A 5x5 storage space is the size of a small walk-in closet. It holds one piece of furniture with a narrow footprint, tall narrow items like lamps, and 6-8 boxes.
A 10x20 storage space is the size of 2-3 Bedrooms. It holds furnishings and appliances for an average 1500 sq. ft. residence. It can also hold compact vehicles depending on width and length.
We at Life Storage want to maintain the best storage facilities in Elgin, and in every city where we do business.
Take a look at all the good things our customers say about this Life Storage, and all of our stores! It thrills us to give customers the best customer service possible, and to hear when they are pleased with how we have taken care of their storage needs.
"Krystle is just simply amazing. She has been so helpful throughout my whole move. I am a cancer patient and she has even given me a chair to sit on. I would recommend her and this facility to anyone!"
"Was told to not go to the office but to the docks. Docks are usually in the back, which is where we went and there are docks there. Their dock however, which they didn't tell us, is just to the right of their office door and its tiny. We drove around for several minutes before finding this out."
"Would have to say that the staff and very nice and know there job very well. Lobby was super clean and smells nice and fresh. The Manager Krystal was very helpful and very informative and just very pleasant to work with. 5 STAR ACROSS THE BOARD!!"
"Came to this location and asked some questions. Krystle was very knowledgeable and friendly. She gave me suggestions and made my belongings feel valued. And she’s absolutely beautiful💕🌻"
"Krystal was more then great very helpful! Super great vibes and great energy also let u know from point A to Z on everything u need to know about ur storage and everything! If u need storage and good customer service come to life storage and Krystal will take care of u 👍🏾👍🏾"
"Crystal goes above and beyond! She is very helpful and explains things well.
Not happy other staff has said we need to write a review, thats my choice to do that.
The facility is always clean, temperature controlled. There is a pull up garage, should be more then one. Carts are not always available, which means you have to go look for one, its a pain when you have mobility issues or small children. The units are all on one floor, which is great."
"Kristie showed such grand customer service and passion for my needs!
Love her positive state of mind and giving me all my options so I can work on the best decision based on my needs!
Amazing 👏"
"The staff at this facility is really nice, but it seems that their hands are tied and controlled by their corporate office. The company as a whole does not value their customers and has what I would consider deceptive business practices. I pay my bill once a year. Given the size of the organization, I would expect that they would be able to send out an email reminder at least a week before your payment is due. But, instead of doing their customers a service by providing them a reminder, they simply wait until you have incurred what I would consider an excessive late fee (28%) and then they send out an email telling you that you are late and you now owe way more than you should. I have been a customer for over 10 years and they won't waive the late fee. Clearly, they don't care about their customers. I would expect that a corporation of this size would have the ability to send automatic email reminders. It is very apparent that they they don't send reminders so they can pad their pockets with huge late fees."
"Was skeptical of any storage facility until I met Krystle. She understood my concerns and made me feel like my belongings were safe. The place is clean and hard to get lost. Never seen street names in aisles."
"Krystle is really good at her job. The way she cares for every unit whether its for a month or longer is just simply amazing. When you come here you will always feel welcomed."
"I needed help securing a unit for one of my customers on VERY short notice. Krystle was able to get me on the right track in a matter of minutes and I was able to move stuff into storage for my customer that afternoon. She was so extremely helpful and I was able to help my customer in a huge way during an incredibly stressful situation. Thank you Krystle I can’t thank you enough!!!!"
"Loved my experience at this location! Immediately when I walked I was greeted by a friendly staff member and was shown different storage units. She was very helpful in answering all my questions and providing me with useful information. She helped me prepare for my unit and any products that may help with my move. This facility has easy in and out access, temp controlled, AND pest/bug free!! I feel safe when I enter and leave the building and love their security camera footage. Wouldn't want my stuff stored anywhere else!"
"Outstanding service! Krystle & Jennifer are very personable. They helped make what could have been a stressful life event very palatable. Storage units were clean and easy to use. Would highly recommend!!"
"Temperature control units. Small and biig ones. Large 0ne is upgraded 20 by 20 Building gad public restroom. Moving boxes and supplies.
Car storage outside and inside.
Business units.
Its running 15% off now."
"Jennifer and Krystal are absolutely amazing! They are great truly, they are very helpful and help you with anything you may need, the storage area is very clean, I highly recommend you use this storage you will not be disappointed!!"
"Jennifer and Crystal made the entire process seem-less and enjoyable. All while providing professional assistance and with a great attitude. 10/10, would recommend to anyone that has had a bad experience with other storage companies."
