Customer Reviews - Life Storage #510, Phoenix
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We at Life Storage want to maintain the best storage facilities in Phoenix, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
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- Overall Rating for Life Storage in Phoenix (#510)
4.95 out of 5
based on 46 of our most recent Reviews
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5.0 out of 5
"Everything was right and ready for me. Great service from the fill in employee while the other was on vacation. Your employees are top notch!"
October 19, 2018
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5.0 out of 5
"The facility was exceptionally clean and secure, and I like the option to manage my account online."
June 18, 2018
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- Deanna from West Hills, CA
5.0 out of 5
"From the very first phone call I was greeted with politeness,respect, courtesy and professionalism. I will never rent anywhere else but here. Every time I have called or walked into the office, these are the nicest people to deal with. I will recommend them to anyone that needs a storage unit in ARIZONA. I will NEVER use Public storage again. They were absolutely the rudest company I have ever dealt with. I called them at least 4 times in three days and had awful experiences every time. Rude rude rude. Life Storage has excellent customer service and prices. Thank you. You were my savior."
May 18, 2018
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- Christopher from Goodyear, AZ
5.0 out of 5
"I've been impressed with everything about this facility from the moment I stepped foot on the property. The staff is always helpful and friendly. Keep up the good job!"
October 01, 2017
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5.0 out of 5
"Love the temp control , elevator and able to use the moving truck"
August 23, 2017
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5.0 out of 5
"Location is a bit off the beaten path but the value is good. "
June 27, 2017
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5.0 out of 5
"The facility would be even better with a dumpster for renters to use. Also, the single door entering the building between the two major double door entrances is not consistent when you enter your code. Sometimes it opens and sometimes it doesn't. Frustrating!"
June 27, 2017
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5.0 out of 5
"Well organized and very responsive to any question or concern I may have had."
May 23, 2017
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4.2 out of 5
"I was told we had 24hr access but we're not able to enter after hours."
April 30, 2017
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- Sandi from Apache Jct, AZ
5.0 out of 5
"We would definitely store our things there again if the need arises."
March 24, 2017
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- Starletta from Phoenix, AZ
5.0 out of 5
"Very friendly and pleasant environment. Will tell friends and family."
March 23, 2017
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5.0 out of 5
"It really did exceed my expectations. Everything was clean, the space was perfect, easy to get to, load and unload, gates and doors always worked. I was treated well, given a nice tour, and had everything explained fully. I guess the price was a little higher than I would have liked, but that's to be expected for climate controlled."
March 02, 2017
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5.0 out of 5
"i visit storage places all the time. this location is by far the nicest,cleanest and have the friendliest staff out of the many i have been to. I love how big the entry doors are. They open wide and are tall. The elevator has a turn key stop switch for loading the elevator.This is so you don't have to rush furniture in as the doors are trying to close. i wish all the storages places were built like this one"
March 02, 2017
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- Margarece from Phoenix, AZ
5.0 out of 5
"Crystal's customer skills are exemplary. Her thoroughness in explaining the details and taking the time to ensure you understood everything about the facility was appreciated. "
January 24, 2017
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5.0 out of 5
"Crystal was so incredible! She was efficient, informative, funny, and kind. I was so blown away by her customer service! It's just not something you see everyday. And let me say, when you're running a storage facility, you don't know what your customers are going through. In our case, we were moving my mom out of our childhood home over the holidays. Not easy under the best circumstances. Crystal actually made it easy. She's the BEST! You need to hire someone to give her high fives whenever she does something awesome, which would be a full time job. Not kidding. Thank you Uncle Bob's [Life Storage]!"
January 04, 2017
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5.0 out of 5
"It's a Wonderful facility, very well maintained, I was very pleased with everything and the manager Robin is especially nice and helpful it feels very safe and secure. I am so grateful to have my possessions stored there. And that it's air conditioned was a huge Plus for us moving from Maryland where we and our belongings not used to the Heat."
October 25, 2016
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- Constance from Phoenix, AZ
5.0 out of 5
"Totally professional and courteous. Crystal was delightful to work with.
Very happy with unit provided. Appreciate the cleanliness of the entire facility.
Th a nk you so much."
October 09, 2016
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- Mary Beth from Chandler, NC
5.0 out of 5
"great people
easy process
the type of keys and locks are a bit tedious"
September 23, 2016
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- Donald from Scottsdale, AZ
4.9 out of 5
"The business is well automated, so I rarely had to go into the office which is good. My goals when I went there were to get in and out as quickly as possible. The building is clean and well lit. Overall it worked very well for me. "
September 23, 2016
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5.0 out of 5
"it was everything i was looking for and indoors with ac.. did not have to worry about a thing.. Thank You"
September 23, 2016
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5.0 out of 5
"The girl who helped me was beyond my expectations, she knew what she was selling and did a GREAT job at it. Could not ask for more !!!"
