Customer Reviews - Life Storage #345, Huntsville
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We at Life Storage want to maintain the best storage facilities in Huntsville, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
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- Overall Rating for Life Storage in Huntsville (#345)
4.78 out of 5
based on 52 of our most recent Reviews
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5.0 out of 5
"I have used this facility many times for temporary storage. Was always a great experience."
May 23, 2019
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5.0 out of 5
"I was particularly impressed with your security checks on our areas, etc..."
May 23, 2019
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5.0 out of 5
"Cherry was extremely helpful both over the phone and in person! You are fortunate to have a person like her working for your company."
April 23, 2019
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- Francisco from Huntsville, AL
5.0 out of 5
"Associates are very attentative and always willing to help with problems I may have.
Thanks for all the help."
January 18, 2019
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5.0 out of 5
"The onsite manager went above and beyond his service to assist me. I inform him that I was deploying with the military and he ensure ALL my needs were met before I left in March 2018. During my tour, anytime I call for assistance they are extremely helpful to myself and my family members who are taking care of my personal needs in my absence. Very impressive."
July 21, 2018
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- Renee from Huntsville, AL
5.0 out of 5
"This storage facility was safe, clean, competitively priced, with an incredibly friendly staff! I had such a great experience using this facility!"
April 23, 2018
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- Charles from Huntsville, AL
5.0 out of 5
"Had a space the size we needed. Associate informed us a special was going on so we could get next size up at same price."
January 26, 2018
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- Allen from Huntsville, AL
5.0 out of 5
"The staff are very helpful. I have had NO issues problems or complaints during my time at this facility. "
December 27, 2017
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- Harold from Huntsville, AL
5.0 out of 5
"Ms. Vaughan and Mr. Miller were very courteous and attentive to my needs. Good experience for me."
December 14, 2017
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- Jason from Huntsville, AL
5.0 out of 5
"David did a fantastic job awaiting assisting me with renting a storage unit. "
September 23, 2017
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- Daniel from Huntsville, AL
5.0 out of 5
"It was refreshing to patronize a business that valued their customers, you don't see that much anymore."
August 23, 2017
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- Karen from Brownsboro, AL
5.0 out of 5
"When I had to call about anything, everyone was so helpful to answer by questions. I wish that you had a facility closer to where my current home is. "
July 24, 2017
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- Christa from Huntsville, AL
5.0 out of 5
"They helped me choose a storage unit that would protect all my items."
July 24, 2017
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- Larry from Hazel Green, AL
5.0 out of 5
"Kandy is an awesome customer service associate
She is friendly and very helpful"
May 26, 2017
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4.6 out of 5
"Exceptional customer service each time I visit. The units and facilities are always clean. The facility attendant actually comes by when I'm at the storage unit to check to see if we need anything! "
May 24, 2017
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- Patricia from Huntsville, AL
4.9 out of 5
"Everyone was very nice and helpful. Love the storage space. Moved from competitor across the street and this space is much better."
May 19, 2017
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5.0 out of 5
"Everyone I spoke with was super knowledgable and helpful. I was surprised at the convenience and look forward to storing my RV with Uncle Bob's again in the future, for sure!"
April 23, 2017
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- Brian from Huntsville, AL
5.0 out of 5
"Manager & employees were very easy to work with and helpful and I had agreat experience."
March 25, 2017
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4.6 out of 5
"The facility and nice folks who keep the lights on are just great! "
March 17, 2017
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- Bonnie from Huntsville, AL
5.0 out of 5
"really great and personable employees, worked with me to find the exact size and location I needed."
January 24, 2017
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5.0 out of 5
"Every expectatin I had regarding the rental of a unit was exceeded. "
December 28, 2016
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- Jerri from Huntsville, AL
5.0 out of 5
"Above my expectations. Kandi, the store manager, went way above to make sure that I was able to get all my belongings in the right size unit before renting. She did an amazing job. She is a great assett to your company. Need more employees with the concern and compassion she shows. Thank you!!!"
December 23, 2016
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- Karen from Huntsville, AL
5.0 out of 5
"Friendly associates, couldn't ask for better service & facilities!
I would highly recommend this facility to anyone."
October 25, 2016
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4.2 out of 5
"I'm a returning customer, and am quite happy to be renting with you again. Your staff was helpful and professional during my visit."
June 27, 2016
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- William from Huntsville, AL
3.9 out of 5
"I am annoyed by someone stealing my RV power cord from my RV in your storage area. I would like to see better video coverage of the spaces so such acts would be captured on video."
March 25, 2016
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- Barry from Huntsville, AL
5.0 out of 5
"Uncle Bob, exceeded my requirements in almost all aspects of my storage rental experience."
March 24, 2016
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- Ronald from Huntsville, AL
4.5 out of 5
"Storage unit had some damage at rear...you can see outside....unit had not been used in a while so it needed sweeping out. These are relatively simple, and I will sweep out unit and repair the hole."
March 18, 2016
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- Gregory from Huntsville, AL
4.3 out of 5
"Your employee did his job to the best of his ability and I was completely satisfied."
