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5300 Commonwealth Centre PkwyMidlothian, VA 2311216.5 Miles Away
Customer Reviews - Life Storage #648, Glen Allen
We at Life Storage want to maintain the best storage facilities in Glen Allen, and in every city where we do business.
Take a look at all the good things our customers say about this Life Storage, and all of our stores! It thrills us to give customers the best customer service possible, and to hear when they are pleased with how we have taken care of their storage needs.
"Life Storage on Cox Road continues to be a great experience for our family’s temporary storage needs. The onsite manager, Rebecca, is fantastic to work with, and she is always very friendly and helpful whenever we stop by or need anything. The climate-controlled facility is clean, secure, well lit, and has 24 hour access. There is music streaming throughout the facility, making it feel less like an empty warehouse, and the main lights are motion sensitive, so they come on when you enter the facility at night, but do not waste energy when no one is there. I can highly recommend this Cox Road Life Storage location in Henrico without hesitation."
"Everything went great
I have been using in their storage for several months now.
Doug works at the front desk has been very helpful.
Today forgot my tape measure and Doug lent me a 3ft ruler I didn't have to go all the way home to get the tape measure."
"Doug was a pleasure to work with! He made the entire process as easy as possible. He happily helped me to ensure that I was able to open my new storage unit and lock it properly! He has a positive attitude, kind demeanor, and exuded excellent customer service skills! Doug went above and beyond!"
"This is the best storage facility I've ever used, and it is entirely due to the manager, Doug. He is kind and friendly and has made my experience here so smooth. Moving in, switching units, etc, I've never had a hang up. He was even kind enough to call and let me know when I left a few things outside my unit on accident. 10/10, would store here again."
"This place was useful and delivered what they promised. I needed a 30x10 climate controlled space for an extended period.
Did what they said they would. As they said and were agreeable about being upfront with terms.
I'd suggest them."
"I have had a great experience over the last 5 years that I have stored my belongings with Life Storage. Doug is amazing and shows extra experience and caring in helping with anything you need. He truly cares about his job and believes in great customer service. You can't go wrong working with him at this location!"
"Facility is frequently dirty - to include dead bugs through the hallways. There are ALWAYS lights burnt out and the staff does nothing to get them switched out which makes the facility feel unsafe. Easy access from 64 East though which is this facility’s only bright point."
"Thank you Life Storage! I cannot recommend this storage facility enough - It’s clean, the customer service was very friendly and very helpful!! Rented a large space for four years, and then rented a smaller space for two years. Very great service. Very happy to use them again and a pleasure to work with."
"I never rented a storage unit before and wastotal unaware of the size unit , I originally reserve a smaller unit and neeeded a bigger one , doug explain the difference in detail and also was able to switch with ease , , he explain the paper work in detail with also a little side whittines which I find helpful during a stressful time . I would highly recommend this location"
"I secured the unit using the online link. The actual facility opened on that afternoon at 12 noon. I promptly received a call approximately 10 minutes after noon from Suzanne Clark. We discussed the rental of the unit and I was instructed that she would be in the office until 4 PM. Upon arrival, Suzanne was very personable, thorough, and professional. She took me to the unit that I would be renting and answered any questions that I had. After completion of the contract, she took me outside to confirm that my code would work. In my opinion, she is an excellent example of what true customer service should look like. Well done, Suzanne!
Regarding the facility, the inside and out were clean and well manicured. I like the expectation."
"This was some of the best service I have ever received. I went to another storage company that wanted to charge me a more than double what this costs. This location has great prices and great service. I will be using this for as long as I have storage needs."
"Great location off the Broad street and easy access from 64. Doug was extremely helpful about setting up the account and figuring out the best storage unit for what we needed. Would recommend this location to anyone needing storage in the area."
"This is my second unit at Life Storage. Besides being convenient, which is always a plus, the managers, Doug and Suzanne, have been so helpful explaining the site info and answering all my questions; always something to learn. Site customer service, good to great, is hard to come by these days; Doug and Suzanne go out of their way to help. In fact the other day, Doug helped me with a piece of furniture I thought I could handle. He offered to help, which he did, and I think I would still be there struggling without his help. He did not have to do anything but he stepped forward and helped. After many years of storing material in different places, Life Storage, Glen Allen, with Doug and Suzanne in charge, is of the upper echelon."
