Customer Reviews - Life Storage #329, Columbus
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We at Life Storage want to maintain the best storage facilities in Columbus, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
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- Overall Rating for Life Storage in Columbus (#329)
4.90 out of 5
based on 69 of our most recent Reviews
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5.0 out of 5
"I have used this facility twice over the years. The people who work here are VERY professional and helpful. My only suggestion would be to move the dumpster. Sometimes people don't put their trash inside the dumpster and it can look messy. Otherwise, I have been very happy. I will use you again."
January 23, 2019
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5.0 out of 5
"I had a wonderful experience with the Miller Road team here in a Columbus. Two years and not a single complaint, I was actually sad when I cleaned out my unit and no longer needed their services. I will be back for any future needs and have referred all my friends/family."
January 23, 2019
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4.8 out of 5
"Very professional. Answered all questions. Very friendly and I felt like I had met two people who are my friends. I’m sorry they are moving to another site!"
September 19, 2018
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5.0 out of 5
"Everything was good and all questions were answered precisely to the tee."
September 19, 2018
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- Michelle from Columbus, GA
4.8 out of 5
"Nothing. I appreciated the safety your facility provided to me and my property."
June 24, 2018
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4.6 out of 5
"Bonnie was great, She was very professional and friendly kind and understanding! I will highly recommend Life Storage to everyone!"
May 23, 2018
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5.0 out of 5
"Bonnie and Regina are awesome! They were very attentive, professional, and accommodating to ensure I was satisfied. I would highly recommend this storage location!"
May 05, 2018
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5.0 out of 5
"The two Ladies that work there are very friendly and helpful!"
April 26, 2018
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5.0 out of 5
"Ms. Regina, was a fantastic help to my mother and myself. She was extremely kind and very efficient in doing all the paperwork. Her customer service skill are fantastic. "
January 30, 2018
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5.0 out of 5
"Customer service, insurance knowledge and personal demonstration were exceptional."
December 18, 2017
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5.0 out of 5
"You should be allowed to choose the payment amount online because i share my payment with someone. It's always pay the whole amount or this amount plus next month. I dont like that. "
November 22, 2017
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5.0 out of 5
"The customer service was top-notch and professional. The manager has a great understanding of the storage business. I highly recommends that people using this facility. "
October 20, 2017
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5.0 out of 5
"Bonnie (the manager) is absolutely awesome. She must have worked here her whole life because she knows everything! The golf cart was broken so she walked a couple of times to my units in brutal heat, but never complained or hesitated to go with me. She is so sweet, it's a real pleasure to work with her. I rented two spaces, bought boxes and other supplies, and bought locks. She made recommendations that really helped me out. The whole experience was terrific and the facility is great. I love the wide spaces between the buildings which made getting through there with my dually and trailer easy. I will definitely recommend LifeStorage on Miller Road."
August 28, 2017
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- Jessica from Columbus, GA
5.0 out of 5
"Great staff very helpful will be back if ever I need to use a storage company "
August 23, 2017
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5.0 out of 5
"All the staff always went above and beyond to make sure I was taken care of. Genuine care."
August 23, 2017
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4.8 out of 5
"You answered every question I had and even ones I didn't."
July 21, 2017
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- Michael from Columbus, GA
4.5 out of 5
"There was a problem with my access to the unit on the very first day so I was compensated fairly for the inconvenience with partial store credit and extended 24 hr access."
July 19, 2017
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5.0 out of 5
"Regina has been unbelievably helpful. All the staff is very knowledgeable. They have made our storage process much easier."
July 03, 2017
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5.0 out of 5
"Regina, Was very helpful and professional. She made my first storage unit experience very quick and easy. I was pressed for time and she made sure I got done in a timely manner. Will recommend her to friends and family. "
February 02, 2017
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- Charles from Columbus, GA
5.0 out of 5
"Very accommodating, knowledgeable, friendly and very helpful. Bonnie and Regina ROCK."
December 23, 2016
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5.0 out of 5
"Denise was very attentive to my needs, very professional ,courteous and knowledgeable about services offered by your company. Truly an asset to your company. I would highly recommend your services to others having a storage need. "
November 29, 2016
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5.0 out of 5
"My rep was extremely helpful, very knowledgeable, walked me thru everything very professionally and I feel very strongly that all my beloved possessions are being kept by someone who truly cares about me and my precious belongings. Great rep. Thanks."
November 20, 2016
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- Polly from Jacksonville, AL
4.8 out of 5
"The rental went well. I was offered assistance for a rental truck and other needed items for moving. I am very happy with my experience with your company."
