Customer Reviews - Life Storage #254, Humble
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We at Life Storage want to maintain the best storage facilities in Humble, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
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- Overall Rating for Life Storage in Humble (#254)
4.88 out of 5
based on 54 of our most recent Reviews
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- Mary from Friendswood, TX
5.0 out of 5
"Dan was an exemplary representative, and was always extremely helpful and pleasant."
March 25, 2018
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5.0 out of 5
"moving was a tough thing to go through. your staff was always there to help and made things easier for us to manage. "
December 21, 2017
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5.0 out of 5
"Friendly, helpful staff in a very difficult time for our family - Hurricane Harvey."
October 26, 2017
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5.0 out of 5
"Had to rent a storage for my moms things as she transitioned from a larger home to a senior apartment, this storage place was very nicely maintained and well organized. Always clean and provided very nice customer service every single time I interacted with them. They are wonderful. Thank you so much."
October 23, 2017
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5.0 out of 5
"helpful prompt service when I needed a storage unit quickly"
July 26, 2017
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- Jeffrey from Kingwood, TX
5.0 out of 5
"Dan was great to work with.
Friendly and knowledgable
eff"
April 23, 2017
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4.4 out of 5
"All my expectations were met and I was treated professionally. I will recommend your business to friends and family."
March 22, 2017
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5.0 out of 5
"They made me feel like I was a sister/mother to all. Very friendly,lovable, @ home. "
March 03, 2017
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- Christall from Conroe, TX
5.0 out of 5
"This is my second time being with this storage company. The business hours, cleanliness and closeness to my home is very convenient for me but mostly the hospitality and professionalism was my best factor on signing up and coming back.. I had an personal matter come up the first time I stored here and moved my stuff out within a couple of days, Tabitha or the other lady was very helpful on getting me a refund for the days I ended up not using. I met with Dan this time and even though this is my second time storing with them a few months back, he still went over everything with me thoroughly, and provided me with an in store bought lock. Even their call center people are extremely helpful! Rebecca is the best!"
October 03, 2016
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4.8 out of 5
"You were great! All my questions and concerns were addressed plus I received a tour. I am greatly impressed by your setup."
July 28, 2016
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5.0 out of 5
"I have had numerous storage spaces over the years, California to South Carolina,
no doubt Uncle Bob's [Life Storage] more than meet my expectation. Very impressive!!!"
July 26, 2016
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- Bonnie from Corpus Christi, TX
5.0 out of 5
"Tabatha waited on me when I arrived. She was very pleasant and professional. Great Customer service and extremely knowledgeable. I also spoke with the Manager Terry(I believe that was her name) and she was also very helpful, courteous and professional. Great Job Girls! Thanks for the excellent service! "
July 19, 2016
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5.0 out of 5
"I could not have been better treated, happier with the facility, or feel more secure about using Uncle Bob's [Life Storage]! Terri and Tabatha are the kind of employees every business would kill to have. They are absolute all stars at customer service and the facility is in impeccable shape!"
July 08, 2016
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4.9 out of 5
"The employees were really nice and the buildings were really kept very clean and no bugs. Would recommend to anybody needing a storage building."
May 23, 2016
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4.7 out of 5
"Everything was great..We enjoyed and are thankful for the use of the storage.."
April 25, 2016
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5.0 out of 5
"I love how Uncle Bob's [Life Storage] prides itself on cleanliness and friendliness. The location at 5250 FM 1960 was always in immaculate condition and the staff was always exceptional. The floors were always shiny and there was never any dust around. I have already put a good word out for this company. All of my belongings remained in excellent condition. Thanks Uncle Bob's [Life Storage]!!"
April 24, 2016
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5.0 out of 5
"I have used uncle bobs several times and will use again if I have storage needs--it's great!!"
March 23, 2016
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5.0 out of 5
"My storage unit was for work so I was there at least twice a week for almost 3 years. I am in the process of moving locations to the other side of town. If the Uncle Bobs I transferred to is half as nice as the Humble location, then I'll be happy. Terri, the manager, was always pleasant and knowledgable, as were all other employees. I have nothing but positive things to say about renting here. Uncle Bobs has a good asset in Terri, in my opinion."
March 08, 2016
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- Taylor Elaine from Humble, TX
5.0 out of 5
"Very happy with the friendliness of the employees and the security of the indoor storage unit itself"
February 29, 2016
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4.8 out of 5
"Terri was very polite and efficient in renting me a space."
January 26, 2016
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5.0 out of 5
"Well run facility with friendly quick to help staff,very easy to like and deal with."
September 23, 2015
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5.0 out of 5
"I was actually moving from one unit to a larger one. The Associate walked us to several available units and let us pick the one that would work best for us. She also said we had up to 7 days to move out of the old one, and offered the round lock as an interim until we got a new one. This exceeded my expectations of service. thank you, Carol"
August 27, 2015
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5.0 out of 5
"Extremely well managed, professional,courteous,helpful on every level.
Thx"
August 24, 2015
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5.0 out of 5
"Great experience. Very friendly and helpful staff."
August 11, 2015
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5.0 out of 5
"The gentleman was so helpful and went above and beyond. I was pressed for time and he was able to get all the details explained and set me up with no issues. Very happy with service all around"
July 29, 2015
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4.2 out of 5
"The only problem I have is the billing options. I asked if they could send us a bill in the mail before it is due and that request was unable to be fulfilled. I was then told that they would send a reminder in the mail of the upcoming bill which has not happened. "
July 09, 2015
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5.0 out of 5
"I highly recommend Uncle Bob's [Life Storage] because it is as clean as your home if not better and customer service is awesome!!"
