Customer Reviews - Life Storage #8129, Pasadena
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We at Life Storage want to maintain the best storage facilities in Pasadena, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
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- Overall Rating for Life Storage in Pasadena (#8129)
4.88 out of 5
based on 55 of our most recent Reviews
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5.0 out of 5
"Nice storage and excellent customer service, thanks for the service"
November 23, 2018
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- Christopher from Houston, TX
5.0 out of 5
"Excellent service ,,,great staff and management
...I would definitely recommend."
October 20, 2018
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4.6 out of 5
"Everything was great except for the rent continually going up during the years I had my two units."
July 23, 2018
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5.0 out of 5
"I was so impressed that. I had the company that I work for start using the same services and they are to this day at multiple locations in Houston.m"
July 19, 2018
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5.0 out of 5
"One of the cleanest facilities I've ever stored with."
May 31, 2018
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5.0 out of 5
"So very helpful. I was moving to a larger space and it was so easy and quick. Always kind and helpful even over the phone when I called in with lots of questions."
May 05, 2018
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5.0 out of 5
"Best customer service around. A little pricey but worth it."
May 05, 2018
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5.0 out of 5
"Love Them
They treat me great and they actually know me as a current customer when I call and give my name."
April 19, 2018
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- Co-Manager from Pasadena, TX
5.0 out of 5
"Best place to store. The management was amazing!!!!"
March 24, 2018
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5.0 out of 5
"Always treated with over the top courtesyand made to feel my business with them matters."
March 03, 2018
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5.0 out of 5
"The employee showed me different sizes of storage units to give me a choice of what I was looking for. He also shown me a larger one than the one I selected in case I needed to upgrade for more room in the future. He was very nice and appeared to be knowledgeable of the different types of units available. "
September 03, 2017
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5.0 out of 5
"The employees and Manager at the facility I used were very professional, cordial, and helpful."
August 24, 2017
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5.0 out of 5
"Bonnie is awesome, we love her and trust her - we have multiple units at this location (Fairway Plaza)"
May 29, 2017
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4.8 out of 5
"Provided excellent service for a reasonable fee. I do wish your hours were past 10 p.m. But I'll live with it for now."
May 24, 2017
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- Guadalupe from Houston, TX
5.0 out of 5
" Very satisfied and received real good help at both storage places"
April 25, 2017
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- Marissa from Pasadena, TX
5.0 out of 5
"Clean and attentive. I also am very satisfied because I can be at ease knowing my belongings are safe. I also love my rate!"
January 23, 2017
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5.0 out of 5
"efficient, friendly, helpful service.
Site facilities kept in great condition."
November 02, 2016
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5.0 out of 5
"Bonnie is great, if it wasn't for her I'd would have moved to a closer facility to me by now."
November 01, 2016
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- Thomas from South Houston, TX
4.8 out of 5
"These ladies do a great job! I've been a customer since 2010 and I always recommend this location to everyone I know.. "
October 20, 2016
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5.0 out of 5
"Andrea was very helpful and she did exceed my expectations when I got my unit throughout my move into the unit several times. Then today I needed help with locking my unit and Kelli was helpful and understanding. She exceeded my expectations too. Thank you both for doing an outstanding job!"
August 01, 2016
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5.0 out of 5
"Bonnie the manager is outstanding as well as Andrea. They are responsive and I feel like they treat my storage unit as it is their own. Very professional. Excellent customer service. "
July 11, 2016
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5.0 out of 5
"I have always had the best experience with Uncle Bob's. Bonnie & Andrea are awesome. They are always so friendly and willing to help in any way they can! I would recommend Uncle Bob's to anyone looking to store."
June 29, 2016
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5.0 out of 5
"Unfortunately, due to an automobile accident that I was in I was late making my payment for the first time. I thought the late payment fee was excessive. "
June 06, 2016
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5.0 out of 5
"A loaner truck was not available, however Andrea contacted immediately after she had located one."
April 29, 2016
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4.6 out of 5
"The only thing that bothers me is the immediate LATE charge. If one of your customers is consistently late or doesn't pay at all....that's one thing. But we pay every month, and if we are late here and there, I feel that the LATE charge should be waived. We have been out of the country and I am 1 day late this month and feel like that isn't right."
April 06, 2016
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3.0 out of 5
"I had a unit there since 2009. Ever since Uncle Bob's [Life Storage] bought the property my rent steadily went up. I love the manager there, she was always very nice and helpful so I hated to leave but I was afraid of how much the rent would continue to increase."
March 23, 2016
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5.0 out of 5
"Staff is outstanding!!!
Was great to use the truck to move into unit!!"
January 25, 2016
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5.0 out of 5
"The employee's at this location are great! Bonnie is always kind."
January 20, 2016
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4.5 out of 5
"The place is well run however it was expensive. It is within the range of other places, but we just moved it into the apartment garage & apartment to save money."
