We ask our customers about their experience with us at three points during their stay at Life Storage.
We've collected over 100,000 surveys, and shown below is just a small sample of what customers are saying about Life Storage in Auburn (#327).
We're proud of our team of store associates, our facility, and the great things we hear from our customers!
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Life Storage in Auburn (#327)
Michael (Montgomery, AL)
5.0 out of 5
"Associate met me outside and escorted me in to quickly and professionally handle the paper work. He even had a lock ready for me to purchase as well. The experience was quick, respectful and enjoyable."
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Life Storage in Auburn (#327)
Donna (Port Arthur, TX)
4.6 out of 5
"Would have liked a rental discount for the month of April. I will not be using the storage until May. No specials were offered."
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Life Storage in Auburn (#327)
Paula (Auburn, AL)
4.3 out of 5
"I was experiencing a financial hardship and discussed my situation with the manager. He reviewed my account with me and kindly explained the late fees and timeline necessary to prevent further collections. The manager was respectful and very courteous and I greatly appreciated his professionalism. "
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Life Storage in Auburn (#327)
Shalonda (Auburn, AL)
5.0 out of 5
"Overall, I am extremely impressed with the Customer Service. Excellent staff! :)"
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Life Storage in Auburn (#327)
Philip (Auburn, AL)
4.4 out of 5
"Easy access, good lighting, clean common areas."
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Life Storage in Auburn (#327)
Becky (Auburn, AL)
4.8 out of 5
"Great , clean facility! Loved securing my space on line before I even went to the site. Staff very helpful and very professional."
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Life Storage in Auburn (#327)
Norman (Auburn, AL)
5.0 out of 5
"Rarely am I even satisfied, but was truly impressed with how helpful Mrs. Tasha was. I cannot say enough good things about how impressed I was. You should find some additional way to reward her for the job she is doing."
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Life Storage in Auburn (#327)
Weston (Allison Park, PA)
4.2 out of 5
"Your website is terrible for bill payment"
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Life Storage in Auburn (#327)
Patty (Springfield, VA)
5.0 out of 5
"All of our needs were met. The gentlemen was great and helpful. We had to wait (not long) because he really was busy but acknowledged us and waited on us as soon as he could.
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Life Storage in Auburn (#327)
Terilyn (Auburn, AL)
4.5 out of 5
"seems safe secure and well kept."
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Life Storage in Auburn (#327)
Kyle (Opelika, AL)
5.0 out of 5
"Dennis is always very friendly and helpful."
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Life Storage in Auburn (#327)
Gunnar (Owens Cross Roads, AL)
5.0 out of 5
"Very helpful...property very nice and well kept "
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Life Storage in Auburn (#327)
Georgia (Auburn, AL)
3.7 out of 5
"Advertising on the Web stated Bob storage offer one month free or one month at half price after you purchase the first month..this was not the case at my location. I feel this is fault advertisement to draw individual in and knowing they need to rent storage.
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Life Storage in Auburn (#327)
Christy (Bainbridge, GA)
5.0 out of 5
"Very please with the grounds and the help with associate "
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Life Storage in Auburn (#327)
Harold (Auburn, AL)
4.4 out of 5
"Friendly, helpful, and attentive manager."
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Life Storage in Auburn (#327)
Colton (Houston, TX)
5.0 out of 5
"Lisa and Uncle Bob's store #327 is so helpful, friendly and professional. I have child that has been renting here at this location for 3 years and I highly recommend it. The courtesy that you receive is just outstanding. "
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Life Storage in Auburn (#327)
Nicole (Covington, GA)
5.0 out of 5
"Patricia was awesome, from the time I signed my contract until our last item was moved!!! You guys rock!!! Our son is in college and we needed a safe and clean place to store his things. I was greeted and treated with respect and you all were extremely helpful. I will definitely tell all our son's friends and parents to rent with Uncle Bob's [Life Storage]. Thanks so much for all your help!"
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Life Storage in Auburn (#327)
Andrew (Huntsville, AL)
5.0 out of 5
"Manager Lisa was very helpful in setting up reservation and taking my needs and time limits into conservation. She was courteous and informative. She notified me personally when the truck arrived early. "
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Life Storage in Auburn (#327)
Michael (Auburn, AL)
4.3 out of 5
"I had no issues at all between myself and the associate. "
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Life Storage in Auburn (#327)
Steve (Auburn, AL)
5.0 out of 5
" Lisa was fantastic. She showed me all the reasons why I should choose Uncle Bob's over the many nearby competitors. She was very knowledgeable, very professional and honest. Everything she explained about the process was 100% accurate. I was very pleased - I thought it would be a real pain; but it wasn't at all. I was so impressed; I referred my father. He shopped around and still choose Uncle Bobs on Gateway in Auburn."
