Self Storage Units near Orlando in Casselberry, FL, 32707

"I am very disappointed in this store and life storage in general. I will never use their service again. here is what went wrong. 1st issue: When I first signed up there was an offer for a discount when you signed up. There was no indication that the discount only applies to certain units. Furthermore when I found the unit I wanted it did not indicate it was excluded from the price. It was only once I saw the price that it did not include the discount. I figured this may be a mistake so I figured I would go see the office when I got there. 2. When I got there, I was told that the price did not apply to that particular unit. They associate did help me into a unit that was on the first floor, something I missed about the original unit so that was helpful 3. I received a notice after 4 months that My rate was going to go up at the end of July. So after 6 months they already sprung a price raise on my unit. At least public storage only does that once a year. 4. I was pretty upset about the price increase so I was going to talk to the office, but couldn't get in there for an additional week. I decide to hold making payment until I talked with them and got things straightened out. 5. I checked the hours on the website and it stated that they are open 12 to 4 on Sunday. Which is fine, it was the only time I had to stop on in. When I get there the hours on the door are COMPLETELY different from the website, and they are CLOSED on SUNDAY. 6. It was 10 days after the payment was due. I was expecting a late fee. however the late fee is $20. Public storage is only $5 7. I expect to pay a late fee as I mentioned before, but not to be locked out of the gate after only 10 days. this is excessive. What's more, Public storage does NOT lock you out after only 10 days. they attempt to contact and let you know there is an issue, but they are far more lenient. 8. If you don't want to create an account there is a fee for paying as a guest. Speaking of nickeling and diming your customers to death. 9. after paying my bill, late fee, and getting that cleared, I was able to get into the gate, but they also added an additional LOCK to my unit. I am extremely unhappy with their service and will look for ANY other storage place within a 5 mile radius before I would even look at a life storage again. I will also be posting this on the BBB as I believe this company practices are unfair and overbearing."

"Called to get information and the young lady (Wanda) was so helpful. She took her time and made sure I understand all the terms before she let me end the call."

"Came in and had a lot of questions, Kerry was very helpful, kind, and was able to answer everything i threw at him. Made me feel very comfortable and felt like I was in good hands 🤗 would 100% recommend. Also super professional.😁"

"Decent storage place. A little inconvenient not having an elevator for the second level, especially when moving larger furniture. Could use a little visual updating but overall really good prices for what you get,"

"Kerry did a great job, was very professional and helped us with all of our needs, highly recommend."

"The old ugly African American lady at the Casselberry, FL location was very rude. She acted as if I was bothering her, when I asked for the code to get through the gate. I usually don't write reviews, however I had to let management know about their rude staff."

"Great staff and good prices. :)"

"Good rates safe area"

"Yesterday I was in the store completing the reservation that I had made on the Internet and it is the first time that I abused their services, Wanda who was the one who attended me was excellent and very friendly, she answered all my doubts and helped me with the reservation of the truck and I will also attend this establishment. not hers. Thanks Wanda!"

"The gentlemen that helped me was helpful and nice. Provided all the information I requested and additinal insights."

"Air conditioned units are easy to get to and do the job."

"Life storage has been great. Awesome location plenty of room in my storage and easy to deal with"

"Second experience with Life Storage. Once with their Hamden CT store and the second time in their Cassellberry Fl store. Kerry was a gem! As he really went out of his way in making sure me n my daughter understood clearly what we wld be paying upfront and thereon for our monthly rate. The overall storage center was nice clean and their facility storage rooms including the grounds were immaculate! If you are looking for great customer service great rates way cheaper than your Uhaul storage, Cube Storage etc., you cant beat their prices!...clean new facilities and oh yeah cheap moving trucks...Life Storage is for you!"

"Amazing staff"

"Great company and service"

"Service was great very nice and talkative Manager, He Answered all my questions"

"Great Storage facility. The staff are friendly and very very helpful. I definitely recommend this facility for all your storage needs"

"Moved over from public storage much better customer service. Thumbs up"

"it is always clean and in good condition"

"Kerry and Wanda were extremely helpful and courteous. Would highly recommend business with them."

"Needs work with rodent control.Very polite staff. Great customer service."

"A good place to store your junk."

"Excellent service manager was very polite and helpful."

"Came in to find storage for my dirt bike, manager there was superr helpful, will recommend to friends"

"Wanda was friendly and awesome. Thank you Wanda"

"Wonderful staff and great pricing! Will store here again"

"It's a halfway decent place. Unfortunately they didn't have any climate controlled units which was what I was in search of. Found one just down the street. Call CubeSmart."

"staff at the Casselberry FL office were very nice, and very professional"

"Gentleman was very helpful today."

"Rhonda is very patient and knowledgeable...I have always been treated courteously and respectfully... Even when things haven't turned out in my favor, I never felt patronized, nor treated in any other manner, but respectfully..."

"Wenda was very polite showed me the facility , Very interested in returning soon when i need it"

"Wanda was amazing and helped me make it easy to get started."

"Ive had a unit in this place on and off for the past 6 years or so. No matter who is running the place or what name they are called this place is GREAT!"

"I've been with Life Storage for 5+ years. The staff are very helpful and I can access my storage whenever I please. Great service."

"Wonderful staff. She was friendly, helpful, and efficient. The unit was clean and price was reasonable."