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1401 N. Plum Grove RdSchaumburg, IL 6017314.7 Miles Away
Customer Reviews - Life Storage #442, Saint Charles
We at Life Storage want to maintain the best storage facilities in Saint Charles, and in every city where we do business.
Take a look at all the good things our customers say about this Life Storage, and all of our stores! It thrills us to give customers the best customer service possible, and to hear when they are pleased with how we have taken care of their storage needs.
"What a superb team at Life Storage. Called to inquire about increasing my unit size to a larger one. Lauree was so informative with all my questions and very professional. After arriving to the facility to view site interested in, I met a great lady name Patrice along with Lauree. These ladies made this transaction for me SIMPLE and SWIFT. The facility itself is beyond clean and most important trustworthy with my personal belongings. Keep up the good work. Looking forward to many more years with both of you. Thank You!"
"What an Awesome experience! I was greeted by Lauree, with a warm and friendly face! She was very helpful and patient when helping me find the right storage unit. She even chauffeured me around the place so that I didn't have to walk the grounds In the cold! High class stuff. Their prices are VERY AFFORDABLE, and the facility is clean. Thanks for all your help!"
"Have used this facility for 4+ years. Facility is incredibly clean, staff are always friendly. Recently moved storage units within the same facility. Two different people helped me, both incredibly patient and friendly in making sure the space worked for me. Thank you."
"For my first time renting a storage it was a lot but lauree was so wonderful she help with all my questions and informed me of all the things I needed to know about my storage. I was very grateful 🙏☺️"
"I would like to give a special thanks to Lauree Wagner for the smile and wave everyday I see her! She has called when I accidentally left my storage locker open or if I was almost late on a payment. Top notch facilities. Keep up the great work!"
"Although our stay was short, we had an excellent experience using Life Storage- St
Charles! Lauree worked with us on multiple occasions and was very helpful/knowledgeable! Overall, we were very pleased and felt comfortable knowing our personal items were stored safely."
"We have been using Life Storage for several years and been very satisfied with the facility and the staff. Yesterday I needed to change some of our information and Lauree Wagner, the store manager, was very patient with me so I could make the changes on line. In spite of my several calls due to my lack of technical skills with the PC, she was always pleasant and helpful. We were both delighted when I finally got it done!"
"Have no reservations about doing business with these good people. The facilities are clean and the office team is very polite and professional.
I rented a small, indoor, air conditioned and heated space for 4-5 months. One day I locked my padlock on the access door, but the bolt wasn't slid into place so anyone could open the overhead door to my space. The office called me to let me know the same day it happened. I have no idea how they spotted it but I thought this was exceptional.
I wish the owners/operators much success."
"Lauree is the best person I've ever dealt with and would highly recommend anyone that needs help with any storage needs. She helped me out so much and went completely out of her way to make sure that I was completely satisfied. Can't wait to deal with her again.
Lauree is the best...."
"Has always been kind and helped me take care when I’m having troubles. Will reach out if you forget payment, I love their choices from small to x large storages, inside (climate controlled) or outside!"
"I was in the market for a storage unit and heard great things about this Life Storage location. I was able to walk in and tour the facility and find the right size unit for my needs. The gentleman that helped me was Vito and he was amazing! He helped answer all my questions and made sure I had everything I needed to get going. I walked in and within 30 minutes I toured the facility, found the perfect unit, signed all the paperwork, setup automatic payments, had my access codes, and keys in hand. I was able to start moving in the same day. I left stress free knowing everything was ready for move in and everything was taken care of for the future. Overall amazing experience. I would definitely recommend this Life Storage if your in the market for a storage unit. Make sure to ask for Vito."
"Vito is excellent! I must say that the deals around here are pretty extraordinary considering there’s no long-term contract required. The place is clean, and it’s cut and dry with great deals going on so you should come on and give them a shot!"
"Nate and his team were exceptionally helpful regarding our moving truck rental process. They warmed up the vehicle, scraped the snow off, and went over all the details clearly. Great working with them"
"Regarding: Nate Grigsby
I want to express my appreciation for the professionalism and extra time Nate Grigsby took to set me up with my second storage unit. He explained everything and was very helpful. He did an outstanding job.
