Customer Reviews - Life Storage #77, Orlando
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We at Life Storage want to maintain the best storage facilities in Orlando, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
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- Overall Rating for Life Storage in Orlando (#077)
4.77 out of 5
based on 52 of our most recent Reviews
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5.0 out of 5
"Thank you for treating us with respect and professionalism at all times."
March 23, 2019
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4.8 out of 5
"The employee was very helpful and informative. Told me of the drop cover that I had not thought about when I purchased some bubble wrap. Unit that I was assigned came off track and she tried to find another unit for me to use. I was able to get it back on track and told her I would take it. She did blow some dust and stuffing out and swept the floor. Very good."
February 08, 2019
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- Garfield from orlando, FL
5.0 out of 5
"The customer service was great .Associate was very knowledgeable"
January 16, 2019
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- Beverley from Orlando, FL
5.0 out of 5
"I needed a larger space and I had a small space and your employees exceeded my expectations by reserving one for me all of them"
April 28, 2018
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5.0 out of 5
"The staff there is Always willing to go above and beyond for any of our Needs The Manager of the facility is Always cheerful & Positive And In Great mood the facility is always Very clean & maintained .. "
February 26, 2018
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- Shondarian from Orlando, FL
5.0 out of 5
"Great customer service, tentative to my needs, went above and beyond, the place seemed great for storage and easy access and the price is amazing. "
December 27, 2017
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5.0 out of 5
"Manager was phenomenal in the way she helped me get my unit. Will definitely recommend this place."
December 19, 2017
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4.8 out of 5
"Excellent attention
price in withing my budget very respectful the associates"
October 26, 2017
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5.0 out of 5
"There was a miscommunication regarding the price of the unit but the associate called the manager and everything was resolved to my satisfaction. "
July 28, 2017
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- John from Casselberry, FL
5.0 out of 5
"I transferred from a Public Storage unit to LifeStorage and you exceeded my expectations. "
July 22, 2017
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5.0 out of 5
"I was extremely pleased and the experience exceeded my expectations.
Tonya the sales rep and Theresa, the manager made my first time storage unit rental a pleasant experience. I was pleased with the climate controlled unit.
It was very clean and the security at facility was impressive,"
July 17, 2017
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5.0 out of 5
"Compared to other storage facilities I have used in the past, this is by far the best. I was especially grateful that you provide a vehicle free of charge for our needs."
June 23, 2017
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5.0 out of 5
"I had to suddenly move and needed a cheap a/c unit. This facility beat all the others competitions in the area and was the nicest that i toured. The staff was absolutely wonderful and helpful. They cared about us and showed it with going above and beyond their call of duty. I would like to thank the two women that helped this stressful time be an easy transition for us. The lady manager was absolutely the best storage manager i have met. Thanks for all of your help and thanks for being patient with my husband and i with our questions. I appreciate the staff sowing how much they cared. Keep up the wonderful work!"
June 05, 2017
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- Cory from Winter Park, FL
4.0 out of 5
"I was unable to receive the free moving truck rental aster was not one at the location, I was offered instead a penske truck that I had to pay out of pocket for from another location. The free rental would have been great. but everything else was great!!!"
April 15, 2017
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5.0 out of 5
"Great employees and outstanding customer service. Thanks for helping me out during a tough transition."
February 23, 2017
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5.0 out of 5
"I had my information in order and ready for her and she completed the transaction in a very timely manner."
January 30, 2017
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5.0 out of 5
"Your representative was very knowledgeable and helpful in meeting my need. "
January 05, 2017
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5.0 out of 5
"Associate was friendly and explained everything well. Process was very easy."
July 30, 2016
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5.0 out of 5
"I walked into your office on silent star road in Orlando at 5:55 pm and was greeted by an employee by the name of Melissa who was extremely helpful and patient in making sure that we got a storage unit to fit my needs I would like to thank all of the employees there they are doing a terrific job and I am very satisfied with my unit and the location .
Thank you again
I will be recommending you to other potential customers
Sincerely yours a very satisfied customer"
June 27, 2016
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5.0 out of 5
"Nancy and the manager on duty did a fabulous job of explaining everything and made the process go well. Kudos!"
June 26, 2016
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3.5 out of 5
"The communication between the corporate office and the actual store was not the greatest. They did not understand why I had several fees not applied because there was a promotion. The online promotion waive the admin fee but I was not aware that rent was prorated and this month I did not have a full month but was paying for a full month and charged a late fee because I was not aware the actual rental date. So today I'm paying double the amount of what I budgeted to pay so no I am not satisfied."
June 10, 2016
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5.0 out of 5
"I was very impressed with the service and presentation of the premises, it really helped allay my worries about storing my things there, big thanks to the 2 lovely workers who served me that day."
April 25, 2016
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4.6 out of 5
"Excellent customer service. Friendly and helpful staff. Thank you."
