Self Storage Units near Far West Side in San Antonio, TX 78227

"just don’t …"

"Place is broken into at least every other week. Gate was ran into and there's supposedly cameras. My trailer was broken into at least 4 times in less than 4 months. They even found a homeless person living in one of the trailers that was broken into. I see a lot of 5 stars and don't understand why, this place is not very secure and many break ins. we left this facility and we're not compensated in any way for our troubles."

"My experience with life storage was awesome! I always felt secure with leaving my personal items in the storage & I’d like to specifically point out Elizabeth for being so helpful & having the best customer service! She was super nice & helpful the whole time I used the storage & it made the experience there even better. Definitely give her 5 stars!"

"Great place to store !!! Elizabeth is awesome !!"

"Employee was amazing!"

"Had a storage here for about a year and had zero problems! The process to get a storage online was very quick and easy. I didn't have to go in person at all. All the information was emailed to me and they even had a lock waiting for me inside the storage. Accessing the storage before and after office hours was really simple and easy. The closing process only took a few minutes, which I did that one in the office. If I need a storage in the future, I would definitely go back to Life Storage!"

"Mathew was very detailed and fully explained everything well. Great employee"

"Extra helpful And patient"

"Matthew was excellent and explained everything in great detail. He was courteous and quick"

"I've been at this storage facility for only 4 months and my trailer has been broken into twice already. They have security cameras but they don't work or they can't give you any information. The gates are never working or locking. All they tell you to do is to file a report because there's nothing they can do. What is the point of the cameras!!! We will be leaving this facility very soon."

"Good clean place"

"Great Place to rent a room. I have been renting a store room from this facility for about 3 years and have had a very pleasant experience every time I go to make my monthly rent payment. The front office staff have always been very nice, friendly and professional. Recently I had a problem concerning entry to me room so I submitted a formal complaint. Within 24 hours Sandy Riley, who is The Life Storage Area Manager called me and resolved the problem to my satisfaction. The is a good example of higher management getting involved and immediately resolving the problem, Great Management. I would highly recommend Life Storage to anyone looking to rent a room to store their belongings."

"Sammie was very professional. She went above and beyond to make sure my questions and needs were met. Thank you"

"Manager Sammi helped me she explained it so I could understand and answered every question I asked with professionalism. Definitely recommend to friends or whoever needs storage ."

"Elizabeth Holden gave us a perfect service and advice, thank you so much, we need more managers like you ✨⚡️!!!"

"Excellent servicie for Elizabeth Holden , the best !!!"

"New and clean facility. Service host was knowledgeable and listened well."

"I would not recommend this place. The check in person insisted that the only available unit was more expensive than the one I reserved. After I declined and started to leave the one I reserved magically popped up. Then there is this whole mandatory insurance thing. The website clearly states insurance is available but not required. Unfortunately renting the day before a holiday when everything else was closed forced me to rent the space. I will be calling the corporate office on Monday to file a complaint."

"Always friendly! Great place to store my stuff"

"Great customer service"

"Liz was great! Friendly fast service"

"Security is on point!"

"It's fairly priced, great location for my needs. Get rid of the monthly key & lock fee and Life Storage would be my number 1 choice, but I still recommend this establishment."

"Good location"

"Samantha has great customer service. She answered all my questions, She also helped me picked the best space for my needs and was there to help even after I moved in. I would definitely pick this place again !"

"thank you Janea for staying after hours and helping with my online rental process . i appreciate you . god bless ."

"The manager Janea was very helpful and professional. I went into this location to purchase some boxes and other items for my move . Janea helped me select the right size boxes for my belongings. I currently have a storage at the location on wurzbach but I'm glad I chose to stop at this location for packing supplies. I'm glad I chose life storage . I would highly recommend life storage for your storage needs ."

