Self Storage Units near Chicago in Elgin, IL, 60123
Life Storage - Elgin450 Airport Rd Elgin, IL 60123
- Climate Control
- 24/7 Surveillance
- Extended Access Hours
- Rent Now - Instant Access
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- Mon: 9:30 am - 6:00 pm
- 5/29: 8:30 am-12:30 pm (Holiday)
- Tue: 9:30 am - 6:00 pm
- Wed: 9:30 am - 6:00 pm
- Thu: 9:30 am - 6:00 pm
- Fri: 9:30 am - 6:00 pm
- Sat: 8:30 am - 5:00 pm
- Sun: 12:00 pm - 4:00 pm
- Customer Access Hours: Daily: 5:00 am - 11:00 pm
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Size Help
5' x 5' Storage Space
A 5x5 storage space is the size of a small walk-in closet. It holds one piece of furniture with a narrow footprint, tall narrow items like lamps, and 6-8 boxes.
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Call today at phone number: (800) 800-3456
5' x 10' Storage Space
A 5x10 storage space is the size of a walk-in Closet. It holds one or two large pieces of furniture and 10-15 boxes.
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Call today at phone number: (800) 800-3456
5' x 15' Storage Space
A 5x15 storage space is the size of a small Bedroom. It holds furnishings for an average 500 sq. ft. residence, excluding major appliances.
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Call today at phone number: (800) 800-3456
10' x 10' Storage Space
A 10x10 storage space is the size of 1 Bedroom. It holds furnishings for an average 750 sq. ft. residence, including some major appliances.
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Call today at phone number: (800) 800-3456
10' x 15' Storage Space
A 10x15 storage space is the size of 2 Bedrooms. It holds furnishings for an average 1000 sq. ft. residence, including most major appliances.
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Call today at phone number: (800) 800-3456
10' x 20' Storage Space
A 10x20 storage space is the size of 2-3 Bedrooms. It holds furnishings and appliances for an average 1500 sq. ft. residence. It can also hold compact vehicles depending on width and length.
Contact Us
Call today at phone number: (800) 800-3456
10' x 30' space
A 10x30 storage space is the size of a 2-3 bedroom home, boat, commercial trailer or most full size vehicles.
Contact Us
Call today at phone number: (800) 800-3456
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Self Storage Units
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A 5x10 storage space is the size of a walk-in Closet. It holds one or two large pieces of furniture and 10-15 boxes.
Choose10' xby 5' Climate Controlled Self Storage Unit*
- Indoor access
- Ground Level
2 Left! 2 Left $75/mo. per month or pay $94 In-Store -
A 5x15 storage space is the size of a small Bedroom. It holds furnishings for an average 500 sq. ft. residence, excluding major appliances.
Choose10' xby 7.5' Climate Controlled Self Storage Unit*
- Indoor access
- Ground Level
2 Left! 2 Left $84/mo. per month or pay $105 In-Store -
A 10x10 storage space is the size of 1 Bedroom. It holds furnishings for an average 750 sq. ft. residence, including some major appliances.
Choose10' xby 10' Climate Controlled Self Storage Unit*
- Indoor access
- Ground Level
2 Left! 2 Left $111/mo. per month or pay $139 In-Store -
One Month Free!
Your first full month is free! Pay only rental fees/taxes to move-in.
On specially marked spaces. New customers only.
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A 10x15 storage space is the size of 2 Bedrooms. It holds furnishings for an average 1000 sq. ft. residence, including most major appliances.
Choose10' xby 15' Climate Controlled Self Storage Unit*
- Indoor access
- Ground Level
2 Left! 2 Left $154/mo. per month or pay $193 In-Store -
A 10x20 storage space is the size of 2-3 Bedrooms. It holds furnishings and appliances for an average 1500 sq. ft. residence. It can also hold compact vehicles depending on width and length.
Choose10' xby 20' Climate Controlled Self Storage Unit*
- 1 Month Free
- Indoor access
- Ground Level
$199/mo. per month or pay $249 In-Store
- *Storage unit size is approximate.Offers and promotions are restricted to specially marked spaces based on availability. Offers and promotions may not be combined with other offers or promotions, and are limited to new rentals - space transfers and additional rentals are excluded. Pricing and discounts may exclude fees and costs for additional services.
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Nearby Stores
Customer Reviews - Life Storage #560, Elgin
We at Life Storage want to maintain the best storage facilities in Elgin, and in every city where we do business. Take a look at all the good things our customers say about this Life Storage, and all of our stores! It thrills us to give customers the best customer service possible, and to hear when they are pleased with how we have taken care of their storage needs.
"This place is excellent. I would give 10 stars to krystle. Customer servixe is off the chain. Very professional and helpful"
May 23, 2023"Krystle was very helpful and super nice! 😊"
May 20, 2023"This location is super clean and fairly priced. Also, Krystle is amazing! She made the whole process very easy, would recommend 10/10."
May 20, 2023"Stored here for 2 years and it was awesome!! Krystle is great, awesome sense of humor! She actually remembers your name and says hey when she sees you. I'm actually a little sad to stop storing here, but if I ever need storage again, definitely here! The temperature is perfectly controlled. All around great place to store."
April 30, 2023"Stored here for 2 years and it was awesome!! Krystle is great, awesome sense of humor! She actually remembers your name and says hey when she sees you. I'm actually a little sad to stop storing here, but if I ever need storage again, definitely here! The temperature is perfectly controlled. All around great place to store."
April 29, 2023"Awesome"
March 21, 2023"Girls are super friendly and easy to work with. They gave me the run down and a tour of the place. They even have a unloading dock for box trucks!"
March 04, 2023"They are absolutely wonderful and so friendly. Defiantly glad we decided to come here. 100% recommend going there."
