Customer Reviews - Life Storage #437, Danbury
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We at Life Storage want to maintain the best storage facilities in Danbury, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
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- Overall Rating for Life Storage in Danbury (#437)
4.83 out of 5
based on 76 of our most recent Reviews
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5.0 out of 5
"as much as I missed my own bed for the 7 months it was stored with you I always knew my "stuff" was in good hands. Thank you"
April 26, 2019
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- Cara from New Milford, CT
5.0 out of 5
"The staff was always super friendly and helpful! And my gosh, the place is so amazingly clean. I was very comfortable storing heirloom items there!"
February 25, 2019
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- Cheryl from North Salem, NY
5.0 out of 5
"Nick was extremely helpful and professional and patient with me."
January 20, 2019
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5.0 out of 5
"Quick, friendly service. All my questions were answered and I am totally satisfied. Especially happy with the cleanliness of the facility and the lighting."
October 27, 2018
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4.8 out of 5
"We are very happy with your service. You are responsive and friendly. It has been a very good experience — thanks!"
April 29, 2018
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- Patricia from Danbury, CT
5.0 out of 5
"Your representatives were wonderful. It's hard to find a clean facility, organization, a cheery bright environment and wonderful employees who make a company shine. I will always recommend your facility to anyone in need.
Thank you Anna, Rakel, and there was a young man whose name I can't think of at the moment, who completed the "trifecta". A winner!!! Thank you. Pat."
April 23, 2018
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5.0 out of 5
"Love everything about this facility. Bathroom fresh and clean. Staff friendly and always helpful. You have three great employees at your facility. Feels like family. Thank u. "
March 25, 2018
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5.0 out of 5
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Anna and Raquel are the people I usually encounter when I visit. They are friendly, professional and always assist me with whatever I need.
I have three units and am happy with the cleanliness of the building and the entire facility. Have rented the truck and am always extremely satisfied."
February 27, 2018
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- Christine from Danbury, CT
5.0 out of 5
"I moved from NH to Danbury in October. I previously had my things in storage at a BRAND NEW facility in NH. By the time I moved out it was already showing signs of being dirty.
This facility isn't brand new but looks as clean as though it were brand new.
I guess my only complaint is that there are no waste receptacles or dumpsters that we can access should we have a brrken box, etc. Other than that, I really love this facility!"
November 28, 2017
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5.0 out of 5
"the only thing is that you could stay open later as i work at night--6pm is too early to close for me--thanks"
October 02, 2017
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5.0 out of 5
"Everything was explained in detail. No problems whatsoever
"
September 27, 2017
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5.0 out of 5
"I appreciate that when i downsized from two units to one, the staff member willingly offered to apply the pro rated paid rent from the empty unit, towards the rent for the unit I continued to rent. I didn't have to ask."
September 24, 2017
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5.0 out of 5
"I was with the now life storage but long ago known as Westy. The place was. Lean and temperature was perfect for our stirFe items "
September 23, 2017
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4.8 out of 5
"You met me and my expectations by giving me the exact unit that I needed,"
August 29, 2017
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- Linda from Brookfield, CT
4.9 out of 5
"Above and beyond! Anna is the best Brainstormed with me to come to a solution for my storage issues. When Anna wasn't there her associate was also great. I don't have her name, but kudos to a great staff!"
August 27, 2017
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- David from Ridgefield, CT
5.0 out of 5
"I had not expected such a customer friendly and spotless environment."
July 27, 2017
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- Marisa from Lake Oswego, OR
5.0 out of 5
"I was very grateful for the kindness of your staff, the genuine care for our needs, the cleanliness of the facility, and the safety I felt while there. Often the reasons for needing a storage space are unhappy ones, so it's nice to at least have a good experience while having to be there."