"I did my due diligence to find a place that I can rent online and NOT have to pay for insurance, I am putting just little extras from the house in there nothing of any real value. I wanted to be able to order it online and just show up and get in. That was not the case. When I get there I need to get in the door and had to wait 20 min behind a lady who was apparently getting everything all set up from the beginning. THE WHOLE POINT OF ORDERING ONLINE WAS TO SKIP THE LINE!!!!! That did not happen at all. Finally got the door open and head to my spot. I open the door and as soon as you step INSIDE the space, there is a puddle of water. THE WHOLE POINT OF STORAGE is to protect your stuff from the elements. I can just cove my stuff with a tarp in the back yard if that is the case. I go back to the office and tell them they set me up with rained out space. Her answer to me was, "we'll, it has been raining." I was blown away. Yes it has been raining, but if you are selling storage spaces that get RAIN in them you will do doubt get mold and mildew on your stored items and they seem to think that is just supposed to happen when it rains. WOW! She said she can move me to a different unit, this is when the insurance upsell begins. Again the whole reason I went with this company was the price and the fact that the web site said insurance was not required. I was able to place the order online and do all everything that I needed to until I came into the location, that's when they say they can not move me into another unit unless I pay for insurance. When I explained that the web site clearly said other wise she said (and sounded proud of the fact) this location get broken into a lot, you HAVE TO have insurance to be here. I asked her to get me into a unit that I paid for, no upsells and she said she wouldn't. I then asked for a refund and I was asked to sign something she called a notice to vacate which was odd because I never took possession of any property at all, she did not in fact give me a refund, I have a prepaid credit card and when refunds are made they are put back on the card instantly. This didn't happen. Now I have my family vehicle full and no place to put it. I have to wait to see if the money is actually returned in DAYS as she said it would be. Lying to your customers on the web site is terrible. Having them pay for services that you don't really intend to provide is even worse. Having them fill their vehicle come down to your location and then telling them unless they pay more you can just leave and we will hang on to your money for a while, well, that is just the worst. I HIGHLY RECCOMMEND YOU NEVER DEAL WITH THESE PEOLPE - EVER!"

"very clean and comfortable amazing, service"

"Very nice and professional managers. I appreciate very good customer service. Thank you Life Storage."

"Very nice managers and very helpful. Answered all my questions and very informative. I am very happy I chose Life Storage for my storage needs."

"Sam helped us pick the right size storage we needed. Was very friendly and helpful. 5x10 was perfect"

"Very courteous!"

"Sam is the best!! She’s so helpful!! Answered all my questions with no problem! I couldn’t be happier leaving my things here with her!! I’m totally a happy customer, you can expect my business for a long time!!"

"Attitude, bad attitude. Needs maintenance and repairs. When letting the attendant know of the issue with a broken door she actually tried to belittle me instead of offering an apology. Luckily I was helping out family and that's the only pleasure point I can take away from this location"

"Ac and very clean"

"I’ve had my share of needing to store my belongings at a storage facility and for the first time I can say was very pleased from the start. Being able to pick and choose what I needed at the comfort of my home and people that would’ve not been able to go with me. Person in the office was very helpful and location was clean so I give this place a 5 star 🌟 And well deserved. Thank you 🙏🏻"

"Back then I used this storage place but the name was called Bob's Storage and they must of sold it to this place and they made it more modern with claimant control in which there was none back then and in which is alot better for your furniture, picture or anything that could get damaged by the outside weather climate(humidity,hot,cold) and so further will damage your furniture or pictures as well, and they gave me a great price on the storage unit I picked and also comes with one month free as well, so give them a try and you will like them, like I do and the crew is very helpful in many ways to assist you as well, God BLESS you all..."

"Very nice and professional staff. Very helpful and go out of their way to help when I needed."

"Awesome experience, friendly staff, and always replies to your concerns and questions in a timely manner."

