Self Storage Facility near Victory Gardens in San Marcos, TX 78666

"First of all,customer service is alright, only thing the details are not fully disclosed,meaning the renter insurance is a monthly charge,next , the storage unit are not the actual size as disclosed,I got a 5x5 in the worst spot, in an ally which is a width size of entrance of four foot,furthermore the actual dimension size 4ft8x 4ft11,enough said."

"The customer service at this store has always been great. As for the units themselves, originally had an outdoor unit. Would not recommend that unless you really have to go cheap. Always had bugs, spiders and scorpions. Later went to climate control. Much better, tho my unit door was broken from day one. It was the last of the units during the COVID year so I took it anyway. Just moved out today, 2 years later, and the door is still broken. Always had to wedge something to keep the roll door open. Otherwise, clean and well-kept property."

"Great Claudia friendly"

"Hilda is the best at what she does! Super friendly and very helpful!"

"In the last several weeks, I have interacted with numerous storage facilities. This one, was by far the best customer service! Hilda answered all of my questions, and was so helpful. Honestly, she is the reason I chose this location. Breath of fresh air, when most places are short and rude. Rent here, You won’t be disappointed."

"Great service and friendly staff"

"contacted the office to get information staff was verry friendly and helpfull i look forwared to worling with them in the future"

"So helpful! Hilda took care of everything right away."

"i went in for information and the staff where very helpful and patient"

"Hilda and Claudia were very friendly and helpful when I visited."

"Get space and friendly people"

"She was very nice and helpful on everything we needed. Ty 😊"

"I would like to say I've been with this storage place since 2006 and as of dec.of 2022 I've sadly had to move they have been the best place for me to store my things for so long at one point I had two units very friendly and caring staff that can help you in anyway you may need them to I just want to thank them for all the years I've been there and I hate to have to go but life must go on and I'm gona start a new and better second half of my life I would really recommend anyone to come and rent from life storage they truly care"

"Great location off the access road and super friendly staff too"

"Great customer service and the location is great."

"Great, friendly staff. Secure area with easy access. Met our needs perfectly."

"Was very helpful and met my needs"

"Convenient, nice staff, clean, safe. I had a good experience."

"Great and friendly service. Clean location and nice size spaces. I would recommend this location. Thanks"

"The store manager was very very pleasant and helpful. The units are very clean too!"

"Hilda the Store Manager was amazing. I’ve used Life Storage (and Billy Bob’s before that) personally and professionally. Always the best!!"

"Really great storage space experience was awesome! Hilda in office was awesome!!!"

"Such an easy, satisfying sign up online and definitely a decent price for a storage unit. My husband and I both thoroughly enjoyed Mickey, the manager. He was very professional and friendly. He definitely knows his job!"

"Yes as the location that David referred me to Hilda has been fantastic she's very kind courteous very professional and very knowledgeable it's a real pleasure to deal with someone who knows what's going on and how to provide great customer service I think she needs a raise and I think that you need to take care of her to make sure you keep her on hand thank you"

"Terrible experience in dealing with the inept store manager. Went in to transfer a unit from a friend to us and first were told he couldn't do any paperwork today because his printer was not working. When we told him we had come from out of town to handle this he said we should have called first"

"Hilda is great !!"

"Mickey and Hilde took great care of me. They were kind, communicative, and always helpful. First time using a storage unit, and the whole experience was positive and hassle-free. The facilities were ALWAYS clean, the premises are secure, and the vacate process is very simple. 100% recommend."

"We rented two units to store our entire home- one climate controlled and a larger one for all of our remaining belongings. Micky and Hilda were amazing. They were so helpful and made the transition during our moves uncomplicated and professional. I thoroughly recommend them to anyone needing storage. They will take great care of you!  Thank you Micky and Hilda!"

"Very nice customer service. Fair prices."

"Store manager Mickey was super helpful in assisting me in finding a storage unit and answering all of my questions. All staff were helpful and professional. Facility well maintained."

