Self Storage Units near Springfield in Alexandria, VA 22312

"tracey was a good person, she helped me very well"

"This was by far the WORST experience I have ever had dealing with a storage facility. The customer service is DISGUSTING! where do I even begin: The girl working there likes to close early A LOT, I know because I went there two days in a row to find the doors LOCKED well BEFORE the closing time that is posted on the door, site, etc. After getting a unit that was 5x15 I stayed on the phone for over an hour the night I purchased to switch to the bigger 9x10 unit that was bigger, cheaper and HAD THE SAME FIRST MONTH FREE DEAL as the first one I got but was unaware of the second when purchased, the online lady confirmed and I even had a picture of the reservation on my phone. The girl working there tried to "close up shop early" AGAIN only to be annoyed by my persistence when I arrived BEFORE the posted time(look at the reviews I am not the only one this has happened to, apparently it's a trend for the ONLY person that works there, as I was told), but I needed to "show my ID" in order to get the "online pay now no hassle" BS that needed me to come in during this girl's "decided time to open shop" which I can only imagine was if she FEELS like working that day. after SHOWING HER repeatedly the reservation she STILL would not do what I had already had confirmed to be done over the phone the night before with their customer service department. when I asked for a refund in person she said she could not give me one for the already paid amount, so I asked should I call the customer service again and she said "they can't issue refunds" so I asked how to get in touch with the manager and she said he would call me ( I have YET to be called its now 2 DAYS later) she also tried to give me a unit in the BASEMENT instead of the first floor like I was supposed to have, again she was only offering one for "half off" the first months rent even though they advertise something completely different and that I had ALREADY PAID FOR the OTHER one month free special AND I had PROOF of such. This is again the worst storage facility I have EVER dealt with and I am NEVER giving them my business. If you don't want to deal with ASTRONOMICAL BS then I would go elsewhere because "Life Storage" will certainly drain YOUR life and EVERY drop of patience you can muster. Completely disappointed and disgusted with this HORRIBLE experience, DO BETTER."

"I got wonderful service from Regina she gave me all the information I need and more she helped me pick out a unit that was just perfect for me I will be back to purchase"

"Service with a bad attitude. Front desk attendant was unbelievably condescending. They want to make it impossible for you to vacate your unit. They won't tell you what you need to do to make it happen."

"Ive called the location several times and on different dates and the young lady that is there seems to have the worst customer service. I do not get call backs after leaving voicemails and the office staff closes on open days when they want. Only time they answer is if you call back to back."

"Showed up at 3 pm with a uhaul full of stuff and movers I’d hired to assist me. I had called the day before and was assured someone at this location would be available till 6 to get me situated with the storage unit I reserved, but no one was home. Drove to the nearby life storage facility up the street who were helpful in getting ahold of someone to find out that the office employee at this location had in fact left for the day and was not returning. Had to contact Extra Space storage up the street who were luckily in same price range and were able to help me out of the bad situation. I would highly recommend Extra Space instead."

"My brother and I drove almost one hour to see the storage, but they closed earlier than usual! We knocked on the door, and awfully customer service yelled at us for no reason! We asked her to see storage for a short time, but she kept yelling at us and ignored us. We had to drive another one hour. It was so awfully experienced and wasted our time!"

"Alphonso was so awesome 🥰 He called to confirm my reservation 24 hours in advance, He was on time, very accommodating and made sure my experience was exceptional 🤗"

"Hello, i had a great and smooth checking, Alphonso was very helpful, friendly and patient, he gave me all the time needed to find the best options that would work for me not only did he help with the storage in 6457 general green way but also at the 5765 general Washington location too. Am very grateful for his support and his time and i wish there was more staff like him in most businesses. A big huge thank you."

"Alphonso is the best. Made me feel so welcome and was willing to explain everything to me in detail. I’m leaving Public Storage after a horrible time there and after just a short time at Life Storage I’m already so much happier. I’m telling the 7 other people I know with storage units at Public Storage to move to Life Storage ASAP. Thank goodness this place is nothing like Public Storage. And as long as people like Alphonso are here, I will be doing a lot more business with you."