"The only problem I had at the beginning was that they only have one flatbed dolly then I get a phone call from one of the manager telling me that I need to remove my lock becuase I had said that I was going to empty out my unit and my lock was still on. I call them back and no answer so I went to the office just for them to tell me they they got the units # mixed up. Finely after that I empty my unit and the manager was like you need to make sure the unit is in good condition and clean and no damage I said really. Only two people working there manager and assistant manager and not to friendly would I ever use them nope I went to other life Storage locations and they are all the same and to dam pricey"

"DO NOT RENT FROM THIS LOCATION!!! We rented a spot to park our camper at this facility. One afternoon I got a call from the manager of the facility asking if we picked up our camper. It turns out that our camper was "STOLEN' when she went on vacation. The so-called lighting, security, and surveillance cameras that they advertise about were nowhere to be found when we needed them. All this company’s management could tell me is that they could not see anything on the cameras and to contact our insurance company. My first encounter with this company was when I went in to fill out the application to rent a spot to park our camper. During this time, a very frustrated female was in the office stating that someone had broken into her storage unit. I should have taken this as a hint and went elsewhere, and my family would probably still have our little camper that we worked so hard to purchase."

"Very professional Samantha"

"Great customer service. Been a loyal customer for 5 years."

"I work for a very reputable long distance moving company. We as a company have been a+ rated with the bbb for 18 years my crew was at this location today and were accosted by the so called manager we were doing a couple of things that were against life storage policy. Rather than simply ask us to correct the issue she came up yelling and screaming like a lunatic at my crew of three men. Never in my life have I ever been witness to someone in a position of management act so unprofessional"

"The only problem I have is that there's never dollies never that's not good"

"Very friendly easy access to ,90/hunt ln .nice prices"

"I did not see it"

"Nice and clean"

"This place is decently priced. I feel like made a good choice with this location EXCEPT for the uneven roads. It's literally like driving over a bunch of uneven speed bumps. If you have a small car be careful! If your stacking up a truck make sure you tie everything securely because you WILL be rocking back and forth driving in and out."

"Very nice and helpful staff"

"No carts and no dumpster and the cart i was using came apart and i hurt myself really bad."

"What started off as a great experience ended up turning horrible. At the very least, 'Customer Care' and the other office I dialed a few days later (last 4- 0480) are nowhere near on the same page. I called Friday, 29 May, and spoke to an individual (don't remember the name, but was a female voice with a strong north-east accent) and informed her that I need a place to store my car for a year. She told me it's no problem, the units are not climate-controlled (preferred, but not a deal-breaker to me), and that I just need to complete the online registration to confirm my unit. Even gave me the special which was one month free. No problems so far... I go to the online registration to complete on Monday and, when the form asked if I'm storing a vehicle here, I checked yes and got an error that this unit is not for vehicle storage. Weird, but figured I'd call the company and get it sorted out. Still not a big deal to me. Called Monday and no answer, called again this morning using that -0480 number and spoke to a different individual who informed me the unit doesn't have a high ceiling - still not a big deal since I have a car with plenty of clearance anyways. The problem was when she told me I am supposed to come into their office in-person to give a copy of title and registration, as well as pay taxes on the unit since I'm storing my vehicle there. I asked why wasn't I told this earlier and she said 'Customer Care usually doesn't divulge all information up front.' ....is that because they don't know about all the details? Are they hiding those details? Either way, in response, I asked her to cancel my reservation. In all honesty, I probably would have still rented here had all of this information been given up front. Now that I think about it, I imagine any storage unit housing a vehicle would need to be taxed if it's a state/local law (though I'm still going to do some research on this). But the fact that it's all last-minute knowledge and comes only as a surprise to me, as the customer? I will say the attitudes of both individuals I talked to were at least civil and professional. But that's about the only positive part of this experience."

"This place was great! JJ was super helpful =M"

"JJ the manager has amazing customer service and helped me with all of my questions!"

"j.j manager at this facility is far knowledgeable n great personality defently recomend this facility"

"Great, friendly, and helpful place. The manager JJ was very informative and patient with all my questions and concerns. I highly recommend this Life Storage."

"great place to store your belongings, very clean and inviting. JJ the manager is a really nice guy, very professional and helpful."

"Great customer service JJ, polite and knowledgable. Would rent again, if needed."

"Life storage is a good place to Store your items. They have storage for boats RVs and climate control storages. Jj is a good guy and helps you in whatever he can help on."

