Self Storage Units near Richmond in Glen Allen, VA, 23060

"I came in today feeling uneasy about misplacing lock keys for storage. Doug was very understanding and very easy going! Keep up the great work Doug!"

"Doug has excellent customers and helps out with any problems that’s I had"

"great and friendly staff! I would recommend this place if you need a place to store."

"Life Storage on Cox Road continues to be a great experience for our family’s temporary storage needs. The onsite manager, Rebecca, is fantastic to work with, and she is always very friendly and helpful whenever we stop by or need anything. The climate-controlled facility is clean, secure, well lit, and has 24 hour access. There is music streaming throughout the facility, making it feel less like an empty warehouse, and the main lights are motion sensitive, so they come on when you enter the facility at night, but do not waste energy when no one is there. I can highly recommend this Cox Road Life Storage location in Henrico without hesitation."

"Meghan was super helpful in the process, I appreciated her and Doug for assisting me in my move!"

"Everything went great I have been using in their storage for several months now. Doug works at the front desk has been very helpful. Today forgot my tape measure and Doug lent me a 3ft ruler I didn't have to go all the way home to get the tape measure."

"This place has been so awesome. It really fit our needs well!"

"People make the business what it is or what it becomes. Doug is great!!! helpful, courteous, informative"

"Store manager Doug Cramer is awesome. He is very helpful."

"Excellent facility and service. The place is always clean and secure. The service from Doug is top notch. Doug always goes to extra mile to help the customers.Highly satisfied and recommended."

"Doug was a pleasure to work with! He made the entire process as easy as possible. He happily helped me to ensure that I was able to open my new storage unit and lock it properly! He has a positive attitude, kind demeanor, and exuded excellent customer service skills! Doug went above and beyond!"

"This is the best storage facility I've ever used, and it is entirely due to the manager, Doug. He is kind and friendly and has made my experience here so smooth. Moving in, switching units, etc, I've never had a hang up. He was even kind enough to call and let me know when I left a few things outside my unit on accident. 10/10, would store here again."

"This place was useful and delivered what they promised.  I needed a 30x10 climate controlled space for an extended period.   Did what they said they would. As they said and were agreeable about being upfront with terms.   I'd suggest them."

"Needed a lock change and Doug was extremely patient and helpful"

"I have had a great experience over the last 5 years that I have stored my belongings with Life Storage. Doug is amazing and shows extra experience and caring in helping with anything you need. He truly cares about his job and believes in great customer service. You can't go wrong working with him at this location!"

"This was a great place to store things before we moved. We chose this location because they had a climate controlled space. Easy access to storage unit and helpful staff."

"Great service! Easiest experience ever! Thanks Doug Cramer!!!"

"Facility is frequently dirty - to include dead bugs through the hallways. There are ALWAYS lights burnt out and the staff does nothing to get them switched out which makes the facility feel unsafe. Easy access from 64 East though which is this facility’s only bright point."

"Doug was extremely helpful in choosing the correct storage size for our needs. Very patient with all of our questions. The facility is bright and clean. I would highly recommend!"

"Great company very affordable always clean and secure"

"Thank you Life Storage! I cannot recommend this storage facility enough - It’s clean, the customer service was very friendly and very helpful!! Rented a large space for four years, and then rented a smaller space for two years. Very great service. Very happy to use them again and a pleasure to work with."

"I never rented a storage unit before and wastotal unaware of the size unit , I originally reserve a smaller unit and neeeded a bigger one , doug explain the difference in detail and also was able to switch with ease , , he explain the paper work in detail with also a little side whittines which I find helpful during a stressful time . I would highly recommend this location"

"Doug and Suzanne were beyond helpful and very friendly people! Definitely will be recommending this place to anyone who needs storage!"

"Doug and Susan are amazing thanks for all your help. Very knowledgeable and helpful!"

"Super easy and affordable! Worker was very helpful and kind with moving out:)"

"They were so nice and helpful. I lost my keys and was in a frenzy and they helped me through it calmly ❤️"

"Mr. Doug Cramer is an exceptional store manager! The best the store has seen!!"