"Clean and safe"

"Came in on a Saturday looking for a unit last minute. J’Lon helped us out, showed us some units and made the overall experience great. His customer service is top notch. I have rented with other storage companies and this is by far the best. I would definitely recommend this place to others."

"This is by far my favorite storage facility and I will definitely be referring people to them. Alphonso made my experience a pleasant one both in person and over the phone. He gladly answered all my questions and helped me find the storage unit that met my needs. Great customer service and great ambience."

"I had a great experience with life storage the process went by quickly. Ja' lon was very helpful, knowledgeable, had a very pleasant demeanor. If you need storage this location would be the one!!!!"

"Great customer service! J'Lon is very helpful."

"Very professional, kind, and accommodating."

"It was a pleasant surprise my storage unit rental experience at Life Storage in Alexandria. The manager, Alphonso, was kind and professional. He takes great pride on his job and his facility. He made my rental process fun and stress free, as I was given all necessary information. The facility in brand new ( opened in December 2020), it provides climate control, bathroom accessibility, plenty of parking, smells and looks nice and clean."

"Excellent facility! It is always clean and well-maintained. Could not ask for a better storage location."

"Alphonso, is a wonderful person with great customer service!! It's not too often that you walk into a place and expect to have someone greet you with such enthusiasm and friendly customer service. I appreciate greatly how certain questions I had to ask he thoroughly answered without hesitation coming to this location and being assisted in the way that I have has made me a permanent customer. I highly recommend this facility it is very clean and up kept I feel safe storing my personal belongings here as I feel like the employees care about how things are ran. Thanks again!"

"Great service and very friendly."

"Thank you Alphonso and J’Lon for the great custom service!"

"I had an issue in my storage unit, but Alphonso was extremely helpful and provided stellar customer service."

"Thank you Alphonso! Wonderful experience working with him, very knowledgeable."

"Alfonso helped out greatly and was very professional."

"Great service! Alphonso provides excellent customer service! The facility is clean and well maintained. 24/7 is super convenient. Highly recommend"

"Alfonso was GREAT! And the space is wonderfully kept…brand new facility that really shows well! The onboarding was seamless and efficient- he had my paperwork ready to go when I walked in! Literally made what has been a headache in years past a smooth process. Great location, superb placement and a sparkling new unit. Really glad to have made the switch! Thanks Alfonso!"

"alphonso was great! glad i came here :)"

"New facility and very clean..nice staff..but they are having issues with the climate control....cooling and humidity to be specific. I've been there when it was too hot and humid inside. I purposely chose this place because it was advertised as a climate controlled facility but I'm starting to get concerned. I have put digital thermometers in my unit to keep track of temperature and humidity extremes and they do not stay within acceptable bounds."

"I had some questions about the store, and Alphonso answered them perfectly!"

"Alphonso was very professional!"

"Alphonso was very thorough in his explaining of how to get a storage unit. Since I’ve never had storage before I will definitely be back to store at this facility! Very recommended!"

"super nice staff and fast service"

"He was great helping us move inside"

"Excellent support setting up the unit."

"Great customer service! Alphonso was very helpful and made sure all my questions were answered. This place is clean and new."

"I NEVER leave reviews, but someone has to let others know how bad this place is! I would give this place 0 stars if possible. We are a military family that just moved to the area and this place has been the absolute worst to work with. We were supposed to be able to rent one of their moving vans for our first haul of things. We called and called every single day (multiple times a day) to reserve the van and no one EVER answers. After a week, and multiple voicemails, we FINALLY got a call back and scheduled a 10:30am pick-up for a weekday. My husband took the day off work, and when we drove to pick it up, the gentleman working the counter was wildly unhelpful and rude (8/13/2021). He said this was his first day here and that he would never be coming back, so he was not willing to let us take the van. He said we could come back at 2:00pm, when he was at the storage unit that keeps the van parked there (even though it's literally right down the road). We have someone coming to assess the damage done to our household goods during the move at 2:00pm, so this is not going to work. This place is honestly terrible. I know it's cheaper than some other storage places in the area but there is a reason for that. Spend your money elsewhere."