March 04, 2023"Krystal is the best"
February 27, 2023"Kristen was a fantastic help setting up the unit"
February 13, 2023"KJ was very helpful and informative with helping me pick out the perfect storage unit. even convinced me into some awesome boxes for my move."
January 20, 2023"Great facility. Great management. Friendly staff. All around great experience!"
January 20, 2023"Wondeful customer service, Krystal was always a pleasure to work with. Im glad i went with Life Storage!"
January 19, 2023"Facility is clean, fair pricing and staff (KJ) was very friendly and helpful what else can you ask for."
December 28, 2022"Been a tenant for 4 years now. Place is always clean, staff is always nice. Krystle is great!"
December 23, 2022"Krystal is so funny and kind."
December 22, 2022"Krystle is so sweet and funny"
December 22, 2022"Krystle has always been helpful and awesome. I would give her 10* if i could."
December 19, 2022"Krystle is the BEST!!!"
December 17, 2022"Great storage facility. KJ was very helpful!"
December 15, 2022"I am so HAPPY that my Husband and me chose Life Storage! Krystal is TRULY AMAZING!!!! She was very professional and detailed! I wanted to know that the storage facility I chose was one that I could trust! Krystal is TRULY an asset to your company and I'm so happy that we were able to work with her and feel at ease! THANK YOU SO MUCH KRYSTAL! HAVE A VERY HAPPY HOLIDAY SEASON! 😊"
December 03, 2022"Great place n AMAZING STAFF"
November 03, 2022"I was just throughly pleased with how touring the facility went. KJ gave me a tour, and was just overall really kind and professional, and super knowledgeable on the spaces they offer. Thanks so much for making this process so easy!"
October 29, 2022"Very nice staff, good storage facilities."
October 23, 2022"KJ was great! Very professional!"
October 23, 2022"The manager krystal is nice and a pleasure to speak with. Very friendly."
October 06, 2022"Krystle is just simply amazing. She's very kind and always smiles. This is a great facility and managed properly."
October 06, 2022"Krystle was very helpful and showed me a few different options. I was able to choose one that worked for me. Thank you so much for your help!"
October 03, 2022"Krystle and KJ were both very helpful and informative. Great customer service, and helped me rent my storage unit with ease. Very clean and secured faculty. I would recommended this location."
September 30, 2022"friendly, professional service"
September 21, 2022"Clean facilities, any size units available. Restroom facilities, well lit. Friendly and helpful staff. Krystal the manager is extremely professional."
September 20, 2022"Staff is amazing! Krystal always knows what she’s talking about and KJ is super helpful. Facility always looks clean too. I was lucky to to find an office suite at this location. Thank you girls!"
September 16, 2022"5 star rating"
September 16, 2022"Great place, the girls made it super easy to get start it & they are really nice."
September 15, 2022"Kourtney was very informative and helpful."
August 24, 2022"This facility is very clean and welcoming. KJ and Krystle were very helpful with information. They both are sweet and very kind!"
August 16, 2022"The 2 ladies that assisted me in getting moved in were extremely helpful and pleasant. I was very satisfied with choosing this location."
August 08, 2022"Super easy finalize online after a brief phone call. Was able to access the unit after hours and move stuff in late evening same day with zero interaction w staff. Can’t beat getting 20% off of all the packing supplies for 14 days to help facilitate your move if necessary"
July 12, 2022"Have an office here. Krystle is great at keeping things clean and overall it's a very professional building!"
July 07, 2022"clean, The store manager is so nice. this is the best storage center i have ever used !"
July 04, 2022"Life Storage Elgin - I have been renting commercial space from Life Storage in Elgin since last October and it has been an awesome experience. The manager Crystal, is a joy to interact with and from day one, we hit it off, she professional and makes me feel at home here. The facility is clean, the restrooms are always clean and my guest love the feel of the place."
July 01, 2022"I love this place for my moving needs !! As a single mom I was really stressed out with all the moving I had to do and thank god for Krystle for making my life easier and really helping me with my moving needs ! I’m so glad I switched from another famous competitor because this place is very professional n Krystle thank you so much !!!"
June 13, 2022"The first time I been to that place I really fall in love , it’s really clean and the facility it’s really big and comfortable, krystle really nice"
May 16, 2022"Krystle is just simply amazing. She has been so helpful throughout my whole move. I am a cancer patient and she has even given me a chair to sit on. I would recommend her and this facility to anyone!"
May 14, 2022"Nice and clean place."
May 09, 2022"This location is great, the store manager is very knowledgeable and helpful and everything is super easy and convenient."
April 29, 2022"Krystal is great and helpful lady. Always willing to help me. She has the most commendation from me. She is a 5 star in my book."
April 26, 2022"Krystle nice attendance and gives the best service. I love the service."
April 25, 2022"Was told to not go to the office but to the docks. Docks are usually in the back, which is where we went and there are docks there. Their dock however, which they didn't tell us, is just to the right of their office door and its tiny. We drove around for several minutes before finding this out."
April 23, 2022"Would have to say that the staff and very nice and know there job very well. Lobby was super clean and smells nice and fresh. The Manager Krystal was very helpful and very informative and just very pleasant to work with. 5 STAR ACROSS THE BOARD!!"
April 09, 2022"Krystle have wonderful customer service and the place is very neat and clean"
March 25, 2022"Came to this location and asked some questions. Krystle was very knowledgeable and friendly. She gave me suggestions and made my belongings feel valued. And she’s absolutely beautiful💕🌻"
March 04, 2022"Krystal was more then great very helpful! Super great vibes and great energy also let u know from point A to Z on everything u need to know about ur storage and everything! If u need storage and good customer service come to life storage and Krystal will take care of u 👍🏾👍🏾"
March 01, 2022"Crystal goes above and beyond! She is very helpful and explains things well. Not happy other staff has said we need to write a review, thats my choice to do that. The facility is always clean, temperature controlled. There is a pull up garage, should be more then one. Carts are not always available, which means you have to go look for one, its a pain when you have mobility issues or small children. The units are all on one floor, which is great."