"I secured the unit using the online link. The actual facility opened on that afternoon at 12 noon. I promptly received a call approximately 10 minutes after noon from Suzanne Clark. We discussed the rental of the unit and I was instructed that she would be in the office until 4 PM. Upon arrival, Suzanne was very personable, thorough, and professional. She took me to the unit that I would be renting and answered any questions that I had. After completion of the contract, she took me outside to confirm that my code would work. In my opinion, she is an excellent example of what true customer service should look like. Well done, Suzanne! Regarding the facility, the inside and out were clean and well manicured. I like the expectation."

"Doug is amazing and was very helpful and thorough when explaining all the units and offerings."

"This was some of the best service I have ever received. I went to another storage company that wanted to charge me a more than double what this costs. This location has great prices and great service. I will be using this for as long as I have storage needs."

"Doug was very helpful! & provided fantastic customer service for us!"

"Staff are super friendly and helpful. Prices are pretty good."

"Love the loading dock, staging area, and elevators. Organized and the staff that was there were kind!"

"The property was kept, easy in and out."

"Great location off the Broad street and easy access from 64. Doug was extremely helpful about setting up the account and figuring out the best storage unit for what we needed. Would recommend this location to anyone needing storage in the area."

"The BEST experience ever !! I highly recommend Life Storage @ Tom Leonard Drive Glen Allen. Doug and Suzanne are the BEST😇😊"

"The best part of my moving experience was Life Storage. Suzanne is amazing, so nice, and the whole experience was fantastic."

"This is my second unit at Life Storage. Besides being convenient, which is always a plus, the managers, Doug and Suzanne, have been so helpful explaining the site info and answering all my questions; always something to learn. Site customer service, good to great, is hard to come by these days; Doug and Suzanne go out of their way to help. In fact the other day, Doug helped me with a piece of furniture I thought I could handle. He offered to help, which he did, and I think I would still be there struggling without his help. He did not have to do anything but he stepped forward and helped. After many years of storing material in different places, Life Storage, Glen Allen, with Doug and Suzanne in charge, is of the upper echelon."

"I got a first time discount and Doug has been a pleasure to speak with on the phone! I know where to go for storage when there's space. They will work with you!"

"Doug was incredibly helpful and kind!!!"

"Life storage has been the best the employee Suzanne Clark has been amazing she took the time to give me tips on how to put more stuff in storage by the way I pack it.  I would recommend Life Storage ask for Suzanne she is amazing."

"Nice visit"

"Doug was super helpful, thoroughly explained everything I needed to know, and had me laughing the whole time. Thanks Doug!"

"The staff went above an beyond for my situation. I really don’t think that things could have been easier, and the customer service is going to be the best you’ll see anywhere. It all sounds so cheesy and typical but it’s true. My experience over the last year here was great, kept clean, safe and the hours are great."

"Doug and Suzanne have been great! The location is perfect, clean, safe and easy. And their moving supplies are super reasonable and competitive giving me NO reason to look elsewhere. Thank you!"

"Doug is FANTASTIC!"

"Very helpful very clean nice place"

"Doug is AMAZING!"

"Doug was very friendly and helpful and awesome loved my experience"

"Doug Was Awesome,Definitely A Great Guy"

"Shoutout to life storage for allowing me to store my items securely in their facility. Customer service was excellent and thank you Doug for helping me with my vacate of the facility."

"Doug was very friendly and helpful. The building is clean and well maintained. The rental process was quick and simple."

"Doug was awesome!!!"

"Amazing customer service! Clean storage that even has Clean restrooms available for renters. Comes with insurance, cylinder lock and top notch surveillance. I have been a few times after 9pm and enjoy seeing Henrico always patrolling. This storage really is an amazing bang for your buck. If you need somewhere clean, bug free, tons of carts with amazing customer service and great price then go check out Life Storage. You will not be disappointed go see Doug he will exceed your expectations. I really am shocked I felt great about spending my money on this storage versus my experience with public or mini. Big difference. Thank you again for a great experience."