"Excellent service"

"Extremely helpful from signing up and also vacating and moving to my new apartment will definitely use them again= JJ was best and was very informative"

"Very friendly staff JJ was of great help with setting up my account online."

"Great customer service (JJ) had no issues while we rented our storage unit for about 4 months I would go back again if needed"

"JJ was a pleasure to work with and made our experience renting a unit and borrowing the moving van a great one! Great at explaining all charges for our rental and got us in and out."

"Great service, while being informative about which unit would be best suited for my belongings. JJ was polite, and quick. Great service all the way around."

"I thought it was a bit expensive at first but J.J. ( the guy who works there) gave us a reasonable price and he was very kind."

"J.J Is an amazing manager as he provided excellent service. The move in process was made easy. Definitely recommend. Great price"

"JJ provided excellent customer service. Highly recommend!!"

"I highly recommended this place for storage. Awesome customer service JJ the manager helped me a lot very helpful"

"This is a great place of business. JJ was extremely helpful. He made easy to use, safe to store my valuables and at the time of completing my stay assisted with my vacating my unit. If I ever need to store my valuables I would return here. I highly recommend this location. Thank you for your professionalism and kind courtesy."

"I moved my stuff in a few weeks ago and had a wonderful experience. JJ Rosas was very helpful and went above expectations. Great customer service and a clean, well kept facility!"

"JJ at this location is always wonderful in making me feel welcome. Even if I am just making a payment. Every time I go in he greats me with a smile and ready to help with any questions. I would recommend this location to family and friends."

"JJ was an awesome help very friendly and very easy to work with! Ill be recommending him to anyone who needs a storage!!"

"JayJay was an amazing help very friendly and he moved quickly to assist me and answered any questions I had Id recommend him 100%"

"JJ, thank your for your utmost customer service. Good and speedy process and very knowledgeable."

"JJ was very friendly and nice. He made me feel welcome. Decent prices and they offer a military discount."

"JJ was very nice and was very helpful"

"I havent had any negative experiences at this location. My dealing here have always been with manager who is probably one the most easy going guys you could ever run into. He is always ready to help however he can. Not often do you this kind of top notch friendly service....."

"I used this facility for almost 7 months And since the very first time I walked into the office JJ was very helpful till my last day using this location thank you so much JJ!"

"JJ is very helpful knowledgeable very courteous and respectable I sincerely recommend him for Life storage if you need to move was done in 10 minutes to get in a room give him a 20 star review."

"Friendly & helpful. If storing your stuff makes sense, Life Storage is a good place to do it"

"JJ is the best seales man out there =L=L=L"

"J.J was super friendly and very helpful. He explained everything completely from start to finish. Moving from california to Texas was extremely stressful, but JJ made everything as stress free as possible. Thank you!"

"We moved from California and had the best experience with the clerk JJ. He was upfront with everything and also very complimentary. I appreciate this experience without any added stress. Thanks guys"

"Help a friend move things to this location only."

"JJ was a great help got the perfect size storage we needed."

"J.J was really great help me find the right storage unit. Great pricing! Friendly great customer service. Will come back again if ever needed."

"Yes very satisfied with the service ! Will use your storage if I need again ,thanks"

"J.J is so awesome"

"JJ the manager was really helpful and resourceful on what was available. Really recommend them a lot."

"The manager was very helpful and kind. I would definitely come back again."

"JJ was super helpful and very polite."

"J J was a great help. Fast friendly service."

"It's a storage place all right. It's under this new name from when I had a space about 18 years ago there."

"Jj and joe are very very helpful and very welcoming and fun,"

"Awesome service jay was great!! Thank you"

"This gentlemen gave great service friendly and clean facility. Thanks"

"I am satisfied with your company completely!!"

"JJ, the manager, is very accommodating and is quick to call me back with any questions I may have. I have been with life storage for several years. Theyre simple to work with and their customer service line is helpful, as well."

