Self Storage Facility near Leon Valley in San Antonio, TX 78238

"Awesome customer service by Julie..., 😃 She explained everything and had a great attitude.. excellent location on wurzbach. I know my belonging are safe and secure.."

"Great!! Services so far and explained all details very well."

"Good afternoon everyone, I experienced the best customer service one could ever experience. Today was a great day, thanks a million."

"This is a great location, Julie is always so helpful, go see her."

"I recently was in need of storage while in the middle of a move. This location was the closest to my new place and had good reviews. I decided to stop in and check the place out. I and my husband were greeted by two very kind ladies when we entered. They asked how they could help and we told them we were interested in renting storage from them. They went over the sizes and the prices with us. We decided on the 10' X 5' which also had a special if you rented online. Before filling out the application, they asked if we wanted to check out the space to make sure it was sufficient for our needs. On our way to the space, they also showed us how to get into the building as well as where to get the carts and that they had an on-site restroom for customers. After viewing the space, we decided it was more then enough for what we needed so we did the online application so we could get the special for that space.  The application process was very easy and quick. One thing to note is that this place does require you to get insurance which was $14 (the insurance they offer) on top of what your storage space cost. They did say you can get insurance through your own company, but they would require proof that you had it before you got access to your space.   The rental fee is always due each month on the day you first opened your space. You can come into the office and pay it, pay online or even have it taken out automatically. The grounds are well kept up, and the restroom isn't anything fancy but it was clean and had the necessities. I'd recommend this place 100%. The manager is one of the nicest people I've ever had to deal with. She is so kind, and patient, and answered all our questions with knowledge and wasn't pushy with anything. Wish more people were like her. Definitely glad we were able to rent a space here."

"Excellent Service here at the wurzbach location. Julie was wonderful and very helpful with all our storage needs. I feel very safe having my valuables stored here with her."

"Awesome staff"

"Kenny Patrick was a great help!"

"Made my move easy with the fast move in and help of office staff with a few questions I had. Thx!"

"Erica was very helpful with my move in process."

"Erica was super patient as I struggled with my phone. What a benifit to yalls company."

"Great service!"

"So helpful and friendly! Units are very clean."

"Erica was awesome 👍 Very helpful"

"Erica and her team are GREAT! Super friendly and even stayed late to help me get my storage unit set up on a Saturday no less!"

"Maria and Erica were very helpful and kind!!! Thank you!!"

"Was helped by Erica and she made everything go smooth and easy walked me through with what I needed help with as well as answered all my questions Excellent location with helpful and knowledgeable staff"

"Very friendly and helpful! Professional service. Police got free boxes."

"Friendly staff, very helpful. Proactive in suggesting and recommending solutions to fit our needs. Recommended."

"During my time in the office the employee made me feel comfortable and assured that my business here would be taken care of and I watched her do the same for others as they came in"

"1st time renting with this company and we love the service. Extremly helpful, stayed on the phone with us to walk us through the steps so there wasn't an error. They even informed us of all their deals. The take care of Military personnel."

"Kenny is so helpful. Anytime I need help, he exceeds expectations everytime."

"I’ve used Life Storage before, the representative Erica was very knowledgeable and helpful. Great location."

"Kenny is awesome! so helpful!"

"Ahi solo fui a travajar"

"I have had these two units for over 6 months. I met new Manager today, Erica, very friendly, professional and is prepared to make this location, (3602 Wurzbach) what it should be. She comes in with the problems from the past. I know she will do a great job. Very pleasant to speak to. I also met Maintenance Man on property, very helpful. Very nice person."

"Amazing place to store your stuff. Clean and super convenient. Devondra was helpful and friendly. Would 100% recommend!"

"Broken into after a couple of months, they don’t have any way of stopping people from breaking in and ransacking multiple units for a couple of hours."

"they don’t have dolly’s or carts to move your furniture from your truck to inside the storage space ! and i didn’t find out until after i had signed all the paperwork so now i have to carry EVERYTHING by hand to the second floor - talk about a inconvenience. they should let people know in advance that they dont provide/have them to customers."

"Great Customer Service !! Helpful and friendly."

"Love this storage facility."