June 23, 2017
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- Sheri from Ridgefield, CT
5.0 out of 5
"Anna is courteous, respectful knowledgeable and
A fine representative for your organization, rare! "
May 17, 2017
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5.0 out of 5
"thanks for handling all my packages that come in. Very helpful not having to be there when they arrive - saves me a lot of time knowing your company has it taken care of. GREAT facility, would recommend to anyone in need. "
May 14, 2017
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5.0 out of 5
"i always feel safe when i'm onsite. i'm confident that my stored items are also safe. the personnel i've interacted with are the best. keep up the good work!"
April 26, 2017
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- Leslie from Ridgefield, CT
5.0 out of 5
"I was having a very difficult things accepting that so much of my home had to be put in storage and seeing this extremely clean and secure place to store them really helped put me at ease. I am a realtor and have recommended this place to several of my clients."
April 18, 2017
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- Bill from New Milford, CT
4.9 out of 5
"The girl who set us up was so pleasant!
Seriously, with all of the other places we could have gone, if she wasn't so nice, we would have just thanked her for her time and gone to the next storage facility. She was GREAT!!!
Give her whatever she wants!!!because of her...we will tell our friends about your facility :)"
March 18, 2017
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5.0 out of 5
"I have been fortunate to have Anna help me through what was a tough move with dates changing etc. She was very helpful, kind and understanding. She went out of her way to help make things easier for me. She made the whole process a lot easier for me."
December 29, 2016
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4.9 out of 5
"OVER ALL THE FACILITY FEELS VERY SAFE
AND SECURE. THE STAFF HAS BEEN AWESOME.
THE FIRST TIME I WENT, JULIO WAS OVERWHELMED WITH CUSTOMERS BUT REMAINED
VERY PROFFESIONAL AND FRIENDLY, I FELT
VERY COMFORTABLE.. I HIGHLY RECOMMEND
THIS FACILITY.. THANK YOU FOR PROVIDING
A COMFORTABLE AND PROFESSIONAL ENVIRONMENT.*****
"
July 04, 2016
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- Nicholas from Danbury, CT
5.0 out of 5
"Had a storage unit for four years. The employees who work at this Uncle Bob's [Life Storage] were very professional and courteous each time I visited."
July 02, 2016
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5.0 out of 5
"The store is very clean and tidy and the customer service is outstanding keep up the great work "
July 02, 2016
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5.0 out of 5
"I have been meaning to write to you and tell you that the sales rep was outstanding. I even asked him if he was an owner or partner because he showed so much knowledge. He was 100% attentive to my needs and most helpful to me in a time when I was a bit upset as my move did not go as planned and there were many things I had to put in storage.
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June 28, 2016
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5.0 out of 5
"Very friendly and helpful always. Feel very assured that our items are well secured and guarded. Thank you very much."
June 21, 2016
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5.0 out of 5
"I am using my storage bin to store books, and I am in the process of cataloguing them. Hence I spend hours at a time in the facility. I so appreciate its neat, clean, and attractive appearance. I particularly appreciate the manner in which I am treated by its staff. They could not be nicer or more helpful. "
May 27, 2016
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- Michael from New Fairfield, CT
4.9 out of 5
"My experience was great overall. I changed spaces after a few weeks and it was seamless. I would recommend bobs to anyone.
Thank you"
May 26, 2016
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- Josephine from Danbury, CT
5.0 out of 5
"All-around customer service was outstanding and your staff is very pleasant and helpful."
May 19, 2016
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- Susan from Mount Kisco, NY
5.0 out of 5
"Excellent service, friendly personnel, feeling of cleanliness, safety and security. Ease of move in and returning to bring/take away belongings..."
March 25, 2016
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- Elizabeth from Bedford, NY
4.0 out of 5
"I've said it before, I say it again... you need a garbage receptacle in the lobby. There is nowhere to trash even a coffee cup.
If you had a locked dumpster outside you could charge people who want dump things in it. I'd be one customer happy to pay to use it."
