Customer Reviews - Life Storage #196, San Marcos
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We at Life Storage want to maintain the best storage facilities in San Marcos, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
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- Overall Rating for Life Storage in San Marcos (#196)
4.91 out of 5
based on 48 of our most recent Reviews
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- Sandy from Livingston, TX
5.0 out of 5
"The agent was wonderful and very helpful. It was a nice swift and seamless process."
December 11, 2018
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- Billye from Camp Wood, TX
4.8 out of 5
"She was very helpful and had everything ready for us. Loved having the dollys there to help with move in."
June 17, 2018
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- John Paul from San Marcos, TX
5.0 out of 5
"Mickey went above and beyond to make sure we understood everything. He exceeded our expectations."
March 17, 2018
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4.9 out of 5
"Everything turned out just fine I did ask the associate how much grace. We have on our payments in case I've got caught out of town and didn't get there on the exact day and couldn't get a clear answer on that other than that everything was perfect."
September 19, 2017
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4.4 out of 5
"I was called by the manager before I was even off the line with the customer service rep that helped me set up the reservation. Then, he followed up with me again later in the week to confirm the reservation was still needed. Wasn't expecting that!"
August 31, 2017
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- Eliza from San Marcos, TX
4.8 out of 5
"My only dissatisfaction is with the size of my unit. It is an odd shaped unit so I can't seem to figure out how they come up with it being a 5x10"
January 24, 2017
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5.0 out of 5
"I believe Micky is really a sweet man and has always been there to help us. We had to get a small storage for my dad so he got them as close to ours as possible. There are not many people like that left in the world and I would totally recommend him to anyone.
Thanks for all you do Mickey"
April 25, 2016
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- Fidel from San Marcos, TX
5.0 out of 5
"Mickey and staff are always great..would not go anywhere else "
April 23, 2016
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5.0 out of 5
"I have had unit at this location for years and love everything, staff,location and price!"
April 16, 2016
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5.0 out of 5
"We had a great experience renting from Uncle Bob's [Life Storage]. I understand the reasons that this was necessary, but less paperwork to complete would be nice. Perhaps your staff could fill out all of the necessary paperwork via the information provided on the online application. Doing that would make check in much easier and quicker. Your staff were courteous and very helpful so I would rent again and or recommend family and friends. "
March 23, 2016
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5.0 out of 5
"It was perfect. Definitely will be back for my storage needs. Also will recommend to friends. "
February 28, 2016
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5.0 out of 5
"The associate was very helpful, answered all our questions and made us feel very comfortable renting from Uncle Bob's [Life Storage]. "
February 24, 2016
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5.0 out of 5
"I had a wonderful experience with the initial associate I dealt with and another when I went to close my account. I only needed storage while we were in escrow, otherwise I would be happy to continue renting."
January 25, 2016
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5.0 out of 5
"I loved that the truck was free the first time and very reasonably price the second time. It was available when I needed it."
January 25, 2016
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- Loretta from San Marcos, TX
4.7 out of 5
"not to my knowledge. It served its' purpose especially after having experienced two historical floods."
January 23, 2016
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- Marqrita from San Marcos, TX
5.0 out of 5
"Willie was great. He works fast and handled all of our questions. Uncle Bobs storage was there when we needed you the most. "
December 26, 2015
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- Tiffany from San marcos, TX
5.0 out of 5
"Im a long time customer and I love the place and all the staff yall are wonderful and I would recommend uncle bobs storage to anyone whos lookin for a place to put their stuff thank you uncle bobs storage "
December 24, 2015
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- Scott from Lewisville, TX
5.0 out of 5
"I needed a storage unit like my life depended on it and I was not disappointed. Quick, painless, and pleasant."
July 28, 2015
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4.7 out of 5
"I am please so far, but I have only been into the unit one time, so far."
April 27, 2015
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5.0 out of 5
"not the lowest price in town, but you get what you pay for!"
March 31, 2015
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- Sheila from San Marcos, TX
5.0 out of 5
"I was amazed at how available, on a personal level, your staff was. Moving is so stressful and Alex understood and helped in every way that she could. She actually turned my negative experience into a "WOW!!! I wish I could do that again!!" Thank you!"
January 23, 2015
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5.0 out of 5
"Mickey seems to be a very diligent and focused manager/operator he is always around and the place looks clean and organized.
Also - I just set up an account on-line to change my credit card info and that went real well - nice simple site that worked quickly and well! Good job!"
November 19, 2014
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5.0 out of 5
"All the employees were always friendly and accomodating, especially, the main manager. Thanks for everything !!!!"
October 23, 2014
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- Brenda from Wimberley, TX
5.0 out of 5
"I thought how kind it was that the manager told me I could bring my dog into the office out of the heat. On a different day when I was on site cleaning my RV an attendant came by in a golf cart and offered me water for me and for my dog."
September 26, 2014
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4.4 out of 5
"The units could probably stand to be a bit better shielded from the elements. I can see outside between the floor and the wall, my things were always covered in dirt and leaves, and some metal things started to corrode."
September 23, 2014
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- Yvonne from San Marcos, TX
5.0 out of 5
"Your staff at the 1620 S. Interstate 35, San Marcos, Texas 78666 location are outstanding. Always friendly and professional at all times. Willing to go above and beyond. Great staff!"
