Customer Reviews - Life Storage #444, San Antonio
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We at Life Storage want to maintain the best storage facilities in San Antonio, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
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- Overall Rating for Life Storage in San Antonio (#444)
4.89 out of 5
based on 49 of our most recent Reviews
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- Aaron from San Antonio, TX
5.0 out of 5
"It would be nice to add the timers back to the doors so you could move things in and out easier."
July 23, 2018
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- Theresita from San Antonio, TX
5.0 out of 5
"Alice and Ismael are ALWAYS sooooooo friendly and helpful whenever I go into the office! Love the small conversations with them, they are so warm and welcoming.
Your facility is extremely well maintained! I've been to other storage companies and they are dirty and disgusting! KUDOS to Alice & Ismael!"
May 30, 2018
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5.0 out of 5
"I have been having trouble lately paying things on time and the past couple months I have been paying late and I appreciate that I haven’t been told to leave and take my things. It really means a lot to me. None the less I always make it a priority to pay my monthly payment as soon as I am able to and I am grateful they let me do so without making my life harder"
May 05, 2018
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- Barbara from San Antonio, TX
5.0 out of 5
"Keep up the good work. The young man at the front desk is always smiling and eager to help at any task. I feel confident that my property will be well taken care of. Thank you. "
February 27, 2018
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5.0 out of 5
"Alice the office manager was always extremely helpful and friendly. "
February 23, 2018
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- Roger from San Antonio, TX
4.7 out of 5
"I was always impressed by how clean the property was kept. "
August 23, 2017
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- Shelley from San Antonio, TX
5.0 out of 5
"Life Storage facility is always clean, well maintained and secure. "
July 27, 2017
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- William from San Antonio, TX
5.0 out of 5
"Paramount professionalism, AND still maintaining a friendly, welcoming attitude. Both employees we met and have interacted with represented your company well. We believe if an employee is happy, then the company must be doing something right! Even other customers in the office praised the staff. WOW! "
July 21, 2017
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5.0 out of 5
"The staff (Alice)is friendly and accommodating . The area or space is clean and free of dust."
February 01, 2017
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- Thomas Michael from San Antonio, TX
5.0 out of 5
"The building was always clean and the folks were always nice. Price was reasonable and we never had any issues with accessibility. "
January 23, 2017
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- Susan from San Antonio, TX
5.0 out of 5
"Great company. Storage facility was always clean. Your staff is the best! "
December 23, 2016
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- Diane from San Antonio, TX
5.0 out of 5
"Just very happy with the feel of security when I go"
August 25, 2016
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- Gary from San Antonio, TX
4.6 out of 5
"It was clean and well priced. Not sure what more someone could ask for. I am not overly pleased with how early access it cut off. I could be much farther along with my move if I had access later in the day."
July 26, 2016
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- Donna from San Antonio, TX
5.0 out of 5
"My experience at Uncle Bob's was a wonderful experience. The facility is very clean and pleasant. The staff is fabulous and extremely accommodating. I will definitely go back to Uncle Bob's in the event I encounter storage needs again in the future. "
July 23, 2016
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- Celita from San Antonio, TX
5.0 out of 5
"Very helpful & professional with any problems I've had. Been there almost 2 years."
June 28, 2016
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- Dawn from San Antonio, TX
5.0 out of 5
"I live out of state and everything is always well kept. "
June 28, 2016
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- Yvette from San Antonio, TX
5.0 out of 5
"Alice is always extremely helpful and always has a smile and a kind word. She's uncle bobs greatest asset!! "
June 28, 2016
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- Lori Kay from San Antonio, TX.
4.8 out of 5
"Facility is immaculate. The only downside is that you don't send email billing statement,. "
April 05, 2016
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- Stacie from San Antonio, TX
5.0 out of 5
"Alice was wonderful, she definitely made me feel comfortable about the process and was very friendly."
January 25, 2016
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- John from San Antonio, TX
4.8 out of 5
"It would be nice to earn a discount to loyal, long term customers. "
November 24, 2015
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- Delenie from San Antonio, TX
5.0 out of 5
"Staff was amazing! Check-in and check-out process we smooth! Prices are great for the area. I used to have a 5X10 storage unit for the same price but it was on the other side of town. Kudos to the staff! VERY CLEAN storage unit...even though I closed my personal unit, our business still has 2 units ane we aren't going anywhere anytime soon! Thanks again!!!!"
November 23, 2015
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3.5 out of 5
"You keep deleting my automatic payment. I have to keep setting it up and I shouldn't have to do that"
October 21, 2015
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- Alexander from San Antonio, TX
5.0 out of 5
"Alice is wonderful! Great customer care and really takes great care of the facility and patrons!"
October 01, 2015
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- Brant from San Antonio, TX
5.0 out of 5
"VERY clean and VERY safe environment. Great location too."
August 31, 2015
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- Russell from San Antonio, TX
5.0 out of 5
"The representative at this location was extremely helpful and very professional. I immediately felt very comfortable with the choice we made. Thank you so much!!"
August 31, 2015
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5.0 out of 5
"The space was remarkably clean and the overall appearance of the facility is very good."
