Self Storage Units near Walnut Creek in Austin, TX 78754

"Don't not rent with Lifestorage. I had a space here and I moved out in April and I was told by the AM that I would get a refund I still have not gotten the refund. I have tried to call and talk to someone but yet noone is ever working this store. I talked to Dolores the other day and was told no notes and that she would get back with me I am still waiting. Don't rent with this company any where."

"Dolores was so helpful! She gave us good recommendations and was very direct and honest. Just the kind of service we were looking for in the midst of a stressful move."

"For the 5th straight month now, their website will not load my account page preventing me from paying my bill. Messaged them several times with no response. Now i have to pay via phone which charges an additional fee to pay my bill."

"Definitely not a terrible place. I do like that the unit air conditioner however elevators are constantly broken and there’s never anybody up front so you can ever get a cart to help move things"

"No carts to put your belongings on to help ease the transition from vehicle to storage. Elevator and door code must be entered each time you enter or exit storage facility. Bothersome."

"The wall of my storage unit was pierced by a bullet, so now anyone can peek in and see all the items I have stored there. No effort was done to try to move me to another unit, Soon afterward, I received notice that my monthly rate was going up by $25 a month. It's also bothered me that out of the entire large facility, there are only two carts available at any one time to help you move large loads and these are only available if there's someone at the front office. If you're coming on a weekend, good luck in getting one. And the final straw happened when I urgently needed an item from my unit this weekend but BOTH elevators were not working (or were being held up by other movers at the same time) and the stairwell doors to the upper floors were locked. Since my unit is on the second floor, I couldn't even get in to retrieve my belongings and no one was in the office at 3PM on a Sunday afternoon to help me. I'm done with this place, even though it's the most convenient place to me. If you need to conveniently get to your stuff, pass this place by. You'll have to enter your code every step of the way and they make it to where it's a chore just to get to your unit and you feel captive if you try to move out."

"It's time I find another storage location.  First, the wall of my storage unit was pierced by a bullet, so now anyone can peek in and see all the items I have stored there.  No effort was done to try to move me to another unit,  Soon afterward, I received notice that my monthly rate was going up by $25 a month.  It's also bothered me that out of the entire large facility, there are only two carts available at any one time to help you move large loads and these are only available if there's someone at the front office. If you're coming on a weekend, good luck in getting one.  And the final straw happened when I urgently needed an item from my unit this weekend but BOTH elevators were not working (or were being held up by other movers at the same time) and the stairwell doors to the upper floors were locked.  Since my unit is on the second floor, I couldn't even get in to retrieve my belongings and no one was in the office at 3PM on a Sunday afternoon to help me.  I'm done with this place, even though it's the most convenient place to me. If you need to conveniently get to your stuff, pass this place by.  You'll have to enter your code every step of the way and they make it to where it's a chore just to get to your unit and you feel captive if you try to move out."

"Great customer service"

"I had an issue, when asking for a store manager, I was informed there wasn't one. I asked for the next person in charge, after calling and stopping by, my issue was not resolved. I myself sent an email to the districtt manager/ area manager Mr. Stewart with no response. Assuming the next person in charge would check their emails as they don't have a store manager, would want to provide a better customer experience. Poor service ."

"This company is an absolute joke. Constantly raising rates while lowering expectations. Truly impressive how they manage to swindle people who need longterm storage into rates that seem cheap at first by using customer service tactics that seem authentic and positive, at first. Oh yeah, if you forget the gate code don't bother even coming, because they're barely around during office hours. I've come three times in the middle afternoon, and there's always been a sign that says "we'll be back at 4:30 pm" or something ridiculous like that."

"The facility is very nice. However, they have very few carts available as they have been stolen. They require you to sign out for the ones they do have, but they should also implement a time limit."

"Angela was wonderful in explaining everything for my storage needs. She was polite, professional, and honest."

"Angela is amazing!!! I'm thinking of moving to the area and needed to see where I would be storing my belongings until the house was available. I have been to so many different storage companies around the area and none of them compare. The customer service I recieved was a breath of fresh air from the last place I came from. Angela answered every single one of my questions and concerns about the facility. She went above and beyond to make me feel at ease with knowing my belongings would be safe if I was to use this location. She was courteous and shockingly the best personal experience I have had in quite some time! I definitely would not hesitate to store my belongings at this location with this amazing staff!! Thank you again Angela it was such a pleasure meeting you and having all my concerns put at ease! Truly a blessing to this company!"

"Angela is very friendly and she was so knowledgeable about everything and she is a sweet and kind person I'm glad she part of your guys team."

"Very helpful service from Angela and Dillon! They were very upfront about the costs for renting each storage unit and were very accommodating to my requests for a particular unit and services included!"

"This is such a great Place Angela and Dillon made me feel at home great place for your storage needs. These two go above and beyond. Rented storages before and nothing like the great customer service I got from these two. Thank you guys"

"Great Customer Service Angela and Dillon are amazing. So glad I picked this location for my storage needs"

"Need more people at front desk one person to check in people and one to take payments one to run the grounds or just have 2 people working at least dang...I want forever to make my payments and if I go on line to pay I have to pay extra so I have to wait in line I feel like I'm being punished for not paying on line"

"Use any other storage place but here."

"Nice size storages the employees are nice as well nothing bad to say love it"

"Although a short stay, highly assistive staff and clean, secure location for my heirlooms!"

