Storage Units near Bon Secour in Foley, AL 36535

"I rented a unit at this facility about 6 or 7 months ago.  Remember, this is a "climate controlled" facility so I should not experience fuzzy MOLD all over my leather sofa/loveseat and ottoman.  The furniture was in the unit about 6 months total.  Because I was in the process of moving/selling other items in storage, I was in and out of the unit frequently and mold was never an issue.  I had not been to the unit in about 3 weeks and went to get the leather furniture and move it into my new home to find that it was covered in MOLD!!!!!  Want to talk about livid?!  AC unit was set on 78 in the building, the location is no longer has a "manned" office so speaking with somebody at that time wasn't an option.  I stopped by a few days later to begin moving my things out and into another climate controlled facility nearby. There happened to be an employee in the office helping a new customer with paperwork for a unit.  I observed the employee (Elizabeth) being not-so-friendly to the elderly lady that was getting a unit (bad taste in my mouth even more so!).  When Elizabeth finished with the new customer, she asked how she could help me.  I began the conversation with "what are the changes of renting a climate controlled unit and stored items becoming MOLDED"?  She responded with a "only a slight chance, shouldn't happen".  Well, then explain this...(showing her a picture of my sofa that was covered in MOLD)!  She changed her tone quickly to "well it happens.  I don't know what to tell you".  WRONG THING TO SAY to a customer paying you $150+ a month  that found my furniture damaged!  She proceeded to look up my unit # and tell me "you can file a claim with your homeowners insurance company".  Wait, wait...what?!  She literally repeated her "I don't know what you want me to do/I don't know what to tell you" customer service story!  I did get very frustrated with her nonchalant attitude!  I asked why I was paying $150 a month for a climate controlled unit when the AC was set on 78 (I mean, we do live on the Gulf Coast where humidity is high!)...she cut me off saying "80 is the industry standard".  I asked for her name (as I wanted to contact somebody above her) - she literally COVERED HER NAME TAG WITH HER HAND and repeated "I don't know what to tell you except call your insurance company"!!!!!!!   I left and called the 1-800-800-3456 number that says it rings the corporate office in Buffalo, NY according to Google.  Well, guess what?!  A lady answered and identified herself as "Elizabeth" (this is when I finally got her name!) - I gave Elizabeth my name and said I had a storage unit in Foley, AL and I had an issue with mold I needed to address.  Elizabeth said, oh I just spoke with you!  It was the same woman - the 800# rang to my local facility.  She seriously laughed - giggled like a child on the phone with me when I told her I wanted a number to somebody/an office above her that could help. SHE LAUGHED!!!!  I told her I was glad we were on a recorded line because she needed to listen to example of poor customer service and learn from it.  She laughed harder/louder!  After arguing with her briefly to give me a # to call, she finally did!  1-850-433-0984...of course, NO ANSWER!  DO NOT WASTE YOUR MONEY OR TIME WITH THIS COMPANY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"

"Thanks for the best storage company ever"

"This company has top notch employees who care about people"

"Elizabeth was helpful was helpful and efficient! Would definitely recommend!"

"Clean, climate controlled facility. Easy access and convenient location."

"Art was helpful"

"Elizabeth Mills is the BEST. She is keeper"

"Art Miller at the Foley Life Storage was very professional and went above and beyond for our storage needs. He handled lots of heavy shipping packages for us and made sure our needs were met."

"Best facility around Foley. Marcie is amazing and has the patience of a saint. I knew nothing about storage until she explained the best unit for me. Thanks again"

"Marcie was amazing and helpful. She provided excellent personified service. Great job! Thanks!"

"Not only was the facility clean and easy to navigate, the person I spoke with in the location office, Art, was absolutely polite, knowledgeable and pleasant to speak with. I was able to get all of my questions answered and even quite a few things printed within a short time! Exceptional service! I have never left any reviews at all on here before, but this positive interaction felt truly worth taking the time to write the first one, thank you Art!"

"Awesome"

"Friendly service. Fast."

"Great place and service. Ms Elizabeth Mills provides outstanding service! Clean and ace. Easy to get access to the storage units."

"So nice"

"Super clean, friendly staff, air conditioning, secure,... I feel safe leaving my stuff here. One of the Nicest storage facility I've used."

"Wonderful customer service from Nicole and everything is very clean and looks very secure. Highly suggest using these guys if ever in need"

"Big shout out to Marcie for coming to the sister location to help move my slingshots! Her help was greatly appreciated! She was super friendly!"

"Marcie is wonderful! She came to the sister location to help my son with his slingshots! She was very friendly!"

"Fast and friendly with easy setup!"

"Yes I helped my friend move her things into storage,I was really empresses by how they were setup had oversized carts for loading and unloading all was very clean they were. Great"

"Clean facility and friendly staff."

"Great place and great staff!!"

"Marcie did a awesome job and is super friendly! !!! She even sold me on a cover for my mattress that protects it while it's stored away!!!! Thanks for the help and advice!!!! Love this place"

"Nicole was very helpful and did amazing job getting me the right space I needed and showing Me the proper packing supplies and boxes I needed to get it all squared aways!!! Thanks girl !!!"

"Thanks Marcie for the help in getting me settled into the storage space. Thank you for the patience and for being so nice and welcoming. You made this a very easy process. Thanks again for making my day royalty."

"I rented a unit from Marcie in Foley. She was a life saver by being so helpful in assisting me in selecting the correct size. She also gave a recommendation for a mover so that I can expedite my home repairs. I cannot thank her enough!"

"Got great customer service today. Ask for Elizabeth. She's a lot of fun and big help."