"Great fast service. Hopefully the climate control get fixed soon so I don't have to move to another place"

"Alphonso Stewart is excellent Services!"

"Alphonso is the best! Great service. Immaculate facility!"

"so nice"

"This place is the best!"

"Alphonso was excellent. He made the entire process simple for someone who has no experience with storage units. I feel I was extremely fortunate to find Alphonso and Life Storage!"

"Very friendly and professional"

"This place is clean, efficiently run, and seems secure. The manager works hard to keep it sparkling and it shows. I highly recommend this unit."

"Cleanest property I’ve ever seen - spotless and nice."

"Horrible experience, I’m moving my stuff from here as soon as possible. The manager Alfonso is horrible, rude and unprofessional, extremely disrespectful dealing with him is the reasons we are moving out from Two storage units. The pl as e usually dirty or flooded because of Alfonso lack of care and poor management skills."

"Alphonso was excellent. He showed me all the storage options and matched me with one I’m pleased with. This facility is immaculate and state of the art. I was very pleased with my experience at Life Storage."

"Great experience"

"Very helpful and easy to rent and continue to use my unit at any time."

"I cannot tell you how grateful I am to have found this storage location. This past Saturday I was set to find a new storage unit as my previous one was irresponsive to replacing the light bulbs all along the hall of the unit, kept increasing the prices significantly every 6 months, and I was so over it. Low and behold, I walk into this location and meet Alphonso - who went above and beyond to answer many of my questions and get me situated. Thank you Alphonso! I'd also like to add that there is a review either for this location or the one nearby that mentions charges for automatic payments each month - I confirmed that that is not accurate whatsoever. Also, if you have a homeowner's insurance policy, it likely already covers the insurance you need here (of course, verify that with your provider), so that is only an added cost if you do not already have personal property insurance."

"Alphonso was helpful and informative. It was an easy and quick experience to get our storage unit!"

"Alfonzo was such a pleasure to work with. He was professional, patient and knowledgeable in answering all my questions. Excellent customer service that for some reason is not customarily a goal for most storage rental companies. I highly recommend his location on General Washington Drive, Alexandria."

"Alphonso and Pedro were very professional and polie."

"Just had the greatest experience with your manager Alfonso over at your  Bren Mawr  location. Friendly knowledgeable and very helpful in picking out the correct size storage unit. I will be using and recommending This Life Storage because of Alfonso. He's a credit to your company."

"From the very beginning, the manager, Alfonso, was over the top considerate and helpful. I did not know what size unit I needed and I drove him crazy. He stayed patient with a smile on his face, and I never thought getting a storage unit would be fun, but Alfonso rocks!"

"alphonso he’s a great and very helpfully"

"Great service, management was fantastic and answered all the questions I had without issue! Would definitely recommend."

"Alphonso's customer service is top notch."

"I stopped in to get some info on renting a storage unit and the customer service was outstanding."

"Outstanding Service"

"Alfonso is the best at customer service! He was able to help is with the right sized unit and ensured that we got the best possible fit and unit for us. The facility is clean and meant with 24 hours access, moving carts. Great experience!"

"Alphonso was wonderful! He provided us with a great and easy process and customer service!!"

"Got great service from Alphonso when I purchased moving supplies today. He was very knowledgeable and friendly!"

"Alphonso was very helpful. Appreciated his calmness as I had been very stressed during my packing and moving."

"Alphonso took care of all of our needs and exceeded expectations! He help find the perfect storage. Life Storage is a new facility with great accommodations."

"Awesome customer service and help. Would highly recommend."

"Alfonso was incredibly helpful and the facility is brand new."

"The manager provides excellent and professional customer service. If you're looking for a place to hold your items for a time try this location."

"Excellent customer service!! Alphonso gave us a tour and helped us pick the right size based on our need. Offer is best in town for a new place!"

"Alphonso was a great help in setting up the account for our mew storage unit. Easy, fast transaction."

