Storage Units near Dallas in Lewisville, TX, 75056

"Thanks Ms. Sarah for your recent customer service. I’ve been utilizing your facility since April of 2020 and you have been a pleasure to work with. Thanks to you and your team for keeping unit safe"

"Amanda and Sarah as always incredibly helpful and friendly!"

"Thanks Ms. Sarah for the help with my storage unit. You made the transition process easy."

"Sarah helped me out this morning on my second unit here at my Lewisville location. She was so friendly and professional. My experiences here have been great so far."

"Ms. Walker is the best! Very professional and courteous!"

"Amazing service, Sarah was accommodating and super friendly!!! I would and will recommend life storage in Lewisville to everyone"

"Thanks to Ms. Sarah, I had a great experience! She was very helpful throughout the process. The storage is well kept and clean."

"I've made 5 trips moving things to storage and there were no carts available each time. I could only take what I could carry from my car so it took a long time."

"Second time I've had to wait on a cart. If you're looking to store somewhere that offers convenience, this is not the place. Only one cart is available for use in the entire building and you have go to the office and sign out for it ."

"I don't know what to say but amazing things about Miss Sarah. Just relocated here from Atlanta and I'd have to say her attention to detail got me here safely and my items stored safely as well. Nothing was sugar-coated and sometimes you need someone like that to help you out. Really went above and beyond but she also helped me find a place to live before making it to Texas which was amazing. Service was incredible prices great.I have nothing but good things to say thank you so much and I appreciate their help so much. Helped me with a few questions that I had and even came back out in the rain to assist me! Super cool. I look forward to renting with you guys in the future."

"I rented a storage at LifeStorage store #1043 in Lewisville. Sarah was incredible! She answered all of our questions and alway went above and beyond our expectations! She is the very best and I would recommend both LifeStorage and Sarah to anyone needing storage! Thank you LifeStorage and Thank you Sarah! A+++"

"Sarah was awesome! Very helpful at move in and very friendly!"

"Great service by Ms Sarah!"

"Lady in the office is a terrific help!"

"BEST EMPLOYEES EVER!!!-KAITLYN & SARAH I called at 5:00 pm thinking they were closing at 6:00 pm. Little did I know they they close at 5:00. I was 20 minutes away with a 26-ft Uhaul truck. This was was my first time and I hadn’t paid for the storage unit yet. They were already locking up and shut down the computers. By the time I pulled in they got the system back up and despite several technical difficulties they both stayed 90 minutes after hours to so that I wouldn’t be stranded with a full truck for another day. They had even clocked out and likely weren’t getting paid during this time. These two employees went way out of their way to ensure I was taken care of!!! Please give these two a raise! Have never had customer service this good!!!!!"

"Kaitlyn and chuck were very sweet people. I had the best experience if you want outstanding customer service and good prices they won’t disappoint"

"Love the new staff!! So nice and helpful and better than the old staff the manager now was so sweet and went out of her way to help me."

"We received excellent service. Mr Lee the store manager is very helpful and friendly. The storage units are very clean."

"Me and my wife had visited the facility to see property and check for pricing kaitlyn had helped us and was amazing she was so sweet and made sure all of our questions were answered. property was clean and had a nice layout. If anyone comes here ask for Kaitlyn she made everything very easy going."

"Signed up for a storage unit 3 or 4 months ago. Good experience signing up. Sarah was friendly and professional. Price was reasonable. However, we soon noticed that the fluorescent light fixtures in the corridor in front of the unit were flickering to a degree that made it difficult to spend any time going through our storage items. We reported this to the front desk more than once, and were told that a request had already been put in to correct this problem (which was evident in many places throughout the facility). After patiently waiting a couple of weeks, I managed to contact a manager (Carmen) who had responsibility for this store. She informed me that, due to the pandemic, it was very difficult to get the maintenance contractor to show up, as they were short of staff. Nevertheless, she promised someone would take care of this within a week or so. Nothing came of this. It is now early December and the light fixtures are no better, perhaps even worse. It is extremely unpleasant to spend any time in the unit, leading to headaches after a short while. I would imagine this condition could affect the health of anyone with neurological problems. I understand others have complained as well, to no avail. It should not be an unreasonable customer expectation that basic light fixtures are maintained regularly and problems fixed promptly. Disappointed and still waiting...."

"One cart for the whole building. Usually two, but now down to one. If you store here, getting a cart is a wait."

"My boyfriend and I moved out a few days ago, it was a really nice place."

"Staff and facility was super clean the store manager Sarah was a pleasure to speak with and helped me with purchasing boxes and gave me some really great tips!!"

"Well run facility,clean and secure,pleasant staff A+"

"Store was very clean and was a very easy process"

"The 5 star ratings are crap and probably paid for. The Manager here is horribly rude! The facility is kept at least 80 degrees (have proof of this) in the Summer even though Sarah claims it is kept at 78. The AC was out for several months while they claimed to be replacing them.  Corporate has made it impossible to speak with anyone, regardless of any number you find online, and instead of dealing with the complaints (unless it is on the BBB website), the messages go straight to the local store which is of course what the complaint is about.  Once there, they skirt around the issue as well. I feel terrible for the folks units that have been broken in to, because I highly doubt they will see any help from this company at all, even though we pay monthly insurance for the "protection." I won't even begin to write my feelings of how greedy this company is by raising everyone's rent another $20/month directly after a pandemic begins.  Really?! Protect your belongings and money - rent elsewhere. If by chance you check, you will see I RARELY post reviews (positive or negative)...this is only the 2nd one since I joined Yelp in 2012. P.S. I read most of the MANY BBB complaints and have no doubt they are true."