August 28, 2014
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5.0 out of 5
"I've mostly interacted with one employee on all of my visits, I believe his name is Heath. I believe him to be an asset to your organization. He is always courteous, willing to answer any question and more than pleasant. "
August 25, 2014
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- Leesa from San Marcos, TX
5.0 out of 5
"Mickey and his staff are just wonderful. I felt very secure leaving my items there. They just were awesome everytime I needed anything. Also - they were always ready with a cold bottle of water when I had to be working there in the unit. I would recommend them to everyone!"
June 23, 2014
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5.0 out of 5
"I was extremely impressed by the friendliness of the staff and the overall service provided, I have already suggested to other people that they should use bob's in the future, and i surely will as well. "
June 23, 2014
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- Tyler from San Marcos, TX
5.0 out of 5
"The staff was friendly and helpful. We had a big truck to unload and it took a few hours in the heat. He brought out water for us which was unexpected and extremely thoughtful. "
June 20, 2014
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4.4 out of 5
"HAD TO WAIT FOR SERVICE ONLY ONE PERSON
AND VERY BUSY DID THE BEST HE COULD"
May 29, 2014
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- Tonja from Buchanan Dam, TX
5.0 out of 5
"Heath was always helpful. Even called us to tell us we forgot to lock our outside locker properly and worked with us to solve the problem. We were 3 hours away and he helped us greatly. Excellent employee!"
May 23, 2014
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- Melissa from San Marcos, TX
5.0 out of 5
"my only complaint is the auto lighting in the climate control- if I am trying to move stuff in and don't walk by the sensor it shuts off in the middle of me finding something or moving etc and it is a pain to have to walk to the sensor to get the light on. It would be nice to have a timer or something to give you 10-15 mins vs 3-5 mins for the light to shut off"
May 16, 2014
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- Fernando from San Marcos, TX
5.0 out of 5
"Our visit to Uncle Bob's [Life Storage] was Awesome. very friendly and very helpful. Manager Mickey was the best."
April 25, 2014
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- Erica from San Marcos, TX
5.0 out of 5
"Customer service was outstanding,they also took the extra step to help our move easier.Thanks for the free truck rental.Customers really enjoy this option due to all the money that we have to spend when moving."
April 24, 2014
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5.0 out of 5
"I love all you have done for me =0) I can`t thank you all enough =0) You have always been there for me in time of need and you all are a blessing. Thank you all fro all you do.. I am blessed and thankful. Terri.."
April 14, 2014
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- Rebekah from San Marcos, TX
5.0 out of 5
"We are so pleased with our experience at Uncle Bob's [Life Storage]. The employees are incredibly helpful and polite, and remember us when we stop by. The rates are reasonable, and the storage options diverse. The facility is excellently maintained. Every interaction has been carried out efficiently and effectively. We couldn't be happier!"
April 09, 2014
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- Joshua from San Marcos, TX
5.0 out of 5
"GREAT JOB TO THE UNCLE BOBS IN SAN MARCOS CLOSEST TO PLUCKERS. THE STORE MANAGER HELPED ME OUT AND I WAS VERY IMPRESSED WITH HOW EASY THE PROCESS WAS.AFTER WE LEFT, MY GIRLFRIEND AND I KEPT TALKING ABOUT HOW NICE HE WAS AND VERY KIND. IT IS RARE I DO THESE SURVEYS BUT EVERYTIME I HAVE INTERACTED WITH THIS STAFF I HAVE BEEN AMAZED. GREAT JOB GUYS KEEP IT UP!"
March 26, 2014
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- Lee Roy from Sugarland, TX
5.0 out of 5
"We were shown around the facility and the inside of several available spaces so we could best determine which we wanted to rent. We are given detailed cost overviews of each option available and had a space rented within moments of our choice. The manager offered us cold water upon our arrival and while we were actually moving our belongings into the space. He was very friendly and helped in every way that he could. I think that I will rent from Uncle Bob's in the future if ever I needed to and a location was nearby. This is a really top notch operation!"
February 26, 2014
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- Angela from San Marcos, TX
4.1 out of 5
"Front parking is very limited. Any plans to expand?"
February 26, 2014
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- Jerry from San Marcos, TX
5.0 out of 5
"staff has been extremely helpful. lighted units would be helpful."
February 25, 2014
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5.0 out of 5
"I am very happy with Mickey, who is always courteous and attentive. The entire facility is spotless. I would recommend Uncle Bob's Storage to anyone who is in the market. Thank you for your professional work! "
February 03, 2014
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- Kathy from Fort Worth, TX
5.0 out of 5
"I can say this much, they are so friendly every time I go there. He greets you in a professional manner and always ask " would you like a bottle of water"
I recommend anybody who is looking for storage Uncle Bobs is the beat!!!"
November 17, 2013
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- LeAnne from San Marcos, TX
5.0 out of 5
"Heath is exceptional in his professional and helpful demeanor. "
November 16, 2013
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4.4 out of 5
"The only complaint I have is when I wanted to downsize from a 5x15 to a 5x10 I was always told none were available."
October 23, 2013
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5.0 out of 5
"I was always treated with kindness and courtesy. Water was always offered to me which here in Texas was always welcomed.
I had no problems whatsoever and have recommended Bob's Storage to anyone looking for a storage unit. And if I ever need one again I will not hesitate to return."
September 24, 2013
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- Geraldine from Wharton , TX
5.0 out of 5
"Very professional and well maintained. Will definitely use again."
September 03, 2013
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- Cathleen from San marcos, TX
5.0 out of 5
"I am a very happy & satisfied customer. Thank you for asking my opinion."
September 02, 2013
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