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Customer Reviews
We at Life Storage want to maintain the best storage facilities in Scottsdale, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
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- Overall Rating for Life Storage in Scottsdale (#782)
4.99 out of 5
based on 28 of our most recent reviews
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5.00 out of 5
"Everyone in the office is extremely helpful and courteous. The facility is super clean, well lit and safe. There is water in the fridge if anyone is moving in or out after hours. i don’t think I could ever use another facility after receiving such a high quality customer service at my location. Thank you for taking such a great care of the facility and the customers."
Apr 26, 2019
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- Anita from Scottsdale, AZ
5.00 out of 5
"My experience with Jeff & Michael was truly wonderful. The process was easy & Jeff was so helpful with any questions I had. I will definitely reccomend Life Storage to anyone I know! Service like this is hard to find & I am so glad I chose this option. Thanks so much, Jeff! :-)"
Jun 12, 2018
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5.00 out of 5
"We met with Mike Price. He was super. This is our first experience with self storage and Mike Price and LifeStorage were excellent. Thank You."
May 17, 2018
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- Julie from Paradise Valley, AZ
5.00 out of 5
"Exceptional customer service, genuine interest in me/my needs...clean, neat, tidy facility."
Apr 29, 2018
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- Ellen Frances from Norwalk, CT
5.00 out of 5
"The "process" was "painless" and everyone was extra helpful and professional."
Mar 28, 2018
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5.00 out of 5
"The Associates are top notch. I only left because I don't need any storage at this time. I have already referred others."
Mar 23, 2018
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- Carol from Scottsdale, AZ
5.00 out of 5
"Your Office Staff was Very Professional and Personable. It was A Pleasure to Meet With Them, Very Informative With All Our Questions
That We Needed to Address. I Never Have Been To A Storage Facility, that Was So Well Equipped, With Many More Amenities."
Mar 18, 2018
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- Stephani from Scottsdale, AZ
5.00 out of 5
"The facility is spotless. I am so pleased we moved our unit from Public Storage on Hayden to here. Whenever I see an employee in the building (I rarely go to office) I am always greeted warmly with direct eye contact. "
Feb 27, 2018
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- Leslie from Scottsdale, AZ
5.00 out of 5
" Process was very easy the staff was amazing they answered all my questions before even knew they were questions. I am very happy to be using the storage space. It is close to my house and convenient too."
Feb 27, 2018
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- Marcy from Paradise Valley, AZ
5.00 out of 5
"Life Storage (and previously Desert Storage) was sold to me by Michael Rice. He is the most wonderful person - treats his business like an owner. He always greets me like i'm a long lost friend, treats me so well, offers me a cup of coffee, shows me the different spaces, etc.. He is such a star of an employee - you are lucky to have someone like him. Personally, I feel that your spaces are too expensive, but I continue to go there because of Michael Rice and my trust for him. He makes me feel like it's a safe place."
Feb 27, 2018
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5.00 out of 5
"Michael Rice is a tremendous asset to your corporation. He is attentive, honest and a pleasure to work with."
Feb 23, 2018
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- Serrnena from Gilbert, AZ
5.00 out of 5
"We recently lost our business to four extremely tragic deaths and were forced to close the doors. We met Mike who is the manager at Life Storage on Shea and 74th St location. Mike went over and above the call of duty and found a company called Moving Team Six. They came prepared with equipment generously offering help to move our heavy office equipment. It was a great light in a dark time for us. Thank you Mike and thank you to Moving Team Six, we appreciate you."
Jan 04, 2018
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- Westin from Scottsdale, AZ
5.00 out of 5
"Your facility at Shea in Scottsdale is awesome and the staff is wonderful."
Dec 05, 2017
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- Moira from Scdottsdale, AZ
5.00 out of 5
"All associates are outstanding. Every encounter was excellent, I wish I could remember everyone’s names but Michael rice is by far the most kind and generous employee. Michelle help me as well as several others, each person was outstanding."
Nov 28, 2017
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- Kathy from Incline Village, NV
5.00 out of 5
"I had a great experience with Mike and Jeff. Having been an owner of a Mini Storage in the past I am very impressed with your facility and your staff."
Nov 21, 2017
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- Alana from Scottsdale, AZ
5.00 out of 5
"I think this was my 3rd (maybe 4th) time to rent a storage unit at this
location. Aside from the fact I wanted
air conditioned storage, Michael has
always been such a pleasure to deal with and I would not hesitate to come
back again!!!"
Oct 23, 2017
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- Valley of the Sun from Phoenix, AZ
5.00 out of 5
"The office staff was amazing! Went above and beyond any time I had a question or needed assistance. I have never seen such a well kept storage facility. Will certainly rent there again."
Oct 23, 2017
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5.00 out of 5
"What more can I say but how well pleased I am with the service and the wonderful staff."
Sep 04, 2017
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- Jeremy from Scottsdale, AZ
5.00 out of 5
"Michael, the manager at the Scottsdale branch is a great manager. He is very well organized and always makes me aware of any UPS drop off or pickups that come for me. He goes above and beyond in every aspect. "
Sep 01, 2017
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- Andrew from Scottsdale, AZ
5.00 out of 5
"Michael is the best! he is a great ambassador for your company and you should cherish him!"
Aug 30, 2017
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- James from Scottsdale, AZ
5.00 out of 5
"Everyone in the office is professional and courteous."
Aug 28, 2017
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- Steven from Scottsdale, AZ
4.83 out of 5
"I tell people I want to come back in the next life as my "stuff" because the storage area is spotless and air conditioned! The only hurdle to a perfect score is price. Though way to expensive for most, I suspect that aspect is dictated by shareholders, not management."
Aug 28, 2017
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5.00 out of 5
"I like the convenience offered to gain access to my unit. I have peace of mind knowing my things are safe."
Aug 27, 2017
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- Mary from Paradise Valley, AZ
5.00 out of 5
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I was able to trade a smaller space for a larger space without a contract problem"
Aug 26, 2017
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- Wanda from Scottsdale, AZ
4.87 out of 5
"ALWAYS HELPFUL WITH ANY QUESTIONS THAT I HAVE WHEN I CALL IN LOOKING FOR MY MAIL. YOU DON'T SEEM TO MIND IN CALLING ME BACK ABOUT IT.
THANKS, WANDA"
Aug 23, 2017
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- Eric Hasselbring from Prescott, AZ
5.00 out of 5
"Michael and his team are always warm and friendly and go above and beyond to help their customers - everything from consulting on the right unit to helping with boxes and packing items, and finding unique shipping solutions for odd-size items. Inside parking, inside storage units and late evening access are big benefits, but the people are the biggest asset. The office is always clean and appealing and extra touches like bottled water for me (and sometimes snacks!) and a doggie bowl for my puppy really "ups" the customer service factor. "
Aug 18, 2017
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- Sherri from Scottsdale, AZ
5.00 out of 5
"The manager, Michael, and all the staff are excellent!"
Jul 21, 2017
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5.00 out of 5
"Michael always greets me by my name, offers water to drink and in a warm and professional manner. He makes me feel this is my home and my things are safe.
I recommend this facility to family and friends always."
Jul 20, 2017