"Very professional, great location! Very much appreciate the service I received. I plan to use life storage again in the future!"

"This storage Unite # 196 is San Marcos best. *Hilda Bali*** and Mickiy Baker**** The greatest has been the most greatiest ALL THE YEARS Ive been utilizing the unites since 2008 Please reward these two staff. Please Edna Peterson unites 423 years here 10 plus years 410 38"

"I walked in on July 8th and explained to Mickey that I'd be moving my stuff out on the morning of August 13th. He said there would be a 5 day grace period AFTER the 8th and I'd only have to pay for one month of rent. I would've never rented the unit if this WAS NOT the case. This morning I had to pay another $150 to get my things out because my 5 days was up. I explained my entire situation to Mickey and he said I'd be fine. Just such a slimy move by them. They know exactly what they did and made a college kid fork over $150 just to get his things and go when we had talked about this exact situation a month prior. Never go here unless you want to be scammed."

"Arrived after closed and Hilda was kind enough to reopen the storage and took very good care of myself and my friends as well as fast!"

"You did an excellent job! Thank you"

"This is a professionally run facility; our climate controlled space was always at an acceptable temperature, clean and easily accessible. Our standard space was the same. The rental process was seamless, and the company provided immediate and thorough information about how to access the property, a map to my units, and instructions for online payment and management which was convenient and worked with no issues. Checkout was equally straightforward. Finally the staff at this location are friendly and helpful, always able to answer questions and ready to assist. I would definitely use this location again."

"I had a unit here for over a year. I just cleared out. Due to moves, I've rented from 4 (ATX area) companies over the past decade+. So I've been around the storage block. I never review on a whim and if you read my other reviews, you'll see I love to give raving reviews when such experiences are had. It's just not the case here. FACILITY - 3 stars 3.5 stars for facility, as I haven't had many issues with bugs. My prior storage unit provided dolly's and had 24-hour access which was immensely helpful. This place offers neither. CUSTOMER SERVICE - 1.2 stars I had a good initial experience renting my unit. Hilda was extremely friendly and the process smooth. I really liked her a lot! When COVID hit, my finances changed and due to a new paycheck schedule (and amount), I was occasionally unable to meet the due date for this bill. *Never have I NOT paid, some months I just had no choice but to be late. I didn't complain but did have to deal with their daily calls and voicemails to remind me I haven't paid. **Side note—EVERY OTHER account I hold (car, rent, cc, even tolls!) has been very helpful and willing to work with me and my new income schedule. The store manager Mickey is unwilling and in the few times I've conversed with him over the phone, he's spoken in a condescending manner. A few months ago I had a personal matter coincide with my bill (oddly enough it happened to be on my Birthday as well). Given my compliance with fees, I thought perhaps they'd forgive 1 month of late fees if I explain. The conversation was uncomfortable from the start, and his responses disparaging at best. i.e., Me: "Hello, my rent is late." (I explain my personal matter but before finished)-- Him: "Nope we can't. What's your unit number?" Me (embarrassed): "I'm blanking out, it's 180-something" Him: "We don't even have units that go to that number, heh (silence)." Me: "Perhaps I've called the wrong location?" Him: "I don't know if you've called the wrong location..." -- Me: "OK it's the right location, last name is **" Him: "No account under that name." I do indeed have a unit here so I'm not sure why he said no account popped up. I rummaged to find my unit number, paid my bill + insurance + $21.60 late fee. He was happy, we said our goodbye's. And so there you have the late fee saga. I do feel bad giving a low review. I'm a believer in second chances when it comes to customer service, as we never know what someone else is going through at any given time. Unfortunately, after over a year with this Life Storage, it's how I feel and it's what I experiences here."

"Mickey was great and fast! Really appreciate him!"

"Mickey Baker, the store manager, is very helpful, knowledgeable, and courteous. He explained the process clearly. I feel very confident that I made the best choice to rent a storage unit at this facility."

"Great storage area! Been a member since 2016."

