Storage Units near Victory Gardens in San Marcos, TX 78666

"Great service"

"Was there last week to pick up information the associate that helped me was Hilda very thoughtful and informative"

"I've had a unit here just shy of 1 year. Due to 1 short move out of state, a breakup, and downsized living, I've rented from 4 (ATX area) companies over the past decade. So I've been around the storage block. I never review on a whim and if you read my other reviews, you'll see I love to give raving reviews when such experiences are had. It's just not the case here. FACILITY - 3.5-4 stars I'd say this place gets 3.5-4 stars for facility, as I haven't had any issues with bugs. My prior storage unit provided dolly's and had 24-hour access which was immensely helpful. This place offers neither. CUSTOMER SERVICE - 1.5 stars I had a good initial experience renting my unit. Hilda was very friendly and the process smooth. Thanks to COVID my finances have changed and due to a new paycheck schedule (and amount), I'm occasionally unable to meet the due date for this bill. Never have I NOT paid, but some months I have no choice in being late. EVERY OTHER account I hold (car, rent, cc, even tolls!) has been very helpful and willing to work with me. The store manager Mickey is unwilling and in the few times I've conversed with him over the phone, he's spoken in a condescending manner. I've paid my late fees over the past year, no questions asked. This month I had a personal matter coincide with my bill. Given my compliance with fees, I thought perhaps they'd forgive 1 month if I explain. The conversation was uncomfortable from the start, and his responses disparaging at best. i.e., Me: "Hello, my rent is late." (I explain my personal matter but before finished)-- Him: "Nope we can't. What's your unit number?" Me (embarrassed): "I'm blanking out, it's 180-something" Him: "We don't even have units that go to that number, heh (silence)." Me: "Perhaps I've called the wrong location?" Him: "I don't know if you've called the wrong location..." -- Me: "OK it's the right location, last name is **" Him: "No account under that name." I do indeed have a unit here so I'm not sure why he said no account popped up. I rummaged to find my unit number, paid my bill + insurance + $21.60 late fee. He was happy, we said our goodbye's. And so there you have the late fee saga. I do feel bad giving a low review. I'm a believer in second chances when it comes to customer service, as we never know what someone else is going through at any given time. Unfortunately, after 1 year with this Life Storage, it's how I feel."

"Great customer sevice. Hilda is very friendly. Fast amd easy process"

"I use this facility for my business. Mickey is very professional and always has a great price to offer whenever I need storage. I highly recommend LifeStorage for your storage needs."

"Had great service experience with Hilda and Mickey even as I was stressed with moving my things into storage with a little 👶baby. Hilda is a great help for Mickey...I noticed he gets real busy there..."

"I visit the store today, shopping for Prices and your employee was very attentive and very helpful I can honestly say if I decide I need the storage services,,this will be the place I would do business with.."

"Setting up my storage unit was way easier than I'd thought it would be. Mickey was a great help. He literally and figuratively walked me through everything and made sure I understood."

"Awesome staff and reasonable pricing. Also have all your packing needs. Would highly recommend."

"Very reasonable, clean and awesome customer service! Highly recommend"

"Always come here for my box and packing needs. Highly recommend and the employees are friendly and welcoming!"

"I loved my experience the staff was excellent and very helpful. My contract was fast and easy and the employee was awesome."

"Manager and Assistant Manager were exceptional in customer service and made the rental process seamless and accommodating. Location is clean and easy to maneuver around!"

"only left bc i require a 24 hr access facility at this time."

"***** DO NOT STORE HERE*****"

"I highly recommend this place. Awesome customer service and nice and clean storage space."

"I have a unit at a different Life Storage location in San Marcos where it has been a negative experience from day one. Mickey went above and beyond to rectify the situation at the other location. Which, by no means, was he obligated to do. Mickey not only takes pride in his personal Life Storage business, but the entire corporation. He exemplifies traditional values and helping your neighbor. Thank you Mickey for truly caring about others!!"

"We have had a storage unit here for years. Mickey, Hilda do fantastic job in keeping the area clean and organized. Never have we ha d any problems with our unit. But if anything has ever been needing our attention they quickly contact us and make us aware of what we need to do."

"I've been storing here in the same unit for a year now. The rates over the course of the year have increased three times and without notice. You find out when you pay your bill. I really wish there were more options in San Marcos for storage in large units, but this place is one of the only ones you can comfortably drag a trailer through."

"The Best Place to put all your things away and the Service is =M Great!!!"

"Great service! I enjoyed working with Hilda and the other Manager. Would highly recommend to everyone"

"Mickey baker was very nice throughout the moving in process. Great service I 100% recommend!"

"We had a very pleasant move in, Hilda was great, she made everything go so smooth. A great asset to your company to say the least. Thanks again"

"I came in to inquire about the units that were available and found Mickey to be very professional, courteous and knowledgeable. Thanks for all the help!"

"I have been with Life Storage for a few years now, with both outdoor and the climate controlled building.  The staff is always very helpful and knowledgeable."

"Love Hilda Balli!! Thank you for everything in the past year!! Your the best! Charles and stefanie Niesen. Never have had a problem with security. She's always calling a few days before the due date making sure we know that we are due. If you need a storage this should be your 1st stop!!"

"Great customer service"

"Very. Clean and secure."

"Hilda and Mickey from San Marcos were really great! Very Professional and went the extra mile to help me out! I definitely recommend life storage in San Marcos."

"Good size unit for pricing good hours micky and Helga were professional loved it the year i was there."

"Thanks for helping me out with this hectic and last minute event"

"I rented a small climate controlled storage space for the summer while I was out of town. Very easy to move into the unit and Hilda was very helpful with all the paperwork. I was able to use the storage truck for free (I topped off the tank) and that made my move much easier transporting bulky furniture. Overall very pleasant and straightforward experience"

"Mickey and the Team are above and beyond helpful. We are long time renters and will continue to be. Keep up the great work Team!"

"Will never go again. Worst customer service and NOT VERY UNDERSTANDING."

"Awesome place for a storage unit. Very reasonable and helpful."

"I highly recommend this facility and location! Mickey is wonderful to work with, great service and attention to detail."

"Hilda was very helpful! Got me a great storage unit during peak season and showed me around"

"Mickey has always been extremely helpful whenever I needed help or a question answered. Great staff. I was with them for years and highly recommend them to anyone I meet who is looking for storage space."

"Mickey was extremely helpful and so nice! Every time I needed anything from the office he was there to help. I even had an auto payment problem and he couldn't have been better on helping me deal with that!"

"Excellent friendly staff. 24hr access. Very accommodating. Clean facility. Right off the highway."

"Location worked well for me. No complaints on my end. Everything worked out just fine!"

"Mickey was incredibly kind and helpful to us! It was a humid day and he gave us a cold water bottle. Great customer service and prices."

"The store manager Mickey Baker has they best customer service."