Customer Reviews - Life Storage #453, Bristol
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We at Life Storage want to maintain the best storage facilities in Bristol, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
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- Overall Rating for Life Storage in Bristol (#453)
4.75 out of 5
based on 54 of our most recent Reviews
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- Christopher from Los Angeles, CA
5.0 out of 5
"Robin and Phil at Life Storage in Bristol, CT were very helpful."
November 23, 2018
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- Elizabeth from Southington, CT
5.0 out of 5
"Want to thank you for making a difficult time in my life a little easier."
June 23, 2018
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5.0 out of 5
"It was always a pleasure to walk into the office and converse with the person behind the desk. It was always a good start to my day. Thank you all."
March 24, 2018
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- Francisco from New Britain, CT
4.6 out of 5
"The service and the facility were outstanding. The price of storage units appeared to be a little expensive. Just a little pricey. Thank you for keeping our personal belongings safe and secure."
December 23, 2017
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5.0 out of 5
"Robin and Phil do an excellent job managing the Bristol Ct. location.Very pleased with the cleanliness of the facility.Will recommend this location to anyone who asks about storage in Bristol."
October 30, 2017
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- Marwin from Terryville, CT
5.0 out of 5
"it was exactly what I needed. the flexible hours and access was key fo4 me.staff is great and very helpful ALL THE TIME"
August 26, 2017
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- Michele from Burlington, CT
5.0 out of 5
"This place is top notch! The staff is so kind and accommodating, the facility is clean and bright, I feel very safe to be there alone and I love my unit near the giant windows, it's so bright, it's the perfect size and the wide hallway makes moving large items much easier. "
July 27, 2017
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4.6 out of 5
"The price could be a little lower. Other than that all is great at my facility. The people are wonderful. The facility and grounds are always kept clean. They should be commended for their work. "
July 10, 2017
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5.0 out of 5
"exceptional manager, above and beyond to make our stay pleasant
"
February 24, 2017
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4.8 out of 5
"Associate was VERY nice and explained everything. I felt comfortable with my purchase with you guys. People at other rentals seemed disinterested and didn't want to answer my questions. You also have good prices. Thanks!"
February 07, 2017
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5.0 out of 5
"On my last day of having my furniture in the storage unit, I had a king size mattress that I struggled to take out, cause it was just way to big for the carts provided and I was alone. The gentleman working there, in which I wish I took his name was so so very generous to go completely go out of his way and help me get the mattress out and into the truck. I ccouldnt have thanked him enough! The employees there are very kind and respectful, I'd recommend this place to anybody! My rating is five stars gaurenteed!"
January 23, 2017
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- Robert from Port Orange, FL
5.0 out of 5
"We needed a few extra days to move out; and the staff was happy to help us with prorating the unit"
January 23, 2017
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5.0 out of 5
"Wonderful staff and a secure clean building. Easy access. Have already recommended you to several people that are now renting from you as well. Keep up the great work!"
January 19, 2017
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- Jefferey from Bristol, CT
5.0 out of 5
"Phil was courteous...very knowledgeable and very professional...excellent service."
October 19, 2016
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5.0 out of 5
"Friendly staff, helpful and informative. Not a negative thing to say"
June 29, 2016
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5.0 out of 5
"Robin and Phil go above and beyond in helping the customers and in the two years I have been here I have never had any issues and I have always been greeted right away and been giving the highest customer service and care out their."
June 24, 2016
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4.4 out of 5
"Employees were well-informed and provided me with the answers I needed.
Very nice employees.
The only thing I didn't like was the storage unit; it was dusty and had leaves in it.
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March 31, 2016
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5.0 out of 5
"It was a pleasure storing my things with Uncle Bob's [Life Storage]. Always felt they were safe and well protected.
Thank you Mike and Robin!"
March 26, 2016
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5.0 out of 5
"Lightning is very good.
But when in unit lights shut off on timer.you must come out of unit walk approximately 10 feet too turn lights back on.
Otherwise fantastic.
Thanks. "
February 26, 2016
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3.8 out of 5
"I have rented space for over 7yrs would be nice to get a loyalty discount. I have recommended Uncle Bob's [Life Storage] but your prices are not competitive."
January 26, 2016
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3.6 out of 5
"The building is clean. The employees are nice. I don't have a problem with any of that. I think that the rates are far too high. I don't have anywhere else to go, I can't find a better deal, otherwise I wouldn't be there because I am crippled financially every month."
January 19, 2016
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- Kathy from Woodbridge, CT
5.0 out of 5
"The facility was immaculate from the first time we walked in (we did not schedule a prior appointment)till we turned in our keys. Thank you for the excellent service."
November 23, 2015
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5.0 out of 5
"Excellent job every year I store my motorcycle, thank you for the service you provide!"
October 26, 2015
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- Elizabeth Lynn from Bristol, CT
1.2 out of 5
"Your communication (by email) was always lacking. The couple times I was late paying (because my customers, city and state governments, were late paying me) I was charged a late fee. Fair enough. When I was charged 2 in one month was when I found a way to store my items elsewhere."
