Self Storage Units near Near South Side in Chicago, IL 60616

"Moving in January is already difficult. These people decided to open at 2:30pm instead of the usual 9:30AM the morning of. They didn't inform me even after I called the morning of to confirm. Just terrible service and of course a major inconvenience for me as UHaul expects there trucks back at a certain time or they'll charge $$$ and I now have to find a new storage facility."

"Life Storage has a top secret place in Texas ~!!! How do I know-I am  a proud  holder of one of these units!!! WHERE!!! At beautiful, spacious as well as  colorful facility in the seaside city of Seabrook, Texas has a quaint and unique secret inviting self storage that is environmentally a friendly customer site that uses a state-of-the-art technology to keep your belongings safe and secure. ..They are truly committed to providing you with excellent products, storage facilities, and customer service! So go ahead and take a look at why customers like me who search desperately to find compassionate business that will take care to show respect , dignity and upmost love in their self storage human solution  for their community. Here are a few of these valued-added items that these awesome "neighborly people" offer in their services: *Brand new building: Clean and Monitored!!!! *Friendly and professional staff *Sizes range from convenient and workable for all clients *No cancellation fees, reservation fees, or deposits *Climate and non-climate controlled units *24-hour video surveillance *Door alarm in all self storage units *Industrial-sized elevators for easy loading and unloading *Free use of storage facility carts and dollies* *Unit access 7 days a week from 7 am - 9 pm *Insect control and Pest Maintenance *Boxes and moving supplies for sale on site *Motion sensor and security lighting *Secure perimeter Fencing *Month to month options available *Automatic credit card billing available *Cash and Credit Cards accepted**"

"I had a very bad experience with life storage. I had a van reserved as a part of my offer on booking the unit in one of the location. I have the van reserved in one of the sister locations From 19th Dec 2021 to 20th Dec 2021. However, on reaching the location I find the store to be closed. There is no one to help me out. I have planned everything based on the reservation and have everything packed. However, the customer service just advised me to go home as there's no one available and no one can help me out. I was neither given a replacement at a different location nor provided any help on offering any other date of availability later. I was asked to come back on 20th morning to check with the store if the vehicle is still available which would not work for me as I would not to take a time off from my office just for that work. I was also not intimated that the sore would be closed that day and could understand that the store was closed only after I drove all the way to the store for the van. I am really frustrated and would want to give a negative rating for this experience but have no choice other than giving the least rating available. I hope they improve their customer service or at least notify customers on the changes that are taking place to their reservations and not waste a lot of their customers valuable time."

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"I have spent two days leaving messages regarding a text message I received for failure to pay in September, when the funds were deducted from my account. When Jessica was on State she saved this company, now they have no one competent and it shows. I also want to share how they randomly increase the rate without warning."

"It was five stars, but they let their diamond leave:Jessica. I can not get a call back or the phone answered."

"Great place, nice and clean. Really good customer service. Friendly and knowledgeable."

"Michelle was so helpful when I came in to purchase boxes. So amazing and sweet young lady."

"U-haul did not care about my reservations I made month ago,but when I got there they told me non available. I was looking for a storage place and found life storage. I gave them a call and were happy to help. The guy in the front desk was friendly and very helpful with my questions. Overall I had a great experience."

"Don't touch your phone or answer emails while on their property. They will kick you off thinking you are filming."

"Have used their facility since 2017. Clean and safe"

"If you need moving supplies stop by state st! Great Customer Service!!!!! Thanks Michelle"

"Love it"

"Jessica is such a wonder spirit to be serviced when i come into the store. She is wonderful!"

"Jessica is a beast!!"

"Office ladies were incredibly friendly and helpful. Thanks y’all!!!"

"Jessica was very insightful , understanding , knowledgeable, sincere and patient. She made me feel extremely comfortable with patroning this establishment. I must also say I will also i will recommend other individuals that I interact with. Thank you for the great service."

"I don't even want to give them one star! I will tell everyone I know NOT to use Life Storage because it is not geared for customers. This is not my 1st situation with this company that has shown me that they do not care about their customers, they just care about the $$$. My latest situation I was late with my payment for about a week and they had the nerve to put a lock on my unit, of course I didn't know this and I had made a payment before leaving work to come here for a wasted trip! I've dealt with other storage companies and I could be almost a month late and they would not put a lock on and do not get me started on how horrible they treated their customers during this pandemic, not caring if people of out of work,  they would never refund a late fee.  Public storage really stepped up during the pandemic,  carrying about customers needs,  even refunding more than one months late fees."

"Got Covid and was obviously busy with a child in the ER so payment was late. They charged $20 on a $31 rental and a $4.95 payment fee. Outrageous not worth it!!! I'll be moving out to a rental with better amenities and a heart. Should I have came in and paid with COVID?"

"Jessica is the absolute best!!!"