He took me back to view the 2 spaces i was considering and discussed the my plan for use of the space, i chose the larder of the 2. i appreciate the extra time he took helping me make my decision.
"Overall I have been pleased with my experience at Life storage. My space was reasonably priced and the storage facility is clean and orderly. Connie was helpful when I first came to Lifestorage but I am thankful to Vito for his help after I lost my keys. Vito was friendly and efficient in dealing with my issue. He was friendly and professional and I give him high praise for how he does his job."
"I have been renting at the St. Charles Life Storage since the spring of 2020 and I am a total fan. I had to move from NC in the middle of the first wave of the pandemic and everyone was so very helpful with all the logistics so that it was a breeze when I showed up. The climate-controlled unit has been perfect and so easy access, and the rent has been very affordable!
Thanks to all the team and a special shout out to Nate.
"This facility is very nice. It is well organized and clean. We worked with Vito Amato. He was extremely knowledgeable, helpful and professional. He was able to answer all of our questions and made the whole process easy. I would definitely recommend this facility for your storage needs."
"Nate, is the best!! I forgot to to pay my monthly bill, he called me to remind me so I wouldn't inquire a late fee & was extremely polite about it. I came today to pick up my snowblower and it was too heavy for me and he came quickly & helped me lift it into my truck... 🙌🏾🙌🏾🙌🏾 You're doing a great job!! Thank u so much!"
"Ginger and Vito at the St. Charles location are the nicest two people I have ever met. The location was clean, secure, and was accessible with my code at anytime. I will definitely use Life Storage again for my storage needs."
"It was super easy to rent. Woman In customer service was kind, helpful and patient when I was overwhelmed by my move. Sean in office was super helpful when I lost my keys!!! Everything was clean and easy. Thanks all! Will use here again"
"My partner and I moved out of this facility, but I still wanted to implore people to find somewhere else for storage. We didn’t like this place as it continued to get worse. The rates kept going up at random times and it just became so expensive for a simple outdoor unit. This is also includes with your already high rate, that you will have to shovel around your unit as they don’t completely clear the snow in the winter time for outdoor units. So you will have fun shoveling some snow around the door to your unit while paying a high price every month. I would skip this place. My partner and I are glad we are out of there."
"Don’t know why there are so many 5-star reviews here. Didn’t have a good experience when I was here. This place will randomly raise your rate, which is already overpriced, this is on top of not being able to get to your unit in the snow since they don’t clear by the doors I guess. There is also no garbage available to guest which is ridiculous when you are easily paying hundreds of dollars every month."
"Extremely professional, thorough, and friendly right from the start. Starting with the initial booking with Brooke, to then speaking with Hannah at the St. Charles location, I felt at ease, very informed, and confident that I will be well looked after. This was a very stressful time and they made it easy. So refreshing to find people that put "people" first! Thank you so much, Hannah and Brooke!"
"Asst store manager helped me with all my questions and concerns about the property. She made great conversation while we were walking to the unit she was gonna show me. Great personality! Place was nice and clean all the way around."
"I was helped today by Ginger, she was awesome and so helpful. Nothing but professionalism and kindness from this sweet lady! She helped me find what I needed and would recommend this place because of her! 10/10. THANKS GINGER!"
"Sean and the team at LifeStorage in St. Charles, IL have been really great. They really care about their customers and genuinely try to help find the right space etc. They are also very proactive and return calls promptly too. Uncommon to see this type of caring and customer service these days. Thank you Sean and team!"
"Love this place I have moved 2 other times and I honestly have never had my experience with a storage place not only be easy to obtain online but be user friendly as well as staff friendly. Thank you =B"
"Ongoing rental rate for online rental reservation is a lie! Dont do it! I've been a customer for almost a year here with the "(on going)" rate and just had my rent raised its outrageous. I told them there was tons of snow in front of every storage unit and they said they would not call the snow removal crew back out to correct the mistake"
"Dave, the manager, was beyond kind and helpful. When I hesitated to walk to see a unit, because of an injury, he picked up on it and went out of his way to load boxes, get doors and help me see a unit close to the office. This attitude of care and genuine service didn't happen only the first time I visited, it has been consistent every time. In addition, I was very impressed with the perfect cleanliness of the halls, the units and the office. The best, though was Dave!"