"After arriving at Lifestorage in Foley, Al, Marcie was the lady that helped us. She was very nice and explained everything. We couldn't decide on what size unit we needed so she graciously should us the 2 different large units which was very helpful. After seeing them we immediately knew we needed the large one. Marcie took care of everything and within a few minutes we were done an on our way. Thank you, Marcie for all your help today. Marcie has great customer service skills. She has to be a great asset to this corporation."

"Thank you Nicole for helping me with my online reservation, such a sweet girl."

"I recently seen the roof was completely redone at this location, I was so pleased to see how clean it was as well. Nicole was so helpful and professional."

"Nicole was very polite and took care of all my questions and was very helpful."

"So far pretty nice people."

"The staff is super helpful! The facility is clean and easily accessible. Highly recommend!"

"Great customer service and friendly staff"

"Thanks for taking care of us!!! Elizabeth helped us a lot, she got the car and the paper work ready, everything was perfect, we did not have any problem with our reservation and everything was on time!! I really recommended life storage, Best service ever!!!!👍"

"We were very impressed with the staff. Elizabeth is great and do helpful. Definitely recommend this company"

"very professional"

"Clean facilities, very friendly staff, and lots of different sized storage options!"

"Elizabeth was extremely pleasant and helpful. Just great customer service! We definitely recommend."

"We were treated with great respect and Elizabeth was very professional thruout. I recommend this location and Elizabeth"

"amazing staff with a professional team"

"Terrific team to work with under immense unforeseen circumstances with the landfall of Sally. Their terrific customer service skills are amazing! Life Storage is blessrd to have this type of dedicated employees. Satisfied Customer,"

"I love this storage company. Very profesional during and after a storm."

"Ms mills was a so wonderful to me along with the whole crew that was working so hard to move everyone in a short time."

"We have used the Life Storage in Foley , Al for many years, on many different times! They are always very nice and accommodating, especially Nicole, Marcy!!"

"Top notch service and clean units."

"worked with Art who was very helpful, able to answer questions, and provided insightful information. Made the rental process much less hectic."

"5 stars service!"

"Grrat prices and friendly worker"

"I had a reservation at this location. art did my paperwork and showed me my space. The ladies down the road and the nice location is on par"

"The ladies here are absolutely amazing"

"Best place there is"

"best facility!"

"Highly recommend this company for storing your valuables. The location is clean and well run. The staff is professional and very helpful. We would never consider going anywhere else."

"thanks for always taking care of my questions and Nicole especially 😄"

"Best storage company in Baldwin county. Associates are friendly and helpful. Thank you for taking care of my storage needs Nicole"

"We received great customer service from Nicole and the unit was clean and accessible. Highly recommended!"

"The LifeStorage team at this site was excellent, very friendly and available to answer any questions. Units were clean and dry with easy access. Price of units was very reasonable."

"Nicole was extremely helpful. Excellent location and extremely friendly and clean"

"Great staff nice units."

"One of the best places I have delt with all of my storage needs amazing prices"

"Recently moved from out of town and was able to easily get the space I needed. Easy phone call set up , staff were super helpful onsite . Couldn't have been easier . Very pleased ."

"Ms Elizabeth is the most helpful person. Come see her at this or the other Foley location for great customer service!!"

"Ms Elizabeth helped me pick out the needed size for my belongings. I thought a smaller unit would be fine but thankfully her expertise helped me with the appropriate size. Even was able to get some boxes for a nice discount. Thanks"

"Nicole is really great .she is always avaible to answer my questions and never runs out of patience with me. Thanks for having such a stellar employee on your team!!"

"Art Miller and Life Storage are the best!! Always super helpful."

"Art rocks. Marice has also been very helpful with my storage needs"

"Nicole is amazing. She was quick to return my call as soon as their phones were restored transferred me to the payment line to pay my bill to prevent late fees on my account. Thanks for having a valued employee who cares about the customers. I'd rate a 10 if I could"

"Very efficient service and Nicole and Elizabeth were very helpful"

"This is a very good storage place. I've had 2 different storage rooms here. No issues. Elizabeth is the Manager, and was really helpful putting us in the best space for what we needed. I would absolutely recommend these guys!"

"Perfect customer service"

"We recommend Life Storage!"

"Great customer service!!!"

"Had the contents of our home stored in a unit for almost a year. Had a great experience! I would definitely recommend Life Storage!!"

"Art was a great help, got all our contracts done and made sure to explain the insurance. We bought boxes and a lock great clean and nice folks!"

"Very well maintained, clean, lit up, and safe!"

"Great staff and property. Thank you Nicole for everything"

"Great place for storage. Thanks art"

"Best prices in town"

"Great service, fair prices and always friendly! I spoke with Elizabeth and Nicole in the office today and they were very helpful and just the sweetest! Thank you for being great Life Storage!"

"Nice facility and great staff. Elizabeth and Nicole were a great help to me. Highly recommend!"

"Very nice and helpful staff, very clean facility."

"I was blown away at how helpful Nicole was. She was amazing with getting me set up last minute. I highly recommend using life storage."

"It was fantastic made my day a great day"

"Marcie and Nicole gave us great service today onsite very helpful and friendly and Art was very knowledgeable on the phone yesterday. Convenient clean location with competitive pricing. I was even able to get the first month free. I highly recommend. Thank you all for excellent customer service!"

"Art is great at his job"

"Nicole answered all my questions and helped me get my size correct"

"Marcie was exceptional at making my move in simple and easy. Came back Sunday to verify with nicole I could leave my trailer overnight and she assured me all was well. Thanks for everything"