"Jessica was fantastic, she helped me quickly and super kindly. Thank you to her so much"

"Friendly customer services there I enjoy the hospitality that they present"

"The team at Life South Loop is amazing! Jessica and Michelle are “The Dream Team”. They made my day in where I was anxious in the process to store my items, but they made everything easy as apple pie! Use Life Storage as you storage option!!!!"

"Great service! Jessica was a wonderful help. Easy in and out and very easy to get to!"

"Excellent customer service, I highly recommend this location. Jessica and Michelle are great and have helped my family with all their storage needs."

"Great experience"

"Michelle and Jessica were awesome. Very helpful."

"Great customer service! Stop by State St. for all your storage/Moving supplies needs."

"Jessica is a great and courteous worker she helped me out to the fullest"

"They will rise the price untill you move out. Then they will put you into collections for rent after you moved out. It will hit your credit and will cost 2000$ of unfair collections practices.  Your stuff will be moldy for the unit. And will be better off burning the stuff and never ever putting your stuff into storage."

"Life storage sucks first time using one bad experience  I had no idea what would happen to all my things I was moving back home to by family and gave up my apartment so I had put my things in life storage unit   everything was ok until my things got ruin by dirt and spider webs dirt had cover all my things got on boxes got on what ever I had in there how this happened  is because when the wind blew is blew off that dirt underneath the  storage unit  and  it was nothing I could bring home with me so I just left everything right there  loss because I didn't  have no more needs for my  things when I so everything covered in dirt dust so  that was the end for me never had another storage unit since"

"Great customer service, very Friendly staff"

"Jessica was extremely helpful and insightful, and was able to accommodate me last minute."

"Great experience! Kind and professional staff. Jessica was a gem! If you need storage go to LifeStorage on State Street! You will not disappointed."

"Great customer service!"

"Great customer service!!! Came to pay my grandmother storage bill and Michelle was very welcoming! Thanks for the fast and friendly customer service! If you need storage stop by life storage on state street!!!"

"Great customer service! Thanks Michelle!!"

"The ladies on state street our awesome been storing here for three years now and the staff is very welcoming. Stop by state street for all your storage needs!"

"Great customer service!! If you need storage stop by state street!!!"

"This location is phenomenal! The ladies here are so nice and helpful. They showed me multiple storage options and I found one that suited me perfectly. Jessica and Michelle are such great ladies and quite knowledgeable. Choose this location for all your storage needs."

"Very well run"

"Good peoples"

"Excellent customer service!! Thanks!!! Michelle & Jessica 👍🏽👍🏽👍🏽👍🏽👍🏽"

"Always clean building Ladies do a great job"

"We live storing with Life"

"Fantastic store and team"

"Best customer service I’ve had in a while. They have all the packing supplies you need. Thanks Michelle!!!!!"

"We have never rented a storage space before and the service here is amazing!! Jessica was so accommodating and welcoming. She helped us with everything and even got us a discount we wouldn't have otherwise known about. She was absolutely amazing!! Would highly recommend renting from them. Everyone was so nice!"

"The absolute most enjoyable time I've had in a storage facility. First time renter. Jessica was friendly, chatty, and informative. So many good feels here! Thank God for her!"

"If your looking for storage stop by state street best customer service!!!! Michelle was GREAT!!!!"

"Jessica is the reason I went ahead and reserved my unit today. She was very thorough and pleasant. I had checked with other companies but she made me go no further. She is an asset to the company. I will tell others where to rent their unit."

"Jessica was very helpful, got me in and out quick"

"Love this location! Jessica and Michelle are always the sweetest and provide the best customer service!"

"The manager Jessica is great. I was looking at a competitor but after walking into the office and receiving such amazing customer service, my family decided to stay here. She was very knowledgeable and patient as we had many questions and wanted to get the best deal. Thank you again Jessica, life storage has a gem on their hands."

"Jessica is the reason I continue to rent! LS is the way to go!"

"Wonderful and clean! Jessica is awesome! Very professional."

"OMG, Jessica was the absolute best! She took her time to assist me with setting up my online account. I am now set up for Auto Debt which relieves the stress of having to pay over the phone or visit the office."

"I’ve had my rate be increased monthly, I’m on auto post and every month I’m paying a higher fee??!!! They sent a letter saying due to demand they increased my storage cost, and monthly they keep doing it! In the middle of a pandemic with a tight economy I can’t chose between storage and lights!! This is unfair and RIDICULOUS! I can see if I signed up to pay the amount but to increase at your will is WRONG!"

"Great Customer Service!!!! I will definitely recommend for storage and moving supplies. Thanks Michelle you rock!!! 👍🏽👍🏽👍🏽👍🏽👍🏽"

"Michelle was awesome. Thanks for the great customer service!! If you need storage or moving supplies see Michelle on state street!!!"

"Great experience!"