April 25, 2016
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3.0 out of 5
"The prices that were not what was advertised online. not very happy for what im paying now. I had no choice but to rent due to my situation"
March 25, 2016
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5.0 out of 5
"I am very satisfied with Uncle Bob's staff and services. Great job Uncle Bob."
January 25, 2016
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4.8 out of 5
"I like when every once in a while I put payment in mail late and I will get a phone call reminding me of payment 1st of the month and they don't let it drag out and cause me fees. Very good customer service and that's hard to find these days. Thanks alot."
August 26, 2015
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- Beatrice from Orlando, FL
4.4 out of 5
"I notice you also have a storage facility in the West Palm Beach Florida area on Military Trail. A great location."
August 26, 2015
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4.6 out of 5
"Everything was explained and all questions answered"
May 30, 2015
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- Dawn from North Vancouver, BC
4.6 out of 5
"Overall I am very happy with Uncle Bobs Storage. The only thing that I would love to see is the insulation replaces and maybe air-vents on the roof to draw the heat out of the building. The heat is unbearable inside the storage units making it hard to sort out my unit when I need to find something."
April 05, 2015
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- Chiquita from Orlando, FL
4.4 out of 5
"I enjoy storing with you guys the only problem i have is the hours that I can accesse my unit because sometimes i have to obtain some of my stuff or put stuff in my storage unit maybe a little later then 9pm but other then that I dont have anymore complaints "
January 28, 2015
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5.0 out of 5
"The staff so far have been amazing! Polite, helpful, on top of all I would say. "
January 27, 2015
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4.6 out of 5
"Uncle Bob's is a good company to have to meet my storage needs."
January 27, 2015
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5.0 out of 5
"I was dubious of the location of this facility, but in all 4 years I used this facility, I was impressed with how well it was maintained & how my items stayed safe, even though they were located in an inside location away from prying eyes. I would definitely use y'all again, if needed & would not hesitate to recommend."
November 23, 2014
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4.8 out of 5
"The associates were extremely helpful and friendly.
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November 11, 2014
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5.0 out of 5
"The two people working at the desk were very friendly and helpful!"
September 19, 2014
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- Patricia from Orlando, FL
4.3 out of 5
"The insulation could be replaced to keep it from being so hot in the storage units as they become available to do so."
September 19, 2014
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3.5 out of 5
"1. I wish you would restore humidity control.
2. You need dumpsters where small to mid-sized items could be discarded."
August 26, 2014
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- MrsQuwanna from Orlando, FL
5.0 out of 5
"The manager was sooooo nice she helped me out so much!! She has excellent customer service skills she takes good care of her customers. She is very funny and full of energy. I would highly reoommend this storage to any one"
July 23, 2014
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4.8 out of 5
"I have been using the unit for almost 6 months now. The amount I pay for the amount of storage I have is a good price. I go randomly and always observe the property to be debris free. The manager there always smiles in greet when he is going about the property. It has been a good experience thus far. Keep up the good work :)"
July 22, 2014
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5.0 out of 5
"The folks who ran the property were extremely nice. I also liked that they always drove near by in a cart to make sure all was safe."
July 18, 2014
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- Juan from Saint Cloud, FL
4.6 out of 5
"There should be a way to set up recurrent payments and not on a month by month basis"
July 14, 2014
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5.0 out of 5
"Debbie at 4066 Silver star road in orlando is very co-operative, and goes out of her way to help."
June 17, 2014
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5.0 out of 5
"Employee was very helpful in answering all my questions. She reassured me of their cameras and felt at ease. The area is a notorious for high crime in Orlando. She was very courteous and helpful. Great employee."
May 29, 2014
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- Ann from Altamonte Springs, FL
4.5 out of 5
"Joel is an amazing Storage Manager personnel. He always has a smile and is always ready to help. He deserves a raise. Superb job!"
May 04, 2014
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5.0 out of 5
"have been renting about a year and a half.everything has been good. thank you"
April 05, 2014
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5.0 out of 5
"Excellent customer service. They are always very professional."
April 04, 2014
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- Henry from Winter Park, FL
5.0 out of 5
"Maid us feel comfortable. Then took us for a tour which we were not expecting. Everyone was curtious and thoughtful, thx"
March 26, 2014
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5.0 out of 5
"I have used Uncle Bob's In Texas, I am very please with the service and storage area.
Keep up the good work."
March 25, 2014
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4.8 out of 5
"The employees were friendly and the srrvice wasgood."
March 25, 2014
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5.0 out of 5
"There is not enough room to say what I would like to say in a positive way as to how I am impressed with Uncle Bob's [Life Storage]. I have used other competitors and they were no way close to the courtesy, warmth and professional demeanor that I have witnessed and received at Uncle Bob's [Life Storage]."
October 17, 2013
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5.0 out of 5
"keep hiring workers like you have now they are far an few between"
September 30, 2013
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- Caroline from Orlando, FL
4.8 out of 5
"EVERY time I have had ANY type of issue, your employee's at my facility have gone above and beyond to help me. Two people who have helped me most are Curtis and I believe her name is Debbie."
August 14, 2013
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