December 27, 2015
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- Camille from Deer Park, TX
5.0 out of 5
"Very professional, very friendly, very welcoming. I had a horrible experience with another storage facility in the area and had my guard up with many questions. All of them were answered pleasantly and professionally. It was very easy from my initial call, to my location visit, to completing the required paperwork, to my auto payment set-up. Thank you to Bonnie and Andrea for being so friendly and welcoming!"
December 25, 2015
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- Michael from Pasadena, TX
5.0 out of 5
"Both persons who worked there were always helpful and informative. They understand life issues and informed me of everything I needed to know to ensure that I could continue to keep my space as well as live my chaotic life.
Thank you!"
December 23, 2015
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5.0 out of 5
"Bonnie and Andrea are very professional and take pride in the appearance of the whole storage facility.
They care about their tenants as well."
June 19, 2015
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5.0 out of 5
"Both lady's are nice, professional, and it's always nice to see a smile. "
January 27, 2015
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5.0 out of 5
"Bonnie n Andrea are awesome.
They do their job in an exemplary n timely manner.
Happy Thanksgiving
Jose n Gloria"
November 26, 2014
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5.0 out of 5
"my experience was more than extraordinary and am elated that I chose uncle bobs for our storage needs
"
November 26, 2014
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5.0 out of 5
"I'm happy your facility is close to my home. Most important......bug/insect free. Love the climate control, it assures me my goods are protected from mold and mildew. In short, I have no complaints. Love your facility"
October 28, 2014
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5.0 out of 5
"Very helpful with move-in questions and assistance."
September 25, 2014
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4.9 out of 5
"The trees in the back of the propety needs to be removed from the building roofs."
September 04, 2014
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- Christina from Pasadena, TX
5.0 out of 5
"I had made an appointment and wasn't sure If I would make it by lunch or after work. The employees called to let me know they would be out around the lunch hour and wanted to be sure that if I came then, there would be somebody there. I was very impressed that they took the time to call me and let me know that."
August 27, 2014
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5.0 out of 5
"All my business dealings with Uncle Bobs [Life Storage] have been more than satisfactory. Thanks!"
August 27, 2014
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5.0 out of 5
"I loved the app for account management! Thank you!"
August 23, 2014
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- Krystal from Pasadena, TX
5.0 out of 5
"From my first visit i was treated with such respect and courtesy. This was my first time renting a storage space and the workers here made it so easy for me to do so!"
July 18, 2014
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- Michael from Seabrook, TX
4.1 out of 5
"All facets of my experience were quite good. Some things were not marked "5" because I consider the top number to be "outstanding," which is difficult to attain in my view.
In any case, I am quite happy with how I was/am treated, and my unit. Further, that continues to date when I have additional needs for information."
June 27, 2014
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- Charles from Pasadena, TX
5.0 out of 5
"Staff is very helpful, courteous, and professional."
May 28, 2014
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5.0 out of 5
"Great Customer Service was given.
Thank you so much!"
April 18, 2014
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5.0 out of 5
"Bonnie and Andrea are great! They always go out of their way to help me whenever they can. "
April 08, 2014
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5.0 out of 5
"From day one the staff has helped me get situated as best as possible. I have relocated on site into 4 different units. I started with a 10x30 and progressed up to a 13x75. Each time I thought I was done I quickly realized I needed the next size up and they helped keep me informed of upcoming vacancies to get me into the unit I needed. Very polite, very helpful, very knowledgeable."
March 20, 2014
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5.0 out of 5
"While this area is full of trash kings I miss a dumpster for clients."
February 27, 2014
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- Jeffery from Pasadena, TX
4.0 out of 5
"Many times my climate controlled unit area is too hot."
February 27, 2014
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- Deidra from Deer Park, TX
5.0 out of 5
"Bonnie, Manager, & Andrea,Assistant
Manager, are professional AND personal
These ladies are great representatives
for your company.
Although I have been a customer for longer than I originally anticipated, I will gladly use and recommend Uncle Bob's [Life Storage]."
January 16, 2014
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4.9 out of 5
"simple and no extra hassle beyond what is really expected..."
January 13, 2014
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- Andrea from League City, TX
5.0 out of 5
"The ladies at UB#386 are always helpful and friendly. I could not ask for any changes to what they are doing. Wonderful. "
January 12, 2014
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4.2 out of 5
"Taken over from previous owners, not much has changed. Clean overall, helpful and well maintained. Only problem is the removal of the customer dumpster. This was a plus from the former owners. "
January 07, 2014
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5.0 out of 5
"I would prefer NOT to have to enter my code again when leaving the property. Otherwise, my experience with Uncle Bob's [Life Storage] has been excellent."
November 17, 2013
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5.0 out of 5
"Everything was wonderful. My only negative thout is I wish there was a lightbulb in our unit. There is a spot for one, but no bulb."
September 01, 2013
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