"Alphonso, is an absolute fantastic manager. Friendly and knowledgable, pleasure to work with. I have had many storage units over the years, and this has been my best experience yet!"

"This was our first time using a storage which comes with a little bit of anxiety but I was lucky to find out about Life Storage and luckier to work with Alphonso. His help, information, and hospitality really made a difference and made this a very positive experience!"

"Alphonso offered incredible customer service and showed us everything we needed to set up our storage unit. The facility is brand new and everything is in great condition. Great place to store your items!"

"Great facility and Alphonso the manager at the location has been great to work with."

"Such a pleasant experience with Alphonso"

"Amazing amazing customer service experience I had at this location. Alphonso was such a big help in getting me a storage unit."

"Alphonso is very professional! Thank You!"

"Alphonso is the man! Thank you for the great support."

"Alfonzo was great and made everything super easy for check-in and set-up!"

"Alphonso was AWESOME!!!"

"Alphonso is awesome"

"Alphonso is the best"

"Very professional service"

"Great job"

"Alphonso was busy running between two stores and still was very helpful and had a positive attitude. Thank you!"

"Love the cleanness of the storage, the 24 hour gate. The bathrooms are clean everyday, and staff very helpful."

"Alphonso was great! Great new storage facility"

"Alphonso did a fantastic job getting me set up with my first storage unit rental. He explained everything really well, and answered all of my questions and concerns. He and his team maintain a very clean and professional facility with all the amenities you might need. The location has been around since December of 2020 and you can see the hard work they put in to maintain order and cleanliness. I highly recommend them for any first time renters."

"Alphonso was extremely helpful and patient. He was very thorough and knowledgeable. He even stayed after hours to ensure I had access to my unit. I definitely recommend this facility."

"I have 2 units at Life storage. ANDREW helped me out a lot. This company must really be lucky to find such a valuable employee, so helpful!."

"Friendly professionally customer service Clean organize neat secure place"

"My move took 3 days and a few trips to Life Storage it was extremely stressful not knowing exactly how much stuff I had until I packed it all up. Dennis at Life Storage made my life allot simpler. First I reserved a 5'X 10' online, then when I got to the facility Dennis helped me to downgrade it to a 5'X 5' because online they don't tell you about the addition $14 - $16 monthly insurance charge on top of the monthly fee. Then the next day when the movers came, their entire truck was filled and I still had things left so I felt I needed an additional 5'X 5' unit which Dennis found me one close to the first unit. The move took all day until about 3:30pm and I called Life Storage to ask what time they close and Dennis answered and told me 4pm. I was in the middle of moving things in my personal vehicle and told Dennis I couldn't make it there until 4:15pm to pick up the Life Storage Van I reserved. Dennis stayed late just to make sure I was able to get the Van. The next day I was able to combine the contents of my 1st storage unit into my second unit and Dennis helped me to cancel the first unit. Dennis went above and beyond what was required from his job to ensure my accommodation needs were met. Dennis definitely portrayed exemplary customer service skills and I will definitely recommend anyone moving to the Alexandria area to give Life Storage a call if they are in need of storage. Thank you Dennis, its people like you that define the term "Customer Satisfaction.""

"The space being brand new and so clean and modern was a surprise when I saw the online price. However, I want to mention one big negative about the facility, the loading area is one a very serious slope which causes any dolly or cart to roll away and secondly the ground lip on the sliding door entrance is massive, making it extremely difficult to roll a cart over and into the building."

"Great place. Service is outstanding. The hispanic man was very patient and considerate."

"Good service. Young man very helpful and patient."

"Good people and a nice facility"

"Great customer service and great location. Very helpful guy upfront."

"Great storage location the gentleman that was attending to us was very polite and knowledgeabl."

"Tracy was soo helpful and such a nice lady. Will definitely be using this storage facility"

"Came to see the place. We have moved here from New York seeing what chooses we had. I like the facility staff is professional."

"I like the building new. Workers very nice and modest. Will tell friends about place"

"Absolutely the Worst customer service. Never complete work orders. Can't provide the status. Rude and lazy. Looking for a new unit."