September 19, 2016
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5.0 out of 5
"Cristal was very busy on my move in date. She was awesome. She had several people moving in @ the some time and handled it all well even when confronted with some rude customers. She was professional & very helpful. Highly recommend!"
September 12, 2016
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- David from Scottsdale, AZ
5.0 out of 5
"It was in better shape than I expected. It looked brand new."
July 27, 2016
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5.0 out of 5
"You met all and more. I was so impressed with the personnel, the property, etc. and the AC too!
I decided to rent a bigger one as we're going to be selling our home. Customer service was the best and I've been in the customer service field for over 44 years, so I know excellent customer service when I experience it first hand. Robin and her assistant, who I can't remember her name as I dealt mostly with her, were polite, friendly, knowledgeable and made me feel as welcomed as family. "
July 22, 2016
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4.6 out of 5
"The associate was very friendly, patient when I had to call for my insurance on my unit and very personable. She made me feel like I was storing in the right place. The unit is well maintained and the facility is very nice, clean and easy to use. "
June 28, 2016
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5.0 out of 5
"We were very satisfied with our move in to Uncle Bob's Storage. Everyone was very helpful and friendly. We were able to use the truck to move our stuff in which worked out great. The facility is extremely clean. We couldn't ask for better."
May 28, 2016
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5.0 out of 5
"Just want to say thank you for keeping the property nice and clean, inside and out. Good customer service, answered and solved my questions. I visited another Uncle Bob's facility to rent a truck and again, same great service and that facility looked clean as well."
May 25, 2016
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5.0 out of 5
"I love how clean, neat, and well maintained the property is. You guys are head and shoulders above other storage places! Thank you!"
May 15, 2016
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4.6 out of 5
"I went in to rent my unit on a weekend and the man on duty was covering for someone so I figured he would be unhappy to be there! Just the opposite, he was great! Very helpful and the place was not busy at all! Great job!"
April 26, 2016
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5.0 out of 5
"Although my answers may seem generic and not thought out, they genuinely were. Each time I paid a visit to my unit, I would say or think how much I loved it there. It was big, clean, secure, very well put together when being built. It was also very convenient for me. I have already referred two people, one of which is a current customer. And I will continue to send my friends and family your way. Thanks for the great customer service. "
April 24, 2016
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5.0 out of 5
"very organized, provided other space options which i took"
April 10, 2016
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- Jonathan from Phoenix, AZ
5.0 out of 5
"The store manager, and employee that were there on the day i moved in were outstanding. Personable, courteous, efficient, and made me so happy that I chose this facility. I look forward to interactions with the two of them in the future. Thank you so much!"
March 31, 2016
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4.8 out of 5
"crystal explained everything very thoroughly and took the time to show me several different units "
March 17, 2016
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5.0 out of 5
"Matt went above and beyond to work around me not being present during my move in. He quickly and efficiently got me moved in to a bigger storage unit with no delay. THANK YOU MATT!!"
January 19, 2016
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5.0 out of 5
"Your employee is a very very helpful person. She Made my DAY.. "
January 18, 2016
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5.0 out of 5
"Great service, great neat and clean facility and perfect temperature - and for Arizona that's an accomplishment!I highly recommend this facility. "
December 27, 2015
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5.0 out of 5
"very knowledgeable, friendly, and moved through the process quickly while answering all of my questions. I did not feel rushed at all or like I was being held up at all."
December 26, 2015
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- Evelyn from Scottsdale, AZ
5.0 out of 5
"Clean, Safe, strong security camera system, quick response to needs, courteous!...etc."
November 30, 2015
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5.0 out of 5
"Excellent service for the short time I needed it. A special shout out to the male employee who was working the morning of November 4th at your 48th street location, he was extremely helpful helping my friend and I load a giant dresser into our moving truck. He didn't need to help, but he did & it was incredibly appreciated!
Thanks for keeping my stuff safe while I was away!"
November 24, 2015
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- Tiarence from Phoenix, AZ
5.0 out of 5
"I will let you know that everything was good love if. But I paid for extra days then I need it but couldn't get a refund for those days. Overall it was good. "
November 23, 2015
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5.0 out of 5
"Very nice facilities, great service, made moving very easy."
September 24, 2015
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5.0 out of 5
"I was extremely impressed with this Uncle Bob's location. The grounds and facility are immaculate and very secure. Everything from renting my storage unit, to terminating my rental period was easy and straightforward. "
September 23, 2015
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- David from Scottsdale, AZ
5.0 out of 5
"Great site, wonderful building, excellent hours!!! Only wish bathroom was available or accessible when office is closed. "
August 28, 2015
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4.8 out of 5
"Professional and courteous, rented the size of unit I needed. "
August 22, 2015
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5.0 out of 5
"I was very happily impressed with Uncle Bob's storage."
August 02, 2015
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5.0 out of 5
"Greeter was very friendly and the first month special was wonderful! The typical rate is a little steep but having the need for only a month and a half, it worked out great!"
July 28, 2015
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