"Life storage has been the best the employee Suzanne Clark has been amazing she took the time to give me tips on how to put more stuff in storage by the way I pack it. I would recommend Life Storage ask for Suzanne she is amazing."
"The staff went above an beyond for my situation. I really don’t think that things could have been easier, and the customer service is going to be the best you’ll see anywhere. It all sounds so cheesy and typical but it’s true. My experience over the last year here was great, kept clean, safe and the hours are great."
"Amazing customer service! Clean storage that even has Clean restrooms available for renters. Comes with insurance, cylinder lock and top notch surveillance. I have been a few times after 9pm and enjoy seeing Henrico always patrolling. This storage really is an amazing bang for your buck. If you need somewhere clean, bug free, tons of carts with amazing customer service and great price then go check out Life Storage. You will not be disappointed go see Doug he will exceed your expectations. I really am shocked I felt great about spending my money on this storage versus my experience with public or mini. Big difference. Thank you again for a great experience."
"I have had the most amazing experience with this Life Storage. I am spending my time traveling. Twice over the past year my credit card expired. The staff here has called to let me know. It’s great to feel like someone is looking out for me."
"Suzanne was awesome to work with, and made my onboarding seamless. Extremely professional, no fluff, and provided great recommendations.
The facilities themselves are clean, climate-controlled, and secure.
"Very thorough explanation of costs, move in process, and hours. He was also very knowledgeable, answered questions, and made sure I knew how to use the access entry code and how to use the storage lock."
"Everything exceeded my expectations. This was my first experience with professional storage and everything from start to finish was amazing and professional. Susan and Aaron were always kind, helpful, knowledgeable and service-oriented. Your staff was a bright spot in an otherwise very stressful move for my family. Would highly recommend."
"So, I lost my debit card and turned it off. I guess Life Storage ran my payment and it was denied. I left a voicemail as to what happened. I looked at phone today and see that I got a call yesterday that my account wasn't paid. Called the store they were closed so I called the customer service line. CSR has no idea how payments work and can't help me. So, if I left a vm to process again and CSR can't help you how does this help me or Life Storage. Why doesn't Life Storage attempt to charge more than once. My card was only off for one night. I think this is it for me besides the price and this communication fail it isn't worth it to me. Let's see if they call me today. I left a vm and so did the CSR."
"Fantastic service! Doug and team really walked me through everything and took the time to make sure all my concerns were taken care of. The facility is top notch and cleaner than any storage facility I have ever used!"
"This was my first experience renting a storage space, and the folks at Life Storage made it very easy. Their price was better than two other places I looked at nearby that had low rates online, but then added on a bunch of fees that made it more expensive when we went there in person. I booked my space with Life Storage over the phone, I got the price that was shown on the website (plus the cost of a lock), the people at the front desk were very friendly and helpful when we got there, and the space was clean and exactly what we needed. Highly recommend."
"Doug was a great help in assisting me during my move in and move out. I really appreciated the friendly service that he offers!
I kept my apartment items in the unit for 8 months during the pandemic and everything was kept in great condition. The unit itself is also easy to access at your convenience."
"Suzanne was very friendly, helpful, and professional. She took the time to show me my unit, answer all my questions, and explain how everything works. I also appreciated Doug's welcome call. The facility and my unit look wonderful. I expect to be very satisfied with my experience at Life Storage."
"I got my storage unit about two weeks ago. Everything has been great so far. I made my reservation online and the manager promptly got in contact with me to confirm my appointment. Suzanne at the office was really helpful, friendly and answered all of my questions."
"I like it a lot in general as they provide seamless, contactless checkin and checkouts. They also have great customer services. They only thing that stopped me from giving it a 5 star is that they increased my monthly fee a couple months after I put all my stuff in the storage room!!"
"I visited this location a few weeks ago and met with Suzanne. She is knowledgeable and friendly, and after determining what fit my needs and budget, she gave me a tour and showed me the perfect unit. I went back today and manager Doug got me all set with codes and keys. They are a great team and clearly love helping people. Thanks for a 5+ experience!"