"I think this place is ok, on the outside they look very nice & clean but the inside says otherwise, I think the store could do better with maintenance and cleaning,,"

"Rebecca was amazing I was able to reserve my unit then go in and get everything taken care of same day! She even showed me the unit before. Highly recommend using them for your storage needs🌟"

"I was able to go to this location store number 8002 and I had great service the manager named Rebecca. She was informative / s professional  and she went that extra mile for me -- she was patient with me help me and she helped me select the storage space size that I needed.   She even  walked over to the storage available space to show me what it looked like and she was pleasant and approachable and that kind of service is hard to find -- I have gone to other locations and I have not gotten this type of service and I would recommend anybody who needs to rent a space to go to this location.   I am so glad that she is working at this location and to know that she's a manager is a plus"

"!!!!!DO NOT GO TO THIS LOCATION!!!!! There is definitely something wrong with Life Storage I sent two packages to my storage unit while I was away for work, and even though they both arrived there, they somehow managed to lose both of them. Once I found out that they did not have my packages I was told I was supposed to of signed a document stating that they were allowed to access my storage unit at any time and to provide them my key. That is what I find to be an invasion of privacy, especially if I PAY for that privacy and security every month only for employees to have the opportunity to have access to my storage unit as they please. I'd like to think that everyone is honest in this world but, that just seems like and opportunity for someone to get into my unit and steal something. I asked if the packages would have ever been sent back, and the store manager said no. ( By the way, I've sent packages here before who was ran by a different store manager, and they had no problem keeping that package in the back for me. ) I finally spoke with someone besides that store manager one day and they said that there was a note under my profile after they received my package stating that because they did not have access to my storage unit, they could not accept the package. This makes me think, what in the world did they do with it if they did not send it back!? I finally filed a police report, the store manager told the police that they did not have security footage of the day they received my packages because they were switching camera systems that day! Now, I don't know about you but, to me, that sounds LIKE A TOTAL LIE! I will never go back to Life Storage and I would highly recommend that you find business elsewhere as well to not only save yourself from frustration and devastation but, to keep your belongings safe."

"Store manager Rebecca is amazing! I had been to several locations and was having difficulty finding a unit and Rebecca gave me options to choose from and she had the best customer service. I recommend you come to her location if you’re in search of a unit!"

"This place is in a bad location but given the attorney circumstances it’s overall good deal"

"I trust life storage with my belongings and definitely recommend this company to others"

"Rebecca made the process so easy. She's the best"

"Like most people in need of storage space I've rented from various storage companies. Not all storage facilities are the same, this is also true that not all managers carry out their duties as they should. Rebecca Cannady, store manager took care of my concerns answered my questions to my 100% satisfaction. I would highly recommend to anyone in need of renting storage space to go to this facility to keep and safeguard your personal belongings."

"Amazing service for a last minute life altering situation caused by the pandemic. Rebecca, went above and beyond in helping my family & I to save money by getting us into a larger storage unit than the one we had before. Truly happy with the Customer Service. Highly recommend this location."

"Five years ago we had a unit at this location & loved it, but had to relocate to Austin, now it's time to come back to SA. I called Rebecca at least 3 weeks ago and wanted a 10x15 unit but non were available. Rebecca was very helpful & instrumental in trying to get what we wanted but without success, time was getting short before the move from Austin. She kept lookiing for us & getting us a unit. I give Rebecca a big shout out to her because she was persistent and even tho' she got us a bigger unit we are happy to come back home. Thank you Rebecca, you are a gem and an asset to your company."

"Ok so we rented a storage at this location last year at the end of April on Easter Sunday we suffered a break in and the regional manager Carmen was very helpful with the process of filing our claim and getting us moved into another unit and that was great although unbeknownst to us it changed our due date and so we have been paying late fees for a year that could have been avoided but hey its not on them to tell me that, right? They have changed managers at least once now Rebecca is the manager and she has been very helpful too this month I started getting phone calls from them since the 12th we had been under the impression we were due on the 26th my rent for this unit is 90$ but we pay 115$ because of the late fees Rebecca told me to pay by Friday and I got my 115$ as that would cover it and avoid the cutting of my lock and when I called to pay it it was 205$ remember I was told by Rebecca it would be 115$ till midnight on Friday when I called her she said she would take care of it but yesterday I get a call from someone who claims to be a "visiting" manager who started out pretty nice but then wanted me to make another arrangement with her even as I explained to her that I had already made an arrangement with Rebecca she wanted me to make another arrangement I was trying to explain to her that and she just kept telling me the same thing over and over at this point I was driving and because I was arguing with her I missed my turn twice and I did get mad and tell her to just cut the lock and throw what little was left in the unit away. The whole point here is I already spoke to the "manager" and still had to speak to another "manager" umm hello I already spoke to a "manager" and we had an arrangement why are you calling me and trying to turn it around on me a life storage employee told me the price was x when was not x we came to another agreement and was and am still willing to work with Rebecca but if anyone else calls me from life storage they can stick it where the sun don't shine. I only wish I could remember this visiting managers name so I could put it here I do plan to contact Rebecca and find out and get the corporate number and file a complaint about her as for Rebecca she is great she asked to give her a review I wish this other person had not cost this location a review like this other than this our time here has been great"

