Customer Reviews - Life Storage #442, Saint Charles
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We at Life Storage want to maintain the best storage facilities in Saint Charles, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
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- Overall Rating for Life Storage in Saint Charles (#442)
4.65 out of 5
based on 38 of our most recent Reviews
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- Sue from Saint Charles, IL
4.6 out of 5
"Sean was very knowledgeable and pleasant to work with."
March 26, 2019
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- Shannon from Saint Charles, IL
5.0 out of 5
"Sean went above and beyond in setting up what I needed. He was very friendly and helpful."
July 21, 2018
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- Eric from St. Charles, IL
4.8 out of 5
"Met expectations just fine. This isn’t brain surgery. I didn’t feel a strongly met was needed"
May 25, 2018
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- Robert from Suger Grove, IL
5.0 out of 5
"Everyone there was polite and courteous and. Helped to straighten out the billing problem that we had due to someone hacking into my bank accounts."
June 23, 2017
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5.0 out of 5
"Robert was professional, thorough and friendly. He welcomed me to LifeStorage and made me feel like I made the right choice to store my vehicle at the facility."
April 10, 2017
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- Angela from Saint Charles, IL
4.9 out of 5
"Overall a very positive experience. 3 years there, no complaints!"
March 23, 2017
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- Joseph from Saint Charles, IL
4.0 out of 5
"I appreciated the clean accessible space you provided."
February 23, 2017
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- Bernadette from Oswego, IL
5.0 out of 5
"The employees always remind me my payment is due when I forget.....
Thank you"
February 10, 2017
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- Lawrence from Saint Charles, IL
4.6 out of 5
"It was a nice facility that met our needs for the required time."
October 23, 2016
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- Erlinda from Saint Charles, IL
5.0 out of 5
"Thank you to Robert for being sensitive to my needs and accommodating. I appreciate it very much. "
September 23, 2016
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- Jeffrey from Saint Charles, IL
5.0 out of 5
"We are very happy with everything about Uncle Bob's [Life Storage]! "
July 26, 2016
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5.0 out of 5
"Love the sensor lights and electronic gate. Space is clean an dry. People are friendly and helpful."
April 26, 2016
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- Christina from Geneva, IL
5.0 out of 5
"Robert and Laura in the office are the best and are an asset to your company. They always go above and beyond to be helpful and are friendly and professional. After my dad passed away they took the time to help me figure out how best to utilize my spaces and I really appreciated that very much."
April 24, 2016
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- Frederick from Geneva, IL
4.3 out of 5
"first day today. too soon to determine the overall experience. good so far."
April 02, 2016
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- Patricia from Green Valley, AZ
5.0 out of 5
"Uncle Bob's [Life Storage] was the perfect solution to our storage needs. As our needs changed, we were able to easily move to a larger storage unit nearby. The managers, Robert and Laura, were always helpful and very professional. The entire facility is well-maintained and clean. It is a very safe and secure storage place. Before we first rented here, we had looked around the area for the best self-storage facility. We chose Uncle Bob's [Life Storage] because it truly was the best, most conveniently located, cleanest, secure self storage in the area. "
February 06, 2016
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- Brandon from Saint Charles, IL
5.0 out of 5
"The manager and staff at the St.Charless facility go out of their way to make my rental and storage experience top notch. They are caring, compassionate and professional at all times. I would proudly refer my family and friends to this facility!"
January 08, 2016
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5.0 out of 5
"Thank you for working with us during our moving transition!!!"