"Awesome management, Krystle was very helpful and answered all of our questions. Also! Life Storage provides a FREE moving truck for new customers!!! Felt easy/comfortable to drive and maneuver. Definitely glad we came here. It's a nice and clean facility, not to mention a great place and location. Very happy. 😊"
"Krystle did the best job I've ever seen. She is very helpful kind and funny. She is very professional and helped in every way. thank you for your advise."
"Krystle Geyer was wonderful in assisting me find a perfect storage room and a perfect deal that fit my budget. Cheap rental vans and very well priced storage rooms. Would recommend highly!"
"Great place, although I personally haven’t used their storage facility, I can say their office suites and staff are amazing. The Manager, Krys has been incredibly friendly and professional. I would recommend this facility to anyone looking for an office space in the Elgin area."
"This is by far the best storage facility experience I've ever had!!! Krystle hooked it up worth a great deal and even better customer service!!! 10 Stars!!!"
"Wonderful place. Great staff. Very helpful. Helped our school district by gifting 100 cases of sanitizer. Krys was extremely helpful and friendly. Thank you so much for the this great experience"
"Super friendly Staff! Everything appeared to be so clean. I was extremely nervous getting a storage unit just with all the bad things heard about them, but I felt such as ease with how professional the staff was even though it was a one woman show that day!"
"Super clean! I was worried about getting a storage unit but after touring the place I feel relieved and know that my things will be safe. Staff is super friendly and informative"
"I have been a long time off and on customer of Life Storage in Elgin and have appreciated the climate controlled environment there and the easy access to my locker any time of the day or night. I have to say though, I never been as impressed with a manager there as I am with Crystal. She is really an amazing person who desires to make her location the best in the chain. She genuinely wants to hear feedback from customers as to how she and her assistant Jennifer can further improve services there. When she says she is going to do something, she does it, such as following up phone calls and making sure things on the property that need fixing are fixed."
"Really, no carts to use to move things to my storage unit? C'mon people, get with the program. I had to use a pallet lift because that was all I could find. Pathetic."
"Management has changed a few times in recent years. Krystle is always available and willing to help get issues resolved. The facility is always clean and I never have any issues that cant be resolved."
"Great staff with excellent customer service - friendly, efficient, and knowledgeable! Had to switch a rental last minute and Jennifer went above and beyond to accommodate, making me feel like a valued customer! With all the twists and turns in life, it's great to do business with a company that is willing to help their customers when possible. Very positive experience here. Highly recommend!"
"The office at this facility was so polluted with bleach and Lysol I could not breathe in the office I had to leave. They claim they use Simple Green but I know what Lysol and bleach smell like. I personally believe that it was much more toxic of an environment with the chemical cleaners than what they were trying to really do"
"To whom it may concern,
I do not rent at Life Storage but work at a neighboring business. Life Storage is the first business when entering the center. Today I drove by and stopped to chat with the manager. She was outside cleaning the parking lot in front of the building. I wanted to say thank you to her for keeping the parking lot clean from all the garbage AMAZON creates. With a chuckle she replied "Its ok, it allows me to get fresh air." If you are not aware, there is a sea of Amazon trucks in our parking lot and with summer approaching I'm sure she will get lots of fresh air."
"They are great here! Crystal and Jennifer were very helpful. I needed to find my storage which they helped me with and then they helped cut off the locks( not easy to do!). All with a smile."
"Krystal was outstanding - extremely helpful, very friendly and was more than you could ask for throughout the whole process - would definitely recommend her to everyone"
"Krystle Geyer, store manager, at the Elgin (Airport Road) Facility has been so helpful while we are transitioning to another state. We needed another locker and she provided! She is great to work with and so pleasant. The facility is clean and well kept. The location is close to our home. We have suggested to many of our friends who live nearby to check out Life Storage and to contact Krystle."
"Highly recommended' I am in the process of setting myself up to move out, so naturally I needed a spot to store some things. Jennifer at the front desk was beyond helpful and patient. She answered any question that I could come up with and clearly demonstrated everything I needed to know for access to my unit. She went above and beyond and made sure I was with knowledge of everything I needed. Great space, clean, organized, reasonably priced and secure."
"The staff us friendly and helpful. The facility is always kept clean and neat. The y bring my packages to my lockup neatly placed or will call to notify me. Great people great place."