February 21, 2022"Excellent service 😉"
February 09, 2022"Keystle was very helpful with setting. E up with a storage unit. Very pleasant person!"
February 04, 2022"Friendly staff, nice environment, Ask for Krys, very helpful"
February 03, 2022"Kristie showed such grand customer service and passion for my needs! Love her positive state of mind and giving me all my options so I can work on the best decision based on my needs! Amazing 👏"
January 31, 2022"Krystle was amazing!!"
January 25, 2022"Friendly and helpful service by Krystal."
January 18, 2022"Great customer service recommendations on getting a storage unit again from them thanks"
January 07, 2022"Was skeptical of any storage facility until I met Krystle. She understood my concerns and made me feel like my belongings were safe. The place is clean and hard to get lost. Never seen street names in aisles."
January 02, 2022"All ways loved the fact that I could pull in my truck to load and unload"
December 23, 2021"Such a nice storage facility"
December 09, 2021"Krystle Is amazing always accommodating. If you need to store your always make sure you go to Elgin Location"
December 06, 2021"Krystle is really good at her job. The way she cares for every unit whether its for a month or longer is just simply amazing. When you come here you will always feel welcomed."
December 03, 2021"I needed help securing a unit for one of my customers on VERY short notice. Krystle was able to get me on the right track in a matter of minutes and I was able to move stuff into storage for my customer that afternoon. She was so extremely helpful and I was able to help my customer in a huge way during an incredibly stressful situation. Thank you Krystle I can’t thank you enough!!!!"
November 16, 2021"Loved my experience at this location! Immediately when I walked I was greeted by a friendly staff member and was shown different storage units. She was very helpful in answering all my questions and providing me with useful information. She helped me prepare for my unit and any products that may help with my move. This facility has easy in and out access, temp controlled, AND pest/bug free!! I feel safe when I enter and leave the building and love their security camera footage. Wouldn't want my stuff stored anywhere else!"
November 08, 2021"Great staff"
November 06, 2021"Life Storage was a great help to us for storage. I'd highly recommend them. - Tim Benson"
November 06, 2021"Outstanding service! Krystle & Jennifer are very personable. They helped make what could have been a stressful life event very palatable. Storage units were clean and easy to use. Would highly recommend!!"
November 04, 2021"Temperature control units. Small and biig ones. Large 0ne is upgraded 20 by 20 Building gad public restroom. Moving boxes and supplies. Car storage outside and inside. Business units. Its running 15% off now."
October 31, 2021"Jennifer was amazing and helping us move into our unit and has always been there to answer all of our questions! We love her"
October 29, 2021"Jennifer and Krystal are absolutely amazing! They are great truly, they are very helpful and help you with anything you may need, the storage area is very clean, I highly recommend you use this storage you will not be disappointed!!"
October 29, 2021"30x15 storage area, has a divider on the floor that was a trip hazard, loading and unloading. Other than that good experience"
October 23, 2021"Jennifer and Crystal made the entire process seem-less and enjoyable. All while providing professional assistance and with a great attitude. 10/10, would recommend to anyone that has had a bad experience with other storage companies."
October 21, 2021"Krystal was an amazing help! very knowledgeable and accommodating. Went above and beyond to meet my needs! Very professional and kind!"
October 18, 2021"Staff was helpful and courteous! Easy access!"
October 13, 2021"Jennifer is amazing! She is very nice and informative. Best customer service I’ve had in a while."
October 10, 2021"Wonderful experience!"
October 09, 2021"Wonderful!"
October 08, 2021"Jennifer Clayton was very helpful to us. Went over and above. Highly recommend storing your items at Life Storage."
September 22, 2021"Awesome management, Krystle was very helpful and answered all of our questions. Also! Life Storage provides a FREE moving truck for new customers!!! Felt easy/comfortable to drive and maneuver. Definitely glad we came here. It's a nice and clean facility, not to mention a great place and location. Very happy. 😊"
September 15, 2021"Very clean storage facility."
September 07, 2021"Krystle was great! Very helpful and informative."
August 27, 2021"Krystle did the best job I've ever seen. She is very helpful kind and funny. She is very professional and helped in every way. thank you for your advise."
August 26, 2021"Jessica was very kind and helpful in assisting me with my van rental. Awesome facility"
August 25, 2021"Beautiful place and great staff"
August 16, 2021"Krystle is awesome and has a great personality.."
August 14, 2021"Krystle Geyer was wonderful in assisting me find a perfect storage room and a perfect deal that fit my budget. Cheap rental vans and very well priced storage rooms. Would recommend highly!"
August 11, 2021"Krystle at the Elgin facility is awesome! Very friendly and answered all our questions."
August 04, 2021"Great place, although I personally haven’t used their storage facility, I can say their office suites and staff are amazing. The Manager, Krys has been incredibly friendly and professional. I would recommend this facility to anyone looking for an office space in the Elgin area."
July 28, 2021"Awesome customer service Krystle is the best. This location has a very clean well kept facility. Most definitely recommend this location."
July 24, 2021"Krystle was awesome during my auction pick up. I will definitely be back again."
July 24, 2021"Thank you to the kind-hearted manager Krys and Life Storage for the generous donation of sanitizer. Our faculty and staff are truly grateful."
July 22, 2021"This is by far the best storage facility experience I've ever had!!! Krystle hooked it up worth a great deal and even better customer service!!! 10 Stars!!!"