October 25, 2015
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- David from Plainville, CT
4.4 out of 5
"there could be a few more carts and every one should be told that while they are in there storage they should close the door as it is climate controled or unexpected guests will enter. one person even left the overhead door open and went home "
October 23, 2015
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- Robert from Jensen Beach, FL
5.0 out of 5
"Very safe environment. Personnel are great especially robin"
August 28, 2015
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5.0 out of 5
"It is the cleanest storage facility that I have ever been in"
June 30, 2015
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5.0 out of 5
"Nothing it is a great place to do business. Just going through some tough times right now and don't want my unit to go to auction. "
June 27, 2015
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5.0 out of 5
"The lady at the front desk was always great to work with. I forget her name but I think she was the manager because she was always there. She was always smiling and willing to help me in any way possible. Wonderful experience due to her efforts :)"
April 23, 2015
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4.6 out of 5
"A customer came in to pay her bill and cut the line. I was there with three other customers awaiting our turn. This woman was taken ahead of us all.
I understand the staff was trying to be nice and not have a scene occur. I think the staff should have directed the woman to the back of the line.
Besides that, staff apologized for the incident and took care of everyone! "
March 28, 2015
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5.0 out of 5
"Very nice customer service and clean & tidy storage space at an affordable price."
March 27, 2015
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- Diana from Southington, CT
5.0 out of 5
"If you value your belongings and want to keep them safe from the fluctuating temperatures of our New England weather then Uncle Bob's is the place for you. Courteous service, reasonable prices and best of all, protection. "
March 27, 2015
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5.0 out of 5
"I have used storage units in the past, and this was by far the nicest place I have rented at, as well as wonderful customer service. I was so impressed that I received a phone call from management shortly after I rented online to introduce herself."
January 27, 2015
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- Kristin from New Britain, CT
5.0 out of 5
"This is by far the BEST storage unit place around CT. It is safe, secure, clean, and the staff have always been so helpful and polite. I always leave with a smile when I encounter staff "
December 30, 2014
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- Arlene from Burlington, CT
5.0 out of 5
"Excellent service…we are very happy with this business!"
December 30, 2014
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5.0 out of 5
"Other facilities were not as clean and accessible; Uncle Bob's [Life Storage] personnel seemed to go out of there way to be helpful. "
December 01, 2014
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- Katherine from West Hartford, CT
5.0 out of 5
"It was an extremely emotional day and i was surprised that the associate had prechosen the most conveint spot for me to place my items. Even though this space turned out to be too small, she quickly suggested another location that wasn't too far away."
October 30, 2014
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5.0 out of 5
"This was my first time using a storage facility and i found it to be so clean.. The mgr. was so helpful and made me feel comfortable with makng my choice to use your facility. Would definitely use it again in the future and highly rcommend it to others"
October 27, 2014
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5.0 out of 5
"It was easier than I expected and cleaner...excellent experience"
October 24, 2014
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5.0 out of 5
"You guys have great prices, secure storage, climate controlled, and you're close to my house!"
September 25, 2014
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- Patricia from Summerfield, FL
4.8 out of 5
"Just a really nice place to store your things when you need to. Also having the large carts available was a very important factor. Overall, just great. Thanks!!"
September 23, 2014
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4.4 out of 5
"Why the manger was very helpful and allowed me to see as many units until I found the right one."
August 27, 2014
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- Jennifer from New Britain, CT
4.4 out of 5
"Instead of sharing a box truck between storage's that are in different states, please get trucks that are readily available to customers at each facility."
August 21, 2014
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4.2 out of 5
"Very easy access to all levels of the facility, but when my deal was up, it was far too expensive for me to keep my belongings there. Very friendly and helpful staff and great location."
July 25, 2014
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5.0 out of 5
"We were treated very nice and we fit everything in the storage unit."
May 30, 2014
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- Pamela from Thomaston, CT
5.0 out of 5
"We stopped by one weekend & were shown a unit that fit our size needs. When we actually stopped by to rent a unit, we were taken directly to that unit. We were showed how to enter using our code. Very helpful."
April 25, 2014
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4.6 out of 5
"was only 3 days into the month moving out and had to pay for full month yuck "
April 23, 2014
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4.8 out of 5
"I did have trouble when you changed brands.
In the few weeks before you changed, I had changed units because of a water leak (which your staff handled very well) and at that time I changed my address with your business.
But after you changed brands, most of your notifications went to my old address.
"
March 07, 2014
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- Ruth-Ellen from Bristol, CT
5.0 out of 5
"very easy to access hand trucks are very useful"
March 05, 2014
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- Dieuveline Anto from Crofton, MD
4.6 out of 5
"everything is perfect but the price is to high compere to other storage place. and on the top side they wrote $29 for the smaller space, and a month free they don't have that. After the high price, all is great."
March 05, 2014
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- Chris from Windermere, FL
4.8 out of 5
"Candace is awesome! I would definitely recommend this facility to friends and family - and actually have had someone rent it on my recommendation as well as others who said they would in the future."
February 28, 2014
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4.3 out of 5
"I enjoyed talking with the new associates much better than the old place"
January 28, 2014
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5.0 out of 5
"Dear Uncle Bob...I have rented storage units at this location for over seven (7) years. I have also recommended several of your current tenants. BOTH Robin and Candice are two of your BEST assets. They are very professional. Last year, I did a promotional video for US Storage with Candice. I do have storage units at other locations, but your Bristol, CT location is where I prefer to store the majority of my things. Gordon"
January 16, 2014
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4.3 out of 5
"It would be nice to have more lighting in the units. Something that comes on when the door is lifted and goes off when it is lowered or triggered by motion, whichever is more cost effective. The hallway lights are not enough."
January 16, 2014
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