"Doug was a great help! I would use again."

"Great Service!"

"Clean and good prices! Very friendly staff!"

"The best 👌"

"Doug Cramer is amazing!! Gave me a thorough tour of how to get to my unit and lock/unlock it and helped with all questions I had!"

"Great price and very clean. The customer service was 5 star!"

"Great Service and very clean! The Staff was very friendly and the prices are fair!"

"Bought the unit online and it was very simple process. The manager Doug was great and made the process very simple."

"I have had the most amazing experience with this Life Storage. I am spending my time traveling. Twice over the past year my credit card expired. The staff here has called to let me know. It’s great to feel like someone is looking out for me."

"Incredibly great staff. So very helpful"

"Great service! Mr. Cramer was very helpful!"

"Doug was outstanding. Extremely professional and thorough."

"Doug was extremely helpful and quick with finding us a storage unit that was just right for us!"

"Doug was awesome! Made getting my locker so easy!"

"Suzanne was awesome to work with, and made my onboarding seamless. Extremely professional, no fluff, and provided great recommendations. The facilities themselves are clean, climate-controlled, and secure. Highly recommend."

"Very thorough explanation of costs, move in process, and hours. He was also very knowledgeable, answered questions, and made sure I knew how to use the access entry code and how to use the storage lock."

"Staff is pleasant and responsive. Facility is clean."

"Great experience with Suzanne selecting climate-controlled storage unit. Easy account setup. Clean facility!"

"Had a lovely experience getting a storage unit here! The staff was friendly and reliable! I would recommend this place to anyone!"

"We love the clean, safe facility provided! We especially enjoyed the convenience of managing our account on their easy-to-use website. Will definitely use again!"

"I’ve had the pleasure of speaking with Suzanne Clark regarding a couple storage units this is by far the friendly and cleanest place."

"Great storage and customer service"

"Enjoyed my stay there."

"Everything exceeded my expectations. This was my first experience with professional storage and everything from start to finish was amazing and professional. Susan and Aaron were always kind, helpful, knowledgeable and service-oriented. Your staff was a bright spot in an otherwise very stressful move for my family. Would highly recommend."

"Extremely friendly and kind! Place well kept!"

"Superior service from staff. I love that I could handle my payments online. I feel safe here"

"Check-in was easy. Suzanne explained everything. The facility is clean and well maintained."

"Suzanne was great. Whole operation seems very professional. I would recommend Life Storage"

"I really appreciate the time and effort that I received from all that help and I felt that my accessories were in good hands and well protected"

"So, I lost my debit card and turned it off. I guess Life Storage ran my payment and it was denied. I left a voicemail as to what happened. I looked at phone today and see that I got a call yesterday that my account wasn't paid. Called the store they were closed so I called the customer service line. CSR has no idea how payments work and can't help me. So, if I left a vm to process again and CSR can't help you how does this help me or Life Storage. Why doesn't Life Storage attempt to charge more than once. My card was only off for one night. I think this is it for me besides the price and this communication fail it isn't worth it to me. Let's see if they call me today. I left a vm and so did the CSR."

"Fantastic service! Doug and team really walked me through everything and took the time to make sure all my concerns were taken care of. The facility is top notch and cleaner than any storage facility I have ever used!"

"Easy check in. Great staff. Super clean and safe."

"This was my first experience renting a storage space, and the folks at Life Storage made it very easy. Their price was better than two other places I looked at nearby that had low rates online, but then added on a bunch of fees that made it more expensive when we went there in person. I booked my space with Life Storage over the phone, I got the price that was shown on the website (plus the cost of a lock), the people at the front desk were very friendly and helpful when we got there, and the space was clean and exactly what we needed. Highly recommend."

"Excellent and inclusive customer service, clean spacious units, and a great price!"

"Suzanne was great in getting us checked in and set up with our rental unit. Facility is clean and up to date. Great experience after our nightmare with the other place."

"Friendly & helpful staff, clean & secure facility, convenient location behind Home Depot."

