Customer Reviews - Life Storage #282, Houston
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We at Life Storage want to maintain the best storage facilities in Houston, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
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- Overall Rating for Life Storage in Houston (#282)
4.85 out of 5
based on 53 of our most recent Reviews
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5.0 out of 5
"Great staff Patricia team is wonderful always friendly ready to help always smiling/she runs a tight ship what I Like to see in a business !"
February 28, 2019
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- Denise Marilyn from Houston, TX
5.0 out of 5
"I have been storing with this storage off and on for a very, very long time. Since Uncle Bobs. I trust the people who work there and the security system they have in place. They are fairly priced and are eager to help in anyway possible. The staff goes above and beyond to help and seems genuinely happy to be at work.
I have never been bugarlized, never been flooded, and never seen a bug or rodent anywhere on the premises.
The nicest thing I can say is I never worry about my precious possessions."
February 07, 2019
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5.0 out of 5
"Gregg was extremely helpful in making sure that I received the best options available that suited my storage needs."
July 18, 2018
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5.0 out of 5
"Great experience! Everyone was very helpful and very nice."
May 25, 2018
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5.0 out of 5
"Greg did a great job showing me the units, communicating after Hurricane Harvey, and helping me sign out after our move."
April 25, 2018
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5.0 out of 5
"Greg was extremely helpful and was very informative."
April 23, 2018
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4.6 out of 5
"It would be nice to receive a prorated refund of the portion of the month not used (but paid for) at check out."
April 23, 2018
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5.0 out of 5
"I was relieved knowing that this storage facility did not flood, and that it is a very convenient location."
January 26, 2018
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5.0 out of 5
"Julia was very helpful with online registration and finding how my homeowers insurance covers your requirements. Very friendly and patient."
December 29, 2017
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5.0 out of 5
"The lock mechanism broke the first time I tried to put the lock on and staff promptly had it repaired. I was very pleased with staff, cleanliness and service. Thank you. Renee"
December 28, 2017
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5.0 out of 5
"It was very difficult trying to find storage after Hurricane Harvey but Life Storage did what they could to accommodate me. Thank you so much!"
December 23, 2017
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- MaryAnne from Houston, TX
4.7 out of 5
"Associate showed us all sizes of units we requested, answered all questions, and explained the contract clearly. Have been very happy. "
July 26, 2017
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- Jonathan from Houston, TX
4.8 out of 5
"The lady managing the facility really knows her stuff. Smart lady. "
May 17, 2017
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4.5 out of 5
"By helping me make a decision on my storage needs, she was patient while I decided which decision to make"
April 09, 2017
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5.0 out of 5
"Great Service, very clean and safe! What else could you ask for. "
December 02, 2016
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5.0 out of 5
"Awesome customer services, Great location, Nice place. "
October 24, 2016
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5.0 out of 5
"MGR was the best!!! i was very pleased she went above and beyond!"
October 07, 2016
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5.0 out of 5
"U did everything possible to set me up with my storage and lock "
June 27, 2016
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5.0 out of 5
"Well, I don't have much to say except for that I have always been very happy with the employees and service.
But it wold be nice to get some kind of discount for being a long term renter."
March 24, 2016
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5.0 out of 5
"staff is friendly and helpful. this lady needs to be a trainer for your company!"
February 25, 2016
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4.9 out of 5
"Clean, safe, affordable storage. That's the winning combo"
February 25, 2016
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5.0 out of 5
"I had a great experience using Uncle Bob's [Life Storage]. This was my 1st time renting a storage space and I am very please with the service that I received. "
January 21, 2016
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4.9 out of 5
"It was initially difficult to find anyone to help me, but the lady that assisted me was awesome. Can't remember her name... She was very informative and helpful throughout the process. She deserves credit!"
January 06, 2016
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- Denise Marilyn from Houston, TX
5.0 out of 5
"My mother had a stroke which kept me away from home ALL of the time. Carla was extremely helpful helping me put my whole life in storage and has been every day since. She has everything that means anything to me and I feel safe."