"Mickey provides great customer service. Will definitely recommend this life storage location!"

"Very helpful service, clear and concise. Friendly staff that showed us the units and prices, in and out in about 20min. Very kind man at the service counter :)"

"My experience at Life Storage was exceptional! Mickey and Hilda were very pleasant people to work with, such a user friendly environment! If I ever need a storage unit in the future, I will be back!!"

"Hilda was very quick, friendly and professional. We need more like her!"

"Mickey was great to work with when I went in for a storage unit. He gave service with a smile."

"Great service"

"Was there last week to pick up information the associate that helped me was Hilda very thoughtful and informative"

"I've had a unit here just shy of 1 year. Due to 1 short move out of state, a breakup, and downsized living, I've rented from 4 (ATX area) companies over the past decade. So I've been around the storage block. I never review on a whim and if you read my other reviews, you'll see I love to give raving reviews when such experiences are had. It's just not the case here. FACILITY - 3.5-4 stars I'd say this place gets 3.5-4 stars for facility, as I haven't had any issues with bugs. My prior storage unit provided dolly's and had 24-hour access which was immensely helpful. This place offers neither. CUSTOMER SERVICE - 1.5 stars I had a good initial experience renting my unit. Hilda was very friendly and the process smooth. Thanks to COVID my finances have changed and due to a new paycheck schedule (and amount), I'm occasionally unable to meet the due date for this bill. Never have I NOT paid, but some months I have no choice in being late. EVERY OTHER account I hold (car, rent, cc, even tolls!) has been very helpful and willing to work with me. The store manager Mickey is unwilling and in the few times I've conversed with him over the phone, he's spoken in a condescending manner. I've paid my late fees over the past year, no questions asked. This month I had a personal matter coincide with my bill. Given my compliance with fees, I thought perhaps they'd forgive 1 month if I explain. The conversation was uncomfortable from the start, and his responses disparaging at best. i.e., Me: "Hello, my rent is late." (I explain my personal matter but before finished)-- Him: "Nope we can't. What's your unit number?" Me (embarrassed): "I'm blanking out, it's 180-something" Him: "We don't even have units that go to that number, heh (silence)." Me: "Perhaps I've called the wrong location?" Him: "I don't know if you've called the wrong location..." -- Me: "OK it's the right location, last name is **" Him: "No account under that name." I do indeed have a unit here so I'm not sure why he said no account popped up. I rummaged to find my unit number, paid my bill + insurance + $21.60 late fee. He was happy, we said our goodbye's. And so there you have the late fee saga. I do feel bad giving a low review. I'm a believer in second chances when it comes to customer service, as we never know what someone else is going through at any given time. Unfortunately, after 1 year with this Life Storage, it's how I feel."

"Great customer sevice. Hilda is very friendly. Fast amd easy process"

"I use this facility for my business. Mickey is very professional and always has a great price to offer whenever I need storage. I highly recommend LifeStorage for your storage needs."

"Had great service experience with Hilda and Mickey even as I was stressed with moving my things into storage with a little 👶baby. Hilda is a great help for Mickey...I noticed he gets real busy there..."

"I visit the store today, shopping for Prices and your employee was very attentive and very helpful I can honestly say if I decide I need the storage services,,this will be the place I would do business with.."

"Setting up my storage unit was way easier than I'd thought it would be. Mickey was a great help. He literally and figuratively walked me through everything and made sure I understood."

"Awesome staff and reasonable pricing. Also have all your packing needs. Would highly recommend."

"Very reasonable, clean and awesome customer service! Highly recommend"

"Always come here for my box and packing needs. Highly recommend and the employees are friendly and welcoming!"

"I loved my experience the staff was excellent and very helpful. My contract was fast and easy and the employee was awesome."

"Manager and Assistant Manager were exceptional in customer service and made the rental process seamless and accommodating. Location is clean and easy to maneuver around!"

"only left bc i require a 24 hr access facility at this time."

