Customer Reviews - Life Storage #356, Pensacola
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We at Life Storage want to maintain the best storage facilities in Pensacola, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
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- Overall Rating for Life Storage in Pensacola (#356)
4.92 out of 5
based on 57 of our most recent Reviews
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- Michael from Pensacola, FL
5.0 out of 5
"Knowledgeable and helpful
Pretty blue eyes didn’t hurt at all"
January 17, 2019
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5.0 out of 5
"Every thing was great. There was a litttle confussion about kind of unit I needed but lady that waited on me( s0rry I forgot her name) was very quick to fix the problem and get me out the door. Just what I needed...... No Hassle"
November 16, 2018
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5.0 out of 5
"Agent Star Tedder represented your company in a kind and professional manner. She is an excellent representative and deserves a raise. I wish all businesses had employees like her as she is a true pleasure."
July 20, 2018
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- Belinda from Pensacola, FL
5.0 out of 5
"Everyone I ever talked to there - either on the phone or in person - was always GENUINELY positive and helpful. You can’t train that. That comes from hiring the right people. Bravo!"
June 23, 2018
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- Rodney from Panama City, FL
4.6 out of 5
"I am very happy with the service we received, but the storage buildings there need more 4-wheel carts. I have to go building to building looking for one every time I go there..."
June 18, 2018
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- William from Jacksonville, FL
5.0 out of 5
"Over the years I was there I got to know Glenda and realized she was the main reason I stayed there. She never hesitated to address any issues i had and never complained she is by far your greatest asset"
May 23, 2018
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5.0 out of 5
"Star and Glenda are both phenomenal customer service providers. Could not have rented from two nicer and more helpful people."
May 05, 2018
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5.0 out of 5
"Explained all procedures for simple access. Assisted recommending needed and helpful supplies."
March 26, 2018
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5.0 out of 5
"A few times I left my unit unsecured and with in the hour I was notified by the staff. "
January 23, 2018
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- Suzanne from Pensacola, FL
5.0 out of 5
"The property is clean and well kept. Associates are always helpful and knowledgeable.
I would recommend this property to friends."
October 27, 2017
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5.0 out of 5
"Very quick with the paperwork and very nice and just a really nice lady I forgot her name but very nice lady"
October 16, 2017
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- Jonathan from Pensacola, FL
4.8 out of 5
"I needed a secure parking spot for my camper. I wanted one close to my home and at a reasonable price. I got it with great customer service also.
"
June 27, 2017
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- Eloise from Pensacola, FL
5.0 out of 5
"Kind and friendly staff. Even went beyond to help me with putting storage boxes into my car as I was recently in an accident and am on a cane. Very appreciative."
March 01, 2017
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- Joshua from Pensacola, FL
5.0 out of 5
"Miss Glenda is such a Super Nice and Caring person!!Because of her professional attitude, along with her compassion, arecwhy I am still using your facility!"
December 28, 2016
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5.0 out of 5
"I am very satisfied with my experience with Uncle Bob's Storage. "
October 23, 2016
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- Janice from Pensacola, FL
5.0 out of 5
"I have used this Uncle Bob's on several occasions. The staff is friendly and knowledgeable. The property is clean and the security system is great."
September 29, 2016
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5.0 out of 5
"Glenda was so polite, professional and very friendly. Such a positive person to do business with."
August 22, 2016
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5.0 out of 5
"I was thrilled to be able to secure a space at the desired location, and the space and price were just right! All contact with UB personnel has been very pleasant and professional. A great experience all around."
May 27, 2016
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- Lawrence from Parrish, FL
5.0 out of 5
"Super neat, super secure. Very professional operation and no more expensive than some really shady looking storage facilitiesm"
May 17, 2016
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5.0 out of 5
"Uncle Bob's storage is the only facility that I deal with. I trust the staff and the facility itself."
April 26, 2016
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4.6 out of 5
"I expected and received friendly, courteous service."
April 26, 2016
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3.7 out of 5
"Staff is not very attentive at returning phone calls in a timely manner. Sometimes it can be a complete day or two before receiving a return phone call."
March 25, 2016
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5.0 out of 5
"Outstanding service by Brandi. Please excuse me if I misspell her name. "
March 25, 2016
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5.0 out of 5
"Very secure, well lighted, attendants very observant. Great attitude and friendly. "
March 24, 2016
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- Beverly from Pensacola, FL
5.0 out of 5
"The reps are GREAT. Glenda is the best manager - give her a raise!"
January 02, 2016
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5.0 out of 5
"Great service! Was offered use of truck if needed. I only wish some of my previous storage rentals were up to par with Uncle Bob's [Life Storage].
Glenda was super informed and anticipated all my needs. Thanks Glenda "
January 01, 2016
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5.0 out of 5
"Customer service was exceptional. They anticipated my needs before I did. "
October 02, 2015
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5.0 out of 5
"Only way I could think of to make this Uncle Bob's any better would be to open a Starbucks coffee shop right next door! I need my strong coffee and safe storage!
:O)"
July 31, 2015
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- Patricia from Pensacola, FL
5.0 out of 5
"have more carts available to help move boxes from car to unit."
