Customer Reviews - Life Storage #253, San Antonio
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We at Life Storage want to maintain the best storage facilities in San Antonio, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
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- Overall Rating for Life Storage in San Antonio (#253)
4.77 out of 5
based on 27 of our most recent Reviews
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- Norma from San Antonio, TX
5.0 out of 5
"Denise was AMAZING and so sweet. She went above and beyond to make me happy."
May 25, 2018
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5.0 out of 5
"I was very happy with my storage unit and the customer service"
May 23, 2018
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- Mary-Dionne from San Antonio, TX
4.3 out of 5
"I like the convenience of the location from my house."
December 23, 2017
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- Patricia from San Antonio, TX
5.0 out of 5
"I am always greeted with a smile no matter what time of the day it is!"
August 19, 2017
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- Eric from San Antonio, TX
5.0 out of 5
"I was treated with respect , and was helped to the fullest. I will be recommending this location to family and friends. "
July 19, 2017
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- Gregory from San Antonio, TX
5.0 out of 5
"Denise is very professional and Helpful. I appreciate her service."
March 17, 2017
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- Edward from San Antonio, TX
5.0 out of 5
"This is the first time I have ever used storage, and it has been a very good experience."
October 25, 2016
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- T. Diane from San Antonio, TX
5.0 out of 5
"You went above and beyond expectations, making it a pleasant experience."
July 26, 2016
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- Vennesa from San Antonio, TX
3.6 out of 5
"The increased rate for the storage units is unfair and unnecessary for customers. "
June 02, 2016
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- Margaret from San Antonio, TX
4.4 out of 5
"Good company - provides a needed service with professionalism"
September 21, 2015
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- SOLEDAD N from San Antonio, TX
5.0 out of 5
"Especially liked/valued your online process, follow-up by staff and customer service. Great job!"
September 16, 2015
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- Debra from San Antonio, TX
5.0 out of 5
"Yes u did u even threw in a truck that really helped ."
August 27, 2015
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- Trina from San Antonio, TX
5.0 out of 5
"Very friendly and courteous. It is a stressful time and your office person did a great job in relieving this stressor."
July 30, 2015
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- Ronald from San Antonio, TX
5.0 out of 5
"Jeff was fast and friendly. I decided to go with a bigger unit before arriving so I called and 15 minutes later Jeff had it cleaned and ready to go and it just been vacated that morning. The unit faced east keeping it cooler because I can't afford climate controlled. Even though his moving truck was in the shop he was able to reserve one at another location. Overall good process and facility. A little rust on lock mount but otherwise clean and easily accessible unit and he even got me on autopay so I didn't forget "
July 29, 2015
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- Joseph from Lackland A F B, TX
4.8 out of 5
"I was provided conflicting information between the telephone service and in the office. Also, upon arrival I was informed that the unit I reserved was numbered 666. I inquired about other storage units of similar size that were climate controlled, but availability didn't exist. I was shocked to hear that the unit number couldn't be changed because it had a history. Hopefully Uncle Bob's [Life Storage] can rectify this issue."
June 27, 2015
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- Robert from San Antonio, TX
5.0 out of 5
"Friendly extra outstanding above the rest in customer service"
May 30, 2015
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- Daniel from San Antonio, TX
4.6 out of 5
"I was a late walk in.. it was about closing time and the gentleman never said a thing about the time.. stepped up and began helping us and showed us the unit we requested promptly. "
April 27, 2015
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- Maria from San Antonio, TX
3.5 out of 5
"The pavement by the old entrance of the premises needs improvement. If this has been taken care of, please disregard statement. "
March 03, 2015
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- Melissa from San Antonio, TX
5.0 out of 5
"If i ever need storage again i will come back for sure."
November 26, 2014
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- Maria from San Antonio, TX
5.0 out of 5
"I was very happy with everthing about the facility begining and ending with superb customer service ."
October 23, 2014
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5.0 out of 5
"We contacted a couple of storages that day and most were rude or not very helpful. We called Uncle Bob's and they were kind and helpful. Good prices. And they even waited for us because we had a long commute (about 3.5 hours) and got stuck in rush hour traffic and ended up a little late. "
September 26, 2014
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- John from San Antonio, TX
5.0 out of 5
"Be nice if you could have one night that you would be open all night....only thing that I wish you would do for the customer! "
September 25, 2014
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- Jeanette from San Antonio, , TX
3.7 out of 5
"Now that the new side is open. The old side needs a little work. Some fresh paint would help. "
August 31, 2014
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- Mary from San Antonio, TX
5.0 out of 5
"The only thing that bothered me was the way the aisles between the buildings designed they were irritating. The concrete was not level which caused vehicles to bottom out and to lean when parked making loading and unloading extremely difficult. The unlevelness of the grounds drove me crazy"
March 09, 2014
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- Mary from San Antonio, TX
5.0 out of 5
"i am very satisfied with both the service and my storage. you made it short, plain and simple! just the way I like things done, all while saving me money!!!!!!!
ty,
Mary"
January 22, 2014
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- Maria from San Antonio, TX
5.0 out of 5
"The assistant manager David at my location is always very nice and helpful. He is the greatest and you need more employees like him. "
November 26, 2013
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- Jonetta from San Antonio, TX
5.0 out of 5
"I had a good stay however lighting is very poor. As a single female when I was in a rush to get out of my previous apartment I could only move while the sun was up because after the sun went down I couldn't see anything. So more lighting or light in the units would be a big help."
October 23, 2013
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