"***** DO NOT STORE HERE*****"

"I highly recommend this place. Awesome customer service and nice and clean storage space."

"I have a unit at a different Life Storage location in San Marcos where it has been a negative experience from day one. Mickey went above and beyond to rectify the situation at the other location. Which, by no means, was he obligated to do. Mickey not only takes pride in his personal Life Storage business, but the entire corporation. He exemplifies traditional values and helping your neighbor. Thank you Mickey for truly caring about others!!"

"We have had a storage unit here for years. Mickey, Hilda do fantastic job in keeping the area clean and organized. Never have we ha d any problems with our unit. But if anything has ever been needing our attention they quickly contact us and make us aware of what we need to do."

"I've been storing here in the same unit for a year now. The rates over the course of the year have increased three times and without notice. You find out when you pay your bill. I really wish there were more options in San Marcos for storage in large units, but this place is one of the only ones you can comfortably drag a trailer through."

"The Best Place to put all your things away and the Service is =M Great!!!"

"Great service! I enjoyed working with Hilda and the other Manager. Would highly recommend to everyone"

"Mickey baker was very nice throughout the moving in process. Great service I 100% recommend!"

"We had a very pleasant move in, Hilda was great, she made everything go so smooth. A great asset to your company to say the least. Thanks again"

"I came in to inquire about the units that were available and found Mickey to be very professional, courteous and knowledgeable. Thanks for all the help!"

"I have been with Life Storage for a few years now, with both outdoor and the climate controlled building.  The staff is always very helpful and knowledgeable."

"Love Hilda Balli!! Thank you for everything in the past year!! Your the best! Charles and stefanie Niesen. Never have had a problem with security. She's always calling a few days before the due date making sure we know that we are due. If you need a storage this should be your 1st stop!!"

"Great customer service"

"Very. Clean and secure."

"Hilda and Mickey from San Marcos were really great! Very Professional and went the extra mile to help me out! I definitely recommend life storage in San Marcos."

"Good size unit for pricing good hours micky and Helga were professional loved it the year i was there."

"Thanks for helping me out with this hectic and last minute event"

"I rented a small climate controlled storage space for the summer while I was out of town. Very easy to move into the unit and Hilda was very helpful with all the paperwork. I was able to use the storage truck for free (I topped off the tank) and that made my move much easier transporting bulky furniture. Overall very pleasant and straightforward experience"

"Mickey and the Team are above and beyond helpful. We are long time renters and will continue to be. Keep up the great work Team!"

"Will never go again. Worst customer service and NOT VERY UNDERSTANDING."

"Awesome place for a storage unit. Very reasonable and helpful."

"I highly recommend this facility and location! Mickey is wonderful to work with, great service and attention to detail."

"Hilda was very helpful! Got me a great storage unit during peak season and showed me around"

"Mickey has always been extremely helpful whenever I needed help or a question answered. Great staff. I was with them for years and highly recommend them to anyone I meet who is looking for storage space."

"Mickey was extremely helpful and so nice! Every time I needed anything from the office he was there to help. I even had an auto payment problem and he couldn't have been better on helping me deal with that!"

"Excellent friendly staff. 24hr access. Very accommodating. Clean facility. Right off the highway."

"Location worked well for me. No complaints on my end. Everything worked out just fine!"

"Mickey was incredibly kind and helpful to us! It was a humid day and he gave us a cold water bottle. Great customer service and prices."

"The store manager Mickey Baker has they best customer service."

"Good location"

"Pricing was great"

"Unit was in the very back"

"Great service, friendly, straightforward! Call out to Mickey for making it such a great experience."

"I stopped in to buy moving boxes and Mickey Baker was professional, courteous and very helpful. The office is well stocked and clean."

"The agent was wonderful and very helpful. It was a nice swift and seamless process."

"She was very helpful and had everything ready for us. Loved having the dollys there to help with move in."

"Mickey went above and beyond to make sure we understood everything. He exceeded our expectations."

