Storage Units near Chicago in Saint Charles, IL 60174

"I’ve been storing here for years and always have a good experience working with everyone! Thanks!"

"Very professional and friendly."

"Great facility. Very professional and Hannah is always smiling, helpful and a pleasure to work with."

"I highly recommend the St. Charles Life Storage. It is very clean and has very easy access. The manager, Hanna is friendly and helpful. I feel very confident that my items are safely stored."

"Extremely professional, thorough, and friendly right from the start. Starting with the initial booking with Brooke, to then speaking with Hannah at the St. Charles location, I felt at ease, very informed, and confident that I will be well looked after. This was a very stressful time and they made it easy. So refreshing to find people that put "people" first! Thank you so much, Hannah and Brooke!"

"Asst store manager helped me with all my questions and concerns about the property. She made great conversation while we were walking to the unit she was gonna show me. Great personality! Place was nice and clean all the way around."

"I was helped today by Ginger, she was awesome and so helpful. Nothing but professionalism and kindness from this sweet lady! She helped me find what I needed and would recommend this place because of her! 10/10. THANKS GINGER!"

"Ginger was a great help! Very happy with my experience."

"We had a great experience! Kind staff, immaculate property. Prices are fair. It was a great choice for us!"

"Limited access hours, price has increased since signup last year and unhelpful management."

"Sean suggested the right size for my needs so I didn't overpay for space I didn't need."

"i went to several storage places looking for the best deal and found it with Life Storage in St Charles. Very clean and pleasant atmosphere. Highly recommend"

"Sean and the team at LifeStorage in St. Charles, IL have been really great. They really care about their customers and genuinely try to help find the right space etc. They are also very proactive and return calls promptly too. Uncommon to see this type of caring and customer service these days. Thank you Sean and team!"

"Seem like lot of excellent reviews wish I could do the same .. Very disappointed with the customer service"

"Great place - nice people"

"clean secure home for my Mustang convertible"

"Sean, was very professional with me showing me around Life Storage .He even came up with an idea I could use in the future."

"Sean works at 2 locations and is extremely helpful. Definitely contact him for all your storage needs. Life Storage is great!"

"Very clean and helpful staff =M"

"Love this place I have moved 2 other times and I honestly have never had my experience with a storage place not only be easy to obtain online but be user friendly as well as staff friendly. Thank you =B"

"Ongoing rental rate for online rental reservation is a lie! Dont do it! I've been a customer for almost a year here with the "(on going)" rate and just had my rent raised its outrageous. I told them there was tons of snow in front of every storage unit and they said they would not call the snow removal crew back out to correct the mistake"

"Dave, the manager, was beyond kind and helpful. When I hesitated to walk to see a unit, because of an injury, he picked up on it and went out of his way to load boxes, get doors and help me see a unit close to the office. This attitude of care and genuine service didn't happen only the first time I visited, it has been consistent every time. In addition, I was very impressed with the perfect cleanliness of the halls, the units and the office. The best, though was Dave!"

"Sean is an effective manager. He has gone out of his way to be helpful."

"Dave was very knowledgeable about the whole rental process. He took the time to explain everything and was very friendly! The place was very clean and the storage space we rented is perfect! I highly recommend renting from them!"

"Just rented a unit and a van. Customer service was wonderful. Everything is so clean. 10/10 would recommend."

"Convenient location. Reasonable fees. Friendly service."

"Nice size facility when the expansion is done much better"

"While the place is good for storage, Sean was too busy to help. Unable to find my keys, he greeted me w a lackluster can i help you after not saying anything and looking at me. Explained my situation and said it would cost $40 but he couldnt do it then for he was leaving at 5:00 (when they close), apparently he said it takes 20 minutes to grind the key down. Whatever. Make sure if you need something from this place you dont do it close to closing, never mind helping out a customer or staying an extra 5 minutes past your shift. Shame on you."

"Dave Cole was the person who helped me today. Very nice and professional. At the same time friendly and quick. He got me what I needed within 10 minutes and I was out of there quick. He even swept the floor himself, even though it wasn't that bad. I also think it is a very good deal compared to other storage places around."

"We have used multiple Life Storage locations and they were both great!"

"Excellent storage experience. Great customer service. I really like the auto pay option. Super simple to use the storage space and I feel my storage is secure. Overall, a fantastic experience!!!!"