"Doug was a great help in assisting me during my move in and move out. I really appreciated the friendly service that he offers! I kept my apartment items in the unit for 8 months during the pandemic and everything was kept in great condition. The unit itself is also easy to access at your convenience."

"Suzanne was of great help over the phone and got me the unit I needed at an affordable price."

"Doug was very helpful and informative today. Can't wait to get my storage unit!"

"Suzanne was very friendly, helpful, and professional. She took the time to show me my unit, answer all my questions, and explain how everything works. I also appreciated Doug's welcome call. The facility and my unit look wonderful. I expect to be very satisfied with my experience at Life Storage."

"Wonderful service"

"Doug's great. Super helpful with working with my priority for price vs location vs shape in the unit. And was able to help me out with a few options for locks"

"I got my storage unit about two weeks ago. Everything has been great so far. I made my reservation online and the manager promptly got in contact with me to confirm my appointment. Suzanne at the office was really helpful, friendly and answered all of my questions."

"I like it a lot in general as they provide seamless, contactless checkin and checkouts. They also have great customer services. They only thing that stopped me from giving it a 5 star is that they increased my monthly fee a couple months after I put all my stuff in the storage room!!"

"I visited this location a few weeks ago and met with Suzanne. She is knowledgeable and friendly, and after determining what fit my needs and budget, she gave me a tour and showed me the perfect unit. I went back today and manager Doug got me all set with codes and keys. They are a great team and clearly love helping people. Thanks for a 5+ experience!"

"Great place and service, Doug the serie manager , he took excellent care of me, making my rental easy and hassle free, I needed more space and he took care of it all , very professional and one amazing place , highly recommend"

"Rental was a breeze thanks to the friendly staff. They recommend the right size and what I would need to keep my things covered."

"Above and beyond instruction and advice"

"Suzanne was immensely helpful and informative on helping us get moved out of our home! Thank you so much for the help :)"

"Tomlonads’ Location: Suzan and Doug were effective with their follow ups and communication. In the last minute, Suzan found a great unit that just opened up for a good price. Grateful to her personal and timely help. Dough with his natural sense of humor was able to practically guide us with smart storage tips. This is a new and well designed storage unit. Five star for the location. 10 stars for S & D’s personal help - Moses"

"Suzanne was really helpful in showing us around and worked quickly to get us moved in same day."

"I had Suzanne help me pick the best storage for my needs and she was great and helpful!!"

"I only needed the space a short while but manager was very accommodating. Great facility, location and service."

"Doug Cramer was excellent to work with. Had a storage unit for about 6 months. They were easy to get a hold of. Also, they were able to answer all my questions."

"Very clean and well maintained."

"Very clean units, clean and usable bathrooms in the storage facility, Office staff is very friendly and attentive to your needs especially Doug and Suzanne"

"This facility is clean and safe. The entire process was quick and painless."

"Doug was a great help. Great service and friendly environment."

"Superior service"

"Super clean and affordable. They even showed me how to make the best use of my locker."

"Everyone that works here are so friendly. If you need storage come see Suzanne and Doug."

"First class experience."

"Doug was very friendly, patient, and informative. He really knows his job. Also, the place is very clean. Big bang for the buck"

"The staff was friendly from the minute I spoke with them. The place is very clean and Suzanne went above and beyond to accommodate my needs."

"Very satisfying experience. My mothers belongings were safe and secure."

"Got a great deal on a unit. Recommend"

"Clean, safe, and friendly staff. I always feel safe and secure here."

"Used to be 24 hours before they bought out the old storage company. But oh well now you can only be there till 10pm. What a rip off."

"Signed up for a storage unit on-line without any problems. Accessed the facility easily, found my unit, broke the deal and my lock was there. Couldn't have been easier. Would highly recommend Lifestorage."

"Outstanding experience on several occasions with different staff members. Friendly, courteous, efficient. Facility is clean, safety conscious and easy to access. Employees went out of their way to help, particularly Glen (sorry, might have wrong name but I know it started with a G). Thanks for a really positive experience."

