Self Storage Units near Houston in Porter, TX, 77365

"Rodents and Roaches. I had to move the majority of my household into a climate controlled storage and chose this location because of the great reviews I read. I was very disappointed to find out their facility is infested with rodents and Roaches. Every time I went to my unit, I found new rodent poop on the floor and on top of boxes/furniture and often found Roaches scurrying across the floor. Each time, I swept the filth up. I notified a young man who worked there and he did nothing about it. The next time I came to check on my storage about a month later I went to the office again and spoke to a woman who was way more helpful and I was told the man I spoke to before didn’t even bother taking note of the situation or contacting an exterminator. I’m still unsure if they ever did get an exterminator out there.. I just moved my things out recently and still found more rodent feces on move out day. I really hope I brought nothing with me to my new home."

"I appreciate Charles helping me get my door unstuck as boxes shifted and prevented the door from opening. I could not have done it myself! Courteous and efficient!"

"You guys have been really helpful. I so thank you for working w/ me like you have."

"Xclent service. Great professional staff."

"Reserved a 10' × 20' unit today and it was very easy to do online but I had an issue with my phone, drove down to the location and an employee was incredibly helpful in taking care of my issue. He took the time out and walked me to see the unit and I was very impressed by how clean and new everything was. The building was new, no dirt or trash, and smelled like it was cleaned with detergent, air conditioning was perfect and security cameras were everywhere. Highly recommend this place, 5 stars for sure."

"So I called this place to find out about a storage unit and the phones were forwarded to someone in Florida. I really wanted to "speak" to someone local. Eh, maybe try again next week or try elsewhere."

"I was having trouble reserving a unit online so I called and spoke to Dan, he was very helpful over the phone. In fact he was so helpful I came in that same day to complete my rental and he whisked me through the process with professionalism and efficiency. Great customer service."

"Extremely clean location, love all the security. Jennifer was super friendly when I stopped by, so life storage is great!"

"Clean and great security with individual door alarms."

"Never really had problems until I moved out. Moved out on the 5th of the month after giving the required 10 days notice but still charged me the entire month fee and would not prorate. Also had lots of mice/rat damage on my stuff when moved out."