May 31, 2015
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4.8 out of 5
"Met expectations. Terri was very good and professional. "
May 27, 2015
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- Mary Ann from Glendale, AZ
5.0 out of 5
"We were shown a nice space and after them checking to see how much stuff we had to store, a larger space was recommended and we needed it!"
May 26, 2015
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4.8 out of 5
"The staff was so friendly and helpful. This is my first time renting a space and your staff has put my mind at ease storing my house hold at your building."
May 26, 2015
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5.0 out of 5
"There needs to be more rolling cart excess-ability after store hours."
May 23, 2015
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5.0 out of 5
"Terri Was absolutely a GEM....Always smiling, helpful and always made you feel that your storage was the most importance to her......You need to give her a HUGE RAISE !!!!! At least a gift card for lunch!!!!! She is most deserving"
March 06, 2015
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- Ashlynn from Richmond, TX
5.0 out of 5
"The Uncle Bob's tem was always extremely helpful and never hesitated to go the extra mile to help us out."
February 24, 2015
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5.0 out of 5
"The process was smooth and not time consuming beings how I was moving and didn't have a lot of time to waste. "
January 27, 2015
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5.0 out of 5
"The experience was nice , I was in a hurry and the associate treated me nice and was very thorough."
January 01, 2015
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5.0 out of 5
"I WAS BOTH IMPRESSED WITH THE LOCATIONS CONDITIONS AND THE SERVICE I RECEIVED."
November 26, 2014
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5.0 out of 5
"I enjoyed working with Uncle Bob's and will use the storage area again in the future. Thanks"
November 24, 2014
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5.0 out of 5
"I think the a/c spaces in the main building are best in regard to security, lighting and appearance. Best I've experienced and that where I've had all my units over a 6+ year period in Atascasita. I drive a long way now,to and from storage to home, but it's still worth it!"
October 27, 2014
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- Michael from Sidmouth DeVen, UK
5.0 out of 5
"I would like to thank Terry for taking good care of our unit when there was a water leak into the property and attempting (successfully) to prevent water damage to our property."
October 25, 2014
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4.8 out of 5
"Uncle Bob's offered exceedingly more than I had expected, especially being able to use the moving truck for free during move in!"
September 28, 2014
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4.1 out of 5
"A 12' weed growing up through the concrete in my rental unit. Price is a bit high, but they all are. Tough to get in and out of facility between 4:30-6:30 pm during the week days. Overall, satisfied, however."
September 07, 2014
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- Kimberly from Kingwood, TX
4.7 out of 5
"I have been renting storage with uncle Bobs since 2008 as needed, and I feel they are the cleanest and the most reasonable. the people are helpful and nice as well. Hopefully that will never change. "
September 03, 2014
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5.0 out of 5
"The staff has always been very helpful and
friendly"
August 28, 2014
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- Michelle from Beaumont, TX
3.6 out of 5
"I think your team could be more helpful with storage and moving needs and how to get items to another uncle bobs facility when faced with having to move."
August 27, 2014
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4.8 out of 5
"I found the place extremely clean and tidy. Any delay in attending to our needs was due only to a previous customer needing a lot of attention. I found the advice to rent an indoor space to be thoughtful, rather than seeming simply like an up-sell. We had gone to another Uncle Bob's facility farther east in Humble, and the woman there was very prompt and helpful in helping us find a place with a unit of a more appropriate size. We are very happy with the service."
July 04, 2014
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5.0 out of 5
"We were extremely pleased with our time at Uncle Bob's [Life Storage]. Terry was always helpful and pleasant. The facility was always well maintained. Our belongings were removed in the same shape we placed them."
June 25, 2014
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5.0 out of 5
"The site manager, Terri, is very professional and helpful. Much more so than I actually expected at a storage facility. I also witnessed her deal far more patiently than I would have with a disgruntled customer over the phone who had obviously failed to pay their bill. "
April 25, 2014
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4.7 out of 5
"It would be great if more carts were accessible. Like if you had carts for pay like at the airport, scattered around the property so customers don't have to go all the way to the front office, but could pay and return carts to various locations."
April 19, 2014
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- Wallace from Kingwood, TX
5.0 out of 5
"It was a joy to meet Terri. I reserved online and was called the same day to welcome me to Uncle Bobs Storage and so as to make an appointment when to come into sign lease. "
April 15, 2014
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5.0 out of 5
"This facility is exceptionally maintained. Very pleased with the ladies that manage the location. "
February 28, 2014
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4.5 out of 5
"It would be wonderful if they put diet coke back in the coke machine."
February 27, 2014
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5.0 out of 5
"Terry the Manager if personable and professional.
Always a pleasant disposition. "
February 27, 2014
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4.8 out of 5
"I have been a customer for years. So with that said, you must be doing all the right things. Thanks"
January 19, 2014
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5.0 out of 5
"Both the office manager and her assistant were very friendly and helpful. I enjoyed talking with them both. Very clean facilities. I had never been in a storage facility and this one did impress me with how clean and well kept the area was. I will definitely refer people to Uncle Bobs on 1960 in Atascocita."
October 18, 2013
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