July 23, 2015
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- Evelyn from Pensacola, FL
5.0 out of 5
"Very clean environment and like the security of the gate. Everyone is always very friendly and helpful."
March 28, 2015
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5.0 out of 5
"We were waiting for a shipment of household goods and had not been given the exact date of delivery. Glenda was excellent in working with us to give us units next to each other and a place easily accessible for the delivery. Certainly more than we expected! Had visited a few other storage places and did not get the same help. Would recommend this place to anyone looking for a storage place!!"
March 27, 2015
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5.0 out of 5
"Glenda is always professional and polite and a great personality, always nice to see her"
January 27, 2015
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4.6 out of 5
"Great facility. Would love to have better lighting!"
January 26, 2015
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- Samuel from Pensacola, FL
5.0 out of 5
"WE HAVE ALWAYS HAD Uncle Bob [Life Storage] EVEN THE LOCATION ON PALAFOX. THEY ARE VERY NICE FRIENDLY AND POLITE., AND ALWAYS READY TO MEET YOUR NEEDS."
November 19, 2014
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5.0 out of 5
"BOTH LADIES IN THE OFFICE WERE VERY HELPFUL, KIND, AND NEAT."
September 25, 2014
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- Jeanne from Pensacola, FL
5.0 out of 5
"Unfortunately (because I sure wish I could get rid of the stuff in storage, but there never seems to be enough time to do it) I am a long term customer of the Fairfield Uncle Bob's [Life Storage]. They have always been very nice and helpful there. "
August 28, 2014
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- Shaun from Jacksonville, FL
5.0 out of 5
"They go beyond the call of duty. Love Uncle Bob's [Life Storage]!"
August 27, 2014
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5.0 out of 5
"Prices are a little high for the area and I wish access was still 24/7 without us having to call and set it up."
August 27, 2014
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- Andrea from Pensacola, FL
5.0 out of 5
"Any time I need storage building, it will be at the Hwy. 98 storage office, the people there go above and beyond. "
August 27, 2014
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4.6 out of 5
"Wondering why my storage unit was not accessible 24-7."
July 18, 2014
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- Stephanie from Pensacola, FL
5.0 out of 5
"I have been with Uncle Bobs for some time now and the Manager and Associate have always been very helpful and always pleasant ! I would never store anywhere other than Uncle Bobs!"
July 06, 2014
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5.0 out of 5
"Helpful.Clean.Answered questions fully. Gave additional info. Staff knows their job and is responsive to customers. Prices reasonable. "
June 27, 2014
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4.8 out of 5
"Uncle Bob's [Life Storage] has a reputation as a quality operation."
April 03, 2014
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- Heather from Pensacola, FL
4.6 out of 5
"Definetly meet expectations with associates. I would reccomend adding some lights inside the storage units. It can be hard to see in the back of the unit. Overall so far a good experience."
March 26, 2014
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- Barbara from Pensacola, FL
5.0 out of 5
"you have wonderful employees who do everything in their power to assist you in a gracious manner."
March 02, 2014
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- Vanessa from Pensacola, FL
5.0 out of 5
"I'm very pleased with the service I have received thus far."
March 01, 2014
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5.0 out of 5
"Brandi, at my local Uncle Bob's [Life Storage], is outstanding! She and her professional treatment are the reason I chose Uncle Bob's [Life Storage]. "
March 01, 2014
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- Leslie from Pensacola, FL
5.0 out of 5
"Glenda, the store manager is a TOP notch employee and person all the way around. You are lucky to have her as an employee. I think she deserves a raise!"
February 27, 2014
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5.0 out of 5
"Thanks for all that you have done for me and my family."
February 24, 2014
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5.0 out of 5
"Glenda and Brandi are truly assets to your organization."
February 24, 2014
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5.0 out of 5
"Clean Lot, Great Service, Well Maintained Buildings, what more can one ask for?"
December 26, 2013
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- Rodney from Pensacola, FL
5.0 out of 5
"The two ladies that work at the office on Highway 98 are OUTSTANDING!! They are always helping me if needed and go out of their way to ensure that I am satisfied with any help that I might ask for. It is much appreciated!!"
November 19, 2013
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5.0 out of 5
"The personnel will notify us if anything needs to be addressed in regards to our storage unit. Very nice personnel."
November 16, 2013
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- Darlene from Pensacola, FL
4.6 out of 5
"I do feel that if I have my things in an air condition unit, that the temperature should always stay cool. Maybe I picked the wrong days but the last few times it's been really warm in there.
Honestly that's the only thing I would change, because overall I'm super content with Uncle Bobs [Life Storage] & I've been using it for 2yrs & 8 months!!!
Thanks for your awesome service!! "
November 01, 2013
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5.0 out of 5
"Everyone was always very nice when I called, or came down. Brandi, and the manager. Sorry, don't remember her name. Older lady. "
October 23, 2013
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5.0 out of 5
"The employees there did more than they had to, with assisting me. They even helped me unload my truck, just to assist another customer."
September 18, 2013
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4.6 out of 5
"Loved the free day of your truck saved a lot of money "
August 23, 2013
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