Customer Reviews - Life Storage #195, Hollywood
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We at Life Storage want to maintain the best storage facilities in Hollywood, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
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- Overall Rating for Life Storage in Hollywood (#195)
4.71 out of 5
based on 41 of our most recent Reviews
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5.0 out of 5
"I love the people I see whe. I come I. And they are more then helpful always with a smile and good attitude"
January 16, 2019
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- Vicki from Hallandale, FL
5.0 out of 5
"Great experience at Life Storage with your Female Associate who was there to help me on both occasions at the Dixie Hwy Store in Hollywood. Very happy with her attitude, service and she is very friendly and kind.
Thank you. This is my second time renting space at that facility."
July 21, 2018
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- Marietta from Hollywood, FL
5.0 out of 5
"Moving is stressful. You helped a lot. Your cartons are great too."
June 23, 2018
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- Cynthia from Hollywood, FL
5.0 out of 5
"Cameron and Coretta were exceptionally helpful and professional. I feel very fortunate to have settled on your facility."
June 15, 2018
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- James J from Doylestown, PA
5.0 out of 5
"The nice lady was very professional and she new actually what I needed. Thanks Jim R"
May 24, 2018
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- Katalina from Hollywood, FL
4.8 out of 5
"I was so impressed about your company having a box truck to help me move. Caring about customers seems to be a thing of the past but not @ LifeStorage.
Thank you for helping this single Mother with your complimentary box truck."
January 23, 2018
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- Peter from Hallandale, FL
5.0 out of 5
"Everything was perfect and the associate offered us the use of their van to move larger items if we needed it. Glad we chose Life Storage"
November 28, 2017
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- Fatima from Hallandale, FL
4.6 out of 5
"You have the Best personal staff at the locación in Hollywood."
June 23, 2017
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3.7 out of 5
"I would like to see 24 hour access for some customers, I ride a motorcycle and store in on your property. Most of the times I can not make it back by 10 pm so I have to leave it outside my condo. I would not have to do this if I had 24 hour access, your property has camera and you know you comes in or out by the access code. So I'm not sure why it is a problem."
April 25, 2017
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4.5 out of 5
"Everything is wonderful I just had an issue with whoever was using the leaf blower blowing into the corners and then blowing stuff all over the inside of my unit dirt leaves and grass. I mentioned it to the young lady and she said that she would take care of that. Other than that everything is well maintained and looks good"
October 28, 2016
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5.0 out of 5
"Keep up the excellent job especially the assistant manager she is absolutely wonderful and an excellent asset to the company"
October 23, 2016
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5.0 out of 5
"Alisha is just a pleasure to have as your onsite manager. She has always gone out of her way to be helpful - she is what makes our experience with Uncle Bob's excellent and increases its value to our business. Because of her we expanded from one 10x10, to a 10x20 and now to an additional 10x10.
Thank you
"
September 26, 2016
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- Martha from Hollywood, FL
5.0 out of 5
"This facility staff was great! They took the time out to listen to my needs, understand and offer me the best deal available in town. The location was very presentable and professional. I really appreciate the friendly staff, phenomenal communication and user friendly portal for account management."
September 11, 2016
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- Roy from North Miami Beach, FL
5.0 out of 5
"Being very informative. Easy access and great employee. Alicia was exceptional.
"
September 09, 2016
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4.8 out of 5
"I was very pleased with the service. I have rented from u all before and out of all the times I rented from u this was the best"
July 18, 2016
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5.0 out of 5
"although my experience was optimal the rates are much higher than nearby competitors"
May 23, 2016
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- Carlos from Hollywood, FL
5.0 out of 5
"Alicia and Tremel very helpful. They advised you of your best options to take. They look after your best interest! Kudos Alicia and Tremel!"
April 28, 2016
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4.9 out of 5
"Alicia went above my expectations helping me often and thinking of me when I forgot my key and readily opened my locker. Her prompt and thoughtful attention should be commended. Her professionalism is outstanding and customer skills unbelivalby filled with smiles, lovely talks about the company and all it offers as well as her genuine care of everyone she comes in contact with!"
March 23, 2016
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- Daniel from Hollywood, FL
5.0 out of 5
"Since management has changed its been amazing highly recommend to all my friends."
February 25, 2016
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5.0 out of 5
"The manager and staff at the Hollywood facility are wonderful."
February 24, 2016
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- Charmaine from Pompano, FL
5.0 out of 5
"As a woman moving alone for the first time I was faced with many obstacles. Trammel, the Manager on site at the Hollywood store arranged for me to pick up a truck from another office. On my way to the office I called to inform them that my ETA will be five minutes after six, which is the closing time at that location. The lady on duty informed me that she cannot wait for me as she must clock out at 6pm. Needless to say, I did not get the truck, thus I was unable to move that day which made my whole moving experience a night mare.
