Last Updated: March 9, 2020
In an effort to protect your privacy, Life Storage has adopted the following principles concerning privacy:
- our goal is to collect only as much personal information about you as is necessary for our business purposes;
- we do not sell your personal information.
Please note that the Site and our Services are intended for audiences and consumers at least 18 years old. We do not knowingly collect or disclose any personal information from anyone under the age of 18. Life Storage reserves the right to delete from its records any such information provided to us.
COLLECTION OF YOUR INFORMATION
When you use our Services, we may collect information that either you or third parties provide to us, including:
- contact information such as name, email address, mailing address, and phone number;
- billing information such as credit card number and billing address;
- rental facility information such as space number and gate/access code;
- other information you voluntarily choose to provide to us; and/or
- other information that we request and you provide.
USE OF YOUR INFORMATION
We may use your information to provide Services and information that you request, and for our legitimate business purposes, such as improving, operating, and enhancing the Site and our Services. Specifically, we may use your information to:
- process your payments;
- send you information about your use of Services, purchases, and other transactions;
- respond to your customer services requests;
- otherwise administer your account;
- communicate with you about current offers;
- send you our newsletter at your request;
- enable you to rent a storage unit; and,
- consider an individual for employment.
Please note that we do not sell your information to third parties.
We may disclose your information to our third-party service providers (e.g., payment processing services, identify verification services, collection agencies, etc.) that assist us in our work. We only provide the information that is reasonably necessary for the specific service provider to perform their functions. For example, all financial and billing information collected through the Site is used solely to invoice customers for their use of Life Storage products and services. This billing information is not used by Life Storage for marketing and/or promotional purposes.
In order to improve our business, we may buy or sell a company, or one or more of the companies in our corporate family may merge with or be acquired by another company. Information about our users may be disclosed and otherwise transferred to an acquirer, successor, or assignee as part of any merger, acquisition, debt financing, sale of company assets, or similar transaction, as well as in the event of an insolvency, bankruptcy, or receivership in which personal information is transferred to one or more third parties as one of our business assets. In the event we transfer any of your information in connection with such a sale, we will notify you of the purchaser as required by law.
We may disclose personal information if we believe that doing so is in our interest (i) to protect our property or legal rights (including, but not limited to, enforcement of our agreements) or the rights or property of others, (ii) to help protect the safety or security of our Services and other users of our Services, or (iii) to investigate fraud. We will disclose personal information as required by law, such as to comply with a subpoena or other legal process, or to respond to a government request.
We may also disclose your information if we have obtained your prior consent to do so.
COOKIES AND TRACKING TECHNOLOGIES
As is true of most websites, our Site gathers certain information automatically through the use of "cookies" and stores it in log files. Technologies such as cookies, beacons, tags and scripts may be used by Life Storage and our service providers. This information may include internet protocol ("IP") addresses, browser type, internet service provider, referring/exit pages, operating system, date/time stamp, and/or clickstream data. We use this information to administer, operate, and improve the Site and our Services, to improve the effectiveness of advertising of our Services, and to provide advertisements and other content that is tailored to you. These technologies are also used to analyze trends, track users' movements around the Site, and to gather demographic information about our Site user base as a whole. We may receive reports based on the use of these technologies by these service providers on an individual as well as aggregated basis. We may combine this automatically collected log information with other information we collect about you.
Please note that you can block, delete, or choose not to accept cookies. However, if you choose not to accept cookies, you may not be able to use some features of the Site. If you delete cookies, any settings and preferences that were associated with those cookies will also be deleted.
Life Storage does not track you across third party websites and therefore we do not respond to Do Not Track ("DNT") signals. However, some third party websites do keep track of your browsing activities when they serve you content, which enables them to tailor what they present to you. Life Storage may subscribe to these third party services in order to provide targeted advertising. If you are visiting such sites, your internet browser may allow you to set the DNT signal on your browser so that third parties (particularly advertisers) know you do not want to be tracked.
YOUR RIGHTS – USER ACCESS AND CHOICE
If your contact or other information changes, you are responsible for correcting or updating your information by making the change on your member account information page or by emailing our customer service via our contact us form. We will endeavor to respond to your request within ten (10) days. If you would like to change or terminate your subscription to any Services, you may correct, update, amend, delete/remove, or deactivate your subscription by making the change on your member information page or by emailing our customer service via our contact us form. We will endeavor to respond to your request within ten (10) days.
You may request access to any personal information held about you from Life Storage by using the contact us form. We may request proof of your identity before sharing or updating such personal information. We will respond to your request as soon as practicable. Should we be unable to fulfill your request, we will notify you as soon as practicable. There is no charge for you to access or update your personal information.
If you request that we delete your personal information from any of our Services (via a user settings page, by e-mail, or otherwise), we will do so within a reasonable period of time, unless it is prohibited by law. We may retain some of your personal information in order to satisfy our legal obligations, or where we reasonably believe that we have a legitimate reason to do so.
If you subscribe to our newsletter(s), we will use your name and email address to send the newsletter to you. You may choose to stop receiving our newsletter or marketing emails at any time by following the unsubscribe instructions included in each of these emails, accessing your email preferences in your account settings page, or you can contact us.
SITE REFERRALS AND CAREER OPPORTUNITIES
The Site or our Services may allow you to use our referral service to tell a friend about our Services through the Site or to refer a friend to a job posting on the Site. If you choose to use this service, you will provide and we will collect your friend's name and email address. We will automatically send your friend a one-time email inviting him or her to visit the Site or to view a job posting available on or through the Site. Life Storage uses this information for the sole purpose of sending this one-time email and tracking the success of our referral program.
THIRD-PARTY WEBSITES AND SOCIAL MEDIA WIDGETS
LOCATION OF INFORMATION
SECURITY AND RETENTION
We use reasonable security measures that are designed to protect your information from accidental loss, disclosure, misuse, and destruction. Please be advised that no data security measures can be guaranteed to be completely effective. Consequently, we cannot guarantee security of any information that you provide to us. You transmit information to us at your own risk. We recommend that you help us keep your data safe by taking reasonable steps such as keeping your passwords private and not disclosing sensitive personal data in places that can be accessed publicly.
By using our Site and Services, you agree that Life Storage is not responsible for any electronic communication and/or any of your personal data which may be lost, altered, intercepted, or stored without authorization during the transmission of any data whatsoever across networks not owned and/or operated by Life Storage. Life Storage will not have any liability to you for any such misuse or disclosure.
We will retain your information for as long as your account is active or as otherwise required to process payments for your subscription for the Services. We may also retain and use your information as we deem necessary to comply with our business purposes or legal obligations, to resolve disputes and enforce our agreements, or where we reasonably believe that we have a legitimate reason to do so.
- Life Storage
- 6467 Main St.
- Williamsville, NY 14221
- (716) 633-1850
- Online Contact Form
- Effective as of March 9, 2020