Customer Reviews - Life Storage #296, Houston
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We at Life Storage want to maintain the best storage facilities in Houston, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
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- Overall Rating for Life Storage in Houston (#296)
4.70 out of 5
based on 40 of our most recent Reviews
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5.0 out of 5
"Christine was always so incredibly nice and helpful."
May 24, 2018
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5.0 out of 5
"We appreciate your assistance in our time of need because of flooding problems from Harvey. Convenient and cleanliness were important to us and you excelled in these. Thank you"
April 23, 2018
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5.0 out of 5
"We were flooded and needed short term (6 month) storage. We were put on a list and within 3 days had space. Very grateful for the help."
November 06, 2017
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5.0 out of 5
"We have not had any issues since we rented the unit. They have been very informative when they painted the doors. they let us know ahead of time, in case we needed in prior to the painting. we are very satisfied thus far."
July 26, 2017
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5.0 out of 5
"Your associate was absolutely AWESOME. Funny helpful knowledgeable & had everything we needed ready & waiting. I will recommend life staorage. "
May 20, 2017
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5.0 out of 5
"I've dealt with several storage facilities over the years, and yours is a cut above in cleanliness, convenience, and professionalism. Great job!"
May 18, 2017
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5.0 out of 5
"The manager went above & beyond to assist me when I accidentally forgot some of my paperwork behind. I am thankful for her patience!"
October 24, 2016
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5.0 out of 5
"Christina is always extremely helpful and always greets us with a smile."
March 31, 2016
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5.0 out of 5
"Christina is always extremely helpful and always greets us with a smile. "
March 31, 2016
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3.5 out of 5
"Yes, the new staff recently has little knowledge on giving information. I was not greeted when i walked throught the door until employee was done with the customer which was about 20 minutes, then i was greeted and not with a smile. On the phone, employees couldnt even give me my final balance on the account. The place was clean and safe which was great. I do feel my things were in a great place but the staff use to be pleasant at one time."
March 23, 2016
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4.4 out of 5
"You did give me the right size unit it was clean but has no electricity or lights."
February 11, 2016
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4.7 out of 5
"With a few minor exceptions this was a very positive experience, and I do not believe anything further could reasonably have been done to improve upon it. "
December 23, 2015
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5.0 out of 5
"Great experience! Would definitely recommend Uncle Bob's [Life Storage] -- and the Jones Road team was great!"
October 23, 2015
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- Barbara Elise from Houston, TX
5.0 out of 5
"Loved working with Christina. Extremely professional and knowledgeable."
July 27, 2015
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4.3 out of 5
"I was very Please.. storage unite very clean. Christina is a very nice lady. "
June 26, 2015
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5.0 out of 5
"I feel that Uncle Bob's is a secure and trusted place in which I can keep my valuables. I stored my artwork there so I wouldn't have to worry about my valued artwork, while I was on vacation, in the event of a break in into our apartment. No break in, but I was worry free and enjoyed the vacation, because of Uncle Bob."
June 23, 2015
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4.5 out of 5
"Great place to store your belongings,friendly staff."
May 25, 2015
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5.0 out of 5
"Omar answered all my questions and if he didn't know the answer, he called the manager!
He was very helpful and friendly.
The days we were unloading the trailer, he brought us water!
He was awesome!!!"
May 19, 2015
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4.5 out of 5
" The climate controlled units could be a little cooler."
April 27, 2015
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3.9 out of 5
"I have been supporting the military oversea last 2 years and pay my fees upfront by a year but when it was due this April I had called March to let find out about would I be accessed a late fee if I waited till I flew in on April 5th. I came in on Monday the 6th and was charged a $15 late fee as my question was not answered on phone as she asked me to call back as she was with a customer. I called several times and left email address as it was late at night and was flying to Germany next morning. Her excuse is she has no internet to email me. Had I known I would've given my credit card over the phone to avoid fees. I was waiting outside for her to open on 6 April and she unlocked door and walked away instead of opening the door and greeting me with courtesy and respect. She was very stressed but not customers fault."
April 23, 2015
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4.7 out of 5
"Everyone I spoke with over the phone, Lisa and Christine, and in person Sidebay were kind, helpful, knowledgeable and polite. It was a very pleasant and professional experience."
October 30, 2014
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3.7 out of 5
"My space is suppose to be air conditioned.last time I was there the ac was not running"
September 16, 2014
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5.0 out of 5
"Friendly and very helpful!!!!! VERY professional and caring!"
August 28, 2014
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5.0 out of 5
"Great staff. Thank you for keeping my house items safe & sound while our new home was being built."
July 26, 2014
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4.8 out of 5
"Your company is very well represented at this facility and I appreciate the great service!"
July 25, 2014
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5.0 out of 5
"The website is very user friendly and I appreciate that, especially for making my monthly payments."
July 25, 2014
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5.0 out of 5
"We were very happy with everything. We "left" because we moved our belongings into our new home and didn't need storage any more."
May 23, 2014
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- Victoria from Cypress, TX
5.0 out of 5
"The girl who helped me was very nice and personable. She gave me information on what I needed quickly and seemed to care that I was happy with the space I chose and helped me pick a easy to access location. "
May 19, 2014
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4.2 out of 5
"A few times it has taken them a while to call me back if I leave a voicemail. Other than that I have no issues. "
March 04, 2014
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4.5 out of 5
"the 4-wheel dolly can never be found when I need one...."
February 27, 2014
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5.0 out of 5
"Our impression was that security was of utmost important at your facility. We felt that our items were safe."
December 23, 2013
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4.9 out of 5
"If in fact I rent a space long term I do not think my rent should change. If from time to time the overall rental price of units must go up to occomidate the economy so be it. But do not impose that increase on your long term customers already renting."
December 23, 2013
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4.0 out of 5
"I was especially pleased at how easy it was to reserve a storage unit and truck free rental on-line for same day, and received a follow-up phone call within an hour of making my reservation."
December 18, 2013
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3.8 out of 5
"There are so many outside lights out at the Regency Green/Jones Road location it is not safe to go there after dark. There is absolutely no reason for this to happen. Please replace all the burned out lightbulbs. Thanks!"
December 03, 2013
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4.8 out of 5
"Your website sometimes won't let me log in for days and days, claiming maintenance every time I try."
November 23, 2013
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4.5 out of 5
"I have used your facility a number of times and am always satisfied. That's why I keep coming back."
November 23, 2013
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4.6 out of 5
"I am pleased with the security and cleanliness of your locations. Always a good experience. "
November 01, 2013
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5.0 out of 5
"Cynthia at the office for store 296 was the greatest help. She was polite and knowledgeable."
October 23, 2013
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4.8 out of 5
"Amanda at your Jones Rd. location has taken excellent care of me over the last 4 years I've had storage...second time to rent from Uncle Bobs [Life Storage]. Only problem is I live in Austin now and I've been racking up late fees b/c I try to access your system on the 5th of each month and I get message that your system is down. This has happened numerous times and according to Amanda is a glitch in system since one of my units is auto pay and the other is not. I have saved the screen shot to prove the error on the site and would like the last 2 late fees refunded which includes today's payment. Sincerely, Jon"
October 11, 2013
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5.0 out of 5
"It was an absolute pleasure to feel welcomed by Amanda and Cynthia. These young ladies took a very altruistic approach in helping me. You wouldn't know they were there for any other reason other than to serve their customers. Please do whatever you need to do to keep them. They are truly an asset to your company. "
September 20, 2013
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