"Great, courteous and quick on line, easy check in at very clean, organizef location, thank you to all staff. 8/14/20"

"Excellent staff, clean and cool storage. Very affordable rates"

"Had a very simple and easy process to rent a storage unit. We reserved a unit online and when we arrived, Doug was super friendly and helpful. He walked us through everything we needed to know and made the process very stress free."

"First time using a storage unit facility and I must say I am highly satisfied with this company. Space is clean customer service is excellent. Can’t wait to move my stuff in."

"First time I've ever been there and I was amazed at how comfortable it was inside the building. Easy to navigate and super clean! Was there with a friend to get stuff out of her storage. If I ever needed another room to put things in, I'd definitely go there."

"My husband and I moved our belongings in in November 2019 and it remained safe, in this clean, temperature controlled space until July 2020. We felt safe knowing it was here and our belongings were super easy to access throughout those months when we needed them. Thanks for keeping our stuff safe during COVID-19 until we sold/bought a new home! Great experience!"

"Doug made finding a storage unit stress-free! It was such a smooth and quick process - we were able to find an affordable unit on the ground level and move in the very next day. Doug’s kindness, sense of humor, experience and professionalism made this an easy decision. We are so thankful!"

"Very amazing service from the company especially from Mr. Doug Cramer. Wonderful personality"

"Really nice and clean facility. Prices are also very reasonable and everyone that works there is friendly and professional. Definitely recommend. Even though it's Short Pump the location is very easy to get in and out of."

"Moved in over a year ago and even through the switch in ownership never worried about my things. I had some trouble with my lock and Doug was so helpful! Very enjoyable and friendly! You can tell he enjoys what he does! Thanks for keeping my belongings safe!!"

"Great customer service from Mr Doug. I highly recommend."

"Thank you for a great experience."

"DOUG is a sweetheart. Very Helpful. Hes just a Beautiful Spirit. Thank you so much Life Storage team. The location is perfect and the storage center is always very clean. =
"

"Suzanne was extremely helpful and polite! I would definitely recommend. Facility is very clean."

"Zack was always super informative and polite, giving us every detail and being overall super helpful. The storage units are awesome ways to keep your stuff safe and out of your hair. They're very secure and the dock is well maintained with carts to help you load and unload. Very organized place! Thanks for all your help!"

"Zac and the management at Life storage are horrific.  As someone that works in customer service, I have never been treated so poorly in my life.  I strongly advise you not to rent a storage unit from this company."

"Everything went very well! We had to transfer to a bigger space and Doug really helped us out! He was very accommodating with everything and we are happy we chose this place!"

"Very clean. Great prices and specials."

"Good customer service experience patient, welcoming , explained the process and demonstrated what I need to know and how . The storage facility is clean as well am grateful for this service"

"Very clean and great rental specials."

"Doug the manager is always upbeat. Its obvious he cares about his customers. I always feel welcome and safe and secure."

"Suzanne was extremely helpful, cheerful and fun to deal with. She made me feel like family and that she truly cared about my move. Yay Suzanne! Keep it up!"

"Very pleasant and helpful staff; brand-new storage space."

"I have been using this storage facility for about a year and I have nothing but great things to say! First Doug and Brianna are by far the most courteous staff members and will work very hard with you to keep your storage unit up. Even if I have fallen behind they go over and beyond to help you! Talking to them is like talking to a friend and the rates are reasonable as I have 2 units and pay roughly about $100 a month! I dont have to worry about bugs or pests in my unit bc it is very climate controlled. Best investment I've made in a storage unit!"

"Very nice place. Got a great online special."

"Ive had the best experience so far! The manager Douglas was so kind to me. I got a great deal on my space and its super clean. I rarely do reviews but I did this time."

"Can I give zero stars? I was in my unit when it was Extra Space and never had one issue. However, today I went to grab a box and a mouse ran across the floor. I immediately went down to the office. The lady called her manager (Doug I believe) who stated they have no control over the units and I could put down traps if I wanted to. My entire life is in that unit and I pay good money to have my stuff stored inside instead of outside (where I could have paid much less money). To be told to pretty much screw off is unbelievable. I understand things happen and critters are a possibility but to be told they couldn't care less was astounding. So now here I am at Walmart spending my money to fix a problem that I didn't cause. Awesome. Thanks Life Storage. I can't wait to remove my stuff from this place. I would have done it tonight if it had been possible."

