Self Storage Units near Victory Gardens in San Marcos, TX 78666

"Terrible experience in dealing with the inept store manager. Went in to transfer a unit from a friend to us and first were told he couldn't do any paperwork today because his printer was not working. When we told him we had come from out of town to handle this he said we should have called first"

"Hilda is great !!"

"Mickey and Hilde took great care of me. They were kind, communicative, and always helpful. First time using a storage unit, and the whole experience was positive and hassle-free. The facilities were ALWAYS clean, the premises are secure, and the vacate process is very simple. 100% recommend."

"We rented two units to store our entire home- one climate controlled and a larger one for all of our remaining belongings. Micky and Hilda were amazing. They were so helpful and made the transition during our moves uncomplicated and professional. I thoroughly recommend them to anyone needing storage. They will take great care of you!  Thank you Micky and Hilda!"

"Very nice customer service. Fair prices."

"Store manager Mickey was super helpful in assisting me in finding a storage unit and answering all of my questions. All staff were helpful and professional. Facility well maintained."

"Very professional, great location! Very much appreciate the service I received. I plan to use life storage again in the future!"

"This storage Unite # 196 is San Marcos best. *Hilda Bali*** and Mickiy Baker**** The greatest has been the most greatiest ALL THE YEARS Ive been utilizing the unites since 2008 Please reward these two staff. Please Edna Peterson unites 423 years here 10 plus years 410 38"

"I walked in on July 8th and explained to Mickey that I'd be moving my stuff out on the morning of August 13th. He said there would be a 5 day grace period AFTER the 8th and I'd only have to pay for one month of rent. I would've never rented the unit if this WAS NOT the case. This morning I had to pay another $150 to get my things out because my 5 days was up. I explained my entire situation to Mickey and he said I'd be fine. Just such a slimy move by them. They know exactly what they did and made a college kid fork over $150 just to get his things and go when we had talked about this exact situation a month prior. Never go here unless you want to be scammed."

"Arrived after closed and Hilda was kind enough to reopen the storage and took very good care of myself and my friends as well as fast!"

"You did an excellent job! Thank you"

"This is a professionally run facility; our climate controlled space was always at an acceptable temperature, clean and easily accessible. Our standard space was the same. The rental process was seamless, and the company provided immediate and thorough information about how to access the property, a map to my units, and instructions for online payment and management which was convenient and worked with no issues. Checkout was equally straightforward. Finally the staff at this location are friendly and helpful, always able to answer questions and ready to assist. I would definitely use this location again."

"I had a unit here for over a year. I just cleared out. Due to moves, I've rented from 4 (ATX area) companies over the past decade+. So I've been around the storage block. I never review on a whim and if you read my other reviews, you'll see I love to give raving reviews when such experiences are had. It's just not the case here. FACILITY - 3 stars 3.5 stars for facility, as I haven't had many issues with bugs. My prior storage unit provided dolly's and had 24-hour access which was immensely helpful. This place offers neither. CUSTOMER SERVICE - 1.2 stars I had a good initial experience renting my unit. Hilda was extremely friendly and the process smooth. I really liked her a lot! When COVID hit, my finances changed and due to a new paycheck schedule (and amount), I was occasionally unable to meet the due date for this bill. *Never have I NOT paid, some months I just had no choice but to be late. I didn't complain but did have to deal with their daily calls and voicemails to remind me I haven't paid. **Side note—EVERY OTHER account I hold (car, rent, cc, even tolls!) has been very helpful and willing to work with me and my new income schedule. The store manager Mickey is unwilling and in the few times I've conversed with him over the phone, he's spoken in a condescending manner. A few months ago I had a personal matter coincide with my bill (oddly enough it happened to be on my Birthday as well). Given my compliance with fees, I thought perhaps they'd forgive 1 month of late fees if I explain. The conversation was uncomfortable from the start, and his responses disparaging at best. i.e., Me: "Hello, my rent is late." (I explain my personal matter but before finished)-- Him: "Nope we can't. What's your unit number?" Me (embarrassed): "I'm blanking out, it's 180-something" Him: "We don't even have units that go to that number, heh (silence)." Me: "Perhaps I've called the wrong location?" Him: "I don't know if you've called the wrong location..." -- Me: "OK it's the right location, last name is **" Him: "No account under that name." I do indeed have a unit here so I'm not sure why he said no account popped up. I rummaged to find my unit number, paid my bill + insurance + $21.60 late fee. He was happy, we said our goodbye's. And so there you have the late fee saga. I do feel bad giving a low review. I'm a believer in second chances when it comes to customer service, as we never know what someone else is going through at any given time. Unfortunately, after over a year with this Life Storage, it's how I feel and it's what I experiences here."

"Mickey was great and fast! Really appreciate him!"

"Mickey Baker, the store manager, is very helpful, knowledgeable, and courteous. He explained the process clearly. I feel very confident that I made the best choice to rent a storage unit at this facility."

