Customer Reviews - Life Storage #327, Auburn
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We at Life Storage want to maintain the best storage facilities in Auburn, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
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- Overall Rating for Life Storage in Auburn (#327)
4.85 out of 5
based on 37 of our most recent Reviews
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5.0 out of 5
"Janice was always polite and helpful. She is an asset to the company."
July 23, 2018
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5.0 out of 5
"No hassle, very clean facility, very professional staff. "
March 26, 2018
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5.0 out of 5
"Great place. I would use again.
The buggies to help load your stuff needs updating and need more of them."
October 23, 2017
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5.0 out of 5
"Denise was great. We rented from you because of her. "
September 26, 2017
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5.0 out of 5
"Denise went above and beyond to provide great customer service. We will definitely use Life Storage again and recommend it to others. "
August 23, 2017
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4.8 out of 5
"The sweet lady that works at the one in Auburn on Gateway was awesome. Very professional and helpful."
August 23, 2017
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- Michael from Montgomery, AL
5.0 out of 5
"Associate met me outside and escorted me in to quickly and professionally handle the paper work. He even had a lock ready for me to purchase as well. The experience was quick, respectful and enjoyable."
June 27, 2017
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4.4 out of 5
"The manager who helped me (I forgot her name) was extremely helpful and went out of her way to assist me during our move. If all your people are as good as she is you have an excellent team."
April 24, 2017
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- Donna from Port Arthur, TX
4.6 out of 5
"Would have liked a rental discount for the month of April. I will not be using the storage until May. No specials were offered."
April 19, 2017
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4.3 out of 5
"I was experiencing a financial hardship and discussed my situation with the manager. He reviewed my account with me and kindly explained the late fees and timeline necessary to prevent further collections. The manager was respectful and very courteous and I greatly appreciated his professionalism. "
March 27, 2017
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- Society from Montgomery, AL
5.0 out of 5
"David (I think that was his name) is awesome! So helpful, friendly and knowledgeable!!!!"
March 18, 2017
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5.0 out of 5
"Overall, I am extremely impressed with the Customer Service. Excellent staff! :)"
September 18, 2016
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- Deborah from Daedville, AL
5.0 out of 5
"I love your emails and invoice notices by email, thank you so much!"
April 25, 2016
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4.8 out of 5
"Great , clean facility! Loved securing my space on line before I even went to the site. Staff very helpful and very professional."
February 25, 2016
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5.0 out of 5
"All aspects of the move was wonderful. Your facility and staff were above average."
November 25, 2015
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5.0 out of 5
"Rarely am I even satisfied, but was truly impressed with how helpful Mrs. Tasha was. I cannot say enough good things about how impressed I was. You should find some additional way to reward her for the job she is doing."
October 26, 2015
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- Tijon from Los Angeles, CA
5.0 out of 5
"We live in Califirnia so I (mom) was very nervous about doing this over the phone. My husband and sin were able to visit and both are still bragging about the awesome customer service. This survey has been completed by our entire family.
Each timed I called the service was great.
Thank you again "
September 24, 2015
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- Patty from Springfield, VA
5.0 out of 5
"All of our needs were met. The gentlemen was great and helpful. We had to wait (not long) because he really was busy but acknowledged us and waited on us as soon as he could.
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June 26, 2015
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4.8 out of 5
"Willingness to help guide us and consider our needs was well done..."
May 27, 2015
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- Arrington from Chesapeake, VA
5.0 out of 5
"The manager Dennis was so nice and friendly! He seemed very appreciative of having my business. I loved the atmosphere and the people that work there. Just a good group of people!"
April 28, 2015
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3.7 out of 5
"Advertising on the Web stated Bob storage offer one month free or one month at half price after you purchase the first month..this was not the case at my location. I feel this is fault advertisement to draw individual in and knowing they need to rent storage.
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March 27, 2015
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5.0 out of 5
"They know who I am and call me by name. Always friendly"
March 03, 2015
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- Christy from Bainbridge, GA
5.0 out of 5
"Very please with the grounds and the help with associate "
February 02, 2015
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4.8 out of 5
"I didn't like that I had to buy insurance through y'all, just because my name wasn't on my husband's homeowner's insurance policy."
November 24, 2014
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5.0 out of 5
"Lisa and Uncle Bob's store #327 is so helpful, friendly and professional. I have child that has been renting here at this location for 3 years and I highly recommend it. The courtesy that you receive is just outstanding. "
November 05, 2014
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5.0 out of 5
"The employees were willing to go above and beyond to help us get into the space with hardly any notice. We, thankfully, were able to get the last available unit with them after being tossed to the side by Uhaul when we had a reservation with them since March. These people saved us a lot of trouble. I could not be more thankful. "
September 25, 2014
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- Nicole from Covington, GA
5.0 out of 5
"Patricia was awesome, from the time I signed my contract until our last item was moved!!! You guys rock!!! Our son is in college and we needed a safe and clean place to store his things. I was greeted and treated with respect and you all were extremely helpful. I will definitely tell all our son's friends and parents to rent with Uncle Bob's [Life Storage]. Thanks so much for all your help!"
July 23, 2014
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5.0 out of 5
"Professional staff. Secure and clean facilities. Easy in-and-out system.
No complaints--will use again if need arises."
July 23, 2014
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- Andrew from Huntsville, AL
5.0 out of 5
"Manager Lisa was very helpful in setting up reservation and taking my needs and time limits into conservation. She was courteous and informative. She notified me personally when the truck arrived early. "
June 23, 2014
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- Kathryn from Richmond, VA
5.0 out of 5
"Knowledgeable and friendly associates, really filled me in onhow things work in Auburn. VERY helpful. ill be back later this cummer and 3 more summers to come!
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June 23, 2014
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4.3 out of 5
"I had no issues at all between myself and the associate. "
May 29, 2014
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4.2 out of 5
"Could be a little warmer in the climate controlled areas."
February 27, 2014
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5.0 out of 5
" Lisa was fantastic. She showed me all the reasons why I should choose Uncle Bob's over the many nearby competitors. She was very knowledgeable, very professional and honest. Everything she explained about the process was 100% accurate. I was very pleased - I thought it would be a real pain; but it wasn't at all. I was so impressed; I referred my father. He shopped around and still choose Uncle Bobs on Gateway in Auburn."
February 25, 2014
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5.0 out of 5
"We used a climate controlled space to store furniture while we were building a house. We were very pleased with our dealings with Uncle Bob's. In fact, we now rent a space at the Uncle Bob's on Pepperell Parkway to store a trailer. Again, we are very pleased with our dealings there."
December 23, 2013
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5.0 out of 5
"I have been there since 2008, and I have always been treated great. My credit card expired, they called me and took it over the phone. When I moved out, they were so helpful, the young lady in the front office was fantastic and so pleaseant. She needs a raise. Best service I have had ANYWHERE. "
October 23, 2013
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- Kathryn from Midlothian, VA
5.0 out of 5
"I am answering for my daughter- I am actually the payer- who has had 2 Uncle Bob's rental contracts while attending Auburn University. In both experiences, the service, staff and online screens have been top-flight! As she will graduate in May of 2014 and relocate, there may be storage needs; doubtless we will be calling Uncle Bob's again based on our extremely positive treatment. Thank you for making college living easier!"
September 23, 2013
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- Kelly from Sacramento, CA
5.0 out of 5
"Summer 2013 has been my 3rd summer storing at Uncle Bob's [Life Storage], each year has been so easy, and the staff has always been so helpful!!!!"
September 23, 2013
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