August 28, 2015
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5.0 out of 5
"Please, keep up the Great work!!!!
Thanks for your convenience and wonderful location. I tell everyone I know about Uncle Bob's Self Storage. It's the best place I have ever rented when it comes to storage units. Thank you for the air-conditioned and wonderfully clean spaces.
You guys Rock!!!"
July 19, 2015
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5.0 out of 5
"Alice the manager was very helpful and seemed interested in our needs. She is a asset to Uncle Bob's [Life Storage] but more importunely to your customers. "
June 27, 2015
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5.0 out of 5
"Took our furniture out and nothing was dusty or damp. It is a truly a controlled environment. Highly recommend this storage to others. It was a pleasure doing business with you all."
June 24, 2015
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- Linda from San Antonio, TX
4.8 out of 5
"When I had a problem with my storage unit, my fault, Pamela went above my expectations to be helpful and I very much appreciated it."
April 30, 2015
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- Diane from San Antonio, TX
5.0 out of 5
"My representative was so kind and attentive. Sweet, professional and had a fabulous personality. A real people person...I love that in a person."
April 28, 2015
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- Jessica from San Antonio, TX
5.0 out of 5
"I was so sad to move out of this facility! I store samples for my marketing business and we recently moved across town, so the facility on Wilderness Oak was no longer convenient for us. This is the cleanest, most neutral-smelling storage facility that I have ever been in. I would recommend to anyone at any time!!"
April 24, 2015
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- Kristen from San Antonio, TX
5.0 out of 5
"I'm not normally one to take the time to fill out surveys, but I was so impressed with the Uncle Bob's team for how they went above and beyond to help me. I was a very short lived tenant, and it was known from the beginning that I would not be a large "piece of business" and yet the employees were so helpful, friendly and professional. I was very pleased!"
February 23, 2015
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5.0 out of 5
"I was very impressed with the level of service I received. The clerk was extremely informative and friendly and gave me all the tools I needed to be successful. I was also very impressed with the cleanliness of the location."
January 27, 2015
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- Ricardo from San Antonio, TX
4.9 out of 5
"I was really impressed with the cleanliness of the place! Easy access, management and employees very attentive. Definitely recommend this place!
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January 19, 2015
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- Brent from San Antonio, TX
4.8 out of 5
"An unexpected computer glitch delayed my time but the staff was so professional, apologetic, and courteous that I did not mind the delay. "
January 03, 2015
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- Martha from San Antonio, TX
5.0 out of 5
"The online reservation system was easy and the call I received to confirm was a nice addition. The rental process went very smoothly and the facilities are great. "
December 30, 2014
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- Kent from San Antonio, TX
5.0 out of 5
"Excellent, well maintained facility. Was perfect for my needs."
December 23, 2014
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- James from San Antonio, TX
5.0 out of 5
"I like the climate controlled units and Uncle Bobs is very close to our home. Will use them again."
October 23, 2014
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- James from San Antonio, TX
5.0 out of 5
"We feel very comfortable leaving our possessions in your safe environment."
October 19, 2014
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- Margaret from San Antonio, TX
5.0 out of 5
"I was given my choice in size and location and completed the entire process in just minutes."
September 25, 2014
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- Sophia from San Antonio, TX
4.9 out of 5
"When I moved out, the moving company forgot my bed's side rails outside. the staff working that day saw them and promptly called me to report it. She was kind enough to bring them to the office until the moving company could pick them up. I was so appreciative of what she did. Yours is a superb storage facility and you couldn't have a better professional staff.They are extremely courteous and always willing to help.The facility is extremely clean and very secure,I've been recommending this storage to everybody! "
September 24, 2014
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- Julian from San Antonio, TX
2.8 out of 5
"I do not like that there is a special lock I had to buy. I cannot use this lock anywhere else and there is no option to sell the lock back. "
August 26, 2014
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- Jessica from San Antonio, TX
5.0 out of 5
"Need more loading carts. I only counted four and I had to wait around awhile till someone was done. "
August 25, 2014
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- John from San Antonio, TX
5.0 out of 5
"Great Staff!! Gabriel was a lot of help and definitely a credit to your organization. First time I actually enjoyed renting a storage space. Kudos to Gabriel and his team."
June 30, 2014
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- Teri from San Antonio, TX
5.0 out of 5
"Super friendly staff and they made the experience so easy! Very, very impressed. "
June 27, 2014
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- Barbara from San Antonio, TX
5.0 out of 5
"Staff was way above average! Excellent customer service. Nice to see some companies still value their customers!"
May 29, 2014
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- Jill from San Antonio, TX
4.9 out of 5
"I have rented storage space before with another company. The units are usually ok but dirty, and the staff is usually only mildly helpful and not very friendly. The location where I rented a unit this time was the complete opposite of that: clean, orderly, FRIENDLY, and interested in helping me."
May 28, 2014
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- Tish from San Antonio, TX
5.0 out of 5
"The older gentleman, with an interesting name, Hef or Hill? He was very methodical and did a great job explaining on facets of the agreement.
Thank-you."
April 11, 2014
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