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Life Storage in Auburn (#327)
Sue (Auburn, AL)
5.0 out of 5
"I have been there since 2008, and I have always been treated great. My credit card expired, they called me and took it over the phone. When I moved out, they were so helpful, the young lady in the front office was fantastic and so pleaseant. She needs a raise. Best service I have had ANYWHERE. "
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Life Storage in Auburn (#327)
Kelly (Sacramento, CA)
5.0 out of 5
"Summer 2013 has been my 3rd summer storing at Uncle Bob's [Life Storage], each year has been so easy, and the staff has always been so helpful!!!!"
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Life Storage in Auburn (#327)
Kelley (Auburn, AL)
4.4 out of 5
"The manager who helped me (I forgot her name) was extremely helpful and went out of her way to assist me during our move. If all your people are as good as she is you have an excellent team."
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Life Storage in Auburn (#327)
Nedra (Opelika, AL)
5.0 out of 5
"Extremely clean facilities inside and out."
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Life Storage in Auburn (#327)
Society (Montgomery, AL)
5.0 out of 5
"David (I think that was his name) is awesome! So helpful, friendly and knowledgeable!!!!"
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Life Storage in Auburn (#327)
Anonymous (Auburn, AL)
5.0 out of 5
"Always dependable."
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Life Storage in Auburn (#327)
Deborah (Daedville, AL)
5.0 out of 5
"I love your emails and invoice notices by email, thank you so much!"
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Life Storage in Auburn (#327)
Esther (Opelika, AL)
5.0 out of 5
"All aspects of the move was wonderful. Your facility and staff were above average."
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Life Storage in Auburn (#327)
Tijon (Los Angeles, CA)
5.0 out of 5
"We live in Califirnia so I (mom) was very nervous about doing this over the phone. My husband and sin were able to visit and both are still bragging about the awesome customer service. This survey has been completed by our entire family.
Each timed I called the service was great.
Thank you again "
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Life Storage in Auburn (#327)
Taylor (Los Angeles, CA)
4.3 out of 5
"My expectations were met. "
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Life Storage in Auburn (#327)
Dorothy (Auburn, AL)
4.6 out of 5
"Need to offer more discounts."
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Life Storage in Auburn (#327)
Kim (Auburn, AL)
4.8 out of 5
"Willingness to help guide us and consider our needs was well done..."
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Life Storage in Auburn (#327)
Arrington (Chesapeake, VA)
5.0 out of 5
"The manager Dennis was so nice and friendly! He seemed very appreciative of having my business. I loved the atmosphere and the people that work there. Just a good group of people!"
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Life Storage in Auburn (#327)
Linda (Opelika, AL)
4.0 out of 5
"Well accommodated"
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Life Storage in Auburn (#327)
Susan (Auburn, AL)
5.0 out of 5
"They know who I am and call me by name. Always friendly"
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Life Storage in Auburn (#327)
Ashley (Auburn, AL)
5.0 out of 5
"Great staff and service"
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Life Storage in Auburn (#327)
Kimberly (Auburn, AL)
4.8 out of 5
"I didn't like that I had to buy insurance through y'all, just because my name wasn't on my husband's homeowner's insurance policy."
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Life Storage in Auburn (#327)
Whitney (Athens, AL)
5.0 out of 5
"The employees were willing to go above and beyond to help us get into the space with hardly any notice. We, thankfully, were able to get the last available unit with them after being tossed to the side by Uhaul when we had a reservation with them since March. These people saved us a lot of trouble. I could not be more thankful. "
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Life Storage in Auburn (#327)
Mike (Auburn, AL)
5.0 out of 5
"Professional staff. Secure and clean facilities. Easy in-and-out system.
No complaints--will use again if need arises."
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Life Storage in Auburn (#327)
Kathryn (Richmond, VA)
5.0 out of 5
"Knowledgeable and friendly associates, really filled me in onhow things work in Auburn. VERY helpful. ill be back later this cummer and 3 more summers to come!
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Life Storage in Auburn (#327)
Gregg (Opelika, AL)
4.2 out of 5
"Could be a little warmer in the climate controlled areas."
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Life Storage in Auburn (#327)
William (Opelika, AL)
5.0 out of 5
"We used a climate controlled space to store furniture while we were building a house. We were very pleased with our dealings with Uncle Bob's. In fact, we now rent a space at the Uncle Bob's on Pepperell Parkway to store a trailer. Again, we are very pleased with our dealings there."
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Life Storage in Auburn (#327)
Kathryn (Midlothian, VA)
5.0 out of 5
"I am answering for my daughter- I am actually the payer- who has had 2 Uncle Bob's rental contracts while attending Auburn University. In both experiences, the service, staff and online screens have been top-flight! As she will graduate in May of 2014 and relocate, there may be storage needs; doubtless we will be calling Uncle Bob's again based on our extremely positive treatment. Thank you for making college living easier!"
4' x 6'* - Climate Controlled
5' x 5'* - Climate Controlled
15' x 5'* - Climate Controlled
10' x 10'*
15' x 20'*
Climate Controlled Storage Units
Use our Moving Van or Truck Free with Storage Rental!
Surveillance Cameras
Fenced & Lighted
Boxes & Packing Supplies Sold Here