November 24, 2015
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5.0 out of 5
"The ladies that run the jones and west store are AMAZING"
November 23, 2015
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- Christopher from Houston, TX
5.0 out of 5
"The store manager Carla is amazing. She has such a good heart & is always there to help us (she helps us alot) & she goes out of her way to do so. I haven't met the others in the office tho. If they're out of the office she (& they) always returns our calls. She very professional & kind hearted. We're blessed to have her. We feel safe there after hrs cause its well lit up & clean (& they may have added extra lights but not sure cause we don't have need much to go @ night) but did when my brother was murdered & I inherited his stuff & put everything in our unit. Great job Carla I'll recommend yall"
October 19, 2015
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5.0 out of 5
"Carla and her crew do a great job. Appreciate the extra mile they go to keep this place nice and tidy. Extremely friendly and enjoy being there. She is a proactive person way better than reactive. "
August 28, 2015
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5.0 out of 5
"We have been customers for over a decade and have always been helped when needed and felt the facility was safe, maintained and clean. We certainly would have noticed after 13 plus years!"
August 27, 2015
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5.0 out of 5
"The staff is very friendly and makes me feel welcome anytime I go in to pay my bill. I love Uncle Bob's [Life Storage]."
August 07, 2015
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4.9 out of 5
"The staff are genuinely friend &helpful.
They're very knowledgeable about this facility. "
June 26, 2015
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5.0 out of 5
"Employee was very friendly and helpful. This is my third summer to rent a storage space in the same location. If I decide to rent a space next summer, I will return to this location. "
June 26, 2015
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5.0 out of 5
"It's been great, i still have a unit with you guys. Thanks."
June 23, 2015
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5.0 out of 5
"I do not have to tell the associates my name they know me so well and I look forward to paying my storage bill every month."
March 27, 2015
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4.9 out of 5
"Staff at this particular Uncle Bobs is very helpful."
January 21, 2015
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4.1 out of 5
"Carla is a great manager. My dealings with her were always good and pleasant. "
September 23, 2014
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4.9 out of 5
"Uncle Bob's [Life Storage] has been very easy to work with and also is very competitive from a cost perspective. This unit is for company business and I wish there was one closer to my home, or get my wife to throw stuff away."
August 27, 2014
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- Nietisha from Houston, TX
5.0 out of 5
"I have always had a wonderful experience with you guys!"
July 23, 2014
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3.4 out of 5
"I was not wowed by anything. as far as price, it wasn't a cheaper price. I just needed a place that was open 24/7"
June 30, 2014
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5.0 out of 5
"Service was excellent. Storage unit was clean. Very satisfied with this storage facility. "
June 27, 2014
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5.0 out of 5
"I worked with two persons. Both were professional and attentive in what I required and proffered suggestions. Very good experience."
June 27, 2014
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5.0 out of 5
"The counter experts are very friendly and helpful. I am very pleased with the service I receive each month."
May 28, 2014
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5.0 out of 5
"I have never had a storage company that would care about the tenant's opinion. My experience withyour company has changed my perspective.
Thank you and keep the great work. "
May 01, 2014
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5.0 out of 5
"Love uncle bobs i feel that my things are safe and people are very nice"
March 08, 2014
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5.0 out of 5
"Great Job!!! I've recommended several people to Uncle Bob's Storage."
March 04, 2014
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5.0 out of 5
"I like the service and hospitality. The office very nice and clean."
February 27, 2014
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4.6 out of 5
"We are actually looking for an alternative - rent is too high. Was much less when we started......the facility is great and convenient, just too expensive. "
February 27, 2014
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4.2 out of 5
"The office personnel called me to informed me that my storage area was not fully lock when I put some stuff the previous day and I'm very appreciative and grateful for that unexpected phone call."
February 26, 2014
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3.7 out of 5
"I wish they would reopen the back gate. The back gate is a large reason why I chose this facility in the first place. The front gate is difficult to access from Jones Rd. north bound, and is much further from my unit."
February 26, 2014
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4.0 out of 5
"I did have power in my storage for more than a mouth."
January 02, 2014
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5.0 out of 5
"Staff was friendly and always willing to help. Facility always looked clean."
December 24, 2013
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5.0 out of 5
"The truck we reserved to move our items was not returned in time; so the associate found a truck for us to use at another Uncle Bob's facility near by; so we were still able to move. "
November 08, 2013
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5.0 out of 5
"I appreciate the staff at Bob's storage who always went the extra mile to assist me. Thank you for always being so courteous and displaying professional attitude.
God's blessings to all of you."
October 25, 2013
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5.0 out of 5
"I have recommended your services and now have (2) two long term climate control units at this location. Thank you!
"
October 18, 2013
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