"Great place and service, Doug the serie manager , he took excellent care of me, making my rental easy and hassle free, I needed more space and he took care of it all , very professional and one amazing place , highly recommend"
"Tomlonads’ Location: Suzan and Doug were effective with their follow ups and communication. In the last minute, Suzan found a great unit that just opened up for a good price. Grateful to her personal and timely help. Dough with his natural sense of humor was able to practically guide us with smart storage tips. This is a new and well designed storage unit. Five star for the location. 10 stars for S & D’s personal help - Moses"
"Signed up for a storage unit on-line without any problems. Accessed the facility easily, found my unit, broke the deal and my lock was there. Couldn't have been easier. Would highly recommend Lifestorage."
"Outstanding experience on several occasions with different staff members. Friendly, courteous, efficient. Facility is clean, safety conscious and easy to access. Employees went out of their way to help, particularly Glen (sorry, might have wrong name but I know it started with a G). Thanks for a really positive experience."
"Had a very simple and easy process to rent a storage unit. We reserved a unit online and when we arrived, Doug was super friendly and helpful. He walked us through everything we needed to know and made the process very stress free."
"First time I've ever been there and I was amazed at how comfortable it was inside the building. Easy to navigate and super clean! Was there with a friend to get stuff out of her storage. If I ever needed another room to put things in, I'd definitely go there."
"My husband and I moved our belongings in in November 2019 and it remained safe, in this clean, temperature controlled space until July 2020. We felt safe knowing it was here and our belongings were super easy to access throughout those months when we needed them. Thanks for keeping our stuff safe during COVID-19 until we sold/bought a new home! Great experience!"
"Doug made finding a storage unit stress-free! It was such a smooth and quick process - we were able to find an affordable unit on the ground level and move in the very next day. Doug’s kindness, sense of humor, experience and professionalism made this an easy decision. We are so thankful!"
"Really nice and clean facility. Prices are also very reasonable and everyone that works there is friendly and professional. Definitely recommend. Even though it's Short Pump the location is very easy to get in and out of."
"Moved in over a year ago and even through the switch in ownership never worried about my things. I had some trouble with my lock and Doug was so helpful! Very enjoyable and friendly! You can tell he enjoys what he does! Thanks for keeping my belongings safe!!"
"Zack was always super informative and polite, giving us every detail and being overall super helpful. The storage units are awesome ways to keep your stuff safe and out of your hair. They're very secure and the dock is well maintained with carts to help you load and unload. Very organized place! Thanks for all your help!"
"Zac and the management at Life storage are horrific. As someone that works in customer service, I have never been treated so poorly in my life. I strongly advise you not to rent a storage unit from this company."
"I have been using this storage facility for about a year and I have nothing but great things to say! First Doug and Brianna are by far the most courteous staff members and will work very hard with you to keep your storage unit up. Even if I have fallen behind they go over and beyond to help you! Talking to them is like talking to a friend and the rates are reasonable as I have 2 units and pay roughly about $100 a month! I dont have to worry about bugs or pests in my unit bc it is very climate controlled. Best investment I've made in a storage unit!"
"Can I give zero stars? I was in my unit when it was Extra Space and never had one issue. However, today I went to grab a box and a mouse ran across the floor. I immediately went down to the office. The lady called her manager (Doug I believe) who stated they have no control over the units and I could put down traps if I wanted to. My entire life is in that unit and I pay good money to have my stuff stored inside instead of outside (where I could have paid much less money). To be told to pretty much screw off is unbelievable. I understand things happen and critters are a possibility but to be told they couldn't care less was astounding. So now here I am at Walmart spending my money to fix a problem that I didn't cause. Awesome. Thanks Life Storage. I can't wait to remove my stuff from this place. I would have done it tonight if it had been possible."
"At the short pump location in Glen Allen VA there is a gentleman who is always in the office. He is just awesome! Great customer service skills. Very helpful and nice as can be. I wish I knew his name. Please check my leave date and time and recognize him for a job well done. Customer service is a dying skill but he ROCKS it.