"Life Storage Elgin is the a great place to store your items. Management is very easy to work with and very accommodating. Krystle (store manager) is very helpful with my storage needs"
"Great customer service, clean place very knowledgeable, and thank you Krystle G. For everything. you were great, on helping me choose the right storage that accommodate my needs. I will definitely recommend this place."
"This facility is very clean, well lit and climate controlled. Store Manager Krystle Geyer is always very helpful with any needs. I really appreciate the outstanding customer service!"
"Great place to have storage. Access to building is great. Staff has always been helpful and friendly over the last six years I have used this facility. Krystal was very professional in helping me closing out my account recently. I told her I always recommend this place for storage to others and will be back myself if need be. Thank you Life Storage!!"
"I met with both Jennifer and Krystle on separate occasions and both ladies were nothing but professional and friendly. They explained everything thoroughly and made the entire process a smooth one. I would recommend this place for others."
"I've never used storage units before, but, since I was moving from a house to an apartment, I needed a storage unit and a moving van. I was apprehensive about the whole process, but I spoke to Jennifer and she made everything very easy. I continuously called back with questions and she was very patient and reassured me at every step. Would definitely recommend!"
"As a first time storage unit user, their services were amazing! From the moment I called the online customer service number to the quick follow-up from the store manager herself, shout out to Krystle, they were all professional and very helpful. They answered all my questions, which was A LOT, and made me feel reassured that my belongs would be secure.
The building is clean, has multiple access points to get to your unit quickly, and maps to help you find your way. Also, their units are indoor and on one level, so no cramming stuff into elevators. The option to rent moving vehicles is a plus as well. I would highly recommend them and will use their services again if needed!"
"I wanted to write a review to recognize Krystle from Life Storage in Elgin. She followed up with me two months later after my insurance agent never sent over proof of previous coverage. That type of follow through is rarely seen these days and I want to commend the company for hiring proactive employees that really care! She is a one in a million."
"The life storage of Elgin is a great location with friendly staff. They have an absolutely huge garage that keeps you out of the rain for loading and unloading your unit.
I have to say thank you so much Krystle with all of your help."
"Was calling all over the Elgin area for storage pricing and the reason I went with Life Storage was because Krystle was the most professional and kind rep I encountered during my research process. If you are in the middle of that process, stop and call her now!!! They offer fair pricing and great customer service!!!"
"HELLO THE LADY KRYSTLE WAS PLEASANT AND ASSIT ME WITH WHAT I NEEDED I REALLY WAS LOOKING FOR AMAZON AND SHE MADE IT HAPPEN KEEP A REP AT YALL DESK LIKE THIS THE BUSINESS WILL STAY GROWING SHE WAS IN AN CLEAN ENVIRONMENT SHE WAS NEAT AND IT SMELL WELCOMING IN HERE MEANING IT HAD TO BE WIPE DOWN CAUSE NORMALLY YOU SMELL DUST SHE SPOKE WELL SHE JUST WENT OVER AND BEYOND TO MAKE SURE I WAS PLEASE MUCH GRATITUDE"
"The most amazing experience I’ve ever had! Krystal was very patient knowledgeable and so helpful! She is the absolute best! If you have any questions just ask for Krystal! So happy I found this company."
"Great service answer the phone friendly got the information I need and will get ready for a storage unit within two weeks. Definitely recommend this place"
"I was extremely disappointed in the poor customer service provided by Crystal and her manager Mark. My unit for years has been on autopay. My credit card was compromised and this caused my autopay not to go through. As soon as I was aware I spoke to Crystal and told her I would try to be in to pay. I work six days a week and am incredibly busy. The only day I would have been able to go to the location was Sunday and for some random reason their office was closed that day. I communicated with Crystal again when I could not get in. By this time, I was hit with a $31.95 late fee. This seemed outrageous so I called Crystal again to ask for an exception. She robotically sited company policy. I asked to speak to her manager when she was unhelpful. I do credit him, Mark for returning the call the next day. He to sited company policy like a robot. I have been here for years on auto pay had my card compromised by fraud and no one can make an exception for that and to charge a late fee of over 20% of the monthly rent is absurd, especially when I had been communicating throughout ."
"Krystle was so much help ever since I got my storage room she helped me with putting my keys my my storage and helped me getting a truck. She was so nice and friendly very respectful I’m thankful I found a good storage place with good customer service she made this experience very well"
"The manager told me he cares more about renting space than taking care of existing tenants.
We wont be renewing thanks to your managers poor attitude.
Thank you,
Doug Wolfe
CEO
DW Enterprises LLC"
"Very happy with the cleanliness of the facility!