"Excellent"

"The customer service I received in my short time at Life Storage has been great. Everyone is very knowledgeable, and friendly. One associate, Manger Sarah Walker, stood out the most for going above and beyond. Thank you all for what you do."

"The customer service I received in my short time at Life Storage has been great. Everyone is very knowledgeable, and friendly. One associate, Manger Sarah Walker, stood out the most for going above and beyond. Thank you all for what you do."

"Too few carts to use when needed"

"Awful customer service. I believe the area manager didn't want to help me because of retaliation due to the fact I placed  a negative review. Jasmine was a real pleasure to work with ."

"For the very first time, I was accidentally late on a payment. The late charges almost DOUBLED my monthly amount. I wasn't even a week late before I remembered to pay it. Really? A company acts like this during this pandemic?"

"Very disgusted with this company charging fees during this crisis."

"Great Place to store your items the associate Sarah is friendly and very accomadating. This is a very clean facility I would recommend to all"

"I found this facility to be clean , Friendly. The associate Sarah was very professional. Went by to buy moving supplies and they had everything I needed. Sarah was very helpful.  If you need boxes or moving supplies I recommend this location."

"Nice carts, nice AC, decent billing system for storage, feels a bit like being in a scary movie when you're there alone at night and the lights are flickering BUT it's kept very clean and secure so, great for indoor storage!"

"I have tried calling on behalf of my elderly mother, no one bothers returning calls. You keep sending us threatening emails, yet cannot answer or pick up a phone to call. HORRIBLE customer service. There is nothing in her storage you keep threatening to sell, knock yourself out!"

"Dont rent from there Sarah is very rude she will play it off until you get in you might catch it before you get in Very bad experience period"

"Excellent service"

"Keep up good work. Thanks again"

"My experience here at LifeStorage has far exceeded my expectations. I moved this week and urgently needed a storage unit. Driving by, I stopped and met Ms. Sarah. She was so sweet and assisted me with choosing my unit. She even gave me a tour of the property and advised me on packing supplies. The property is clean and I appreciate the professionalism and customer service received each time I visit the property. Thank you Ms. Sarah and Ms. Alice for all of your help. Ive had other storage units and this experience has been the best!"

"Sarah Walker the manager has denied me two weeks now to cut the lock off my storage. Im only off on Saturdays and this is the second week Ive gone in and gotten the excuse that she doesnt have the tools. Today I went in and she was on her cell phone with a friend and told me that she was doing paperwork and to come back another day because she doesnt have time. When I told her that this is the second week she has an excuse she told me to leave her store or she was calling the police."

"Renters BEWARE! I've rented a storage unit with this facility for almost two years and I was recently burglarized back in June 2019. There were two other units in this facility that were broken into during the summer (same time frame) as mine. I followed the company's protocol after a robbery in a unit and here we are almost 4 months later, I have NO answers on what happened nor did my claim to the insurance get processed. There is something extremely shady going on at this facility. I noticed over time gates do not close, doors do not remain locked to enter the facility, and WORST of all the video surveillance they claim to have DOES NOT WORK. After my unit got broken into I asked the manager if we could see the video footage, the answer I got was NO. The claim I filed under the renter's insurance they require you have has gone no where. IT'S BEEN 4 MONTHS! Full story: I went to pick up my golf clubs from my unit back in mid June. I got to my unit early on a Friday morning, and when I went to put my key into my cylinder lock, I noticed it would not go in. I examined the lock to see if there was any damage, and also my key to see if it was crooked. Everything looked fine, but my key would not go in. So after spending a few minutes trying to get a good handle on my lock, I was able to force my key in and unlock the cylinder lock (which they sell you btw). Once I got the door rolled up I noticed I was missing 4 speakers, a dj controller and a lot of other equipment. I couldn't speak to a facility manager at the time because they were not open yet, so I waited till they opened and came back to let them know what was going on. I followed the steps they laid out; File a police report, log missing items, fax report from police and item list to their vendor who handles claims. When the police officer got there they had mentioned to me that the facility had been burglarized recently and two other units had been forcefully broken into. Because my lock was still intact, they took it as evidence to look for prints, and we gave them a list of items that were stolen from the unit. We had asked the facility manager if we would be able to see the footage from the video surveillance, they said no. I was left to only rely on any leads the police may have and hopes to recover some of the losses from the claim I filed. The claim process has been a nightmare. They do not respond to emails, calling them the first 4 or 5 times was difficult because they do not return calls. You have to call these people at the right time for them to respond. Finally I spoke to an agent who told me they would review the claim and get back to me. I had to follow up with them weekly for a month before the claim was sent to a manager. The manager then informed me she had to review the police report further. Again, this is week to week, it's been a slow and painful process. Finally I called the manager to get an update. She had mentioned that the claim may be rejected because there was not "forced entry" as the protection plan claims to cover. She also questioned how a cylinder lock was opened without damage because cylinder locks "are designed to not be picked". (First of all, that is a bs statement because they can be picked) They then told me that an adjuster would look more into it and I have not heard back since, there goes another week."