"Everything turned out just fine I did ask the associate how much grace. We have on our payments in case I've got caught out of town and didn't get there on the exact day and couldn't get a clear answer on that other than that everything was perfect."

"I was called by the manager before I was even off the line with the customer service rep that helped me set up the reservation. Then, he followed up with me again later in the week to confirm the reservation was still needed. Wasn't expecting that!"

"You were courteous and professional"

"Good business. Thanks for the service"

"Great customer service."

"My only dissatisfaction is with the size of my unit. It is an odd shaped unit so I can't seem to figure out how they come up with it being a 5x10"

"Keep up the good work..."

"Satisfied"

"I believe Micky is really a sweet man and has always been there to help us. We had to get a small storage for my dad so he got them as close to ours as possible. There are not many people like that left in the world and I would totally recommend him to anyone. Thanks for all you do Mickey"

"Mickey and staff are always great..would not go anywhere else "

"I have had unit at this location for years and love everything, staff,location and price!"

"We had a great experience renting from Uncle Bob's [Life Storage]. I understand the reasons that this was necessary, but less paperwork to complete would be nice. Perhaps your staff could fill out all of the necessary paperwork via the information provided on the online application. Doing that would make check in much easier and quicker. Your staff were courteous and very helpful so I would rent again and or recommend family and friends. "

"It was perfect. Definitely will be back for my storage needs. Also will recommend to friends. "

"The associate was very helpful, answered all our questions and made us feel very comfortable renting from Uncle Bob's [Life Storage]. "

"I had a wonderful experience with the initial associate I dealt with and another when I went to close my account. I only needed storage while we were in escrow, otherwise I would be happy to continue renting."

"I loved that the truck was free the first time and very reasonably price the second time. It was available when I needed it."

"not to my knowledge. It served its' purpose especially after having experienced two historical floods."

"Willie was great. He works fast and handled all of our questions. Uncle Bobs storage was there when we needed you the most. "

"Im a long time customer and I love the place and all the staff yall are wonderful and I would recommend uncle bobs storage to anyone whos lookin for a place to put their stuff thank you uncle bobs storage "

"cons: price"

"They gave us cold water while we were loading."

"I needed a storage unit like my life depended on it and I was not disappointed. Quick, painless, and pleasant."

"Thanks, you guys."

"Very professional and informative. "

"I am please so far, but I have only been into the unit one time, so far."

"not the lowest price in town, but you get what you pay for!"

"All good"

"I was amazed at how available, on a personal level, your staff was. Moving is so stressful and Alex understood and helped in every way that she could. She actually turned my negative experience into a "WOW!!! I wish I could do that again!!" Thank you!"

"Mickey seems to be a very diligent and focused manager/operator he is always around and the place looks clean and organized. Also - I just set up an account on-line to change my credit card info and that went real well - nice simple site that worked quickly and well! Good job!"

"All the employees were always friendly and accomodating, especially, the main manager. Thanks for everything !!!!"

"I thought how kind it was that the manager told me I could bring my dog into the office out of the heat. On a different day when I was on site cleaning my RV an attendant came by in a golf cart and offered me water for me and for my dog."

"The units could probably stand to be a bit better shielded from the elements. I can see outside between the floor and the wall, my things were always covered in dirt and leaves, and some metal things started to corrode."

"Your staff at the 1620 S. Interstate 35, San Marcos, Texas 78666 location are outstanding. Always friendly and professional at all times. Willing to go above and beyond. Great staff!"

"Mickey is always friendly and helpful. "

"I've mostly interacted with one employee on all of my visits, I believe his name is Heath. I believe him to be an asset to your organization. He is always courteous, willing to answer any question and more than pleasant. "

"The staff are very professional."

"Everything was answered."

"Very impressed with office staff."

"Mickey and his staff are just wonderful. I felt very secure leaving my items there. They just were awesome everytime I needed anything. Also - they were always ready with a cold bottle of water when I had to be working there in the unit. I would recommend them to everyone!"