March 25, 2016
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5.0 out of 5
"I liked the Uncle Bob's storage in Bristol,CT, but the Uncle Bob's in Danbury, CT outshines it by a hundredfold!
It is clean and feels safe and I like that there are staff there all the hours it is accessible.
I feel comfortable going to my storage unit.
THANK YOU!!!
:)
"
March 04, 2016
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- Constance from Redding, CT
5.0 out of 5
"When the store in Danbury switched from Westy's to Uncle Bob's [Life Storage], the rolling carts were replaced. The current ones are not as easy to steer as the old ones were. "
February 27, 2016
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- Yuenyi from White Plains, NY
4.6 out of 5
"longer hours would help, or to really set Uncle Bob's apart, offbeat hours"
February 26, 2016
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4.8 out of 5
"I would have provided top marks all around but the fee, in my opinion, was a bit on the high side."
January 26, 2016
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5.0 out of 5
" The facility was extremely clean and very well lit. The carts were very helpful during unloading and the unit was easy to access. The provided security added an extra layer of comfort that gave me the confidence that my belongings would be safe."
January 25, 2016
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5.0 out of 5
"Thank you for taking great care of my stuff for lots of years!"
December 23, 2015
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5.0 out of 5
"I have only one complaint and that is the limited hours of operation."
November 24, 2015
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4.8 out of 5
"The process was easy and the associate was very courteous and professional"
November 24, 2015
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1.6 out of 5
"Person doing the billing was rude and did not call in a timely manner. After trying to reach the person several times, with no call back, we were only able to reach her when we were locked out of our storage space. When I did speak with her she insinuated that I am a liar and that I was receiving the bills and I am not paying them. Ever since I had the email changed from person previously, I have not receive an invoice on time. The last one did not show up till 12 days late and it was only sent because she regenerated it out. When I said I wanted to speak to the owner she would not listen to me and gave back the phone to the person I had sent."
November 23, 2015
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- Nancy from Ridgefield, CT
5.0 out of 5
"Anna was wonderful....she explained everything, showed us the unit and was very helpful."
August 19, 2015
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5.0 out of 5
"The place was amazing as well as the associates. I never thought a storage space and the building could be that clean. I rest assured that my belongings are safe and ready to move when I am."
July 29, 2015
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4.7 out of 5
"Arrived about 10 minutes after posted opening, but was greeted by a sign at the door that the manager was out and would return in 20 minutes, which she did. Everything else with the experience was excellent."
July 28, 2015
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5.0 out of 5
"the process was smooth, the associates knowledgeable and when I had to change my payment method that process was also handled quickly. the manager is great and very personable; i feel very good about my things being stored there."
July 28, 2015
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4.6 out of 5
"I thought the facility was open longer hours... the staff realized my dilemma though and offered greater assistance and support to make sure I'd be able unload and pack my unit before closing... They were extremely helpful, patient and understanding"
July 02, 2015
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5.0 out of 5
"So very pleased with the service and the facility is amazingly clean, well-lit and convenient!"
June 26, 2015
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3.8 out of 5
"We had to rush to finish moving in by closing time. We wish you allowed tenants access until a later hour."
June 26, 2015
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- Sondra from Ridgefield, CT
4.8 out of 5
"Every question and phone call was answered and pleasantly responded to my satisfaction."
May 29, 2015
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5.0 out of 5
"Great staff. Clean and safe place.
A real delight to do business there.
I highly recommend it!"
April 23, 2015
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5.0 out of 5
"Anna was wonderful and everything was incredibly neat and orderly. She exceeded my expectations by offering me the current deal and the one time van rental"
March 30, 2015
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4.4 out of 5
"I've rented spaces from other uncle bob's locations before, and they had 24/7 access. That would be a great feature to have, so I can get to my stuff whenever I need to."