Thank you! Claudine"
"You've been warned... I gave this place a 5 star rating when it was Extra Storage... Not anymore... Since becoming Life Storage, this has been the single worst storage experience of my life by far. I paid 6 months in advance. Four months into my contract, I made a 60 mile round trip to my unit only to find I had been locked out. Called next day - Life Storage apologized, found I was actually paid up -- and agreed to extend my paid contract from Oct. 17 to Oct. 31 because of the inconvenience I experienced. Shortly after Oct. 17, began getting calls from Life Storage that my acct was past due. Maddening! Employee at Glen Allen location actually told me they had already done me a favor by removing a previous late charge. (It was erroneously added at a time my acct was paid several months in advance!) Called customer service... then left message for regional manager... then sent two faxes to the corporate office... then sent email to corporate customer service. FINALLY got an email saying I'd hear from someone in 24 hours. That was 3 days ago. Absolutely no one at Life Storage -- locally, regionally or nationally -- has responded to me. A $20 late fee THAT I DIDN'T OWE was more important to them than maintaining a good paying customer. Worst experience I've ever had with a storage facility. Think carefully before entrusting your property to this Life Storage location."
"Doug is awesome!!!! He ensured that I got transferred into a new unit and walked me up to make sure it was in great condition. He has a wonderful personality and ensures to give customers great customer service."
"Before life storage took over extra space I felt a lot more secure going into my unit by myself. This was due to the extra level of security when you had to key your entry code in the elevator. For a female Who May come in alone at night I felt secure I knowing that even if someone came in while we the main doors were open they couldn’t get up the elevator without a code."
"The Store Manager Doug at this location was absolutely awesome. He was patient and kind and very helpful. I arrived at the store 5 mins until the closing time and he did not rush me and made me feel very welcomed. Their monthly policy is awskme and the prices are unbeatable."
"Since switching over to Life Storage (when I rented my unit, it was Extra Space), my experience here has been horrible. The last straw happened today when I got to my unit and the lock was mysteriously broken because the facility locked and broke it. They locked the unit because when they bought this facility, they failed to make sure they got their customers payment information and failed to notify me that my autopay was no longer valid with this new company. Save yourself the headache and go with CubeSmart, I never had issues with them!"
"Facility itself is always clean, and I always feel safe. With the recent ownership change, there was a misstep with my account. Doug worked with me to make the situation right. He was friendly, professional, and easy to speak to. Great customer service thus far."
"Doug really helped me with all the necessary changes from the old owners. He was very informative and helpful with the new services available with Life Storage. He discussed all the options with insurance coverage and helped me with creating an account. Doug...thank you again and good luck with your new position"
To help move your belongings from your vehicle to your space, we offer moving carts and dollies to make it easier! You'll find our carts near every main entrance. Please return it when your done!
Contact-free rental with "Rent Now"
You can rent a storage unit without coming to our store office.
Choose the Rent Now option when selecting a storage unit and you will make your payment, get your access code, and go right to your space to move in.
Our video shows you how it works.
Tips for packing your storage unit
If you've never used a storage unit before, this video will show you some great Pro Tips that will help make the process easier and prevent common mistakes.
Save yourself some time, and learn how to keep your belonging safe in storage.
At Life Storage Facility #648, we offer great property security systems and clean, affordable storage units to rent for the residents of Short Pump, Innsbrook, Wingmead, Wyndham, and other neighborhoods in Glen Allen, VA. Call us with questions, reserve online, or click here to compare other storage units in Richmond.
Store Office Hours
Mon: 9:30 am - 6:00 pm
Tue: 9:30 am - 6:00 pm
Wed: 9:30 am - 6:00 pm
Thu: 9:30 am - 6:00 pm
Fri: 9:30 am - 6:00 pm
Sat: 8:30 am - 5:00 pm
Facility Access Hours
Monday: 6:00 am - 10:00 pm
Tuesday: 6:00 am - 10:00 pm
Wednesday: 6:00 am - 10:00 pm
Thursday: 6:00 am - 10:00 pm
Friday: 6:00 am - 10:00 pm
Saturday: 6:00 am - 10:00 pm
Sunday: 6:00 am - 10:00 pm
Storage insurance available (third party)
$29 admin fee
Payments due monthly, with a minimum of one month rental