"Very clean. Wonderful staff. Definitely recommend."

"At the short pump location in Glen Allen VA there is a gentleman who is always in the office. He is just awesome! Great customer service skills. Very helpful and nice as can be. I wish I knew his name. Please check my leave date and time and recognize him for a job well done. Customer service is a dying skill but he ROCKS it. Thank you! Claudine"

"The process was very easy and fast and i got a good space for good price!"

"You've been warned... I gave this place a 5 star rating when it was Extra Storage... Not anymore... Since becoming Life Storage, this has been the single worst storage experience of my life by far. I paid 6 months in advance. Four months into my contract, I made a 60 mile round trip to my unit only to find I had been locked out. Called next day - Life Storage apologized, found I was actually paid up -- and agreed to extend my paid contract from Oct. 17 to Oct. 31 because of the inconvenience I experienced. Shortly after Oct. 17, began getting calls from Life Storage that my acct was past due. Maddening! Employee at Glen Allen location actually told me they had already done me a favor by removing a previous late charge. (It was erroneously added at a time my acct was paid several months in advance!) Called customer service... then left message for regional manager... then sent two faxes to the corporate office... then sent email to corporate customer service. FINALLY got an email saying I'd hear from someone in 24 hours. That was 3 days ago. Absolutely no one at Life Storage -- locally, regionally or nationally -- has responded to me. A $20 late fee THAT I DIDN'T OWE was more important to them than maintaining a good paying customer. Worst experience I've ever had with a storage facility. Think carefully before entrusting your property to this Life Storage location."

"Doug was amazing! He did everything one step at a time and escorted me to my unit. He had a great personality and was a joy to work with."

"This was an excellent on boarding experience. Facility is clean and well taken care of. Great prices. Bri was very accommodating and made the experience very easy."

"Super clean. Easy to rent. Bri was awesome."

"Doug is awesome!!!! He ensured that I got transferred into a new unit and walked me up to make sure it was in great condition. He has a wonderful personality and ensures to give customers great customer service."

"I am very satisfied with everything. I have been with Life Storage for almost six months now so I think that says a lot."

"Before life storage took over extra space I felt a lot more secure going into my unit by myself. This was due to the extra level of security when you had to key your entry code in the elevator. For a female Who May come in alone at night I felt secure I knowing that even if someone came in while we the main doors were open they couldn’t get up the elevator without a code."

"The Store Manager Doug at this location was absolutely awesome. He was patient and kind and very helpful. I arrived at the store 5 mins until the closing time and he did not rush me and made me feel very welcomed. Their monthly policy is awskme and the prices are unbeatable."

"Since switching over to Life Storage (when I rented my unit, it was Extra Space), my experience here has been horrible. The last straw happened today when I got to my unit and the lock was mysteriously broken because the facility locked and broke it. They locked the unit because when they bought this facility, they failed to make sure they got their customers payment information and failed to notify me that my autopay was no longer valid with this new company. Save yourself the headache and go with CubeSmart, I never had issues with them!"

"Facility itself is always clean, and I always feel safe. With the recent ownership change, there was a misstep with my account. Doug worked with me to make the situation right. He was friendly, professional, and easy to speak to. Great customer service thus far."

"Great prices and easy access area. Totally recommend!"

"Great service after the change in companies. Really happy with the customer service."

"Doug really helped me with all the necessary changes from the old owners. He was very informative and helpful with the new services available with Life Storage. He discussed all the options with insurance coverage and helped me with creating an account. Doug...thank you again and good luck with your new position"

"Dont store here."

"Brianna was very helpful in getting me set up for a rental. Great customer service. Facility is top notch."

"Very helpful. Explained how my account would change over from a small unit to one twice the size. Great people to work with. Much better that the old management. Thanks."