When I arrived in the office the next day distressed, Trammel consoled me, helped me file a complaint, and did everything in his power to make sure the remainder of my experience with Uncle Bobs was A class service. He even offered to help me organize my unit when eventual my things were put in place. When an employee give impeccable customer service as I received they must be acknowledged. His hard work and commitment does not end there; I have observ"
February 11, 2016
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- Michael from Hollywood, FL
5.0 out of 5
"Expectations were met very well, I was very pleased with the service, and knowledge from the associate. "
January 20, 2016
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5.0 out of 5
"the associate that help me out was named Mel and he was extremely helpful extremely kind and respectful and knowledgeable and if it was my company I would look into making him a manager of a facility. while I was there numerous amount of always putting the customer first but taking first concerned about your company. Mel is what I would consider management materialis what I would consider management material"
December 26, 2015
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5.0 out of 5
"There is a gentlemen that works at this location ( Tramell?)and a young lady (sorry, her name escapes me) and they are so pleasant and professional. They remember me and always go that extra step. I recently sold a large hosue and moved to a smaller one and was constantly at this facility. They made it less painful and they are great at customer service. Thank you."
December 17, 2015
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2.9 out of 5
"Not enough staff, often have a
Long wait just to make payment"
October 26, 2015
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4.6 out of 5
"I am glad to do business with you , appreciate your services and will recommend you to others.
thank's"
September 03, 2015
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4.6 out of 5
"Signed me up, took my money, provided a storage unit and instructions for the gate."
August 28, 2015
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- Pamela from Hollywood, FL
5.0 out of 5
"Helpful staff and a much more pleasant experience than my last facility. Thank you!"
February 26, 2015
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4.6 out of 5
"alex was very helpful and was very kind in getting me what I needed."
February 05, 2015
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5.0 out of 5
"Gustavo has gone above and beyond service requirements. Are you guys hiring? I would love to work with your company everybody seems quite happy and nice"
January 27, 2015
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4.8 out of 5
"Alex was great. He understood just want I wanted, held my space for me, showed me around and offed me the truck for moving at no cost. "
September 24, 2014
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3.4 out of 5
"When Alicia Service was in charge of the property where we maintain our locker, everything was perfect. She went above and beyond. Now that she is only at the property one day each week, we have encountered problems with deliveries.
There shouldn't be an appreciable drop-off depending on who is minding the store. "
September 22, 2014
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- Stefan from Lehigh Acres, FL
3.2 out of 5
"Uncle Bob's [Life Storage] Website if frustrating! I was set up as auto-pay and it stopped by itself. Now I ended up with late fees because it just quit.
The location need to work on lights out. It takes much too long to fix.
"
September 08, 2014
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5.0 out of 5
"I am very pleased with your service and facilities!
I'm very glad I chose your company! I did so to honor my own wonderful late Uncle Bob!"
August 27, 2014
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- Hughes from Hollywood, FL
3.8 out of 5
"Sign up & moved @ uncle bob, but 1 week later
I got a much better offer by another storage facility offering same price for double storage 10 x 20
Considering moving within next month if you don t match offer"
August 26, 2014
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- Elaina from Hollywood, FL
4.2 out of 5
"Many times the front office was closed on a break when I need to drop in for a payment or to purchase more boxes and I found that inconvenient.
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August 25, 2014
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- Jacques from Hallandale Beach, FL
4.5 out of 5
"The only thing was about the walls like there not close completely until ceiling my motorcycle was all the time cover with dust from other storage"
May 23, 2014
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- Richele May from Ft. Lauderdale, FL
5.0 out of 5
"Everyone was very helpful and friendly. I work for the government and tried to recruit some of the people working at that location (esp. site manager) as it takes a lot to impress me when it comes to great customer service. "
November 26, 2013
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5.0 out of 5
"Prices could have been a bit more reasonable, but service was always excellent. When advising the Manager that I was vacating my unit, she was very accommodating and assisted in every way. Even on the day of moving, she went out of her way to make sure the movers and I were able to get the truck in and out without any issues. Great staff!!"
November 25, 2013
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- Caroline from Hollywood, FL
5.0 out of 5
"I am very happy with the customer service I receive, and have a good rapport with the staff!"
November 05, 2013
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- Marian from Hollywood, FL
5.0 out of 5
"Chad was absolutely attentive, helpful and polite. He provides a level of personalized customer service almost nonexistent now-a-days. "
September 15, 2013
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