Customer Reviews - Life Storage #8112, Katy
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We at Life Storage want to maintain the best storage facilities in Katy, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
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- Overall Rating for Life Storage in Katy (#8112)
4.83 out of 5
based on 33 of our most recent Reviews
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5.0 out of 5
"We are very happy with the service and convenience we have received. We have 3 units to fill during our move and know that everything will go well during the process.
Your manager and employees are very helpful and very nice people to be working with during our move."
November 17, 2018
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5.0 out of 5
"I've been renting from this place for a few months now. I'm happy with my first unit and decided to get another space for all the crap we have. Juan and Benny continues to display courteousness, professionalism and will go above and beyond to assist your needs."
July 09, 2018
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4.9 out of 5
"I THANK GOD FOR YOUR COMPANY CONCERNS OF SURVEILLANCE FOR YOUR CUSTOMERS PROPERTY.."
December 27, 2017
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5.0 out of 5
"The young man that runs the office went above and beyond to help us every time we went in.. incredible customer service- you just don't see that anymore! "
March 23, 2017
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4.8 out of 5
"My expectations were met because your facility is close to my home, the price was competitive, the on-site manager was very nice, and the storage unit was close to the front."
March 01, 2017
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5.0 out of 5
"Very courteous. I actually felt that I was appreciated. The storage unit and facility are extremely clean. Very pleased!"
January 17, 2017
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5.0 out of 5
"Organized and processed the transaction promptly with no glitches. Love your autopay option, wasn't available several years ago."
October 01, 2016
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4.9 out of 5
"The whole process was handled very well and professionally completed."
September 19, 2016
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4.9 out of 5
"Everything exceeded my expectations.
Well done!
Tony"
July 26, 2016
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5.0 out of 5
"I love Uncle Bobs [Life Storage]. Only moving out because of selling the camper. Will definitely be back if we need storage. "
July 23, 2016
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4.6 out of 5
"When possible provide 50 feet long covered RV parking spots wth proper size access for 40 feet long and larger Motorhomes & fifth wheel travel trailers. The reason I'm no longer a customer of Uncle Bob's is no locations near my home in Katy, TX could accommodate my new 40 foot long motorhome."
November 25, 2015
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5.0 out of 5
"Very pleased with my experience with your staff and facilities. Keep up the good work. "
October 23, 2015
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5.0 out of 5
"Attendant even recommended a lock for my storage that would cost the same as running to walmart!!"
August 27, 2015
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5.0 out of 5
"Nice place and good people to work with. That is why I recommended it to a friend and he brought his camper there too. "
August 25, 2015
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5.0 out of 5
"The manager Benny has been very helpful . This is my second time to rent at this location . I live 30 miles away but it is very much worth it ."
July 28, 2015
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4.8 out of 5
"This was the second time I had storage at this facility. both times we were satisfied with our experience. "
July 24, 2015
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4.0 out of 5
"Just raised my rent. The unit now has become too expensive. I'm looking for alternatives"
April 28, 2015
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5.0 out of 5
"Totally met my expectations . I feel totally secure with your location as well."
April 27, 2015
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5.0 out of 5
"Everything is great. I especially appreciate the presence of someone always being there and rounds being made just keeping an eye on things."
April 27, 2015
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4.8 out of 5
"The only thing I didn't like was the additional insurance requirement. It was a surprise as I checked in. Other than that, great!"
April 20, 2015
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5.0 out of 5
"The associate was very respectful and did a great job in meeting my needs..."
March 27, 2015
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4.8 out of 5
"No questions, am satisfied with the service and procedures of Uncle Bob [Life Storage] service/s"
October 28, 2014
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4.5 out of 5
"I am OK with paperwork, but found it ridiculous that I would have to purchase insurance if I didn't proved it from my Homeowners. There was no option of no insurance - this should be a choice I can make and Uncle Bob's [Life Storage] not be held responsible for. "
September 25, 2014
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5.0 out of 5
"Very convenient. Use of the truck is a great attribute."
September 23, 2014
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4.6 out of 5
"Not enough people working in the office. It takes a lot of time to go over everything for each person. When your ready to get everything moved, time is very important. Other than waiting my turn in the office everything is great. Thanks"
April 25, 2014
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5.0 out of 5
"So glad I picked Uncle Bob's [Life Storage]. The young lady was wonderful and so very helpful!!! Property nicely kept up.
"
April 25, 2014
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4.8 out of 5
"Thorough and clear explanations. Entire process/experience extremely easy and as the manager explained."
March 26, 2014
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- Kristina from Chicago, IL
5.0 out of 5
"Uncle Bobs [Life Storage] has been great with dealing with all my deliveries to my unit since I work out of town. They are always helpful. "
March 26, 2014
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4.5 out of 5
"well, i was told over the phone through the customer service number that i could pick up the rental truck at 16:00, but locally i was told that it would not be avaialble until 17:00, however the two ladies there very very friendly and well organized, this however threw off my timing, over all all was good! "
March 25, 2014
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5.0 out of 5
"great service and very helpful with all my delays with my house not being finished"
February 26, 2014
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4.4 out of 5
"My lock had rusted/frozen and, after verifying the spot was mine, they assisted in cutting the lock so I could replace it. I appreciate the assist! "
February 26, 2014
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4.8 out of 5
"The staff at the Franz Rd. Location are some of the friendliest people around. They always greeted me & my staff with warm smiles and always verbal with greetings."
February 23, 2014
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4.2 out of 5
"Always looks good and I appreciate the online payments - Thanks"
August 15, 2013
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