Customer Reviews - Life Storage #528, Torrance
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We at Life Storage want to maintain the best storage facilities in Torrance, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
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- Overall Rating for Life Storage in Torrance (#528)
4.84 out of 5
based on 27 of our most recent Reviews
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- Susan from Hermosa Beach, CA
5.0 out of 5
"This location was absolutely perfect for us. The great security was great and the climate controlled building was a definitely a plus! We wish you had such great facilities and staff everywhere."
July 23, 2018
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- Steven from Redondo Beach, CA
5.0 out of 5
"The front office was so polite and friendly. Do not remember their individual names but never a complaint and only compliments for them."
May 24, 2018
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5.0 out of 5
"I was completely satisfied with the process. Ken Evans was very helpful and working with him was an enjoyable experience."
April 29, 2018
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- Jason from Scottsdale, AZ
5.0 out of 5
"Your employee Anna went above and beyond was alway very helpful!"
March 23, 2018
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- Victoria from Lawndale, CA
5.0 out of 5
"I am amazed at how nice and knowledgeable your associate was. I felt she was very helpful and showed me several storage units. I choose a unit inside with conditioning. The unit is very clean. I love the fact that you have dollies to use to transfer items in and out of the units, this is so helpful. I love the hours and that you are open on weekends. Thank you very much! Very Satisfied Victoria R."
December 29, 2017
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- Mitsue Shimanuki from Palos Verdes Peninsu, CA
4.4 out of 5
"When I call the representative is courteous and inquires on purpose of call then does not keep me on hold - rather offers to call me back and doeso in a reasonable amount of time with full information for the purpose of my call.
My storage space is positioned far from entrance point."
August 28, 2017
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- Samuel from Redondo Beach, CA
5.0 out of 5
"Everyone in the office is great, very helpful and courteous.
Nothing is too much for them to handle and they are eager to help."
August 26, 2017
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- Beau from Redondo Beach, CA
5.0 out of 5
"The manager, Ken, is a great asset to this company. As a resort manager, I know what it takes to maintain business while keeping every customer satisfied. Ken does it effortlessly and and he's friendly. If I rent a storage again, it will be life storage at the same location."
August 23, 2017
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- Ivan K from Rolling Hills Estate, CA
4.8 out of 5
"Overall I have been pleased with all contacts I have had with your staff at the Torrance location. They are a pleasure to work with and always have a greeting and a smile whenever I stop by. They are an exemplification of customer service."
August 16, 2017
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- Judy from Redondo Beach, CA
5.0 out of 5
"Very friendly and professional. Unit was clean and safe. Highly recommend "
June 27, 2017
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- Cristina from Torrance, CA
4.4 out of 5
"I like the name "LifeStorage" way better than "Uncle Bob's Storage", but other than that, I am very satisfied with the personnel and the facilities. I'm a little sad that the price went up, but I totally understand - supply & demand."
June 27, 2017
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- Barbara Jean from Bloomingdale, GA
4.0 out of 5
"I feel the storage rates are some what high, but that's just me."
June 27, 2017
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- John from Los Angeles, CA
4.6 out of 5
"Prices are high. Would be better if they were 30% less."
June 23, 2017
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- Dominic from Newport Beach, CA
5.0 out of 5
"Security is better than I expected.
I was loading my vehicle and lost track of time not realizing it was after 10pm.
The next day I received a phone call from the office to confirm it was me trying to access my unit at 10:04pm
Nice to know they are on top of it."
June 23, 2017
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- Cori from Redondo Beach, CA
4.8 out of 5
"Very knowledgeable and helpful. Helped me receive the best deal"
May 18, 2017
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- Cynthia from Torrance, CA
5.0 out of 5
"Nice facility, very clean, good security, always feel safe accessing my unit. Staff is very nice and very helpful!"
March 28, 2017
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- Ruenn Chiou from Redondo Beach, CA
4.5 out of 5
"When I had problem leaving the facility, the emergency number was very helpful and prompt. I am extremely glad that I was 'storing' with Uncle Bob's [Life Storage]."
October 23, 2016
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- PATRICK from REDONDO BEACH, CA
5.0 out of 5
"You guys did great i am a previous tenant with Magellan so you guys rocked it thanks !!! "
October 21, 2016
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5.0 out of 5
"I had family move my things in storage for I lived out of town and when I came to collect my things (3 years later). Your manager on duty was sweet and very helpful and made my transition easy.
I would recommend Uncle Bob's [Life Storage] to anyone how needs a self storage facility!
Thank you Uncle Bobs [Life Storage]."
September 25, 2016
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- Scott from Redondon Beach, CA
5.0 out of 5
"Everyone who served us did so promptly and with great respect. The facility was very clean. If we ever need a storage unit again, we're coming back to Uncle Bob"
September 23, 2016
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- Teresa from Redondo Beach, CA
4.8 out of 5
"So far it's been fine. The changeover to new ownership as far as my automated bill payment, etc. was pretty easy, so thanks for that. I hope the monthly rent doesn't go up anytime soon. I always felt that the mandatory 10% increase every year was a little uncalled for given that I live in the neighborhood and my taxes, utilities and general cost of living hasn't increased nearly that amount, yet my storage facility felt the need to apply one every year. Keep up the good work!"
June 29, 2016
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- Dennis from Manhattan Beach, CA
5.0 out of 5
"Everything I experienced at the facility was top notch. My experience with your associate "Anna" was outstanding! She was very knowledgeable and understood my needs. She answered all my questions and concerns. Anna was very professional. Your corporation could use more associates like her. "
June 28, 2016
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- Lorenz from Redondo Beach, CA
4.8 out of 5
"Kenya is the associate I most frequently have dealings with and she is the best. Very attentive, always willing to assist,and professional."
June 28, 2016
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- Christy from Redondo Beach, CA
4.8 out of 5
"I appreciate your taking the time to correct my recent questions about my bill. Keyana was very helpful.. in resolving the issue.
Thank you!"
June 20, 2016
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- Nadine from Los Angeles, CA
5.0 out of 5
"I miss the Refreshments Magellan use to have I.e., Coffee, Tea, Cold Drinks, snacks!"
June 10, 2016
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5.0 out of 5
"I stored my RV on your property and always felt safe and secure.
I only left as the price continued to go up and had begun to exceed the payment on the RV."
May 23, 2016
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- Gail from Palos Verdes Pnsl, CA
5.0 out of 5
"It felt like family. I'd still be there if we hadn't moved. It's always clean and I felt safe. And never had any problems."
May 23, 2016
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