"friendly service, nice staff especially Mr JJ"

"JJ gave us a good deal on a unit today that fitted our accommodations thanks for your help"

"Friendly Staff. Very Helpful. I just moved here and they made it very smooth , especially JJ, He was very helpful and nice."

"Jj was helpful as can be"

"JJ 5-Stars, I'm a driver for a moving company . My experience was awesome delivering for a tenant.JJ is an outstanding employee and very helpful.Thanks JJ. Eric Galioto"

"It was our first time here. JJ is very polite and help us out with no problem need more people like him in this world"

"Great service always friendly thanks JJ"

"Mr. Rosas was very helpful. I was having trouble with my online reservation and he was able to assist me very quickly and easy. I highly recommend location store #253."

"I've stored my things at this location for a couple of years and I'm glad there is a manager JJ that can answer and assist with questions and very pleasant to talk to."

"Great Place, JJ was pleasant and ready to help us out when we were in a hurry!!"

"I walked in with a friend and what I witnessed was surely amazing in the way they handled my friend he was understanding from the beginning and immediately helped. I was NOT expecting him to make things so easy. My first selection if I ever need to use a storage. That management at 253 is REAL!!!"

"The manager was extremely helpful and accommodating. I would recommend this storage facility to my friends and family without a doubt."

"JJ provided exceptional customer service. He was courteous and knowledgeable. He represents your company in a manner that exudes excellence. Will definitely recommend Life Storage to others and will not hesitate to use your service again should the need arise."

"I didnt have to worry about my storage as I went almost a year without checking on it. I knew it was in a safe place with prime security at a great price!"

"I have had several units here and the service is great the staff is amazing always helpful and courteous. I have referred several friends there and will again."

"I had a great experience, the sales manager JJ was very helpful and patient, he walked me through process and helped me understand what would be the best storage unit."

"I have had my things there for 5 years. Everyone has been very helpful especially JJ today."

"I would give this place zero stars if it let me. I moved out of my unit on 6/29. I even gave the office notice. They charged me anyways at the beginning of July. I called about 6-7 times to get my money refunded and every time I called they said I would have the money in 24-48 hrs and I would get several excuses. Finally after 3 weeks I got my refund. I would never use this place again."

"Very nice and clean place. Plus very close to my house."

"J.J. helped us out and was amazing at getting us the best deals to match our needs. I will continue to go back just because of the amazing service and genuine care. Thank you!"

"Good to know there around.."

"Muy amables las señoritas de la comida rapida"

"JJ, give great customer service, very friendly and out going, excellent employee."

"Clean, and professional staff. Joe has lots of patience..."

"JJ was great in explaining all the finer details. One of the better experiences I've had."

"Friendly and pilot. This past weekend I moved my things out of storage and forgot to call and cancel rent but they called me to remind me so that I didnt have to pay extra. Highly recommend"

"I am really pleased with the manager JJ !! He has great customer service skills and really made my day with his humor and smile!! I have used this storage facility for over 14 years and I am very pleased !!!"

"Staff has been amazing from the beginning with the first call inquiring about a space. Very informative and thoral. Friendly, positive staff members. J.J especially here will brighten your day with his kindness and proffesionalism!"

"Great store manager! The units were as advertised and never had any issues."

"Very helpful and quick to answer questions. JJ was excellent and got me in, out and made it a painless experience. Will definitely recoment this location to others."

"Just rented out a storage unit. The manager Brenda was really nice and helpful.she explained what the price would be and what the monthly payment would be after the initial down payment. I'm renting a climate controlled unit, looks clean to me."

"Had a great deal. Nice place. A little understaffed. The only person working was very sick and should not have been there. She was great though."

"We had a rat infestation that ruined our furniture and new refrigerator. They told us that the infestation was due to a tenant a few spots down that had peppermint candies inside the space that attracted the rats... Now we have to dispose our items on our dime. No credit or apologies were given, more of an oh well... Never again."