July 20, 2021"Wonderful place. Great staff. Very helpful. Helped our school district by gifting 100 cases of sanitizer. Krys was extremely helpful and friendly. Thank you so much for the this great experience"
July 16, 2021"Super friendly Staff! Everything appeared to be so clean. I was extremely nervous getting a storage unit just with all the bad things heard about them, but I felt such as ease with how professional the staff was even though it was a one woman show that day!"
July 09, 2021"Very friendly people at this storage facility."
June 30, 2021"Professional, Amazing and just awesome!! Thank Jennifer and Krystle!!"
June 29, 2021"Great service Jennifer and krystle"
June 26, 2021"Krystle and Jennifer were very helpful."
June 23, 2021"Great place. Krystle Geyer is always very professional, helpful, and courteous. Anytime I have questions or need help she’s always there."
June 08, 2021"That manager is beyond amazing and can I say Gorgeous 😍😍. A great storage place! Wouldn’t recommend any other place."
June 04, 2021"Jennifer, helped explain the rules and pricing for this storage facility and overall helped me learn the ropes"
May 28, 2021"Super clean! I was worried about getting a storage unit but after touring the place I feel relieved and know that my things will be safe. Staff is super friendly and informative"
May 26, 2021"I have been a long time off and on customer of Life Storage in Elgin and have appreciated the climate controlled environment there and the easy access to my locker any time of the day or night. I have to say though, I never been as impressed with a manager there as I am with Crystal. She is really an amazing person who desires to make her location the best in the chain. She genuinely wants to hear feedback from customers as to how she and her assistant Jennifer can further improve services there. When she says she is going to do something, she does it, such as following up phone calls and making sure things on the property that need fixing are fixed."
May 19, 2021"Krystle Geyer is extremely helpful, very courteous, friendly, and informative. A pleasure to work with!"
May 13, 2021"If you need awesome service, come and see Krystle. She will definitely take care of you. In and out in no time!"
May 12, 2021"Really, no carts to use to move things to my storage unit? C'mon people, get with the program. I had to use a pallet lift because that was all I could find. Pathetic."
May 12, 2021"Crystal was very helpful and patient. Great location."
May 12, 2021"Management has changed a few times in recent years. Krystle is always available and willing to help get issues resolved. The facility is always clean and I never have any issues that cant be resolved."
May 11, 2021"Great staff with excellent customer service - friendly, efficient, and knowledgeable! Had to switch a rental last minute and Jennifer went above and beyond to accommodate, making me feel like a valued customer! With all the twists and turns in life, it's great to do business with a company that is willing to help their customers when possible. Very positive experience here. Highly recommend!"
May 11, 2021"This facility is the best ive ever used. Krystle and Jennifer are amazing and helpful. Very personable and friendly."
May 07, 2021"The office at this facility was so polluted with bleach and Lysol I could not breathe in the office I had to leave. They claim they use Simple Green but I know what Lysol and bleach smell like. I personally believe that it was much more toxic of an environment with the chemical cleaners than what they were trying to really do"
April 30, 2021"Krystle was awesome! Attentive and super helpful with what I needed and very professional. Thank you!"
April 28, 2021"To whom it may concern, I do not rent at Life Storage but work at a neighboring business. Life Storage is the first business when entering the center. Today I drove by and stopped to chat with the manager. She was outside cleaning the parking lot in front of the building. I wanted to say thank you to her for keeping the parking lot clean from all the garbage AMAZON creates. With a chuckle she replied "Its ok, it allows me to get fresh air." If you are not aware, there is a sea of Amazon trucks in our parking lot and with summer approaching I'm sure she will get lots of fresh air."
April 17, 2021"They are great here! Crystal and Jennifer were very helpful. I needed to find my storage which they helped me with and then they helped cut off the locks( not easy to do!). All with a smile."
April 15, 2021"Jennifer was very friendly and knowledgeable. She answered all my questions professionally and politely."
April 13, 2021"Krystal was outstanding - extremely helpful, very friendly and was more than you could ask for throughout the whole process - would definitely recommend her to everyone"
April 08, 2021"Very clean and professional atmosphere. Knowledgeable and fast process, thanks and i will continue to do future business"
April 06, 2021"Krystal is so much nicer and friendlier then the previous manager."
March 19, 2021"Store Manager Krystle is super nice and friendly. Everytime I'm there she is always cleaning and asking if I need her help. Kudos to her."
March 15, 2021"Krystle Geyer, store manager, at the Elgin (Airport Road) Facility has been so helpful while we are transitioning to another state. We needed another locker and she provided! She is great to work with and so pleasant. The facility is clean and well kept. The location is close to our home. We have suggested to many of our friends who live nearby to check out Life Storage and to contact Krystle."
March 14, 2021"Krystle is an awesome and professional person. The site is nice and neat. Very clean and polite. I will recommend this site to all."
March 12, 2021"Highly recommended' I am in the process of setting myself up to move out, so naturally I needed a spot to store some things. Jennifer at the front desk was beyond helpful and patient. She answered any question that I could come up with and clearly demonstrated everything I needed to know for access to my unit. She went above and beyond and made sure I was with knowledge of everything I needed. Great space, clean, organized, reasonably priced and secure."
March 09, 2021"The staff us friendly and helpful. The facility is always kept clean and neat. The y bring my packages to my lockup neatly placed or will call to notify me. Great people great place."
March 07, 2021"Life Storage Elgin is the a great place to store your items. Management is very easy to work with and very accommodating. Krystle (store manager) is very helpful with my storage needs"
February 27, 2021"Jennifer and Krystle were very helpful and kind."
February 22, 2021"Very clean, super friendly staff."
February 12, 2021"If you need a Storage Facilty...This is the "One" you should go to! Excellent Customer Support! Clean facility!"