"I was extremely impressed by the friendliness of the staff and the overall service provided, I have already suggested to other people that they should use bob's in the future, and i surely will as well. "

"The staff was friendly and helpful. We had a big truck to unload and it took a few hours in the heat. He brought out water for us which was unexpected and extremely thoughtful. "

"HAD TO WAIT FOR SERVICE ONLY ONE PERSON AND VERY BUSY DID THE BEST HE COULD"

"Heath was always helpful. Even called us to tell us we forgot to lock our outside locker properly and worked with us to solve the problem. We were 3 hours away and he helped us greatly. Excellent employee!"

"my only complaint is the auto lighting in the climate control- if I am trying to move stuff in and don't walk by the sensor it shuts off in the middle of me finding something or moving etc and it is a pain to have to walk to the sensor to get the light on. It would be nice to have a timer or something to give you 10-15 mins vs 3-5 mins for the light to shut off"

"Great customer service!"

"Our visit to Uncle Bob's [Life Storage] was Awesome. very friendly and very helpful. Manager Mickey was the best."

"Customer service was outstanding,they also took the extra step to help our move easier.Thanks for the free truck rental.Customers really enjoy this option due to all the money that we have to spend when moving."

"I love all you have done for me =0) I can`t thank you all enough =0) You have always been there for me in time of need and you all are a blessing. Thank you all fro all you do.. I am blessed and thankful. Terri.."

"We are so pleased with our experience at Uncle Bob's [Life Storage]. The employees are incredibly helpful and polite, and remember us when we stop by. The rates are reasonable, and the storage options diverse. The facility is excellently maintained. Every interaction has been carried out efficiently and effectively. We couldn't be happier!"

"GREAT JOB TO THE UNCLE BOBS IN SAN MARCOS CLOSEST TO PLUCKERS. THE STORE MANAGER HELPED ME OUT AND I WAS VERY IMPRESSED WITH HOW EASY THE PROCESS WAS.AFTER WE LEFT, MY GIRLFRIEND AND I KEPT TALKING ABOUT HOW NICE HE WAS AND VERY KIND. IT IS RARE I DO THESE SURVEYS BUT EVERYTIME I HAVE INTERACTED WITH THIS STAFF I HAVE BEEN AMAZED. GREAT JOB GUYS KEEP IT UP!"

"Great service"

"Excellent across the board!"

"Front parking is very limited. Any plans to expand?"

"Mickey has always been super helpful!"

"We were shown around the facility and the inside of several available spaces so we could best determine which we wanted to rent. We are given detailed cost overviews of each option available and had a space rented within moments of our choice. The manager offered us cold water upon our arrival and while we were actually moving our belongings into the space. He was very friendly and helped in every way that he could. I think that I will rent from Uncle Bob's in the future if ever I needed to and a location was nearby. This is a really top notch operation!"

"staff has been extremely helpful. lighted units would be helpful."

"I am very happy with Mickey, who is always courteous and attentive. The entire facility is spotless. I would recommend Uncle Bob's Storage to anyone who is in the market. Thank you for your professional work! "

"Very pleased!"

"I can say this much, they are so friendly every time I go there. He greets you in a professional manner and always ask " would you like a bottle of water" I recommend anybody who is looking for storage Uncle Bobs is the beat!!!"

"Heath is exceptional in his professional and helpful demeanor. "

"The only complaint I have is when I wanted to downsize from a 5x15 to a 5x10 I was always told none were available."

"I was always treated with kindness and courtesy. Water was always offered to me which here in Texas was always welcomed. I had no problems whatsoever and have recommended Bob's Storage to anyone looking for a storage unit. And if I ever need one again I will not hesitate to return."

"Very professional and well maintained. Will definitely use again."

"I am a very happy & satisfied customer. Thank you for asking my opinion."

"I my son and my daughter we were sweating and thirsty while we moving the boxes. A employee came and gave us water bottles!!! Very nice! it made our day. "