"I was able to reserve and get my storage today! I get a free month, inside storage, and a big, clean space. Rebecca did a great job getting me all set up. And was able to  purchase packing supplies at a discount! One stop - all my needs!"

"Hola Good People. This is an awesome place to store your goods. The air conditioned storage is perfect for keeping your furniture in good shape while safe as well. The issue i have with the storage locale is that selfish renters will outright take the moving carts, either steal them or leave them loaded in their storage space. The monitoring of carts is essential for a better flow of people moving their items in and out of their spaces. There must be a way to lock them in place and require the renters to check out a key. If it seems inconvenient at that point, they can go rent somewhere else. People that know the inconvenience of not having the carts available know how frustrating and time consuming it is to unload or load your items."

"Rebecca is very kind. When I have an issue she always responds with a sense of urgency. My space is always clean and access is always easy and secure. The only issue is that they don't have carts available at this location. Lucky for me I have a cart in my unit that's foldable and I use that to bring things down. Besides that I have no issues with this location as I have stored here in the past."

"Rebecca Cannady was so helpful when setting up my account with her and with answering all my questions ! Love this location!"

"Very clean, nice employess..feel safe with my items there at Life Storage"

"Rebecca was great in assisting us during the move."

"Great place always clean."

"If you want a great place to keep your life's hiccups, then look no further. Rebecca and her staff go the distance to help the customer. It's right off the interstate with plenty of room in the same parking lot at Ingram mall."

"Never had any issues with my rental storage here. I really can't complain about anything, so I won't. I make my payment and I get to put my stuff in my storage for the month. Real easy."

"The bathrooms don't work sometimes and they don't have notice."

"Rebecca help me out with a storage unit. Everything went smooth and she was so nice. Thank you"

"Great facility to use. Staff very helpful and price reasonable."

"Brought my mom in to look at storage facilities. The manager Rebecca explained everything so my mom would understand it. The store was clean. Rebecca offered us a bottle of water."

"The general regional manager for this location is a terrible person treats her employees horrible and called me a liar when I went and did a free service call"

"About the second week in February  I started to look for a storage unit for my father and mother. They  are moving into an apartment. We needed a place to store their items. The manager Rebecca was nice and she was very helpful. The place was clean and well organized. Rebecca made our decision easy."

"After numerous Contacts to multiple storage facilities throughout the San Antonio market and getting the run around, i finally found one for my mother. Spoke to Rebecca who was very professional and through at explaining different options. We have decided to use the #8002 which best fits our budget and needs. We couldn’t be more pleased with Rebecca. Thank you"

"Inside is nice. Never had problems with cleanliness. But they have horrible parking and no carts."

"I've been using Life Storage for over a year now! Best prices considering how well the units are cared for. Big thank you to Rebecca for always helping."

"Although I rarely write reviews, I wanted to take a moment to recognize truly exceptional customer service. While shopping around for a facility to store some items from our overloaded garage, we visited this store. The grounds were clean and unit doors all in good repair. The most noteworthy feature however was the lady who toured us, Rebecca C. She was knowledgeable, courteous ,and made an otherwise mundane task pleasant and fun. While a bit further from our home than others, this place is going to the top of our list!"

"BAD!!!! BAD!!!! BAD!!! For your own sake go to another Life Storage because the manager and staff don’t show respect, blame you if anything happens even if you don’t have no clue. So they try charging, locking your storages, no 24 hr access but it’s promised when you first pay. so you pay and don’t receive 24 hour access. I run a business and lost out on money because they felt like they could deny access when ever they felt like it. Trust me I was upset. Don’t do business with these people"

"Worst place ever.They don’t treat the customers right. They brake in and blame you. They take your 24 hour access away when they feel like it. Lights don’t work in storages and charge you as much as they can for everything even to unlock your own storage. I went thru hell for more than a year but I had no choice since I had 24 hour access. Until we complaint so they evict us from storages instead of fixing the issue. Bad management. No respect at all. Once they take your money they don’t care afterwards."