February 10, 2021"Great customer service, clean place very knowledgeable, and thank you Krystle G. For everything. you were great, on helping me choose the right storage that accommodate my needs. I will definitely recommend this place."
February 02, 2021"This facility is very clean, well lit and climate controlled. Store Manager Krystle Geyer is always very helpful with any needs. I really appreciate the outstanding customer service!"
January 31, 2021"Great place to have storage. Access to building is great. Staff has always been helpful and friendly over the last six years I have used this facility. Krystal was very professional in helping me closing out my account recently. I told her I always recommend this place for storage to others and will be back myself if need be. Thank you Life Storage!!"
January 31, 2021"Krystle/ Jennifer are Very Exceptional and Curious..."
January 25, 2021"I met with both Jennifer and Krystle on separate occasions and both ladies were nothing but professional and friendly. They explained everything thoroughly and made the entire process a smooth one. I would recommend this place for others."
January 24, 2021"Krystle Geyer is the most Awesome , Informative,helpful Manager at the Elgin Facility. She is a keeper , need more like her!!!"
January 23, 2021"I've never used storage units before, but, since I was moving from a house to an apartment, I needed a storage unit and a moving van. I was apprehensive about the whole process, but I spoke to Jennifer and she made everything very easy. I continuously called back with questions and she was very patient and reassured me at every step. Would definitely recommend!"
January 21, 2021"Jennifer was wonderful I needed a storage unit at the last minute, and she was so helpful nice."
January 16, 2021"As a first time storage unit user, their services were amazing! From the moment I called the online customer service number to the quick follow-up from the store manager herself, shout out to Krystle, they were all professional and very helpful. They answered all my questions, which was A LOT, and made me feel reassured that my belongs would be secure. The building is clean, has multiple access points to get to your unit quickly, and maps to help you find your way. Also, their units are indoor and on one level, so no cramming stuff into elevators. The option to rent moving vehicles is a plus as well. I would highly recommend them and will use their services again if needed!"
January 10, 2021"The lady was very nice she handled my service with care and had amazing nails I shall come back if needing a unit"
December 11, 2020"Great facility with prices you can’t beat! Thank you Krystle!"
December 07, 2020"I wanted to write a review to recognize Krystle from Life Storage in Elgin. She followed up with me two months later after my insurance agent never sent over proof of previous coverage. That type of follow through is rarely seen these days and I want to commend the company for hiring proactive employees that really care! She is a one in a million."
December 07, 2020"The life storage of Elgin is a great location with friendly staff. They have an absolutely huge garage that keeps you out of the rain for loading and unloading your unit. I have to say thank you so much Krystle with all of your help."
December 04, 2020"Was calling all over the Elgin area for storage pricing and the reason I went with Life Storage was because Krystle was the most professional and kind rep I encountered during my research process. If you are in the middle of that process, stop and call her now!!! They offer fair pricing and great customer service!!!"
December 04, 2020"HELLO THE LADY KRYSTLE WAS PLEASANT AND ASSIT ME WITH WHAT I NEEDED I REALLY WAS LOOKING FOR AMAZON AND SHE MADE IT HAPPEN KEEP A REP AT YALL DESK LIKE THIS THE BUSINESS WILL STAY GROWING SHE WAS IN AN CLEAN ENVIRONMENT SHE WAS NEAT AND IT SMELL WELCOMING IN HERE MEANING IT HAD TO BE WIPE DOWN CAUSE NORMALLY YOU SMELL DUST SHE SPOKE WELL SHE JUST WENT OVER AND BEYOND TO MAKE SURE I WAS PLEASE MUCH GRATITUDE"
November 20, 2020"very friendly staff, always clean, low prices."
November 11, 2020"A great experience. Krystle was fantastic. I’ll recommend everyone to go here"
November 07, 2020"The most amazing experience I’ve ever had! Krystal was very patient knowledgeable and so helpful! She is the absolute best! If you have any questions just ask for Krystal! So happy I found this company."
November 02, 2020"Good place to store your stuff! Krystle is also very helpful Cheers"
November 02, 2020"Krystle has a great personality. Thank you for all your help. She even helped me setup google lol. She is the best!!!!"
October 20, 2020"Great service answer the phone friendly got the information I need and will get ready for a storage unit within two weeks. Definitely recommend this place"
October 11, 2020"I was extremely disappointed in the poor customer service provided by Crystal and her manager Mark. My unit for years has been on autopay. My credit card was compromised and this caused my autopay not to go through. As soon as I was aware I spoke to Crystal and told her I would try to be in to pay. I work six days a week and am incredibly busy. The only day I would have been able to go to the location was Sunday and for some random reason their office was closed that day. I communicated with Crystal again when I could not get in. By this time, I was hit with a $31.95 late fee. This seemed outrageous so I called Crystal again to ask for an exception. She robotically sited company policy. I asked to speak to her manager when she was unhelpful. I do credit him, Mark for returning the call the next day. He to sited company policy like a robot. I have been here for years on auto pay had my card compromised by fraud and no one can make an exception for that and to charge a late fee of over 20% of the monthly rent is absurd, especially when I had been communicating throughout ."
October 10, 2020"Krystal I highly recommend!!! She was so nice and friendly very respectful I’m thankful I found a good storage place with great customer service."
October 10, 2020"Krystle was so much help ever since I got my storage room she helped me with putting my keys my my storage and helped me getting a truck. She was so nice and friendly very respectful I’m thankful I found a good storage place with good customer service she made this experience very well"
October 05, 2020"The manager told me he cares more about renting space than taking care of existing tenants. We wont be renewing thanks to your managers poor attitude. Thank you, Doug Wolfe CEO DW Enterprises LLC"
September 29, 2020"Highly recommended"
September 20, 2020"Good prices and quality units. I like that I could rent my unit online."