"Dave was very knowledgeable about the whole rental process. He took the time to explain everything and was very friendly! The place was very clean and the storage space we rented is perfect! I highly recommend renting from them!"
"While the place is good for storage, Sean was too busy to help. Unable to find my keys, he greeted me w a lackluster can i help you after not saying anything and looking at me. Explained my situation and said it would cost $40 but he couldnt do it then for he was leaving at 5:00 (when they close), apparently he said it takes 20 minutes to grind the key down. Whatever. Make sure if you need something from this place you dont do it close to closing, never mind helping out a customer or staying an extra 5 minutes past your shift. Shame on you."
"Dave Cole was the person who helped me today. Very nice and professional. At the same time friendly and quick. He got me what I needed within 10 minutes and I was out of there quick. He even swept the floor himself, even though it wasn't that bad. I also think it is a very good deal compared to other storage places around."
"Yeah, I had to start my rental explaining to these idiots how insurance work. First, they didn't tell me I need an insurance policy to open a unit. Which, of course, they don't want to, because when you show up without one, they will let you buy a policy from them.... nice move, huh? Then when I refused to buy their policy, they said I'd have to produce my homeowners policy, and I said no, I'm storing a vehicle. My HO policy, nor does anyone's, cover automobiles. The said that is their policy, and without it I'd be forced to buy theirs. I said, look, you can have my auto policy as I'm only store one vehicle. that's it. Nope, called to the manager, and he knew less than the clerk. So, long story short, they sold me their BS policy until I could prove I had a HO policy. Which I did a few days later, then credited me their over priced policy, but it was beyond absurd."
"I contacted the St. Charles Life Storage for my upcoming move from Elmhurst. This was my first time needing temporary storage for a house full of furniture. I spoke with Sean, Manager, who was extremely helpful in recommending my best storage options, location and needed supplies. Sean was most professional and helpful. He exhibited great customer service skills. Thank you!"
"I had an amazing experience at Life Storage! Staff is helpful and very friendly!! Thanks Dave and Sean for making this such an easy transition! Clean facility and units. Truck rental on location was very convenient!
I highly recommend the St Charles location for your storage needs!!"
"Our family is moving out of our house soon, so we wanted to temporarily get a storage space to move the excess clutter that we wanted to keep into a high-quality facility with climate control, especially in this relentless summer Chicago heat.
We rented the unit last week, and the facility itself is solid. I can feel the A/C on in the building, it is very secure, and the spaces are high and spacious. No real complaints about the actual space.
However, the customer service for the first week here has been lousy at best. There were several issues that we ran into.
1) When we originally rented the space last week, the sales associate essentially required us to buy one of their locks for $18 additional dollars. I had never heard of such a thing. I had a padlock with me that I intended to put on the unit, as I have always done in the past when I have rented a storage unit. When I questioned him, the associate at first said that these were "much more secure" locks, which is why he was making us buy one. The building is already very secure, so I found that explanation to be silly. When I pressed him about it, he then said that he was required to sell us a lock, and he said it might just be a scheme to make more money for the company. Wow. I appreciate the honesty, but that's a major problem.
To make matters worse, when I took my first load of stuff to the space yesterday, there were an assortment of different locks on the units. So we didn't have to buy the lock directly from LifeStorage after all?!
2) I wanted to borrow the convenient LifeStorage truck they have at the facility to transport stuff from my house to the unit. The sales associate told me to fill up the gas tank before returning the vehicle - otherwise I would be charged $8 per gallon. My house was nearby, and I only took one trip. So I literally drove a total of 8 miles. After I dropped my stuff off, I asked the associate if it was really worth it for me to go back out to a gas station to fill up the tank, since I had used such a tiny amount of gas. He insisted that I do so. At the gas station, I discovered that in order to fill up the tank, I suddenly had to purchase almost 2.5 gallons. This meant the last person who used the truck did not fill it up, and I was now paying for the gas THEY used. I brought the receipt back to the associate, expecting to be given a refund for the amount I overpaid (about $8). The associate looked at the documented mileage that I drove. And he said even though he sees that I overpaid for gas I did not use, there was nothing he could do about it and "that's just the way it is". So, not only did I have to pay for 2 more gallons than what I used, but the storage space staff wouldn't (or didn't know how) giver me a refund or at least a credit for it.