"Worst of the worst,Rats on the office and on units as well Management are the biggest Rats,REMOVE all my stuff damage by mice directly to the trash can,we rented for about 7 years 3 parking spaces and 1 storage unit wich had a real mice problem,long story short,this Life Storage Don't invest on pest control or security cameras or a Decent gate door whom doesn't stay open all night living your belongings to the Mercy of the thief's and criminals who all ready hit that spot many many times,check police activity on the past before you rent,new RV is a no no in this place,you will be a victim,now I'm wondering is the office part of that criminal wave? They continued to charge my credit card even do I all ready removed belongings and sign paper work this people are the worst unprofessional,uncoordinated,on a dirty operation mode"

"Looks like it is. Very well run"

"Denise was AMAZING and so sweet. She went above and beyond to make me happy."

"I was very happy with my storage unit and the customer service"

"Very helpful and not rude associates."

"attentive service"

"I like the convenience of the location from my house."

"I am always greeted with a smile no matter what time of the day it is!"

"I was treated with respect , and was helped to the fullest. I will be recommending this location to family and friends. "

"Denise is very professional and Helpful. I appreciate her service."

"Keep up the good work"

"This is the first time I have ever used storage, and it has been a very good experience."

"You went above and beyond expectations, making it a pleasant experience."

"The increased rate for the storage units is unfair and unnecessary for customers. "

"satisfied"

"Keep up the good work and service."

"Good company - provides a needed service with professionalism"

"Especially liked/valued your online process, follow-up by staff and customer service. Great job!"

"Yes u did u even threw in a truck that really helped ."

"Very friendly and courteous. It is a stressful time and your office person did a great job in relieving this stressor."

"Jeff was fast and friendly. I decided to go with a bigger unit before arriving so I called and 15 minutes later Jeff had it cleaned and ready to go and it just been vacated that morning. The unit faced east keeping it cooler because I can't afford climate controlled. Even though his moving truck was in the shop he was able to reserve one at another location. Overall good process and facility. A little rust on lock mount but otherwise clean and easily accessible unit and he even got me on autopay so I didn't forget "

"I was provided conflicting information between the telephone service and in the office. Also, upon arrival I was informed that the unit I reserved was numbered 666. I inquired about other storage units of similar size that were climate controlled, but availability didn't exist. I was shocked to hear that the unit number couldn't be changed because it had a history. Hopefully Uncle Bob's [Life Storage] can rectify this issue."

"Friendly extra outstanding above the rest in customer service"

"Good place."

"I'm still there - nufsaid."

"I was a late walk in.. it was about closing time and the gentleman never said a thing about the time.. stepped up and began helping us and showed us the unit we requested promptly. "

"I am winter texan. Will be backept next year. "

"in my eyes very well "

"Fine operation!"

"The pavement by the old entrance of the premises needs improvement. If this has been taken care of, please disregard statement. "

"nothing everything is great the way it is."

"If i ever need storage again i will come back for sure."

"I was very happy with everthing about the facility begining and ending with superb customer service ."

"Great storage place! Great employees!"

"We contacted a couple of storages that day and most were rude or not very helpful. We called Uncle Bob's and they were kind and helpful. Good prices. And they even waited for us because we had a long commute (about 3.5 hours) and got stuck in rush hour traffic and ended up a little late. "

"Be nice if you could have one night that you would be open all night....only thing that I wish you would do for the customer! "

"You guys are awesome "

"Now that the new side is open. The old side needs a little work. Some fresh paint would help. "

"David knew his job.. "

"Good Job!"

"The only thing that bothered me was the way the aisles between the buildings designed they were irritating. The concrete was not level which caused vehicles to bottom out and to lean when parked making loading and unloading extremely difficult. The unlevelness of the grounds drove me crazy"

"jeff goes the extra mile"

"i am very satisfied with both the service and my storage. you made it short, plain and simple! just the way I like things done, all while saving me money!!!!!!! ty, Mary"

"The assistant manager David at my location is always very nice and helpful. He is the greatest and you need more employees like him. "

"I had a good stay however lighting is very poor. As a single female when I was in a rush to get out of my previous apartment I could only move while the sun was up because after the sun went down I couldn't see anything. So more lighting or light in the units would be a big help."