Jason is always friendly and very helpful with my many questions. The attentiveness of the employees has helped me feel comfortable to store my items at the facility."
"Awesome Customer service, the manager Jason Reuber, is very customers friendly, he makes U feel very welcome, & invite U in like family in the store!! Very easy & confident to do business with this storage company. The storage company will offer you all types of perks & discount on their storage units, to accommodate your needs. The place is very well lit and very well maintained ,and clean throughout the facility. You will definitely be happy with the combination of your rental or lease with them on their units. And I will highly recommend them to anyone for there storage needs!!!"
"Bery bad situation. I Hope they can help with this. UPS delivered a package, someone signed for it in the store. Place in the back according to videos. Now the package is no where to be found and manager say he is too busy to watch videos to see what happen with the package and the person who signed for it is no longer there. Noone wants to be responsable for it. So i hope a manager with authority gets back to me to respond for an ex-employee actions. Well see what happen. Any suggestion by someone reading this let me know. Bbb? Attorney general? Coporate office?"
"Hi everyone I just want to put out there my awesome experience.
With this great storage company, that I stumble across in my neighborhood. The manager that runs that facility, is truly customer-friendly & very knowledgable about all of your storage needs. He makes you feel at home & very comfortable during your visit. He will go all out his way to make sure, that you get a discount to apply toward your rental unit & the store moving & packing accessories items. I like my transaction with this storage store, it was less stress, easy online registration & they work with you on preserving your unit when you are not ready to do a transaction that day of rental. Very clean & well-maintained facility
for me, I think the location is perfect!! They are a great storage company to do business with, I highly recommend them to anyone!! The manager over at Airport Rd. in Elgin ill. Mr. Jason Reuber, Thank You for all of your help & assistance" Ms. Gillespie"
"The new manager is awesome!! He is knowledgeable and super helpful and gives amazing customer service. I highly recommend using this storage company."
"Gigi is a Rockstar! Let Gigi help hire/train your managers please. She represents your brand and the property extremely well.
Thank you,
Doug Wolfe
CEO
DW Enterprises LLC"
You can rent a storage unit without coming to our store office.
Choose the Rent Now option when selecting a storage unit and you will make your payment, get your access code, and go right to your space to move in.
Our video shows you how it works.
Tips for packing your storage unit
If you've never used a storage unit before, this video will show you some great Pro Tips that will help make the process easier and prevent common mistakes.
Save yourself some time, and learn how to keep your belonging safe in storage.
Frequently Asked Questions
How do customers rate this Life Storage in Elgin?
137 customers have rated our Elgin self storage facility an average of 4.80 out of 5 stars in the past two years.
Where is this self storage facility located?
We're located on 450 Airport Rd north of the Jane Addams Memorial Tollway (Toll Road), between River Ridge Dr and Highpoint Dr in the Chicago area.
What amenities are offered at this Life Storage in Elgin?
Our self storage facility offers many great services and amenities, including: climate controlled storage units, dollies and moving carts, contact-free storage rental, 24/7 surveillance, access control systems, and motorcycle storage.
What size storage units are rented most frequently?
5x10 storage units have been our most popular rentals with 4 rented in the past 7 days.
Serving Chicago, Elgin and West Dundee
Our self storage facility on Airport Rd is located north of the Jane Addams Memorial Tollway (Toll Road), between River Ridge Dr and Highpoint Dr, near River Valley Memorial Gardens. Click here for directions to this Life Storage.
At Life Storage Facility #560, we offer great property security systems and clean, affordable storage units to rent for the residents of West Dundee, Sleepy Hollow, Gilberts, and other neighborhoods in Elgin, IL. Call us with questions, reserve online, or click here to compare other storage units in Chicago.
Store Office Hours
Mon: 9:30 am - 6:00 pm
Tue: 9:30 am - 6:00 pm
Wed: Closed
Thu: 9:30 am - 6:00 pm
Fri: 9:30 am - 6:00 pm
Sat: 8:30 am - 5:00 pm
Sun: Closed
Facility Access Hours
Mon: 5:00 am - 11:00 pm
Tue: 5:00 am - 11:00 pm
Wed: 5:00 am - 11:00 pm
Thu: 5:00 am - 11:00 pm
Fri: 5:00 am - 11:00 pm
Sat: 5:00 am - 11:00 pm
Sun: 5:00 am - 11:00 pm
Rental Requirements:
Insurance required
Storage insurance available (third party)
$29 admin fee
Payments due monthly, with a minimum of one month rental