September 12, 2020"Great place to store and good prices in units. Very professional and friendly employees. 5 star customer service."
September 11, 2020"Very convenient with friendly staff!"
September 09, 2020"Great office space. Manager Justin is knowledgeable and helpful!"
September 09, 2020"Good place to store stuff .They are very helpful."
September 01, 2020"Jason and Krystal was very helpful and kind we actually had fun talking and renting with the both of them. I would definitely recommend them😊"
August 17, 2020"Very happy with the cleanliness of the facility! Jason is always friendly and very helpful with my many questions. The attentiveness of the employees has helped me feel comfortable to store my items at the facility."
August 12, 2020"Always clean and staff couldn't be more helpful. Best storage facility I have ever rented from."
August 07, 2020"Nice place with kind staff! A great place to store your things! Helpful staff too when it wasn't covid they offered to help!"
August 04, 2020"Really nice staff, I would store my stuff here again!"
August 04, 2020"Air conditioning and well kept"
July 31, 2020"Great Customer Service!"
July 29, 2020"Awesome Customer service, the manager Jason Reuber, is very customers friendly, he makes U feel very welcome, & invite U in like family in the store!! Very easy & confident to do business with this storage company. The storage company will offer you all types of perks & discount on their storage units, to accommodate your needs. The place is very well lit and very well maintained ,and clean throughout the facility. You will definitely be happy with the combination of your rental or lease with them on their units. And I will highly recommend them to anyone for there storage needs!!!"
July 26, 2020"New Manager - Jason - was extremely helpful. Glad they have finally gotten things straightened out at this facility."
July 17, 2020"Bery bad situation. I Hope they can help with this. UPS delivered a package, someone signed for it in the store. Place in the back according to videos. Now the package is no where to be found and manager say he is too busy to watch videos to see what happen with the package and the person who signed for it is no longer there. Noone wants to be responsable for it. So i hope a manager with authority gets back to me to respond for an ex-employee actions. Well see what happen. Any suggestion by someone reading this let me know. Bbb? Attorney general? Coporate office?"
July 08, 2020"Really good place to put stuff from your house and very secure place and to enter you have to put a code and safe to just be there"
July 02, 2020"Hi everyone I just want to put out there my awesome experience. With this great storage company, that I stumble across in my neighborhood. The manager that runs that facility, is truly customer-friendly & very knowledgable about all of your storage needs. He makes you feel at home & very comfortable during your visit. He will go all out his way to make sure, that you get a discount to apply toward your rental unit & the store moving & packing accessories items. I like my transaction with this storage store, it was less stress, easy online registration & they work with you on preserving your unit when you are not ready to do a transaction that day of rental. Very clean & well-maintained facility for me, I think the location is perfect!! They are a great storage company to do business with, I highly recommend them to anyone!! The manager over at Airport Rd. in Elgin ill. Mr. Jason Reuber, Thank You for all of your help & assistance" Ms. Gillespie"
July 01, 2020"The new manager is awesome!! He is knowledgeable and super helpful and gives amazing customer service. I highly recommend using this storage company."
June 20, 2020"Great place and great rates"
June 06, 2020"Gigi is a Rockstar! Let Gigi help hire/train your managers please. She represents your brand and the property extremely well. Thank you, Doug Wolfe CEO DW Enterprises LLC"
May 29, 2020"Gigi was amazing!!"
May 28, 2020"It's a very clean facility. The staff were very helpful, especially Gigi. I feel confident knowing that my belongings are safely secured at Life Storage."
March 09, 2020"Very friendly and helpful in finding the right size unit for me."
March 09, 2020"Checked in yesterday, facility was very clean and the man at the front desk, Stefan, was extremely helpful and thorough with getting me set up in my unit and showing me where everything was that I might need. Prices were very reasonable and they even had a move-in special, I'll definitely be storing here for a while"
February 12, 2020"Stefan was very helpful, and Really really nice! Great service!"
February 12, 2020"Friendly personnel, only room for improvement is if they offered coffee & water"
January 31, 2020"Clean facility, quick to assist customers, and a reliable place to put my things!"
January 28, 2020"Stefan showed excellent customer. He took the time out to explain the things that was going on and the options we had."
January 23, 2020"Betty has good customer service. Thank you"
January 20, 2020"I have had to use quite a few storage facilities over the years with varying degrees of success. Can say with confidence the customer service at this location is a step above the rest. Always a smile. Ready to offer a hand. Great security with cameras and code systems. So far...am very very pleased. Stefan has customer service down pat! Glad I connected with this place."
January 17, 2020"Friendly staff. Betty is fantastic!"
December 18, 2019"Very clean facility, friendly staff and I got a lot of good information from Stefan."
December 16, 2019"Stephan was very friendly, helpful, and informative of how to use the storage unit and facility!"
December 06, 2019"Great staff"
December 05, 2019"Clean facility and great customer service"
December 05, 2019"Stefan was helpful"
December 01, 2019"Good service , Stefan was very helpful"
November 23, 2019"What a pleasure it was to come here. Brilliant organization and a friendly staff left me walking out with a smile; while also knowing my belongings were safely tucked away at this wonderful establishment. I have never experienced a more streamlined storage facility in my entire life. After recently moving to Elgin, I was in a rush to store all of my extra furniture - and it couldn't have been easier at Life Storage. I would encourage anyone and everyone to rent a unit here. You won't be disappointed!"
November 21, 2019"Stefan was wonderful. He searched for a unit that was close and took a lot of time showing us how to use the new lock. He was patient and kind and willing to go out of his way to help us. I would recommend this facility to anyone that wants a clean, friendly and safe place to keep their things."