October 30, 2016
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5.0 out of 5
"The manager was very knowledgeable very helpful courteous and friendly"
September 18, 2016
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4.8 out of 5
"Kind , curious, and professional is how I'd describe the service. The facilities are new, and clean. The dolly (though nice that there's even one complimentary) could use a touch of love if not a replacement. "
July 26, 2016
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4.9 out of 5
"I appreciate the professionalism of your staff if I need anything"
May 21, 2016
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5.0 out of 5
"I never had an issue with the staff or the facility. They always were happy to help and took their time to assist me and/or answer any questions. You just know good people and they are awesome. Even when it was time for me to leave, the attendant came from behind the counter to shake my hand and wished me well. I hate moving but I would def use them again if I needed to plus the storage space was very affordable."
March 31, 2016
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4.7 out of 5
"Your employee was very nice and courteous. She explained everything so that we understood, showed us our space and we elected to have the monthly payments directly taken out of my bank account. She explained what to expect since it was in the middle of the month and that we would always get a reminder when the money was taken out."
March 24, 2016
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5.0 out of 5
"Both Vince and Renee are wonderful to work with and have been very helpful and friendly and accommodating."
February 25, 2016
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5.0 out of 5
"I was greeted by Vince as soon as I entered the office. Since I reserved online, he drove me over to the unit he picked out so I could see it and approve before we completed the paperwork. He was very nice and explained every detail about directions to the storage unit and how to operate the lights, door, and lock. He answered all my questions and was not pushy with any purchases. This was a great experience."
February 11, 2016
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5.0 out of 5
"I came in the facility at the last minute on a saturday, panicing about getting a unit. The gentleman had no problem in staying over even though he was getting ready to close."
January 28, 2016
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- Beverly from Manassas, VA
4.6 out of 5
"We had NO issues while renting space there. The associates were always professional and friendly. Since we don't live there, we don't know people to recommend your facility."
January 24, 2016
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- Zach from Phenix City, AL
5.0 out of 5
"The manager at this location was phenomenal. He made the process so easy and made me feel comfortable that I was making the right decision. "
January 23, 2016
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5.0 out of 5
"I have never had anyone that was more thorough, as Vince was, regarding the storage facility or what was available or expected! He was very courteous and professional, as well as willing to answer any questions. Thank you!"
January 20, 2016
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5.0 out of 5
"I was explained how the rental agreement worked and given different options to rent. I was given the best deal for the price, not just what I wanted or asked for."
December 27, 2015
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- Freddie from COLUMBUS, GA
5.0 out of 5
"Very well please with the staff and services received at Uncle Bob's [Life Storage].
Freddie"
November 25, 2015
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- Jeremy from Waverly Hall, GA
4.0 out of 5
"I wish there were options to skip a months payment here and there. I have paid more in rental than the stuff is worth."
November 18, 2015
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- Cardia from Fort Benning, GA
5.0 out of 5
"Staff was very professional. I'm grateful for your service."
October 28, 2015
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5.0 out of 5
"The Gentleman that worked at the space was so friendly and very informative. Any questions we had answered promptly and accurately. If he didn't have the answer he research and answer. If I ever need to rent again Uncle Bob's [Life Storage] will get my service. "
September 24, 2015
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- Phillip from Columbus, GA
5.0 out of 5
"nice people working there, very professional and wanting to help. "
August 24, 2015
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5.0 out of 5
"The associates were extremely helpful and even gave us numerous tips about safe storage without being prompted. There are a lot of things I didn't realize could attract bugs or ruin our personal belongings and it was nice to know this before packing and storing. It's obvious they care for their customers and want our storage experience to be a good one. "
June 26, 2015
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5.0 out of 5
"Excellent facility with excellent security and employees."
April 27, 2015
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5.0 out of 5
"Vince was extremely courteous and helpful. I was allowed to relocate from one unit to another without any problems"
March 26, 2015
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- Raymond from Columbus, GA
5.0 out of 5
"An undeniable fact about any business is the quality of the people or employees. Uncle Bob's rating is excellent in this area. We were treated as we were a member of the family and for that I thank you and will continue to do business with Uncle Bob's Self Storage."
February 26, 2015
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5.0 out of 5
"I was very pleased and felt my belongings were safe and secure and in a clean place"
February 23, 2015
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5.0 out of 5
"Everything was explained to my satisfaction. I felt extremely please with my expierence at Uncle Bob's [Life Storage]."
December 31, 2014
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- Sabrina from Columbus, GA
5.0 out of 5
"Exceeded my expectations. Ms. Davis remembered me and my needs and had me all set up!"