November 24, 2015
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- Danny from Huntsville, AL
5.0 out of 5
" You have the space that I needed the girl in the office was more than informative and help with everything and it all happened very quickly and I was able to move in exactly on time "
August 29, 2015
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5.0 out of 5
"I was downsizing units. I have been a customer for 6 years. The manager at this location is superb. She is the reason I stayed with Uncle Bobs [Life Storage] when I needed a smaller unit.
Barbara is a true asset to your company. Excellent customer service. Always polite and courteous. Always professional "
August 28, 2015
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4.2 out of 5
"Barbara was very nice and the new person (I don't remember her name) was very nice also. "
August 23, 2015
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5.0 out of 5
"Everytime have come I am met with friendly and helpful employees. "
July 30, 2015
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5.0 out of 5
"Unfortunately I have forgotten her name, but the woman who helped us on the day we moved our stuff into the unit went WAY above and beyond. She was so pleasant and helpful. She even called the Uncle Bob's in Madison to let them know we were on our way back with the rental truck.
So glad I chose this place!"
April 28, 2015
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- Loren from Huntsville, AL
5.0 out of 5
"Very clear on service and payments. Quick to offer help. "
January 26, 2015
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- Samantha from Huntville, AL
5.0 out of 5
"Great job, have always used this particular property no matter whete we live in Huntsville. Thank you for doing such a great job. The only thing I wish you had was a dumpster that the tenets could use when cleaning out their storage unit. But other than that, love it."
December 03, 2014
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- Rhonda from Huntsville, AL
5.0 out of 5
"I was completely satisfied with the facility, the service, and the staff. Great job and a great place for your storage needs! "
November 23, 2014
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- Margaret from Huntsville, AL
4.4 out of 5
"When hiring new personnel I feel they should be fully informed of all aspects of payments made. Did not feel that one such employee was very helpful when I asked for a refund of a payment that was made before the 1st of the month and the unit vacated before the first of the fist of the month."
September 23, 2014
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- Leeann from Huntsville, AL
4.6 out of 5
"If I had one complaint it would be that the electronic gate only worked two days out of the month that I used the unit."
June 24, 2014
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4.5 out of 5
"The plastic lining covering the ceiling insulation in my unit is badly damaged. Some previous repairs are visible but clearly more need to be made. I did not consider this a problem until the roof leaked and damaged an upholstered chair in my unit. The immediate problem was resolved quickly, but I worry about the next leak. The people working at Uncle Bob's are first rate."
June 19, 2014
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- Kelli from Huntsville, AL
5.0 out of 5
"We got a call one day that the lock wasn't secured. We really appreciated being notified about that!"
May 23, 2014
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4.0 out of 5
"My only concern is the security gate has been stuck open for a month and anyone can just drive in. I worry about my boat storage. "
May 16, 2014
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- Miranda from Huntsville, AL
5.0 out of 5
"The associate was very helpful and knowledgeable. He was also so happy that it was contagious to everyone around him. I am very happy with my choice to rent through Uncle Bob's and would highly recommend them. "
April 25, 2014
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- Steve from huntsville, AL
3.9 out of 5
"There is always a pile of dirt,gravel,etc that the drainage washes down in front of me unit . Other than that , no problems . "
April 25, 2014
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- Clark from Huntsville, AL
4.8 out of 5
"I looked around at other storage places, was treated poorly, didn't like the layouts and then found Uncle Bob's to be the best buy around."
April 23, 2014
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5.0 out of 5
"I appreciate your units being close, well maintained, and available 24/7.
Thanks,
Satisfied Customer"
February 27, 2014
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- Tim from Winter Springs, FL
4.6 out of 5
"My less than exceptional ratings on the last 2 questions are not representative of anything within Uncle Bob's [Life Storage] control but rather represent the locational inconvenience to me. You guys are great. Many thanks!!!"
February 27, 2014
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- Thomas from Huntsville, AL
4.0 out of 5
"Everything OK with the facility, but the rental fee is too high for retired, elderly people. "
February 27, 2014
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- Michele from Huntsville, AL
4.9 out of 5
"I had a problem with my credit card being cancelled due to fraud, so had to change it online, but I had to pay the bill first and couldn't update the credit card that same day. Then I forgot to update it and missed this last 1 Dec due date. I got a phone call on the 3d from the office, and got it all squared away - thank you!!"
December 09, 2013
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- Robert L. from Huntsville, AL
5.0 out of 5
"the office staff were very friendly,courteous, and fair. I would
highly recommend this location
to everyone
"
November 19, 2013
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3.9 out of 5
"Sometimes, it is a little tight when locking the door as the holes in the slide only line up if you put downward pressure on the door. "
November 17, 2013
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5.0 out of 5
"I felt very comfortable leaving my belongings in this facility and will use it again the next time I have storage needs."
September 23, 2013
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- Charles from Huntsville, AL
5.0 out of 5
"Rhonda and Barbara are very professional, friendly and helpful. I like to pay my fee in advance and they make sure my account is accurate. They also maintain the facilities, storage buildings, and grounds in excellent condition. "
September 17, 2013
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