Customer Reviews - Life Storage #478, Houston
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We at Life Storage want to maintain the best storage facilities in Houston, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
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- Overall Rating for Life Storage in Houston (#478)
4.91 out of 5
based on 31 of our most recent Reviews
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5.0 out of 5
"Having stored items for longer than a few years in two storage units, I was always pleasantly greeted when I came on property.... a very pleasant experience each time I was on site and was greeted with my own name by most of the personnel. Monica was always great..."
February 07, 2019
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- Janet Niday D/B/A from Houston, TX
5.0 out of 5
"Monica is awesome. She was always ready to listen to my concerns."
July 23, 2018
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5.0 out of 5
"I had never rented a storage unit and was surprised at how smoothly the whole process was"
July 19, 2018
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5.0 out of 5
"Everything was explained well, I was shown different sizes and everyone was friendly."
April 29, 2018
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5.0 out of 5
"Very well the manager was always smiling and very helpful all the time we like her a lot, try to keep her happy she is a good one."
January 20, 2018
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5.0 out of 5
"The manager of the 2870 Gessner location in Houston is the only person whom we interacted with. She was extremely professional, very knowledgable, and efficient in her dealings. Excellent employee!!! Congratulations on her performance"
October 23, 2017
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5.0 out of 5
"You guys rocked! Alfred and Monica were a lot of help! Keep up the good work."
May 13, 2017
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5.0 out of 5
"Monica and John were always very helpful and attentive! "
March 23, 2017
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5.0 out of 5
"You met all my expectations and the service was impeccable. Monica, is by far, your best employee. I came back just because of her"
February 01, 2017
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5.0 out of 5
"You go above and beyond and for that I thank you.. ya are awesome!!!"
August 25, 2016
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5.0 out of 5
"I was very satisfied overall. The pricing was a little high but probably on par with other facilities in the area."
July 24, 2016
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5.0 out of 5
"So Far so good. This is my 2nd Uncle Bob's that I've used. Always clean & personnel very helpful."
June 22, 2016
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5.0 out of 5
"Mrs. Monica was very helpful and met all of my expectations. "
May 02, 2016
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5.0 out of 5
"yes veronica b. treated me very well. answered all my questions that I asked about.
Thanks
Roger
"
March 21, 2016
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4.0 out of 5
"Wish you would quit raising prices on your long term customers. Based on how the community needs are. "
March 17, 2016
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- Angelica from Houston, TX
5.0 out of 5
"Just I want it to say thank you very much to both MONICA'S. "
February 23, 2016
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5.0 out of 5
"The two employees I met were very nice. The property is very clean. The property seems very professionally run."
January 25, 2016
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- Patricia "Cissie" from Houston, TX
5.0 out of 5
"Your manager , Monica , at this location , does a terrific job . She needs to be commended for her hard work . Her efforts are appreciated . Cissie"
January 21, 2016
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4.8 out of 5
"A little pricey. That would be the only reason I would not recommend to friends. Cost is more than most."
December 29, 2015
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5.0 out of 5
"At th same time I was renting from Uncle Bob's, I was also renting from uHaul. It was a bastly different experience. I will definitely be renting from Uncle Bob's again"
December 23, 2015
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- Marianne from Houston, TX
4.8 out of 5
"The office staff is always willing to assist me with any needs I have in a professional manner. "
August 28, 2015
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5.0 out of 5
"It was easy to have the storage and an easy hassel-free process to vacate & leave. Iwill be happy to use the company again if there ever is a need."
August 23, 2015
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5.0 out of 5
"The young lady at the desk worked with me and went way out her way to help me get the best storeage area that I needed .
Exceptional person - special Thank you for her help??"
June 27, 2015
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5.0 out of 5
"I love the new drive up code entry and not having to renter on leaving. "
June 27, 2015
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5.0 out of 5
"Property is always well maintained and well lighted."
June 26, 2015
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4.6 out of 5
"Do you have or do you plan to put electrical outlets in some or all storage rooms?"
June 26, 2015
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- Veronica from Houston, TX
5.0 out of 5
"Price was great, helped right away, exactly what I wanted"
May 27, 2015
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5.0 out of 5
"We needed a storage for a few months while we were waiting for our new home to be completed. The staff at Uncle Bob's Gessner were AWESOME!! Always friendly and very helpful!! We would definitely recommend.
Thanks!!"
April 23, 2015
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3.9 out of 5
" I would like to see if we have any coupons for the upcoming months . "
January 20, 2015
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5.0 out of 5
"Easy and painless , what more can i say, went in looking for a storage unit , came out with one. Got eberything i needed"
January 19, 2015
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5.0 out of 5
"I just hope your rates don't go up again anytime soon. We've been renting for years. I am very satisfied however, with your service and the condition of your facilities and am very grateful you are so near our home and take pride in your business. Thank you."
December 29, 2014
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