"Love it"

"Michelle was great!!! Thanks for your help. 👍🏽👍🏽👍🏽👍🏽👍🏽 If you need storage go see Michelle on state street"

"Michelle has excellent customer service she answered all my questions and gave good suggestion. Will definitely come back. Thanks Michelle"

"Jessica gives excellent customer service. She is very helpful and always pleasant."

"Jessica was excellent! She was very helpful and quick to answer all of my questions to secure a storage space."

"Outstanding services two thumbs up!!!👍👍🌟🌟🌟"

"My time here was easy didn’t have any trouble wit customer services or getting into my storage I would recommend to anyone"

"Jessica is a treasure! She handles all my requests with ease and professionalism. Looking forward to renting additional units."

"I love this place!! Jessica is amazing! So kind and extremely helpful. Appreciate all of her assistance every time I come to my unit. This keeps me doing business with life storage. Thank you!!"

"Great prices,well lite & nice service"

"Jessica was very professional and helpful"

"Jessica is cery professional very nice and polite"

"Great Customer Service!!! Thanks Michelle."

"Jessica is freaking awesome! After being super stressed with my move, she assisted in keeping me focused with the task at hand. I highly recommend this facility if you are in need of storage."

"Jessica and the staff are great! Clean and secure storage. We moved out but would use them again in a heartbeat."

"Jessica was so helpful. I was able to rent our space online and when I arrived everything was all set up for us to get into the space. There were carts at the door so It was easy to unload our stuff. I haven’t seeing a storage company with better security before."

"Jessicas amazing and found a great rate for my storage unit"

"Jessica was awesome! She was so extremely helpful in managing my storage needs. She was the ultimate problem solver and worked with me figure out the best storage solutions! I enjoyed working with her and I'll always use life storage!"

"Jessica was great signing me up very professional and friendly. I highly recommend"

"I don't know about that."

"The customer service was always great and they kept the facilities clean."

"Michelle needs a raise! She's awesome!!"

"Jessica was outstanding, pleasant, and precise."

"Jessica helped me on site at Life Storage South Loop. She made my renting experience easy and quick... and she was so pleasant. Highly recommend to anyone looking for storage."

"Jessica is awesome! Right from the start, she was easy and fun to work with. She was very sweet and she explained everything thoroughly. Definitely someone who makes you feel welcome when coming into the store. Thanks Jessica! Keep it up girl :)"

"The manager, Jessica, was great! She was funny, and very helpful. We called ahead they were nice enough to hold a storage for us until we got to Chicago. The prices are good as well!"

"Jessica at life storage on state street is amazing. She has been such a big help with getting me situated into my storage unit and making things as easy as possible during these tough times. I definitely recommend this location. Thanks Jessica!!! And god bless you!"

"Very nice for the price"

"Abysmal when it comes to customer service. I'm an "essential worker" due to COVID-19; a travel nurse, who typically works 3P- 3A, or 3P-7A, I don't have much time for accessing my things due to the narrow access hours offered by Life Storage. That's a small problem that could have been addressed by honoring my request for open access to an "essential worker" who is working or sleeping the only time Life Storage makes available. This is a do able request that other storage facilities readily avail. The big problem is Life Storage will not consider so small a customer courtesy, and when I called around 2:36PM the smart mouth Pam had the nerve to say, "Well your awake now." That kind of rudeness just heaps hardship on a person visiting NH in order to help during the worse humanitarian health crises anyone alive has ever seen. Uncalled for, as is the response to the request. Moving to a facility that did say yes. "Bye Felicia" Life Storage."

"The store manager Jessica was so sweet greeting us! She was extremely generous and understanding with my booking and helped me get my belongings into my unit in an orderly manner. Will definitely be using Life Storage again !!"

"Customer since 2011. The staff (Manager-Jessica) and the convenient location continue to keep me a loyal customer. Only complaint is the rental increases annually. I wish they had a discount program for long term customers."

"The ladies at State Street are AWESOME! As a walk in I was unsure if they would be able to assist me with the size I needed/door. They went above and beyond to make sure I had the appropriate accommodations. I highly recommend this facility to anyone in need of storage."

"This was the least expensive storage facility in my area and you get what you pay for. I suggest obtaining personal property insurance to cover loss of or damage to your belongings."

"The girls on state street are wonderful!!!!! Thanks for the help. If you guys need moving supplies or storage come see them!!! JESSICA AND MICHELLE ROCK!!!"

"Jessica at 24th&State displays exceptional customer service and is the epitome of who I would like to represent my business. She was patient and took time to answer all of questions. She is a great frontline person and face to represent LifeStorage."

"Jessica was very nice and helpful. Very polite and gave detail information regarding the storage process."

"I love this place! The location is convenient and the staff is absolutely awesome! If you are looking for storage in the South Loop, this is the place!"

"The service is great! I have zero complaints , the ladies at the facility are very courteous and friendly."