"Had To Find Storage For My Car Super Fast. Sean Manager Made The Process Quick And Easy. Feel Super Safe Storing My Car At Life Storage."

"Great secure facility! Wonderful customer service!! Highly recommend"

"Sean is awesome... totally helped us with a transfer to a larger unit  great, quick, responsive customer service."

"They were exactly what I was looking for. Close to home, fair prices and a very friendly staff. I would use them again."

"Great service, great prices, and amazing customer service. Dave was a great help. Thank you!"

"Very clean facility with very freindly staff. I take advantage of all the moving supplies they keep on hand too. ;-)"

"Every person we talked to are very helpful. Dave was very nice and helped us out. Very friendly and helpful staff. Will definitely recommend this place."

"Dave was very helpful."

"Sean was awesome!!"

"Yeah, I had to start my rental explaining to these idiots how insurance work.  First, they didn't tell me I need an insurance policy to open a  unit.  Which, of course, they don't want to, because when you show up without one, they will let you buy a policy from them.... nice move, huh?  Then when I refused to buy their policy, they said I'd have to produce my homeowners policy, and I said no, I'm storing a vehicle.  My HO policy, nor does anyone's, cover automobiles.   The said that is their policy, and without it I'd be forced to buy theirs.  I said, look, you can have my auto policy as I'm only store one vehicle.  that's it.  Nope, called to the manager, and he knew less than the clerk.  So, long story short, they sold me their BS policy until I could prove I had a HO policy.  Which I did a few days later, then credited me their over priced policy, but it was beyond absurd."

"I contacted the St. Charles Life Storage for my upcoming move from Elmhurst.  This was my first time needing temporary storage for a house full of furniture. I spoke with Sean, Manager, who was extremely helpful in recommending my best storage options, location and needed supplies. Sean was most professional and helpful.  He exhibited great customer service skills.  Thank you!"

"Great job"

"I had an amazing experience at Life Storage! Staff is helpful and very friendly!! Thanks Dave and Sean for making this such an easy transition! Clean facility and units. Truck rental on location was very convenient! I highly recommend the St Charles location for your storage needs!!"

"Our family is moving out of our house soon, so we wanted to temporarily get a storage space to move the excess clutter that we wanted to keep into a high-quality facility with climate control, especially in this relentless summer Chicago heat. We rented the unit last week, and the facility itself is solid. I can feel the A/C on in the building, it is very secure, and the spaces are high and spacious. No real complaints about the actual space. However, the customer service for the first week here has been lousy at best. There were several issues that we ran into. 1) When we originally rented the space last week, the sales associate essentially required us to buy one of their locks for $18 additional dollars. I had never heard of such a thing. I had a padlock with me that I intended to put on the unit, as I have always done in the past when I have rented a storage unit. When I questioned him, the associate at first said that these were "much more secure" locks, which is why he was making us buy one. The building is already very secure, so I found that explanation to be silly. When I pressed him about it, he then said that he was required to sell us a lock, and he said it might just be a scheme to make more money for the company. Wow. I appreciate the honesty, but that's a major problem. To make matters worse, when I took my first load of stuff to the space yesterday, there were an assortment of different locks on the units. So we didn't have to buy the lock directly from LifeStorage after all?! 2) I wanted to borrow the convenient LifeStorage truck they have at the facility to transport stuff from my house to the unit. The sales associate told me to fill up the gas tank before returning the vehicle - otherwise I would be charged $8 per gallon. My house was nearby, and I only took one trip. So I literally drove a total of 8 miles. After I dropped my stuff off, I asked the associate if it was really worth it for me to go back out to a gas station to fill up the tank, since I had used such a tiny amount of gas. He insisted that I do so. At the gas station, I discovered that in order to fill up the tank, I suddenly had to purchase almost 2.5 gallons. This meant the last person who used the truck did not fill it up, and I was now paying for the gas THEY used. I brought the receipt back to the associate, expecting to be given a refund for the amount I overpaid (about $8). The associate looked at the documented mileage that I drove. And he said even though he sees that I overpaid for gas I did not use, there was nothing he could do about it and "that's just the way it is". So, not only did I have to pay for 2 more gallons than what I used, but the storage space staff wouldn't (or didn't know how) giver me a refund or at least a credit for it. 3) Not only did I overpay for gas, but I also was required to pay $8 MORE, because the cost of renting the truck was 89 cents per mile, which they conveniently did not tell me BEFORE I rented the truck. You would think, considering the idiocy of having to pay for gas I did not use, they would let that charge slide. That would have signified an awareness of the moment and how displeased I was, and would have helped to make things right. But that didn't happen either. Sean, I know that you are the manager of the store. My email address is and my number is 630-267-1987 if you would like to contact me. I requested copies of the transactions and told your associate I would be sending a complaint via the website. However, there is no place for me to send my complaint to your particular store on the website. I can only submit questions that limit me to a 500 characters. I did send a message through the website last week about the $18 required charge for the lock, but I never heard anything back from anyone. Obviously, we are off to a really bad start here. If I don't hear from you, I will be needing to take my business elsewhere immediately. Thanks."