December 30, 2014
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- Jacquelyn from Lawton, OK
5.0 out of 5
"I was very impressed with the cleanliness of the indoor storage building and unit. Exceeded my expectations. Also, lady at the front desk answered all of my questions and even informed me of different choices I had. Great service!"
November 26, 2014
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5.0 out of 5
"I LOVED storing my things here. The free truck rental definitely won my choice and business here. Afterwards the staff was ALWAYS friendly and helpful. I loved how the pay periods worked. I would definitely recommend this facility to others. Thank you!"
October 23, 2014
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- Cassandra from Columbia, SC
4.2 out of 5
"I would have liked to receive an email confirmation of the transaction which included my storage unit#"
October 10, 2014
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- Valeria from Columbus, GA
3.4 out of 5
"Yes, I would like you all to know that your service was well appreciated, your location was welled maintained and customer service was also great. But I didn't like the fact that you do not prorate. I moved out of your location on September 13, 2014 and I had to pay for a full month of service that I didn't use. I thought that was unfair. That's 17 days of paying for something that I didn't have. "
September 26, 2014
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5.0 out of 5
"Vince and Regina are ON it. You are lucky to have such a team"
September 07, 2014
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4.8 out of 5
"If I ever need storage again I definitely would go back to Uncle Bob's [Life Storage]."
July 23, 2014
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5.0 out of 5
"one time i did't lock my storage place right and they called my house to come and rectify the situation. if not for that call i might have had some things pilfered or taken. i was very amazed that they made such a thourough check of the individual storage spaces. quite happy with this business and its practices to maintain a high level of security for the customer."
May 19, 2014
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5.0 out of 5
"I liked how neat and courteous the service was. I like how he was available to help me with options to choose the right space unit."
May 08, 2014
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5.0 out of 5
"The Manager went above and beyond , as I am Disabled , He showed me the shortest routes and personally walked me through . He even talked me into getting a bigger more accessible unit that saved me money. He took time to find common ground for us to talk about , made me feel at home . I would highly recommend this facility , and will look nowhere else in the future.I could have spent hours conversing with Management . Great People !"
April 26, 2014
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5.0 out of 5
"I went to the Armor road unit and we couldn't find a unit to fit my boat. They went on line to the other place(#329) and they had one left of the size I needed. They had the paper work under way by the time I got there. Both places acted as one team. I like that. "
April 16, 2014
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- Timothy from Columbus, GA
5.0 out of 5
"The staff were amazing, very helpful in getting everything set up quickly and answering all of my and my wife's questions."
April 02, 2014
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5.0 out of 5
"I was with uncle Bob's in Maryland so I can said, I'm very happy with Uncle Bob's storage."
April 01, 2014
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5.0 out of 5
"The attendants at Uncle Bob's [Life Storage] were so helpful. Especially when we were moving in and it was so short notice! I would always recommend Uncle Bob's [Life Storage] based on the experience our family had there!"
March 24, 2014
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5.0 out of 5
"I have used and always been satisfied with Uncle Bobs [Life Storage]"
February 27, 2014
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5.0 out of 5
"They have the up most respect from me they have assisted my parents every time they went in to make a payment for me and I truly trust the staff with the security of my items in their storage unit while im currently deployed in Afghanistan thanks a million Uncle Bob [Life Storage] "
February 27, 2014
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5.0 out of 5
"Staff is always friendly and helpful. We're very pleased with our experience with Uncle Bob's [Life Storage]."
February 27, 2014
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4.3 out of 5
"Overall we are satisfied, however an incentive (discount %) for customers that have been loyal in tenure would be a bonus."
February 27, 2014
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5.0 out of 5
"Great service and great people to have dealings with!"
February 23, 2014
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- Michaela from Columbus, GA
4.9 out of 5
"I loved that you check the locks periodically and call if the lock was not closed correctly. That happened to me and I was pleased that I was called back to my storage unit to relock my unit. THANKS!"
February 23, 2014
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5.0 out of 5
"We do not like having to store our items, but since we have to until we find a larger home, we are glad we are using Uncle Bob's [Life Storage]. The people are very friendly and make us feel welcome the few times we needed to come in. The space is always clean and easily accessible. They are all we could ask for in a storage facility!
Thank you for all you do!"
January 04, 2014
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- Janie from Severna Park AA, MD
5.0 out of 5
"Regina was very helpful during a stressful time in our lives. Thank you!"
November 18, 2013
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5.0 out of 5
"Doing business with you was a pleasure!
I also deeply appreciate feeling safe when coming to do things with my possessions. The entire area was well lit and clean. I knew my valued possessions were secure, and that meant a lot to me.
Thank You!
"
October 23, 2013
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