December 23, 2015
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- Michael from Downers Grove, IL
5.0 out of 5
"The employees are clean, personable and professional. The facilities are clean and in new condition. Thank you"
November 24, 2015
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- Liam from saint Charles, IL
1.9 out of 5
"Very poor customer service, within 3 days of being notified my automatic withdrawal didn't go through due to a new card issued, I called in and was told to come in a take care of everything, upon getting on the 6th I was charged a late fee which wasn't told to me over the phone nor was it on the boiling statement I received the day before on the 5th. Had I known there was going to be a late fee even though I called and since it was due to a new card being issued, they would have been more forgiving and understanding. Instead I was treated as if I stupid for not knowing late fees are applied after the 5th. I would have came in same day or paid over the phone if they would have mentioned it when I called or in the statement I received. Very poor customer service, never will use again and will be telling everyone one I know. Thanks. Good thing I'm a local real estate agent and have lived here for 40 years "
November 06, 2015
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5.0 out of 5
"No problems from the beginning until the end of rental."
September 23, 2015
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5.0 out of 5
"We were moving from a different state to Illinois and had been warned about how the big city people would not be helpful and would take advantage of us. Well, the manager at the Uncle Bob's [Life Storage] facility was not only helpful, but seemed to go out of his way to make things easier for us. It was a lovely way to start our life-long adventure in Chicagoland. "
August 26, 2015
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- Dennis from Naperville, IL
5.0 out of 5
"Robert and his staff were very nice and took great care of me!"
August 01, 2015
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5.0 out of 5
"you did being polite, patience, professional and clean. you made me feel my stuff and me we are secure in ur building."
July 28, 2015
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5.0 out of 5
"It was just what we needed and the folks were great to work with. "
July 23, 2015
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- Daniel from St. Charles, IL
4.5 out of 5
"1. You are asking me about staff and the office, but if I have not interacted with them in months (because I just visit my unit) you should have an answer category for that.
2. We appreciate not having to enter our security code to leave the property! Thank you for updating that!"
April 28, 2015
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- Jim from Bloomingdale, IL
4.1 out of 5
"Only thing I questioned is that I was in the space for 3 days after my current month payment and didn't get any prorated refund, so I basically paid $80 for three days. Unhappy about that... Plus the moving truck with the prior company was always complimentary ..."
April 04, 2015
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5.0 out of 5
"Professional staff, helpful, courteous. Great facility : well lit, clean, secure."
March 27, 2015
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- Marty from St. Charles, IL
3.8 out of 5
"We were existing customers of Hometown storage and our experience was relatively short lived."
January 23, 2015
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- Rodney from Galesburg, IL
5.0 out of 5
"Property was always well maintained and cleaned. Overall, a great storage facility!"
December 23, 2014
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- Bradley from Saint Charles, IL
4.9 out of 5
"When Uncle Bob's [Life Storage] bought Home Town Storage I was concerned that changes would be made that I would not be pleased with. However I'm happy that the quality of the facility has been maintained and the professionalism of both the staff and the company is at a high level. "
October 29, 2014
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- Frank from Saint Charles, IL
3.4 out of 5
"I was suppose to get a free month after six months, but somehow my contract didnt tranfer from Home Town to uncle Bob. I was really looking forward to this free month. "
October 28, 2014
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- Steven from Saint Charles, IL
5.0 out of 5
"Completely satisfied with the new employees and facility.
Thank you"
October 28, 2014
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4.4 out of 5
"I wasn't expecting a free month.. Very glad for that "
October 27, 2014
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- Adam from Saint Charles, IL
3.4 out of 5
"Your service is great. My only problem is that the relative humidity in the climate controlled storage runs 65% plus. If you could bring it down to 50% or below that would be great."
October 27, 2014
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5.0 out of 5
"Answered all my questions and then some with a chereful attude and the rate was good"
June 26, 2014
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- Carolyn from St. Charles, IL
5.0 out of 5
"I would like for a cart to be available in the hall by the office at all times. Taking time to come into the office to retrieve one is time-consuming. Perhaps I don't understand the logistics and concerns about having one available. Thank you. "
June 02, 2014
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5.0 out of 5
"I wish there was access to water. I store a RV and would like the ability to wash it. Otherwise excellent facility. "
May 03, 2014
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- Frank from West Chicago, IL
4.0 out of 5
"Haven't experienced your facility since the new ownership long enough to make an evaluation, but so far, so good."
April 25, 2014
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