"Clean facility. Friendly staff."

"Spoke to Dillon, the store manager on duty. He was very patient, polite and helpful. Answered all my questions and reinforced my decision to use their facility."

"I been with Life Storage for years and I love them."

"Love this location so glad that I picked this location for storage needs. Very clean and very friendly staff. I didn't know what size I needed and Angela was very patient with me she showed me 3 different sizes. Need storages this is the place to go. Ask for Angela she's awesome"

"Service desk folks are always super helpful. The issue is with security. My storage unit was robbed and they were unable to see who did it because of the lack of cameras. They said there was no camera facing my outside facing unit. Thousands of dollars of personal items gone and no leads."

"Quick and beyond easy, I never got the name of the man at the front desk but his sense of humor is awesome"

"Really nice, helpful staff. The units themselves are clean and well kept. I recommend."

"deal with these guys on a daily . would highly recommend this facility. no issues and very easy to work with."

"Great customer service Angela is sweet. She treats  you like a friend.  Will recommend every one that needs storage to go see her"

"Angela was so thorough at explaining everything and made the entire process so easy! Will definitely recommend LifeStorage and Angelo to anyone I know with storage needs."

"Great and friendly place. They have all your Moving needs. Something came up so I have to move from the round Rock Location to this Location and Angela is Amazing so blessed she will be here Now."

"C very knowledgable and helpful employee"

"The staff at Life storage was amazing!  They were very accommodating and extremely helpful.  I greatly appreciated that they understood my situation and circumstances and did whatever they could to help me out!"

"I am a very happy customer of life storage. I have used life storage#8030 location for 4 months and they offered great service. I was worried about varying monthly charges, but except on second month all other months rent + insurance remained the same... The staffs in this location are extremely helpful and understanding. Recommend this storage place to all Austin people who are looking for a storage place."

"Really easy to work with. We were in a tight situation and Alex worked quick to get us an open unit."

"Easy to work with, good clean storage spaces!! If you need a unit for moving or just to clean up the house look these guys up!!"

"Alex was very kind and helpful. I greatly appreciate his assistance"

"Came in to get a new storage unit and Alex helped me tremendously. Helped me pick just the right size storage unit for my needs. And definitely made my move alot more pleasant. Ill be using this place for all my storage needs. Thanks Alex for all of your assistance."

"I have been consistently impressed by this location. When reserving a storage unit over the phone the employees were always cordial and accommodating, even after numerous reschedulings on my end. When I arrived I was assisted by Alex, who thoroughly guided me through the rental process as well as providing me with a tour of the facility. The facility itself appears clean, secure, and well-maintained."

"Great spot to store my dads stuff. Very clean and friendly folks. Alex was especially helpful getting us a good deal and all signed up. I am confident his stuff will be safe and secure there."

"Alex is great, but you cant use carts after they close and if you fail to sign the cart back in you're charged $300, which is not actually part of the rental agreement."

"Nice, well kept facility. Alex in the front office was great. He worked quickly and helped get me a unit ASAP. Thank you Alex!"

"Alex at the Parmer lane location was super helpful. I booked my reservation online and he made sure to call me right away to go over the entire process. Once I arrived at the location to sign the contract Alex was friendly and thorough."

"Alex Perdue was very helpful! Great customer service and well mannered!"

"A very clean and state of the art storage facility. Alex in the office was super cool and helpful. Recommend! They could use a few more dollies..."

"Alex was super helpful in getting us moved into the storage unit with the dollies and making sure we were taken care of! Getting our items in the unit was a breeze because of his help."

"Alex was super helpful and quick with answers to all my questions!"

"Alex was very helpful and understanding!! Answer all the questions I needed thanks again Alex"

"I would love to give a shout out to Zaia for being patient an awesome with me in take time to walk me through in give me what I needed in not just make a sale in i thank you for your great customer service you rock.👍🏾🎯🌹🥂"

"Alex was super helpful. The movers left my door unlocked and he called promptly to make sure it was secure"

"Alex and Zaia were so personable and helpful when we we talking with them. Great place to store your belongings."

"Great job beginning to end"

"This location is very CLEAN , the staff is very professional & helpful!! Alex , Zaya & there’s 1 more female lady that I met I forget her name , BUT THANK YOU ALL FOR EVERYTHING... I’ll recommend them over any other storage company !!!!!!!!!!!!!"

"Had an awesome experience with this location. Alex was amazing at helping me load the bodies to and from the storage unit. I love how helpful they've been each time I need to visit. I should disclose that they're halloween decorations. 👍 Glad they're keeping up the standard of great customer service."

"very happy my company pick this location. staff is very helpful and keep good watch on what goes on around facility. they definitely go the extra mile. would highly recommend this location."

"Alex, Dani, Isiah, and Zaia make coming here a GREAT joy. And Alex doesn't mind helping out. Customer service at it's BEST!!!! THANKS GUYS FOR THE GREAT SERVICE. In addition, they keep this facility top notch CLEAN."

"I have used a 10 x 10 unit for over 2 years. The facility is clean, we'll run and customer service focused. The office staff is thoughtful, courteous and they go the extra mile to accommodate individual customer needs."

"Good facility. Alex made the check in process very easy and convenient."

"Isaiah was very attentive and accommodating. He helped me get the best possible deal and thoroughly explained the terms and conditions of my rental. Pleasant and professional young man. I would definitely recommend LifeStorage to people in the future."