A 5x5 storage space is the size of a small walk-in closet. It holds one piece of furniture with a narrow footprint, tall narrow items like lamps, and 6-8 boxes.
A 10x20 storage space is the size of 2-3 Bedrooms. It holds furnishings and appliances for an average 1500 sq. ft. residence. It can also hold compact vehicles depending on width and length.
When you rent a storage unit, Life Storage will help pay for movers. Get a $50, $100 or $200 discount on full service moving services from Moved. Bundle your move and save!
*Storage unit size is approximate.Offers and promotions are restricted to specially marked spaces based on availability. Offers and promotions may not be combined with other offers or promotions, and are limited to new rentals - space transfers and additional rentals are excluded. Pricing and discounts may exclude fees and costs for additional services.
We at Life Storage want to maintain the best storage facilities in Chicago, and in every city where we do business.
Take a look at all the good things our customers say about this Life Storage, and all of our stores! It thrills us to give customers the best customer service possible, and to hear when they are pleased with how we have taken care of their storage needs.
"Lisa and Michele at the front office were amazing. They went the extra mile to ensure that my move was super-smooth and itch-free. And they did all of this with a smile! I’ll definitely use this location of Life Storage again, should the need arise."
"I have been working with Michelle to complete the process to take over the storage unit for a friend who passed away recently. Michelle has been kind, patient, and extremely helpful. I cannot say enough about the level of service provided by Michelle, and how comforting it has been to have her help during this difficult time. The facility is well-maintained. I would highly recommend this location."
"The two front office managers, Michelle and Lisa are totally awesome!! They do their best to solve customer problems and take care of concerns.
The two of them are a pleasure to work with… I wish I could say the same for the national and regional owners / supervisors who are simply not.
I also wish I could separate this review into building office vs. regional office… 5 stars in the Bldg. 2 stars for the higher ups."
"Michelle was absolutely awesome from the inquiry about my reservations and all through me paying and signing my contract... they are definitely keeping my business"
"Moving in January is already difficult. These people decided to open at 2:30pm instead of the usual 9:30AM the morning of. They didn't inform me even after I called the morning of to confirm. Just terrible service and of course a major inconvenience for me as UHaul expects there trucks back at a certain time or they'll charge $$$ and I now have to find a new storage facility."
"Life Storage has a top secret place in Texas ~!!! How do I know-I am a proud holder of one of these units!!! WHERE!!! At beautiful, spacious as well as colorful facility in the seaside city of Seabrook, Texas has a quaint and unique secret inviting self storage that is environmentally a friendly customer site that uses a state-of-the-art technology to keep your belongings safe and secure. ..They are truly committed to providing you with excellent products, storage facilities, and customer service! So go ahead and take a look at why customers like me who search desperately to find compassionate business that will take care to show respect , dignity and upmost love in their self storage human solution for their community. Here are a few of these valued-added items that these awesome "neighborly people" offer in their services:
*Brand new building: Clean and Monitored!!!!
*Friendly and professional staff
*Sizes range from convenient and workable for all clients
*No cancellation fees, reservation fees, or deposits
*Climate and non-climate controlled units
*24-hour video surveillance
*Door alarm in all self storage units
*Industrial-sized elevators for easy loading and unloading
*Free use of storage facility carts and dollies*
*Unit access 7 days a week from 7 am - 9 pm
*Insect control and Pest Maintenance
*Boxes and moving supplies for sale on site
*Motion sensor and security lighting
*Secure perimeter Fencing
*Month to month options available
*Automatic credit card billing available
*Cash and Credit Cards accepted**"
"I had a very bad experience with life storage. I had a van reserved as a part of my offer on booking the unit in one of the location. I have the van reserved in one of the sister locations From 19th Dec 2021 to 20th Dec 2021. However, on reaching the location I find the store to be closed. There is no one to help me out. I have planned everything based on the reservation and have everything packed. However, the customer service just advised me to go home as there's no one available and no one can help me out. I was neither given a replacement at a different location nor provided any help on offering any other date of availability later. I was asked to come back on 20th morning to check with the store if the vehicle is still available which would not work for me as I would not to take a time off from my office just for that work. I was also not intimated that the sore would be closed that day and could understand that the store was closed only after I drove all the way to the store for the van. I am really frustrated and would want to give a negative rating for this experience but have no choice other than giving the least rating available. I hope they improve their customer service or at least notify customers on the changes that are taking place to their reservations and not waste a lot of their customers valuable time."
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20 reviews on Yelp = $ 600
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10 google review = 350 $
20 google review = 600 $
50 googl review = 1500 $
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10 Facebook Review = $ 200"
"I have spent two days leaving messages regarding a text message I received for failure to pay in September, when the funds were deducted from my account. When Jessica was on State she saved this company, now they have no one competent and it shows. I also want to share how they randomly increase the rate without warning."
"U-haul did not care about my reservations I made month ago,but when I got there they told me non available. I was looking for a storage place and found life storage. I gave them a call and were happy to help. The guy in the front desk was friendly and very helpful with my questions. Overall I had a great experience."
"Jessica was very insightful , understanding , knowledgeable, sincere and patient. She made me feel extremely comfortable with patroning this establishment. I must also say I will also i will recommend other individuals that I interact with. Thank you for the great service."
"I don't even want to give them one star!
I will tell everyone I know NOT to use
Life Storage because it is not geared for customers.
This is not my 1st situation with this company that has shown me that they do not care about their customers, they just care about the $$$.
My latest situation I was late with my payment for about a week and they had the nerve to put a lock on my unit, of course I didn't know this and I had made a payment before leaving work to come here for a wasted trip!