"Great storage area! Been a member since 2016."

"Mickey provides great customer service. Will definitely recommend this life storage location!"

"Very helpful service, clear and concise. Friendly staff that showed us the units and prices, in and out in about 20min. Very kind man at the service counter :)"

"My experience at Life Storage was exceptional! Mickey and Hilda were very pleasant people to work with, such a user friendly environment! If I ever need a storage unit in the future, I will be back!!"

"Hilda was very quick, friendly and professional. We need more like her!"

"Mickey was great to work with when I went in for a storage unit. He gave service with a smile."

"Great service"

"Was there last week to pick up information the associate that helped me was Hilda very thoughtful and informative"

"I've had a unit here just shy of 1 year. Due to 1 short move out of state, a breakup, and downsized living, I've rented from 4 (ATX area) companies over the past decade. So I've been around the storage block. I never review on a whim and if you read my other reviews, you'll see I love to give raving reviews when such experiences are had. It's just not the case here. FACILITY - 3.5-4 stars I'd say this place gets 3.5-4 stars for facility, as I haven't had any issues with bugs. My prior storage unit provided dolly's and had 24-hour access which was immensely helpful. This place offers neither. CUSTOMER SERVICE - 1.5 stars I had a good initial experience renting my unit. Hilda was very friendly and the process smooth. Thanks to COVID my finances have changed and due to a new paycheck schedule (and amount), I'm occasionally unable to meet the due date for this bill. Never have I NOT paid, but some months I have no choice in being late. EVERY OTHER account I hold (car, rent, cc, even tolls!) has been very helpful and willing to work with me. The store manager Mickey is unwilling and in the few times I've conversed with him over the phone, he's spoken in a condescending manner. I've paid my late fees over the past year, no questions asked. This month I had a personal matter coincide with my bill. Given my compliance with fees, I thought perhaps they'd forgive 1 month if I explain. The conversation was uncomfortable from the start, and his responses disparaging at best. i.e., Me: "Hello, my rent is late." (I explain my personal matter but before finished)-- Him: "Nope we can't. What's your unit number?" Me (embarrassed): "I'm blanking out, it's 180-something" Him: "We don't even have units that go to that number, heh (silence)." Me: "Perhaps I've called the wrong location?" Him: "I don't know if you've called the wrong location..." -- Me: "OK it's the right location, last name is **" Him: "No account under that name." I do indeed have a unit here so I'm not sure why he said no account popped up. I rummaged to find my unit number, paid my bill + insurance + $21.60 late fee. He was happy, we said our goodbye's. And so there you have the late fee saga. I do feel bad giving a low review. I'm a believer in second chances when it comes to customer service, as we never know what someone else is going through at any given time. Unfortunately, after 1 year with this Life Storage, it's how I feel."

"Great customer sevice. Hilda is very friendly. Fast amd easy process"

"I use this facility for my business. Mickey is very professional and always has a great price to offer whenever I need storage. I highly recommend LifeStorage for your storage needs."

"Had great service experience with Hilda and Mickey even as I was stressed with moving my things into storage with a little 👶baby. Hilda is a great help for Mickey...I noticed he gets real busy there..."

"I visit the store today, shopping for Prices and your employee was very attentive and very helpful I can honestly say if I decide I need the storage services,,this will be the place I would do business with.."

"Setting up my storage unit was way easier than I'd thought it would be. Mickey was a great help. He literally and figuratively walked me through everything and made sure I understood."

"Awesome staff and reasonable pricing. Also have all your packing needs. Would highly recommend."

"Very reasonable, clean and awesome customer service! Highly recommend"

"Always come here for my box and packing needs. Highly recommend and the employees are friendly and welcoming!"

"I loved my experience the staff was excellent and very helpful. My contract was fast and easy and the employee was awesome."

"Manager and Assistant Manager were exceptional in customer service and made the rental process seamless and accommodating. Location is clean and easy to maneuver around!"

"only left bc i require a 24 hr access facility at this time."

"***** DO NOT STORE HERE*****"

"I highly recommend this place. Awesome customer service and nice and clean storage space."

"I have a unit at a different Life Storage location in San Marcos where it has been a negative experience from day one. Mickey went above and beyond to rectify the situation at the other location. Which, by no means, was he obligated to do. Mickey not only takes pride in his personal Life Storage business, but the entire corporation. He exemplifies traditional values and helping your neighbor. Thank you Mickey for truly caring about others!!"

"We have had a storage unit here for years. Mickey, Hilda do fantastic job in keeping the area clean and organized. Never have we ha d any problems with our unit. But if anything has ever been needing our attention they quickly contact us and make us aware of what we need to do."

"I've been storing here in the same unit for a year now. The rates over the course of the year have increased three times and without notice. You find out when you pay your bill. I really wish there were more options in San Marcos for storage in large units, but this place is one of the only ones you can comfortably drag a trailer through."

"The Best Place to put all your things away and the Service is =M Great!!!"