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Life Storage - Privacy Policy

This Privacy Policy applies to your use of the Life Storage website located at (the “Site”), which is owned and operated by Life Storage, Inc., and the Life Storage services available through the Site (“Life Storage Services”). This Privacy Policy describes how Life Storage, Inc. and its affiliates and subsidiaries (collectively, “Life Storage”) collect and use the information you provide on or through the Site. This Privacy Policy also describes the choices available to you regarding our use of your information and how you can access and update your information.

Collection and Use of Personal Information

When you become a Life Storage customer, we may collect the following information from you:

  • Contact Information such as name, email address, mailing address, phone number
  • Billing Information such as credit card number, and billing address
  • Other information as requested

We may use your information to:

  • Process your payments
  • Send you information about your use of the Life Storage Services, purchases and other transactions
  • Respond to your customer service requests
  • Administer your account
  • Communicate with you about current offers or events

Information Sharing

We may share your information with third parties only in the ways that are described in this Privacy Policy. We do not sell your information to third parties.

We may provide your information to our contractors, service providers and other third parties we use to support our business and who only are authorized to use your information as necessary for the purposes for which we disclose your information to them.

We may also disclose your information in the following circumstances:

  • As required by law, such as to comply with a subpoena, or similar legal process
  • When we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request
  • To any other third party with your prior consent to do so.

In order to improve our business, we may buy or sell a company, or one or more of the companies in our corporate family may merge with or be acquired by another company. If we sell a business, we may transfer some or all of your information as a part of the sale. In the event we transfer any of your information in connection with such a sale, we will post a notice on our website and we will make reasonable efforts to ensure that the purchaser of your information honors your opt-out requests, if any.

Tracking Technologies

Log Files

As is true of most websites, our Site gathers certain information automatically and stores it in log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data.

We may combine this automatically collected log information with other information we collect about you. We do this to improve services we offer you, to improve marketing, analytics, or site functionality.

Technologies such as cookies, beacons, tags and scripts may be used by Life Storage and our marketing, analytics and other service providers. These technologies are used to analyzing trends, administer the site, track users’ movements around the site and to gather demographic information about our Site user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.

We may use cookies, for example, to keep track of your preferences and profile information. Cookies are also used to collect general usage and volume statistical information that does not include personal information.


The security of your information is important to us. When you provide sensitive personal information (such as a credit card number or a Social Security number) on our online registration or order forms, we encrypt the transmission of that information using secure socket layer technology (SSL).

We follow generally accepted security standards to protect your information during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, therefore, we cannot guarantee its absolute security. If you have any questions about security on our Site, please contact us.

User Access and Choice

If your contact or other information changes, you are responsible for correcting or updating your information by making the change on your member account information page or by emailing our Customer Support via our contact us form. We will respond to your request within 10 days.

If you would like to change or terminate your subscription to Life Storage Services, you may correct, update, amend, delete/remove, or deactivate your subscription by making the change on your member information page or by emailing our Customer Support via our contact us form. We will respond to your request within 10 days.

We will retain your information for as long as your account is active or as otherwise required to process payments for your subscription for the Life Storage Services. We may also retain and use your information as we deem necessary to comply with our business or legal obligations, and to resolve disputes and enforce our agreements.

If you wish to subscribe to our newsletter(s), we will use your name and email address to send the newsletter to you. You may choose to stop receiving our newsletter or marketing emails at any time by following the unsubscribe instructions included in each of these emails, accessing your email preferences in your account settings page or you can contact us.

Site Referrals and Career Opportunities

The Site may allow you to use our referral service to tell a friend about the services offered through the Site or to refer a friend to a job posting on the Site. If you choose to use this service, we will ask you for your friend’s name and email address. We will automatically send your friend a one-time email inviting him or her to visit the Site or to view a job posting available on or through the Site, depending on the referral service you select. Life Storage uses this information for the sole purpose of sending this one-time email and tracking the success of our referral program.

Some of our pages, such as the Life Storage Career Opportunities pages, are provided by our service providers, even though these pages preserve the look and feel of the Site. Please be aware that if you apply for a job through the Site or refer a job posting to a friend, you are providing your information or request to third parties and not to

Links to Third Party Sites

The Site includes links to other websites whose privacy practices may differ from those of Life Storage. If you submit personal information to any of those websites, your information is governed by their privacy policies. We encourage you to carefully read the Privacy Policy of any website you visit.

Blog / Forum

The Site may offer publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your information from our blog or community forum, contact us. In some cases, we may not be able to remove your information, in which case we will let you know if we are unable to do so and why.

Social Media Widgets

The Site includes Social Media Features, such as the Facebook and Twitter buttons. These features may collect your IP address, which pages you visit on the Site, and may set a cookie to enable the feature to function properly. Social Media features and widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these features are governed by the Privacy Policy of the company providing it.

Notification of Privacy Policy Changes

Life Storage reserves the right to make changes to this Privacy Policy at any time. If we make a material change to our privacy practices, we will indicate on our Site that our privacy practices have changed and provide a link to the new policy. In the event we make a material change to how we use your information, we will provide you with an opportunity to opt out of such new or different use. The date this Privacy Policy was last revised is identified at the top of this page. You are responsible for periodically reviewing our Site and this Privacy Policy to check for any updates or changes.

Contact Us

If you have any questions about our Privacy Policy, please contact us:

Life Storage

6467 Main St.

Williamsville, NY 14221

(716) 633-1850