I've dealt with other storage companies and I could be almost a month late and they would not put a lock on and do not get me started on how horrible they treated their customers during this pandemic, not caring if people of out of work, they would never refund a late fee. Public storage really stepped up during the pandemic, carrying about customers needs, even refunding more than one months late fees."
"Got Covid and was obviously busy with a child in the ER so payment was late. They charged $20 on a $31 rental and a $4.95 payment fee. Outrageous not worth it!!! I'll be moving out to a rental with better amenities and a heart. Should I have came in and paid with COVID?"
"The team at Life South Loop is amazing! Jessica and Michelle are “The Dream Team”. They made my day in where I was anxious in the process to store my items, but they made everything easy as apple pie! Use Life Storage as you storage option!!!!"
"They will rise the price untill you move out. Then they will put you into collections for rent after you moved out. It will hit your credit and will cost 2000$ of unfair collections practices. Your stuff will be moldy for the unit. And will be better off burning the stuff and never ever putting your stuff into storage."
"Life storage sucks first time using one bad experience I had no idea what would happen to all my things I was moving back home to by family and gave up my apartment so I had put my things in life storage unit everything was ok until my things got ruin by dirt and spider webs dirt had cover all my things got on boxes got on what ever I had in there how this happened is because when the wind blew is blew off that dirt underneath the storage unit and it was nothing I could bring home with me so I just left everything right there loss because I didn't have no more needs for my things when I so everything covered in dirt dust so that was the end for me never had another storage unit since"
"Great customer service!!! Came to pay my grandmother storage bill and Michelle was very welcoming! Thanks for the fast and friendly customer service! If you need storage stop by life storage on state street!!!"
"The ladies on state street our awesome been storing here for three years now and the staff is very welcoming. Stop by state street for all your storage needs!"
"This location is phenomenal! The ladies here are so nice and helpful. They showed me multiple storage options and I found one that suited me perfectly. Jessica and Michelle are such great ladies and quite knowledgeable. Choose this location for all your storage needs."
"We have never rented a storage space before and the service here is amazing!! Jessica was so accommodating and welcoming. She helped us with everything and even got us a discount we wouldn't have otherwise known about. She was absolutely amazing!! Would highly recommend renting from them. Everyone was so nice!"
"The absolute most enjoyable time I've had in a storage facility. First time renter. Jessica was friendly, chatty, and informative. So many good feels here! Thank God for her!"
"Jessica is the reason I went ahead and reserved my unit today. She was very thorough and pleasant. I had checked with other companies but she made me go no further. She is an asset to the company. I will tell others where to rent their unit."
"The manager Jessica is great. I was looking at a competitor but after walking into the office and receiving such amazing customer service, my family decided to stay here. She was very knowledgeable and patient as we had many questions and wanted to get the best deal. Thank you again Jessica, life storage has a gem on their hands."
"OMG, Jessica was the absolute best! She took her time to assist me with setting up my online account. I am now set up for Auto Debt which relieves the stress of having to pay over the phone or visit the office."
"I’ve had my rate be increased monthly, I’m on auto post and every month I’m paying a higher fee??!!! They sent a letter saying due to demand they increased my storage cost, and monthly they keep doing it!
In the middle of a pandemic with a tight economy I can’t chose between storage and lights!! This is unfair and RIDICULOUS! I can see if I signed up to pay the amount but to increase at your will is WRONG!"
"I love this place!! Jessica is amazing! So kind and extremely helpful. Appreciate all of her assistance every time I come to my unit. This keeps me doing business with life storage. Thank you!!"
"Jessica is freaking awesome! After being super stressed with my move, she assisted in keeping me focused with the task at hand. I highly recommend this facility if you are in need of storage."
"Jessica was so helpful. I was able to rent our space online and when I arrived everything was all set up for us to get into the space. There were carts at the door so It was easy to unload our stuff. I haven’t seeing a storage company with better security before."
"Jessica was awesome! She was so extremely helpful in managing my storage needs. She was the ultimate problem solver and worked with me figure out the best storage solutions! I enjoyed working with her and I'll always use life storage!"
The entrance, aisles, and most drive-up accessible storage units are wide enough to accommodate large vehicles, up to and including 54' tractor trailers.
You can rent a storage unit without coming to our store office.
Choose the Rent Now option when selecting a storage unit and you will make your payment, get your access code, and go right to your space to move in.
Our video shows you how it works.
Tips for packing your storage unit
If you've never used a storage unit before, this video will show you some great Pro Tips that will help make the process easier and prevent common mistakes.
Save yourself some time, and learn how to keep your belonging safe in storage.
At Life Storage Facility #551, we offer great property security systems and clean, affordable storage units to rent for the residents of Near South Side, Chinatown, Douglas, and other neighborhoods in Chicago, IL. Call us with questions, reserve online, or click here to compare other storage units in Chicago.
Store Office Hours
Mon: 9:30 am - 6:00 pm
Tue: 9:30 am - 6:00 pm
Wed: 9:30 am - 6:00 pm
Thu: 9:30 am - 6:00 pm
Fri: 9:30 am - 6:00 pm
Sat: 8:30 am - 5:00 pm
Sun: 12:00 pm - 4:00 pm
Facility Access Hours
Mon: 5:00 am - 11:00 pm
Tue: 5:00 am - 11:00 pm
Wed: 5:00 am - 11:00 pm
Thu: 5:00 am - 11:00 pm
Fri: 5:00 am - 11:00 pm
Sat: 5:00 am - 11:00 pm
Sun: 5:00 am - 11:00 pm
Rental Requirements:
Insurance required
Storage insurance available (third party)
$29 admin fee
Payments due monthly, with a minimum of one month rental