November 19, 2019"Stephen, guy with glasses and a Beard was awesome. Was helpful and made my experience there great. Give that guy a raise!!!"
November 19, 2019"very Clean and Stefan was very helpful excellent costume service"
November 15, 2019"Excellent customer service and friendly staff"
November 13, 2019"Stopped in today, met Marc. Discussed the possibility of going to the next size down, 75 sq ft. Marc was helpful & friendly. I told him why, we talked about Ken & his dad a good 15 min or so. Marc's a very compassionate individual. Sorry I missed you, Betty."
November 07, 2019"Today I went to Life Storage in Elgin to see if I could downsize my unit. The manager on duty was so helpful. She went with me to look at my current unit to see if it would be a possibility. After looking at everything I had in my unit (way more than I remembered) she showed me a couple of different options. She was very helpful and definitely knew what she was talking about. I just want to say thank you again Betty for all your help today."
November 02, 2019"Awesome place"
November 01, 2019"Friendly staff and nice experience.."
October 31, 2019"Great service, great staff, very clean and great with deliveries. Highly recommend!! Betty is the best!"
October 29, 2019"Great service always friendly and clean"
October 16, 2019"Great customer service! Very friendly and helpful!"
October 15, 2019"Wonderful people here. They're very helpful. Definitely coming back! Betty is the best and the new hire is even better! d"
September 24, 2019"The most friendly helpful staff works here!"
September 24, 2019"Great staff super helpful clean facility and always in tact"
September 24, 2019"Just happy with overall experience there and we still are using them. Happy they are so easy to work with. Thanks you,"
September 04, 2019"Great customer service. Betty is the best!!!"
September 03, 2019"Great Service !! Thank you Betty !!"
August 14, 2019"The Facility Is nice and clean."
August 09, 2019"Betty is the BEST! Great place to work with."
August 07, 2019"Service was Excellent! Betty was super friendly!"
August 07, 2019"Pricey but worth the money to have your home items stored in a climate controlled environment."
July 31, 2019"All my questions were answered and great storage rates"
July 30, 2019"Staff were extremely helpful and very personable, especially because I was in crisis mode!"
July 30, 2019"I explored my options for storage near my home. This was exactly what I needed. The prices were right and I took advantage of the van !! I would recommend this Life Storage and the staff."
July 30, 2019"I normally don't write reviews, but I have to say how impressed I was with the Life Storage facility in Elgin. It was exceptionally,clean and well-managed. Betty Metallo was very helpful and explained the details involved in renting the unit. When I left, I was comfortable with storing my household good in this facility. I decided to return later that same day to check out the unit on my own and found that a lock was already on the unit and I was able to open it easily with the key she had given. I had never had a need to rent a storage unit and I probably would have done so earlier if I knew that the process was so easy."
July 02, 2019"Good place to store stuff"
June 16, 2019"Betty is OUTSTANDING. Because of her incredible customer service, not only do we have a storage space, but we have opened a satellite office at the Elgin location."
June 12, 2019"Excellent facility, fantastic, helpful staff, and overall great experience. I was able to find the exact space I need within a few moments. I highly recommend Life Storage!"
June 06, 2019"Clean facility and great customer service!!!"
June 04, 2019"Very great service, I would recommend to come here anytime. Wow, such amazing customer service. Come here for outstanding customer experience."
June 03, 2019"Clean facility"
May 20, 2019"Great management here, very clean, nice big carts to move your belongings and a garage you can pull your vehicles in to unload."
May 19, 2019"Great customer service & superb facility! Tiffany was great to work with!"
May 07, 2019"I have had a great experience so far. Tiffany was great and explained everything perfectly. The facility is clean and the unit I have is exactly what I was looking for. The only thing I would change is that there be a few more carts. They get taken up quickly on the weekends!"
April 29, 2019"Betty was absolutely amazing! And Tiffany was a delight as well! Both patient and very helpful! I am new to this facility and look forward to a great relationship with this location!!!"
April 27, 2019"Very personalized approach to dealing with me and my move in/move out. I really appreciated this!"
April 24, 2019"The store manager was great. She was so helpful from the beginning when I moved in to the end of my term. Great people!"
April 24, 2019"Excellent customer service. Thank you Betty"
April 17, 2019"Impressive and safe"
April 17, 2019"Your personal were fantastic to deal with but their equipment (computer) failed multiple times and caused significant time delays. Your team did their best with what they were given but just wanted to address the only hiccup in securing a new storage facility. This location is always spotless and clean. I enjoy the staff and support. Thank you."
April 11, 2019"Service at the Elgin facility was outstanding! It was clean and always accessible. Kudos to Betty who went way above and beyond to help us with our move . Thanks Betty!"
April 03, 2019"great staff and clean facility ! Betty the store manager provides the best customer service! thank you!"
March 26, 2019"VERY clean facility and great employees!!! They actually let our kid's band use on of the units at night, to practice in while our studio was being built. It was pretty cool. (yes, I paid for that unit too. ;-) Never had any problems there and these days, that's pretty uncommon. Definitely a 5-star Elgin business!"
March 20, 2019"The people who work here are very friendly and helpful especially Tiffany- Tiffany helped me rent my storage unit and even helped me unload my vehicle when I was struggling to carry things by myself!"
March 16, 2019"Great prices, clean facility, and an amazing staff! What more could you ask for? A big thank you to Betty and Tiffany. Best customer service Ive ever had. Thanks for making this part of the moving process a total breeze! 5 stars and well deserved."
March 04, 2019"Clean well lite and temperature controlled."
March 03, 2019"I totally recommend this place! Betty and Tiffany were really friendly people and made my experience there great! Prices are good! Nice and clean facility!!"
March 02, 2019"It was a really nice experience the staff was Very Helpful Special Thanks To Betty For Being so Patient and Helpful With Me during my Visit. Thanks Betty if I could give 6 stars I will because she was so Awesome!!!!"