March 26, 2015
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5.0 out of 5
"I would recommed you to others, and my sales associate was amazing to work with "
January 28, 2015
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- Patricia from Danbury, CT
5.0 out of 5
"I just have
to say you have an exceptional staff. They were so helpful and professional. I have recommended Uncle Bobs to several people already. Thanks!"
January 24, 2015
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4.9 out of 5
"As a seasonal user, I was very happy with level of service we received. We will use Uncle Bob's for our future needs."
January 23, 2015
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5.0 out of 5
"Scott was very helpful and attentive. The service could not have been better."
December 31, 2014
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5.0 out of 5
"Not a thing... I am absolutely satisfied. Thank you!"
December 30, 2014
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5.0 out of 5
"The whole overall experience was very pleasant and the crew very polite and knowledgable.
Will recommend."
November 26, 2014
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- Stephanie from Mahopac, NY
5.0 out of 5
"Had a very nice young man who helped me out with my lock, my questions, and was very informative.
"
September 25, 2014
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4.8 out of 5
"I had high expectations and I was not disappointed."
September 25, 2014
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4.4 out of 5
"My only concern is that the carts are difficult to manage and they should all be carpeted -- other than that, the service is excellent"
September 01, 2014
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5.0 out of 5
"Easy online e reservation and everything was ready upon arrival"
August 26, 2014
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- Judith from Lake Worth, FL
5.0 out of 5
"In the Danbury facility, both James and Scott
were very helpful and pleasant!"
August 25, 2014
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- King from New Fairfield, CT
4.8 out of 5
"she answered all our questions completely, was courteous, helpful, personable."
July 24, 2014
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- Ana Lucia from Hoboken, NJ
4.6 out of 5
"I would suggest you offer a way to dispose of junk or items that people throw out. It was the only thing that was truly inconvenient about your facility. Maybe you can partner with a service like 1-800-GotJunk (they take everything!) and offer it straight to your customers. So they don't have to worry about fitting junk they don't want in their cars or trucks because there is no way for you to dispose of it.
Otherwise, storage was great! :)"
July 23, 2014
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5.0 out of 5
"Well run establishment, clean and climate controlled. You are miles above your competitors - I know, I visited many of them before selecting you."
June 26, 2014
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- Laura from Brookfield, CT
4.8 out of 5
"I expect great service and was very pleased with my experience in every aspect. "
May 29, 2014
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- Daniel from Ridgefield, CT
5.0 out of 5
"The facility is extremely clean, modern and convenient. The staff are very professional and give much confidence in the security and efficient operation. I have been pleased to use it so far."
May 08, 2014
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5.0 out of 5
"Was very pleased with the whole process. We explained our needs and they suggested several alternatives."
March 26, 2014
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4.1 out of 5
"The carts at the facility in Danbury, CT are very hard to maneuver. It seens like the wheels that steer the carts are on the wrong end. Also, not all the carts have padding on them and for our equipment, much of which is electric, we need the padded carts. Westies carts were all carpeted and all were easy to steer. "
March 03, 2014
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3.8 out of 5
" I think the moving carts need better wheels for easier guiding and locking. The carts are sub par and need improvement but otherwise happy with all services. The carts run into the walls and I can already see marks on walls. "
February 28, 2014
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5.0 out of 5
"Staff friendly, even remembering my name! Love the architecture of building (lots of natural light) and cleanliness ... always a pleasure to be at facility. And the price is fair. But by far, it is the facility (architecture & light) and security are the big draws and why I have stayed so far (there are cheaper alternatives)"
February 28, 2014
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4.6 out of 5
"I liked the carts that Westy's had. They were easier to manage and steer. I didn't bump into walls with them. "
February 28, 2014
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- Paula S from New York, NY
4.8 out of 5
"Your phone service is also friendly, prompt and courteous. Good job!"
February 06, 2014
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5.0 out of 5
"I was concerned when Uncle Bob's took over Westy's since that was an amazing company, but I must say they actually are equal to or exceed the customer service from before."
February 04, 2014
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