"Very helpful."

"Very good place"

"Customer Service was quick, attentive, and polite. The storage building and facilities are the reason for my low ratings. I used my unit to store furniture and when I picked it up, there were roaches and dead bugs all over and inside my items. While COVID pandemic is on our minds, I also did not feel the building was disinfected or clean as there were no disinfectant resources or signs requiring storage owners to take any extra precautions. I felt a need to wear gloves coming in and using the carts they provide (LOVED this options by the way, very appreciative just concerned over safety)."

"Was scared to death when my husband had gone downstairs to take someone the cart and when he tried to go backup to kick the storage.. The elevator wouldn't let him up.. Meanwhile I'm upstairs unloading the other cart... Well had to close storage but couldn't lock it since husband has keys.. Thank God I was able to get down stairs and out of the building"

"Yes great service from Janet Mendez vary outgoing and Helpful"

"I expected to have lighting in a climate controlled unit, but the manager will not replace the bulbs! This is inconvenient at best and unsafe to try to move things in a dimly lit space."

"I feel safe storing my belongings here, Janeth was very professional and nice. She really makes it feel like a family owned business."

"Great customer service"

"Janeth was very helpful throughout my storing ."

"AWESOME"

"Everything has been great as far as customer service and the unit itself but having to move up and down from the 4th floor with no carts all the time is out of control I run my business out of my storage and getting my equipment every day with out them is horrible and a complete hassle"

"Manager is great at what she does!!! Always there when we needed something"

"Great in store customer service."

"I appreciated the ease of selecting a unit and signing a contract. Moving out was also made easy. Janeth assisted me on both counts. Thank you!"

"I have used this location twice before, when it was CubeSmart, so I wasnt sure what to expect. I was able to reserve a unit online with ease, was called to confirm the reservation, and on move in date filling out the paperwork was a breeze. The facility is clean, well lit, and Janeth is friendly, professional and efficient. We just moved our stuff out, and closing the account was also fast. Thanks to Janeth for her help!"

"Storage full of rodents that damaged most of my belongings. Even if you pay for insurance, rodents are not covered..I regretted using this facility"

"GREAT LOCATION AND WELL MAINTAINED"

"My experience was awesome and the staff was very courteous and extremely polite. I would definitely use again in the future and recommend them. >>>> The only downfall is that they did let me aware of mice ( mice was so smart they avoid eating the bait while in use) but i was not expecting mice droppings on pretty much majority of my belongings. That was couple of boxes high,like was they climbing on the boxes or what and leaving poop,lol? But knowing that my unit was outside and was 2nd biggest unit 10x20, i would have least expected it."

"Janethwas very kind and helpful she answered all my question she was very nice has everything nice and clean I had no problems"

"Janeth is so super healpful and caring. Advised me on a space and was efficient in explaining plans and info. Thank you!"

"When I walked in I didnt know what to expect but Janeth made everything really easy to understand and printed me a layout sheet she made my experience awesome and easy I definitely would recommend life storage and I will be a repeat customer for sure."

"Inside storage better then the heat fk it up"

"Friendly staff"

"Polite Management, nice Flat surfaces:-)"

"Employee went out of his way to get a unit that I wanted. He was very nice, understanding and most of all helpful."

"Manager Janeth is very informative and friendly. She answered all the questions I had. I currently store with life storage and want to move to this location instead of where I currently store. The store is super clean and organized and I can tell it is well kept. I feel that my storage unit will be very safe here as well. Looking forward to the switch as I'm in and out of my storage unit."

"Very clean units. Super friendly staff. I was assisted by the manager Janeth and she was amazing. She went above and beyond to help me with everything I needed to do. Would definitely recommend to anyone looking for a storage and will be returning in the future just to work with Janeth again."

"Lots of storage units different sizes for your need. Lady up front is really nice and helpful"

"I do not like paying 3 linked accounts on 1st day of month. I preferred staggered anniversary dates that the other company had before your company purchased storage building."

"Great service"

"It was kept cleaned. Thank you."

"thank you for your assistance on the change from cube smart."

"The employees were polite and professional. The lockers are clean. The locks cannot be easily broken and there are 3 keys instead of 2."

"THE RENT I PAY IS VERY FAIR - KEEP UP THE GOOD WORK."

"Keep it up"

"Kurt, the new manager, is very attentive and helpful"

"Great place"

"Great people doing a great job!"