February 11, 2019"Great Customer Service Betty was Really Nice and Help to My Husband and I"
February 11, 2019"I had a great experience with my move due to the staff at the Elgin location. Betty was very knowledgeable and made the experience easy and quick. Would definitely recommend!"
February 05, 2019"I rented the van and it was awesome. I fit 2 offices worth of furniture in one load! Its huge. Also they had it in the warm garage so it was comfortable temp° already...."
February 05, 2019"Very clean and helpful staff. Nice location with brite lights !"
February 05, 2019"Betty was patient revolving our issues with strengthening out storage spaces. The best customer service!!"
February 04, 2019"This storage facility is outstanding! The service is great Betty and Tiffany do a great job and are very friendly. Not only do we use this place to store equipment we also use the office suits they have, since our company is growing and we need extra room. I would definitely recommend this place for anyone who needs a place to store things or needs extra office space."
February 04, 2019"Great place! Staff is very friendly . I definetly am going to refer this place to my friends !"
February 02, 2019"Tiffany and Betty were very helpful. Place is very clean and well lit. Awesome customer service!!"
January 11, 2019"Always clean and well lit."
January 11, 2019"Very friendly and helpful staff! Very clean location! From Omicron Granite!"
January 08, 2019"Kyle is so helpful"
June 17, 2018"Robert and Joseph were always very friendly and helpful on the phone. Thank you."
May 23, 2018"Great Customer service. Robert was very good"
April 14, 2018"our storage facility in elgin worked with us when our movers came to empty our storage unit. Their assistance was truly appreciated. We will miss this facility."
October 24, 2017"The associate I dealt with was exceptional. He helped us move from one storage unit to another and made our switch very easy. I wish I remembered his name because he should be commended!"
October 02, 2017"I have always been very happy with the employees in your Elgin Il office. They are always nice and take care of whatever my needs are."
September 27, 2017"the staff is very helpful and keep me posted on deliveries as I receive quite a few. they are always friendly and polite"
August 27, 2017"From start to finish everything was handled promptly,professionally, and courteously. I am completely satisfied. Thank you."
July 31, 2017"Fast, professional service."
July 27, 2017"everthing is great, a reminder either text or email would be nice when rent is due."
July 11, 2017"Very professional and helpful."
June 27, 2017"Love the location and the layout. Nice you clean the windows and the floors. Just recall seeing some scuffs here and there but the probably come from the carts....."
May 25, 2017"Lighting could be improved"
May 23, 2017"This was our first time getting a storage unit, so we didn't know what to expect. Everything was top notch and we'd recommend you to anyone looking for storage!"
April 26, 2017"I have been a customer for a long time at this location, 5+ years. I have to say, the new staff is about the best. When I first moved in I thought the staff was fantastic and then over the years, the staff changed and it was just so so. Now, Mark is fantastic and has been extremely helpful!"
April 26, 2017"You have one of the cleanest storage places that I have ever stored with and that has been a few.When my stufff arrived down here it was all clean with no dust on it at all. The driver said the young man who was on duty that day was one of the nicest people he has ever met out there!!I know you are a new Co so just keep up the good work that the previous owners did!!"
January 23, 2017"Freddie and Mike are exceptionally professional and helpful. They went out of their way to be helpful and always followed up by phone exactly when they said they would. I give them exceptionally high marks in customer service. "
October 23, 2016"Office staff is excellent and easy to work with. Freddie opened my storage 3 years ago and he was kind during a difficult time and always greets me by name when I come in. I am happy to pay for quality, however, your prices are a bit high. That is the only thing I would like to see changed."
September 27, 2016Features & Info
Extended Access Hours
Even when our office is closed, you can access your space! All you need your personal access code at the keypads - no appointment needed.54' Truck Access
The entrance, aisles, and most drive-up accessible storage units are wide enough to accommodate large vehicles, up to and including 54' tractor trailers.Hand Carts & Moving Dollies
To help move your belongings from your vehicle to your space, we offer moving carts and dollies to make it easier! You'll find our carts near every main entrance. Please return it when your done!Serving Chicago, Elgin and West Dundee
Our self storage facility on Airport Rd is located north of the Jane Addams Memorial Tollway (Toll Road), between River Ridge Dr and Highpoint Dr, near River Valley Memorial Gardens. Click here for directions to this Life Storage.
At Life Storage Facility #560, we offer great property security systems and clean, affordable storage units to rent for the residents of West Dundee, Sleepy Hollow, Gilberts, and other neighborhoods in Elgin, IL. Call us with questions, reserve online, or click here to compare other storage units in Chicago.
Store Office Hours
- Mon: 9:30 am - 6:00 pm 5/29: 8:30 am-12:30 pm (Holiday)
- Tue: 9:30 am - 6:00 pm
- Wed: 9:30 am - 6:00 pm
- Thu: 9:30 am - 6:00 pm
- Fri: 9:30 am - 6:00 pm
- Sat: 8:30 am - 5:00 pm
- Sun: 12:00 pm - 4:00 pm
Facility Access Hours
- Monday: 5:00 am - 11:00 pm
- Tuesday: 5:00 am - 11:00 pm
- Wednesday: 5:00 am - 11:00 pm
- Thursday: 5:00 am - 11:00 pm
- Friday: 5:00 am - 11:00 pm
- Saturday: 5:00 am - 11:00 pm
- Sunday: 5:00 am - 11:00 pm
Rental Requirements:
- Insurance required
- Storage insurance available (third party)
- $32 admin fee
- Payments due monthly, with a minimum of one month rental
Payment Options:
- Cash
- Check
- Visa
- Mastercard
- American Express
- Discover
- Auto-payment