"Great experience, workers really friendly, everything was quick for me too, will be back very soon!"

"Great experience! Very friendly and quick! Will be back again!"

"Great Service!"

"We have had a unit with Life Storage in St Charles now for almost a year. Every time I have actually had to interact with someone (simply because there has been very few issues or needs), the employees there have gone above & beyond! From the very first time I met them until now, as I am preparing to move out. When I was initially renting the unit, the lady stayed 10 minutes past closing for me because I was running late & had a full truckload that I was desperate to unload! The only time I needed their assistance DURING my stay was when we had a credit card issue (received new cards due to fraud, thus removing us from the auto withdrawal feature). Im not the best at checking voicemail or texts (in a timely manor) & so finally after like 3 or 4 attempts they were able to get a hold of me. I was truly blown away at how understanding they were, we gave them the new card (& my husbands phone # lol) & were good to go! Now as we prepare to move out, I call panic stricken on the Friday before Memorial Day, after 5pm, practically begging for someone to call me back ASAP!?!?!! Well low & behold, not even 5 minutes later Sean calls me back!!! Then he takes care of my question! In a matter of 10 minutes I went from not knowing what I was going to do or if I would even be able to speak with someone today, to talked to Sean & problem solved! Thank you Sean & the lady before you who stayed late for me! It is rare to find people who are willing to go above & beyond anymore. Therefore it is super important that we show our gratitude for them! But I understand this is a review (as well as a way to show appreciation), so with that being said let me also say this...The main reason I did not have too many interactions with these great people is because their system works! I never had any issues with the keypad system to get into my unit, the grounds as a whole are clean & safe, as I never once had any issues. Plus they drive around daily to make sure your lock is on properly (just in case!). It is also important to note that we used our storage unit often. We didnt just drop our stuff off & pick it up a year later. We have been building a house, so as I would find something for the house (or need it) I would bring it & drop it off/pick it up. On the average I would say I was in & out of the unit at least once a week. ~ Sorry for the novel, but hope the info helps!"

"Dave was awesome. He made my Storage space looking wonderful and hassel free"

"Clean and 24 HR access."

"Awsome staff , very helpful and informative ."

"Always so nice and friendly. Go above and beyond any time we need them!!!"

"I had a unique storage need and Sean went above and beyond to make it work! Helpful staff, well maintained units, and fair prices. Definitely give this place a call!"

"Great experience!  The facility is clean, well supplied, well thought out and Sean, the manager, is exceptional.  He spent time to explain to me the different pricing, available units and how the security system works.  I rented a climate controlled unit.  All units are able to be driven up to. A huge help with heavy or awkward items.  Would highly recommend this company. Sean walks the entire property at least twice a day.  He clearly is proud of his work and facility."

"Sean, the manager, is amazing to work with!! Super nice and friendly and makes you fully understand everything. Go here over anywhere!"

"Extremely happy!"

"Sean was very knowledgeable and pleasant to work with."

"excellent"

"Phenomenal"

"Great place, helpful staff!"

"Great people. Very helpful. Excellent service."

"I need it an emergency space, for delicate home goods, to my surprise Life Storage offers climate controlled units. I arrived at 5:15pm. Store closes at 6:00pm. Sean the manager ask me a few questions in regards to my space needs and I was quickly offered my options, the office, the indoor hallways and the cleanliness of the facility made it an easy and pleasant decision to rent. Thank you Sean for your professionalism and knowledge. I will inform all my colleagues at work."