3) Not only did I overpay for gas, but I also was required to pay $8 MORE, because the cost of renting the truck was 89 cents per mile, which they conveniently did not tell me BEFORE I rented the truck. You would think, considering the idiocy of having to pay for gas I did not use, they would let that charge slide. That would have signified an awareness of the moment and how displeased I was, and would have helped to make things right. But that didn't happen either.
Sean, I know that you are the manager of the store. My email address is and my number is 630-267-1987 if you would like to contact me. I requested copies of the transactions and told your associate I would be sending a complaint via the website. However, there is no place for me to send my complaint to your particular store on the website. I can only submit questions that limit me to a 500 characters. I did send a message through the website last week about the $18 required charge for the lock, but I never heard anything back from anyone.
Obviously, we are off to a really bad start here. If I don't hear from you, I will be needing to take my business elsewhere immediately. Thanks."
"We have had a unit with Life Storage in St Charles now for almost a year. Every time I have actually had to interact with someone (simply because there has been very few issues or needs), the employees there have gone above & beyond! From the very first time I met them until now, as I am preparing to move out. When I was initially renting the unit, the lady stayed 10 minutes past closing for me because I was running late & had a full truckload that I was desperate to unload!
The only time I needed their assistance DURING my stay was when we had a credit card issue (received new cards due to fraud, thus removing us from the auto withdrawal feature). Im not the best at checking voicemail or texts (in a timely manor) & so finally after like 3 or 4 attempts they were able to get a hold of me. I was truly blown away at how understanding they were, we gave them the new card (& my husbands phone # lol) & were good to go!
Now as we prepare to move out, I call panic stricken on the Friday before Memorial Day, after 5pm, practically begging for someone to call me back ASAP!?!?!! Well low & behold, not even 5 minutes later Sean calls me back!!! Then he takes care of my question! In a matter of 10 minutes I went from not knowing what I was going to do or if I would even be able to speak with someone today, to talked to Sean & problem solved! Thank you Sean & the lady before you who stayed late for me! It is rare to find people who are willing to go above & beyond anymore. Therefore it is super important that we show our gratitude for them!
But I understand this is a review (as well as a way to show appreciation), so with that being said let me also say this...The main reason I did not have too many interactions with these great people is because their system works! I never had any issues with the keypad system to get into my unit, the grounds as a whole are clean & safe, as I never once had any issues. Plus they drive around daily to make sure your lock is on properly (just in case!). It is also important to note that we used our storage unit often. We didnt just drop our stuff off & pick it up a year later. We have been building a house, so as I would find something for the house (or need it) I would bring it & drop it off/pick it up. On the average I would say I was in & out of the unit at least once a week.
~ Sorry for the novel, but hope the info helps!"
"Great experience! The facility is clean, well supplied, well thought out and Sean, the manager, is exceptional. He spent time to explain to me the different pricing, available units and how the security system works. I rented a climate controlled unit. All units are able to be driven up to. A huge help with heavy or awkward items. Would highly recommend this company. Sean walks the entire property at least twice a day. He clearly is proud of his work and facility."
"I need it an emergency space, for delicate home goods, to my surprise Life Storage offers climate controlled units. I arrived at 5:15pm. Store closes at 6:00pm. Sean the manager ask me a few questions in regards to my space needs and I was quickly offered my options, the office, the indoor hallways and the cleanliness of the facility made it an easy and pleasant decision to rent. Thank you Sean for your professionalism and knowledge. I will inform all my colleagues at work."
"My family was in a tight spot and needed to move some stuff fast. Moving was so frustrating, but Storing our things was a breeze. Sean was so helpful in making this hectic situation really easy for us. We couldnt have been happier with the experience."
"So sad. Have been there for a while and now we received a call that they are starting construction and all the RVS have to be moved out of and we no longer have a spot. That's bad business practice. Now we are scrambling to find a new storage. They said we have to be out of there by April 1st. I will never trust Life Storage ever and will not recommend them to anyone. I felt the employee was under a lot of pressure when he called. My heart and prayers goes out to him."
