncle Bobs [Life Storage]storage. The customer service was great and i felt that i was getting a great deal- they made the process easy and convenient. "
To help move your belongings from your vehicle to your space, we offer moving carts and dollies to make it easier! You'll find our carts near every main entrance. Please return it when your done!
Contact-free rental with "Rent Now"
You can rent a storage unit without coming to our store office.
Choose the Rent Now option when selecting a storage unit and you will make your payment, get your access code, and go right to your space to move in.
Our video shows you how it works.
Tips for packing your storage unit
If you've never used a storage unit before, this video will show you some great Pro Tips that will help make the process easier and prevent common mistakes.
Save yourself some time, and learn how to keep your belonging safe in storage.
At Life Storage Facility #479, we offer great property security systems and clean, affordable storage units to rent for the residents of Avondale, Hermosa, Logan Square, Belmont Gardens, and other neighborhoods in Chicago, IL. Call us with questions, reserve online, or click here to compare other storage units in Chicago.
Store Office Hours
Mon: 9:30 am - 6:00 pm
5/29: 8:30 am-12:30 pm (Holiday)
Tue: 9:30 am - 6:00 pm
Wed: 9:30 am - 6:00 pm
Thu: 9:30 am - 6:00 pm
Fri: 9:30 am - 6:00 pm
Sat: 8:30 am - 5:00 pm
Facility Access Hours
Monday: 6:00 am - 10:00 pm
Tuesday: 6:00 am - 10:00 pm
Wednesday: 6:00 am - 10:00 pm
Thursday: 6:00 am - 10:00 pm
Friday: 6:00 am - 10:00 pm
Saturday: 6:00 am - 10:00 pm
Sunday: 6:00 am - 10:00 pm
Storage insurance available (third party)
$32 admin fee
Payments due monthly, with a minimum of one month rental