"Sean was extremely helpful getting into a second unit after our first one became full. The office was clean and well stocked. We have an indoor unit which was clean and spacious. I recommend this storage if you have things that need a constant temp."
"Robert and Laura in the office are the best and are an asset to your company. They always go above and beyond to be helpful and are friendly and professional. After my dad passed away they took the time to help me figure out how best to utilize my spaces and I really appreciated that very much."
"Uncle Bob's [Life Storage] was the perfect solution to our storage needs. As our needs changed, we were able to easily move to a larger storage unit nearby. The managers, Robert and Laura, were always helpful and very professional. The entire facility is well-maintained and clean. It is a very safe and secure storage place. Before we first rented here, we had looked around the area for the best self-storage facility. We chose Uncle Bob's [Life Storage] because it truly was the best, most conveniently located, cleanest, secure self storage in the area. "
"The manager and staff at the St.Charless facility go out of their way to make my rental and storage experience top notch. They are caring, compassionate and professional at all times. I would proudly refer my family and friends to this facility!"
"Very poor customer service, within 3 days of being notified my automatic withdrawal didn't go through due to a new card issued, I called in and was told to come in a take care of everything, upon getting on the 6th I was charged a late fee which wasn't told to me over the phone nor was it on the boiling statement I received the day before on the 5th. Had I known there was going to be a late fee even though I called and since it was due to a new card being issued, they would have been more forgiving and understanding. Instead I was treated as if I stupid for not knowing late fees are applied after the 5th. I would have came in same day or paid over the phone if they would have mentioned it when I called or in the statement I received. Very poor customer service, never will use again and will be telling everyone one I know. Thanks. Good thing I'm a local real estate agent and have lived here for 40 years "
"We were moving from a different state to Illinois and had been warned about how the big city people would not be helpful and would take advantage of us. Well, the manager at the Uncle Bob's [Life Storage] facility was not only helpful, but seemed to go out of his way to make things easier for us. It was a lovely way to start our life-long adventure in Chicagoland. "
"1. You are asking me about staff and the office, but if I have not interacted with them in months (because I just visit my unit) you should have an answer category for that.
2. We appreciate not having to enter our security code to leave the property! Thank you for updating that!"
"Only thing I questioned is that I was in the space for 3 days after my current month payment and didn't get any prorated refund, so I basically paid $80 for three days. Unhappy about that... Plus the moving truck with the prior company was always complimentary ..."
"When Uncle Bob's [Life Storage] bought Home Town Storage I was concerned that changes would be made that I would not be pleased with. However I'm happy that the quality of the facility has been maintained and the professionalism of both the staff and the company is at a high level. "
"I would like for a cart to be available in the hall by the office at all times. Taking time to come into the office to retrieve one is time-consuming. Perhaps I don't understand the logistics and concerns about having one available. Thank you. "
You can rent a storage unit without coming to our store office.
Choose the Rent Now option when selecting a storage unit and you will make your payment, get your access code, and go right to your space to move in.
Our video shows you how it works.
Tips for packing your storage unit
If you've never used a storage unit before, this video will show you some great Pro Tips that will help make the process easier and prevent common mistakes.
Save yourself some time, and learn how to keep your belonging safe in storage.
At Life Storage Facility #442, we offer great property security systems and clean, affordable storage units to rent for the residents of Wayne, Bartlett, South Elgin, and other neighborhoods in Saint Charles, IL. Call us with questions, reserve online, or click here to compare other storage units in Chicago.
Store Office Hours
Mon: 9:30 am - 6:00 pm
Tue: 9:30 am - 6:00 pm
Closed 3/21 4:00pm-6:00pm
Wed: 9:30 am - 6:00 pm
Thu: 9:30 am - 6:00 pm
Fri: 9:30 am - 6:00 pm
Sat: 8:30 am - 5:00 pm
Facility Access Hours
Monday: 6:00 am - 10:00 pm
Tuesday: 6:00 am - 10:00 pm
Wednesday: 6:00 am - 10:00 pm
Thursday: 6:00 am - 10:00 pm
Friday: 6:00 am - 10:00 pm
Saturday: 6:00 am - 10:00 pm
Sunday: 6:00 am - 10:00 pm
Storage insurance available (third party)
$32 admin fee
Payments due monthly, with a minimum of one month rental